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Orion Calltech to train on Drishti's award-winning Call Center Software

Hi,
Drishti-Soft Solutions, a leading provider of communications solutions, announces its association with one of the largest call center training institutes with over hundred centers in India- Orion Calltech. The underlying objective of this association is to train students on Drishti's groundbreaking Call Center technology- DACX.
It has been observed that the 'On-Floor' time in a call center reduces from three weeks to less than a week when agents are trained on Drishti's software. Technical training is an important aspect of call center operations. Not only is it a complex procedure, but also a time consuming affair. Customers, these days, expect call center agents to resolve their queries in the least possible time, yet in the best possible way. That is why the call center workforce must be adept at managing technology to facilitate higher First Call Resolution (FCR), more live connects and higher operational efficiencies.
For most of the call centers, retaining their agents is perhaps the biggest concern. High attrition rates in the call center industry create a space that is generally filled by housewives or fresh graduates. It is a fairly decent assumption that such recruits have inadequate tech knowhow. Training costs for a new agent can sometimes be as much as five times higher than costs associated with re-training an experienced agent. Moreover, it has been found that it costs around three month's agent's salary to a call center if an agent leaves after being trained. Talking in larger terms, say a call center with 150 seats (attracting 30% attrition rate), the amount translates to Rs 2-3 million every year.
Orion Calltech wanted to provide a remedy to such training and attrition related issues. They wanted to address the aforementioned issues and provide a proposition to the call centers. "We were basically looking for simulation solution for live contact center environment. The problem was that since we are spread all over India and that PDS (Predictive Dialing System) entails detailed maintenance; gathering manpower (which is not out mainstay) was becoming cumbersome. Drishti, therefore, came up with a Localized IP-Contact Centre Simulation on a PDS model. That meant lower variables to maintain because all of our centers could access this resource without having the required technical know-how. Drishti has been very co-operative towards our unforeseen needs" said Manish Agarwal, Director, Orion Calltech.
Orion Calltech has over a hundred training centers spread across India. Such a vast training network commissioning Drishti's technologies would enhance Drishti's brand image in the BPO industry.
Training agents on IT enabled systems (i.e. ITes) is thus indispensable for call centers if they want to minimize cost and time. Training agents on Drishti's software would ensure that they learn the ins and outs of ITes, thus eliminating the need to re-train agents. Hence, agents trained on Drishti's software contribute to the overall productivity of the call center from day one. Comments Mr. Bishal Lachhiramaka, CEO, Drishti-Soft Solutions- "Agents being trained on DACX from a reputable institute like Orion Calltech shall benefit our clients and partners greatly".
Drishti's call center software DACX Ameyo offers holistic contact management capabilities for domestic as well as international call centers. Comments Mr. Sanjeev Kothari, Director, Orion Educare Pvt. Ltd.-"Drishti has provided us a very good solution, and mapped all our requirements through its innovative centralized contact center module. This would enable us to provide training on real call center applications & dialers to our 100+ centers all over India".
Agents being trained on Drishti's software will learn about call management, predictive, progressive and preview dialing, IVR, CTI, ACD, reporting, supervision, quality monitoring and collaboration capabilities. This would prove to be highly beneficial (in terms of productivity) to call centers.
About OrionCalltech
Orion Calltech was established in the year 2005 with the sole aim of empowering its students with a deep understanding of the BPO industry. Orion Calltech is time tested and trusted pre-process training institute accepted and approved by whole ITes Industry.
An ISO 9001:2000 Institute in Eastern India, it provides Dual Certification, which includes International Certification from City & Guilds, UK.
About Drishti
Drishti is a leading provider of Contact Center Software & Enterprise Communications Solutions. Drishti's award-winning flagship offering - DACX Contact Center Suite has been a huge success in India and Philippines within a short span of two years. Drishti creates innovative Communications technologies for the next-generation Enterprises, empowering them to dynamically manage their Business Processes. Drishti's customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Drishti's innovative solutions are running successfully at more than 200 client locations across India, Bangladesh, Philippines, Dubai and the US, as recognized by the three awards: IP Contact Center Technology Pioneer Award 2008, Member's Choice Award 2008 (Best ACD/Switch, Best in Class Overall Category Winner- Best Outbound Solution and Highly Recommended Best After Sales Support) and BPONews Best Contact Center Solution 2007.

Yeah for most of the call centers, retaining their agents is perhaps the biggest concern. High attrition rates in the call center industry create a space that is generally filled by housewives or fresh graduates...
__________________
Call Center Software

Plug In to the Web at India's Largest Adobe Conference

Bangalore, June 17, 2010: Adobe Flash Platform Summit, India's largest Adobe conference, recognizes the blurring dynamic of the designer/developer workflow, and features the latest developments on the Adobe Flash Platform that is of utmost importance to both developers, as well as designers. Based on the overarching theme Functional Intent Meets Pixel Perfection, AFPS 2010 will feature a convergence of thousands of developers and designers, Adobe community members and Adobe teams from across the sub-continent, a diverse set of topics ranging from the more technical Flash, Flex, AIR and processing to pure design, mobile, and the coolest and best the industry has to offer. The summit will be held 25 and 26 August 2010, at the NIMHANS Convention Centre in Bangalore.
Homespun by Saltmarch Media, producers of Great Indian Developer Summit and Developer March – India’s biggest and independent polyglot conference and portal for software developers – this year's summit will feature distinct tracks for developers and designers.
• Develop Day (25 Aug 2010) – content on this day will find immediate resonance with Web Application, Desktop Application and Mobile Application Developers from the world of ActionScript, Flex, Flash ColdFusion, Java, PHP, .NET, including Game Developers. Architects interested in creating multi-tiered enterprise systems that go beyond basic RIAs will also benefit from signing up for this day.
• Design Day (26 Aug 2010) – will feature content for Application UI Designers, Interaction Designers as well as designers who currently specialize in web or video and want to expand their skills. If your goal is to create interactive content, applications or video for the browser, desktop, or devices using Adobe technologies, you will benefit from signing up for this day.
Attend AFPS 2010 for the sheer value of the content! No other conference in India offers such a comprehensive mix of technical and creative content, delivered by the industry's leading speakers and platform experts. Across two days, you have access to over forty presentations including inspiring keynotes from legendary Adobe speakers. You also have the opportunity to hang out at the expo area and connect with Adobe partners, industry leaders and peer developers and designers. With over 2000 attendees sharing the same passion as you, imagine the opportunities to network and further your goals.
Need more reasons? As the single, largest Flash Platform conference in India, at AFPS you get to hear about stuff in the roadmap and future directions before anyone else. Some of the specific highlights include: deep dive sessions around the latest product releases in the Adobe Flash Platform including exciting recent developments like Flash on devices, and targeted sessions for newcomers to the platform as well.
Very Early Bird registrations are open until 25th June 2010. For more information and to register visit adobesummit dot com
About Saltmarch Media
Saltmarch is an established new-media company that brings together professionals and executives from diverse sectors with an objective of informing, networking and serving them with information, opportunities, evaluation and guidance to excel in their jobs. Whether it is delivered in print, online, or in person, everything Saltmarch produces is an astute reflection of the company's unshakable belief in the power of information to spur empowerment, and thereby change. For more information, please visit: saltmarch dot com
AFPS 2010 is homespun by Saltmarch Media's Intelligence business unit that provides unmatched quantitative and qualitative intelligence through an experienced editorial team, in-depth market research, focused and audited online and in-person surveys, incisive interviews and phone consultations.
A Saltmarch Media Press Release
E: info AT saltmarch dot com
Ph: +91 80 4005 1000

Netflix IS coming to Android. Want to be part of it?

I was looking around for jobs on craigslist and found this interesting posting. I'm an XDA lurker, first time poster, so I copy pasted the craigslist job listing below:
Netflix - Senior Android Developer - NF5351 (los gatos)
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Date: 2011-04-06, 1:29PM PDT
Reply to: see below
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We are looking for a Sr. Software Engineer to help us build the absolute best experience on Android-based handsets and any other platform that may come down the road. In this role, you will participate in the implementation of the Netflix application in all of its various components from the UI shell down to the media playback stack.
It is a great time to be at Netflix and a great time to be working on mobile at Netflix; we currently have more than 20 million members and are now a video streaming company, first and foremost. The goal for Netflix on Android is to enable Netflix users the ability to watch Netflix wherever they are on their Android device.
What you will do:
• You will lead cross-functional discussions across the organization on topics such as code reviews, design reviews, and architecture reviews.
• You will participate in strategic discussions with go to market and hardware partners.
• You will apply your knowledge of Android to build a solution that works across the spectrum of Android device types and operating systems.
Required skills and attributes:
• 5+ years of relevant experience
• Android application live and deployed in the Android Market that makes network calls
• Experience developing in C, C++, and Java
• HTML, Javascript, Mobile Web experience a plus
• NDK experience a plus
• Previous media playback or streaming video playback experience a plus
A few things you should know about us:
• The Netflix culture values self-motivated, high-performing individuals with a passion for both the business and the technology.
• We pay top of market for top talent. We work to attract the best and brightest and pay accordingly.
• Our culture is a bit unique, and we tend to live by our values, so it’s worth learning more about Netflix at blocked link
blockd link
•Principals only. Recruiters, please don't contact this job poster.
•Please, no phone calls about this job!
•Please do not contact job poster about other services, products or commercial interests.
PostingID: 2309405710
No contact info? if the poster didn't include a phone number, email, or
other contact info, craigslist can notify them via email.
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feedback forum
This job posting is exciting for two reasons:
1 - If its legit (and why wouldn't it be) This is at least tells us Netflix wants to be on Android and is trying to work it out. Not sure when its going to happen though, but at least they're trying.
2 - I'm not much of a techie, but if I was this sounds like a great position. I'm sure some of you guys/gals patrolling XDA (who live in the SF Bay Area) might just be perfect for this job
I would especially love that line close to the bottom:
We pay top of market for top talent. We work to attract the best and brightest and pay accordingly.

From what I understand, Netflix has a great corporate culture, too. It's very results-oriented, which is very nice sounding if you've ever worked in an engineering sweatshop.
-I am not affiliated with Netflix in any way-

Job Opening: Mobile Application Developer - MOGA| Woodinville, WA

Location: Woodinville, WA
Divison: Consumer Products
Direct Report: TBD
Employment Type: Salaried; Exempt
Qualifications & Experience
5+ years of relevant experience in software development, information systems or equivalent technical environment; minimum 1-year experience in development utilizing Android SDK; iOS and/or WP7 a plus.
Proven experience delivering successful software, including customer-facing mobile applications, preferably game apps currently available via Google Play, Xbox LIVE and/or the App Store.
Solid understanding of in-app analytics and PII best practices.
BA/BS in Computer Science or related field preferred; Interactive Design a plus.
Skills & Traits
Passion for app development, focus on UX/UI, strong project management skills and attention to detail are required.
Proficiency in Java, Android SDK frameworks, XML, web-service technologies, emerging web standards (i.e., HTML 5), analytics tools (i.e., Omniture, Google Analytics).
Ability to plan, drive and complete projects. A thinker and a doer.
Excellent verbal and written communication skills.
Strong problem solving abilities including an ability to influence internal stakeholders.
Ability to take initiative and demonstrate leadership.
Desire to work hard, learn fast, generate ideas and make things happen the best way in a changing environment. Willingness to do whatever it takes to get the job done.
Professional disposition/appearance, and positive attitude and outlook.
Excellent interpersonal and relationship building skills.
Interest in video games a plus.
Duties & Responsibilities
Develop mobile applications for BDA’s Consumer Products division, creating simple interactions for complex functionality.
Work with supervisor and co-workers to prioritize projects, app features and deliverable timelines for maximum business impact.
Manage requirements, documentation, testing and participate in troubleshooting efforts within a highly matrixed organization.
Work with supervisor and creative staff/contractors to drive the process of UI design, apply user tests, specify user flows/screens and direct graphical design within the framework of BDA’s consumer brands, owning the day-to-day execution in the form of design comp reviews, functional reviews with development teams, and presentations to internal stakeholders.
Serve as company-wide mobile app subject matter expert (SME).
Coordinate content delivery with BDA’s consumer packaging teams and websites, including PowerA.com and MUNITIO.com.
Participate in creative brainstorm meetings to provide input for fresh, new ideas, vision and project direction.
Develop and maintain an effective, positive working relationship with other BDA teams and individuals.
Additional marketing responsibilities as assigned by supervisor.
Occasional weekend and evening hours required.
Contact
Melissa
Only local canidates or persons willing to relcoate will be considered (no relocation fee will be paid).

i don't think this is a right section..?

Please read THIS if you would like your job advertised on xda
This is relevant to the Job Board forum

Looking for a Techie/Geek in Goa

Job Title
Project Coordinator - TI R&D
Location
Panjim, Goa
About the Company
91springboard is a startup co-working space and incubator, that provides space to startups and a number of service providers to work towards together to build their businesses. The space provides plug-and-play office infrastructure where startups can work and interact with other entrepreneurs. Members of 91springboard get access to a coworking space with 24X7 office-infrastructure support, key service providers, knowledge sharing & collaboration, networking and of course, a free-spirited culture that breeds innovation!
About the department
The Technology Infrastructure department is responsible for our entire network and IT Hardware. As a part of this team, you will optimize member experience when using our services and drive a culture of continuous innovation to improve our services and infrastructure. We are scaling rapidly and you will ensure that we have the technology driven means to do so.
About the position
1. Are you a person who is often lost in the world of tech and finds himself luxuriating in it?
2. Are you that person who digs deep into something just because you have hunger to know more?
3. Have you broken enough things, blown away the electronics because you were trying to fix it or improve it?
If you answered a yes to even one of the questions, you <3 technology and you are looking in the right direction. So, continue reading.
As a Project Coordinator, we are essentially looking for a person who is a tech-geek and possess strong execution skills. You will own end-to-end technology innovations at 91springboard. It requires the you to be extremely motivated, independent and passionate about their responsibilities. A geek with a lust for gadgets and tech will be right at home in this position.
You will have to speak with various stakeholders (customers, internal business heads, the internet, and competitors) to figure out what improvements to drive, how they will be realized (quality, hardware, software, vendors and price) and oversee the process of a) requirements gathering, b) prototyping the solution, and c) delivering the solution at an optimum price, keeping in mind the firm’s overall budgets. The TI-R&D Team works closely with the Project Setup and TI-Networking team on implementing finalized solutions at all the hubs.
Developers, this probably isn’t the right job for you, but perhaps you have a friend who would be a perfect fit. Tell them about this. Thanks!
Key Responsibilities
We’re looking for a strong candidate who can own and drive the following primary responsibilities of the team:
Data: Making rich data available to the company by means of creating different systems like positioning systems, visitor management systems and tracking the entry and exit times, flow and crowded areas at the hub, guest feedback and so on.
Productivity:
For Members: Includes smooth video conferencing, printing solutions and so on.
For Team: Includes computing solutions, website technology, platforms used internally etc.
Security: Leveraging technology to make our spaces a safe environment to work in. Includes Access Control Systems, CCTV, authentication systems etc.
Events: High-quality Audio/Video systems, good live streaming solutions and recording for each type (location, speaker format, audience size and engagement etc.) of event.
Community & Fun: Enhancing the community experience at the hubs via Digital Signages, good AV, gaming rooms and so on.
Documentation: Create technology documentation for the rest of the firm to learn from and emulate throughout our network of hubs.
What we have for your tech infatuations:
1. A fast paced learning and working environment.
2. The hardware, software and reading resources that you’ll need to grow from a ‘tech enthusiast’ to ‘Tech Guru’.
This job is for you if:
1. You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.
2. You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.
3. You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone, and you are comfortable communicating in written and on the phone.
4. You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches.
5. You like helping people. You get a kick out of getting people to those aha! Moments. You are patient, level headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.
6. You are motivated and driven. You volunteer for new challenges without waiting to be asked. You’re going to take an ownership of the time you spend with us and truly make a difference.
Extra Awesome:
1. Knowledge of coding and databases.
2. Knowledge of mobile OS and great productivity apps.
3. A gamer and comics reader. (Yes, we love hosting LAN parties.)
Year of Experience
2-3 years of exciting and playful experience of working with/studying various hardware and software technologies.
Education
A graduate in technology or computer sciences. B.Tech. or B.E. prefered
Contact @
[email protected]