cant use 3g or 4g - Nexus 5 Q&A, Help & Troubleshooting

Hi I just got a nexus 5 as a hand down and I can't use 3g or 4g I have manually changed it to 2g with *#*#4636#*#* and it works fine on 2g. And where it says select band it's usa??? Has my phone flashed with a usa ROM and will it be fixed if a flashed a UK based ROM for it the bootloader is all ready unlocked but got no PC to fastboot or flash twrp it also says on build prop that the locale is US when I can view it in ex file explorer I'm not root on 601 stock ROM

Anyone at all

Is the phone a d820 or d821?

audit13 said:
Is the phone a d820 or d821?
Click to expand...
Click to collapse
D821 32gb variety

Very strange because the d821 is the non-USA model and should work in the UK.
It says d821 in the ROM or in fastboot? Fastboot mode will show the actual model #.

audit13 said:
Very strange because the d821 is the non-USA model and should work in the UK.
It says d821 in the ROM or in fastboot? Fastboot mode will show the actual model #.
Click to expand...
Click to collapse
Hang 5 will check now haha

ttocs99 said:
Hang 5 will check now haha
Click to expand...
Click to collapse
Deffos a d821 and when you go to select band it says usa?? Do you think it's been manually flashed USA ROM via fastboot as bootloader was all ready unlocked when I got it

As you can see in screen shots it does detect my sim but not 3g or 4g signal but 2g signal works fine

I've checked antenna cables and there fine so it definitely must be a software issue

Is it running a stock ROM? Does it say d821 in fastboot?
Is the imei properly displayed? Could the imei be blacklisted or blocked by the carrier?

audit13 said:
Is it running a stock ROM? Does it say d821 in fastboot?
Is the imei properly displayed? Could the imei be blacklisted or blocked by the carrier?
Click to expand...
Click to collapse
Yes it's on stock ROM with stock recovery it is a d821 in fastboot the IMEI is displayed in settings and haven't checked blacklist any free services but if it was blacklisted 2g would not work as I can still text ring and edge data works

Just checked the Imei and device is not blacklist

Everything certainly appears to be in order.
Does the phone work properly with a different sim? The sim works properly in another phone?

audit13 said:
Everything certainly appears to be in order.
Does the phone work properly with a different sim? The sim works properly in another phone?
Click to expand...
Click to collapse
Yes tryed that I did have a galaxy S5 and it worked in that and tryed my sim in our lasses iPhone and it works fine in that

The only thing left I would try is to install older stock rom.

audit13 said:
The only thing left I would try is to install older stock rom.
Click to expand...
Click to collapse
I would if I had a PC or a laptop but I'll get round it somehow thanks for the help

Does the screenshot mean mine is a USA variety and it won't detect the uk bands hence why It states USA bands in *#*#4636#*#*

The FCC ID indicates the phone is a d821. The FCC ID for the Canada/USA version is ZNFD820.

Well I tried to flash the factory image again and the problem is still there I have even installed twrp and pure nexus and it still doesn't pick up 3g or 4g

Related

[Q] Galaxy SII i727R carrier problem

Hello,
I bought the phone from Kijiji and it is stated as unlocked. When I put in my Virgin Mobile sim card it shows I have full bars and connected to the Virgin network and di not ask for an unlock code so should be unlocked? Now with the full service bars I have no data connection indicator and everything is on and the APN for Bell/Virgin is inputted in it already. But I cannot send or receive anything or use any data. Says network error.
Any help?
Thanks,
Jay
jaywiseman said:
Hello,
I bought the phone from Kijiji and it is stated as unlocked. When I put in my Virgin Mobile sim card it shows I have full bars and connected to the Virgin network and di not ask for an unlock code so should be unlocked? Now with the full service bars I have no data connection indicator and everything is on and the APN for Bell/Virgin is inputted in it already. But I cannot send or receive anything or use any data. Says network error.
Any help?
Thanks,
Jay
Click to expand...
Click to collapse
Are you sure Virgin is a GSM carrier? I'm pretty sure they are CDMA only..
lingowistico said:
Are you sure Virgin is a GSM carrier? I'm pretty sure they are CDMA only..
Click to expand...
Click to collapse
Virgin mobile no longer supports CDMA. They are 3G and 4g lte only now.
I have tried the virgin radios and different Rogers and AT&T. Even telus and tmobile radios but none worked.
When I put the SIM in it says its on virgin and connected but no 3G or lte logo and can't send or recieve texts or use anything with data.
jaywiseman said:
Virgin mobile no longer supports CDMA. They are 3G and 4g lte only now.
I have tried the virgin radios and different Rogers and AT&T. Even telus and tmobile radios but none worked.
When I put the SIM in it says its on virgin and connected but no 3G or lte logo and can't send or recieve texts or use anything with data.
Click to expand...
Click to collapse
I'm not convinced, are you sure they're off CDMA now? You need GSM fot texts and on this phone in general. 3G and LTE is not the same.
lingowistico said:
I'm not convinced, are you sure they're off CDMA now? You need GSM fot texts and on this phone in general. 3G and LTE is not the same.
Click to expand...
Click to collapse
This is virgin mobile canada. They only have 3G and LTE service here. I have had the S3, iPhone, and many other GSM phones no problems. Recently the Note 1 LTE. Not sure what is going on. It doesnt say to input an unlock code when I put in the SIM so it must be unlocked?
jaywiseman said:
This is virgin mobile canada. They only have 3G and LTE service here. I have had the S3, iPhone, and many other GSM phones no problems. Recently the Note 1 LTE. Not sure what is going on. It doesnt say to input an unlock code when I put in the SIM so it must be unlocked?
Click to expand...
Click to collapse
If if shows the carrier name and doesn't ask for a code then it's unlocked. Did you try Bell radios? Virgin Canada uses the Bell network and does indeed prefer lte and hspa to cdma as you said.
lingowistico said:
If if shows the carrier name and doesn't ask for a code then it's unlocked. Did you try Bell radios? Virgin Canada uses the Bell network and does indeed prefer lte and hspa to cdma as you said.
Click to expand...
Click to collapse
The only one I could find was the bell radios for the note and it flashed successfully but still the same issue. do you recommend any?
jaywiseman said:
The only one I could find was the bell radios for the note and it flashed successfully but still the same issue. do you recommend any?
Click to expand...
Click to collapse
Try the ones here. It seems like it's something else though. Try wiping data & cache & dalvik cache in recovery or doing a factory reset in settings. Try flashing a stock JB rom in Odin or any other rom for that matter. Try flashing a rom in recovery. Just be aware that JB roms need JB modems. JB modems are backwards compatible with ICS and GB roms. The two official JB modems are RUXUMA7 and UCMC1. There are JB modems from other devices that work on our phone as well, but you'll have to find them yourself as I don't remember.
lingowistico said:
Try the ones here. It seems like it's something else though. Try wiping data & cache & dalvik cache in recovery or doing a factory reset in settings. Try flashing a stock JB rom in Odin or any other rom for that matter. Try flashing a rom in recovery. Just be aware that JB roms need JB modems. JB modems are backwards compatible with ICS and GB roms. The two official JB modems are RUXUMA7 and UCMC1. There are JB modems from other devices that work on our phone as well, but you'll have to find them yourself as I don't remember.
Click to expand...
Click to collapse
thanks. Will try them and let you know.
lingowistico said:
Try the ones here. It seems like it's something else though. Try wiping data & cache & dalvik cache in recovery or doing a factory reset in settings. Try flashing a stock JB rom in Odin or any other rom for that matter. Try flashing a rom in recovery. Just be aware that JB roms need JB modems. JB modems are backwards compatible with ICS and GB roms. The two official JB modems are RUXUMA7 and UCMC1. There are JB modems from other devices that work on our phone as well, but you'll have to find them yourself as I don't remember.
Click to expand...
Click to collapse
Ok I tried everything you mentioned in the post. Still no luck. Tried the ROM you are using on your i727 that you have listed in your siggy. I really like it but still just comes up with "BELL" and no data and cant text or do anything.
jaywiseman said:
Ok I tried everything you mentioned in the post. Still no luck. Tried the ROM you are using on your i727 that you have listed in your siggy. I really like it but still just comes up with "BELL" and no data and cant text or do anything.
Click to expand...
Click to collapse
That's a problem. I really don't know how to help you. One thing you can do is compare Virgin Canada's hspa & lte frequencies with Skyorckets default ones and see if they match.
These are the default frequencies on the Skyrocket.
3G Network - HSDPA 850 / 1900 / 2100
4G Network - LTE 700 MHz Class 17 / 1700 / 2100
Click to expand...
Click to collapse
lingowistico said:
That's a problem. I really don't know how to help you. One thing you can do is compare Virgin Canada's hspa & lte frequencies with Skyorckets default ones and see if they match.
These are the default frequencies on the Skyrocket.
Click to expand...
Click to collapse
Bell
including
Virgin Mobile
PC Mobility
2G
CDMA 850/1900
EVDO 850/1900
3G (and fake 4G)
HSDPA 850/1900
HSPA+ 850/1900
UMTS 850/1900
WCDMA 850/1900
1x EV-DO CDMA2000
4G
LTE 1700
jaywiseman said:
Hello,
I bought the phone from Kijiji and it is stated as unlocked. When I put in my Virgin Mobile sim card it shows I have full bars and connected to the Virgin network and di not ask for an unlock code so should be unlocked? Now with the full service bars I have no data connection indicator and everything is on and the APN for Bell/Virgin is inputted in it already. But I cannot send or receive anything or use any data. Says network error.
Any help?
Thanks,
Jay
Click to expand...
Click to collapse
Jay, I had to unlock my phone myself with I bought it. I use Fido in Canada. After upgrading to include data for the first time, I had a similar problem. Everything looks fine but I had no Internet. I advice you to put your sim card in a Virgin phone already running with no problem and see whether the issue was is with your plan. Sometimes the carrier screws it up as well.

Help Plz searching for service problem

My nexus 5 says searching for signal and I can't make calls or use mobile data etc... I just flashed pa yesterday so of course I'm rooted and have unlocked bootloader , I'm using dalvik tell me if you need more information
Mazen Amr said:
My nexus 5 says searching for signal and I can't make calls or use mobile data etc... I just flashed pa yesterday so of course I'm rooted and have unlocked bootloader , I'm using dalvik tell me if you need more information
Click to expand...
Click to collapse
do you own a usa version n5 or a european version?
D820 and I live in Egypt (the European)
Mazen Amr said:
D820 and I live in Egypt (the European)
Click to expand...
Click to collapse
d820 is for the north american market, but it should still connect to phone calls, just not lte http://www.phonearena.com/news/Differences-between-the-two-Nexus-5-models-D820-and-D821_id48985
So sorry I meant D821
have you tried to use a different sim card? someone elses sim card..
My nexus Sim is Vodafone and I have a tablet that supports calling with Etisalate Sim, I switched the Sims and the Vodafone one works perfectly on the tablet but the Etisalate don't work on the mobile and when I returned them back the Vodafone don't work again and the Etisalate works again so the problem is with the phone
I tried re flashing Paranoid Android but the same problem
Try flashing stock. If it's the same, it's hardware. Sim card, device or something. Or its carrier related issue.
Sounds like the radio is set to LTE only mode.
Dial *#*#4636#*#* and check your network configuration
#stayparanoid
Pirateghost said:
Sounds like the radio is set to LTE only mode.
Dial *#*#4636#*#* and check your network configuration
#stayparanoid
Click to expand...
Click to collapse
Lol I found this on the internet and did it and it worked before you even said but I'll hit the thanks button anyway ??

[Q] Wrong radio flash

Was up to many hours and accidentally flashed tmobile marshmellow radio onto my phone. reflashed with propper radio and original firmware and know only get edge when trying to use gsm sim.. previously was getting 4glte with gsm sim. have tried dfs and enabled the lte bands and saved it but when try to add the lte config data never sticks ... help please cause edge sucks lol..
bigfdaddy2 said:
Was up to many hours and accidentally flashed tmobile marshmellow radio onto my phone. reflashed with propper radio and original firmware and know only get edge when trying to use gsm sim.. previously was getting 4glte with gsm sim. have tried dfs and enabled the lte bands and saved it but when try to add the lte config data never sticks ... help please cause edge sucks lol..
Click to expand...
Click to collapse
Stock recovery factory reset tried yet?
Sent from my SM-T810 using Tapatalk
dottat said:
Stock recovery factory reset tried yet?
Sent from my SM-T810 using Tapatalk
Click to expand...
Click to collapse
yes i have tried that multiple times ..phone wont go into global mode stays in lte/cdma mode but have gotten lte back flashing the marshmallow firmware verizon pushed out ...so know gotta get rest back hopefully ... any help on that front be great ...
bigfdaddy2 said:
Was up to many hours and accidentally flashed tmobile marshmellow radio onto my phone. reflashed with propper radio and original firmware and know only get edge when trying to use gsm sim.. previously was getting 4glte with gsm sim. have tried dfs and enabled the lte bands and saved it but when try to add the lte config data never sticks ... help please cause edge sucks lol..
Click to expand...
Click to collapse
phone know gets 4g lte but is stuck in lte/cdma mode wont switch to global.....
Any help
Sent from my SM-N910V using Tapatalk

Known Issue with no service (signal)

Hi i have a nexus 5 (d 821) and i'm trying to get it work again. It has no signal with a valid sim card. i am in europe.
I tried cyanogenmod ( it shows usa, japan automatic ) but no signal.
i tried lineage the same thing.
I restore it in 6.0.1 google img ( it shows only usa band ) but no signal.
i restore in 4.4 ( it shows only usa band)but no signal.
Is this problem software or hardware?? is there any rom that can make my phone work again?
I searched through the forum and cannot find any clear solution for nexus 5
thank u
Was the phone ever dropped or dismantled and put back together?
It finds no networks at all?
Sim card works in another phone?
Tried other sim cards in the Nexus?
If this is a 2nd hand phone device and a problem with other sim cards too, I'd check if the IMEI has been blacklisted by a previous owner?
it has some falls , but i dont think this is the problem.
at *#4636 menu it shows only usa band (original nexus rom) and auto us japan band in lineage rom.
I think that the problem is in software with the radio img, or else with antenna or motherboad as hardware.
i need the opinion of an expert to deal the software part,
the sim cards works on other phones...
Is the model number d820 on the fastboot screen?
audit13 said:
is the model number d820 on the fastboot screen?
Click to expand...
Click to collapse
the model is d821
Did you have the phone working properly in Europe on a prior occasion?
audit13 said:
Did you have the phone working properly in Europe on a prior occasion?
Click to expand...
Click to collapse
ΤΗΕ phone worked fine in europe, last year the problem occured and since then i am trying to find solution.

Fix my signal loss question

how can fix when me flashing other rom,my sim card don't work, I'm tride unlock bootload , flash fastboot ROM(global),and found Europe style maybe can fix my question,to flash Europe OOS,my sim card always don't work,and my flash hydrogen os (china mobile sim card), it always didn't work,my phone is Verizon model IN 2019, I THINK it's fastboot ROM modem.img file have bugs or don't include my sim, I change it, always don't work, please help me
The sim card can be recognized but cannot be used
What SIM do you have? Do you use T - Mobile, etc. or do you use Verizon?
I can always give you your modem. img if you require it.
Xryphon said:
你有什么 SIM 卡?您使用 T - Mobile 等还是使用 Verizon?
Click to expand...
Click to collapse
China Mobile Sim card,phone is Verizon
I don't believe it was a good choice to buy a Verizon model OnePlus 8 in a region where Verizon cannot be used at all. China Mobile SIM cards can likely not be used in the United States and are likely not compatible with U. S. devices at all; hence the reason to buy a different SIM card when travelling to a different region. do you know if your device is unlocked?
Xryphon said:
我认为在根本无法使用 Verizon 的地区购买 Verizon 型号 OnePlus 8 不是一个好选择。中国移动 SIM 卡可能无法在美国使用,并且可能与美国设备完全不兼容;因此,在前往不同地区时购买不同 SIM 卡的原因。您知道您的设备是否已解锁吗?
Click to expand...
Click to collapse
I'm in China,when i use Verizon oxygen os my sim card have signal,just me flashing other rom my phone signal don't work,The sim card can be recognized but can't connected and use
It's possible that custom ROMs somehow don't support China Mobile; does it say anything when you enter the Mobile Data settings?
Xryphon said:
It's possible that custom ROMs somehow don't support China Mobile; does it say anything when you enter the Mobile Data settings?
Click to expand...
Click to collapse
I think it,so I changed modem.img file,always no work
clisays said:
我想是的,所以我改变了modem.img文件,总是没有工作
Click to expand...
Click to collapse
I catch my untrack msmdownloadtool zip ops file,get modem.img. ,use adb tool flash it, it can't be worked
Have you tried flashing the file in fastbootd?
Xryphon said:
您是否尝试过在 fastbootd 中刷新文件?
Click to expand...
Click to collapse
试过了
Xryphon said:
Have you tried flashing the file in fastbootd?
Click to expand...
Click to collapse
tride

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