OP6 woes. Seeking advice. - OnePlus 6 Questions & Answers

Hello fellow OP6 users. I am a long time lurker and beneficiary of these forums but I have an issue that I wanted to run by anyone as I am at a bit of a loss presently.
Specifically, I run a TWRP'd/magisk'd OP6 on OxygenOS 5.11. I jumped the gun a flashed the official from these forums as OS 5.9 was giving me fits and the battery drain seemed off the charts. Fast forward to today, I am in 5.11 and am experiencing all kinds of little bugs (random reboots, auto brightness not working, proximity sensor faulty, device wont wake - must be rebooted). The issues themselves seem random and inconsistent but are issues nonetheless.
My options are to nandroid to pre 5.9/5.11, go back to stock, RMA device (bought warranty) etc. but I am wondering if either A, anyone else is facing similar issues or B, you might read this and share an opinion or recommendation. It feels like a software issue but then again, I'm not an expert.
Thanks in advance for any feedback. Be well.

i would titanium backup your apps and then do a oneplus switch app backup and then try to do a fresh install of the latest firmware and then only restore the normal apps and install the system apps manually

xCoolBreezex said:
Hello fellow OP6 users. I am a long time lurker and beneficiary of these forums but I have an issue that I wanted to run by anyone as I am at a bit of a loss presently.
Specifically, I run a TWRP'd/magisk'd OP6 on OxygenOS 5.11. I jumped the gun a flashed the official from these forums as OS 5.9 was giving me fits and the battery drain seemed off the charts. Fast forward to today, I am in 5.11 and am experiencing all kinds of little bugs (random reboots, auto brightness not working, proximity sensor faulty, device wont wake - must be rebooted). The issues themselves seem random and inconsistent but are issues nonetheless.
My options are to nandroid to pre 5.9/5.11, go back to stock, RMA device (bought warranty) etc. but I am wondering if either A, anyone else is facing similar issues or B, you might read this and share an opinion or recommendation. It feels like a software issue but then again, I'm not an expert.
Thanks in advance for any feedback. Be well.
Click to expand...
Click to collapse
I feel like you should flash stock rom (not restore) and wipe all but internal, keep it stock and see if you have the bugs. After some time you might miss root, then you root and apply one mod a the time so you can see what actually makes the bugs you are facing occur.

I agree with @whizeguy but I would take the 'start over' a step further. I was hosed a month back and a wipe did not fix me... I had to 'format' . . . the data in recovery. Please read up on what twrp 'format' does. It will clobber your saved stuff on your phone. And the official version of twrp will not mtp the files back onto your phone from your pc. You will need to use the un-official twrp here.
https://forum.xda-developers.com/oneplus-6/development/recovery-twrp-3-2-2-0-touch-recovery-t3813317
.
And you can forget about mtp and fastboot flash the latest rom following this link's instruction.
https://forum.xda-developers.com/oneplus-6/how-to/rom-stock-fastboot-roms-oneplus-6-t3796665

Excellent suggestions. I will investigate. Thanks guys.

Yeah, I agree with all the above. This is one of those situations that calls for a full wipe and fresh reinstall.

Related

Let's recap the new update

After about one day of this GB update, what can we tell? Still any issues? Some people bricked their phones, so is there any idea why? Can we recap on what has been achieved this far? Are there any flashable ROMs with all good stuff?
The phone is still buggy. I have been having issue with BT and the phone locked up on a call once.
Basically, sometimes when I turn my BT headset off, it will still say it is connected on the phone. I will need to turn the BT off and then back on to get it to work correctly again.
As for the phone locking up. I was on BT and switched over to the speaker phone and the phone just died. I had to do a battery pull to get it to turn back on.
So it really just sounds like they need to work on BT more because I never had these issues on Froyo.
aowendoff said:
The phone is still buggy. I have been having issue with BT and the phone locked up on a call once.
Basically, sometimes when I turn my BT headset off, it will still say it is connected on the phone. I will need to turn the BT off and then back on to get it to work correctly again.
As for the phone locking up. I was on BT and switched over to the speaker phone and the phone just died. I had to do a battery pull to get it to turn back on.
So it really just sounds like they need to work on BT more because I never had these issues on Froyo.
Click to expand...
Click to collapse
Did you update the baseband?
I'm curious about this too! I was about to start a tread, but this one shall do.
Questions -
1. (People having reboots before update)
*Did it fix the reboot issue?
2. (People with signal problems before update)
*Did the new baseband fix this/ do you get better signal now??
3. Another problem I have is that wifi and 4G constantly battle each other to see which one gets the signal. So I have to turn wifi on and off until 2G/4G go away.
(For people that have this)
*Did this get solved?
4. * Does GPS lock faster/work better?
I've had three different phones and I've had same issues with all three and even trying different roms. A different rom might fix one issue, but not the others for me.
My main concern is the reboot and signal issues!
These are questions for people that have same or similar issues.
NOT for people with no issues before update.
So please NO "There is nothing wrong with my phone!" People.
Thanks!!
....
For those who are still having problems after the update it might be wise just to do a factory reset because froyo and gbread is very different...
* GPS locks much faster now, often instantly, and indoors.
* Switching between 2G/4G seems to be smoother; doesn't lose the connection for a few seconds like it used to
htc2364 said:
I'm curious about this too! I was about to start a tread, but this one shall do.
Questions -
1. (People having reboots before update)
*Did it fix the reboot issue?
2. (People with signal problems before update)
*Did the new baseband fix this/ do you get better signal now??
3. Another problem I have is that wifi and 4G constantly battle each other to see which one gets the signal. So I have to turn wifi on and off until 2G/4G go away.
(For people that have this)
*Did this get solved?
4. * Does GPS lock faster/work better?
I've had three different phones and I've had same issues with all three and even trying different roms. A different rom might fix one issue, but not the others for me.
My main concern is the reboot and signal issues!
These are questions for people that have same or similar issues.
NOT for people with no issues before update.
So please NO "There is nothing wrong with my phone!" People.
Thanks!!
....
Click to expand...
Click to collapse
I had reboot issues before and so far haven't had any, but to make a proper conclusion I'll have to wait, as even before the update sometimes I would make it days between reboots/shut offs and sometimes only hours.
GPS appears to be very good now, as for wifi/4g/2g I always turn off 2g and use only wcdma setting, and haven't had any issues with it, I leave my wifi and BT on at all times too even when not connected and don't have too bad battery strain.
some things I noticed, in the gallery now when I hit share I don't see the gmail option, the camera reverted back to stock, which is a shame because I loved the things the LG cam app had, but there are a lot of camera apps (I love vignette) so that's not a huge issue, if anyone has the lg app I would love it back though.
I did have some sluggishness especially this morning, I downloaded some widgets though so it might be more of what I added than the update itself.
one surprise was that I thought it was supposed to wipe all data etc. from the phone, but everything was set up the same as I had it before with launcher pro, so I was happy I didn't have to start from scratch. Also I have been getting occasional force closes with launcher pro that I didn't have before.
as far as quadrant scores go I'm getting consistant 2600+ so that is good, I had Faux's kernal and OC to 1300 w/ pimpmycpu and was getting 2800-3000 so without OC I'm more than happy with 2600. Now if only netflix will make it's way to this phone as is, and hopefully we can root soon as i really want ROM Manager, pimpmycpu and a few other root only apps to work again! Love this community, everyone is so helpful and creative, keep up the good work.
GPS locks Faster
Google Music Beta offline feature does NOT work, won't download.
Android Market did not restore my previous apps.
Touch screen is still dodgy, sometimes requiring multiple touches.
Email, specifically @Live.com mail will not display junk mail. Other folders, yes, but not junk.
More frequent messages about Cannot connect to Server
Has anyone figured out why some people have bricks trying to update? To be honest I still hesitate to do the update because I still don't know why this happens
MOST of the situations seem to be because they didn't want to follow directions, and insisted on doing it their way...then, "OMG! LG BRICKZORD MY PHONE!!!"
I'm sure there were a minority few that had some other difficulty, but from what I read, almost every "brick" post I read had failed to list "nvflashed stock recovery" as one of the prerequisite steps.
mmapcpro said:
MOST of the situations seem to be because they didn't want to follow directions, and insisted on doing it their way...then, "OMG! LG BRICKZORD MY PHONE!!!"
I'm sure there were a minority few that had some other difficulty, but from what I read, almost every "brick" post I read had failed to list "nvflashed stock recovery" as one of the prerequisite steps.
Click to expand...
Click to collapse
I think it's worth waiting for a rooted flashable version a day or two and to avoid any risks.
mmapcpro said:
MOST of the situations seem to be because they didn't want to follow directions, and insisted on doing it their way...then, "OMG! LG BRICKZORD MY PHONE!!!"
I'm sure there were a minority few that had some other difficulty, but from what I read, almost every "brick" post I read had failed to list "nvflashed stock recovery" as one of the prerequisite steps.
Click to expand...
Click to collapse
<nods head and ducks>
mmapcpro said:
MOST of the situations seem to be because they didn't want to follow directions, and insisted on doing it their way...then, "OMG! LG BRICKZORD MY PHONE!!!"
I'm sure there were a minority few that had some other difficulty, but from what I read, almost every "brick" post I read had failed to list "nvflashed stock recovery" as one of the prerequisite steps.
Click to expand...
Click to collapse
this ^^
even so, i had latest cwm running and i didnt brick **** lol people get so damn worried when the updating bar doesnt move consistently so they start fiddling with **** and boom! brick!
dmartin1976 said:
GPS appears to be very good now...
Click to expand...
Click to collapse
I wish that were true for me. As I've mentioned in other threads, I'm still getting 90-180 second TTFFs, which is about where I was with stock Froyo. I hope someone will reply to my question in the other thread about the system settings they have that give them such good results. I've fiddled with all of the ones in the hidden menu GPS Test section and haven't found a good combination (and I don't know what the factory settings are supposed to be any more); it's hard because of having to wait a few hours between tests to let the ephemeris data expire in the receiver so I won't just be getting a carryover hot fix.
dmartin1976 said:
some things I noticed, in the gallery now when I hit share I don't see the gmail option, the camera reverted back to stock, which is a shame because I loved the things the LG cam app had...
Click to expand...
Click to collapse
Hmm, that's strange; I still have Gmail in the list of options for "Share" in the gallery.
As for the camera, I think I actually like this one better. At least, it seems to do a better job of taking close-ups with the flash. With the original LG camera, close-up flash photos were always blown-out and overexposed. I took a couple of test shots in a dark room with the flash, and they look great, about as good as you can get with an LED flash, I think.
JHaste said:
this ^^
even so, i had latest cwm running and i didnt brick **** lol people get so damn worried when the updating bar doesnt move consistently so they start fiddling with **** and boom! brick!
Click to expand...
Click to collapse
If I recall, once you reach the % range....the install range, it tells you, do NOT disconnect. Some of the pictures people were showing were in the Analyze area, before the actual download and install. I think if you get past the analyze phase you can install. I don't believe you can get past it with CWR installed.
Even still, the anticipated failure rate of an update like this (Bricked), is like 8 digits to the right of the decimal point. Even with the problems MS had with the NODO update on the Samsungs, the total # of failures was like 8 World wide. (or just over half their sales. )
So the process is pretty well tested and known.
alodar1 said:
If I recall, once you reach the % range....the install range, it tells you, do NOT disconnect. Some of the pictures people were showing were in the Analyze area, before the actual download and install. I think if you get past the analyze phase you can install. I don't believe you can get past it with CWR installed.
Even still, the anticipated failure rate of an update like this (Bricked), is like 8 digits to the right of the decimal point. Even with the problems MS had with the NODO update on the Samsungs, the total # of failures was like 8 World wide. (or just over half their sales. )
So the process is pretty well tested and known.
Click to expand...
Click to collapse
I promise you that I did it with CWM installed... I literally restored my stock nandroid, booted into that and then ran the update tool... I only had one hiccup where after i got to the S/W screen (after I had already downloaded but before the update) it said that I did not have the phone connected so i unplugged and plugged back in and that didnt work... so I unplugged, pulled the battery, put it back in, plugged in and everything went smoothly
JHaste said:
I promise you that I did it with CWM installed... I literally restored my stock nandroid, booted into that and then ran the update tool... I only had one hiccup where after i got to the S/W screen (after I had already downloaded but before the update) it said that I did not have the phone connected so i unplugged and plugged back in and that didnt work... so I unplugged, pulled the battery, put it back in, plugged in and everything went smoothly
Click to expand...
Click to collapse
So it seems some folks just had bad luck
krekabl said:
So it seems some folks just had bad luck
Click to expand...
Click to collapse
or the file they downloaded was corrupt? its not like we had an md5 to match...
JHaste said:
or the file they downloaded was corrupt? its not like we had an md5 to match...
Click to expand...
Click to collapse
well everybody updated the same source didn't they?
GPS locks on a lot faster...but still loses accuracy in middle of route.

Auto rotation problem in custom ics rom

Hi guys
Last night I installed the fallout rom on my desire s and it's all done.
I'm facing a problem, that is even when I disable auto-rotate from display settings, it still keeps rotating the phone. (In settings menu, and everywhere else unless I disable auto rotate in some app but most don't even have the auto rotate setting and follow the default settings, which is set to disable but is still on for some reason)
Basically I want to disable auto rotate permanently. I do not ever need it.
Any idea how to do this? There must be a way. This is really a deal breaker for me for this rom and it's the first custom rom i've installed on my phone.
This bug is known about Fallout. There is no fix.
You can try a newer Sense 4 ROM (like Nik Project X)
Googley35 said:
This bug is known about Fallout. There is no fix.
You can try a newer Sense 4 ROM (like Nik Project X)
Click to expand...
Click to collapse
I dont think there will be a fix because it it works!!!!!!!!!
flykthewiz said:
I dont think there will be a fix because it it works!!!!!!!!!
Click to expand...
Click to collapse
Not making a lot of sense there.
I understand ROM loyalty and am convinced that fallout is a great ROM and one which I want to stick with. However, your experience of never having had a certain problem does not mean that you can say it doesn't exist.
g-banjo said:
Not making a lot of sense there.
I understand ROM loyalty and am convinced that fallout is a great ROM and one which I want to stick with. However, your experience of never having had a certain problem does not mean that you can say it doesn't exist.
Click to expand...
Click to collapse
2 ppl are flashing the same rom, but only 1 is experiencing the problem, where do u think the problem lies.
Rom dev are not able to fix the problem if they are not experiencing it.
rain987 said:
2 ppl are flashing the same rom, but only 1 is experiencing the problem, where do u think the problem lies.
Rom dev are not able to fix the problem if they are not experiencing it.
Click to expand...
Click to collapse
You may have a point but it isn't valid in this case as the problem started two months after the installation.
Actually I lean to the feeling that this is not a problem with the ROM but I'm finding it interesting that I have now found several people mentioning this problem associated with this ROM - so I'm now seeking clarification, which is not really helped by apparently automatic denial that a problem exists by people who have no knowledge of it.
g-banjo said:
You may have a point but it isn't valid in this case as the problem started two months after the installation.
Actually I lean to the feeling that this is not a problem with the ROM but I'm finding it interesting that I have now found several people mentioning this problem associated with this ROM - so I'm now seeking clarification, which is not really helped by apparently automatic denial that a problem exists by people who have no knowledge of it.
Click to expand...
Click to collapse
My desire s with stock rom is experiencing some issue, i called htc up, tech told me to do a factory reset, hey that solve the problem, but wait, i dont think that should be the solution, ROLL OUT ANOTHER OTA!!!
Same case here, just do a fresh clean install, with backup apps and data. If after 2 months it happen again, then come back and report. Or you expecting fallout v6, which in my case i dont mind :victory: in xda new roms are always welcome.
The dev or someone with expertise needs to experience the issue for you to have clarification, if non are having u only get assumptions from people who are not knowledgeable enuf.
rain987 said:
My desire s with stock rom is experiencing some issue, i called htc up, tech told me to do a factory reset, hey that solve the problem, but wait, i dont think that should be the solution, ROLL OUT ANOTHER OTA!!!
Same case here, just do a fresh clean install, with backup apps and data. If after 2 months it happen again, then come back and report. Or you expecting fallout v6, which in my case i dont mind :victory: in xda new roms are always welcome.
The dev or someone with expertise needs to experience the issue for you to have clarification, if non are having u only get assumptions from people who are not knowledgeable enuf.
Click to expand...
Click to collapse
So following your advice I did a totally clean install and the problem was still with me - so I figured it was a problem with the phone. Just to be sure I installed a different ROM and the problem was gone. That suggests to me, regretably, that it is problem with this ROM. Why it should happen to some people and not others is a bit of a mystery.
I felt it was both arrogant and ignorant of me to give feedback with a diiferent Rom on my phone, so I decided to flash fallout before making a reply since I had the zip on my pc. Never like going back to older roms, always going for the newer ones.
And result is, rotation works. No issue here. On and it rotates, with the phone still tilted I off and it went back to vertical without me tilting it back.
Sad that this Rom is having issue with your phone.
SentDeDesiredS
rain987 said:
I felt it was both arrogant and ignorant of me to give feedback with a diiferent Rom on my phone, so I decided to flash fallout before making a reply since I had the zip on my pc. Never like going back to older roms, always going for the newer ones.
And result is, rotation works. No issue here. On and it rotates, with the phone still tilted I off and it went back to vertical without me tilting it back.
Sad that this Rom is having issue with your phone.
SentDeDesiredS
Click to expand...
Click to collapse
You're right, it is sad. I was perfectly happy with it otherwise.

[Q][H]Touchscreen issue

Hi All,
During the last couple of weeks, with different ROMs I've been experiencing some touch screen issues. I feel like there is a 0.5s delay/lag on the touches which makes using the phone annoying. I can barely type and touches are not really accurate.
Not sure if there is any good app for testing the touchscreen, but I tried one (Test Touch) and as far as I can see, touches are not registered or are intermittently registered when fast touching the screen. (See Video). When I slowly drag the finger, a continuous line is traced.
I couldn't find anyone else having the same issue hence I'm posting this. Thanks for the help.
Current ROM: Temasek's UNOFFICIAL Build, 10.1, CM 12.1 .
Stock kernel.
Edit: Ram use is always lower than 50% and CPU usage is low.
Nikouy said:
Hi All,
During the last couple of weeks, with different ROMs I've been experiencing some touch screen issues. I feel like there is a 0.5s delay/lag on the touches which makes using the phone annoying. I can barely type and touches are not really accurate.
Not sure if there is any good app for testing the touchscreen, but I tried one (Test Touch) and as far as I can see, touches are not registered or are intermittently registered when fast touching the screen. (See Video). When I slowly drag the finger, a continuous line is traced.
I couldn't find anyone else having the same issue hence I'm posting this. Thanks for the help.
Current ROM: Temasek's UNOFFICIAL Build, 10.1, CM 12.1 .
Stock kernel.
Edit: Ram use is always lower than 50% and CPU usage is low.
Click to expand...
Click to collapse
You're not the only one- I opened a thread about this. Seems as something happened as people updated to android 5.x as did with me.
Hopefully someone can figure something out!
Seems more like an input lag- like you mentioned. Really annoying and makes it hard to type fast or use swype function.
You_got_owned123 said:
You're not the only one- I opened a thread about this. Seems as something happened as people updated to android 5.x as did with me.
Hopefully someone can figure something out!
Seems more like an input lag- like you mentioned. Really annoying and makes it hard to type fast or use swype function.
Click to expand...
Click to collapse
I've been having this issue too! I thought it was the ROM, but I am on my second one now with the same touch lag . I didn't have the issue in 5.0, though. I might consider downgrading and hope that that fixes my issue. Any help on this would be much appreciated
guih said:
I've been having this issue too! I thought it was the ROM, but I am on my second one now with the same touch lag . I didn't have the issue in 5.0, though. I might consider downgrading and hope that that fixes my issue. Any help on this would be much appreciated
Click to expand...
Click to collapse
Happy to know I am not the only one having this issue , good that we are on the same boat.
I'm travelling in a few days and can't go abroad with the phone in this "working" conditions so I will have to downgrade for sure. Any 5.0 ROM to recommend? A solution for 5.1 would be better
haha I was on Blisspop for a long time before moving to 5.1, it's a fantastic ROM!
guih said:
haha I was on Blisspop for a long time before moving to 5.1, it's a fantastic ROM!
Click to expand...
Click to collapse
I flashed Slim ROM, touches delay improved a bit but I was experiencing some lag on the hardware keys.
I just flashed last bacon firmware (from April 09) and RobbieL811 ROM and seems to be running smoothly, I wonder if it was a firmware issue. Thoughts?
Right, I have the same bloody problem, and I'm seriously thinking of going back to kit kat. What the hell happened, it worked perfectly. Does everybody have an unlocked bootloader? COS12 worked ok, lagged when hot, only after I unlocked the bootloader did it all go to ****. I just hope it'll go back to normal on KK and it isn't a permanent thing now..
Infinityyy said:
Right, I have the same bloody problem, and I'm seriously thinking of going back to kit kat. What the hell happened, it worked perfectly. Does everybody have an unlocked bootloader? COS12 worked ok, lagged when hot, only after I unlocked the bootloader did it all go to ****. I just hope it'll go back to normal on KK and it isn't a permanent thing now..
Click to expand...
Click to collapse
I have an unlocked bootloader and have moved from 11S to 12S and find its a lot better. I've seen people say they find the update better and some who have issues but your boot loader shouldnt really come into it. How did you update, what did you do since unlocking your bootloader?
gsmyth said:
I have an unlocked bootloader and have moved from 11S to 12S and find its a lot better. I've seen people say they find the update better and some who have issues but your boot loader shouldnt really come into it. How did you update, what did you do since unlocking your bootloader?
Click to expand...
Click to collapse
Went with COS12 for a while, then tried a 5.1 rom and it started going down from there. COS12 lagged a lot when the phone was charging, it got very hot for a while, and then cooled down. I don't know why touchscreen issues started happening, it worked ok for some time after installing 5.1, then for instance the settings app started scrolling slowly, the notification panel as well, some touches stopped being registered.. It's a weird issue, because it's not lagging, like skipping or so, but mostly it feels like the phone is in slow motion.
guih said:
I've been having this issue too! I thought it was the ROM, but I am on my second one now with the same touch lag . I didn't have the issue in 5.0, though. I might consider downgrading and hope that that fixes my issue. Any help on this would be much appreciated
Click to expand...
Click to collapse
Infinityyy said:
Went with COS12 for a while, then tried a 5.1 rom and it started going down from there. COS12 lagged a lot when the phone was charging, it got very hot for a while, and then cooled down. I don't know why touchscreen issues started happening, it worked ok for some time after installing 5.1, then for instance the settings app started scrolling slowly, the notification panel as well, some touches stopped being registered.. It's a weird issue, because it's not lagging, like skipping or so, but mostly it feels like the phone is in slow motion.
Click to expand...
Click to collapse
Same happens to mine.
I flashed 3 different ROMs today, 5.1 and 5.0, it was working fine for a few hours with one of them but after that It started with serious problems, to the point of nearly not registering any touch. After a reboot it improved a bit but it makes the phone unusable. I'm flying abroad in less than 12hrs and really need the phone.
Flashing a stock ROM or going to kit kat are the only options I see now.
Edit: Here I found some useful post, they state it's hardware not software.
Nikouy said:
Same happens to mine.
I flashed 3 different ROMs today, 5.1 and 5.0, it was working fine for a few hours with one of them but after that It started with serious problems, to the point of nearly not registering any touch. After a reboot it improved a bit but it makes the phone unusable. I'm flying abroad in less than 12hrs and really need the phone.
Flashing a stock ROM or going to kit kat are the only options I see now.
Edit: Here I found some useful post, they state it's hardware not software.
Click to expand...
Click to collapse
we're not alone man, multiple threads are popping up with people suffering from similar issues, including on reddit: http://www.reddit.com/r/oneplus/comments/33ky0u/open_post_to_oneplus_with_all_our_love_and/
I am having the same severe issues as well.
The nightmare begun after the 05Q update.
Ever since that update, no matter what I've tried, the touch problem is here.
I've tried numerous Roms + kernels combinations with no use.
OP support was trying twice to reset my phone to full factory reset to both Oxygen & CM11s with no use.
That is so frustrating.
i have the same problem, but only when i go outside and the weather is nice

Problem with my OnePlus One's Screen!

Hi there,
(Im opening a new thread as the old one was completely off the topic of the original post)
So on CM11S, my phone screen was working fine. After the CM12S update, my phones screen sometimes doesn't respond correctly when I go to unlock my phone with the unlock pattern. (The timing of the update and the problem occurring may just be coincidence) Its as if holding your finger on the screen isn't registered as staying on the screen, its like the phone thinks I am lifting my finger off and reapplying it very quickly, I cant draw my unlock pattern and unlock my phone. It also affects the 'swipe down' I must do to get the unlock pattern prompt.
If I restart my phone, it usually fixes the problem. Although in the past few days, it has started happening more frequently and sometimes restarting the phone doesn't solve the issue. It is becoming more of a frustration now because of how frequently I have to restart my phone just to unlock it.
I first believed that using a glass screen protector was the problem, I thought the glass was causing ghost touches, so I removed my glass protector and replaced it with a film protector, at first it seemed that this was the problem, but I have just encountered the problem again. I'm not sure if its a hardware or a software issue, because restarting the device is fixing the problem most of the time, but its also switching off all power to the digitizer during a reboot so I cant tell what is the culprit.
I've opened a support ticket with OnePlus but it says it can be up to 10 days before I get a reply, I figured I'd post here too to see if anyone else has had similar issues or even found a fix.
Thanks in advance!
I had the same problem
I was having the same issue, although I never updated to CM12S. Instead, this happened to me when running Exodus Lollipop ROM and the SlimLP ROM. Since then, I have switched to Paranoid Android Alpha2 and have not had the issue recur in the last few days running PA. So to me it seems like a software glitch in many of the Lollipop ROMs. Try PA if you like and see if it's fixed.
welcome to ghost touch
google "oneplus one ghost touch" and join the hundreds of other known cases
I had a feeling this was the ghost touch issue, but my phone hasn't really had actual ghost touches, its just that most of screen stops working. I've got a few videos of it happening. First the screen goes a bit unresponsive, then after a short while, about 1/3 of the screen is completely unresponsive, I switched on show touches in development options and you can see that from the middle to the bottom of the screen there is no response unless I use the very edge on the right side, then it works, its like it has a dead spot. If I reboot my phone, that usually fixes the problem for a while, sometimes up to a whole day, but the problem comes back with time.
I was given a patch by the OnePlus automated support message, and it says my case has been forwarded to a specialist. I have just applied the patch which has rolled me back to CM11, I'm guessing it did more than just that, but the patch and notes don't really explain what it does. Either way, I'm in the process of receiving OTA updates so I can get back on CO12 so I can hopefully restore my data with my ADB backup (never done this before, not rooted my One yet)
Has anyone had any success with this patch?
Thanks
EDIT: So my ADB Backup isn't restoring on my phone. I am using Holo Backup (formerly Simple ADB Backup) and when I chose restore and select the backup, it just show the output for the help command from ADB and then doesnt appear to do anything else. Are there any manual commands to restore my backup or have I done something wrong?
Try going back to cm11s and then check...
Sent from Android (a google product)
Hi there,
So heres an update, I applied the first patch and it rolled me back to CM11S and the issue was still present on CM11S, I then got OTA's back up to CO12 and the issue still happens. I have turned off the off screen gestures and the ambient wakeup thing. It doesn't happen as often but when it happens, 2 restarts are needed to get it running smooth again.
My support ticket with OnePlus has gone quiet and I don't really know what my next step is? I have heard there is a second patch but I couldn't backup properly last time with ADB so I don't know if I want to go through all of the wiping and reupdating again when people report the 2nd patch is also ineffective.
Does anyone have any suggestions? I feel a bit cheated now knowing that my phone has what I can tell to be a manufacturing defect / hardware issue.
Another update here.
So after a week of silence from the OnePlus tech support, I have a new person handling my ticket and he has told me that I need to apply another display patch. I'm guessing this is the 2nd patch and not this final patch which was mentioned by Carl on Facebook.
Either way, I ran into a problem applying the 1st patch, I couldn't make a proper backup of my phone before I did the patch. I used SimpleADBBackup which I thought would work well but it took a very long time to create the backup and then when I applied the backup back onto my newly flashed phone, It missed many apps, only did app data for a few apps and didn't take any of my pictures or SD storage, so all my SMS and Call log backups were also lost. I would like to take a proper backup this time but I don't know how to do it? I don't trust this ADB backup method, even on the Simple ADB Backup program, it admits that ADB backups are hacky and untested.
I have been trying to use Helium but for some reason, my phone wont get past connecting it to the computer companion app, I have all phone drivers and ADB drivers installed correctly, but helium on the android side cant seem to see the computer app, the computer side of the app says that helium is enabled, but on my phone it is stuck on "waiting for the helium desktop app".
I feel like I'm having the worst luck with this phone, and its frustrating because I really like this phone and this flaw is really getting in the way of using this phone, I counted 8 restarts in one day due to the screen not working.
I hope someone can help me out, I don't want to fully wipe my phone again and I cant seem to back anything up correctly!
One more here... when everyone had the probelms, my screen works almost good... now trying the nightli from Cm... the problems become mroe and more big... ( than soon it is oneplus two? xD Its not in my mind waste more money on OPO company... jajajaja Any solution? we waiting for the miracle update they promised?
naghtan said:
One more here... when everyone had the probelms, my screen works almost good... now trying the nightli from Cm... the problems become mroe and more big... ( than soon it is oneplus two? xD Its not in my mind waste more money on OPO company... jajajaja Any solution? we waiting for the miracle update they promised?
Click to expand...
Click to collapse
I'm not sure if a full solution has been found yet. I read on Facebook that they are working with Synaptics to make a final patch which should solve the issue.
I've given up on trying to backup my phone without root, it just seems impossible to do right. I've just applied the 2nd display patch and got my phone running again, I think I may stay on CM11 and just forget lollipop until this issue gets resolved. I'm pretty sure last time I was on KitKat, the issues were there still but it may be less frequent, who knows?!
Do I have a better chance of seeing this screen issue less on KitKat or should I just update to CO12 for the 3rd time?
Another update here,
I have been instructed and have booked a remote session with OnePlus. I'm guessing they are going to be flashing CO12 or OxygenOS and hopefully some kind of display patch or calibration fix. I really hope this solves my problem, the issue has become a daily occurrence and I have also finally seen a ghost touch, it looked like it was trembling . I really love this phone apart from this issue but it happens way too often to ignore it. Ill post what happens after the session.
donk165 said:
Another update here,
I have been instructed and have booked a remote session with OnePlus. I'm guessing they are going to be flashing CO12 or OxygenOS and hopefully some kind of display patch or calibration fix. I really hope this solves my problem, the issue has become a daily occurrence and I have also finally seen a ghost touch, it looked like it was trembling . I really love this phone apart from this issue but it happens way too often to ignore it. Ill post what happens after the session.
Click to expand...
Click to collapse
You may can check this while you wait for support..
https://www.reddit.com/r/oneplus/comments/361dr7/how_to_fix_your_touchscreen_issues_if_you_are_on/
vickykolari said:
You may can check this while you wait for support..
https://www.reddit.com/r/oneplus/comments/361dr7/how_to_fix_your_touchscreen_issues_if_you_are_on/
Click to expand...
Click to collapse
Thanks for this, I'm not going to root yet though because I think I'm finally at the stage where I can start the RMA process, I have a new video of the touch screen being unable to maintain a touch and drag gesture, and then another video doing the same action but just after restarting my phone - it works fine after the restart.
During this support session, I was flashed onto Oxygen OS and I really miss CO12 now, so many features that I grew accustomed to are not present in Oxygen. Oxygen does seem quite solid, but I've gotten way too used to all the features of Cyanogen.
Oh well, ill live with it until I get another reply from the support team.
I write with the assistance for 10 posts at today and I declare them to STOP sending me those bug non fixing ROMS/ZIPS...
I will replace by myself the screen (they don't change it in warranty because I've on the frame some dents... )
It's a clear HW issue, on any software, if the display degrade to a "fail stage" you wan't come back never to a total solve situation.
I loved my Oneplus, but they buy some batches of too cheap display, and after some month, I see clearly the results.
donk165 said:
Thanks for this, I'm not going to root yet though because I think I'm finally at the stage where I can start the RMA process, I have a new video of the touch screen being unable to maintain a touch and drag gesture, and then another video doing the same action but just after restarting my phone - it works fine after the restart.
During this support session, I was flashed onto Oxygen OS and I really miss CO12 now, so many features that I grew accustomed to are not present in Oxygen. Oxygen does seem quite solid, but I've gotten way too used to all the features of Cyanogen.
Oh well, ill live with it until I get another reply from the support team.
Click to expand...
Click to collapse
I wish you all the luck mate..
vickykolari said:
I wish you all the luck mate..
Click to expand...
Click to collapse
Thanks man,
It went well, I have been issued an RMA and will be sending it back soon. Just waiting on the postage label.
Ive just received my new OnePlus One today, very chuffed as it hasn't cost me anything. RMA and Support with OnePlus may be a bit slow but at least they do the right things!
To anyone facing screen issues, create a support ticket and persist with it, it should pay off!
Flash the latest CM 12 nightlies and you're good to go
Sent from my A0001 using Tapatalk
anugrah n3xu5 said:
Flash the latest CM 12 nightlies and you're good to go
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
Your a bit late here man, that phone has been sent back and I'm on my 2nd OPO now, using the latest official CO12 build with these touchscreen fixes. No touchscreen problems on this phone.
donk165 said:
Your a bit late here man, that phone has been sent back and I'm on my 2nd OPO now, using the latest official CO12 build with these touchscreen fixes. No touchscreen problems on this phone.
Click to expand...
Click to collapse
Congrats! Enjoy the beast
Sent from my A0001 using Tapatalk

Major OS/touch screen freezing - Unroot, return device, etc.?

Got a new OP7 Pro. Nice hardware for sure. I unlocked boot loader, installed TWRP recovery, Magisk, but using standard factory ROM/kernel (OOS 9.5.8). I am experiencing severe screen freeze issues. It is like all touch inputs are ignored or screen is frozen for up to 10 seconds at a time. The phone is pretty well unusable as this gets in to a loop of unfreezing perhaps for a few seconds or a minute but then right back to frozen. Crazy...
Some times I can go an hour or so with out it happening but once it sets in it seems to recur frequently . Rebooting helps as does wiping dalvik/cache, but it always seems to come back. Does not appear to happen when booting to safe mode, which leads me to believe it is an incompatible app but the app would have to be doing some crazy stuff to screw up the entire phone/screen/touch input this much. Just can't find the trigger or a fix.
I've got many options. All my (relatively Android noob) buddies (some are very good programmers though) insist I should unroot and remove TWRP and get back completely to stock. I could try those sequentially. I can also return the phone and replace it since it is brand new. Oneplus suggested this rather than providing any help or real tech support.
I've googled around a lot and have found some (appears to be infrequent) folks who ocassionally loose touch access in a corner of the OP7 Pro screen. Neither this nor the "ghost touch" are the same as my issue.
Hoping to get some good advice here from some Android gurus. Thanks in advance.
Bump, no one??
swamp2 said:
Bump, no one??
Click to expand...
Click to collapse
Update the firmware.
dynospectrum said:
Update the firmware.
Click to expand...
Click to collapse
Thanks, but just random tech support advice? Or do you have a reason to believe there is something particularly relevant in the 9.5.10 release?
9.5.7 or 9.5.8 had random screen touch issues Anna .10 hot fixes more bugs that they introduced to .9
If I were you, I'd update and get on the current firmware. I'd also backup all your data on the phone and do a factory reset after the updated then if it still is having issues return it for hardware defect. It makes no difference to do this as you have to perform the data wipe before returning it anyway.
Eric214 said:
9.5.7 or 9.5.8 had random screen touch issues Anna .10 hot fixes more bugs that they introduced to .9
If I were you, I'd update and get on the current firmware. I'd also backup all your data on the phone and do a factory reset after the updated then if it still is having issues return it for hardware defect. It makes no difference to do this as you have to perform the data wipe before returning it anyway.
Click to expand...
Click to collapse
Thanks, things are looking free of this issue so far on .10!
Issue is back, greatly improved but back. This phone is driving me nuts. Must be incompatible with some app...
Removed root, removed twrp, locked boot loader and clean flashed 9.5.10. Screen freezing completely gone for around 24 hours. Also have only installed essential apps. Sure would like both TWRP and Magisk back, but undecided. I seem to be the only person with this particular problem... Additional advice appreciated.
I'm getting the same problem even on .10 version.
I had to unroot and lock the bootloader again.
I thought I'm the only one who is facing this issue.
Any more updates on this? Was it an app causing it?
I have OnePlus 7 Pro for a few weeks already, but I started use 7 Pro as my primary device from last weekend and since that time I have experienced the identical problem.
Renovate ROM, stock kernel, xposed
shank19 said:
I'm getting the same problem even on .10 version.
I had to unroot and lock the bootloader again.
I thought I'm the only one who is facing this issue.
Click to expand...
Click to collapse
Wow, I'm not alone! Can't decide if I want to do a warranty return and try an entirely new phone. We just can't be the only folks with TWRP and Magisk on this device. It seems like a software problem but odd that more are not experiencing. I'm hesitant to even try Magisk for fear of a long difficult full wipe without a good TWRP backup.
Edit: I should have done better testing but pretty sure unroot by full Magisk removal did not fix the issue.
Honestly if it's not a hardware defect the one thing I think that it could be is accidental touches. Are you using a case on your phone? Does it get any better if you lay your phone flat and only touch the screen with your finger?
When I first got my s9+ which was my first curved screen phone I had this same issue and thought it was hardware related, but when put a case on it the issue completely stopped and I realized I had been touching the curved screen with my palm while holding the phone.
I don't really see how unlocking the bootloader, magisk, or twrp could be responsible as I haven't had any issues with any of them, but you could try custom kernels or roms if you want to try everything before you return the phone, but I think that would be really grasping as straws.
It could be a Magisk module as I've had issues where installing and deleting the modules cause me to have random reboots even with all the modules uninstalled, id try wiping data, and flashing fresh oos 9.5.10 to both slots.
I just uploaded a video of that issue, sorry for the quality (Xiaomi Mi A2 Lite).
Weird issue. Glad I'm not seeing it on my International 9.5.19.
This is definitely not an issue you're going to resolve by just installing a few apps and waiting to see if they affect the performance. I am interested to see what the logcats (actually, logs in general) say at the moment the phone freezes. If anyone can provide these it would be a great insight for sure.
Unroot, lock bootloader, wipe, factory 9.5.10, problem completely gone. Good and bad, prefer root...
I've only encountered this issue while using Facebook messenger.
I tried to deactivate xposed and magisk modules but the problem persisted - it seems it just started to appear less frequently but not fixed.
I am on the Havoc ROM for more than two days and touch screen issue is gone.
Chrono Leggionaire said:
I tried to deactivate xposed and magisk modules but the problem persisted - it seems it just started to appear less frequently but not fixed.
I am on the Havoc ROM for more than two days and touch screen issue is gone.
Click to expand...
Click to collapse
Strange, one common denominator is an unlocked bootloader. Do you also have TWRP?

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