Huawei Mate 9 Pro Private Space Bug - Huawei Mate 9 Questions & Answers

Hi Guys,
I had activate Private Space in my Huawei Mate 9 Pro for few days.
Today, when I login into my Main Account using Fingerprint, it prompt me to enter password because it require password every 3 days for additional security. I key in my password and I am login in without any problem.
However, when I tried to enter my Private Space Account using Fingerprint also, here come the problem, it prompt me the same thing(require password every 3 days for additional security), I key in my Main Account password because I did not set any password login for my Private Space Account. After I key in the Main Account password, it just navigate me back to my Main Account and show I had login into the Main Account. I repeat the login process using Fingerprint to enter my Private Space Account, it prompt me the same thing for requiring password. I am totally lock out from my Private Space Account.
Anyone know what can I do about it?
Thanks you

geronimo
Same issue on Huawei P30 pro

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By: Brain82 at androidforums
This is a bit of a hack.
From the forums I read while trying to resolve this problem I noticed it worked for some people and didn't work for others. I my experience with software, I've learnt that software is not really erratic. There's always a pattern.
After trying all sorts of combinations, I came up with a process which has worked for me 3 times. You can all try it out and let me know if it works for you.
The process involves pretending to setup a hotmail account using ActiveSync (which will fail) then changing the settings to that of a gmail account. I know it sounds bizarre but it worked for me 3 times. The steps are below.
Pretending to setup a hotmail account
1. Go to the Launcher screen
2. Tap on "Email" icon
3. Press Menu
4. Add account
5. Enter full Email address: [email protected] or [email protected]
6. Enter password
7. Tap Manual Setup
8. Choose Microsoft Exchange ActiveSync
9. Domain\Username: your full email address (example: [email protected] or [email protected]). DO NOT USE "\" in front of the email address. You are not in any Exchange server domain.
10. Your password is already filled in from Step 6, ignore it
11. Server: m.hotmail.com
12. Use Secure connection (SSL) - Yes
13. Accept all SSL Certificates - Yes
14. Tap Next
You should see a checking server settings message ... mine took around 3 seconds.
Account options window
Email Checking Frequency - Automatic (Push) [<- that is the whole reason you wanted this, right?]
Amount to sync - your choice
rest of the four option - totally your choice
Tap Next
Choose account color - your choice
Tap Next
Account Name: Hotmail or WLM (or whatever you want)
Tap Next
At this point you will get the error message "Failed to create the account. Please try again later."
This is expected as a result of a bug with the HTC mail app. Now, moving on to setup the actual email account we're going through all this for.
Setting up actual Gmail Account
Tap "Ok" and tap the "Back" button twice.
Change the email address to your gmail/googlemail address.
Change the server address to m.google.com, leave to domain blank and
Change the username to your full email address.
Of course you need to change the password as well.
Also make sure SSL is checked.
Hit the "Next" button twice and then enter and "Account Name" if you wish. Finally tap "Finish Setup".
DONE! Hopefully your account should be ready to go!
Give it a try and let me know how it goes.
Click to expand...
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