Well then, I probably totally killed my Windows Pro RT 8.0..
Here's the issue; I've had it for a day and after installing updates and attempting to update it to 8.1, I hit reboot and.. that was the last time it ever worked.
Now it is in an endless auto repair loop.
When you boot it up, it shows the surface logo, followed by ''starting up auto repair''..
After showing that for awhile, it goes into the same surface logo screen, followed by ''diagnosing your pc''
.. and after some time, it just does Exactly the same again! No menus or options are showing, even after hours!
And here's the kicker; I've tried six recovery usb images so far. None of them worked! I have a 8 gb 3.0 usb flash drive, both .iso images and put the files directly onto the usb. Both didn't work. (Yes I've applied them both in a good way )
Booting it up while holding the volume down - button does nothing.
I'm a student from the Netherlands, any support is GREATLY appreciated!!
What I didn't try yet; I don't have a surface touch pad (with keyboard eh). If I could get into the system using that, I'd like to purchase it.. but otherwise, not.
If you've only had it for a day, I would exchange it with the vendor. If you can't (or don't want to ship it back) contact Microsoft Support. I'm sure there are other diagnostic things to try. But maybe someone here will know those things. I haven't had any issues with my RT that a restore hasn't fixed.
Sent from my iPhone using Tapatalk
drearyworlds said:
If you've only had it for a day, I would exchange it with the vendor. If you can't (or don't want to ship it back) contact Microsoft Support. I'm sure there are other diagnostic things to try. But maybe someone here will know those things. I haven't had any issues with my RT that a restore hasn't fixed.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Thanks for the reply
Unfortunately, the store which I bought it from won't take it back. They can give me a 30% refund At Best since they can't re-sell it anymore, because I already opened and started up the product (this also classifies under ''customer mistakes'').
Hopefully someone knows! Currently looking for stores who can fix surfaces, but it's still relatively unknown here it seems.
Um... just checking, is it a Pro or an RT? There is no such thing as a "Windows Pro RT 8.0". That wouldn't even describe any kind of device!
Windows is an operating system family.
Windows RT is an operating system product line that runs on ARM tablets.
Windows RT 8.0 is the release of the Windows RT line that was present on the original Surface RT from Microsoft.
Windows 8[.0] is an operating system that runs on x86 and x64 CPUs powering desktop, laptops, tablets, and so on.
Windows 8.0 Pro is a specific edition of Windows 8.
There is no Pro edition of Windows RT.
Surface is a line of tablets from Microsoft.
Surface RT is an ARM tablet by Microsoft that comes with Windows RT 8.0 and is upgradable to Windows RT 8.1.
Surface Pro is an x64 tablet by Microsoft that comes with Windows 8 Pro and is upgradable to Windows 8.1 Pro.
There are a bunch of other things, but hopefully you can now speak more clearly about the problem...
Anyhow. So, you have a Surface. It's either RT or Pro. It's bootlooping. I feel compelled to point out at this time that XDA is *NOT* a product support forum! Unless what happened was the result of applying some hack you found on here, this is probably not the best place to look for help. There are actual support forums, not to mention real tech support options where you can talk to people who have the ability to do things like issue warranty replacements. That is where you should be. But, with that said...
First of all, unless consumer protection laws are *way* weaker in the Netherlands than the rest of Europe, you should be covered. One day would fall under lemon laws even in the US, I think.
Second, considering that you tried putting the ISO files on the flask drive you talk about using, I'm skeptical that you have "applied them both in a good way" as that is never, so far as I'm aware, the correct way to do it. For example, you may have neglected to make the drive bootable.
Third, have you tried connecting a keyboard (via USB) and using that to access the recovery options? Holding the volume buttons *should* work (although I forget exactly which ones you hold for which effect) but it's possibly work trying a keyboard as well/instead. The Touch or Type Cover keyboards would not work here; the EFI doesn't have drivers for them (only for USB, which they do not use).
I've recently completed a trip to Disney World with my family and took over 300 Pictures. I used my MS PRO 3 to store the pics and do some work.. Unfortunately i woke up today and the device won't boot up.
I took the Microsoft store where i bought it for assistance and i was told it is most likely gone forever.
Since this is suppose to be a Laptop replacement, they're able to reach the Hard drive registry and pull any folder that is customer created or use a USB drive and install the corrupted files?
I was wondering is there is any ways to retrieve this pictures or document. Know with a standard laptop its possible. Why not the pro.
You may ask why, Why i didn't save it thru One Drive, Well the photo were too big and the types of transfer is not allow... I never had these types of issues with my android devices($500) something different with the Surface pro 3 ($1400).
Hypothetically, you could extract the solid-state drive from the tablet and connect that to another device. You'd pretty much need to take the tablet to pieces to do so, though.
This is the same problem you would have if any other device with non-removable storage (MBA, iPad, Android tablet, $300 Dell Venue 8 Windows tablet, etc.) doed so completely you couldn't even begin the boot process, by the way. It sucks that it happened to a high-end device but that's what warranties are for. As for the lost photos, well, that sucks but unless they're still on the camera memory card then recovering them is going to be difficult and/or expensive if it's possible at all, and it might not be.
mseck said:
I've recently completed a trip to Disney World with my family and took over 300 Pictures. I used my MS PRO 3 to store the pics and do some work.. Unfortunately i woke up today and the device won't boot up.
I took the Microsoft store where i bought it for assistance and i was told it is most likely gone forever.
Since this is suppose to be a Laptop replacement, they're able to reach the Hard drive registry and pull any folder that is customer created or use a USB drive and install the corrupted files?
I was wondering is there is any ways to retrieve this pictures or document. Know with a standard laptop its possible. Why not the pro.
You may ask why, Why i didn't save it thru One Drive, Well the photo were too big and the types of transfer is not allow... I never had these types of issues with my android devices($500) something different with the Surface pro 3 ($1400).
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Click to collapse
Well, it's not really fair to compare the SP3 to an Android device. Android uses ARM processors and the SP3 uses x86 processors. x86 is the kind of processor that you would find in a laptop or desktop. You should be able to retrieve any files from your SP3 as you would from a laptop. It has the same hardware as a laptop.
Keep in mind that MS has 14 day return policy as does most computer retailers. If it is a mechanical failure it is under warranty and they will replace it. If you have a replacement plan they will replace it no matter what.
Unfortunately, most will tell you that the way to get files from a busted PC is to take the hard drive out and put in a different PC. I don't think you want to take your SP3 apart for a few files.
The best solution would be to find a way to boot your PC from a USB. If you can manage that, you can copy the files to a USB. You're probably going to need a USB hub.
Forget it guys let's admit it the sp3 is a beautiful piece of hardware and fantastic fete of engineering. But truth be told mine bricked on day 1 and had to spent an extra 200$ shipping it back for an exchange from Microsoft.
There are way too many occasions reported that I wonder what the mac boys would say about this. Thinks I wanna let the cat out of the bag.
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Take it you dont have a mSD card in the machine and use File History?
I missed this, both the 10in & 8.4in are part of the Android Enterprise program, delivering at least one major OS update (9) and "Delivery of Android security updates within 90 days of release from Google, for a minimum of three years"
https://www.google.com/amp/s/www.bl...ar-of-excellence-for-enterprise-mobility/amp/
https://www.android.com/enterprise/device-collection/#android_enterprise_recommended
I'm wondering if Huawei will release Android 9 (Pie) in 90 days. It would be really cool. I hope they will.
edit: It looks like, it is meant just for security patches
The commitment to get googles enterprise seal of approval is all of the following;
Patches for 3 years within 90 days of google release
At least 1 major OS version update
So at minimum, Android pie, and a patch every 3 months for 3 years. But possibly more...
Just give me 8.1 so I can use Netflix PiP. That's all I want.
Sent from my HTC U12+ using Tapatalk
EU device stuck on July update, as soon as Google drop the October patch on my pixel, I'm starting a media campaign about how Huawei have already broken the Android Enterprise 90 day commitment. I'm returning both our devices for refund as they were sold under deception. I
Tick tock.....
The media lap up this sort of news.
I got .182 ist (C432) on my CMR-W09 20 minutes ago. IT has Security fix 01.08.2018.
Gesendet von meinem CMR-W09 mit Tapatalk
with CMR-AL09 still in 8.0.0.161(C432) / Security Patch: June 1, 2018,
3 months passed, almost 4 months
After a month, still the same situation.
No security patches, no 8.1, and I should stop because speaking about Android P on M5 is just an illusion.
Firmware with july, august and September security patches (on October) are "available" on HFF.
Shame yourself Huawei, shame yourself.
Inviato dal mio CMR-AL09 utilizzando Tapatalk
You really need to be talking to Google to get Huawei booted off the Android Enterprise programme, it's giving the programme a bad name. At least Samsung had the decency not to enrol rather lie about updates ...
Funny how I thought Huawei will make sure all their flagship tablets will be updated regularly.
I am also stuck on .169 with july security update but via HFF I keep seeing some other regions are getting their updates and it makes me wonder if it is really Huawei's fault or just some regional bureaucracy stoppage.
I don't quite understand why updates with Android is so difficult. For Windows, updates will go to ANY computers, any brand or no brand. If anything, Windows 10 updates are forced down the users' throat wanted or not.
Why can't Google take more control of their own OS's updates? It is not as if PC makers don't mess with and install crap over Windows, yet the core OS will get updated without the need for any help from the PC makers.
alvinlwh said:
I don't quite understand why updates with Android is so difficult. For Windows, updates will go to ANY computers, any brand or no brand. If anything, Windows 10 updates are forced down the users' throat wanted or not.
Why can't Google take more control of their own OS's updates? It is not as if PC makers don't mess with and install crap over Windows, yet the core OS will get updated without the need for any help from the PC makers.
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Click to collapse
Google is going into that direction now with Treble, but unless almost all OS versions are not treble compatible there is no force to do so. In addition as Google has no possibility to push out updates to end customer devices directly (beside Pixel / Nexus devices) but only by the channel of producer / provider they need their cooperation ... but unfortunately updates don't sell new devices, in contrary they stimulate people to use their devices longer. Do you see the dilemma?
AndDiSa said:
Google is going into that direction now with Treble, but unless almost all OS versions are not treble compatible there is no force to do so. In addition as Google has no possibility to push out updates to end customer devices directly (beside Pixel / Nexus devices) but only by the channel of producer / provider they need their cooperation ... but unfortunately updates don't sell new devices, in contrary they stimulate people to use their devices longer. Do you see the dilemma?
Click to expand...
Click to collapse
I completely agree with this part "updates don't sell new devices". However it can also apply equally to computers. I cannot understand why Windows can retain control of their OS (too much in fact for Windows 10) but Google cannot. Is it not in Google's interest to have a stable and secure OS?
I think Project Treble (and Android One I think) is a way to retain control, but Google stills leaves it to manufacturers to implement it or not right?
alvinlwh said:
I don't quite understand why updates with Android is so difficult. For Windows, updates will go to ANY computers, any brand or no brand. If anything, Windows 10 updates are forced down the users' throat wanted or not.
Why can't Google take more control of their own OS's updates? It is not as if PC makers don't mess with and install crap over Windows, yet the core OS will get updated without the need for any help from the PC makers.
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Click to collapse
windows is a massive mess when it comes to updates, Microsoft has to tip-toe around drivers, and even then they always mess up, and you end up waiting for the OEM to release a driver update package, which they never do. Then you hunt the drivers yourself, and find the OEM's who made the parts, are now out of business, or simply do not support the products anymore.
I have an Asus T100taf and I don't think autobrightness will ever work again on it, quite a shame really.
Michaelflat1 said:
windows is a massive mess when it comes to updates, Microsoft has to tip-toe around drivers, and even then they always mess up, and you end up waiting for the OEM to release a driver update package, which they never do. Then you hunt the drivers yourself, and find the OEM's who made the parts, are now out of business, or simply do not support the products anymore.
I have an Asus T100taf and I don't think autobrightness will ever work again on it, quite a shame really.
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Click to collapse
At least my 8 years old Windows 7 laptop is still getting updates. Can't say the same for a 2 years old Android.
I noticed you are having problem with a Windows 10 tablet, that one is indeed a massive mess, no option to delay or turn down updates, Windows will force the updates through no matter you like it or not, often disrupting the use of equipment with massive slowdowns or reboot. Worse, sometimes bricking the computer. At least on Windows 7, I can delay accepting updates for a few weeks/months to give them a chance to pull dodgy updates.
Point I am trying to make here is on Windows (7 at least), I can tell the OS to look for an update from its makers and install it if it is available, the OEM of the machine have no input in this process. Where as on Androids, I have to depend on the maker of the OEM to update my OS which is not made by them. I know that OEMs often customise (meaning mess around) with the Android OS but so do many Windows computer OEMs yet the core Windows OS still get updated regularly.
Also, Asus is not quite out of business, but they are the worse for providing updated firmware. I had a ZF3 (Android) for a few months and every single update breaks the phone a little. They released a final update that breaks many functions for many users (check their own forum) and then say they will not be providing anymore updates. I now avoid anything with an Asus name on it.
alvinlwh said:
At least my 8 years old Windows 7 laptop is still getting updates. Can't say the same for a 2 years old Android.
I noticed you are having problem with a Windows 10 tablet, that one is indeed a massive mess, no option to delay or turn down updates, Windows will force the updates through no matter you like it or not, often disrupting the use of equipment with massive slowdowns or reboot. Worse, sometimes bricking the computer. At least on Windows 7, I can delay accepting updates for a few weeks/months to give them a chance to pull dodgy updates.
Point I am trying to make here is on Windows (7 at least), I can tell the OS to look for an update from its makers and install it if it is available, the OEM of the machine have no input in this process. Where as on Androids, I have to depend on the maker of the OEM to update my OS which is not made by them. I know that OEMs often customise (meaning mess around) with the Android OS but so do many Windows computer OEMs yet the core Windows OS still get updated regularly.
Also, Asus is not quite out of business, but they are the worse for providing updated firmware. I had a ZF3 (Android) for a few months and every single update breaks the phone a little. They released a final update that breaks many functions for many users (check their own forum) and then say they will not be providing anymore updates. I now avoid anything with an Asus name on it.
Click to expand...
Click to collapse
I had a ZF3 also, that phone didn't really last that long, but I found it fine for the year I had it, accidentally took it swimming (RIP). I had a good experience with the updates, Zen UI was a bit heavy, but it did get Android N, shame about Oreo. But after that I have ditched them, there are better manafacturers, I was considering the Asus Zenfone 3 zoom as my next phone, but they sabotaged it with a snapdragon 625. I would have preferred something faster. Every phone they have has a flaw on it, which is a real shame. I would get an Asus 5z for example, but LCD err no, my OP5T has spoiled me with Amoled glory
Asus is still in business, but I mean on the individual device level, I can't find a driver for a "Capella Micro Brightness sensor xxxx" can't remember the numbers but I put it into Google and nothing, can't find any drivers for that, so bye bye autobrightness. That tablet also is kinda dead, I broke the screen on it, and apart from 2 that I replaced (and broke again, by opening the device too far!!) the replacements don't work, they have phantom touches or are very weak. The device was flawed from the get-go, it was mainly held together with the front glass, now I removed it, it is very wobbly and weak.
Android tablets, at least they aren't broken by updates so much, I had an Asus tablet, but an update came along, and bricked it!! I told Asus and they agreed about an RMA (within warranty period thank god), but I also managed to break the screen on that (god I'm a nightmare, except my phone has no scratches or scuffs ) but besides that tablet I don't think has any updates, it topped out at Android N also, despite having a relatively simple SOC and everything.
This one, the MediaPad M5 has been the best so far, I've had about 3 updates, bug fixes mainly, but also GPU Turbo, they did take a while pushing that to the EU, but at least it was still done!
At least I can root and do what I want with my devices now, unlike my Mediatek Asus tablet, and the Windows one, that is toast now anyway, slow atom cpu.
Funnily enough, the MediaPad M5 is the most powerful laptop I own, it zips through web pages where my Asus devices will be chugging along, and well my iPad 2 might load it tomorrow
Windows was good, until 10. I have a windows XP laptop, that is fully supported on 7, missing a GPU driver for Windows 10, but there is a fan made one! (never heard of this happening before) and it works, but I prefer windows 7 as it's more fitting for the device.
Michaelflat1 said:
I had a ZF3 also, that phone didn't really last that long, but I found it fine for the year I had it, accidentally took it swimming (RIP). I had a good experience with the updates, Zen UI was a bit heavy, but it did get Android N, shame about Oreo. But after that I have ditched them, there are better manafacturers, I was considering the Asus Zenfone 3 zoom as my next phone, but they sabotaged it with a snapdragon 625. I would have preferred something faster. Every phone they have has a flaw on it, which is a real shame. I would get an Asus 5z for example, but LCD err no, my OP5T has spoiled me with Amoled glory
Asus is still in business, but I mean on the individual device level, I can't find a driver for a "Capella Micro Brightness sensor xxxx" can't remember the numbers but I put it into Google and nothing, can't find any drivers for that, so bye bye autobrightness. That tablet also is kinda dead, I broke the screen on it, and apart from 2 that I replaced (and broke again, by opening the device too far!!) the replacements don't work, they have phantom touches or are very weak. The device was flawed from the get-go, it was mainly held together with the front glass, now I removed it, it is very wobbly and weak.
Android tablets, at least they aren't broken by updates so much, I had an Asus tablet, but an update came along, and bricked it!! I told Asus and they agreed about an RMA (within warranty period thank god), but I also managed to break the screen on that (god I'm a nightmare, except my phone has no scratches or scuffs ) but besides that tablet I don't think has any updates, it topped out at Android N also, despite having a relatively simple SOC and everything.
This one, the MediaPad M5 has been the best so far, I've had about 3 updates, bug fixes mainly, but also GPU Turbo, they did take a while pushing that to the EU, but at least it was still done!
At least I can root and do what I want with my devices now, unlike my Mediatek Asus tablet, and the Windows one, that is toast now anyway, slow atom cpu.
Funnily enough, the MediaPad M5 is the most powerful laptop I own, it zips through web pages where my Asus devices will be chugging along, and well my iPad 2 might load it tomorrow
Windows was good, until 10. I have a windows XP laptop, that is fully supported on 7, missing a GPU driver for Windows 10, but there is a fan made one! (never heard of this happening before) and it works, but I prefer windows 7 as it's more fitting for the device.
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Click to collapse
Going off topic now but...
My Asus ZF3 is the ONLY phone (Android or not) that I had problem pairing the Bluetooth with my car. I am not the only one with the problem, people from US, TW, ES, BR, MY, etc all had reported the same problem. What Asus suggested is changing the car and some guy from US actually did that and still cannot pair his phone with his car. Instead of admitting that there is a fault with their messing around with the core firmware that broke the Bluetooth function, they insist it was someone else's fault. 2 or 3 updates later, the Bluetooth function was fixed BUT then they broke the camera focus (by then I had already dumped it). Based on their own forum, it seem that the update caused the OIS motor to burn out making it impossible move the lens to focus. For many owners, this point in time is already beyond 1 year of the original purchase date, making the phone out of warranty and costing them money to fix it, thanks to Asus's own update. Looking at their forum today, after the final update (Asus abandoned the phone now), the camera problem is still not fixed and there now are battery fast draining problem, WiFi problem, OTG problem, signal strength problem, missing VoLTE... Their support is useless, asking them something as technical as you "Capella Micro Brightness sensor xxxx" problem will get them all confused.
On to Windows, I hated Windows 10 so much that I actually use my 8 years old Windows 7 i3 laptop more often than my 3 years old Windows 10 i5 laptop. While the i3 is slower and less powerful, it is more predictable without the random crashes of Windows 10. Worse of all, Windows 10 likes to install updates and reboot without warning, causing serious inconvenience and could lead to a brick if it try to install an update on shutdown when the laptop is low on power.
...going back on topic now about the M5
I do agree with you that the M5 is pretty damn good in most aspect except the DPI and the thing seems to be confused about if it is a phone or a tablet, causing strange rendering of some apps. However (personally) I do find that Android devices do slow down to a point of almost unusability after around 18 months and I am very careful about installing the "final" update. I had 2 tablets (Toshiba AT300 and Nvida Shield K1) so far that are kind of rendered almost unusable after the "big final" update.
I do not root my devices anymore after a really bad experience where I bricked a brand new Motorola Atrix 4G thanks to a guide with incorrect instructions (I copied and pasted the commands so it was not a mistype by me) and I got laughed out of the forum (cannot remember if it is here or somewhere else) without any help. Can't afford to brick brand new devices all the time.
alvinlwh said:
I don't quite understand why updates with Android is so difficult. For Windows, updates will go to ANY computers, any brand or no brand. If anything, Windows 10 updates are forced down the users' throat wanted or not.
Why can't Google take more control of their own OS's updates? It is not as if PC makers don't mess with and install crap over Windows, yet the core OS will get updated without the need for any help from the PC makers.
Click to expand...
Click to collapse
Its very simple. A mobile phone is not a PC. There is no IBM PC specification, no BIOS or common HAL. On a PC you need to install drivers and do all sorts of other maintenance. You have problems with abandoned PC hardware, which in a PC you can swap out with something else, you have driver incompatibility problems left right and centre, a fragile registry, DLL dependency hell, a joke of a security model, A PC slows down badly over time, due to its bloated servicing model, Android devices don't (unless the manufacturer is bullied into putting a version of OS it was never intended to run on it). PC is a upgradable long term device, mobiles are non upgradable disposable devices.
Its very clear you don't understand the technical difference between a PC and a mobile device. Come back when you do. Don't feel bad, the cretins in the tech press don't understand either, and it's their job to understand...
CrazyPeter said:
Its very simple. A mobile phone is not a PC. There is no IBM PC specification, no BIOS or common HAL. On a PC you need to install drivers and do all sorts of other maintenance. You have problems with abandoned PC hardware, which in a PC you can swap out with something else, you have driver incompatibility problems left right and centre, a fragile registry, DLL dependency hell, a joke of a security model, A PC slows down badly over time, due to its bloated servicing model, Android devices don't (unless the manufacturer is bullied into putting a version of OS it was never intended to run on it). PC is a upgradable long term device, mobiles are non upgradable disposable devices.
Its very clear you don't understand the technical difference between a PC and a mobile device. Come back when you do. Don't feel bad, the cretins in the tech press don't understand either, and it's their job to understand...
Click to expand...
Click to collapse
It is very similar to a PC, well a linux running PC. Yes there are a few limitations, but you can run alternate OSes on android devices, eg. remember the Ubuntu on your phone type thing, that didn't last long because driver support doesn't really exist for components in your phone.
It's a shame it isn't i suppose, but then again i made the decision to buy a tablet over a windows laptop. I can't really argue which one is better, since we could be here all day. Sometimes it's nice to have a mobile device, others it is a crushing limitation. Thankfully i got my bootloader unlock code before it was too late!
What a shame
Android 9 and no Netflix PIP . Can't believe that I choose wrongly with the M5 ... There's a lot of potential but lack of interest by developers ( Netflix to be specific) and Huawei itself.