Hi there. I've just upgraded my phone to Oreo and I have this issue with the 'Files' app (not the My Files app). Whenever the Files app is launched to pick a file (e.g. attach a file in Gmail or select a photo in Snapseed) the Files app will immediately crash with a 'Files has stopped' error.
I have tried booting the phone into safe mode and tried attaching a file in Gmail, which worked perfectly. So my guess is that a third-party app is causing the persistent crash. However, my phone has several apps and trying to identify the culprit app(s) will be too much of a hassle.
Does anyone else have the same issue after upgrading to Oreo and have a solution to it (other than factory resetting)?
Any help will be greatly appreciated. Thanks in advance.
Probably there's a bug somewhere. So you could do any of the following:
1. Wait for an update
2. Do a factory reset
Apart from these two, I don't see other options.
RossTeagan said:
Probably there's a bug somewhere. So you could do any of the following:
1. Wait for an update
2. Do a factory reset
Apart from these two, I don't see other options.
Click to expand...
Click to collapse
Hmmm well alright, thanks for your help
I have the same problem with my NOTE8, after the March Update, this problem started to appear.
Got in touch with the guys from MyFiles and after few e-mails, they say:
''I checked your log files and found out some error.
But these are regardless of MyFiles so cannot handle it anymore by our side.
com.android.documentsui has problem and it seems to be below apk''
Went here: android.stackexchange.com/questions/187501/what-is-com-android-documentsui
And I believe its a major software glitch that has to be corrected by google/android/samsung...
As others have suggested this may be due to the app nit working with Oreo.
I use FX explorer app from play store, it works with every version of android I have ever used including S8× exynos Oreo
As well as being a great file explorer / management app it can be used to navigate to a specific file to attach etc.
https://play.google.com/store/apps/details?id=nextapp.fx
Hi, sorry I forgot to update. I don't know what happened, but I think after a minor software update, the issue resolved on its own.
Nevertheless, thanks for all your insights and advice on this matter
My files stopped on my android galaxy phone
Hello dear,
Hope you are fine.
Dear, I have a problem with my samsung phone which is : "My Files Stopped Working..". Could you help me resolving this problem please??
Also, I have another question, if I want to do system update or software update for my phone, does it affect my files, folders, pictures, videos, etc... Or it just update the phone system??
If you know about these problems, please help me.. And thanks alot.
Related
Hello,
Post rooting (repenting it already) my Samsung Galaxy S Plus (GTI9001), I am unable to install any apps via Play Store. I am able to install apk's from the SD Card though. I un-rooted the phone but problem persist.
When I try to install any app, I can see the app being downloaded on the notification but the moment the download completes nothing happens. When i go to Play Store > My Apps I could see that it still says downloading though the app is fully downloaded. I guess some permission issues here. Please help.
I have already cleared Play Store cache and tried.
reyolin said:
Hello,
Post rooting (repenting it already) my Samsung Galaxy S Plus (GTI9001), I am unable to install any apps via Play Store. I am able to install apk's from the SD Card though. I un-rooted the phone but problem persist.
When I try to install any app, I can see the app being downloaded on the notification but the moment the download completes nothing happens. When i go to Play Store > My Apps I could see that it still says downloading though the app is fully downloaded. I guess some permission issues here. Please help.
I have already cleared Play Store cache and tried.
Click to expand...
Click to collapse
Hello,
Which Rom do you use? Maybe you have to root it again. Usually you can fix permissions in CWM. Have you tried to restart after "Download is finished". For Me it was working on my Asus EeePad.
Reply to Chris
Chris089 said:
Hello,
Which Rom do you use? Maybe you have to root it again. Usually you can fix permissions in CWM. Have you tried to restart after "Download is finished". For Me it was working on my Asus EeePad.
Click to expand...
Click to collapse
Chris, I am still on stock ROM and I am not likely to go for a custom ROM since there are not much good ROM's available for Samsung Galaxy S Plus and Yes I tried multiple reboots. After reboot, on the notification it says that app download failed due to some error with a number.
Thanks for your reply.
Same issue
Reyolin,
I have had the same problem on my Samsung Galaxy S Plus but it has only started today. Mine has been rooted for about 5 months now, since I first got it.
I did a search using EStrong File explorer and it found a file called "downloadfile.apk" in /cache (I assume this is the file as it is the same file size as stated in the Play store. However, when I tried to run or copy it it had disappeared.
It's almost like the APK is being downloaded and then being deleted before installation actually occurs.
I think rooting your phone and the inability to install apps is just coincidental.
I will do some more playing about and see what I can find (I also already tried removing the Google Play updates (to go back to the old style Market). This still did not solve the problem.
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Thanks ✟
Moving to Q&A
Exactly same proble
Hi,
I have exaclty the same problem (galaxy s plus), rooted 5 month ago and problem started 2 days ago...
I updated superuser at that time and tried to update the su binarie but it fails on validation of new su and stopped (not replacing old su), this is the only thing I can remember of. root is still working with old su. Maybe the cleaning needs to be done ?
Has someone found a way to fix this?
edit:
after some investigation, this is what happens:
if I try to install one app from play store, it is downloaded correctly and then nothing happens.
the file downloaded is in /cache/downloadfile.apk
If I copy this file to /sdcard/external_sd/downloadfile.apk and run it manually it installs correctly.
Stef
galaxy s plus specific issue
i am having the same problem since morning and i also use Samsung galaxy s plus, so certainly the issue is phone specific.
Good news! Problem solved for me
Hi,
I contacted google play support and her was there answer:
Thanks for contacting us and I am sorry for the delay in responding.
We've gotten some reports that users with Samsung Galaxy S Plus devices running Android OS version 2.3 (Gingerbread) are having trouble using Google Play. We're aware of this issue and to solve it we recommend you to uninstall updates to the Google Play app by following these steps:
1. Tap Menu > Settings > Applications > Manage applications
2. Find the "All" tab
3. Scroll down to Play Store and tap to select
4. Tap "Uninstall updates"
Thank you in advance for your patience and understanding.
So I followed this and it works again!
Here are the steps after doing google recommendations:
- click google play icon, it will open old google market
- install an application, for me it worked again!
- exit google market
- click again the google play icon, it will ask to accept google play license
- click yes and then try to install another app, it worked again!
Hope this will solve also your issues,
Stef
I Just had the same problem. Here is how I fixed it,
- Uninstalled updates for Google Play
- I added a New Google Account.
- I Then signed into the new Google Account, Then Sign Into Your Main Account
And "BOOM" problem solved.
Hey Guys,
i got a little Problem with "Samsung Apps" on my Galaxy s6 (Stock Rom Android 5.0.2).
I rooted it, and thougt i should delete some of the System Apps. I also removed "Samsung Apps" thinking i won't need it.
After i wanted to download some Camera features i got the error : "com.sec.android.app.samsungapps is disabled", but i can't enable it ( yeah, maybe beacause its gone)
So i tried reinstalling it, using the Apk from this thread :
http://forum.xda-developers.com/galaxy-s4/themes-apps/hot-galaxy-s6-apps-t3041330
not functioning "Can't install the App"
also i tried getting the apk from the Stock "app" folder or "priv app" of the system dump, and copying the folders on my S6 device (to the same path)
http://zidroid.com/download-samsung-galaxy-s6-g920fxxu1aobn-system-dump/
still not able to reinstall. Reboot didn't change anything.
So last but not least, a factory reset didn't work either.
It has cleared everything and set the device to default settings etc, but "samsung Apps" is still not listed anywhere.
The question: does anyone have a clue how to reinstall it ? or do i have to download the Stock Image and flash it ?
Thanks for your time
Tim Niklas said:
Hey Guys,
i got a little Problem with "Samsung Apps" on my Galaxy s6 (Stock Rom Android 5.0.2).
I rooted it, and thougt i should delete some of the System Apps. I also removed "Samsung Apps" thinking i won't need it.
After i wanted to download some Camera features i got the error : "com.sec.android.app.samsungapps is disabled", but i can't enable it ( yeah, maybe beacause its gone)
So i tried reinstalling it, using the Apk from this thread :
http://forum.xda-developers.com/galaxy-s4/themes-apps/hot-galaxy-s6-apps-t3041330
not functioning "Can't install the App"
also i tried getting the apk from the Stock "app" folder or "priv app" of the system dump, and copying the folders on my S6 device (to the same path)
http://zidroid.com/download-samsung-galaxy-s6-g920fxxu1aobn-system-dump/
still not able to reinstall. Reboot didn't change anything.
So last but not least, a factory reset didn't work either.
It has cleared everything and set the device to default settings etc, but "samsung Apps" is still not listed anywhere.
The question: does anyone have a clue how to reinstall it ? or do i have to download the Stock Image and flash it ?
Thanks for your time
Click to expand...
Click to collapse
I think the proper section for this would be the Q&A forum. Anyway, if you copy the app make sure to set the right permissions. In any case, if you flash a stock image over the one you have now, the problem should be solved. If it's not solved, a factory reset after that should fix it.
Cloxed said:
I think the proper section for this would be the Q&A forum. Anyway, if you copy the app make sure to set the right permissions. In any case, if you flash a stock image over the one you have now, the problem should be solved. If it's not solved, a factory reset after that should fix it.
Click to expand...
Click to collapse
Ok thanks for the hint with the permissions.
I used der folder /system/priv-app/
and copied the Galaxy_Apps_3xh_zero.apk to my S6 path.
installing still wasn't working after setting the permissions ro rw-r-r- (like the other working apps)
i'm not sure, but i think it's something like an autostart path, so rebooting the phone after these steps, fixed my problem.
thread can be closed or whatever
(orry i'm new , whats happening after solving a problem :|
Hi all,
A few months ago I've installed a Developer Preview of Android 6.0 on my Nexus 5. It has worked surprisingly well and today I've updated manually to the latest build (MRA58N). So no root, official recovery...
Android itself works well, but many apps from the Play Store stop with the famous "Unfortunately [App name] has stopped" message. Virtually half of them.
I've tried the usual ways to fix the problem like the cache cleaning and so on, but nothing works. The only way is to uninstall the app and to install it again. Of course, every one needs to be configured next.
What can I do? Of course, I can reinstall and reconfigure every single app, but maybe there is a global fix already available?
[Update]: I continue to investigate the issue because my other Nexus 5 has been updated perfectly. It seems the problem is related to the app permissions as some of them can't access the files, other launch, but can't open any file. Any way to repair the permissions?
Thanks in advance.
Hi all.
I need some help / info on this. I have googled but found nothing similar to this.
I have a rooted Google Pixel 2 Running the stock December Pie firmware (latest at the time of writing)
Recently i noticed that apps that are already installed on my phone are reinstalling themselves silently.
I use MobileGO on my PC to manage my phone and it keeps showing that apps have been installed when they haven't updated via Play Store... and i have not side loaded them either.
At first i though it to be an error with MobileGO but it happens to random apps almost daily so i decided to extract the apps to pc and compare the hash values of the "updated" versions against the same verion number extracted from the play store and of course they are different. Something is modifying my installed apps but there no other symptoms.
I want to find out what is causing this rather than just do a reset or re flash however im not sure where to start as this is symptom less i wouldn't have even noticed if not for managing the phone via the pc
I also want to look for what has been modified in these version that are now on my phone can anyone with apk reversing experience please help me compare for differences or a common modification between the files ?
I downloaded the latest "settings" on telegram, but once installed, I can't access anymore... The application opens then closes straight away..
Any solution to fix? Or do I have to do a reset?
You probably installed a incompatible version, if you use a appmanager you should be able to locate the app (settings) go to manage then uninstall updates it should revert it back.
I've done this and encountered the same issues
I used this; https://play.google.com/store/apps/details?id=com.lb.app_manager
There are certainly other apps that do the same thing
Thanks for your reply..
I installed this application but it can't work because it needs permissions, and each time I try to access to permissions... It closes
So I used "files" which was already installed and managed to go down factory settings
All works now..
Thank you for giving me this idea
maxens63 said:
Thanks for your reply..
I installed this application but it can't work because it needs permissions, and each time I try to access to permissions... It closes
So I used "files" which was already installed and managed to go down factory settings
All works now..
Thank you for giving me this idea
Click to expand...
Click to collapse
Like I say I've been there & done that, I too have installed "updated" OnePlus apps sometimes with success sometimes with crashes.
You should always be able to downgrade/revert.
Sometimes you get quirky faults
But I've managed to get the theme store and various other things working like fonts etc... I'm still unrooted and standard oos.
I use my NFC a lot and I can't risk tripping saftynet just yet.