Basically what happened was:
After updating PureNexus on my Pixel XL, I flashed the vendor image to only one slot
Booted system to find endless crash dialogs
Rebooted into recovery to find TWRP gone
Did a Full Wipe under stock recovery, hoping it'd fix things
I can now get back into system, but it's glitchy
Neither adb devices nor fastboot devices see the phone
Troubleshooting I've tried:
Plugged usb-c thumb drive into phone. It works fine, so it can't be the port
Plugged old Nexus 5X into computer. ADB and FB can see it just fine, so it can't be the cable or drivers
Plugged Pixel XL into computer. Phone charges but pulldown notification doesn't appear
I don't know what else to do. Prior to this, I was always able to see my Pixel from ADB/FB. I don't know why it's not working now. I would've thought that a "fastboot devices" from bootloader would at least work, and yet it's not. I can get into stock recovery just fine, but there don't seem to be any helpful options there.
Does anyone know what's going on or any way to remedy the situation?
NOTE: I'm on a Mac
rajah sulayman said:
(crossposting from here as this looks like a more active sub and I'm desperate).
Basically what happened was:
After updating PureNexus on my Pixel XL, I flashed the vendor image to only one slot
Booted system to find endless crash dialogs
Rebooted into recovery to find TWRP gone
Did a Full Wipe under stock recovery, hoping it'd fix things
I can now get back into system, but it's glitchy
Neither adb devices nor fastboot devices see the phone
Troubleshooting I've tried:
Plugged usb-c thumb drive into phone. It works fine, so it can't be the port
Plugged old Nexus 5X into computer. ADB and FB can see it just fine, so it can't be the cable or drivers
Plugged Pixel XL into computer. Phone charges but pulldown notification doesn't appear
I don't know what else to do. Prior to this, I was always able to see my Pixel from ADB/FB. I don't know why it's not working now. I would've thought that a "fastboot devices" from bootloader would at least work, and yet it's not. I can get into stock recovery just fine, but there don't seem to be any helpful options there.
Does anyone know what's going on or any way to remedy the situation?
Click to expand...
Click to collapse
It can be the drivers, Windows isn't going to use the same drivers as the Nexus, unless you manually select them in device manager.
Sent from my PH-1 using Tapatalk
sd_shadow said:
It can be the drivers, Windows isn't going to use the same drivers as the Nexus, unless you manually select them in device manager.
Click to expand...
Click to collapse
But I never had a problem with the drivers before now. I've always been able to ADB my Pixel, which is how I rooted and installed TWRP originally.
rajah sulayman said:
But I never had a problem with the drivers before now. I've always been able to ADB my Pixel, which is how I rooted and installed TWRP originally.
Click to expand...
Click to collapse
do you know how to check which drivers are selected.?
Sent from my XT1254 using XDA Labs
sd_shadow said:
do you know how to check which drivers are selected.?
Click to expand...
Click to collapse
Is it through the Android Studio SDK manager? I remember using that way back when to get everything set up, but I haven't really used it since then.
Actually I just remembered that Mac don't need drivers, right? Per Google:
"Note: If you're developing on Mac OS X or Linux, then you do not need to install a USB driver. Instead see Using Hardware Devices."
Update: Pulled out my Windows laptop and installed everything (drivers, Android Studio, et al) to see if I'd have better luck there.
To test, I first plugged in my working Nexus 5X. Windows immediately recognized it. Pulled up a prompt and adb devices saw the phone no problem.
Unplugged the Nexus and plugged in my Pixel XL. Nothing. No "hardware plugged in" chime, nothing listed under Device Manager, nada. Likewise, the phone itself doesn't acknowledge that it's been plugged in because there's no Android System pulldown.
If it were a driver issue, Device Manager would still at least be able to see the phone (it just wouldn't know what it was). But I'm getting absolutely nothing.
I can only assume that the problem is indeed with the phone itself. I don't know what the problem is exactly, but I know it wasn't there before all of this. Either way, this means my only hope for a fix would have to be through the phone itself. But since Stock Recovery doesn't seem to offer me many options, I have no clue what to do next.
Is there some sort of "secret" key combo or command or something that'll do a low-level format of the phone or something? I'm grasping at straws here, I know, but I honestly don't know what else there is I can do.
-------
Update 2: If I plug it in while in Bootloader, Windows recognizes that a device was connected, but as an "Unknown USB Device (Device Descriptor Request Failed)"
None of the solutions I can think of (or Google) seems to work. Has anyone heard of this problem before? I'm vainly hoping there's a fix out there that I just haven't found yet.
Related
So I'm trying to fix a Xoom for a client. Her nephew was using it over Thanksgiving weekend and has managed to mess it up.
1) On a normal boot it never gets past the boot animation. The animation just loops and loops.
2) I was able to get into recovery and do a factory reset, but that didn't improve anything.
3) I can get to "Starting Fastboot protocol support" or "Starting RSD protocol support 0"
4) I have used two different moto drivers on Win 7 and Win 8, but neither computer ever recognizes the xoom is connected regardless of mode
5) Adb never sees the xoom either.
6) This device should have been completely stock, but no one knows what this kid did with this tablet.
7) USB debugging was probably off since the owner would not have known about it or had a reason to turn it on.
What are my options here? I'm thinking that I need to flash a good factory image, but I need to get some communication going first.
Update: I've been trying different cables. I found one where the computers will see that a devices is connected, but am getting "USB device not recognized" with either set of drivers that I have on both computers. Making progress, but could still use some help.
DiGi760 said:
So I'm trying to fix a Xoom for a client. Her nephew was using it over Thanksgiving weekend and has managed to mess it up.
1) On a normal boot it never gets past the boot animation. The animation just loops and loops.
2) I was able to get into recovery and do a factory reset, but that didn't improve anything.
3) I can get to "Starting Fastboot protocol support" or "Starting RSD protocol support 0"
4) I have used two different moto drivers on Win 7 and Win 8, but neither computer ever recognizes the xoom is connected regardless of mode
5) Adb never sees the xoom either.
6) This device should have been completely stock, but no one knows what this kid did with this tablet.
7) USB debugging was probably off since the owner would not have known about it or had a reason to turn it on.
What are my options here? I'm thinking that I need to flash a good factory image, but I need to get some communication going first.
Click to expand...
Click to collapse
I had a problem similar to that about a year ago, somewhere in these forums was the suggestion to remove the SD card and then do a factory reset, it worked for me. My xoom just stopped working, I thought at first it was a flat battery but after charging the symptoms were the same as yours, might be worth searching through the forums if you haven't already
There's no sd card in it, just the little plastic place holder. I've been looking all over the forums, but I normally deal with Samsungs. I've been figuring out Motorola's little quirks as I go along. Is there a recommended moto driver for these things?
DiGi760 said:
There's no sd card in it, just the little plastic place holder. I've been looking all over the forums, but I normally deal with Samsungs. I've been figuring out Motorola's little quirks as I go along. Is there a recommended moto driver for these things?
Click to expand...
Click to collapse
Sorry can't help , mine is just over 2 years old and except for that one problem have never had any issues so have never needed to even connect it to a PC
DiGi760 said:
There's no sd card in it, just the little plastic place holder. I've been looking all over the forums, but I normally deal with Samsungs. I've been figuring out Motorola's little quirks as I go along. Is there a recommended moto driver for these things?
Click to expand...
Click to collapse
I recently discovered these handy files when I needed to return to stock:
4G Xoom (MZ600) Restore
3G Xoom (MZ601/3) Restore
WiFi Xoom (MZ604) Restore
If you need to find out which Xoom model it is, power on whilst holding the volume down button, this will take you in to fastboot. Then (you sound like you'd know how do this, PM me if you don't) use "fastboot getvar all". This will return the model.
Unzip the file above, there's a batch file in there which will install the drivers, then fastboot the firmware over.
If you boot to fastboot, then run the batch file, it installs the drivers, then "adb device", then it asks if your device is connected - it won't show up cos it's in fastboot. Just ignore that and say yes, and it'll start flashing the files.
Sorry if I'm too late - don't visit these boards much these days. Good luck, let me know if this works.
Thanks for giving me something to try. I uninstalled the moto drivers I had and installed the ones included in the zip file and restarted my computers. The Windows 8 computer never recognizes that the xoom is connected in any mode. The 7 machine does see it in fastboot mode but as a "fastboot" device for which it fails to find drivers. When I run fastboot getvar all, all I get is <waiting for device>.
I do know that this is a wifi only (mz604) xoom. Thanks for the image files. If I can get this stupid thing to communicate with a computer, I think I'll be in business.
In fastboot mode (vol -) it won't acknowledge that it's connected. Just fastboot your image over and it will work.
If I try to do anything with fastboot, it just says "< waiting for device >". Fastboot doesn't see a device to flash to.
OK, it's either your cable or your driver. Many cables are for charging only, and have no data lines. I throw those away.
As to drivers, I'm Debian for 15 years so can't advise on Winduhs.
Oh, one more thing: I've noticed that on my old HP laptop I had to use a certain USB port, or else it wouldn't comm with my phone for fundamental actions like loading new firmware.
These were the drivers I used: https://motorola-global-portal.cust...sion/L3RpbWUvMTM4NjM1MjA0NC9zaWQvWEo3SWU5SGw=
They don't seem to be windows 8 certified though.
Sent from my Nexus 5 using Tapatalk
We finally got it. We used DriverEasy to look for drivers because we have a bunch of extra licenses and the drivers we had obviously weren't working. DriverEasy was able to install an "Android Bootloader" driver that must not be part of the SDK. Once that was installed, I was able to use fastboot to flash the images from above. The device is in good working order again and fully updated.
Thanks for all your help.
Always nice to hit the Thanks button for those who've helped.
So after trying to find a straightforward guide for installing the USB drivers for my OPO, almost every link says to use the OnePlus One toolkit, so I followed the 'manage drivers' section of the toolkit but for some reason, whenever I come to use my phone with my PC, the drivers seem to wipe themselves out! After I've done the initial driver installation, everything works fine, but after a day or 2, when when I plug my phone in, it will show 'unknown device' or it will show 'A0001' but with an exclamation mark next to it in the device manager and my phone isn't recognized. I'm using windows 7 x64 and the original red OPO cable.
I must be doing something wrong with these drivers, does anyone have a guide for deleting old drivers and reinstalling drivers for the OPO?
Edit: Ive reinstalled them again using the toolkit guide but I dont know if they will keep again, either way, im flashing blisspop now, maybe its an issue with 5.0 stock rom or something?
donk165 said:
So after trying to find a straightforward guide for installing the USB drivers for my OPO, almost every link says to use the OnePlus One toolkit, so I followed the 'manage drivers' section of the toolkit but for some reason, whenever I come to use my phone with my PC, the drivers seem to wipe themselves out! After I've done the initial driver installation, everything works fine, but after a day or 2, when when I plug my phone in, it will show 'unknown device' or it will show 'A0001' but with an exclamation mark next to it in the device manager and my phone isn't recognized. I'm using windows 7 x64 and the original red OPO cable.
I must be doing something wrong with these drivers, does anyone have a guide for deleting old drivers and reinstalling drivers for the OPO?
Edit: Ive reinstalled them again using the toolkit guide but I dont know if they will keep again, either way, im flashing blisspop now, maybe its an issue with 5.0 stock rom or something?
Click to expand...
Click to collapse
I had similar issue with lollipop ROMs, didn't find any solution except flashing fastboot images of CMOS12 or simply downgrading to CM11S.
Mr hOaX said:
I had similar issue with lollipop ROMs, didn't find any solution except flashing fastboot images of CMOS12 or simply downgrading to CM11S.
Click to expand...
Click to collapse
Fair enough, well i'm thinking I may move back to CM11S if things don't work out on Blisspop. If I turn off USB debugging and then switch to camera (PTP) mode and then back to MTP mode, my phone then connects fine. I wanted it to connect so I could copy my Titanium backup files off the phone and onto the PC. In the end, my mate told me about Airdroid and I managed to download them through that as a ZIP file. For some reason, the titanium backup folder isn't visible from your computer, I tried copying it to the DCIM folder and it just gave me a 1kb file. I also tried a new folder called backups and it was empty when I looked on my PC, but the files were visible when using Airdroid and also when I used a file browser on my phone.
Weird stuff!
Just wanted to bump this and see if anyone has a solution or even just an explanation.
Whenever I plug my OPO into my PC (with the original cable), the device, A0001 is found but is shown in Device Manager with an exclamation point. If I then right click on it and chose uninstall, and then reconnect the phone, it will connect and work fine for MTP/PTP modes. If I put USB debugging on, the MTP doesn't always work after. But no matter what, if I shutdown my PC, and then come to connect the phone the next day etc, I have to do the uninstall of the driver then reconnect for MTP to work. Pretty frustrating!
Anyone know why the phone isn't remembered by my PC correctly? I'm on Windows 7 x64 if that means anything.
I'm moving back to stock ROM soon so I'll see then if its something to do with the unlocked bootloader or using a custom ROM. I'll report back if I have any luck
Bumping this again, its still the same on 6.0. I don't fancy moving back to stock ROM, I like CM over Cyanogen OS, but this problem is really frustrating. Every single time I connect the phone to the PC, it will come up as A0001 but with an exclamation mark next to it in Device Manager, if I right click and uninstall the driver, then reconnect the phone, it works fine then. But if I restart my PC, it does the same thing where it cant find the right driver for the phone.
Is there anything I can try to fix this?
So Ive just bought a brand new U12+, and obviously the very first thing I did was attempt to root it.
Main hiccup Im running into here is that my PC wont recognize the phone while its in recovery or fastboot/download mode.
If I had to guess, I think it's a driver issue, problem is I've been searching for hours now and cannot find the proper drivers for it to be recognized. (I've also tried every USB port on my PC, both 2.0 and 3.0.)
Ive tried using HTC sync, uninstalling it and leaving that driver, Ive tried letting windows auto install the driver, and I tried a generic android USB driver, none of which have seemed to work.
PC will recognize the phone while it's fully booted to OS, and I can even command it to reboot into recovery from there, but once its in recovery I lose connection.
Not sure how much of a difference this makes, but I bought a factory unlocked phone, still sealed, with all the plastic and accessories inside the box. But when I boot into download I get the message "Security checking failed DENY", this is only supposed to show up after the bootloader has been unlocked isn't it?
Anyways, if someone could point me in the right direction for these drivers it'd be greatly appreciated.
chaosrde said:
So Ive just bought a brand new U12+, and obviously the very first thing I did was attempt to root it.
Main hiccup Im running into here is that my PC wont recognize the phone while its in recovery or fastboot/download mode.
If I had to guess, I think it's a driver issue, problem is I've been searching for hours now and cannot find the proper drivers for it to be recognized. (I've also tried every USB port on my PC, both 2.0 and 3.0.)
Ive tried using HTC sync, uninstalling it and leaving that driver, Ive tried letting windows auto install the driver, and I tried a generic android USB driver, none of which have seemed to work.
PC will recognize the phone while it's fully booted to OS, and I can even command it to reboot into recovery from there, but once its in recovery I lose connection.
Not sure how much of a difference this makes, but I bought a factory unlocked phone, still sealed, with all the plastic and accessories inside the box. But when I boot into download I get the message "Security checking failed DENY", this is only supposed to show up after the bootloader has been unlocked isn't it?
Anyways, if someone could point me in the right direction for these drivers it'd be greatly appreciated.
Click to expand...
Click to collapse
Strange suggestion but try a different pc. My phone isnt recognised when I try to install magisk on my phone on my home pc but it works on my work pc.
I got about 9 different USB ports on my home PC and none work
Also download platform-tools_r29.0.2-windows for fastboot etc.
While you're in troubleshooting mode, try another USB cable. I had issues running fastboot commands and the like when using a generic USB cable, but it worked fine using an OEM one. Can't hurt to rule that out too.
Icculus760 said:
While you're in troubleshooting mode, try another USB cable. I had issues running fastboot commands and the like when using a generic USB cable, but it worked fine using an OEM one. Can't hurt to rule that out too.
Click to expand...
Click to collapse
I am using the OEM cable, straight out the box. I'm gonna try meddling with it again when I get home and see if I can get it working.
bigAL99 said:
Also download platform-tools_r29.0.2-windows for fastboot etc.
Click to expand...
Click to collapse
Ive done a fair bit of searching but I can't find anywhere to download older version of platform tools, I have the current build 29.0.5.
I feel like I have tried absolutely everything but my computer will not recognize my phone when I type fastboot devices, while in fastboot. When the phone is on though, adb devices shows the device.
I'm curious if anyone else has run into this issue and if so, how did you fix it?
triteshy said:
I feel like I have tried absolutely everything but my computer will not recognize my phone when I type fastboot devices, while in fastboot. When the phone is on though, adb devices shows the device.
I'm curious if anyone else has run into this issue and if so, how did you fix it?
Click to expand...
Click to collapse
Hey pal, I'm no expert but I'd say try download adb driver for your OS version whether it's Windows or Linux. and maybe phone driver as well. Worked for me
niteStalker09 said:
Hey pal, I'm no expert but I'd say try download adb driver for your OS version whether it's Windows or Linux. and maybe phone driver as well. Worked for me
Click to expand...
Click to collapse
Thank you for the response. Did both of those things already.
triteshy said:
Thank you for the response. Did both of those things already.
Click to expand...
Click to collapse
Just making sure but you do have the latest platform-tools?
I've never actually experienced it not being detected in fastboot before so that's really the only solution I can think of.
So just for some one in the future trying to figure out what happened. I managed to get it fixed.
The problem I was running into was that my computer recognized the driver (the regular oneplus driver that you can install when you plug in your phone) only when my phone was using adb (or in other words, my phone was on, in a usable state, in the regular OS, not fastboot or anything).
However when I launched into fastboot, my computer would no longer recognize my phone as the same device.
To fix:
I had to open file explorer on my pc (running windows), then right click "my pc", then manage devices.
There was my phone, right there, but under "unknown device". I right clicked it, and installed a driver for it, however I didn't use the oneplus driver, I used the Samsung phone drivers. It then worked perfectly.
I know that's not good directions but it still may help someone in the future and save them from a horrible headache that I experienced, at least pointing them in the right direction.
GLHF.
I had this happen to me as well. Was driving me nuts. I had to use a different cable. The wrong cable solution usually never works, but for some reason, my older USB-C anker cable would work in ADB but not fastboot. Newer Anker cable worked. I'm sure the OEM cable would work too.
Hello everybody, I was trying to update my Magisk and that process failed. I thought nothing of it put it off. Tried to restart my phone a few days later and now it's stuck in a fastboot loop. Cannot even go into recovery. So I'm like okay, probably need to reinstall recovery and flash a clean rom again. Try the "fastboot boot recovery.img" command and it's giving me a "waiting for any device". Googling says it's a driver error, but that's strange because I have used my phone on this computer before with ADB and fastboot. Fastboot and ADB commands work fine on my Oneplus 3T.
A week ago I also had the problems after the Magisk update. But connecting to the PC worked normally for me. Once you've installed the drivers, there shouldn't be any problems. You could use a different cable.
Incidentally, Magisk only messed up the boot image. It is sufficient if you flash your boot.img, then the twrp.zip, reboot into recovery, then the magisk.zip.
That was completely enough for me. Cell phone works normally again, without data loss.
Good luck!
Yeah that's exactly what I am trying to do, I can't even flash the boot.img to get into recovery, my computer won't recognize the device for some reason now. Do you know where I can find the drivers? I could only find shady 3rd party sites. Thanks!
Tried installing drivers from here, no change.
Download Latest OnePlus USB Drivers for Windows and Mac
Download The Latest OnePlus USB Drivers For All OnePlus Android Smartphones. We Have Included USB drivers for Both Windows And Apple MAC OS Users. Download Links Given Below.
www.getdroidtips.com
This is installed and works with me
ghost323 said:
This is installed and works with me
Click to expand...
Click to collapse
No joy, looks like that's the same file as the one I downloaded. Thanks for your help anyways.
Now I can't even turn my phone off lol. It woke itself up this morning magically and now whenever I hit power off in fastboot it just boots up again into fastboot. Might have to send it in...the horror
Your phone is crying out for help. It doesn't like to die.
I think you will have tried everything possible. Have you already connected it to another computer with the right drivers? Tried other cables?
ghost323 said:
Your phone is crying out for help. It doesn't like to die.
I think you will have tried everything possible. Have you already connected it to another computer with the right drivers? Tried other cables?
Click to expand...
Click to collapse
Haha yeah, it's like your kid who refuses to go to bed and is throwing a tantrum. Yeah two different computers that are known to have worked with this phone in the past (how I unlocked the bootloader in the first place). Different ports, different cables. It seems like I'm having the same issue that a lot of other people are having with the last Magisk update, except they're able to flash the recovery image in fastboot to get back running.
This is a ****ty situation! That was really a nasty magisk update. I wonder why its consequences are so different, even though it is the same cell phone.
fastboot cannot recognize device but adb can
usb debugging is enabled on device. running latest version of adb, fastboot. Have tried on both mac and win10 but same issue on both. Oneplus 7 pro is running 10.3.0GM21AA >fastboot devices >adb devices List of devices attached 966c8016...
forum.xda-developers.com
Look at this. Maybe it will help you so that your computer recognizes the cell phone again.