Hello everyone, I have been searching for this specific issue and have found nothing, apologies if this has been addressed. First, I am on my second week of Android after 6 years of iOS so please bear with me, I may not have all the terminology down.
I am running a Nexus 5 (bootloader unlocked if that matters) with 6.0.1, otherwise stock. It was a new-in-box model with 4.4.3 loaded, I updated by flashing it rather than a side-load. I was having the following issues with Face Unlock:
1. First issue, Face Unlock would randomly stop working, when you go into the settings to 'Improve Face Matching' it would report that 'Google Play services has stopped'. This would be accompanied by an increase in processor demand from Trusted Face and a severe drain to the battery, I am assuming it was frequently trying to connect to Google Play. No issue in Safe Mode. This was resolved by disabling Google Play and reinstalling the latest version.
2. Second issue, Face Unlock would again randomly stop working, but this would be accompanied by the Camera also failing to function. I would either get a 'Camera cannot be accessed' report or just a blank screen (camera controls visible, but no picture in the viewfinder). Going to 'Improve Face Matching' would report a problem with the camera. No issue in Safe Mode, so I am assuming the camera hardware was fine. This was resolved by disabling the Camera app and reinstalling the latest version. I had to do this twice, along with the Google Play update, before it worked consistently. This would again result in a reported drain coming from both 'Trusted Face' and the Camera app, again I am assuming it was constantly trying to connect to the Camera.
3. Last issue, Face Unlock randomly stops working, with no issues reported in either the camera or Face Unlock settings. no change in battery life and no reported processor demand using System Monitor Lite. If I open 'Improve Face Matching' I get the white screen with white dots with a permanent "Starting up..." notice. This is easy to fix, a reboot always gets it working again. Usually it stops within 6-10 hours of use, sometimes shorter or longer. Rebooting into Safe Mode also fixes the problem, but I am not sure if that is just because of the reboot. I have not run Safe Mode long enough to replicate the issue.
Any thoughts on how to troubleshoot? I suppose I can just disable Face Unlock but I find it quite handy. It seems to be a little bit different than the plethora of other Nexus 5 camera / Smart Unlock problems I have been reading up on.
Related
I flashed 5.0 onto my Nexus 5 a while back and have been loving it. But there is a MAJOR issue I have encountered.
If, from the lock screen, i swipe to open the camera (I use Google's camera app) then swipe on the charms and select video and press record... i can almost always reproduce an immediate forced reboot it makes me very sad.
I have tried wiping the system cache... i'm not sure what else to do...
any advice?
bumping... been playing around with my N5 more and more and still getting the issue.
I notice that it happens in other camera apps that can take videos as well. Not just google's official camera app.
Also, it does not have to be launched from the lock screen for it to occur. sigh.
there have been a few times where i can get it to successfully record a video... but i can't reproduce it all the time. MOST of the time it crashes my entire phone
Same here. Noticed they pushing 5.01 out... Maybe a fix. I've had every Nexus and early software is allways buggy, IMO
thanks so much for replying. just glad it's not only my phone, you know?
I think I found a workaround until google fixes it. and they better.
if you open the camera and switch it to video mode but BEFORE pressing record, if you toggle the thunderbolt (light) on and off at least once (doesn't matter if you leave it on or on afterwards), then start recording it SHOULD work without rebooting... at least it has so far.
Dont have the issue on mine, i have the ElemantalX kernel though but i dont think that makes a difference
Zulith said:
I flashed 5.0 onto my Nexus 5 a while back and have been loving it. But there is a MAJOR issue I have encountered.
If, from the lock screen, i swipe to open the camera (I use Google's camera app) then swipe on the charms and select video and press record... i can almost always reproduce an immediate forced reboot it makes me very sad.
I have tried wiping the system cache... i'm not sure what else to do...
any advice?
Click to expand...
Click to collapse
I'm certainly not suggesting the issue doesn't exist, but I cannot reproduce this on my stock 5.0 installation.
That being said, there are seemingly lots of Lollipop bugs that some people get and others simply do not... in my experience that'll probably make them a little more time-consuming to fix.
Well, a little good news... I hope?
I did a flash to 5.0.1 stock and i can't reproduce it anymore. videos record perfectly fine.
now let's give it a week or so of me dicking around with various apps and settings and see how that goes
Zulith said:
Well, a little good news... I hope?
I did a flash to 5.0.1 stock and i can't reproduce it anymore. videos record perfectly fine.
now let's give it a week or so of me dicking around with various apps and settings and see how that goes
Click to expand...
Click to collapse
That's interesting - they must have changed something about the camera then.
I wasn't having the issue you described but I did occasionally get "cannot connect to camera".. fingers crossed it's sorted :good:
I think it would be useful to have a collection of all bugs of the android 10 update. From my point of view it is a disaster.
I noticed the following (after I factory reset it) :
Touch issues - touching the screen lightly does nothing. I have the actually tap it... This makes writing a pain, as hard to reach keys do not always register
Backlight auto adjustment issues - now it's very aggressive and basically stupid. I'm sitting in home, in the evening, almost without moving, definetly in the same spot and the backlight just jumps around in big increments
Lag and shutter in daily usage - a restart solves this for a couple of hours...
apps are now often reloaded - memory manager is too agresive and kills background apps
GPS NOT WORKING. It was flawless before update ?
build-in swiftKey keyboard does NOT remember how and where you type IF you change the keyboard layout /position (compact, split, side, etc...). This essentially makes it useless
A factory reset is not enough , try software repair using Sony companion
Im not having touch or GPS issues, but my phone is definitely slower and laggier since the upgrade to android 10. ALso my battery seems to be depleting faster. Is there any way to roll back to 9?
veverone said:
I think it would be useful to have a collection of all bugs of the android 10 update. From my point of view it is a disaster.
I noticed the following (after I factory reset it) :
Touch issues - touching the screen lightly does nothing. I have the actually tap it... This makes writing a pain, as hard to reach keys do not always register
Backlight auto adjustment issues - now it's very aggressive and basically stupid. I'm sitting in home, in the evening, almost without moving, definetly in the same spot and the backlight just jumps around in big increments
Lag and shutter in daily usage - a restart solves this for a couple of hours...
apps are now often reloaded - memory manager is too agresive and kills background apps
GPS NOT WORKING. It was flawless before update
build-in swiftKey keyboard does NOT remember how and where you type IF you change the keyboard layout /position (compact, split, side, etc...). This essentially makes it useless
Click to expand...
Click to collapse
Wifi is often lost and quickly reconnects
fingerprint sensor isn´t as sensitive as it was before
battery drain is bigger than before
bluetooth pairing with tablet doesn´t work properly...being paired: YES, but no connection at all...tried three different tablets...bluetooth headphones work!
The camera application is crashing when I take photos.... :crying:
I really haven't faced any of those issues. The fingerprint is the only things that have become laggy, the phone is louder now when playing music, camera works great even with unlocked bootloader.
You should try to do a clean install with newflasher my phone is even rooted and works great.
carloszf said:
Im not having touch or GPS issues, but my phone is definitely slower and laggier since the upgrade to android 10. ALso my battery seems to be depleting faster. Is there any way to roll back to 9?
Click to expand...
Click to collapse
Scratch that... I am experiencing all the issues from OP's post. It is especially severe when trying to use two apps at the same time in split screen.
Sony mobile engineers answer my bug report
Android Beam doesn't work (transferring files by touching two phones with NFC).
Nothing works on this phone any more!
I will never buy another Sony phone and surely I will advice others against buying such sh*t.
------------------
I contacted the Sony support in my country and they said "the download must have been corrupt" and I "should try to reinstall" via the Xperia companion (some kind of desktop app).
Mind boggling is the fact that this answer comes "directly from Sony engineers".
Now... I guess it is clear for everyone why they f*ucked this phone so bad. Their engineers think that a corrupt file can 1) be installed successfully 2) cause all these bugs...
Hamzakovsky said:
A factory reset is not enough , try software repair using Sony companion
Click to expand...
Click to collapse
Why factory reset is not enough?
If the corect procedure is to use that "companion", WHY they pushed the update via OTA?
veverone said:
Why factory reset is not enough?
If the corect procedure is to use that "companion", WHY they pushed the update via OTA?
Click to expand...
Click to collapse
The only brand who has this crappy issue is Sony ! Companion fills all the missing files or damaged files .. during the ota download and installation sometimes things go wrong
For everyone reading this thread: there is no such thing as instalation with corrupt or missing files.
All files in today's IT world are uniquely identified and double checked after download.
Their answear is only a way of not telling us that they f*cked up this + they think that we are stupid. Some of us might be fooled by this, but surely the majority won't be.
We have primarily the camera issue, a reboot resolves it temporarily.
Anyone managed to fix these issues with a fresh Sony companion install?
52.1.A.0.618 here. Fingerprint is slower and the battery drains faster while screen on. (Standby and deep sleep are both ok). Everything else is the same as Pie, at least for me.
Add me to list of unhappy xz2 compact owners. Phone is almost unusable since the update. More often than not the finger scanner only works when you press the power button first, it lags awfully in most apps, I get errors in apps I never did before, battery drain is about the same as previous. Overall this is my last Sony. Very very poor. Should add I did full companion restore and it made zero difference
I have to add my voice to this thread, short as it happily/sadly is. Since the update I've experienced a number of issues: Fingerprint scanner is less sensitive and sometimes doesn't work, the wake-up procedure is strange, in that the icons will appear before the background loads and even though I have security set to not show notification details on the lock screen, they'll reveal for a split second before waking up to the home screen, the camera is unreliable, the timer app doesn't reset or dismiss when appearing on the notification bar..
It's the first time I've ever emailed Sony Support on what was (and I hope still will be) my favourite ever phone. They of course just tell me to factory reset. Such a shame and I hope they fix it.
majorwedgy said:
Add me to list of unhappy xz2 compact owners. Phone is almost unusable since the update. More often than not the finger scanner only works when you press the power button first, it lags awfully in most apps, I get errors in apps I never did before, battery drain is about the same as previous. Overall this is my last Sony. Very very poor. Should add I did full companion restore and it made zero difference
Click to expand...
Click to collapse
I'm having the same issue. Not sure what is wrong. I have not factory restored my phone. That is ridiculous
I also add the bug of Google Assistant in Stamina Mode:
I always keep It disabled when long press home button, but when Stamina Mode turns on, Google Assistant switches on again automatically although in settings shows that is off.
wow its been 2 years since I bought the XZ2C, had issues with the wifi and data so I went back to android 8.0, and use it for O2 priority only. Came back to see if android 10 fixed the problems. Disappointing.
I am not surprised at all that Sony still hasn't fixed any of the issues.
With today's New Update the the voicemail-Record-Volume Bug is fixed.
Finally. Too good to bei true.
tyrael11 said:
With today's New Update the the voicemail-Record-Volume Bug is fixed.
Finally. Too good to bei true.
Click to expand...
Click to collapse
there are still a lot of vital features that were bugged in android10 and i´m not sure they´ll be adressed in the near future.
I'm having this problem with my NEW mi note 10 phone.
I notice it when first when I'm typing on my keyboard as usual speed.
It kept doing this phantom swipe across two finger taps.
I posted some videos to illustrate my problem.
Is it a software or hardware problem? (This problem is intermittent as well so it's really hard to pinpoint it)
ttps://drive.google.com/file/d/1-QMHaYYpsEizVRpPHqPvzx-E2hUMa0ur/view?usp=sharing(Using keyboard)
ttps://drive.google.com/file/d/1-6M1e33Qxz8HXckkcLb3sWVTXG6fPHzv/view?usp=sharing (Using touchscreen tester, you can clearly see the phantom swipe across the two taps)
Anyone else having this problem except for me?
When this problem comes, I can't even properly play a game.
reformat factory reset - fail
reinstall latest miui global 11.1. 2 - fail
optimise animation all off - fail
gboard - fail
xiaomi keyboard - fail
SwiftKey - fail
turn off Miui optimization - fail
restart phone - fail
clear ram, clear cache, clear recent, speed boast - fail
CPU slowing down due to background processes?
Touch digitalizer got problem? (I tried shaking it gently, poking it but it does not affect anything at all)
As I said, this problem is intermittent. There are times when I can use it without any problems at all.
It's really weird.
It can be totally fine one moment and then it acts up again.
There's another thread about this. Most of us face this issue on all variants of the phone (Pro/Lite). This started with April or May update where Mi added a edge sensitivity control setting.
What happens here is that touch sensitivity suddenly reduces and it will be hard to do anything that involves rapid touch such as typing.
Lock and unlocking the screen or restarting the phone will fix this temporarily. There's no permanent solution.
Also when this issue occurs again, go to the settings and turn on Game Turbo for an app such as WhatsApp, without and then try typing on WhatsApp, you will see that the issue is gone.
We all are waiting for Mi to fix this. But I would advice to return the phone if it's under warranty though this is a software issue
I was previously on android 10 i believe just a few days ago and my camera was working just fine. The other day I got a notification telling me to update to android 11...so i did and didn't think anything of it.
I use my camera alot for photography so this is very important to me, google camera or any app that uses your camera no longer works.
Example 1: As soon as I launch google camera it just crashes.
Example 2: Snapchat, instagram, or any other apps just give me the error like "snapchat was unable to open the camera".
I know a lot of people are getting this same issue because if you go to the play store and go to google camera app and sort reviews by recent tons of users are experiencing this.
I have two theories on what's causing this.
Theory 1: I've been using an app called "lens cap - disable camera" for over a year now just for peace of mind, I guess it used some sort of device administrator priveledges to block all apps from accessing the camera.
I believe I had the lens cap on (camera disabled) before and when I started updating to android 11 and I think that may have caused a weird break in permissions that somehow has me permanently unable to use the camera anymore.
The reason why this is something I suspect is because according to the developer of that app "android 11 removed most of the functionality of device administrator in favor of enterprise work profiles" (not sure what this means) but I think for some reason this caused it to get permanently blocked.
I have the github page for the apps source code if anyone can possibly look at it and see what exactly the app was changing in the first place because then maybe that way someone can possibly come up with a way to fix mine and many others cameras.
Edit: Apparently I'm not allowed to post links on a new account but the program can be found on github called LensCap by a user named percula
Theory 2: Android 11 just broke the camera by itself and the lens cap app maybe has nothing to do with it.
Ive already done all the obvious troubleshooting like resetting permission/preferences, restarting in safe mode, uninstalling and reinstalling camera apps + clearing cache and storage etc
Sorry of my formatting or grammar is sloppy at all I've had a long day and I just really want to get this working again
If none of your troubleshooting fixed the issue, I think the next option is to do a full reset (using recovery - not the selection in the settings menu). Another alternative is to flash the full factory image and allow it to factory reset the phone as well.
This will mean loosing all your app data and pictures, etc, so back up before you do it. But I am confident it will fix your issue, regardless of the actual cause.
sic0048 said:
If none of your troubleshooting fixed the issue, I think the next option is to do a full reset (using recovery - not the selection in the settings menu). Another alternative is to flash the full factory image and allow it to factory reset the phone as well.
This will mean loosing all your app data and pictures, etc, so back up before you do it. But I am confident it will fix your issue, regardless of the actual cause.
Click to expand...
Click to collapse
So would you recommend doing "recovery" or "flashing"? Also how do I get to this "recovery" thing,
originally I was thinking about trying to downgrade back to android 10 but from what I remember the steps looked really confusing ;w;
Apparently a lot of people are getting this issue but in the end they said they had to try and RMA it, so I hope recovering or flashing fixes it, kinda worried this update actually permabricked something in my phone.
sorry if its a dumb question I don't know much about phone stuffs
thank you for your response.
There's definitely an issue with android 11 and the camera.
I didnt have any issues on the beta 2, 2.5, or 3. But upon installing the public, official version.. the camera fails. I've tried 2 factory resets. I've installed the ota.zip via adb sideload. And then did a complete format and install of the full image.
Here's what issue I'm having, personally:
When I open the gcam app, it freezes for about 15 seconds. Then I get the "not responding" screen. If I hit wait, about 15 second later, I get the camera on and it's images are on the screen. But it's so laggy that it's not even functional. For instance, If I try to zoom in, it's about 20 seconds until it actually does. Same for taking a picture. I have sent bug reports to them.
I'm gonna downgrade to a better/smoother version. Probably a custom android 10.
Like others, I use it24/7. The pixel 3a is an incredible camera. I hope it's fixed soon.
I don't even know where to post, I came here looking for a solution, but looks like there may be none, other than going back to Android 10 and never ever installing any kind of update on this phone.
I bought the 3a because of the camera, and because I was taking crappy quality pix of my toddler with my previous phone. A9 worked great, A10 worked great. Camera almost instant, switching from Camera, to Video to Portrait, no problem. Message that A11 is available, so hey why not, it's not IOS. Wrong. It totally screwed me, the camera takes from 1-8 seconds to start, to switch between modes. If I double click power when locked camera start (with delays), I then turn it off using power button, when I unlock the phone the camera app is open.
Sometimes when I open it a second time it stays on the setting I chose before (i.e. portrait, or video - not camera default - this would be a nice toggle in the options though - say if you always shoot portrait).
Portrait mode has reversed the picture order (left/right - blur/no blur).
I have missed many shots of my little one since I've upgraded because of this garbage update.
I have a lot of apps that aren't the "latest" version, that work as I need them to; can someone suggest an app that will let me back up my exact versions, then reinstall them after? I have no idea if such a backup/restore app could also save the app data; I don't have root
Also, if someone could point me to a post which shows the way to switch back to Android 10, step by step, I would appreciate it. If I need to reload all the apps and info, I might as well go back to a known working version.
I have also noticed that some other apps are acting funky now. A once rock stable and reliable phone, these days I just want to throw it straight down at the pavement with all my strength... often...
I have the same issue. Have you resolved it yet. My camera app is working but other app using camera gives error.i had also lenscap and problem arised after update to android 11
Ever since updating to ColourOS11, android auto has been freezing on me when the screen is off however activating the screen will unfreeze it.
Is anyone else experiencing this or if anyone knows a fix besides 30m screen timeout.
The issue's been mentioned on a couple of other threads, from what I've read it seems to be a Android 11 issue in general, not just limited to Oppo / ColorOS. Haven't seen a way to fix this so far, seems like one has to wait for an update to fix it and until then keep the screen on...
Craphead said:
The issue's been mentioned on a couple of other threads, from what I've read it seems to be a Android 11 issue in general, not just limited to Oppo / ColorOS. Haven't seen a way to fix this so far, seems like one has to wait for an update to fix it and until then keep the screen on...
Click to expand...
Click to collapse
Yea I had a look through some other threads. Turning off AOD and Fingerprint while screen off seems to somewhat work abiet still glitchly. Been in contact with Oppo who seems to only want me to send the phone into the service centre but I am waiting for Christmas break to be over and send it then otherwise hopefully a update by then but doubts.
I just had the issue, but by leaving it plugged in and letting the connection time out, it reset and connected. Took about a minute.
I finally got the ColorOS 11 update and now Android Auto is having this issue. Really rather annoying as I've only just got a new car and had Android Auto so was enjoying it!
Basically same issue where the car screen just locks up until you unlock the phone screen (i still get audio prompts for directions in google maps etc so Android Auto is still running). Seems to be a standoff between the OEM's and Google. Looking at other forums some OnePlus phones have the same issue (BBK group thing perhaps!)
Google answer...
[FAQ] Can't connect to Android Auto on Android 11 - Android Auto Community
support.google.com
I solved this issue going into developer options and activating the "keep screen on while charging" mode. The display will remain on, but with a very low brightness level.