This problem has Samsung tech support stumped... - Galaxy S6 Q&A, Help & Troubleshooting

Hi all,
My device: Samsung Galaxy S6 (SM-G920F running 6.0.1)
So I've been dealing with Samsung tech support for the last week and believe it or not, things have just gone from bad to much, much, much worse. I am now completely & entirely locked out of my phone (which is running stock firmware).
Background: I wanted to change my Samsung account details (that I've had for nearly 10yrs) from an old email address to another new email account I had. From a combination of reading a few forums & following instructions throughout the actual process on my phone, it turns out that I obviously mad a bad choice. Long story short, I eventually got back to normal and had full access to my phone again, but under 'Settings' > 'Lock screen & security', my 'Reactivation lock' was now enabled (even though I hadn't changed or updated any firmware - only changed my samsung account) and I couldn't slide it to 'off' - even with my correct Samsung Account details?
From speaking to Samsung tech surrport, they said that the changes made to my Samsung email address most likely corrupted some protected file (boot file perhaps, I don't know) and that maybe a trace of my original Samsung account was still on the phone somewhere and now that I was after trying another - they conflicted and were causing me problems. In short, the tech guy said that "the problem is embedded in your software and you will need to do a full factory reset".
The problem (as I explained it to him) was that even with my correct Samsung account details (which he could verify because he remote connected to my phone), (a) I couldn't disable 'reactivation lock' before any factory reset and (b) I couldn't remove the existing Samsung account from my phone before doing so either. I even tried logging onto findmymobile.samsung.com on my PC (which I could do no problem) and tried to disable reactivation lock, but again - it wouldn't allow me to, it just kept sliding back to the 'on' position? The tech support guy proceeded to do an 'emergency recovery & initialization' via the Smart Switch app to reset my device, but now I'm stuck at the initial setup screen (select language, WiFi, etc. and then it comes to my Samsung account details and now it says; "this device is locked because of an abnormal factory reset, etc." However, here's the stickler that even has Samsung tech support baffled........ Despite knowing my samsung account credentials (email address & password), it keeps telling me "processing failed". Whether I try the new details or the old/original ones, I get the same 'processing failed' message! As above, I am assuming this is because there is corrupt Samsung account info in some protected boot file or something, because of two different Samsung accounts I used.
As I am locked out, there is not much I can really do to resolve this. I have researched a lot and I have two queries I am hoping some genius here knows about. (1) Is there not a way to obtain and flash a complete set of original 'everything' to my phone in download mode? (i.e. availing of the 'BL', 'AP', 'CP', 'CSC' functions within Odin?) I am used to inputting files in AP for flashing .tar files for either custom stuff or original firmware, but I have never messed with any of the other options and don't even know where to find the files to put into each 'field' if it was a viable option. If this method is not a way of completely wiping my phone back to the day it came out of the box, what is the method to do this? (2) I have come across a thing called GSM Flasher while doing some research. Not the standalone FRP remover tool which I tried but doesn't work, but the full suite tool. i.e. The one with the cat wallpaper which has Miracle 2.27A, Eagle Eye 2.27A, Aladdin v2 1.34 & 4SE 2.0.4. To the untrained eye, this looks like it could do practically anything to recover any phone, but I am finding it quite hard to come across a decent instructional website or video (in English) on YouTube and/or to determine if it will work and do the job?
Has anyone any ideas about how I go about getting into whatever boot or protect files there are on my phone (that a factory reset doesn't touch) and a way to remove everything and then replace it with original stuff so that I can get ride of this corrupted samsung account issue?
Would really appreciate if anyone who has more know-how than Samsung tech support can weigh-in with some help.
Thanks in advance.

Related

Cant seem to bypass FRP on Samsung Galaxy S7 Edge no matter what I try

I purchased a Samsung Galaxy S7 Edge from a guy off ebay with smashed the screen for a cheap price and recently took it to my local Official Samsung repair shop who repaired it for a reasonable price. I turned the phone on and it had all of the other guys personal stuff on the phone and he had a screen lock on there that I didn't know how to unlock so I did a factory reset in recovery without realising about FRP. When the phone rebooted I get the google screen asking me for the original google account credentials. I have tried contacting him and getting no joy. I have tried all of the methods in youtube but as the phone has the December 2016 security update none of them seem to work. When I plug the phone into my PC windows just says the USB device has malfunctioned and does not connect. I have installed the full Samsung USB drivers but the PC still doesn't recognise it. Could the fact it is not recognised be due to the google frp or could it be to do with the fact the phone could still be damaged from when it was dropped. Im not fussed about the USB port in normal use but it appears the only method to bypass the FRP is via the USB and using one of those methods. Can anyone help please?
I had the same problem and from my understanding all the methods are blocked now I'm trying to find out if theres a way that i just havent figured out yet i've book marked your question and will keep checking back to see if you have had any help
I know it is a tricky subject as I could be in possession of a stolen phone in which case I am rightly being locked out of it but I have the receipt to prove I have purchased it which I am willing to show to anybody who might know a way around it.
Have you tried putting it in download mode then using emergency recovery on Smart Switch?
Yes tried that earlier. Smart Switch doesn't recognise it. Just stays on the screen telling me to connect the phone even though I already have. When I plug the phone into the laptop it says the USB device (my phone) has malfunctioned and Windows doesn't recognise it. I have tried ODIN and that doesn't recognise the phone either as it isn't being given a COM number by Windows. Guess I will have to take it back to the Samsung Support Centre as I paid them to get the phone working and he said the price quoted was to get it fully working. If the USB isn't working then they can repair it!
Hey need help? Contact me on WhatsApp @ +918848180955 I'll help u out
Ditto as him
Proof of ownership, otherwise identical to dec update. whatever you think, need the help..thanks
ash 202 said:
Hey need help? Contact me on WhatsApp @ +918848180955 I'll help u out
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I've just unlocked a S5 Neo.
I flashed the very first firmware version (5.1.1)
FRP lock still there BUT I could now use the side sync hack or samsung unlock APK on OTG cable.
Then flashed the latest 6.0.1 version
Did you manage to unlock it?
I have the same problem
Any good current methods for this
uninstall all drivers related and kies. Then install kies and needed drivers. See if you can connect via download mode now.
godders3906 said:
I purchased a Samsung Galaxy S7 Edge from a guy off ebay with smashed the screen for a cheap price and recently took it to my local Official Samsung repair shop who repaired it for a reasonable price. I turned the phone on and it had all of the other guys personal stuff on the phone and he had a screen lock on there that I didn't know how to unlock so I did a factory reset in recovery without realising about FRP. When the phone rebooted I get the google screen asking me for the original google account credentials. I have tried contacting him and getting no joy. I have tried all of the methods in youtube but as the phone has the December 2016 security update none of them seem to work. When I plug the phone into my PC windows just says the USB device has malfunctioned and does not connect. I have installed the full Samsung USB drivers but the PC still doesn't recognise it. Could the fact it is not recognised be due to the google frp or could it be to do with the fact the phone could still be damaged from when it was dropped. Im not fussed about the USB port in normal use but it appears the only method to bypass the FRP is via the USB and using one of those methods. Can anyone help please?
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Try this OP.
I Found A Way To Remove FRP that dosen't trip any trips
thundastruck said:
Try this OP.
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Have a look at my post here... How To Reset FRP (Nearly All Fones From Android 6.x.x to 7.x.x, No Trips, Flash counter inciment, Knox, Still Mode = Official, Warenty 0 (0x0000) (Still working 16 June 2017)
You see, im not all that good with programming APK files, Dalvik VM, Obex,ect, but Linux I'm your man so i figured where is the email/pass info held and is there a switch to keep it on off, ends up one of the easiest hacks i've ever done, no complicates hashed/salted double coded switch, or hard wired switch,
just a very small partition that when or if you have any google account info stored in it you get locked out till you enter the exact same info, so i just dd,d the partition after taking a backup of course lol (; then when the fone booted to download mode i noted FRP=OFF so i flashed the stock bootloader to let the fone boot all the way to video mode and YES!!! it thought it was a new fone never been used before then i check the switches/trips KNOX , device status = official, to test i just made a new google account on the spot on the phone filled all the [email protected] in then voila its working, calls, all menu items ok, official all knox fine, just the way it was when i first got it, except obviously I've upgraded to v7, hopefully this works for you, please dont use or talk about illegall activity with this, or using it for profit, it's agift I gave you's for free so i want it to stay that way, all i want is a thanks, and a beer, lol, no but seriously, when the guy that invented the hammer to ease the effort of pussing nails into wood with you hands, never got hassle about murders with them, tha fact the could be used to rob banks, rob people, damage things, smash up shops, etc so... think about it, all i done was make a tool to help people too. theres litteraly millions of exploits, including android based ones out there just now check, https://www.exploit-db.com/ , OWASP_Vulnerable_Web_Applications_Directory_Project , http://www.exploit-db.com/ , http://www.blackploit.com/ , packetstorm cve etc etc. #
This is a tool to help people how when they first got there fone, and just filled in any old stuff to get into the fun part of the fone. ie "you cannot use [email protected],com as it already in use how about [email protected],com then the password, use one lower case, one higher case, one number , one symbol, more than 12 letters but less than 20, don't use anything you talk about, your name dob etc etc etc , so most people just pick the random one google pumps out and tries random passwords till one goes through, "I've seen this done a few times with my own eyes and had to stop them and explain and this was b4 FRP" Also if you change one letter in your google password, Factory reset your fone, your locked out if the fone never got the change in time, try it, Anyways if people use this for illegal purposes its there evilness there using not mine, there just using my tool as well as the thousand of others in the arsonry, even the OS check out "kali linux OS", "Parrot OS" "Blackbuntu OS"," BlackArch Linux" Also say you code a program to check hashes at a faster rate to speed up logins etc, a hacker will use it to check stolen passwd lists faster, if a faster CPU is made, the first thing a hacker thinks of is how many words/letters it can do a second so they can bruteforce the wifi key of the local bank, hospital etc.... so?
tried EVERYTHING ....
I have the USCellular G935R4 .... S#iiiit , like I've even gotten to the actual HOMESCREEN , but no matter what I do it wont do it.. i can access just about any app and the settings accurately every single time within seconds-mins, even tried flashing it, even had FULL access and control over it using sidesync, and i tried rooting it from oneclickroot on pc but thennnn knox trips and won't let me enable developer options.... And got the error with "sign in using email and password" on quick shortcut maker , PLUS tried everything to fix the error by reinstalling google account manager , etc ...
But NOTHING ...
If ANYONE has any idea how to successfully do get into it , Pplleasee let me know!
???
Seriously ,
I swear , I'll even pay someone ...
Try flashing the phone to the latest MM via odin and try bypassing. I tried it on my G** da** S6 with may 2017 patch. Dowgraded into latest MM and tried different bypass and it worked.
any help in 2020
ash 202 said:
Hey need help? Contact me on WhatsApp @ +918848180955 I'll help u out
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cany help in 2020 S7 Att frp removal PLEASE

Security problem after Dr fone bootloop and hard factory reset. Desperate help needed

So I was going to reset my old s7 and wanted to backup the phone before I erased everything. I kept coming across wondershare Dr fone. Seemed fairly simple and since there were no scam alerts to be found just Quickly browsing I thought i'll give it a whirl. Should have not ran it apparently.
So I connected via usb to Windows and started the program - > Phone instantly gone to download mode and apparently the software is trying to root or set some firmware to gather data - > Software doesnt work and phone stuck in endless bootloop - > recovery mode gives no command but starts after hanging a few seconds 10 or so - > Do a factory reset from recovery and Log back into previous Google Account required so I Do it and do a normal reset - > Reset goes in normal but when setting up clean phone it gives me a Security alerts "unauthorized activity noticed" and deviCe Security guides me to restart phone to reset changes.
Really spooky not knowing what the software did! Can you guys please help me figure out? Didnt find anything on web that indicates Dr fone stealing data or hacking, just ripping Off payments.
- How do I know I'm on stock ROM and nothing suspicious was left on the phone?
- Should I flash stock ROM just in case?
- Can my personal data, passwords etc be compromised if I dont use the phone?
- Could the Windows app itself have gathered personal info somehow. Can I check it out from Log or such?
I was hoping to sell the S7 but dont want anyone to get in trouble with the phone. What do you think I should do. I believe this thread Could help others unlucky Dr fone victims As Well.
Tell me if you need photos. Thanks in advance!
Ollie321 said:
- How do I know I'm on stock ROM and nothing suspicious was left on the phone?
- Should I flash stock ROM just in case?
- Can my personal data, passwords etc be compromised if I dont use the phone?
- Could the Windows app itself have gathered personal info somehow. Can I check it out from Log or such?
Tell me if you need photos. Thanks in advance!
Click to expand...
Click to collapse
So I found out Samsungs have an efuse that triggers when attempting to root and obviously dr fone might have triggered it. That would obviously also trigger the security alert. Any idea how it actually works? Does anyone know if this can be fixed somehow? The firmware doesn't seem like a custom but how do I know?
Also the windows app seems to have gathered the logs from the attempt and I have them in AppData. Could anyone help me solve if anything suspicious happened if I provide them?
Status update
Reflashing stock ROM fixed the security alert so it wasn't the knox efuse. Odin mode showed:
Binary Samsung Official
System Custom
Knox warranty void 0x0000
After flashing twice it changed back to normal:
Binary Samsung Official
System Official
Knox 0x0000
How is that even possible. No changes made but still changes made? I believe it started to do something and then crashed before knox went off. I have currently absolutely no reason to believe anything suspicious was going on in windows. Ran pretty much everything to scan in safe mode and all logs seemed completely normal, but this "Unauthorized access" in the custom system after factory reset seems a little shady. Checked all the preinstalled apps and they're the same after flashing stock except custom os had "Game optimization" and the official doesn't. I made the conclusion that something really did find it's way there even though that service might have been legit. That or system changes were made and interrupted and security alert because of that.
Reset passwords and using 2 step authentication so I doubt anything really important was compromised for very long. If you are reading this keep an eye out for this type of crapware!

Nokia 3 - FRP Bypass Help

Hey all,
I purchased a Nokia 3 from Facebook Marketplace and it has been factory reset of course, but Google says "This device has been reset. Please sign in to a Google account previously used". I cannot get past this.
I've downloaded several programs onto my PC but none have worked. I have tried following online tutorials which say to go via the Vision Settings, Help and Support, Get Started with Voice and playing a YouTube video but that video does not show up for me. I also tried the changing language trick then changing keyboards but that doesn't work (Missing the change keyboard option).
As far as I know it is running Android 5.1.1.
Any help would be great. Thank you
Your first step would be to contact the seller. If it was their phone, then you would need them to sign into the device itself. If they change their password and give it to you, it can't be used to unlock an FRP-locked device for 72 hours after the change.. If they don't know what account it would have been locked to, that should be a big red flag to you about the legitimacy of previous ownership. The discussion of how to bypass FRP is very much on the borderline of the gray area of what's allowable, due to why it's in place in the first place.
Thread is being watched, so it doesn't start snowballing into back-and-forths about FRP legality and blah blah. FRP is a security mechanism to deter phone thefts, as the stolen phone would be rendered useless.

Help needed pls - S7 Edge Unresponsive PIN

Hi all,
Some expert advice please. My technophobe wife’s S7 Edge has suddenly decided to ignore her PIN, which has never been changed.
Phone isn’t registered with Samsung.
Google Device Manager no longer provides the remote unlock feature (swines!)
Against my better judgement, I tried Wondershare’s Drfone tool, but it doesn’t support the S7 so the only option it provides is “wipe device to remove PIN”. (Very bloody useful).
I’ve installed ADB Tools on my PC, but can’t do anything serious without USB debug enabled on the phone. It isn’t.
I’d hoped to be able to enable that through recovery mode. No go.
Obviously the phone is on stock firmware so there are no fancy tools installed.
Is there ANYTHING else I can try to bypass the amnesiac Lock Screen, or at least get onto the damn thing remotely to recover 4+ years of notes, contacts, etc?
TIA.
Password/hardware failures happen; been locked out of bios when it failed. Had no password been set there been no problem.
Rule #1 avoid password lockouts as you are the most likely one to get locked out!
Rule #2 or maybe #1, always have at least 2 hdd backups that are location/electronically isolated.
An earth grounded conductive box (Farraday cage) is preferable to protect from near close lightning strikes*, strong magnetic fields and EMPs
If no backup exist you may have just learned two things I and many others have learned the hard way. Yes, well...
Try a hard reboot (not reset!)
Try clearing the system cache, doubt either will get it but worth a shot.
If ADB is enabled on the device more options maybe available.
A data recovery expert may be able to recover the data.
Hopefully you can recover it but better protect your ass...ets in the future.
Start today with all your devices.
*they happen randomly and can completely wipe and/or destroy a unshielded drive, even many yards away.

Looking for help with Factory Reset Protection (or USB debugging)

Background: my wife arrived home yesterday with a Samsung Galaxy Tab A 10.1 2016 model (SM-P585) that had been written off by her company due to lockscreen protection being enabled and no one knowing who the last person was that it was issued to.
I kid you not.
Anyhow, one quick Odin flash later and it's booting up happily. However, FRP was enabled and now requires sign-in from the last person to have signed in on it, which is unknown. So I find myself one last step away from an awesome - and surprisingly well looked after - tablet but with no idea of what to do about FRP.
I've done a fair amount of reading and, outside of all those sites that seem to be run by the same Asian gent who is adamant I can only do it with his absolutely-not-suspicious-at-all application, understand that I can either flash 1) a combination file or 2) an old firmware in which the old workarounds are still effective, both of which will allow me to bypass it, but neither of which will work without USB debugging enabled and that can only be done via the developer options. And obviously I can't get to that.
If anyone has any advice on how I can make this work in my favour without having to get rid of it, I would sincerely appreciate it.
Alternatively, if this is the wrong place to post this question, a quick point and a kick in the ass in the right direction.
[Quick edit] I have no issues with rooting if that's what's required. Again, requires developer tools so...
Hint: Add " SM-P585 " to front of this thread's titel thus mainly people who owns such device get addressed, too.
I thought of that, but I don't believe this is an issue limited to my specific device model. I think it could apply to most, if not all, Android devices at some point.

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