Gear S3 display turning off and won't come back on - Samsung Gear S3

I have a Gear S3 Frontier (BT). I have it set to always on but sometimes I go to check a notification and the screen is off. No matter what I do with the bezel or the buttons, the display won't come back on. I can feel haptic feedback so I know the watch is still alive!
The only way to restore the screen is to hold the lower button in until it reboots.
Has anybody else had this issue?
Tizen 3.0.0.1 running on watch.

Hopefully your warranty is still active and you should send it in...

Sparkz914 said:
Hopefully your warranty is still active and you should send it in...
Click to expand...
Click to collapse
I'm having the same problem now. Samsh!t has 'repaired' my watch twice now. The first time they replaced the entire screen assembly (touchscreen, everything). (<-Even though I sent it in because the battery wouldn't fully charge and would overheat while charging lol. You can't make this up.) I'm not sure why this would be happening on a new screen?
I'm sooooo done with this piece of crap watch. I guess I'll contact Sammy again...

Been having the same issue and same temp fix as the OP. Then the other day my screen was 3/4 lit up. Not sure what's going on with this watch. Ever since the new update it's been buggin
Sent from my SM-N950U using Tapatalk

i have this problem, too. appears to be a software issue since 3.0 update. not much we can do.

Related

Turn off Fully Charged notification

I hate that notification because I use my phone for my alarm and it lights up in the middle of the night. Has anybody figured out a way to turn that notification off? I have looked and not found anything on the phone or in the forums.
If you can't find a way to suppress the notification, do what I do...turn the phone over. If you don't have the Body Glove case that lifts the screen off the furniture and are concerned about scratches, put it on a paper towel or similar item to protect it. I use a wash cloth.
would also like to know how to turn that stupid notification off - software based and not using a towel though
I don't know much yet but I was digging around in root explorer and if you go to /system/media there are a bunch of .qmg files for battery related stuff, and two of them are named chargingwarning.qmg and Disconnected.qmg. Could one of these be the file for the fully charged notification?
rockr09 said:
I don't know much yet but I was digging around in root explorer and if you go to /system/media there are a bunch of .qmg files for battery related stuff, and two of them are named chargingwarning.qmg and Disconnected.qmg. Could one of these be the file for the fully charged notification?
Click to expand...
Click to collapse
Probably not because the notifications are all text, and QMGs are the 3d files used at boot-up. Most likely those animations are used in the battery meter that is displayed when the phone is off (turn your phone off and plug it in).
This won't help with the light, but the sound can be fixed.
http://forum.xda-developers.com/showthread.php?t=737147
seriously? we are all STILL dealing with this? has anyone found a solution to prevent this notification from popping up?
GarciaM25 said:
seriously? we are all STILL dealing with this? has anyone found a solution to prevent this notification from popping up?
Click to expand...
Click to collapse
It is confirmed fix in the 2.2 release - at least the JI6 build we are all playing with. They moved it to the notification bar.
Bumpage!
Been a lurker but just recently got my Captivate. Great forum here! Looking forward to contribute as well.
Well my issue with the "Fully Charged" battery notification is the display will stay on for the entire night. When I wake up in the morning, I see the phone's display on with the notification. Is this normal? I think this was happening just recently but I can't remember. Shouldn't the display turn off after the set amount time of inactivity? Thanks.
Nevermind, I figured it out. Within the development settings, the option to never allow the phone to sleep while plugged into the usb was checked. I wonder why that was checked.
Sent from my SAMSUNG-SGH-I897 using XDA App
Ok, I THOUGH disabling that option would put the display to sleep when the notification comes on but it doesn't. =(
Is this normal behavior? The screen stays lit after the notification is on? The only reason why i'm concern is if I'm plugging it in night after night and it's on that particular screen for hours at a time, there might be some burn in issues.
dawei213 said:
Ok, I THOUGH disabling that option would put the display to sleep when the notification comes on but it doesn't. =(
Is this normal behavior? The screen stays lit after the notification is on? The only reason why i'm concern is if I'm plugging it in night after night and it's on that particular screen for hours at a time, there might be some burn in issues.
Click to expand...
Click to collapse
Not likely. It's not a rear projection tv or a CRT monitor. Burn-in problems died with those.
miztaken1312 said:
Not likely. It's not a rear projection tv or a CRT monitor. Burn-in problems died with those.
Click to expand...
Click to collapse
Guess you haven't seen some of the demo Captivate at your local AT&T stores. Seeing the burned in images on those beautiful SAMOLED screen just kills a little bit of me.
In any case, so it's normal for the screen to take on after the message notification comes on?
dawei213 said:
Guess you haven't seen some of the demo Captivate at your local AT&T stores. Seeing the burned in images on those beautiful SAMOLED screen just kills a little bit of me.
In any case, so it's normal for the screen to take on after the message notification comes on?
Click to expand...
Click to collapse
None of the models I saw had burn-in at all. I got my phone on August 30th of this year. The phone had been on the shelves since July. But I would imagine it's normal for the screen to come on.
I got my phone only three weeks ago, so the phone sitting on display has probably been there a long time. And yeah, samoled screen can get burned in. well guess I'll have to charge it during the day time for now until I can figure out a way to disable the pop up.
Oh my worry is that the screen might be in the on state with the same image for hours while I sleep. That's something I can't leave to chance.
Sent from my SAMSUNG-SGH-I897 using XDA App
dawei213 said:
I got my phone only three weeks ago, so the phone sitting on display has probably been there a long time. And yeah, samoled screen can get burned in. well guess I'll have to charge it during the day time for now until I can figure out a way to disable the pop up.
Oh my worry is that the screen might be in the on state with the same image for hours while I sleep. That's something I can't leave to chance.
Sent from my SAMSUNG-SGH-I897 using XDA App
Click to expand...
Click to collapse
As long as you're not using a Samsung Dock or have the Stay Awake option checked off in settings, it won't stay on. I watch my phone every night. It usually finishes charging long before I ever go to sleep (case in point, it's 3:11am, and the phone was done around 1am) and the screen always times out and turns itself off. It doesn't come back on either.
miztaken1312 said:
As long as you're not using a Samsung Dock or have the Stay Awake option checked off in settings, it won't stay on. I watch my phone every night. It usually finishes charging long before I ever go to sleep (case in point, it's 3:11am, and the phone was done around 1am) and the screen always times out and turns itself off. It doesn't come back on either.
Click to expand...
Click to collapse
Ok, yeah that's what I figured. Thanks for confirming it for me. I do have that option "not checked". Something might be preventing it to fall back asleep.
Is there any log within the file system which might keep track of system events? I might have to do a little digging around.
Thanks for your input.
dawei213 said:
Ok, yeah that's what I figured. Thanks for confirming it for me. I do have that option "not checked". Something might be preventing it to fall back asleep.
Is there any log within the file system which might keep track of system events? I might have to do a little digging around.
Thanks for your input.
Click to expand...
Click to collapse
I don't believe there's any logs, but you might have some luck installing logcat from the market and checking that after one night
Sent from my Captivate
Charged notification PROBLEM SOLVED !
PROBLEM SOLVED ! NO COST !
I saw this suggestion in another forum and it WORKS, so I'm passing it on !
Set the global notifications to SILENT.
Set the notification on Gmail to any ringtone, NOT DEFAULT.
Set the notification on messaging to any ringtone, NOT DEFAULT.
You'll still have a tone when you 1st plug the phone in to the charger, but NO tone when it's fully charged.
Where are these settings? I can't find them any where.

Update or bad screen?

Hey people
Got my smart watch about 4 days ago and it was all good until tonight and now for some reason i can't see the clock anymore unless i press the power button :S i could have sworn it had a low light mode and the clock was visable ok but since tonight i can't see the time unless there's a light pointing straight at the watch. I hooked it upto the service centre thing and updated it through that but hasn't helped.
am I going mad here and just seeing things? :S
EDIT: i also noticed when i turn it off i get some weird colours appearing in the clockface some pinks/purples. i don't understand it was ok a couple of hours ago and it's been on my wrist the whole time :S
Did you try to reset the watch? Also our you have any custom clocks installed, remove them. As after reset, Sony smartwatch app will reinstall them on the watch, once the watch and the phone are connected.
On your watch, go to settings and tap reset watch.
Sent from my HTC One SV using Tapatalk
tried that chap loads of times and nothing tried re-installing firmware and nothing swell. no custom watchfaces installed either just the stock ones
Roxas598 said:
Hey people
Got my smart watch about 4 days ago and it was all good until tonight and now for some reason i can't see the clock anymore unless i press the power button :S i could have sworn it had a low light mode and the clock was visable ok but since tonight i can't see the time unless there's a light pointing straight at the watch. I hooked it upto the service centre thing and updated it through that but hasn't helped.
am I going mad here and just seeing things? :S
EDIT: i also noticed when i turn it off i get some weird colours appearing in the clockface some pinks/purples. i don't understand it was ok a couple of hours ago and it's been on my wrist the whole time :S
Click to expand...
Click to collapse
Just to make it clear, you are not talking about the low power mode right? No backlight, but can be still seen by people in ambient light??? Maybe you should take a picture of the watch so we can clearly see what is going on.
At night my sw2 turns of the screen completely. But when I MOVE the watch it turns on the clock on the display. I think it has an accelerometer that turns off the screen when no movement is detected.
Sent from my GT-N5100 using Tapatalk
severoprisan said:
At night my sw2 turns of the screen completely. But when I MOVE the watch it turns on the clock on the display. I think it has an accelerometer that turns off the screen when no movement is detected.
Sent from my GT-N5100 using Tapatalk
Click to expand...
Click to collapse
The same for me. I think that isn't a bug, but accelerometer
Inviato dal mio LG-D802 utilizzando Tapatalk
It is normal.
It is a feature to save battery when it isn't worn.
I am more curious as to the "watch (display) turns on from moving it". Does the SW2 have an accelerometer? My watch display doesn't kick on when I move it. Or was this a feature of the earlier SmartWatches?
Nomad1600 said:
I am more curious as to the "watch (display) turns on from moving it". Does the SW2 have an accelerometer? My watch display doesn't kick on when I move it. Or was this a feature of the earlier SmartWatches?
Click to expand...
Click to collapse
I believe SW2 does have an accelerometer. Put your watch on a table, leave it untouched for while, screen completely turns off. Not even the low power watch mode is displayed. But once you move it, low power watch comes back on (without the backlight). I observed it many times when it was charging and when left at the bed side table.
But it is not utilized for backlight function. That is a missing feature people are asking for. But I don't really need it. Just like a regular watch, I press a button to turn the light on when I can't see it in the dark.
Sent from my HTC One SV using Tapatalk
thearif said:
I believe SW2 does have an accelerometer. Put your watch on a table, leave it untouched for while, screen completely turns off. Not even the low power watch mode is displayed. But once you move it, low power watch comes back on (without the backlight). I observed it many times when it was charging and when left at the bed side table.
But it is not utilized for backlight function. That is a missing feature people are asking for. But I don't really need it. Just like a regular watch, I press a button to turn the light on when I can't see it in the dark.
Sent from my HTC One SV using Tapatalk
Click to expand...
Click to collapse
Wow... I didn't even notice the screen going completely black after sitting for a while. I am still on watch honeymoon, and either the watch is on my wrist or turned off and on the dresser. But sure enough, it does go into a deeper "sleep" mode and wakes up when I pick it up. Nice!
I do see that having it wake to the backlit mode would be nice but it would seem to kill the battery since when worn it would be in more constant movement. Unless they tuned the accelerometer to only wake when a more significant motion happens.
Nomad1600 said:
Wow... I didn't even notice the screen going completely black after sitting for a while. I am still on watch honeymoon, and either the watch is on my wrist or turned off and on the dresser. But sure enough, it does go into a deeper "sleep" mode and wakes up when I pick it up. Nice!
I do see that having it wake to the backlit mode would be nice but it would seem to kill the battery since when worn it would be in more constant movement. Unless they tuned the accelerometer to only wake when a more significant motion happens.
Click to expand...
Click to collapse
Yeah the previous iteration of smartwatch from Sony did not have always on watchface and it was a necessity. And to see the time you had to turn on the display. One way was to double tap on the watch screen to wake it up. Another way was to light up the screen by lifting your arm and turning the watch towards you. But the second way never really worked reliably.
But I don't think SW2 needs that. As we already have always on watch with great readability even in places where there little light.
Sent from my HTC One SV using Tapatalk
thearif said:
Just to make it clear, you are not talking about the low power mode right? No backlight, but can be still seen by people in ambient light??? Maybe you should take a picture of the watch so we can clearly see what is going on.
Click to expand...
Click to collapse
Sorry for the delay! yeah seems my watch didn't have the low power mode and now it does it's just near impossible to see unless i have some light directly on the screen
Roxas598 said:
Sorry for the delay! basically sitting here in the dark i can't see the time on the display at all but i could when i first got it now I need to actually press the button to see the time :S dunno if it's just me thinking i could or not is the problem lol
Click to expand...
Click to collapse
So there is nothing on the screen not even the low power mode on the watch. I don't know what to tell you boss as you have already done a reset. Maybe one thing to check is to use SUS to reflash the firmware using your pc, if you haven't done it already.
Sent from my HTC One SV using Tapatalk
thearif said:
So there is nothing on the screen not even the low power mode on the watch. I don't know what to tell you boss as you have already done a reset. Maybe one thing to check is to use SUS to reflash the firmware using your pc, if you haven't done it already.
Sent from my HTC One SV using Tapatalk
Click to expand...
Click to collapse
sorry chap i updated my post there is something on the screen but it's impossible to see without some sort of light source on it makes it kinda annoying to use could have sworn it wasn't when i first got it but figured i'd ask anyway!
Roxas598 said:
sorry chap i updated my post there is something on the screen but it's impossible to see without some sort of light source on it makes it kinda annoying to use could have sworn it wasn't when i first got it but figured i'd ask anyway!
Click to expand...
Click to collapse
No problem. I never considered the low power hard to see. But I guess most of the time I am in well lit places
Sent from my HTC One SV using Tapatalk

Problems after problems

Hey everyone, so I had a thread on here the other day about my S8+ having dead pixels, and I thought I'd start a new thread because things have escalated quite a bit.
So originally I had a clump of dead pixels form in the middle-left side of the screen. I was a bit hesitant to get it RMA'd because that was the only fault, or so I thought. Since then, I've had nothing but trouble:
> Force touch home button sometimes doesn't respond, with both screen on and off.
> Notifications are ridiculously lagged. They either come in 10-20 minutes after my other devices get them when the screen is off, or only when the screen is turned back on. On both WiFi and 4G.
> Intermittent lag. Mostly noticeable with Messenger chat heads, but have also seen it with the "connected to wifi" toast notifications. Everything freezes until the toast notifications fades out.
> Alarms not sounding. They only vibrate now. Even on loud mode. Settings show the alarm tone and okay it fine there. Luckily I wake up to my phone vibrating.
> GPS. 90% of the time it can't locate me properly. I'll be like 2 towns over and I'm forever pointing north. So navigating is impossible as I either don't move or am no where near where I actually am. Give the phone a restart and it works fine for a bit.
> Fast Charging doesn't fall back to normal charging if any 3rd party cable is used, even Belkin. My S7E used to fall back with no problems. It says it's charging but percentage doesn't move at all. Turning off fast charging works.
> Forever getting notifications that my Gear S2 is connected. Doesn't pop up but they come up in the notification drawer.
Is anyone else having these problems? Maybe I'm just unlucky.
Edit: Can a mod please move this to S8+ forum? Phone's XDA app had wrong phone selected.
Im about to get off from my couch and go buy s8 plus and now u got me thinking to keep my s7 edge since im really happy with it
frogomas7 said:
Hey everyone, so I had a thread on here the other day about my S8+ having dead pixels, and I thought I'd start a new thread because things have escalated quite a bit.
So originally I had a clump of dead pixels form in the middle-left side of the screen. I was a bit hesitant to get it RMA'd because that was the only fault, or so I thought. Since then, I've had nothing but trouble:
> Force touch home button sometimes doesn't respond, with both screen on and off.
> Notifications are ridiculously lagged. They either come in 10-20 minutes after my other devices get them when the screen is off, or only when the screen is turned back on. On both WiFi and 4G.
> Intermittent lag. Mostly noticeable with Messenger chat heads, but have also seen it with the "connected to wifi" toast notifications. Everything freezes until the toast notifications fades out.
> Alarms not sounding. They only vibrate now. Even on loud mode. Settings show the alarm tone and okay it fine there. Luckily I wake up to my phone vibrating.
> GPS. 90% of the time it can't locate me properly. I'll be like 2 towns over and I'm forever pointing north. So navigating is impossible as I either don't move or am no where near where I actually am. Give the phone a restart and it works fine for a bit.
> Fast Charging doesn't fall back to normal charging if any 3rd party cable is used, even Belkin. My S7E used to fall back with no problems. It says it's charging but percentage doesn't move at all. Turning off fast charging works.
> Forever getting notifications that my Gear S2 is connected. Doesn't pop up but they come up in the notification drawer.
Is anyone else having these problems? Maybe I'm just unlucky.
Edit: Can a mod please move this to S8+ forum? Phone's XDA app had wrong phone selected.
Click to expand...
Click to collapse
All good over here. Return the unit and get it swapped with a new one.
If you have this many issues, You shouldn't waste time posting here (Unless another Manufacturer "assists" you .. *Wink,. We all need money.) - However, Best Advice - Go to a Samsung Service and return it.
Viouf said:
Im about to get off from my couch and go buy s8 plus and now u got me thinking to keep my s7 edge since im really happy with it
Click to expand...
Click to collapse
I don't want to persuade you from upgrading. The phone is amazingly good, don't get me wrong, at least for the first few days with my one. I just think I've got a defective one, which happens. Just wanted to see if anyone else had the same problems.
JazonX said:
All good over here. Return the unit and get it swapped with a new one.
If you have this many issues, You shouldn't waste time posting here (Unless another Manufacturer "assists" you .. *Wink,. We all need money.) - However, Best Advice - Go to a Samsung Service and return it.
Click to expand...
Click to collapse
I will be for sure. Just wanted to put my experiences out there and see if anyone else has the same issues. Especially with a new device IMO, it's good to see whether it's a single deffective unit or wide spread bugs are appearing.
Viouf said:
Im about to get off from my couch and go buy s8 plus and now u got me thinking to keep my s7 edge since im really happy with it
Click to expand...
Click to collapse
I have no idea whether you should upgrade, but using just the most recent anecdote (out of millions) you happen to have encountered is not an accurate way to assess a product's quality.

Phone face down, rings, screen black...

If I have my phone face down on a counter when it rings, when I pick it up the screen is black. Not off, as I see some light, but basically dark.
I cannot see who is calling...can't get it to display.
This actually happens a lot other times. Just now, for example, I just picked it up, and turned it on with finger print. I placed it face down, and picked back up immediately...screen black.
If I happen to have it on and brush the screen across my side, it will go black.
The ringing is the realy annoying one.
Any suggestions? I'm thinking it has to do with something about the proximity sensor sensing the screen against something...but it should let it come on when it's not against something.
Is noone else having this problem? Every time my phone rings, it turns on but stays black. I never know who's calling unless I answer.
I don't know what to do with it. Very annoying.
Hoping someone has a suggestion.
You could disable auto dimming on your phone. Use Lux from Play store instead.
Planet X said:
You could disable auto dimming on your phone. Use Lux from Play store instead.
Click to expand...
Click to collapse
Do you mean Auto Brightness? If so, that is not the problem. I have it disabled and am using an app for brightness control...not automatic.
I cannot find anything in settings about 'auto dimming'.
Thanks for the suggestion though...
You're right. I mean Auto Brightness, it does Auto Dimming too . B.t.w. I don't have this issue.
Planet X said:
You're right. I mean Auto Brightness, it does Auto Dimming too . B.t.w. I don't have this issue.
Click to expand...
Click to collapse
I'm beginning to think I am the only one.
Another symptom which I am thinking is related. Sometimes when I touch my finger to the fingerprint button to wake the phone, it comes on with that dark screen for just a moment. It feels like the phone is busy, overloaded, or just slow. It will then come fully on. Also seems like maybe it is just in deep sleep and slow to wake up. If I turn it off and back on, it is instant.
I check memory and it always has just under 1.5 GB free.
I don't know what to think, but it is very annoying. I thought about chalking Huawei support, but I'm sureo they'd just say to hard reset.
I do have a lot of apps on the phone, but with that much free memory I wouldn't think that should be a problem.
Another interesting thing related to screen dark: I can have the setting for display to not turn off if no actdivity to 10 minutes, and it still goes off after less than a minute. (Going off is different from the topic of this thread where it is near black/dark, but not off).
I discovered this while trying to use Huawei backup. Thinking of doing a Factory Reset. Instructions say to not lock the screen, so I'm trying to keep screen on w/o my having to hold the phone the entire backup.
This overall topic is making me pretty unhappy with the phone, which I had thought was perfection when I started with it.
sigh...
I finally called Huwaei technical support this morning. They apparently know about this problem, and want me to send the phone back for repair. They expect me to be without a phone for two weeks while this is going on.
It speaks to the reason to not buy phones away from carriers, as anytime I had a problem with my Samsung, they would send out a replacement and then I would send back my old one and I would not have to be without a phone.
Pretty poor .
AN update In case anyone is following this for some reason...
Getting ready to send the phone in, I did another factory reset. I had got to wondering if maybe Gravity Box had been part of my problem. May be the case...not sure. But for now i'm not having the problem. I changed some of the settings on it when I reinstalled. I cancelled the return.
I've had the odd time when the screen is on, but not properly backlit. You can just about make out the screen, but then the backlight seems to rectify itself. It isn't just the Mate 9, but the P10 and probably other phones. Doubtful a hardware issue I'd have thought - rather a software glitch.
The P10 just got an update earlier this week (yet still with April security patches) but my Mate 9 hasn't had an update in months.

Black Screen Of Death

Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Power it down completely then plug in the charger.
If nothing shows on the screen it sounds like you lost some significant hardware... maybe just a connector.
toddyc said:
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Click to expand...
Click to collapse
Same happened to my SM-N9860 unit when I woke up today. I about to unlock and the display suddenly went black screen. Did everything but no luck. I am also sure it's the display that's f***d up. The phone is still working - I can still access it in Dex and Link to Windows. This is my second Samsung phone with f**d up display for unknown reason. This is crap Samsung. Not expecting for this from an expensive flagship smartphone. I swear this is the last.
toddyc said:
Hi All
Has anyone had any issues with a black screen?
Everything else works like incoming calls and notifications but the screen it totally black!
Woke up early hours last night and noticed no AOD so tried to turn my phone on but the screen was just dead. Tried the volume and power button but still no joy
Click to expand...
Click to collapse
By the way, how did you fix your phone?
I tried searching it on the net, seems a number of Note 20 ultra units are experiencing the same.
https://us.community.samsung.com/t5/Note20/Note-20-Ultra-Black-Screen-Phone-no-display/td-p/1437825
Seems that display replacement is the only fix.
tribalfs said:
By the way, how did you fix your phone?
I tried searching it on the net, seems a number of Note 20 ultra units are experiencing the same.
https://us.community.samsung.com/t5/Note20/Note-20-Ultra-Black-Screen-Phone-no-display/td-p/1437825
Seems that display replacement is the only fix.
Click to expand...
Click to collapse
Poor parts QC.
Samsung will substitute components and smaller chipsets in the middle of a production run. This can lead to unpredictable behavior especially after firmware updates... or outright failures like this.
Not reassuring especially with a flagship phone.
blackhawk said:
Poor parts QC.
Samsung will substitute components and smaller chipsets in the middle of a production run. This can lead to unpredictable behavior especially after firmware updates... or outright failures like this.
Not reassuring especially with a flagship phone.
Click to expand...
Click to collapse
Yeah. Very disappointing.
I can't believe it but my screen unexpectedly revives itself after a day.
tribalfs said:
I can't believe it but my screen unexpectedly revives itself after a day.
Click to expand...
Click to collapse
Time will tell. Intermittents are the hardest hardware failures to troubleshoot...
blackhawk said:
Time will tell. Intermittents are the hardest hardware failures to troubleshoot...
Click to expand...
Click to collapse
Agree. But I am happy that it's working fine now and I hope it will not recur.
tribalfs said:
I can't believe it but my screen unexpectedly revives itself after a day.
Click to expand...
Click to collapse
hi im facing exact same thing in my N986 B Galaxy Note 20 Ultra. I had 10 percent battery left. i had put phone on charge and saw after 20 minutes and tghe screen was black.
Now its blackscreen can connect with tv via hdmi dex mode
but phone restarts after 10 minutes.
the touch seems fine as mouse function works phone is on but no display
can you tell exactly what you did when your phone revieved after one day
did u keep it on. charge all tiime tried reset or removed charging
or nothing and tried after 1 day
Edit After 24 hours of tapping slappingrebooting installing stock firmware. my display came back alive.
last thing was i was using phone in dex mode and trying to open close camera app rapidly by direct touch on screen. i dont know what worked but it saved my 300 dollars of screen replacement
I have exactly the same issue.
I was typing on whatsapp when suddenly screen get black. It was on friday morning. Notifications were ok, voice commands too. Touchscreen ok, I could use it normally when using my TV as screen with HDMI cable or with my notebook, when connected to windows or even Dex.
One day earlier I had an issue with the new magisk update. I freeze magisk manager wich was force closing but later, I managed to reinstall with dex and was working fine. Not sure if it's related.
I already flashed fresh stock Android R rom, wich I thought would solve any issues related to magisk or any other software issue.
24h after flash stock rom and keep force rebooting and taping, and my display is still dead.
Tried to tap, slap, shake (I can her some noise next to camera module when shaking, is it normal? I took off S-pen and microsd tray to see if it was the cause, but the noise still persists). No damage, water, or anything else. Only 2 months of use.
Display is still dead.
I'm draining battery now with some apps that also vibrate phone, to see what happens when full drained.
I live in Manaus/Brazil and repair centers are not working until March 23 because of Sars-CoV2. And my knox is tripped. It would cost a lot If I have to replace display or even the phone, since they probably will say it's no longer covered by warranty.
Any tips are welcome.
Thanks in advance.
Hope I have that lucky as well.
It happened to me again today. Surprisingly, a strong knock at center of the screen revived it again.
tribalfs said:
It happened to me again today. Surprisingly, a strong knock at center of the screen revives it again.
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Hardware failure. May be a loose connection, cracked solder joint, trace failure on the mobo, or a bad component.
Intermittents are the hardest problems to find...
blackhawk said:
Hardware failure. May be a loose connection, cracked solder joint, trace failure on the mobo, or a bad component.
Intermittents are the hardest problems to find...
Click to expand...
Click to collapse
Yes, obviously. Samsung already replacing displays of those who are having this issue.
tribalfs said:
Yes, obviously. Samsung already replacing displays of those who are having this issue.
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Click to collapse
Not good if there's a recall... crap QC is getting to be a bad Samsung habit.
Those of you with BSOD issues: Did you have intermittent wifi connectivity issues as well? My N20U had the 'connected to wifi AP but no internet' for the last month. Then today after unplugging the OEM charger, checking charge level, never picking the phone up from the desk, and returning to it 30 minutes later the BSOD had hit. No amount of hard restarts or waiting fixed it and it had to get shipped back. Just wondering if there is any correlation between the wifi issue and the screen going out, and if people should start sending their note in ASAP if the wifi problem occurs before the screen goes?
hello
i had the same problem (didn't have any Wifi issues before)
and after the screen went black for 2 day , it came back and worked for a few hours.. then went off again and Never came back
i tried everything, resets , cables , connecting to Dex or Hdmi , updating.. but Never worked
i went to Samsung and they said screen must be replaced ( will pay for it as i am out of warranty)
can you tell me what have you done or if anything worked for you?
My screen went black after a screen replacement. Only the front glass was broken not the digitizer or actual screen. From what I can tell it's not just the screen that's dead, it's the digitizer too. The S-Pen board underneath it all isn't even registering. When I plug it in the computer doesn't see it so Dex won't connect and there is no signal for HDMI to work. Had the USB port replaced just to be sure it wasn't a bad port.
It's like some one took the graphics card out of a computer and took the touch screen monitor. The phone still gets signal. It connected to my smart Fossil watch and I could answer calls and texts.
But the phone is 9 months old. And from what I've heard from parts distributors it's not the screen that's the issue. So now I have a new motherboard. Now I have to figure out how to program it....

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