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So my HTC VZ6900 (Vogue) was acting up two days ago and I could tell it was a software issue and has not done any real research on the device till yesterday! Here is my story...
HTC started acting up while at school on Monday and was not doing great. I tried a soft reset but nothing worked... Booo. I tried removing the battery and waiting a few minutes and it took an entire 90 minutes + to get past the WM 6.0 screen! Once it got to the today screen the touch feature was none responsive so I could not really access anything. Soft keys worked. Couldn't get anything and the phone would not connect to the network.
Tuesday morning I took it to the Verizon store before I went to work. I had brought my old phone because I was not sure what was wrong. I personally thought it was a software problem, and figured that if that was the case Verizon would hard reset the phone or at least give me a replacement. Wrong. The clown at the desk took my phone and word for word quotes here: "Ah, yeah this thing is dead you’re going to have to get a new phone. Oh! Wait you have insurance you can pay $50 and they will give you a replacement."
I am a studying to get a PHD in electrical engineering and my gut told me this was not the case... So I said no thank you to the insurance and ask him to switch my phone to my old phone that being my old envy which still works perfect. When I went to leave they tried to take my HTC touch to which I protested and they complied. To work I go...
Well it was a quiet day so I had lots of free time and decided to Google VZ6900 problems, after about 10 minutes of searching I came across XDA-Developers! Did a little searching and saw that some people had similar problems. Figured out how to hard reset my phone (This was not a problem all of my contacts were saved to windows live!). Phone resets and it’s like brand new. I had seen these ideas of Custom ROM's and decided to do a little reading. After about 20 minutes I decided that it would not be hard to upgrade my ROM, loaded coke loader and followed the Verizon directions, 20 minutes later BAM running WM6.5 custom ROM. Hm I began to wonder, will Verizon be so nice as to activate this for me? I know they love to lock everything down so that they will get paid. I walk back to the store at 430 and proceed to wait 25 minutes to talk to a different person. I was explaining that their Tech earlier had told me the phone was broken beyond repair and that in fact he had just been lazy and refused to even attempt to fix the phone. They did not like this one bit. They told me I would have reset to the original Verizon settings. Though what he intended was that I needed to run the Verizon ROM with its own customization. So I asked the guy if he could get the other Tech who had helped me earlier to come into the conversation and he was somewhat upset at this time, but complied.
"Hey your back, oh wow this is the new Windows Mobile Cool!"
"Yeah I spent the better part of the day fixing my phone, now switch my phone back"
"Um... I do not know if I am supposed to do that. Um."
"Remember this morning when you told me to file an insurance claim for a broken phone?"
"Yeah, don’t have to do that anymore but I cannot activate an unlocked phone"
"Yes but telling me to file an insurance claim for a broken phone when it was not actually broken is insurance fraud"
"Oh... well we are not supposed to do this but I'll make an exception"
Two minutes later that had it all up and running and I was out the door without any problems.
Thanks to everyone who has contributed to the information I used, it saved me a great deal of time!
Hey Guys,
So my phones has an issue, whenever im using the keyboard and typing out an email or texting or whatever, the phone will randomly shut off. It then either boots up after about 5 seconds, or I have to do a battery pull. Last night I had it sitting there and it shut off, and didn't turn on, nor did it even show a charging indicator when plugged in, or even turn on. I pulled the battery, let it sit for 30 mins, and then got it to turn on. So far it did a shut down and reboot once when I was typing an email. I have been running it stock,no root, and have been experiencing this for about 2 weeks now. I took it to sprint, 1st time around, they "re-imaged" the phone, and then ran a "diagnostic" on it, handed it back and told me that ought to do the trick, which I knew was not going to be the case. But fine, ill play the game. Sure enough, that evening same issue. So 2 days later, took it to sprint again. Again, re-image. I told them their fix didn't work the first time around, and was told that I needed to bring the phone in when it had the problem, since they were unable to reproduce it. Obviously this is something that I can't just make happen on command. So..what should I do next? I am well past my 30 days, and honestly I just want to walk in and get a new phone, and not have to do some real dumb crap and toss the phone in water and then do insurance, it would end up costing me $100 at least. I did get the phone from bestbuy, and I think it has black tie insurance, although I don't know if that would be anymore or less helpful than the sprint genius techs...recommendations?
Thanks,
MJ
Get your replacement phone. Don't put up with their crap, tell them how it is. Be a douche if you have too
^ Shift Faced
It's kinda like when Sprint misbilled me for months and refused to correct further than 60 days back. Said "their system wouldn't allow it". I made it known I cared zilch for their system and what it could or couldn't do and after an hour on the phone and 4 "supervisors" they figured out a way.
The key is to be firm and insistant but not to curse or name call. Don't give em an excuse to hang up on you. Your phone is borked and they need to replace it. You're not demanding anything extraordinary just for them to hold up their end of the bargain.
^ Shift Faced
It couldn't hurt to check with best buy and if they won't replace it go to sprint tell them you need a replacement and don't leave till they give it to you. You pay them for a service and they don't have a right to tell you no. Or just sit there and mess with the phone untill it messes up and show them.
Sent from my PG06100 using XDA App
Resolved.
So after my second trip to the tech support folk, I finally had time to call customer service, got transferred to their advanced technical guys who spoke to me for about a minute, and then transferred me to a manager, they initially suggested I go through assurion and sprint would bill me the $100 on my next bill, and I calmly suggested that since the phone was still under manufacturers warranty, that I should not have to pay a cent, after putting me on hold to escalate again, I was told I would be sent a new phone. All said it took two 45 mins trips to sprint service center, and another hour on the phone, but it's taken care of. My only complaint is that they do a better job of training their techs...example, if a software\hard reset was performed, and the customer comes back still having issues, and the phone shows no signs of abuse etc, don't do yet another hard reset and tell them to come back when the issue arises\can be replicated on demand, the customer has nothing to gain by lying about their device being broken, especially if they just want the same exact phone as a replacement. My losses, time, and about a dozen or so emails I lost b\c the phone shutoff while I was composing them.
I completely agree with you on the running around and wasted time aspect and "why would I be coming in if my phone didn't have an issue" and the tech bandaiding a problem. What I usually will do is sit down at the store and run through a routine that know usually causes a problem so I can walk up and show them that the problem isn't fixed and then they can't back out of getting a new phone for me...sometimes you just have to be an ass like that and show them whos boss. I'm paying for a service, at least let me have a phone that I can use on it reliably.
Sent from my PG06100 using XDA App
I left my phone for an hour ( even though it didn't appear that they did anything). Before I left, I showed them with an app called "touch test" that my touchscreen has issues, and showed them how it didn't swipe right. They said "maybe it's just that app, and showed me that if I swiped in a working part of the screen swiping would work (really?). When I came back after the hour and showed them how angry birds wasn't working... they did everything to get it to work despite the problem. I showed them how angry birds on their in store shift didn't have the problem that mine did. They played angry birds for about 10 minutes trying to make it look the same on my shift as their store's shift. I think that the whole time they were hoping that my phone would snap out of it momentarily so they could send me home. Finally, like 1.5 hours later, they ordered me a freaking refurb.
Sent from my PG06100 using XDA App
Okay, googled, and bing'd the crap out of this and it looks like so far everyone who's had this issue has had to send their phones in for repair, but before doing that I thought I'd ask here aswell to see if anyone has been able to solve this problem.
I've had my HTC Surround for about a month now and this morning when I went to use it I noticed I couldn't read my emails, it said something like "Oops we were not able to retrieve your email." I thought no problem I'll just restart my phone. I turned it off, and turned it back on. Ever since then the phone has been stuck on the white HTC start screen. I've pulled the battery four times and tried restarting it. I've restarted it holding the volume up and down buttons and I get a bootloader screen (no option to hard reset). I can plug it into my computer on the bootloader screen and the computer recognizes the device as an HTC SD card. (This is nice to know seeing as I can, if I ever get the phone working again, load files on the phone's SD card that Zune won't let me) however this is bad because Zune will not recognize the phone.
Sooo, anyone else had this problem and been able to fix it themselves? I don't want to have to send it to HTC because I have no warranty. I bought the phone used. Any thoughts would be appreciated!
And this is running 7004, I have no unlocked the phone or tampered with it in any way. (yet)
Have you looked in the development forum for your stock ROM and tried flashing it from the bootloader?
I couldn't find a rom to flash. Maybe I will just use this as an opportunity to switch to Sprint and buy an Arrive. That way I can be done with ATT's crappy service.
I'm on my third surround now, with both previous ones dead with the exact same situation you have described. I called ATT, had them replace them on warranty for free. I'm waiting for this third one to die so I can get a different model
P.S. I tried flashing the stock ROM, hard resetting, and everything else trying to get both phones back to life but I ended up just having to warranty them. Call up ATT and have them send you a new one.
Thanks, I was able to do a warranty claim. Technically I wasn't allowed to because I bought the phone outright (used) on craigslist. But since the person at ATT was lazy and didn't check when I went in the sent me to my local device support center and I was able to walk out with a new phone in 5 minutes.
Hope this doesn't keep occurring though. If they were to ever check how the phone was purchased I'd be screwed.
doejohn531 said:
Thanks, I was able to do a warranty claim. Technically I wasn't allowed to because I bought the phone outright (used) on craigslist. But since the person at ATT was lazy and didn't check when I went in the sent me to my local device support center and I was able to walk out with a new phone in 5 minutes.
Hope this doesn't keep occurring though. If they were to ever check how the phone was purchased I'd be screwed.
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Click to collapse
I had the same problem with my Surround a few months ago. Then I had another one that kept losing the data off the device. I'm on my third one now and it has been holding up for three months.
I also noticed in the store that all the display models of the phone were having the exact same issue.
I think they changed something up, as this new one seems to be hanging in there much better than the last two.
hi
i am new , post post post
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Could be your phone mate. I've had this phone maybe about three months and haven't experienced those issues. Just might be a lemon you have. Where did you purchase the phone?
Sent from my Inspire 4G using XDA Premium App
I bought the phone at an authorized AT&T retailer store. The kind you find in common shopping strips.
Try to see if they will give you a replacement
Sent from my Inspire 4G using XDA Premium App
GTIVRon said:
Hey guys.. So I've had my inspire for about 2 or 3 months now, and this thing is driving me apeshhh. Here is why...
For a few weeks now, the phone would randomly restart in the middle of doing something, always random. Sometimes while writing a msg in the stock facebook app. Sometimes when browsing market, sometimes when browsing using the web browser. Today I wanted to download Astro to see if the music I put on the phone went to external or internal SD. As soon as the download finished, the phone restarted. After it booted back up I looked through apps, and it never installed. I went back to market and searched it, pulled it up, and it shows installing.... let it sit for 5 minutes... nothing. Restarted, same thing. Pulled the battery... same thing... I can't cancel it, or try again. It will now no longer install anything else.
I figured maybe it needs to download something that it just doesn't have the network speed to use, and trying turning on wifi. IT WONT EVEN TURN ON. Under the settings menu to turn it on, it says error. When i tap on it, the error msg just goes off then comes back right away.
Anybody else experience this? I really wish SOMEBODY would come out with a decent f**king phone on the AT&T network.... I guess I can now add HTC to the list of people that can't build a decent phone. Just below Samsung... (What a POS line of phones they have released).
Anyway, phone is stock, not rooted, nothing turned off, completely stock.
How does the warrenty work now? I bought the phone outright, cash, $500... for this....
Thanks for any help.
Click to expand...
Click to collapse
Back up your stuff and factory reset. If that doesn't work then either Root it and try a different ROM or get a replacement phone.
You might want to look at the thread in here about random shutdowns. It looks like the batteries on these phones can be the culprit. My phone randomly shutdown, sometimes restarted. I thought it was a ROM I had loaded at first. The problem got progressively worse no matter what ROM I used. It would do it maybe once a day & then within less than 3 weeks I have to keep it plugged in all the time. It happened when I opened a power-intensive app like navigation or a game. The battery is covered under warranty.
This issue seems to be rather uncommon, but it does exist.
Nothing compared to what Captivate owners went through.
Lemons do happen, but as suggested, I'd try another battery first. If that doesn't solve the problem, there shouldn't be any issue with getting a warranty replacement.
And that warranty replacement will, with near certainty, be a good one. Again, unlike the Captivate.
I've had mine for about 3 months with none of these issues. HTC phones for me have been great. Even their customer service and support if their products. And I have had Samsung,motorolla, and LG none at the same level of build quality. If you continue having problems get in touch with the HTC support they will help if not let u know if you can get a replacement.
Sent from my Inspire 4g running ClearDroid 1.1.2
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
At&t is usually good about replacing defective phones and will be faster than dealing with htc. You obviously have experience with at&t warranty having owned a captivate.
GTIVRon said:
I am a former captivate owner. That phone was so bad that it destroyed it's own internal memory. Every app continously force close, every process, upon startup one day. Restored a backup, got nothing, reflashed, got nothing, mounted it and formated it then ran a memory checking utility on my computer with it, and it showed like 46% of the sectors being bad, after then 2nd test somewhere in the high 50s. I promtly punched in the screen and folded the phone in half, and tore it into 2 pieces... So i think that may be why I'm relatively patient with this phone.. (that was also my 3rd captivate replacement). (Debating using a picture of the phone as-is in a DIY to fixing captivates and post it in that forum... get all your frustration out and buy a new phone.. ha ha.)
I will call HTC and see talk to a rep, maybe they know more about the problem and will be able to determine whether the phone or the battery is at fault.
Also, factory reset did not fix the wifi problem. Instead of immediately going back to error under it's status, and spent about 10 seconds trying to connect, then came up with error. This leads me to believe it's hardware related.
I will most likely push for a replacement phone then. I do have a concern with that though... My phone has never gotten wet, and only has a small indication of falling out of my pocket while sitting in a stadium chair (maybe a 12 inch drop onto concrete). Will this void my warrenty? The scar left behind is hardly noticeable, but if they looked for it, it will be seen. Another thing is, when I pull my battery cover off, there are 2 screws along the side, one is covered by a sticker that reads VOID, black sticker with white text. Is that some kind of indicator of water damage? I'm more familiar with white stickers turning red or pink from water damage... and as said, this phones never been wet.
Thanks again for the help.
Click to expand...
Click to collapse
Those stickers are intact right? As long as their intact and not "punched in," which would indicate a screwdriver has penetrated in order to get the phone open, you should be good, as far as that's concerned.
Uhh well bad luck for you... I dont think this is a common problem...
Im guessing the iphone is on top of your list xD
Sent from my Inspire 4G using XDA Premium App
Okey guys, im really confused.
A while ago I bought a batch of 11 samsung phones on an auction. Those were models Galaxy J3 and J5.
Next day i discovered that 4 of them had FRP lock. Action company said it was my own risk. Samsung said, you can walk into one of our service centers with proof of purchase, but it will cost you money. Since the phones were bought at about 30 euro's each, and the unlocking probably costs way more than that, it was no option.
So I tried to fix it myself. But it didn't work. I ended up with a couple of viruses on my computer, for trying to download tools from shady links.
So this morning I went to have another go at it. Again no luck. Booted into recovery, wiped everything (got the error messages) and then i was sick of it and literally threw the phone away.
Then this evening, I found this video on youtube and thought, maybe this wil also work on my phone.
https://frpbypass.net/unlock-frp-samsung-j3-pro-android-9-pie-sm-j330-frp-bypass-free/
So i inserted my sim with pin, took it back out and then i accidently pressed the powerbutton, so i could not even try to get into settings.
But then, when i turned the screen back on, i could through the normal installation, without entering the previous gmail account.
Im glad that i now have a fully funtioning phone, but just... HOW?
I'd like to hear if anyone knows something.