Galaxy S6 with a broken screen, used dr fone, now it's possibly bricked, what to do? - Galaxy S6 Q&A, Help & Troubleshooting

Hi,
I've recently broken my S6 by accidentally smashing the screen - it completely died as a result, the screen went black with a single green line on it at first, which then procceeded to disappear as well. I figured that I wouldn't bother repairing it since it isn't much cheaper to replace the screen than to buy a new one. But now I kinda want to do that since I can get a used screen for cheap. The problem is, before I knew that I had attempted to recover my data from the phone and succeded. The phone doesn't have root which makes things harder, but I did a little research on the subject and used a program called dr fone to do that, but since it asks you to pay up in order to actually pull your data from the phone (it only shows you your photos/calls etc., doesn't let you transfer it without paying) I thought to myself **** that and tried to cheat a little. Well basically the program asks you to put your phone in download mode I believe (it tells you to hold down home+power+volume down) and then uploads something to it that lets you use adb freely - although it doesn't really tell you that, so while it was uploading the thing I found adb in the program folder and entered the pull command to transfer the data onto my PC. While I was doing that dr fone was "uploading" something to my phone and got stuck at 90%. I honestly had no idea what I was doing but I succeeded in getting my data and didn't think twice about what I should do next so I unplugged the phone with the program still being stuck on 90% progress.
Now the phone doesn't seem to react to anything I do, it doesn't turn on, the LED doesn't flash (it did before) and I have no idea if it's able to enter recovery because the screen is dead and holding down any combination of buttons doesn't seem to work unless I'm doing something wrong.
What I would like to know is whether I ****ed up something badly without replacing the screen because I don't want to purchase one for a phone that will possibly refuse to work anyway. Is there any way to figure that out?

Related

G1 won't boot

Hi all... and sorry for my bad English ;-)
I've got an HTC G1. When I try to start it, nothing happens. Only the backlight turns on ... What can I do?
do you have a rooted g1 with recovery and engineering SPL?
No, it isn't rooted...
Is it brand new? I think you should be able to exchange it, if you got it from a store that is; unless you got it from online then you will have to contact the website and see where that goes.
No, it isn't brand new. Someone gave it to me... So i can't exchange it.
Try to boot it thru camera+power holding. Wont help you if success but at least will tell you where the problem.
if he can go to recover mode screen wont remain completely black as far as i know. Because splashscreen appear before recover (or other) mode starts. I might be wrong of course.
If I try to go into the recovery mode thru camera + power button, nothing happens. Only the backlight turns on (black screen with backlight & keyboard backlight...)
Follow first 6 steps in this form...
http://forum.xda-developers.com/showthread.php?t=442480
tihs should boot your G1.... then if you want go on ahead with other rooting steps to root your g1..
I tried the first 6 steps, but it won't work. I think I can't entry bootloader mode. On step #4 (...)You should see a gray/white screen with instructions(...)
nothing happens on my Phone. :S
Isn't it possible, to flash the bootloader/firmware over USB or something like that?
*push* no solution?
are you sure the phone does not boot? Does it rumble when you first turn it on?
I have a similar problemb, but my phone will completely boot and work, but the lcd does not work it stays black. i can move apps around (they rumble when you pick one up), and i can recieve calls.
I was able to get it to occasionally boot with the lcd working by rebooting the phone with call+menu+power. It worked long enough to reflash the rom to rc29, and boot into it. Then it died shortly after.
mine is going to htc.
Yes, it does rumble when I turn it on, but I think it doesn't boot. So I can't "move apps around" or "recieve calls"
And I can't use the warranty, because I'm swiss.
another way to tell if it actually boots is plug it into a pc after giviing it enough time to boot, and listen for the usb connection notification sound your phone should make.
just trying to help you narrow it down. When i am contacted by HTC i will be sure to try and get as much info from then as possible. hopefully ill get something that might help you.
Since you wont have to worry about voiding your warranty, I also suggest snagging the factory service manual and make sure all the flex cables/connectors pertaining to the lcd are properly connected. This, of course, is under the idea that you have the same problem as me.
good luck
When I plug the phone over usb into a PC, the pc find it as "HTC Android Phone USB Device".
Hmm I don't think, that the LCD is broken, because the backlight turns on... If the lcd is broken, the backlight won't turn on, right?
the backlight on mine would also stay on. then again my lcd worked intermittenly at first and proceded to work less and less, but the backlight would remain on. However, I think your problem differs from what I encountered.
The fact that your pc recognizes the phone means the usb controller is working, but thats about it... I am just trying to find out for sure if you phone boots or not. That will help narrow down the problem for sure.
Have you tried calling it from another number?
It also never hurts to take a peek at the factory service manual... if you havent already
thank you. hmm... I think I can't recieve phonecalls.. but I'm not sure. (I tried it, but yeah i don't know. xD it doesn't rumble or something like that...) Is it possible to have "remote" on the phone? So I can use it over the PC?
They have shipped my phone back. Apparently the screen dying was a side effect of the keyboard going bad...The keypad did not give me any problems though. I was told they replaced the keypad FPC (part no: 73H20137-41M, pg#102 in the service manual). They replaced nothing else.
Unforutnately they did not have any more info to give me. In your case, i would suggest opening it up and checking all the flex cable connections to ensure they are properly and fully attached. of course this check is not really for the faint of heart technically speaking, but it shouldnt be too bad with the service manual as a disassembly/assembly guide.
are there any tutorials how to open the g1? =)
http://www.youtube.com/watch?v=27inpgouXII (part I)
http://www.youtube.com/watch?v=HIg_3EgrgGY (part II)

Fighting a lost cause?

I've got a rooted (Super SU, but the original root manager was Superuser) LG C800 that I was having problems with. To be specific, I installed some apps on to the system. Some of these apps would be Titanium Backup for root, Avast Mobile Security, ROM Tool Box Lite, Super SU, and a quite a few others. From day one they seem to be kicked right back to my S.D. card, but not all at the same time, and some would stay on the system. I read where I should move the apps back to my S.D. card and try to re-install them on the system minus the data. When I did, the phone went nuts. Now it stays in a restart mode but never fully boots up. Can I salvage it, and if so, please tell me how?! I have tried the hard reset/recovery boot where you hold down the power button, volume, and a few other keys, but it did not work. I'm a broke college student and can't really afford to buy a new phone. I used this one for everything including tethering it to get my assignments done at home and turned in on time. Please help! I'm open to suggestions....... My phone will be completely off. When I plug it into my computer, via U.S.B., it automatically turns it on whether I want it to be on or not. Then it starts off in "reboot recovery" mode, will boot all the way to the point to where the home screen would normally turn on, but then it starts in that "boot loop" all over again but never fully boots up before going back to the beginning of that "boot loop" yet again. I can't even get it to register on my laptop as being plugged in. The reason I took the apps I placed on the system off was because sometimes when I'd re-boot the system the apps would be on the system and sometimes back on my S.D. card without my involvement of any kind other than rebooting my phone. Is completing a Nandroid recovery or re-installation of my ROM even possible with my computer no longer recognizing it as even being plugged in? From what I can tell it won't be. Am I fighting a lost cause or is it salvageable?
Rooted myTouch Q 4G, a.k.a. LG C800
I believe it has a 2.3.4 GRJ22-perf, and then something like 2.6.35.7? I can't remember off the top of my head, and I can't pull it up on my phone anymore or else I'd double check.
Have you tried booting into recovery?
(More about my phone from the original post) Honestly.........I'm not what you may consider technologically inclined. I have however done about as much research online concerning this matter as any one person can do. I've looked it up on all major sites, and many smaller ones too, that post remedies for phone, or "human" if you'd rather, malfunctions. They all talk about still being able to reach a home screen or doing the whole holding the power and volume decrease buttons until I "reboot recovery" screen appears (if that's what you're referring to as doing a recovery reboot as). Don't forget the one where you hold hold the power and volume decrease buttons along with the "A" and "F" keys as well. I even tried one from here where you're supposed to push the genius button after the Android figure leaves the screen. My phone won't allow me to do either. Basically if it's online, I myself, or this girl that's been staying with me, have tried it without any results. On the initial boot the Android figure and the box with the arrow coming out of it show up and it boots until just about the point that it use to switch over to the home screen and it will start the whole "boot loop" over again. The thing is though that the Android figure and box aren't there any other time after the first boot, and with every boot loop it makes after that, the time is reduced from the beginning of the loop to the end when it starts all over again. The phone won't shut off unless I remove the battery and even though my laptop no longer recognizes the device, when I plug my phone into it or another power source and it's off, it automatically turns itself on and begins that boot loop all over again. there is one thing I have yet to try. I read on one site where I could download a custom ROM on my S.D. and then try reboot it, but it never makes it to the point in which the files on my S.D. card are ran, much less scanned. I am still 100% open to any and all suggestions in the diagnosis of this issue. I may record and place a video on one of the more popular "tube" sites to better show or further explain what's happening and then come back on here to post the link?! Feel free to reply back if it's possible you can help before I'm able to complete that later this evening. And thanks for any and all help in advance to everyone.

Replaced screen, not booting

Hey guys,
just replaced my screen by myself and it isn't working. It boots and the screen lights up for a few seconds but thats it. So it seems like I ****ed up somewhere. :/
Now I've got some questions for you guys.
1. What could cause this error? Since it's already not working I don't mind taking it apart some more and trying to fix it.
2. Do you think if I send it to the support from OnePlus they will take a look at it?
3. The whole reason I did this was to get my data back. Is there any way to access the data on the phone without the touchscreen? I encrypted it using CynogenMod. USB-Debugging is enabled.
Thank you so much guys, I'd really appreciate some help. This **** is really tearing me down since it was a lot of work.
I did this on my own phone but Idk about OPO. If you use the power+voldown method to boot into recovery (yes ik nothing on screen) then connect a usb and see what happens
If you power it on, wait 5 mins then call it and if the phone rings you should be able to rule out the display and speakers and storage, obvs if the display is still not on at this point it is probably the display.
you can also adb from recovery and or fastboot so you should be able to see it in there if it is still working (make sure you change the phone for a decent amount of hours before you do any of these) If the display is dead its likely its been on for the last day and dead
Sorry for the late answer, really appreciate your help!
So if I connect the phone to the PC (tried it in recovery and in normal mode) windows detects the phone under "Devices" but sadly if I type in "adb devices" in cmd it doesn't detect the device.
But still, windows is detecting the phone so it seems to still function. I booted into recovery and I could use the touscreen and the lower buttons. I couldn't see anything but it was vibrating whenever I was using the touscreen. So it seems like only the display part is broken.
Can't call the phone since it's fully encrypted so I need to type in a password before booting anything (recovery, normal mode, ...)
I'll try to contact the vendor of the display and see what he has to say.
If anyone got any more tips I'd appreciate them. I'm a pretty big noob so I even appreciate "common sense" tips.
I know this may be a "common sense" thing to say, but double check your connections. Sometimes the connectors aren't made properly and a pin could be covered so you can try connecting and disconnecting several times to see if it clears up.
Since the touch screen was registering and vibrating, then it could be the backlight that's broken. Try holding a flashlight at an angle and see if you can make out anything on screen. If it's the backlight, then you can probably back up your data in case your phone does end up breaking.
reconnected everything multiple times and also tried the flashlight trick. sadly with both no luck
but something good:
adb recognizes my phone in "recovery"
bad news: no commands work, most likely because the phone is encrypted. if I enter a command nothing happens, it looks like its loading forever.
any ideas?
Hey!
I also had the same problem after I replaced OPO's screen about one year ago. The replacement screen was from ebay.
I could see the Cyanogen logo but after a few seconds the screen became black. Booting into recovery mode worked well.
On the video also ROM boots well but the screen stays black.
https://www.youtube.com/watch?v=VcWDCJIkPKQ
Eventually, the screen was defective and I returned it and bought new one.

Galaxy S7 Frozen, stuck in Recovery Mode. Strange Android warning screens?

Hey everyone, I'll start by saying I'm new to these forums, so go easy...
I've had an S7 (Verizon SM-G930V) for probably 3 years, recently it randomly glitched/locked up (screen had strange color bars through what I was looking at) phone restarted and then was stuck in a boot loop. It's never been wet or dropped hard and is in really good shape. I shut it off and attempted to re-start with the same results... Got a new S20+ so I at least have a device, but I'm determined to get the lost month on the old S7 back since I had a backup from early Feb.
I tried a new battery since that was mentioned, didn't change anything, however in messing with trying to get the phone to boot have discovered a few strange message screens and behavior...
1. Phone will eventually stop responding to key presses, have to pull battery connector, wait, then it will re-boot, but every time the blue 'Recovery Mode...' is displayed. If I touch nothing, it will boot and start 'installing updates' but eventually lock and restart. At one point it made it as far as the Verizon screen, then died.
2. I can get the phone to to into the recovery menu and it will respond to commands. I've tried restart normally, boot to safe mode, and shut down phone normally, all of which result in the same restart and recovery mode message and then the lock during the update.
3. I have successfully made it to the download mode screen a few times, but don't have the knowledge of what needs to be done there and which files I would need to upload to it to make that work. (phone was totally stock rom) It had recently updated to the latest version available from Verizon which I think was 8.0?
4. Now I have found a new error screen which I have not seen before... The little Android guy has X's in his eyes and a large yellow sign with ! in it says 'No Command' and then the phone restarts? It also during that finally responded to being plugged in via USB charging, however normally it shows no signs of charging other than being warm and actually charging the battery (verified with a meter)
5. When the phone is on, it gets warm quite quickly (it's still split open and the tin covers are warm, but not hot)
Hopefully someone can help out. I wouldn't say there's anything too critical on there, but there are some pics I'd really like to have back :crying:
Thanks everyone!
bigblkyj said:
Hey everyone, I'll start by saying I'm new to these forums, so go easy...
I've had an S7 (Verizon SM-G930V) for probably 3 years, recently it randomly glitched/locked up (screen had strange color bars through what I was looking at) phone restarted and then was stuck in a boot loop. It's never been wet or dropped hard and is in really good shape. I shut it off and attempted to re-start with the same results... Got a new S20+ so I at least have a device, but I'm determined to get the lost month on the old S7 back since I had a backup from early Feb.
I tried a new battery since that was mentioned, didn't change anything, however in messing with trying to get the phone to boot have discovered a few strange message screens and behavior...
1. Phone will eventually stop responding to key presses, have to pull battery connector, wait, then it will re-boot, but every time the blue 'Recovery Mode...' is displayed. If I touch nothing, it will boot and start 'installing updates' but eventually lock and restart. At one point it made it as far as the Verizon screen, then died.
2. I can get the phone to to into the recovery menu and it will respond to commands. I've tried restart normally, boot to safe mode, and shut down phone normally, all of which result in the same restart and recovery mode message and then the lock during the update.
3. I have successfully made it to the download mode screen a few times, but don't have the knowledge of what needs to be done there and which files I would need to upload to it to make that work. (phone was totally stock rom) It had recently updated to the latest version available from Verizon which I think was 8.0?
4. Now I have found a new error screen which I have not seen before... The little Android guy has X's in his eyes and a large yellow sign with ! in it says 'No Command' and then the phone restarts? It also during that finally responded to being plugged in via USB charging, however normally it shows no signs of charging other than being warm and actually charging the battery (verified with a meter)
5. When the phone is on, it gets warm quite quickly (it's still split open and the tin covers are warm, but not hot)
Hopefully someone can help out. I wouldn't say there's anything too critical on there, but there are some pics I'd really like to have back :crying:
Thanks everyone!
Click to expand...
Click to collapse
If what you've described is correct, all of the solutions involve flashing the stock firmware which will of course wipe the device.
Were your photos not stored in a folder on the SD card?
There is a chance you can recover the device using Samsung Kies with the emergency recover option but if you've encountered the "no command" screen it's not looking good.
Unfortunately I did have an SD card installed, but I normally kept my camera pics on the phone's memory, since I have had an SD card fail as well and lost everything on there.
So this took an unexpected turn yesterday pretty much right after posting this... I've been messing with the phone, unplugging the battery each time, and have managed to get into different menus which kept making me think that something still had to be working if I could do that. Well, after leaving the No Command message on the screen it magically booted into the Recovery menu with (finally) the option to wipe the cache partition, which I did and rebooted normally. Believe it or not, it booted normally and into the OS like nothing ever happened?!
I instantly plugged it into my PC and ran Smart Switch which started taking a backup! About 25% though the device restarted again and was really warm to the touch on the RF covers inside. Bummer...
So I figured heat was now the issue for some reason... I waited for it to cool and then reinstalled the SD card and figured, if I could get it to boot long enough, the SD card is a quicker transfer and I'd just use ES File Explorer to try and do a photo dump to the SD card and see how far it would get. It actually made it all the way through and gave me enough time to grab some other stuff before getting hot and restarting again.
I believe the overheating is being caused by my opening of the device though... Currently I have the antennas removed and the speaker so that I'm able to quickly access the battery connector (which BTW seems to be the trick here to this working) But inadvertently, without the larger wireless charging coil in place, it relieved the pressure on the motherboard and broke the thermal paste connection between the chipset and the copper heatsink (I didn't tear it down further to check, but I can hear the 'sticking and peeling' when you press down on it).
I think what I'm going to do is apply pressure with a chip clip or something similar (non conductive) and see if I can grab a backup again before it restarts. After the cache wipe the phone seems to understand that it's plugged in and charging now which is a new thing as well...
Sorry for the long winded posts, but if this at all helps even one person with the same situation as I have, maybe that'll be worth getting lost in here

Question Z flip 3 bootloop

The problem I have is with the galaxy z flip 3, it worked just fine inthe morning but after it ran outta juice and I charged it to a certain percentage, it stopped working properly, and got into an infinite boot loop, I tried forcing it to restart by long pressing volume down+power , but it didn't work, then I tried opening the recovery by long pressing on volume up+power and yet it also didn't work (I think that maybe it's because it was trying to boot at the time), so have you guys any solutions , please do help me cuz this phone really is important and with all honestly, isn't even mine XD, I'll be waiting for an answer
Your failsafe options are contact Samsung or do a factory reset (and then potentially contact Samsung).
If you can't boot it to anything, the only real option you have is to flash firmware, which likely won't help without wiping.
Unfortunately, not booting doesn't have a whole lot of options that don't wipe data without being rooted. Even then, you'd need recovery.
I see, then I may consider giving it to samsung, as long as they won't reset it, cuz the only reason why the phone is so important is because of the data, altough, isn't there any other way to acess recovery? Cuz I had this problem with the s10 before and I fixed it somehow (a certain Bixby key combination), but this time it seems there isn't any hidden combination.
Samsung is going to reset it. It's a required first step for them to do any work on it, even if the work has nothing to do with the software. What may help find a way to recover the data is starting with how it got to this point. Did you install anything new, change any important settings, or anything else that could have been a part of the issue? If not and it is an unexplained hardware failure, the data is likely gone already.
If it's something you might have installed or changed, it's possible that putting the phone in safe mode and undoing it may solve the issue and let you boot normally.
Booting into Safe Mode:
Make sure the device is powered off (charging is ok, as long as it is not currently trying to boot)
Hold the side key to power on and continue holding until "SAMSUNG" appears and the device vibrates
Immediately release the side key and begin holding volume down until boot completes
If the device has booted into safe mode, you will see a translucent "Safe Mode" in the bottom left
twistedumbrella said:
Samsung is going to reset it. It's a required first step for them to do any work on it, even if the work has nothing to do with the software. What may help find a way to recover the data is starting with how it got to this point. Did you install anything new, change any important settings, or anything else that could have been a part of the issue? If not and it is an unexplained hardware failure, the data is likely gone already.
If it's something you might have installed or changed, it's possible that putting the phone in safe mode and undoing it may solve the issue and let you boot normally.
Booting into Safe Mode:
Make sure the device is powered off (charging is ok, as long as it is not currently trying to boot)
Hold the side key to power on and continue holding until "SAMSUNG" appears and the device vibrates
Immediately release the side key and begin holding volume down until boot completes
If the device has booted into safe mode, you will see a translucent "Safe Mode" in the bottom left
Click to expand...
Click to collapse
Well I just asked the original owner (my mother), and apparently she doesn't remember downloading anything new into it, and it just went crazy by itself, also something else I wanna note, I tried charging it and it booted into recovery all by itself, I taught it was weird but Still went and wiped the cache and then when I tried restarting it it suddenly ran out of juice once again, also, it's second display shows some weird curruption/bug or glitch-like lines. So based off of this, can you really find the origin of this problem and if there is really any hope of saving it's data XD. Thank you btw, and once again, I'll be waiting for an answer
There are hundreds of reasons it could do that, including a faulty board. Thanks to the removal of physical sdcard support, you'd need to get it to boot into something with at least adb support to pull anything off it. Stock recovery doesn't provide any ways to perform a decent backup, but it sounds like the only option that wouldn't wipe the device didn't work.
I see, alright, thanks a lot, I'll consider resetting it
It may be worth trying to flash firmware first. Go into it knowing it may reset the device or leave you needing to reset it, but it doesn't hurt to try if you run out of safer options.
Same here, same symptoms, happened in front of my wife's and eyes face. We are fairly techy and understand our way around our devices. We also noticed the device crashed then would make it all the way to the home screen launcher and before catching signal the crash would cause a restart at that point I went in and did a cash swipe rebooted right back into recovery by itself then I unplugged the cable and it was acting as if it has a dead battery but when the cable was last plugged in during a couple of crash and then restarts all the way to the home screen I know the battery was at 70 something percent. My next step is going to probably be flashed the current firmware that just released on top of it as a dirty flash and see if I can get it to boot. If not then I'm going to do a hard reset and see if that works. When plugged in it automatically starts exhibiting symptoms as if the buttons are stuck. The devices in the OtterBox and it's fairly brand new I would say mint. Not dirty or any smudges either. all I'm saying is I'm one of those type of technicians that say yeah right when people say it just happened I don't know where but this actually happened I don't know when I was able to witness it. I'll come back and let you guys know what works and what doesn't. (By the way excuse my grammar I was voice typing while driving )
ariveraiv said:
Same here, same symptoms, happened in front of my wife's and eyes face. We are fairly techy and understand our way around our devices. We also noticed the device crashed then would make it all the way to the home screen launcher and before catching signal the crash would cause a restart at that point I went in and did a cash swipe rebooted right back into recovery by itself then I unplugged the cable and it was acting as if it has a dead battery but when the cable was last plugged in during a couple of crash and then restarts all the way to the home screen I know the battery was at 70 something percent. My next step is going to probably be flashed the current firmware that just released on top of it as a dirty flash and see if I can get it to boot. If not then I'm going to do a hard reset and see if that works. When plugged in it automatically starts exhibiting symptoms as if the buttons are stuck. The devices in the OtterBox and it's fairly brand new I would say mint. Not dirty or any smudges either. all I'm saying is I'm one of those type of technicians that say yeah right when people say it just happened I don't know where but this actually happened I don't know when I was able to witness it. I'll come back and let you guys know what works and what doesn't. (By the way excuse my grammar I was voice typing while driving )
Click to expand...
Click to collapse
Hello everyone just a quick update. Once I got home I plugged the device into a Samsung fast charger and Samsung OEM USB type-c cable and realize the device booted all the way to the home screen but register the same battery level as I mentioned above. Device was working as if nothing happened to it. So I updated all the apps on the Galaxy store then updated all the apps left over from the Google Play store, I then proceeded to check for a firmware update because I know the April update just released and installed the update with no issues. Updated the apps that needed to be updated again somehow there's always something and unplug the device from the power cable. Everything was working if no issues about half hour later the device cuts off and does not want to power on. FYI I already had my wife contact T-Mobile and get a warranty replacement we only paid $5.00 so my thoughts and conclusion on what's going on something happened to the battery or it's defective. Btw we only use Samsung OEM cables and equipment at home and in the car while connected through Android auto. it's only working while being plugged in it's not charging all the way even though it's registering it's charge level while the device is on.

Categories

Resources