Related
Hey,
Got this phone today and I'm loving it so far. The only thing I noticed, just recently while gazing at the screen is that there is a faint line that shows up. It's a linear line in the top right section of the screen that shows up only during solid background (i/e, when using volume rocker, this line can be seen in the grey box). It seems like the pixels are not showing the best on that line. The pixels aren't dead by any means but it looks different from the rest of the pixels so that it generates a visible line. I tried taking a picture w/ my camera to show you guys but the camera can't make out the difference.
I don't want to seem like I'm nit picking but w/ rave reviews over the screen, I thought it would be flawless. Now every time I use the phone, I can't help but to notice this problem. Do you guys notice any discrepancies in the screen?
What would be the best route to take in this situation? I know I can replace the phone within 30 days but its a matter of convincing the guy behind the counter to notice this as well (and not laugh in my face) to give me a new one. Or just stick with it?
I made a video about this, the camera has a hard time picking it up but you can make it out. I'll post the youtube link once I'm allowed to post outside links.
Is it possible to exchange the phone for any reason within 30 days of purchase?
I believe the line on the screen is a manufacturer defect? There are no scratches on the screen whatsoever.
If the phone has a defect, you should be able to exchange it for a new one free of charge. I had a Captivate with a defective camera (black pixels in field and saved images) that my local store happily replaced.
FWIW, the screen on the old and new phones were otherwise perfect.
There were reports of OPOs and OPPO Find 7a-s with yellowish screens. Could OPO owners or others with information clarify if the problem still exists?
Thanks.
Edit: Ok, there is some info from an owner.
The display doesnt have a yellow tint and furthermore you can customize the display using different presets (standard, vivid, custom hue/tint mode etc) but out of the box there is no yellowness on the display (i.e. the hardware display looks great)
Click to expand...
Click to collapse
https://forums.oneplus.net/threads/...houghts-impressions.38274/page-2#post-1728838
Also, his video thoughts on the phone. this is the deepest view on OPO's sound quality I have seen.
https://www.youtube.com/watch?v=fqpAON_ao6g
Hi,
I received mine yesterday and I have a yellow tint at the bottom of the screen. There are also others who have this issue.
E.g.: http://forums.oneplus.net/threads/oneplus-one-experience-day-one.36937/
Look at the three pictures at the bottom of the first post. You also see some shadow effects at the bottom which I also have. I posted a pic as well in the same thread:
http://forums.oneplus.net/threads/oneplus-one-experience-day-one.36937/page-16 post 316 from Sputnik24 who is me.
Salem24 said:
Hi,
I received mine yesterday and I have a yellow tint at the bottom of the screen. There are also others who have this issue.
E.g.: http://forums.oneplus.net/threads/oneplus-one-experience-day-one.36937/
Look at the three pictures at the bottom of the first post. You also see some shadow effects at the bottom which I also have. I posted a pic as well in the same thread:
http://forums.oneplus.net/threads/oneplus-one-experience-day-one.36937/page-16 post 316 from Sputnik24 who is me.
Click to expand...
Click to collapse
Thanks for commenting. Are you considering sending back your phone?
Salem24 said:
I received mine yesterday and I have a yellow tint at the bottom of the screen.
Click to expand...
Click to collapse
Please keep us updated on the return process and customer service if you decide to send it back
Thanks
I contacted David and thinking about opening a ticket and replacing it by a new one, yes.
Here is another user with the same problem.
http://forums.oneplus.net/threads/oneplus-one-experience-day-two.38457/
Yellow Screen: This is an update from yesterday. So, the yellowness is there a bit ... but it's barely noticeable. I really have to strain to see it, and honestly, it hurts more to try to see it than to just use the phone. At this point, I do not think I would return the phone just because of the very slight yellow shadow on the bottom quarter inch of the screen. It's practically invisible. I am hoping it just goes away completely like happened for some of the iPhones a few years back.
Click to expand...
Click to collapse
I posted a comparison of different screens:
https://forums.oneplus.net/threads/yellow-tint-on-my-screen-of-opo.39187/page-21#post-1817238
This was posted by David S regarding some yellow screen issues. (Not the yellow tint at the bottom though)
https://forums.oneplus.net/threads/re-yellow-screen.40239/
Confirmed by OnePlus in Jerry's post, there is a yellow tint at the bottom. Quote: "Since brightness influences color temperature, the yellow tint at the bottom is due to the design of the phone". This is not talk of an uniform tint over the whole screen, but a yellow tint at the bottom.
Click to expand...
Click to collapse
Apparently that was said by one of the admins. They confirm that yellow spots exist but deny that this is a problem. I think this is a product defect and should be exchanged by the company without questions.
What do you think?
https://forums.oneplus.net/threads/re-yellow-screen.40239/page-31#post-1966073
pulsarvp said:
Apparently that was said by one of the admins. They confirm that yellow spots exist but deny that this is a problem. I think this is a product defect and should be exchanged by the company without questions.
What do you think?
https://forums.oneplus.net/threads/re-yellow-screen.40239/page-31#post-1966073
Click to expand...
Click to collapse
I would insist on getting it fixed up if you have a that partially yellow stain. It doesn't matter how "great" the price is, if it's got such a visual stain. I wouldn't put up with it.
Say what you will about Samsung phones, at least the OLED screens looked fabulous.
FITRS said:
I would insist on getting it fixed up if you have a that partially yellow stain. It doesn't matter how "great" the price is, if it's got such a visual stain. I wouldn't put up with it.
Say what you will about Samsung phones, at least the OLED screens looked fabulous.
Click to expand...
Click to collapse
I am planning to get the phone, but seeing OPO denying that yellow spots on the bottom are defects (they say it is normal), I will hold off for a time. It is really idiotic on their side to deny the problem and deny RMAs.
Just got my OnePlus One today in the mail, and to be honest I think people may be making this deal bigger then it needs to be, or I got very lucky. On my OnePlus One there is a bit of yellow tint at the bottom, but it is SO minimal that it strains and hurts your eyes to even look for it, and if you use on-screen buttons it covers it up anyways. And even if you use the hardware buttons, the amount of yellow is so little that you never rarely it with day to day use. Hell, my Nexus 5's minimal backlight bleeding on the screen edges is more noticeable then the yellow on my OnePlus One.
With that all said though... this still may be a hardware issue for some users, and if so OnePlus One should stand behind their product and offer replacement devices.
pulsarvp said:
I am planning to get the phone, but seeing OPO denying that yellow spots on the bottom are defects (they say it is normal), I will hold off for a time. It is really idiotic on their side to deny the problem and deny RMAs.
Click to expand...
Click to collapse
I know.
I can't believe a company that touts itself as having "beautiful experiences" would be so bad in the "customer service and selling experience". Noobs.
Got my device yesterday. Pretty bad Yellow staining along the bottom half inch of screen. Quite bad IMHO.
Requested a return/replacement
That's the same here. Received it on Wednesday, I've got the same problem as yours: yellow tint on the quarter-bottom side of the screen, that's worse on the right-bottom edge than the left-bottom one. Hoping it goes away but I don't think so.
Same here, very bad yellowing at the bottom of the screen.
Have asked if they will replace it, but they just send me a standard email that everyone gets:
Hi
Thanks for getting in touch! There are three different types of 'yellow screen' issues.
One is where the screen is evenly tinted yellow - this is actually an intended effect as warmer screens offer more true-to-life colors than bluish screens. To adjust your screen hue manually, please go to Settings > (under Device) Display & Lights > (under Advanced Settings) Screen Color > Custom > Hue.
Another is a slightly yellowish band across the bottom of the screen when viewed from unconventional viewing angles at full brightness. Our screens are lit from the bottom instead of from underneath, and to minimize bezels we place the light sources very close to the edge of the screen. To prevent excessive light leakage, the bottom edge is designed to be slightly opaque, which is why it appears yellow from certain angles.
If your screen has yellow spots that appear to expand however, please send us a photo and we'll see whether it's a hardware issue.
You might have seen photos of these issues online - most were taken at extreme angles and 100% brightness, or even doctored to increase the contrast. Actual imperfections are usually very subtle and do not impact normal usage.
Thanks for understanding
Best regards,
Marilyn
They also say the evidence is tempered with, basically calling us liars.
That response is awful. My screen is blatantly yellow and they are saying it's supposed to be like that!? I've sent a RMA request - will see what response comes back
Yellow on mine too. Got the device yesterday and quite displeased.
Bad QC from the supplier of the display. Either the glass was not cured long enough to the touch screen, or it was
rushed out without QC inspecting them for rejects. With the amount of orders requested in China alone, not to mention
the international demand, doesn't surprise me.
What's sad, is the stance OnePlus is taking. "you are holding it wrong, we did it for a warmer color display".
Crock of beans! It's a DEFECT when the bottom part of the screen is YELLOW.
Some say it will go away over time, but if you have access to a UV light, a little time under one of those might get
rid of it. Considering how long it takes to get one, sending it back for a replacement might take as long as it did
just to BUY one.
3
I can't see any yellow on the screen of my OnePlus One.
Just purchased a brand new Galaxy S6 32GB FLAT in white today. Right out of the box, especially on a white background, I noticed that the bottom half of the screen shifts into a more warmer tone. It's most visible on a white background, where i can actually see the transition between the two colour tones. Other colours are affected too, but not as noticeable. Please refer to the attached screenshots, (Ignore the diagonal lines running across the screen, caused by the camera artefact).
My question is, is it normal? Can you please check yours and provide feedback? Thanks in advance
I have the same
Its a common issue. But it shouldnt be like that. You should get a replacement
Dark5tar said:
Just purchased a brand new Galaxy S6 32GB FLAT in white today. Right out of the box, especially on a white background, I noticed that the bottom half of the screen shifts into a more warmer tone. It's most visible on a white background, where i can actually see the transition between the two colour tones. Other colours are affected too, but not as noticeable. Please refer to the attached screenshots, (Ignore the diagonal lines running across the screen, caused by the camera artefact).
My question is, is it normal? Can you please check yours and provide feedback? Thanks in advance
Click to expand...
Click to collapse
Dude this isnt severe. Ive seen enough amoled displays having worse tints and stripes. Yours is much better than them. If I was you, I wouldnt settle for this. Replace it or get a refund. I have severe ocd about my phone. I need it to be perfect. Luckily the S6 that I have has a very good display. A perfect one. Get a replacement asap. This isnt something normal.
Im ordering my 2nd replacemeny soon. My first one was yellowish and uneven like yours. My current one has a horrible pink tint. Try 3
Welcome to the club: http://forum.xda-developers.com/galaxy-s6/general/getting-replacement-s6-due-to-screen-t3074865
I took my phone back to the Samsung store and got it replaced by the manager there. The screen looked fine when i first looked at it in store, but soon after taking it home i realised that this second unit has a yellowish tint on the right side of the screen. Going back tomorrow for another replacement.... SIGH!!!!!
My third replacement from the Samsung Exp Store is.... a KEEPER! This unit has a much better even backlight and meets my expectation! After going through that trouble, i'm happy to say that I'm a a happy camper
Dark5tar said:
My third replacement from the Samsung Exp Store is.... a KEEPER! This unit has a much better even backlight and meets my expectation! After going through that trouble, i'm happy to say that I'm a a happy camper
Click to expand...
Click to collapse
Hi
Do you think my phone has the same back lighting problem or tint? been ocd for a while now since I got it yesterday.
cuteoz said:
Hi
Do you think my phone has the same back lighting problem or tint? been ocd for a while now since I got it yesterday.
Click to expand...
Click to collapse
Looks all right to me, but then again we all perceive things differently. My current unit is not perfect, there's still a green/blue tint to it, but it's tolerable. If you cannot tolerate it, then keep exchanging until you find one that you can tolerate with. Keep in mind though that you won't find a unit with 100% even colour hue; it's the limitation with AMOLED displays. All the best!
I have the same issue
I have the same, but much less severe than yours seem to be. I don't notice it at all with normal use, only super slightly on bright white screens. If it really looks like it does on the photo, I would get it replaced.
cuteoz said:
Hi
Do you think my phone has the same back lighting problem or tint? been ocd for a while now since I got it yesterday.
Click to expand...
Click to collapse
It's normal.
Light bars on black wallpaper
I have the following issue on black wallpapers.On top and bottom there is a lighter bar.This appears only after applying the wallpaper.Viewing them with Quickpick there are no bars.Same in Nova and TW after applying it.Tried attaching a screen but the bars are not captured.What could it be,a ROM issue,a low DPI?I have the DPI set to low.Also on brighter pics you can't see the bars ,after applying which makes sense.
White uniformity - Is this the jelly effect and is it normal?
I got a really good deal on a used Tab S6 from Amazon and I love the tablet but there is weird tinting thing happening on white screens.
When viewed slightly off-axis the tint goes blue.
Makes me nuts when reading NY TImes and edges of white screen are tinted blue.
The effect changes when viewed at different angles and seen without screen protector. It is tough to photograph but hopefully you can see what I see.
Ignore the moire in the middle of the first shot - that's a screen protector... Look at extreme edges of screen.
Thanks and pardon me if this has been answered before - I've searched and couldn't find this issue.
Does anyone have a pink tint to part of the screen? I know the Galaxy s6 had a bad problem with this. I'm hoping it's been solved in this generation.
http://forum.xda-developers.com/galaxy-s6/general/getting-replacement-s6-due-to-screen-t3074865
No pink tint on my S7, but the screen is not uniform. Bottom right corner is what it's supposed to be, with white background, but the upperpart has a yellowish tint to it.
Going crazy with these AMOLED screens, because last time I tried to buy a S3, I had to cancel my purchase after 3 units. They all had the same problem and I really tought, that Samsung could produce good screens after so many years, and because this isn't that much different with S6's screen
My Verizon S7 just starting displaying this problem. Bringing it back to Best Buy ASAP today.
Neo-Nemesis said:
My flat S7 has a bad screen too : Pink / Green color shift from top to bottom...
I already had this problem with 3 different S6 so I'm really disappointed the issue is still present with the S7. Got a RMA but it may takes 3 weeks for a replacement thanks to the ****ty consumer service in my country .
Here is a shot of the problem (the 2 shots are the same I have just augmented contrast on the second one to clearly see the problem).
http://imgur.com/a/aThlj
Click to expand...
Click to collapse
I'm quoting myself from another thread. Still an issue... I'm waiting for a replacement model right now and I hope the screen will be good.
Yep, I've got this issue. Pink tint at the bottom of the screen. The only negative of an otherwise faultless phone. I kind of wish it had an IPS LCD, seems these AMOLED screens are very inconsistent with colour. At the moment it's not TOO bad but I'd prefer a uniform display. Didn't have this issue with the S6.
AudiS2 said:
No pink tint on my S7, but the screen is not uniform. Bottom right corner is what it's supposed to be, with white background, but the upperpart has a yellowish tint to it.
Going crazy with these AMOLED screens, because last time I tried to buy a S3, I had to cancel my purchase after 3 units. They all had the same problem and I really tought, that Samsung could produce good screens after so many years, and because this isn't that much different with S6's screen
Click to expand...
Click to collapse
i have to exchange my amoled phones ALWAYS a few times (ordered my 5th S7 Edge today)!
i wrote a few threads regarding this, i also sent a message to displaymate (because they test "cherry-picked" devices, and do not mention this), see here: http://forum.xda-developers.com/note-4/general/note4-amoled-screen-quality-t2906365
1st: display not good compared to second device
2nd: the device i use now. very good viewing angles and no tint, BUT: left side of display is darker then right side
3rd: display strong yellow tint
4th: display almost good, slight yellow tint. would take this, BUT: front cam takes blurry pictures compared to other devices...
5th: ordered today!
you may think i'm a hypocrite or have OCD, but it makes me mad that a 800EUR device has such flaws!!!
TML1504 said:
i have to exchange my amoled phones ALWAYS a few times (ordered my 5th S7 Edge today)!
i wrote a few threads regarding this, i also sent a message to displaymate (because they test "cherry-picked" devices, and do not mention this), see here: http://forum.xda-developers.com/note-4/general/note4-amoled-screen-quality-t2906365
1st: display not good compared to second device
2nd: the device i use now. very good viewing angles and no tint, BUT: left side of display is darker then right side
3rd: display strong yellow tint
4th: display almost good, slight yellow tint. would take this, BUT: front cam takes blurry pictures compared to other devices...
5th: ordered today!
you may think i'm a hypocrite or have OCD, but it makes me mad that a 800EUR device has such flaws!!!
Click to expand...
Click to collapse
AudiS2 said:
No pink tint on my S7, but the screen is not uniform. Bottom right corner is what it's supposed to be, with white background, but the upperpart has a yellowish tint to it.
Going crazy with these AMOLED screens, because last time I tried to buy a S3, I had to cancel my purchase after 3 units. They all had the same problem and I really tought, that Samsung could produce good screens after so many years, and because this isn't that much different with S6's screen
Click to expand...
Click to collapse
I absolutely agree with you guys. We are paying a significant amount of money and we expect it to be perfect.
Kudos for keep trying @TML1504. Hope you get a perfect one this time.
Are you buying this from a local store or a online seller? Because all local stores in my country will ask too much question if I approach them for replacement since it's a silly issue related to display, software, speaker, camera. Mostly likely it will end up in a pointless argument from their side and they consider the issue under warranty only. Speaking based on my earlier experiences.
Are the screen tint issues happening straight out of the box or do they develop over time?
Are you guys noticing it when the display it tilted or even in straight position?
I got a replacement unit yesterday, but had to wait almost 4 weeks for it. Didn't get a DOA replacement at the store, because the store manager didn't see the yellow tint. This new unit has slight pink tint on the top part of the screen. Gonna wait till thursday and decide if I'm gonna change this one. Probably not, because with my luck I have to change phones too many times, and the store manager doesn't want/or can't see the problem.
Maybe I'm gonna forget and get used to this screen, because it's little bit better than the first unit. Driving me crazy that Im so sensitive to this kind of things
Lähetetty minun SM-G930F laitteesta Tapatalkilla
Same issue here. Been speaking to Samsung's UK arm on Twitter and they say to take it into my local store (even though it was bought elsewhere). My worry is that I'll make the trip and be told there's nothing wrong.
Duddyroar said:
Same issue here. Been speaking to Samsung's UK arm on Twitter and they say to take it into my local store (even though it was bought elsewhere). My worry is that I'll make the trip and be told there's nothing wrong.
Click to expand...
Click to collapse
so did you manage to get replacement ?
mine has slight (1mm) pink tint in the top.
I bought online and don't want to waste money on send+return postage just to get "there's nothing wrong with it"
AudiS2 said:
No pink tint on my S7, but the screen is not uniform. Bottom right corner is what it's supposed to be, with white background, but the upperpart has a yellowish tint to it.
Going crazy with these AMOLED screens, because last time I tried to buy a S3, I had to cancel my purchase after 3 units. They all had the same problem and I really tought, that Samsung could produce good screens after so many years, and because this isn't that much different with S6's screen
Click to expand...
Click to collapse
Really you are that new with this? its all samsung standard horror story...they are all different they all suck
galaxy s7 screen problem
same here i preordered a galaxy s7 and after 1 week of use i started noticing some color shiftiing when i'm in a dark room the auto brightnes turns the light down
and i start noticing ( especiallly in grey, grey dark and green dark cloros ) that the left side is brighter than the right side .
it's like a wave of light from the bottom left to the upper left of the screen this is really annoying when using a grey theme for example .
i compared to a galaxy note5 and s6 and they also have the same problem but in different parts of the screen.
i can't return it cuz the people in samsung want notice the problem. and they will tell me there's nathing wrong with it so i'll keep it until next year.
and by th way i had the same problem but it was pink on the right side whit my s6 last year and i changed the display twice under waranty, the third try i've got a farely good display.
maybe the next year i'll buy an iphone.
ayamgoreng said:
so did you manage to get replacement ?
mine has slight (1mm) pink tint in the top.
I bought online and don't want to waste money on send+return postage just to get "there's nothing wrong with it"
Click to expand...
Click to collapse
Yep, picked up and replaced by Samsung UK within five days. New unit had a perfect screen
Anyone else experience anything like this? I've just started noticing that there are faint lines all up and down the screen. There doesn't appear to be a reason they show up, and they don't always stick around. In fact, they seem to fade in and out.
Once you notice them you can't un-see them though. I doubt this is something that would come across in a screenshot, but I will try to take a photo with another phone and post it.
Well I finally have some pictures to show what I'm seeing. Hopefully I'm not the only one?
everything fine until now here
did you contact the xiaomi support ?
Check that it's not just colour banding in your wallpaper.
Absolutely not just my wallpaper. I notice it most on my keyboard, but the lines are up and down the entire display regardless of what is on the screen.
Since I bought the phone from an eBay reseller in the US, I highly doubt they'll consider my warranty valid.
Hi, yes, I have the exact same thing happening. It started like half an hour ago, I've been on a walk, with a headphone plugged in for 2 hours. When I got home, I noticed the stripes especially on colors that are not entirely white, like the notification shade pulled down on a white background. Now it starts to fade away and is barely noticeable. Did it go away on your device, or it still persists? Did you do anything about it?