Database Info

[Q] Videos not playing anymore from gallery (solved)

Hello!
Weird problem occured today. Any of the videos I have on gallery wont play anymore. When I click the preview image from the video screen just darkens a little bit and then nothing happens?!! When I touch the screen the second time it lightens up again?!
It used to work before. Couple days ago I watched few videos throught gallery which I recorded with HTC desire. When I pressed the preview image a pop up window showed up which asked which player I want to use, either the stock player or MX video player that I also have installed. And it worked just fine no matter which one I used.
Now there is no pop up anymore, it just darkens. And yes Iam trying to watch the same videos which worked before. Even if I record a video with the TF's own camera it wont play it when I try to open it up either from gallery or from file manager.
If I open the MX video player and launch the video throught there it works, but why it doesnt launch it from anywhere else?
Any help is appreciated!
Edit: Stock 3.2 android, so its not rooted.

Forgive me if this is a dumb question...have you tried to restart it? When mine does that I end up having to restart to get things working again. If you have tried that then Im not sure...

klept0 said:
Forgive me if this is a dumb question...have you tried to restart it? When mine does that I end up having to restart to get things working again. If you have tried that then Im not sure...
Click to expand...
Click to collapse
Yes I have restarted it.
Man this is getting even more weird. I received email about your reply and when I tryed to press the link from Gmail app which would direct me to this thread screen just darkened again just like with the video. No pop up asking which browser I want to use, it just darkens and lights up when I press the screen again?!?

One other option is this...try rotating the screen and see if the menu pops up for you.
If you have installed any 3rd party browsers, try uninstalling them and see if this resolves your issue. Let me know so I can keep looking for ya if not!

klept0 said:
One other option is this...try rotating the screen and see if the menu pops up for you.
If you have installed any 3rd party browsers, try uninstalling them and see if this resolves your issue. Let me know so I can keep looking for ya if not!
Click to expand...
Click to collapse
Heh, I think I got it solved now. I unmounted TF from the dock in order to try that screen rotation and decided to see if the email thing works. And it did, so does the videos now! I hooked up it on the dock again and everything seems to be working again.
I didnt even rotate the screen, seems like just unmounting and mounting it on the dock did the trick. Thanks.

No prob man, I noticed when I searched google it was a problem in general with the 3.2 update on a few devices. Glad you got it fixed!

Recorded video and YouTube playback errors

Noticed today that when I record a video on my Honor 8 I can not play it back. It's just a black screen with audio. Also, the YouTube app just "loads" - good 4G LTE signal or over WiFi. Might be separate issues. Cleared the cache and uninstalled the YouTube updates.
Anyone else seeing this or know of a fix?

eth3rton said:
Noticed today that when I record a video on my Honor 8 I can not play it back. It's just a black screen with audio. Also, the YouTube app just "loads" - good 4G LTE signal or over WiFi. Might be separate issues. Cleared the cache and uninstalled the YouTube updates.
Anyone else seeing this or know of a fix?
Click to expand...
Click to collapse
if you have installed magisk uninstall and it should work i had the same issue and it went away as soon as i uninstalled magisk with the provided zip on the thread after 21 day and couple of hours of troubleshooting

I don't have that installed.

eth3rton said:
I don't have that installed.
Click to expand...
Click to collapse
But you might have another app that messes with the video driver.
Unless anyone pinpoints the exact cause I suggest you backup with Huawei Backup to SD or PC, factory reset, setup Google account and nothing more. THEN test to see if it behaves the same.
If it does, then you might have a malfunctioning unit.
If it doesn´t then it´s either an app or a file messing with your ROM. Try to restore your backup one-by-one app until you see the problem appearing so that you can identify the app.

eth3rton said:
I don't have that installed.
Click to expand...
Click to collapse
How about xposed?

Hi There, we recommend you back up the device and perform a "master reset" to see if that fixes the issue. To perform a master reset, you will go into your menu and click settings, then go to Back Up & Reset. Follow the prompts on the screen to back up and factory reset, then continue by following the steps to restart and activate the device (note: you will need to have your Google email/password present at startup).
If you still can't get playback on your videos to work properly, you should call in to our knowledgeable Honor customer service center at +1-844-524-6667 and they can further diagnose the situation you are having with video recording and playback. Thanks for your question! (NS)

Video playback seems to be a general weakness on the phone. I have experienced occasional glitches as well as battery drainage. It could be that the hardware (imaging processor) is weak.

Do a factory reset and see if it works

I'd actually like to raise awareness about this issue, my device works great other than this video issue arising and is progressively getting more annoying every time it happens.
There was this previous thread where, someone else had this problem and someone said that it was a "Known Bug", but I'm not sure where the source for that information is. Thread HERE.
I've done two factory resets since I got the phone in hopes that the problem clears up but it still happens from time to time, and the only way to fix it is to reboot the phone.
A summary of the issue is this:
- Youtube videos only load, but don't play. If you have youtube red, the video plays once you leave the app and audio only plays in the background, and when you return to the youtube app the video continues to play, audio only, with a black screen.
- Playing recorded videos from the video app, or any video app for that matter (Built in Video app, MX Player), videos only show a black screen, and plays audio only.
- Playing videos in Chrome, or anything that uses the android WebView (Such as Reddit while looking at GfyCat''s), doesn't load or shows a black screen
- The only way to get it all working again is to Reboot the device. However, in some rare cases, it magically starts working again.
I did speak to a live support agent on the honor website (David B) about the problem about a week ago in order to try to raise awareness of this issue, in hopes that someone takes notice and finds a workaround or fix for the problem.
I know for a fact that this issue isn't caused by Root, Xposed or anything related to unlocking the bootloader as the issue happened with a fresh restore, and an unmodified device a few days into owning my honor 8.
In conclusion, we need to see and know how many total are having this problem, and how many people haven't had this issue at all, just to ensure that those having the problem (Like me) don't have a defective unit. If only a small percentage of us are experiencing this issue then there is a possibility that those who have this issue like me have a defective device and would need to take action quickly to somehow obtain a new device.
P.S: I've been trying to figure out what triggers this issue to happen and what 'Magically' fixes it while the device is on, without rebooting, ever since I got my device. I'll report back if I ever come across something significant
Update Sept22: I can confirm that there is some issue happening with the hardware decoder as in MX Player video doesn't play when HW Decode is selected but works when SW Decode is selected. Still trying to figure out how to get it working again from its broken state without having to reboot the phone

It seems that there is a software issue which makes the phone unable to use HW decoders correctly

its a reported problem with honor 8, many users are facing the same issue, hope honor fixes it soon with a software patch.

It released an update for both US and EU model, now it's time to wait and see

minigreen said:
Do a factory reset and see if it works
Click to expand...
Click to collapse
factory reset would solve the issue for a day or two, as it would reappear again

minigreen said:
Do a factory reset and see if it works
Click to expand...
Click to collapse
Members reported that even a factory reset wouldn't solve it

When streaming a video my fault is. It plays a bit the video pauses but audio continues as normal. This can be fixed by rewinding or fastforwarding a little but same happens again ever so often 3 times per half hour playback

raazaonex said:
When streaming a video my fault is. It plays a bit the video pauses but audio continues as normal. This can be fixed by rewinding or fastforwarding a little but same happens again ever so often 3 times per half hour playback
Click to expand...
Click to collapse
wait for the update, maybe it will be fixed

raazaonex said:
When streaming a video my fault is. It plays a bit the video pauses but audio continues as normal. This can be fixed by rewinding or fastforwarding a little but same happens again ever so often 3 times per half hour playback
Click to expand...
Click to collapse
You may receive an update, but I don't know if it fixes the issue

raazaonex said:
When streaming a video my fault is. It plays a bit the video pauses but audio continues as normal. This can be fixed by rewinding or fastforwarding a little but same happens again ever so often 3 times per half hour playback
Click to expand...
Click to collapse
Pester Honor team for a fix to this software issue through their FB and their official forums. A bugfix update will do the need.

I know updates etc talking to Honor n that .If enough of us complain on here it could be considered to link them to here to see for them self errors in software... infanct I know a couple of official Honor mods are actually on this forum. We want them to go nag the heads of swu

I just talked to Miles of the hihonor website live chat, and he told me the following:
When asking about the bug:
Miles S 07:32:56 pm
Ah! Yes, our team is aware of the bug and are planning on patching it soon.
Click to expand...
Click to collapse
Asked for an ETA and specified my model FRD-L04:
Miles S 07:35:24 pm
So, no ETA as of yet, just a message letting us know that our team is on it and it will be patched soon.
Thank you, we found that it's the US model and it's an android bug.
No worries though, we'
We'll get this patched up as soon as we can.
Click to expand...
Click to collapse
Great solid phone for a great price but just this one bug which is driving me nuts haha, hopefully in the coming weeks it'll be patched!

Unfortunately System Ui has stopped

I just installed the stock rom for xt1550 this right here http://forum.xda-developers.com/201...m-stock-motorola-6-0-1-rom-optimized-t3355938 So The Problem Is Now Whenever I Am Trying To Launch any app in full screen(landscape) I get unfortunately system ui has stopped. I used to have CM 13 before this. Any help appreciated I already have tried reinstalling the rom. Did not work though so any more details I will be happy to provide.

Did u clean flash it?
Sent from my Pixel using Tapatalk

Yup

i see the same problem, when playing YOUTUBE in full screen( autoRotate ON), but i comes and goes in random..
numbering it like : 2 times a week hardly
if yours is crashing more than mine, then look for the app or Autorotate which is causing that crash.. !! or is it the memory??
btb, thanks for adressing this.. i thought its common in stock, so didnt post any query about it

For me it happens every time I go full screen, i.e whenever the screen is rotated to landscape. Youtube, MX Player, COC. And that too every damn time not even randomly twice a week or something.

nsekar560808 said:
For me it happens every time I go full screen, i.e whenever the screen is rotated to landscape. Youtube, MX Player, COC. And that too every damn time not even randomly twice a week or something.
Click to expand...
Click to collapse
Anyone found solution about this?

YouTube / Video playback Issues for anyone?

Anyone having Video Playback issues like on youtube or Videos from whatsapp.. Few seconds into playing the videos the video gets stuck and quickly the audio and video goes out of sync. Am i the only one with this issue or there are other people too ? if i see more people having this issue i will reach out to HTC.. else will do a warranty replacement for mine.
Note- Phone is not rooted, so no magisk module is present to cause this problem
Update- Sorry forgot to update this info, I had reached out to HTC and as per them one should try clearing app cache and restart. I did clear the cache using various methods including by booting into recovery, that seemed to fix the problem for sometime, though this kept coming back.

I've watched a bunch of YouTube videos since my U11 arrived 1.5 weeks ago and never had this problem at all. Never watched WhatsApp videos yet, as I don't get those very often.
Sent from my htc_ocnuhl using XDA Labs

5m4r7ph0n36uru said:
I've watched a bunch of YouTube videos since my U11 arrived 1.5 weeks ago and never had this problem at all. Never watched WhatsApp videos yet, as I don't get those very often.
Sent from my htc_ocnuhl using XDA Labs
Click to expand...
Click to collapse
Thanks for your reply, seem like an issue just for me(Unless other people also report the same), will probably need replacement.

The Facebook app has crashed for me several times when trying to play video, not every time though. Haven't had any problems with Youtube or VLC.
All of this sounds like software issues in my opinion, personally I would try first to clear data/cache of all apps affected, uninstalling app updates and reinstalling them and also a factory reset before going for a replacement.

warriorvibhu said:
Anyone having Video Playback issues like on youtube or Videos from whatsapp.. Few seconds into playing the videos the video gets stuck and quickly the audio and video goes out of sync. Am i the only one with this issue or there are other people too ? if i see more people having this issue i will reach out to HTC.. else will do a warranty replacement for mine.
Click to expand...
Click to collapse
Watching on the YouTube app I noticed the lips aren't synced

Cryosx said:
Watching on the YouTube app I noticed the lips aren't synced
Click to expand...
Click to collapse
According to HTC the solution is to go to Recovery mode and wipe cache partition, it worked for me.
Here is what i did and the below excerpt is taken from HTC's link which they sent me
With the phone powered off, follow these steps:
Press and hold the VOLUME DOWN button while powering the phone on.
Continue to hold the VOLUME DOWN button until the Bootloader screen is displayed.
Press the VOLUME DOWN button until Recovery is selected. Press the POWER button to select.
The phone will appear to reboot and the screen will appear black for 15-30 seconds. When the recovery screen is displayed, follow these steps:
Hold VOLUME UP button and then press and release POWER.
Press the VOLUME DOWN button repeatedly until wipe cache partition is highlighted on the screen.
Press the POWER button to select.
Press the VOLUME UP button repeatedly after the process completes
Press the POWER button to select reboot system. The phone will reboot normally.
Click to expand...
Click to collapse
This should help.

warriorvibhu said:
According to HTC the solution is to go to Recovery mode and wipe cache partition, it worked for me.
Here is what i did and the below excerpt is taken from HTC's link which they sent me
This should help.
Click to expand...
Click to collapse
Just to chime in, mine lagged and skipped frames and was it was obvious when it happened. I just forward and rewind the video and everything went back normal. Will apply the fix if it becomes persistent.
Thanks for the cache wipe solution, do let us know if your video playback has anymore problem after a while after applying this fix.

warriorvibhu said:
According to HTC the solution is to go to Recovery mode and wipe cache partition, it worked for me.
Here is what i did and the below excerpt is taken from HTC's link which they sent me
This should help.
Click to expand...
Click to collapse
Turns out the sound mod I had installed may had been the cause of my lip sync issue. It was the Viper4Android magisk module.

Anyone having Video Playback issues like on youtube or Videos from whatsapp.. Few seconds into playing the videos the video gets stuck and quickly the audio and video goes out of sync.
Click to expand...
Click to collapse
I have EXACTLY this issue, has been like it since I received the phone and before installing any of my own apps. It seems a little intermittent as doesn't happen on ALL videos or streams but does on most, including videos take by the phone itself - really irritating - it's not the app I'm playing back on either as it happens on all three apps installed.
Did you resolve this with the cache clearing method? I would be interested to know if it worked before obliterating my app data.

Clearing the cache partition solved the lip sync issue for me. I didn't notice it before on YouTube. Maybe it was after today's maintenance update, but I can't be sure. Anyway, it's ok now.

I also have this problem.
U11 with 6gb/128gb. I have the problem when I use Google photos to play a video shot with the camera.
If I use VLC to play the video, no problem.
It's quite annoying.

Same issue here. I play videos from websites such as news websites and the sync is terrible. I will try clearing the cache partition and see if there is any difference. It already been factory reset!

I just wanted to chime in that I'm getting the same issue. I'm going to try the cache clearing and I'll let you know if it works. All video tends to be behind by 2-5 seconds, which makes anything beyond music playback impossible.

I think the VLC app may be the culprit here.... I deleted it after I noticed a post here that mentioned it and so far it seems to be working.

warriorvibhu said:
Anyone having Video Playback issues like on youtube or Videos from whatsapp.. Few seconds into playing the videos the video gets stuck and quickly the audio and video goes out of sync. Am i the only one with this issue or there are other people too ? if i see more people having this issue i will reach out to HTC.. else will do a warranty replacement for mine.
Click to expand...
Click to collapse
I was having this issue too and it drove me nuts. It only started happening recently so I traced my steps and figured out what i did that caused it.
It was the Magisk Module that fixes 60fps video recording and slow motion video for the GCam. Removed that module and instantly YouTube was back to normal.
Hope this helps a few people.

rom116 said:
I was having this issue too and it drove me nuts. It only started happening recently so I traced my steps and figured out what i did that caused it.
It was the Magisk Module that fixes 60fps video recording and slow motion video for the GCam. Removed that module and instantly YouTube was back to normal.
Hope this helps a few people.
Click to expand...
Click to collapse
Mine is 100% stock, and I have this issue, it's really annoying.

Petya19 said:
Mine is 100% stock, and I have this issue, it's really annoying.
Click to expand...
Click to collapse
Do you have viper4android installed? It also happens when I have Bluetooth power enabled in v4a

Nope.
I also noticed that in some recorded videos, the sounds ends sooner than the video.

Working camera and Netflix apps for Oreo?

Anyone found out which Google camera port and which Netflix apps work on Oreo now?
Thanks

This version of Netflix works netflix-4.16-200147-release.apk
Just uninstall the stock one.and there's already moded Google camera that works too.https://www.celsoazevedo.com/files/....20_7.0H_C2API_v.4.0_AllinOne_Full_Manual.apk

I somehow cannot see any improvement in image quality with that Google camera app.
Sent from my taimen using XDA Labs

based on this post im guessing they still havent fixed the bug with Netflix app failing to launch a video without crashing and restarting the phone.

iStasis said:
based on this post im guessing they still havent fixed the bug with Netflix app failing to launch a video without crashing and restarting the phone.
Click to expand...
Click to collapse
The Netflix app version mentioned above is working fine for me on Oreo.
You can find it on APK Mirror, last 4.xx release.

There's an on going issue I have when running the app at 60 90 or 120hz with WiFi on / off and one 4g where the app launches but then the content starts to play and will crash and reboot the phone without errors. If the video plays back more than 10seconds of content then it's fine. I've stummped razer on this as they thought it was buffering but I've had other phones on the same sim card and wireless networks and they don't crash

iStasis said:
There's an on going issue I have when running the app at 60 90 or 120hz with WiFi on / off and one 4g where the app launches but then the content starts to play and will crash and reboot the phone without errors. If the video plays back more than 10seconds of content then it's fine. I've stummped razer on this as they thought it was buffering but I've had other phones on the same sim card and wireless networks and they don't crash
Click to expand...
Click to collapse
Are you on the O preview?
Can you provide more detailed information and example steps so that I can try to reproduce it?
Also if possible attach a bugreport zip generated after the crash (in dev settings).
Alex

TheCrazyLex said:
Are you on the O preview?
Can you provide more detailed information and example steps so that I can try to reproduce it?
Also if possible attach a bugreport zip generated after the crash (in dev settings).
Alex
Click to expand...
Click to collapse
its too random to really replicate i just use the phone normally and then maybe at lunchtime try to open Netflix - The app always opens and lets you navigate and select a video however about 85% of the time when the video is up on screen it will play 1-2 seconds freeze and then restart the phone.
If the video plays longer than 10 seconds then generally it wouldn be a problem.
It happens more often on the 120hz setting but did occur when using 90 and 60 settings but just not as much.
I put so much of my time into troubleshooting the issue however Razer have now told me they are aware of the cause and believe they have fixed the issue in the next system update so assuming its fixed in MR4 and not a Netflix/Network issue.

iStasis said:
its too random to really replicate i just use the phone normally and then maybe at lunchtime try to open Netflix - The app always opens and lets you navigate and select a video however about 85% of the time when the video is up on screen it will play 1-2 seconds freeze and then restart the phone.
If the video plays longer than 10 seconds then generally it wouldn be a problem.
It happens more often on the 120hz setting but did occur when using 90 and 60 settings but just not as much.
I put so much of my time into troubleshooting the issue however Razer have now told me they are aware of the cause and believe they have fixed the issue in the next system update so assuming its fixed in MR4 and not a Netflix/Network issue.
Click to expand...
Click to collapse
If you are on N, the issue would be fixed in the O update.

I'll wait for Oreo ? just an one considering the partnership between razer and netflix