My two months old Nexus S started to behave in a way that renders it pretty much useless - Freezing / Locked U
Freeze/Delay Between Menu and basically the phone is dead.
Very often when the screen is off, pressing power button powers up the screen with the screen lock, but the phone is not responsive so the screen just goes off again as it is impossible to slide to unlock it.
On top of that, leaving the phone with the screen off for a half an hour or so brings up some sort of warning sign and a small android (can see the screen shot here: http://yfrog.com/h3apmgqj) and the phone is effectively dead. The only thing to do in any of the two cases is remove and reinsert the battery, but that is no solution to anything. All this is while the battery is fully charged.
Did anyone experienced this before? resetting phone does not help.
Here is more info on this topic: http://www.google.com/support/forum/p/Google+Mobile/label?lid=4e31a500f89fe575&hl=en
Are you using a custom recovery/ROM? That icon you posted isn't the stock image
Hi, no I do not - the image is actually from different phone but it looks exactly as it did on my Nexus S (little green guy with an exclamation mark). I never rooted my phone or done any custom mods to its system.
I actually sent it to Samsung and they are claiming that they found no problem, so they re-flushed the phone and are sending it back. I am seriously angry at samsung. It is arriving on the 11th so I'll let you know if that helped but I doubt it.
I believe this might be a faulty memory because I often received notification that the internal storage was unavailable or something of that nature as well, right before the problem would occur. Are the any tests I could perform for memory / storage?
just try to flash it back to stock
then do wipe data and wipe cache
see if that gets it back on its feet
Hey,
thank you, I thank that means I would have to root it first ehhh
Samsung told me they've done just that (flashed phone) so I am seriously hoping that my phone will work when it arrives on the 11th.
thanks!
Samsung supposedly is looking into this problem, please see link below:
http://www.google.com/support/forum...ad?fid=44db6d8e31129d4c00049e3b2a6db4d1&hl=en
Update:
I just received my phone from Samsung repair and of course, the phone is NOT fixed. On the side note, they also sent back my note that explains the problem meaning it was ignored completely.
I will be contacting @SamsungServic and calling but at this point I am not sure that they can fix the phone other then replace it.
Also,
I've spoken to Samsung and chat online and - yes they nice and throw back lots of promises and niceness back but they are NOT doing anything about it, for now at least.
I copy and paste the best answer on the google support topic to here:
I've been keeping a notebook to document my debugging of this problem. No app in particular is responsible, in my opinion. I have observed the phone lock up after a Factory Data Reset + USB wipe, and with no accounts configured. In fact, I have had it freeze after following this procedure:
1. Factory Data Reset + USB erase from Settings menu
2. Phone reboots.
3. Go through initial setup screens, skip account setup.
4. Power down phone.
5. Remove battery.
6. Remove SIM card.
7. Replace battery.
8. Power up phone.
9. Let phone sit for 15 minutes or more.
10. Phone freezes.
This is about as close to bare bones as I can get with this device.
I have also documented at least four freeze modes:
1. Phone is completely dark (both display and buttons). No combination of power button or other buttons can bring phone back. Battery removal required.
2. Phone display is dark, but the four "hard key" buttons are illuminated. No combination of power button or other buttons can bring phone back. Battery removal required.
3. Phone displays only a green android by a warning exclamation sign. Holding power button down, then volume up, then release volume up, will bring up the Android system recovery screen, from which phone can be rebooted.
4. Phone is frozen at the unlock screen. Sometimes this freeze occurs while swiping the unlock icon. No combination of power button or other buttons can bring phone back. Battery removal required.
I have observed the phone going from normal standby state (display and buttons dark) to state 2, and at other times to state 3, while it was sitting on my desk by the keyboard.
I'm just about ready to send it to Samsung. I just wanted to verify that the problem would be reproducible after a factory reset and without the SIM card.
I think it may be a hardware problem. It's also possible that part of the Android kernel or some device driver on my device has become corrupt. Unfortunately I can't reset the OS.
Click to expand...
Click to collapse
I did a factory reset from the stock recovery, too. Doesn't help either.
My phone arrived on Friday Samsung mobile repair in Texas. And like they did to ohter Nexus S devices from other users they will do the following to mine:
Reflashing the phone -> doing some functional tests ...
... and this is the crazy thing about it. The error we have is just appearing when the phone is in standby and because of this the phone passes the functional tests Samsung is doing at the end of the service. Phone goes back to user. A defective phone.
Some guy managed to keep the phone alive by setting the display turning off after 30mins. He is charging it twice a day
I got a reply from @SamsungSupport on twitter:
Thank you Fabian for again reaching out to us. We are aware of this issue as some of us have your same phone.
An evaluation is already being conducted to determine the fix. We don't have a timeframe of the resolution.
But understand it will be pushed to phones. We will advise once we have a timeframe.
Click to expand...
Click to collapse
The support team is friendly and to me it feels like they try to do anything they could.
Funny: One guy got a replacement device. But then no one other. Just reflash...
I think they will do something but on the other hand I'm worried that they will do nothing. But time will tell....
Maybe it would help us if Google will be aware of the problem, too. Ok maybe they allready know it, but I don't know that.
So if some of you here do have some connections... please do us a favor and forward this topic or the link to the google support topic. Feel free to forward this topic to any website you think it would write a news about it. Maybe Google will throw a eye on it. My phone is 8 weeks old and yeah this so anoying. And of course all my friends who are iHippster are trolling me like hell.
It don't want to flame or blame Samsung\Google for this.But our phones are in warranty. The error hits only a few devices and so they should replace it. My 50cent about it... this is not a Google expierence they talked about...
I also had the same problem and sent my phone into Samsung. They only re flashed it, which didn't fix the problem. I immediately called Samsung to inform them that the issue was not fixed and they just told me to send it back for "double checking." Do you think it is better to send it back in or just wait for fix to emerge?
I will be sending it back and demand replacing the phone, also making sure they just don't re-flash again. I guess anything but re-flashing could work.
Remember that I've mailed my phone with one page letter explaining the problem. Their response was flashing the phone and sending it back - with my letter.
Here is note from the support team:
----------------------------------------
Original Problem:
Technical Inquiry
Phone Freezing / Locked U
Freeze/Delay Between Menu
Problem found:
NO TROUBLE FOUND
SW,PRL,OTSL RESET
Solution:
Passed All Functional Testing
--------------------------------------
@Samsungservice did not even acknowledge it officially that this is a problem.
Yeah i wrote a letter too explaining the issue and how to recreate it (the first time). They told me that it passed their quality assurance inspection after re-flashing it, which must be very poor because my phone shut off again 15 minutes after receiving it. Just dropped it back off at UPS today. Can they replace the phone because of this issue? I know one person had success, but it doesn't seem anyone else has.
Nexus S faulty
Samsung may not be able to reproduce it after reflashing; as this issue does not seem to occur when connected to a PC/computer via USB. Their automated testing could be over USB.
Looks like more and more people are facing this issue as the day goes by.
Search for "Nexus S fault state" on google and you'll find the google support forum thread discussing it
Guys,
Did anyone have tried to flash a custom rom to see if this will solve the problem ?
cheers !
No, but this problem is not ROM related.
discr said:
Samsung may not be able to reproduce it after reflashing; as this issue does not seem to occur when connected to a PC/computer via USB. Their automated testing could be over USB.
Looks like more and more people are facing this issue as the day goes by.
Search for "Nexus S fault state" on google and you'll find the google support forum thread discussing it
Click to expand...
Click to collapse
I figured that was why they couldn't recreate the shutdown. Made sure they knew that it has to be unplugged. Mine always shuts off within 10-15 minutes if untouched.
I have same problem.Only remove battery helps. I have been having nexus s for 2 and half months and this problem just came last week. I don't know how to solve it. I tried reflash firmware but didn't help.
welcome to the club. you have to send it to USA to get it serviced (make a extreme detailed problem description and make sure the support worker writes it down 1:1 into their ticket system). they provide a 2day ups shippment label, BUT only to locations in USA.
I can recommend FedEx. They helped me a lot with this duty stuff for shipping to USA. That's not so easy . I paid €50 to get it shipped to a friend of mine in USA.
You have to send only the foreparts of the device. No battery and back panel, no charger and so on. But they will give you all informations at the end of the service request.
or: wait for a hotfix. which maybe never will come.
Update:
I just mailed my phone again... they told me they do not replace phones (not sure what that means yet). The Rep was arguing that if I want the phone replaced then I need to talk to T-Mobile - it does not make any sense.
Anyway, I explained the problem as much as I could and did not mail any notes this time as they obviously do not care for it. But I made sure he included every detail in his notes.
I am very skeptical but still hoping....
Also,
About the part when the phone does not freeze when plugged in or charging. I had my Nexus S charging overnight and it was frozen in the morning.
Update:
Also, I've contacted @SamsungServic via Twitter and asked if their team recognized it as a problem, but I've got no response.
On the other hand if you report the problem to them, they will respond that they will look into it - which means nothing, but if enough people asks the same question them they will have to.
-thanks
I've got some sort of responce via Twitter from @SamsungService, here is what they wrote back:
@SamsungService
Thank you for reaching out to us. We are aware of this issue as some of us have your same phone. An evaluation is already being conducted to determine the fix. We don't have a time frame of the resolution, but understand it will be pushed to phones. We will advise once we have a time frame. Thank you. ^Mary
@Keinam
Does this mean we should stop sending our phones back for repair and just wait for your OTA update? If it happens?
@SamsungService
Many issues can be resolved with warranty service. Regarding the issue you've referred to,It is my understanding that a fix if being worked on which would be sent out OTA. ^Mary
Okay, googled, and bing'd the crap out of this and it looks like so far everyone who's had this issue has had to send their phones in for repair, but before doing that I thought I'd ask here aswell to see if anyone has been able to solve this problem.
I've had my HTC Surround for about a month now and this morning when I went to use it I noticed I couldn't read my emails, it said something like "Oops we were not able to retrieve your email." I thought no problem I'll just restart my phone. I turned it off, and turned it back on. Ever since then the phone has been stuck on the white HTC start screen. I've pulled the battery four times and tried restarting it. I've restarted it holding the volume up and down buttons and I get a bootloader screen (no option to hard reset). I can plug it into my computer on the bootloader screen and the computer recognizes the device as an HTC SD card. (This is nice to know seeing as I can, if I ever get the phone working again, load files on the phone's SD card that Zune won't let me) however this is bad because Zune will not recognize the phone.
Sooo, anyone else had this problem and been able to fix it themselves? I don't want to have to send it to HTC because I have no warranty. I bought the phone used. Any thoughts would be appreciated!
And this is running 7004, I have no unlocked the phone or tampered with it in any way. (yet)
Have you looked in the development forum for your stock ROM and tried flashing it from the bootloader?
I couldn't find a rom to flash. Maybe I will just use this as an opportunity to switch to Sprint and buy an Arrive. That way I can be done with ATT's crappy service.
I'm on my third surround now, with both previous ones dead with the exact same situation you have described. I called ATT, had them replace them on warranty for free. I'm waiting for this third one to die so I can get a different model
P.S. I tried flashing the stock ROM, hard resetting, and everything else trying to get both phones back to life but I ended up just having to warranty them. Call up ATT and have them send you a new one.
Thanks, I was able to do a warranty claim. Technically I wasn't allowed to because I bought the phone outright (used) on craigslist. But since the person at ATT was lazy and didn't check when I went in the sent me to my local device support center and I was able to walk out with a new phone in 5 minutes.
Hope this doesn't keep occurring though. If they were to ever check how the phone was purchased I'd be screwed.
doejohn531 said:
Thanks, I was able to do a warranty claim. Technically I wasn't allowed to because I bought the phone outright (used) on craigslist. But since the person at ATT was lazy and didn't check when I went in the sent me to my local device support center and I was able to walk out with a new phone in 5 minutes.
Hope this doesn't keep occurring though. If they were to ever check how the phone was purchased I'd be screwed.
Click to expand...
Click to collapse
I had the same problem with my Surround a few months ago. Then I had another one that kept losing the data off the device. I'm on my third one now and it has been holding up for three months.
I also noticed in the store that all the display models of the phone were having the exact same issue.
I think they changed something up, as this new one seems to be hanging in there much better than the last two.
hi
i am new , post post post
Hi.
I awoke to find my N5 sitting on the initial Google/unlocked padlock screen. I force turned it off and turned it back on - sat on the same screen for over a minute before getting the Google colours animation. Eventually boots into what looks like a factory reset. However, it hasn't picked up the SIM, the camera (and loads of other stuff) doesn't work. There is a warning at the top that storage space is running out - going into that is says Total space 128Mb (available 6.92Mb) - the 32Gb has disappeared! Factory reset doesn't work, clicking the erase button does nothing.
Using WUG's toolkit (yes I know people recommend using adb commands but I more or less know what's going and it's basically just a quicker way of doing the same thing) it will not flash a fresh stock ROM, will not flash the stock recovery and will not relock the device. It takes several minutes to go into TWRP.
Basically, something is very wrong! I've put in for a warranty replacement but am concerned that I cannot get it back to its locked status. Any advice on this, or for dealing with Google if they give me hassle over that? Their warranty return claims they can charge up to the full amount for the replacement if they deem it's damaged outwith warranty conditions.
I only really unlocked to use Droidwall/Adfree and Titanium Backup so have not been tinkering with anything deeper than that.
Thanks in advance if anyone can offer advice.
Use the fastboot command to lock rather than a toolkit so we can know what is going on. Lock it then reboot and let us know if it is still locked or not.
If it is unlocked again after reboot, usually means your NAND is fried and there is nothing you can do.
Only Google will not care if it is unlocked. LG and carriers typically do, so if you didn't buy from play, your warranty is probably lost
rootSU said:
Use the fastboot command to lock rather than a toolkit so we can know what is going on. Lock it then reboot and let us know if it is still locked or not.
If it is unlocked again after reboot, usually means your NAND is fried and there is nothing you can do.
Only Google will not care if it is unlocked. LG and carriers typically do, so if you didn't buy from play, your warranty is probably lost
Click to expand...
Click to collapse
Hi, and thanks for the quick response.
When I issue the command the state on the phone display changes to locked, but on reboot it's unlocked again... so I guess the NAND is fried. I did but it from Play though so should be okay, from what you say? I have a replacement on the way from them, I was just concerned about the state I was sending mine back in.
On the same (perhaps) topic, could this be anything to do with a Qi charger? I bought one - this one - for the girlfriend's N4 for xmas and she's been using it quite happily. I've used my N5 on it just a few times and it was on it when it "died". I'm just unsure as to whether to advise her to stop using it with the N4 or not, given that has happened and I've no idea if it's related!
Thanks again.
Yeah return to Google is fine, non issue.
Qi? Nah... Just bad luck.
rootSU said:
Yeah return to Google is fine, non issue.
Click to expand...
Click to collapse
That's a weight off my mind, cheers!
I had an issue with my phone last week that required an RMA. After Tier 2 did there thing, It was still unable to boot. I could get to Fastboot but without the phone booting, no way to set the options for OEM unlock or to boot to TWRP. There is a special tool that is only meant to be used by OnePlus techs but it does a low level reinstall. I used it and my bootloader locked again but still would not complete it's boot. After OnePlus tech had their crack it at I was given an RMA. I thought it was pretty crappy that I had to send my brand phone to Texas. Since the phone was a paperweight, and there were no other options, I shipped it back on Monday. To my surprise, my phone was returned today and fully functional again. It needed a new mainboard. Believe it or not, that phone was waiting on my porch when I got home. They replaced the main board but I can see no probelm with the phone fit an finish. I know it's my phone as the IMEI's are the same and it came back with my screen saver on.
They told me 7-10 days,. I sent on Monday and received back today,
Everyone with a OnePlus 6 should find the MSM tool that Oneplus uses. There is a site with the version that does not require OnePlus to log in. Most hard/soft bricks can be reset back to new. Even if the screen is dead. The only qualification is you must be able to turn your phone off. If the phone will not turn off, this tool will not work.
My issue was hardware so no tool was going to fix it. The above will work for anyone who can turn their phones off and are having OS issues. I don't want to post the link but just search for "Free Oneplus recovery tool"
I was VERY impressed with the service center (ACER, in Texas) for quick turnaround,. Think I'll by a Square Deal warranty now.
I think you got a new phone and they just transfered everything to the new emmc card includeing efs partition. I am guessing OP6 is soc (system on a chip) and would require extensive machines to desolder and solder chips to new board. I think I really like this OnePlus though. It was so easy to unlock my bootloader.