Hello, all!
I've been an iPod Touch + Nokia flip-phone user for many years, and just last week I finally purchased an unlocked Motorola Moto G LTE (XT1045) to replace them both. So, since I'm new to the Android world, I have come to ask this question:
How long would you recommend I wait before rooting my device? There are some features that would REALLY like (moving entire apps to SD card (I was a bit dismayed to find that when moving all my apps to the SD card, it only saved a very, very small amount of storage space), as well as being able to prioritize memory usage for apps, Titanium backup, underclocking while phone is locked, etc.). I'm viewing this phone more like a very mobile computer than I did my iPod Touch I always carried, and as such I am expecting more of it.
The reason I ask is I am wondering how long it will take for good support to start showing up for custom ROMs and stuff. Since this is my first time rooting a device, I would like there to be a decent amount of documentation, and would also like the majority of the bugs worked out of anything involving rooting for this specific phone.
On a side note, does anyone know of a way to unlock the bootloader without going through Motorola's site? I've read that by going through there to get the unlock code, you are basically registering your phone as "not under warranty." So, if something that is clearly a manufacturing defect (like charging connector becoming loose or something like that) shows up in a month, I'd like to be able to un-root it to send it in.
Thanks in advance!
ElectroPulse
BUMP.
I got to thinking about it, and since I am actually going to be outside of the country for the next 10 months, so my warranty is pretty much useless anyway. Shipping it back would require removing the battery, which in turn would void the warranty.
So, at this point my only question is how long would you recommend to wait to root my phone in order for there to be good documentation, and good support for custom ROMs and stuff?
Thanks!
ElectroPulse
Hello ALl,
I am not a developer and do very little tinkering with my android phones. That being said, I recently shattered my Nexus 5's sreen and sent it into LG to get repaired. They sent it back as "not repairable: Epoxy Crack." I turned it on as it was still fully functional (minus the screen) when I sent it off. The phone booted up with a letterboxed version of the Nexus 4 boot screen and after going through an initial set up, I went to settings to find that the phone now says:
Android version - KeyLimePie
Baseband version - M8974A-1.0.25.0.15
Kernel version - 3.4.0-gaf7416a-00002-g97abe44 / [email protected] #1 / Thu Apr17 10:56:17 KST 2014
Build number - aosp_hammerhead-userdebug KeyLimePie / FAC140417_KRT01B PDK853385 test-keys
Also, under runtime, I can chose between Dalvik, ART, and ART Debug mode. Lastly, there are a few diagnostics apps installed on the phone.
I am not sure if any of this is helpful to any developers out there, but if it is, please let me know and I can try to pull an image of the phone for you to use.
I suspect it is some old Android image that they flash onto every phone to do repairs, but since they did not reset the phone to stock, I am happy to try and get the software to any of you if you want it.
mrfochs said:
Hello ALl,
I am not a developer and do very little tinkering with my android phones. That being said, I recently shattered my Nexus 5's sreen and sent it into LG to get repaired. They sent it back as "not repairable: Epoxy Crack." I turned it on as it was still fully functional (minus the screen) when I sent it off. The phone booted up with a letterboxed version of the Nexus 4 boot screen and after going through an initial set up, I went to settings to find that the phone now says:
Android version - KeyLimePie
Baseband version - M8974A-1.0.25.0.15
Kernel version - 3.4.0-gaf7416a-00002-g97abe44 / [email protected] #1 / Thu Apr17 10:56:17 KST 2014
Build number - aosp_hammerhead-userdebug KeyLimePie / FAC140417_KRT01B PDK853385 test-keys
Also, under runtime, I can chose between Dalvik, ART, and ART Debug mode. Lastly, there are a few diagnostics apps installed on the phone.
I am not sure if any of this is helpful to any developers out there, but if it is, please let me know and I can try to pull an image of the phone for you to use.
I suspect it is some old Android image that they flash onto every phone to do repairs, but since they did not reset the phone to stock, I am happy to try and get the software to any of you if you want it.
Click to expand...
Click to collapse
na, its an old pre kitkat prerelease, and has been known about for a long time. whats odd is thats what they flashed, instead of anything more recent. unless thats what their technician have, odd they didnt go with the factory img.
simms22 said:
na, its an old pre kitkat prerelease, and has been known about for a long time. whats odd is thats what they flashed, instead of anything more recent. unless thats what their technician have, odd they didnt go with the factory img.
Click to expand...
Click to collapse
It is even more odd as I have done a factory reset before sending it in so as to ensure that my account data and info was off the phone in the case that they were to send me a new phone instead of swapping out the components of the original. It was fun looking through the random debugging and testing apps they left on the phone. Thank fully my fiancee reads and speaks Korean and she could tell me what the on screen buttons said.
Anyway, thanks. I have decided since LG won't repair the screen, I will. I ordered the screen, digitizer, and front bezel from ETradeSupply and will try to save the phone myself once the part arrives. If all goes well with the replacement, I will flash hopefully back to factory original and then upgrade to 4.4 again.
In the meantime, it looks like a few more days with the Moto G (purchased as a back up phone while sorting out the screen on the Nexus 5).
Interesting to see that the Test Version's Kernel date is 17th April 2014...
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
While that build is technically old, like @vin4yak said, that kernel date is what's really throwing me off.
I'm on stock right now and KTU84P kernel reads it was created on March 17th, 2014
You should try and extract those troubleshooting apk's and share them with the community.
bitdomo said:
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
Click to expand...
Click to collapse
I am happy to try and make a backup, however I haven't the slightest clue how to go about doing it (like I said in original post I=newb).
mrfochs said:
I am happy to try and make a backup, however I haven't the slightest clue how to go about doing it (like I said in original post I=newb).
Click to expand...
Click to collapse
Unlock bootloader, flash twrp recovery make a backup where you select system and boot then you upload the backup somewhere.
mrfochs said:
Anyway, thanks. I have decided since LG won't repair the screen, I will. I ordered the screen, digitizer, and front bezel from ETradeSupply and will try to save the phone myself once the part arrives. If all goes well with the replacement, I will flash hopefully back to factory original and then upgrade to 4.4 again.
Click to expand...
Click to collapse
This is so strange. I have the EXACT same situation happening to me. I got my phone back from LG as unrepairable due to "epoxy crack" and now it has this testing Key Lime Pie version that is impossible to update from.
Please let me know if you're able to successfully do the repair yourself or flash back to factory original. From this thread, it seems it's not easy to.
Which part did you order from ETrade Supply?
http://www.etradesupply.com/catalogsearch/result/?q=nexus+5
There's zero reason for this to be happening except extreme incompetence on LG's service tech's part. I would get in contact with them and demand some free service because of this. It's bad enough they can't repair the phone, but it's 100x worse that they send the phone back to you in even worse condition.
No excuse for this. I would be looking for compensation, personally.
Sadly I've heard other worrying things about LG's "repair" service. They don't even seem to realize there's a final clip that needs to be engaged on the back of the phone or else NFC and Qi don't work. That's basic stuff and gives me no confidence in their tech's abilities.
LG Flashtool affects Sideloads?
bitdomo said:
LG has two kind of firmware for their devices: FACTORY and USER. Factory image is used to test the phones hardware like bluetooth, wifi, screen etc... and enables some more options for LG testers to make it sure the phone works perfectly. The user image for nexus 5 is the same what google offers for us.
@mrfochs try to do a backup if possible. Kernel, system and radio that is what we need. Also please check the bootloader version if it somethig new then make a backup. You will have problems using LG flashtool in the future, but it can be solved easily. If you ever have to use lg flashtool to return to stock just contact me and we make your phone compatible again with LG flashtool.
Click to expand...
Click to collapse
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
mrfochs said:
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
Click to expand...
Click to collapse
It'll fail if you're using stock recovery?
mrfochs said:
I have given up trying to get the app files off this phone as the current version of Android that is installed on here keeps crashing popping up "Google Play Services failed to load" or a handful of other popups indicating apps that have failed to launch. I set up the drivers on my computer to sideload 4.4.4 through ADB, but I keep getting "File Signature Verification Failed." Is this a result of trying to sideload the OTA while ADB is seeing a different firmware as a result of the LG Flash tool you mentioned?
I contacted LG to ask them how to get the factory software on the phone and they want me to ship the phone back to them in Fort Worth as their paperwork "doesn't indicate that anything was done to the phone." I would prefer to find a way to install stock back to the phone without having to mail my phone again (especially since I just replaced the screen).
Click to expand...
Click to collapse
Contact me on hangouts: [email protected]
Then I will make it work to flash google's rom. Only thing you have to do is let me connect to your PC through team viewer and connect your phone in fastboot mode to your PC.
Let me provide and update and go on a rant here for a bit. For anyone who cares to listen.
It took me 1 chat, 1 failed supervisor call back, and 3 consequent phone calls ultimately escalating to a supervisor to get LG to understand they made a mistake and send me a shipping label so they can get the factory test OS removed.
Here is a copy/paste from my first uncanny chat with an LG representative:
Mariangie: Unfortunately the OS they tested is the way they use to repair the phone and since it was not responding on that mode (service mode) that's when the phone is deemed unrepairable
Mariangie: and regretfully no it cant be put back into normal (customer) OS
lifeinpictures: that makes no sense
Mariangie: My sincere apologies
lifeinpictures: controls work just fine
lifeinpictures: it worked fine before I sent it
lifeinpictures: and controls and touch work just fine now
lifeinpictures: you cannot tell me that you guys purposely send items back with a testing operating system, meant for techs and not users
lifeinpictures: at the least, I should be able to get my product in the same state I sent it in
lifeinpictures: not WORSE
Mariangie: I truly apologize again for the inconvenience this may caused, I personally understand your position. I will certainly forward your comments and dissatisfaction about this matter.
lifeinpictures: I don't need you to forward anything, I need you to fix it.
lifeinpictures: you broke it
lifeinpictures: therefore you should fix it
Mariangie: I wish i have other options available, unfortunately the phone cant be put back into normal OS. It seems to have a physical damage that result in internal part not working
Mariangie: techs try to putting the phone into service OS but it is not working
Mariangie: making it not possible to have it repair
Mariangie: and no way to put back on normal mode
lifeinpictures: Mariange, I really doubt you know enough about the testing hammerhead OS to know what you're talking about
Mariangie: My sincere apologies
raul takahashi: an OS is not reliant on physical, operating parts
lifeinpictures: I understand, you feel upset about this
lifeinpictures: I truly apologize again for the inconvenience this represent
lifeinpictures: And again I wish i could have other options to supply you with
lifeinpictures: I'm afraid no other options to provide you with
Mariangie: Sorry Mr. LifeinPictures.
lifeinpictures: this is pretty much against the law Mariange
lifeinpictures: this is like giving you my car to repair a cracked window
lifeinpictures: and you give it back to me with a broken engine, which wasn't broken before
Mariangie: My sincere apologies, Again I wish i could have other options to supply you with, I'm afraid no other options to provide you with.
It took me all evening, but I finally reached a supervisor to resolve (interestingly, it's the exact same supervisor I had escalated to just 2 weeks ago. read below if interested. He immediately accepted the mistake, and finally offered a ship label to get the phone shipped back and fixed.
I have lost complete faith in LG as a company and will do everything I can to avoid them.
Previous history, copied and pasted from Google forum thread about cracked screen:
To quickly recap my history and experience with Nexus 5.
1. Buy Nexus 5.
2. Drop it on carpet from coffee table 2 feet tall, screen completely shattered. 4 months after purchase. (Owned 12 phones in my life, all handled way more abuse)
3. Pay LG $140 to repair.
4. LG sends me refurbished unit, not my original one repaired. I'm ok with this.
5. Buy heavy duty case because apparently this thing is fragile.
6. Lunch in an outside restaurant patio. Sunny day. Table is warm to the touch, but nothing anyone notices or cares about as they eat. I put my phone face down, glass on table. Pick up phone to leave, there is a crack from side to side of the phone. Just great. Can't even handle everyday situations, less severe than a hot car (for example).
7. Crack very soon start expanding to the rest of the phone. Now entire screen cracked.
8. Send to LG for repair, again.*
9. Phone comes back as unrepairable due to "epoxy crack". (B.S. this was less severe than my 1st one and phone is fully functional, electronically and mechanically. Research proves many recent attempts by other Nexus 5 owners sending cracked phones for repair have been denied)
10. Phone comes back worse than it was when sent, with testing factory OS instead of user OS. Unable to update from.
*=Customer service: 4 days go by since LG has possession of my phone. I call to ask for status, rep says "wait until we call your or email you". Next day, I get a UPS notice that phone is being shipped back. I call to find out why, speak to 3 reps, none can tell me anything other than "it's not repairable". 4th call reaches supervisor, who tells me it's due to "damaged electronics". It's a lie, but I give up.
(My theory on these newfound lack of willingness to replace screens:
LG / Google is aware they skimped on glass quality to keep the price low. They made a (decent) business decision to first do "whatever it takes" to keep customers happy and loyal. This includes fixing screens "outside of warranty" (since they know it's impossible for customers to prove a cracked screen is manufacturer fault) for a very reasonable cost of $140 which is close to cost (parts + labor) or potentially at a loss. This keeps the majority of owners at bay. Now, Nexus 6 is on the horizon and the loss or lack of revenue from these Nexus 5 screen repairs has surpassed expectation so they have advised their repair stations to deny them. They've done their part with an acceptable level of damage control and soon everyone will get a Nexus 6, move on, and forget the Nexus 5 was a debacle.)
lifeinpictures said:
This is so strange. I have the EXACT same situation happening to me. I got my phone back from LG as unrepairable due to "epoxy crack" and now it has this testing Key Lime Pie version that is impossible to update from.
Please let me know if you're able to successfully do the repair yourself or flash back to factory original. From this thread, it seems it's not easy to.
Which part did you order from ETrade Supply?
http://www.etradesupply.com/catalogsearch/result/?q=nexus+5
Click to expand...
Click to collapse
lifeinpictures said:
Let me provide and update and go on a rant here for a bit. For anyone who cares to listen.
It took me 1 chat, 1 failed supervisor call back, and 3 consequent phone calls ultimately escalating to a supervisor to get LG to understand they made a mistake and send me a shipping label so they can get the factory test OS removed.
Here is a copy/paste from my first uncanny chat with an LG representative:
Mariangie: Unfortunately the OS they tested is the way they use to repair the phone and since it was not responding on that mode (service mode) that's when the phone is deemed unrepairable
Mariangie: and regretfully no it cant be put back into normal (customer) OS
lifeinpictures: that makes no sense
Mariangie: My sincere apologies
lifeinpictures: controls work just fine
lifeinpictures: it worked fine before I sent it
lifeinpictures: and controls and touch work just fine now
lifeinpictures: you cannot tell me that you guys purposely send items back with a testing operating system, meant for techs and not users
lifeinpictures: at the least, I should be able to get my product in the same state I sent it in
lifeinpictures: not WORSE
Mariangie: I truly apologize again for the inconvenience this may caused, I personally understand your position. I will certainly forward your comments and dissatisfaction about this matter.
lifeinpictures: I don't need you to forward anything, I need you to fix it.
lifeinpictures: you broke it
lifeinpictures: therefore you should fix it
Mariangie: I wish i have other options available, unfortunately the phone cant be put back into normal OS. It seems to have a physical damage that result in internal part not working
Mariangie: techs try to putting the phone into service OS but it is not working
Mariangie: making it not possible to have it repair
Mariangie: and no way to put back on normal mode
lifeinpictures: Mariange, I really doubt you know enough about the testing hammerhead OS to know what you're talking about
Mariangie: My sincere apologies
raul takahashi: an OS is not reliant on physical, operating parts
lifeinpictures: I understand, you feel upset about this
lifeinpictures: I truly apologize again for the inconvenience this represent
lifeinpictures: And again I wish i could have other options to supply you with
lifeinpictures: I'm afraid no other options to provide you with
Mariangie: Sorry Mr. LifeinPictures.
lifeinpictures: this is pretty much against the law Mariange
lifeinpictures: this is like giving you my car to repair a cracked window
lifeinpictures: and you give it back to me with a broken engine, which wasn't broken before
Mariangie: My sincere apologies, Again I wish i could have other options to supply you with, I'm afraid no other options to provide you with.
It took me all evening, but I finally reached a supervisor to resolve (interestingly, it's the exact same supervisor I had escalated to just 2 weeks ago. read below if interested. He immediately accepted the mistake, and finally offered a ship label to get the phone shipped back and fixed.
I have lost complete faith in LG as a company and will do everything I can to avoid them.
Previous history, copied and pasted from Google forum thread about cracked screen:
To quickly recap my history and experience with Nexus 5.
1. Buy Nexus 5.
2. Drop it on carpet from coffee table 2 feet tall, screen completely shattered. 4 months after purchase. (Owned 12 phones in my life, all handled way more abuse)
3. Pay LG $140 to repair.
4. LG sends me refurbished unit, not my original one repaired. I'm ok with this.
5. Buy heavy duty case because apparently this thing is fragile.
6. Lunch in an outside restaurant patio. Sunny day. Table is warm to the touch, but nothing anyone notices or cares about as they eat. I put my phone face down, glass on table. Pick up phone to leave, there is a crack from side to side of the phone. Just great. Can't even handle everyday situations, less severe than a hot car (for example).
7. Crack very soon start expanding to the rest of the phone. Now entire screen cracked.
8. Send to LG for repair, again.*
9. Phone comes back as unrepairable due to "epoxy crack". (B.S. this was less severe than my 1st one and phone is fully functional, electronically and mechanically. Research proves many recent attempts by other Nexus 5 owners sending cracked phones for repair have been denied)
10. Phone comes back worse than it was when sent, with testing factory OS instead of user OS. Unable to update from.
*=Customer service: 4 days go by since LG has possession of my phone. I call to ask for status, rep says "wait until we call your or email you". Next day, I get a UPS notice that phone is being shipped back. I call to find out why, speak to 3 reps, none can tell me anything other than "it's not repairable". 4th call reaches supervisor, who tells me it's due to "damaged electronics". It's a lie, but I give up.
(My theory on these newfound lack of willingness to replace screens:
LG / Google is aware they skimped on glass quality to keep the price low. They made a (decent) business decision to first do "whatever it takes" to keep customers happy and loyal. This includes fixing screens "outside of warranty" (since they know it's impossible for customers to prove a cracked screen is manufacturer fault) for a very reasonable cost of $140 which is close to cost (parts + labor) or potentially at a loss. This keeps the majority of owners at bay. Now, Nexus 6 is on the horizon and the loss or lack of revenue from these Nexus 5 screen repairs has surpassed expectation so they have advised their repair stations to deny them. They've done their part with an acceptable level of damage control and soon everyone will get a Nexus 6, move on, and forget the Nexus 5 was a debacle.)
Click to expand...
Click to collapse
Good on you for standing up to their B.S. as there's just no excuse for that to happen. We can't argue with their reasoning for not repairing (it's up to them to decide if they want to attempt a repair for $140, after all) but they can't be so lazy/incompetent as to not reload the proper software on there. It would take them what, a couple minutes? Similar to how they're not engaging people's NFC/Qi charger on the back of the phone which should be obvious to techs who's job it is to work with these devices.
Don't forget you can always bring your phone into an independent repair shop, they won't refuse your money though I doubt their attention to detail will be much better than your average LG tech.
remove lg version?
I have the same problem. Is it possible to root this phone and remove the LG flash version and put KitKat on there?
naparama said:
I have the same problem. Is it possible to root this phone and remove the LG flash version and put KitKat on there?
Click to expand...
Click to collapse
Are you the one who contacted me on email?
yes
bitdomo said:
Are you the one who contacted me on email?
Click to expand...
Click to collapse
yes, that was me, thanks.
loop after flash
naparama said:
yes, that was me, thanks.
Click to expand...
Click to collapse
hi, I flashed the stock android after unlocking bootloader, but now it is stuck in a boot loop. I also I noticed that when it flashed, after finishing, it said boot.sig recovery.sig system.sig werent found. when I tried to boot in the safe mode, the little green android man was on his back with a red exclamation point. any thoughts?
HI
My wife's phone (i9300 galaxy S3) has gone wrong and it went off without battery.
I found a new battery, but it lasted only one day. I thus decided to take it for repair,
as I think that this is the charge connector that is broken, but actually, the tech told me that it was probably the motherboard,
as when it used a tool to plug it to the direct charge ports on the side, the phone only bootlooped.
Thing is:
My wife's phone wasn't using cloud or external SD,
it was not rooted.
I tried some android toolkits to connect it, but odin or adb don't detect it, so I have no chance to try and put some new kernel on it.
It has no recovery mode, and when in download mode (1st screen), it actually doesn't last long before it reboots anyway.
Choosing some option will also make it reboot.
So I think it is failed beyond software repair.
But if you have suggestion for this (the tech was at a small street stall and I don't expect him to be high level, no offense, but he seemed to only perform two repairs, screen and charge flex boards, so not much more able than me if he can't go beyond this), feel free?
So my second question is :
Does anyone know how to retrieve the internal storage of the phone without breaking it, and reinstall it in a working way on a new motherboard?
Or alternatively, on an emmc reader such as those used for raspberry cards and so on? (I don't want to put some link, I don't want my message to be filtered)
The photos on this chip are priceless for us, and I would even pay professional to retrieve these (I would prefer not having to, because money doesn't exactly come cheap to me, but I guess I won't be able to make it alone.
So if you know some repair service in Europe that would be able to perform such task, I would be grateful for your sharing of such knowledge.
I saw an alternative in malaysia, but it feels a little too far for being able to do something in case of problem.
Thanks for your attention and time.
hello,
please i want a solution to get my data from htc u11 after water damaged,
the sea water entered the phone before one month and i sent it to service center but they said it didn't work, after one month i plug the charger and it worked just on the boot screen and stuck there and the buttons are not working , and all the pictures were taken in the service center,
please help me to get the data
Hello there my friend. Sorry to hear that you lost your data. May be its a good lesson and you back it up now to the cloud, and specially when you wet your phone (not waiting a month to it). THERE IS NO PHONE THAT IS 100% WATER SUBMERSIBLE, most of cases is half an hour on non deep normal water.
Not sure in what country you are but that paper seems not to be from HTC. You should send the phone to HTC, and for sure U11 its pretty new, it should be under warranty still.
Back to your main problem. If the phone doesn't boot up, its complicated since the internal memory is encrypted, and you don't have a easy way to access to it not even having your buttons working. Sorry. Easeus (company that make great software for recovery and cloning), has an app for HTC for recovering data, may be you can give it a try: https://www.easeus.com/data-recovery/mobile-device-recovery/htc-data-recovery.htm
From now, try to use free services like google photos or if you have amazon prime the amazon drive that will give you unlimited space for photos backup. Saving photos to SD its better than internal, but if you lose the phone you lose the SD too. Crossed fingers that may be the app can recover something for you.
Assuming the USB port works but the buttons and touchscreen do not, if you can somehow get back to download mode you could try to unlock the bootloader and temp boot a special TWRP pack to dump the data(it would have your encryption password so you'll need to pack it yourself). I'm suggesting unlock and TWRP because it seems like the current ROM is not booting. Most service centers would wipe data before working though, hopefully you aren't that unlucky.
In all honesty it looks to me like the camera board is knackered, which contains the nfc chip and camera hardware.
The fact the phone can get as far as it can is almost promising. You must try to select download mode if your buttons still work. If not then you're stuck. If they do work then try flashing the stock firmware zip from an external sdcard. If it takes then it might boot. Reflashing the same firmware doesn't wipe any data. It just resets the firmware as stock, leaving your apps etc intact.
I believe it is running marshmallow august update, previous to nougat so your internal memory may not be encrypted, as previously stated, unless you encrypted it yourself. You will need the full Marshmallow 2gb update ruu zip, rename to 0pja10000.zip, copy to a class 10 microsd, place in phone and boot to download mode and flash it.
You might get somewhere, you might not. If it fails to flash then the phone is finished. If it flashes but doesn't boot its finished, if it boots BONUS!. There is also the possibility that the phone has been wiped in the store. If so your data may be gone forever BUT.. THERE'S AN APP FOR THAT!!.
Im not specifically promoting this app in any way its just that it is the only one I know of that does this and actually works, "Diskdigger". Its worth trying but it may not have any data to recover and if it does have an sd card in that is 64gb or more.
Only USA and Taiwan have "uh oh protection". A one time unconditional swap for another phone within, i think, 12 months.
Hope this helps.
deftoner said:
Hello there my friend. Sorry to hear that you lost your data. May be its a good lesson and you back it up now to the cloud, and specially when you wet your phone (not waiting a month to it). THERE IS NO PHONE THAT IS 100% WATER SUBMERSIBLE, most of cases is half an hour on non deep normal water.
Not sure in what country you are but that paper seems not to be from HTC. You should send the phone to HTC, and for sure U11 its pretty new, it should be under warranty still.
Back to your main problem. If the phone doesn't boot up, its complicated since the internal memory is encrypted, and you don't have a easy way to access to it not even having your buttons working. Sorry. Easeus (company that make great software for recovery and cloning), has an app for HTC for recovering data, may be you can give it a try: https://www.easeus.com/data-recovery/mobile-device-recovery/htc-data-recovery.htm
From now, try to use free services like google photos or if you have amazon prime the amazon drive that will give you unlimited space for photos backup. Saving photos to SD its better than internal, but if you lose the phone you lose the SD too. Crossed fingers that may be the app can recover something for you.
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Click to collapse
I think comtel is the authorized service provider for HTC phones in the emirates.
deftoner said:
Hello there my friend. Sorry to hear that you lost your data. May be its a good lesson and you back it up now to the cloud, and specially when you wet your phone (not waiting a month to it). THERE IS NO PHONE THAT IS 100% WATER SUBMERSIBLE, most of cases is half an hour on non deep normal water.
Not sure in what country you are but that paper seems not to be from HTC. You should send the phone to HTC, and for sure U11 its pretty new, it should be under warranty still.
Back to your main problem. If the phone doesn't boot up, its complicated since the internal memory is encrypted, and you don't have a easy way to access to it not even having your buttons working. Sorry. Easeus (company that make great software for recovery and cloning), has an app for HTC for recovering data, may be you can give it a try: https://www.easeus.com/data-recovery/mobile-device-recovery/htc-data-recovery.htm
From now, try to use free services like google photos or if you have amazon prime the amazon drive that will give you unlimited space for photos backup. Saving photos to SD its better than internal, but if you lose the phone you lose the SD too. Crossed fingers that may be the app can recover something for you.
Click to expand...
Click to collapse
Thank you
But i sent it to service center htc asked me to send it there
Hi all-
History of issue - wife & I upgraded phones, but we kept our old Samsung S6 phones for kids to use in school. These are SM-G920V (Verizon phones), but we had switched to T-mobile network. Son's S6 went fritzy - started freezing, randomly reloading, black screen w/flashing blue light until battery ran out, etc. It could boot, but wouldn't stay up. I think some update corrupted memory or something. I tried to factory reset it to get it back to beginning state, but was NOT aware I needed to remove the Samsung account associated with the phone. I'm not even sure I could have, it wouldn't stay up long enough w/o freezing or black screen. Regardless, factory reset didn't work, as when it booted, it eventually had the dead android show up. So I went online, found info about how to flash the phone with the correct Verizon file using Odin to download it, and now it boots android 7.0. However, then I hit the Samsung reactivation lock. It asks for an account/password, which I have, but it won't validate or go to the next step.
I talked to T-mobile tech support, and according to them, it's due to it being originally a Verizon phone on an account that is now deactivated since we switched to T-mobile. They can't do anything, but gave me contacts to 3rd party vendors that could fix/flash it if I could prove I originally bought it. As I used to be w/Verizon, I should be able to find the activation docs of the phone and provide proof, but the "fix" will probably cost upwards of 70+ (maybe closer to $100) for an old S6, which may or may not have as much life left to it. If I'm spending that much $$, I might as well get a cheaper new phone.
However, I'd rather not spend the $$ if I can help it, so am trying to figure out how to fix/flash this and remove the Samsung reactivation lock myself. My understanding is I need some sort of combo file that I can download using Odin, and that there's a process by which you can remove it that way. However, I can't seem to find the combo file for SM-G920V, and am not entirely sure of the steps. I've tried the emergency call method I saw online, but besides having a nice conversation with the 911 folks, I didn't see any of the buttons that the videos specified, maybe because it's android 7.0.
Does anyone have a good tutorial on how to get rid of this, so I can salvage the phone for son's use? I've read some of the XDA forums, but haven't been able to figure out the right steps. Any help would be greatly appreciated.
ET