Galaxy S6 EDGE sound cut off and phone freeze - Galaxy S6 Q&A, Help & Troubleshooting

Hi guys,
I have a big probleme since 2 weeks on my galaxy s6 edge:
Sometimes the sound of the phone cut off and i'm not able to activate it again (the only way is to reboot)
And sometimes the phone juste freeze for no reason and he reboot by itself but sometime i have to hold power + home + volum down to make it reboot.
This problem happen like 2 or 3 times per day but it often happens when i'm watching videos on youtube, and the phone looks hot.
What i tried:
(I precise that i had a stock rom at origin) but i had already rooted it in the past and tested some custom rom.
I did a factory reset -> same bugs
Installed stock rom -> same bugs
Flashed custom rom -> same bugs
I dont know what to do and the warranted of my phone is over anyway...
I searched a lot on internet but i found nobody with the same problem.
I tested to boot in secure mode, but i don't think the problems comes from an app because when i installed the flashed rom, i got a freeze after 5 minutes with no app installed...
Thanks for your help, and sorry for bad english.

Related

[Q] Touch not responding every few hours

Every few hours the touch barely responding, it takes me like 4 minutes just to reboot the phone, and rebooting is the only way to make the touch work again.
I tried to replace the the rom to cm12 nightly, change the kernel and modem. I even flash to stock cm11s and wipe every thing! And it still not fixed. Please help me!
edit:
https://www.youtube.com/watch?v=S6drgJb6OFg
this is no me but it is exactly what happened to me
Same problem here! Don't know if its related, but I just went on a ski vacation, so maybe the cold has something to do with it? Cause that's when the problem started.
The touch problem is very irritating when I try to unlock my phone, cause I can't draw the unlock pattern. Also scrolling trough photos or apps doesn't work cause it doesn't recognise scrolling, but does pressing instead.
I hope this is a software problem!
I use stock ROM cm 11. Did nothing else with it, I have my oneplus only 3 weeks now.

Soft or hardware problem??

First sorry for my english
My note edge turns on and restart or freeze and then i had to take the battery out to turn it off.
Thought it is a software problem and have updated to Marshmallow 6.0.1 but still the same problem. Some days just 1-2 on offs with freeze... Some days 8 times one after the other. When it Charge there are often freezes.
I have 2 note edges. On the other i updated Marshmallow too. This edge has had never problems.
When i compare the two device information in android menu the edge which runs perfekt has never se for android. Could this be something why it turns of...
And why one is never...
You could try wiping the cache, or wiping the data (resetting your phone) and starting over with a fresh system.
It always restart when android made automatic updates. Now i disabeled autimatik updates and since 2 days no problem with restarts.
But now have another problem.... When i play musik with the musik player or hear voicemail via whattsapp there is sound for 3-5 seconds and then you can't hear anything. The musik in Player goes on but you cant hear anything after 3-5 seconds.... Grrrrr
QUOTE=Krystian79;67263462]First sorry for my english
My note edge turns on and restart or freeze and then i had to take the battery out to turn it off.
Thought it is a software problem and have updated to Marshmallow 6.0.1 but still the same problem. Some days just 1-2 on offs with freeze... Some days 8 times one after the other. When it Charge there are often freezes.
I have 2 note edges. On the other i updated Marshmallow too. This edge has had never problems.
When i compare the two device information in android menu the edge which runs perfekt has never se for android. Could this be something why it turns of...
And why one is never...[/QUOTE]
Why do you quote your post??
Do factory reset and then try...

Issues everywhere, hardware problem?

Hi there,
I'm experiencing massive issues with the Nexus 5 of my wife. Everything is basically broken
It started 2 days ago, the phone start rebooting without reason and heating a lot. Applications sometimes hang for a long time, or the screen stays black with only the notification bar displayed.
Wifi is never able to connect, even though the welcome screen is able to display available wifi. On the welcome screen after a fresh flash, nothing happen when I enter the WIFI password and try to connect. Only the "ignore" button is available, as if I have done nothing.
LTE connectivity seems to work, but I have removed the SIM card for further testing, so it's hard to say.
Parameters screen sometimes works, sometimes won't. Battery consumption screen never works.
The phone is never able to shutdown properly, it hangs forever on the shutdown loading circle; I always have to hard-reboot.
I changed the battery (I had a spare one ordered few days before the problem occurs just to see if it improves the battery life), with no luck.
When I opened the phone to change the battery, it is clear the heat come from the CPU.
I tried (I wiped everything each time in between):
- factory reset
- flash a stock rom from Google website (MMB29K)
- flash latest Cyanogenmod rom (ZNH0EAO2NM)
I have the same issues with any of those 3 roms. I captured some logs while running MMB29K and ZNH0EAO2NM:
Stock (MMB29K) logs: https://drive.google.com/open?id=0B-CDc3nzF3e3M28tM2xjTmJKa28
Cyanogenmod (ZNH0EAO2NM) logs: https://drive.google.com/open?id=0B-CDc3nzF3e3TVUtTmExZDBLUms
The only state where the phone is stable is when TWRP is booted, which is not so useful...
I'm thinking of a hardware issue, but is there anything else I can try? What do you think?
Thanks a lot!
Nobody?
I said the same thing in another post. The fact that flashing different ROMs with the same issues kinda point to hardware problem. I'd guess something fried on the motherboard and it's causing weird behavior. Funny thing, the other post also reported wifi not connecting issues, so I'm thinking there is something that breaks in older Nexus 5 phones that cause wifi issues along with other random reboot problems.

Bug crash/freeze screen nexus 5x :'(

Hello, first of all, sorry if I'm wrong section or if my English sucks but is my first discussion on xda.
I have a big problem with my 5x nexus since yesterday morning when i turn on the screen there are some lines that prevent me from using the phone, i'll explain it better, the screen is locked, but the cellphone seems to work because i feel the vibration of the unlock And even the sound, the phone is normally detected by the PC, both in mass memory and in fastboot and adb. The only way I have to use it is to turn off and turn on the screen several times (about 50 or more), and every now and then the screen returns normal, and until the shutter closes the cellphone works perfectly. I thought it was an old rom problem since i had the nexus in April, then yesterday i completely deleted it (system, recovery, cache etc.) i even put everything back to root without root and then i put the google pixel rom, and it seemed It works, but this is the same again this morning. The strange thing that made me worried is that it happens the same even when I go into recovery, fastboot or even while the cellphone starts. To change the rom or do else i used the nexus root toolkit, and there is also the function that makes the screen on screen and seeing the photo on your computer comes out of the normal unlock screen ... I do not know more than do. (I forgot while this screen is present the touch does not work). I could not upload a photo here, but I found a similar image on the internet (I can not put it because I'm a new user )
:crying::crying::crying:

Mi Note 10 Black Screen Delay Issues [PLEASE HELP]

The phone is 2 years old, unlocked it a few months ago to play APK apps that required rooting.
Phone started lagging after that a bit, eventually it updated to MIUI 12, when the phone drastically started lagging.
I tried installing ArrowOS custom ROM, hoping that it would fix the issue, assuming that MIUI 12 is too heavy for the phone to handle - nope.
The problems started to occur more often and new issues started appearing.
Current major issues:
* Screen delay when trying to unlock with fingerprint / power button.
* Black screen / unresponsive screen on power button press.
* Notifications don't show up (black screen).
* When someone calls me -> phone vibrates/rings but the screen is black.
* Double tap to wake up -> black screen.
^All of the issues mentioned above that contain the black screen problem, sometimes but rarely the phone is responsive but it's like 2 times out of 20.
Things I have tried:
- Turn off all animations from Developer Options.
- Wipe Data / Dalvik Cache / Phone Cache / Factory Reset / Custom ROM.
- Installed stock ROM for Europe (since I live in EU) for my phone (latest MIUI 13) -> problem still persists.
- Wiped Cache / Dalvik after installing stock ROM (problem persists).
- Multiple factory resets (didn't fix the issue).
- Disable HW overlays -> this seemed to somehow give better performance but it disabled my Fingerprint function and I need this for banking security reasons, etc.
Overall the phone is still fast enough, no other issues, the most common issue is the black screen and the phone having this huge delay where sometimes it would turn on the screen for half a second and then go pure black again.
Most of the times I have to hold the power button for 10 seconds to force reboot it in order to access my phone.
Help is appreciated, thanks in advance people!
Snorlax1337 said:
The phone is 2 years old, unlocked it a few months ago to play APK apps that required rooting.
Phone started lagging after that a bit, eventually it updated to MIUI 12, when the phone drastically started lagging.
I tried installing ArrowOS custom ROM, hoping that it would fix the issue, assuming that MIUI 12 is too heavy for the phone to handle - nope.
The problems started to occur more often and new issues started appearing.
Current major issues:
* Screen delay when trying to unlock with fingerprint / power button.
* Black screen / unresponsive screen on power button press.
* Notifications don't show up (black screen).
* When someone calls me -> phone vibrates/rings but the screen is black.
* Double tap to wake up -> black screen.
^All of the issues mentioned above that contain the black screen problem, sometimes but rarely the phone is responsive but it's like 2 times out of 20.
Things I have tried:
- Turn off all animations from Developer Options.
- Wipe Data / Dalvik Cache / Phone Cache / Factory Reset / Custom ROM.
- Installed stock ROM for Europe (since I live in EU) for my phone (latest MIUI 13) -> problem still persists.
- Wiped Cache / Dalvik after installing stock ROM (problem persists).
- Multiple factory resets (didn't fix the issue).
- Disable HW overlays -> this seemed to somehow give better performance but it disabled my Fingerprint function and I need this for banking security reasons, etc.
Overall the phone is still fast enough, no other issues, the most common issue is the black screen and the phone having this huge delay where sometimes it would turn on the screen for half a second and then go pure black again.
Most of the times I have to hold the power button for 10 seconds to force reboot it in order to access my phone.
Help is appreciated, thanks in advance people!
Click to expand...
Click to collapse
Well, if the same thing happens to you both on MIUI and custom ROM, the only thing I can think of is that you are installing something (most probably with root access) that gives you this issue. MIUI is obviously laggy itself, but Arrow/Octavi/Cipher are smooth and fast. Personally I use Octavi and face no such issue like yours.
Lord Sithek said:
Well, if the same thing happens to you both on MIUI and custom ROM, the only thing I can think of is that you are installing something (most probably with root access) that gives you this issue. MIUI is obviously laggy itself, but Arrow/Octavi/Cipher are smooth and fast. Personally I use Octavi and face no such issue like yours.
Click to expand...
Click to collapse
I wish an app was the issue, the only app that I have installed is YouTube Vanced and it doesn't even require root access, the problem is that on a fresh installed stock ROM, the problem still persisted which brings me questions;
1) Am I installing a stock ROM Android 11+ which is too heavy for my phone causing lags?
2) Could it be a hardware issue considering that the problem exists on a freshly flashed ROM? But I need to exclude 1) first.
Snorlax1337 said:
I wish an app was the issue, the only app that I have installed is YouTube Vanced and it doesn't even require root access, the problem is that on a fresh installed stock ROM, the problem still persisted which brings me questions;
1) Am I installing a stock ROM Android 11+ which is too heavy for my phone causing lags?
2) Could it be a hardware issue considering that the problem exists on a freshly flashed ROM? But I need to exclude 1) first.
Click to expand...
Click to collapse
As I said, MIUI is heavy skin and it definitely lags more than AOSP custom ROM, but it shouldnt give you black screen issue. You could try to install Xiaomi.eu rom, which is a debloated, better version of MIUI than the stock one: https://sourceforge.net/projects/xi...MINote10_MICC9Pro_22.5.25_v13-11.zip/download
If multiple factory resets didnt help, then yes, it may be the hardware issue I think. But Im not that knowledgable to tell this definitely
Lord Sithek said:
As I said, MIUI is heavy skin and it definitely lags more than AOSP custom ROM, but it shouldnt give you black screen issue. You could try to install Xiaomi.eu rom, which is a debloated, better version of MIUI than the stock one: https://sourceforge.net/projects/xi...MINote10_MICC9Pro_22.5.25_v13-11.zip/download
If multiple factory resets didnt help, then yes, it may be the hardware issue I think. But Im not that knowledgable to tell this definitely
Click to expand...
Click to collapse
I was already recommended by Scarlet on discord (if not mistaking the username) to install EU stock ROM which I did but the problem still occcurs, I guess I will try and give it on a mobile service check just to make sure it's not a hardware issue, I will still however wait for more replies in case someone else had the issue and managed to fix it software wise, thanks for the suggestions buddy!
Snorlax1337 said:
I was already recommended by Scarlet on discord (if not mistaking the username) to install EU stock ROM which I did but the problem still occcurs, I guess I will try and give it on a mobile service check just to make sure it's not a hardware issue, I will still however wait for more replies in case someone else had the issue and managed to fix it software wise, thanks for the suggestions buddy!
Click to expand...
Click to collapse
You're welcome. However, Mi Note 10 XDA forum isn't particulary active, if you use Telegram, you can try to ask in the groups for tucana:
Mi Note 10 /10 Pro | OFFICIALâ„¢
Xiaomi Mi Note 10/10 Pro - Official Telegram Group - Our Channel: @MiNote10Updates - Our Off-Topic group: @XiaomemeOT - Our Photography group: @XiaomemePhotography - Our Customization group: @XiaomemeCustomization
t.me
Octavi - Tucana and Bitra
Discussion group for OctaviOS and Phobos kernel maintained by @erikdrozina News channel: @erikdrozinastuff
t.me
Good luck

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