Stuck in O+ logo (8.92 version) - General Questions and Answers

I need help on my O+ 8.92 it's stuck in O+ logo. I have tried a lot of things but nothing happened ......
Also hard reset is not working it says:
''Error: Cannot get phone encrypt state''
Please help, Thanks.

Hello, please give more information, what is your device ?
what happened ? what steps did you take ?

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asus.com/zentalk/data/attachment/forum/201501/16/182639lnd5bpp2db5yb5ub.jpg
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