My google pixel is now bricked or atleast i think it is. This is what i did.
I already had PA 7.1.2 installed on my phone along with GAPPS. Everything was just fine untill i thought to get rid of the "unlocked bootloader warning screen". Stupid me!
I wanted a rooted phone with custom recovery but without the annoying warning message when i restart my phone everytime. Something like "google cant check the corruption of my phone".
I got into the bootloader mode and locked my bootloader with "fastboot flashing lock". The huge mistake i did was that i never turned on the OEM unlock option in my developer settings nor the USB debugging mode. Now my phone would not start into system and recovery. It bootloops for ever if i did those.
I am in India and not sure how i will get it replaced by google. Can this be solved. The solution i can think of is unlocking OEM from fastboot mode. Now if i try "fastboot flashing unlock", it tells me "Failed (remote: oem unlock is not allowed).
Someone please help meeeee. I have no other phone. Pleaseeeeeeeeeee.....
Prem's Pixel said:
My google pixel is now bricked or atleast i think it is. This is what i did.
I already had PA 7.1.2 installed on my phone along with GAPPS. Everything was just fine untill i thought to get rid of the "unlocked bootloader warning screen". Stupid me!
I wanted a rooted phone with custom recovery but without the annoying warning message when i restart my phone everytime. Something like "google cant check the corruption of my phone".
I got into the bootloader mode and locked my bootloader with "fastboot flashing lock". The huge mistake i did was that i never turned on the OEM unlock option in my developer settings nor the USB debugging mode. Now my phone would not start into system and recovery. It bootloops for ever if i did those.
I am in India and not sure how i will get it replaced by google. Can this be solved. The solution i can think of is unlocking OEM from fastboot mode. Now if i try "fastboot flashing unlock", it tells me "Failed (remote: oem unlock is not allowed).
Someone please help meeeee. I have no other phone. Pleaseeeeeeeeeee.....
Click to expand...
Click to collapse
You can get into fastboot mode. Have you tried reinstalling your firmware? Can you fastboot boot into TWRP?
Try this utility to see if it can help.
https://forum.xda-developers.com/pixel/development/tool-skipsoft-android-toolkit-google-t3482761
Tulsadiver said:
You can get into fastboot mode. Have you tried reinstalling your firmware? Can you fastboot boot into TWRP?
Click to expand...
Click to collapse
Yes i tried reinstalling. When the installation begins it tells me that it cant continue cuz the OEM is not unlocked. When i boot into recovery, it bootloops non-stop.
Not sure what to do.
I am in the process of installing the skipsoft tool. Lets see. Thanks for your response. Much appretiated. I hope this works.
I tried skipsoft. No luck. It is asking to unlock the OEM from developer settings in order to unlock the bootloader, which is technically impossible.
Because my phone cant boot into its OS. Any other idea. Please. I spent a lot of money for this phone and now this. There should be some way to unlock OEM without enabling it in developer option.
God help me !!!!
Prem's Pixel said:
I tried skipsoft. No luck. It is asking to unlock the OEM from developer settings in order to unlock the bootloader, which is technically impossible.
Because my phone cant boot into its OS. Any other idea. Please. I spent a lot of money for this phone and now this. There should be some way to unlock OEM without enabling it in developer option.
God help me !!!!
Click to expand...
Click to collapse
Have you tried fastboot boot twrp, install twrp, wipe everything and reinstall PA?
Sent from my Google Pixel using XDA Labs
It is not allowing me to fastboot boot twrp because it tells me that i have to unlock the bootloader first. So when i try to unlock bootloader..it is asking me to unlock OEM from developer settings. Its kind of a paradox now...
I am stuck in between. My only stupidness is the main reason i got into this trouble.. why god why...!
I appretiate your help man... just help me plss.
Prem's Pixel said:
It is not allowing me to fastboot boot twrp because it tells me that i have to unlock the bootloader first. So when i try to unlock bootloader..it is asking me to unlock OEM from developer settings. Its kind of a paradox now...
I am stuck in between. My only stupidness is the main reason i got into this trouble.. why god why...!
I appretiate your help man... just help me plss.
Click to expand...
Click to collapse
Also not booting to stock recovery from bootloader?
You got yourself into a hell of a situation m8.
Sent from my Google Pixel using XDA Labs
Prem's Pixel said:
It is not allowing me to fastboot boot twrp because it tells me that i have to unlock the bootloader first. So when i try to unlock bootloader..it is asking me to unlock OEM from developer settings. Its kind of a paradox now...
I am stuck in between. My only stupidness is the main reason i got into this trouble.. why god why...!
I appretiate your help man... just help me plss.
Click to expand...
Click to collapse
Try this:
Boot into bootloader
Run fastboot command:
Fastboot continue
Sgace said:
Also not booting to stock recovery from bootloader?
You got yourself into a hell of a situation m8.
Sent from my Google Pixel using XDA Labs
Click to expand...
Click to collapse
I know
Tulsadiver said:
Try this:
Boot into bootloader
Run fastboot command:
Fastboot continue
Click to expand...
Click to collapse
When i run "fastboot continue" it still bootloops...
Prem's Pixel said:
I know
Click to expand...
Click to collapse
From fastboot:
fastboot erase system
fastboot erase data
fastboot erase cache
Everything should now be wiped clean so you need to flash factory image
Sent from my Google Pixel using XDA Labs
Sgace said:
From fastboot:
fastboot erase system
fastboot erase data
fastboot erase cache
Everything should now be wiped clean so you need to flash factory image
Sent from my Google Pixel using XDA Labs
Click to expand...
Click to collapse
This is what i get when i do those.
Fastboot erase system - please unlock device to enable this command. (Remote failure)
Fastboot erase data - same as above
Fastboot erase cache - same as above.
Thanks though. Still waiting for a miracle to happen.
Prem's Pixel said:
This is what i get when i do those.
Fastboot erase system - please unlock device to enable this command. (Remote failure)
Fastboot erase data - same as above
Fastboot erase cache - same as above.
Thanks though. Still waiting for a miracle to happen.
Click to expand...
Click to collapse
Damn bro, thats crap. Sorry I'm out of ideas for now.
If I come up with something will let you know.
Good luck m8.
Sent from my Google Pixel using XDA Labs
Prem's Pixel said:
This is what i get when i do those.
Fastboot erase system - please unlock device to enable this command. (Remote failure)
Fastboot erase data - same as above
Fastboot erase cache - same as above.
Thanks though. Still waiting for a miracle to happen.
Click to expand...
Click to collapse
Try this to get to stock recovery
https://www.google.com/amp/s/www.androidexplained.com/pixel-recovery-mode/amp/
Do you have a nandroid backup?
Sent from my Google Pixel using XDA Labs
Tulsadiver said:
Try this to get to stock recovery
https://www.google.com/amp/s/www.androidexplained.com/pixel-recovery-mode/amp/
Click to expand...
Click to collapse
I tried the steps mentioned in the link you provided, when i select recovery mode. It starts bootlooping. It bootloops everywhere except the fastboot screen. And, the fastboot screen shows that bootloader is locked loke i mentioned before. Back to where i started.
Sgace said:
Do you have a nandroid backup?
Sent from my Google Pixel using XDA Labs
Click to expand...
Click to collapse
Nope, i dont have a nandroid backup.
Sgace said:
Damn bro, thats crap. Sorry I'm out of ideas for now.
If I come up with something will let you know.
Good luck m8.
Sent from my Google Pixel using XDA Labs
Click to expand...
Click to collapse
Thank you very much for your patience.
Try to push the full OTA thru recovery..
Found here: https://developers.google.com/android/ota?hl=vi
Although I'm a nood, but maybe there's a solution found here
Related
My phone "Oneplus One" is soft bricked. Currently there is no OS installed nor recovery. But, Fastboot is working.
So, I started to follow a guide to install CM 11s OS through fastboot. But, it gave an error "Failed: Remote- Device not unlocked cannot flash or erase".
So now its time to unlock OEM. SO, I used the command "Fastboot OEM unlock" Command got executed in 0.006sec and phone rebooted. Again tried to flash OS but it gives same error i.e. "Failed: Remote- Device not unlocked cannot flash or erase". Only if I could unlock OEM could flash the OS and be done with it. Any help would be appreciated.
leysaley said:
My phone "Oneplus One" is soft bricked. Currently there is no OS installed nor recovery. But, Fastboot is working.
So, I started to follow a guide to install CM 11s OS through fastboot. But, it gave an error "Failed: Remote- Device not unlocked cannot flash or erase".
So now its time to unlock OEM. SO, I used the command "Fastboot OEM unlock" Command got executed in 0.006sec and phone rebooted. Again tried to flash OS but it gives same error i.e. "Failed: Remote- Device not unlocked cannot flash or erase". Only if I could unlock OEM could flash the OS and be done with it. Any help would be appreciated.
Click to expand...
Click to collapse
I had the same problem as you and I resolved it using this
http://forum.xda-developers.com/oneplus-one/development/mod-reset-unlock-tamper-bit-t2820912
http://forum.xda-developers.com/oneplus-one/development/mod-reset-unlock-tamper-bit-t2820912
Not sure if that will help you at all but it's worth a shot. Maybe you could flash an already modified aboot from fastboot.
sayeef said:
I had the same problem as you and I resolved it using this
http://forum.xda-developers.com/oneplus-one/development/mod-reset-unlock-tamper-bit-t2820912
Click to expand...
Click to collapse
I don't know how to thank you. I send you warm regards from India. Love you dude.
leysaley said:
I don't know how to thank you. I send you warm regards from India. Love you dude.
Click to expand...
Click to collapse
lol np
I was panicking as well when it happened to me
sayeef said:
I had the same problem as you and I resolved it using this
http://forum.xda-developers.com/oneplus-one/development/mod-reset-unlock-tamper-bit-t2820912
Click to expand...
Click to collapse
I will bolster this claim as I had THE SAME EXACT PROBLEM and this tampered-fix, did it for me. Works wonders!
Hi, I have a real problem with my one-week old oneplus one that I hope I can get some help with. I've spent two days trying to fix the problem with my phone and its totally baffling me.
I managed to unlock the bootloader and root the phone and install twrp and SuperSU using the Guide : https://forums.oneplus.net/threads/...oader-install-custom-recovery-and-root.64487/
I experimented flashing roms. Then I tried Oxygen but hated it. So I wanted to revert back to the factory rom and then upgrade to 11S. Since then I haven't been able to unlock the bootloader. I am using fastboot because I am running a macbook pro with Bootcamp which has a small partition and limited filespace. In fastboot, when I try to boot from recovery, it returns with
FAILED (remote: Device not unlocked cannot boot)
Whenever I try to unlock the bootloader, the oneplus reboots back into twrp before I can 'fastboot reboot'.
I've found this link http://forum.xda-developers.com/oneplus-one/development/mod-reset-unlock-tamper-bit-t2820912 this afternoon, downloaded the folder, but now have no idea how to use the script or where to put it?? I hope that this would unlock the bootloader?
Can anyone help me please??
Apologies in advance for being a NOOB. I'm upgrading from an iPhone 4S so please take pity on me !
dt00dmb2 said:
I managed to unlock the bootloader and root the phone and install twrp and SuperSU using the Guide : https://forums.oneplus.net/threads/...oader-install-custom-recovery-and-root.64487/
Click to expand...
Click to collapse
Type
fastbook oem device-info
This will show you if your bootloader is locked or not
waterdaan said:
Type
fastbook oem device-info
This will show you if your bootloader is locked or not
Click to expand...
Click to collapse
It says it is locked
dt00dmb2 said:
It says it is locked
Click to expand...
Click to collapse
What else does it say?
dt00dmb2 said:
Hi, I have a real problem with my one-week old oneplus one that I hope I can get some help with. I've spent two days trying to fix the problem with my phone and its totally baffling me.
I managed to unlock the bootloader and root the phone and install twrp and SuperSU using the Guide : https://forums.oneplus.net/threads/...oader-install-custom-recovery-and-root.64487/
I experimented flashing roms. Then I tried Oxygen but hated it. So I wanted to revert back to the factory rom and then upgrade to 11S. Since then I haven't been able to unlock the bootloader. I am using fastboot because I am running a macbook pro with Bootcamp which has a small partition and limited filespace. In fastboot, when I try to boot from recovery, it returns with
FAILED (remote: Device not unlocked cannot boot)
Whenever I try to unlock the bootloader, the oneplus reboots back into twrp before I can 'fastboot reboot'.
I've found this link http://forum.xda-developers.com/oneplus-one/development/mod-reset-unlock-tamper-bit-t2820912 this afternoon, downloaded the folder, but now have no idea how to use the script or where to put it?? I hope that this would unlock the bootloader?
Can anyone help me please??
Apologies in advance for being a NOOB. I'm upgrading from an iPhone 4S so please take pity on me !
Click to expand...
Click to collapse
All you need to do is download the OnePlusOne-BootUnlocker.zip file from the thread that you linked to, boot into TWRP and connect your phone to your PC, copy the zip to your phone, and flash it with TWRP, then your bootloader will be unlocked.
Transmitted via Bacon
so i unlocked, rooted and installed LOS on one of my classmates honor 8 a few months ago. for whatever reason he decided he wanted to go back to stock and asked me help. due to work and school i was unable to help so he came on to xda to find help.
he ended up using a guide and............... well, its all f*cked!! i dont know how but his phone is not only bootloader locked but also FRP locked.
to make things worse, the phone wont boot and it has no recovery. i have tried the vol+ and power, vol+- and power but non work. i am able to get into fastboot. i have thought of maybe sending the phone in to maybe huawei us but the phone came from ebay.
the phone was a damaged ebay win that was repaired by me. it worked great but i dont know if its possible to send to huawei for repair. anyway, i would appreciate any and all help.
You might need to reset with the /sdcard/ dload method. Check out the other forums for instructions.
Telperion said:
You might need to reset with the /sdcard/ dload method. Check out the other forums for instructions.
Click to expand...
Click to collapse
thanks for the help! i cant enter the update menu. as soon as i try it reboots. the blue splash image flashes and then restarts. ill check around but im really starting to feel bad. i already told my classmate that he might be SOT but i hope i can do something.
droidbot1337 said:
thanks for the help! i cant enter the update menu. as soon as i try it reboots. the blue splash image flashes and then restarts. ill check around but im really starting to feel bad. i already told my classmate that he might be SOT but i hope i can do something.
Click to expand...
Click to collapse
It's highly unlikely that you're SOL, if you can get into the bootloader then you can flash the stock recovery. If you can flash the stock recovery, you can flash a rollback package to completely restore everything to stock.
So long as you have a working fastboot, you're fine.
Telperion said:
It's highly unlikely that you're SOL, if you can get into the bootloader then you can flash the stock recovery. If you can flash the stock recovery, you can flash a rollback package to completely restore everything to stock.
So long as you have a working fastboot, you're fine.
Click to expand...
Click to collapse
ah, the thing is..... both the bootloader and FRP are locked. as i mentioned, he wanted to return to stock and followed a guide here. he doesnt remember what exactly he did as it was almost a month ago but it ended relocking the bootloader and FRP. i really feel horrible for not helping him which is why im desperate to get this working. i might just end up giving him mine.
droidbot1337 said:
ah, the thing is..... both the bootloader and FRP are locked. as i mentioned, he wanted to return to stock and followed a guide here. he doesnt remember what exactly he did as it was almost a month ago but it ended relocking the bootloader and FRP. i really feel horrible for not helping him which is why im desperate to get this working. i might just end up giving him mine.
Click to expand...
Click to collapse
Can you unlock the bootloader again?
Telperion said:
Can you unlock the bootloader again?
Click to expand...
Click to collapse
this is where i get trouble, i have tried for the past day and a half. when i try to unlock i get the following error:
Code:
C:\adb>fastboot oem unlock xxxxxxxxxx
...
FAILED (remote: Command not allowed)
finished. total time: 0.015s
C:\adb>
droidbot1337 said:
this is where i get trouble, i have tried for the past day and a half. when i try to unlock i get the following error:
Code:
C:\adb>fastboot oem unlock xxxxxxxxxx
...
FAILED (remote: Command not allowed)
finished. total time: 0.015s
C:\adb>
Click to expand...
Click to collapse
Try a rollback and Install b131 via 3 button method
xynewageyx said:
Try a rollback and Install b131 via 3 button method
Click to expand...
Click to collapse
so i tried and nothing, i get to the blue splash screen and the phone just reboots. i keep trying to unlock the bootloader but i get the same error as i posted above. shouldnt i be able to unlock the bootloader? im thinking that i have some kind of driver problem.
my pc is pretty much dead so im using my laptop and im not sure i have it set up correctly. anyway, i know oem unlock is required to unlock bootloader but is there anyway i can unlock straight from fastboot?
Try a 'fastboot oem relock' with the unlock code, then after the reboot, try unlocking again.
Telperion said:
Try a 'fastboot oem relock' with the unlock code, then after the reboot, try unlocking again.
Click to expand...
Click to collapse
did that but when i try to unlock the bootloader i get the error message. it just keeps stating "(remote: Command not allowed)" which is where i am stuck at.
droidbot1337 said:
did that but when i try to unlock the bootloader i get the error message. it just keeps stating "(remote: Command not allowed)" which is where i am stuck at.
Click to expand...
Click to collapse
Before you unlock try a rollback and flash b131
xynewageyx said:
Before you unlock try a rollback and flash b131
Click to expand...
Click to collapse
thanks for the help. im not able to access any of the recovery functions. i have tried the multiple volume and power combos but none work. all i am able to access is fastboot but thats about it. im unable to run commands such as bootloader unlock which is what i really need.
droidbot1337 said:
thanks for the help. im not able to access any of the recovery functions. i have tried the multiple volume and power combos but none work. all i am able to access is fastboot but thats about it. im unable to run commands such as bootloader unlock which is what i really need.
Click to expand...
Click to collapse
Have u tried to reflaah the firmware?
You have trwp and can boot in twrp right??
xynewageyx said:
You have trwp and can boot in twrp right??
Click to expand...
Click to collapse
nope! as the title says, bootloader locked, FRP locked, no recovery....... and it seems im SOT!!
so, i took apart the phone and switched some parts to another honor 8 that was damaged. the damaged one now works and i will be giving it to my classmate on tuesday before class. i guess ill keep this one and home i figure out how to fix it eventually.
Hi, I'm trying to root my Honor 8 device and install TWRP. However when I try to flash the TWRP file in ADB, I get this error message:
FAILED(remote not allowed). I have tried different versions of TWRP, the latest one and the one thats for Honor 8 on their site. I have unlocked bootloader. I don't understand what's happening. Can someone please explain this?
It's my first time rooting a device manually, so i dont know much. If you are able to, please refer to things in an easy manner.
Thanks in advance.
ver1x said:
Hi, I'm trying to root my Honor 8 device and install TWRP. However when I try to flash the TWRP file in ADB, I get this error message:
FAILED(remote not allowed). I have tried different versions of TWRP, the latest one and the one thats for Honor 8 on their site. I have unlocked bootloader. I don't understand what's happening. Can someone please explain this?
It's my first time rooting a device manually, so i dont know much. If you are able to, please refer to things in an easy manner.
Thanks in advance.
Click to expand...
Click to collapse
Is Your Bootloader Unlocked???
And Also This TWRP:
https://forum.xda-developers.com/honor-8/development/twrp-t3566563/page1
Can Only Work For The Honor 8 Android 7
On TWRP Website, The TWRP There Only Works For The Honor In Android 6.
Also When Flashing a recovery Do "fastboot flash recovery [Filename]"
RealFireBlaze20 said:
Is Your Bootloader Unlocked???
And Also This TWRP:
https://forum.xda-developers.com/honor-8/development/twrp-t3566563/page1
Can Only Work For The Honor 8 Android 7
On TWRP Website, The TWRP There Only Works For The Honor In Android 6.
Also When Flashing a recovery Do "fastboot flash recovery [Filename]"
Click to expand...
Click to collapse
Yes i have unlocked the bootloader. I'm pretty sure i've already tried that version of TWRP, but i will try again tomorrow.
I always flash recovery using "fastboot flash recovery (file name)" so that's not the problem.
ver1x said:
Yes i have unlocked the bootloader. I'm pretty sure i've already tried that version of TWRP, but i will try again tomorrow.
I always flash recovery using "fastboot flash recovery (file name)" so that's not the problem.
Click to expand...
Click to collapse
Hmmmm... Okay
RealFireBlaze20 said:
Hmmmm... Okay
Click to expand...
Click to collapse
I think i might have found the problem.
When i go into bootloader it says FRP lock, i've looked around a bit, and i cant seem to figure out what it is and how i can unlock it.
If you know, how?
ver1x said:
I think i might have found the problem.
When i go into bootloader it says FRP lock, i've looked around a bit, and i cant seem to figure out what it is and how i can unlock it.
If you know, how?
Click to expand...
Click to collapse
I had same problem. I successfully unlocked bootloader but after that I accidentally restored default settings in developer settings and oem unlock was ticked off and greyd out. Then I noticed the same FRP lock.
I had to relock and unlock the bootloader. Only after that I was able to flash twrp on my phone.
To relock you type "fastboot oem relock (unlock code)"
After that you can turn on "oem unlock" and "usb debugging"
And yes, It will wipe your data when relocking and again after unlocking so it takes some time. Hope this helps :fingers-crossed:
Juhkimo said:
I had same problem. I successfully unlocked bootloader but after that I accidentally restored default settings in developer settings and oem unlock was ticked off and greyd out. Then I noticed the same FRP lock.
I had to relock and unlock the bootloader. Only after that I was able to flash twrp on my phone.
To relock you type "fastboot oem relock (unlock code)"
After that you can turn on "oem unlock" and "usb debugging"
And yes, It will wipe your data when relocking and again after unlocking so it takes some time. Hope this helps :fingers-crossed:
Click to expand...
Click to collapse
Thanks, i will definetely try this!
Edit: it worked! Thank you so much.
ver1x said:
Thanks, i will definetely try this!
Edit: it worked! Thank you so much.
Click to expand...
Click to collapse
Good to hear that
I can't do it
How am I supposed to get the bootloader code now that Huawei disabled it on their site?
VFR99 said:
How am I supposed to get the bootloader code now that Huawei disabled it on their site?
Click to expand...
Click to collapse
Dc unlocker Progam for pc
I kept my phone on charge for a few mins and when I came back to unplug, it was stuck on google screen. tried turning off the device or restarting it but nothing works. The phone was extremely hot. My phone is completely factory stock. the bootloader is locked too. how to recover it now ? please help.
i tried entering recovery mode but as soon as i select recovery it gets back to google logo screen again.
right now i have kept the phone in freezer now.
my bootloader is locked .. can i still unlock it and flash factory image ?
help ?
not a single reply ? bump...
Are you able to communicate with the device using fastboot?
Try flashing the stock images via fastboot
You won't need an unlocked bootloader for this
post-mortem said:
Are you able to communicate with the device using fastboot?
Click to expand...
Click to collapse
yes im able to communicate with the device through fastboot. but my bootloader is locked.
wahur1 said:
yes im able to communicate with the device through fastboot. but my bootloader is locked.
Click to expand...
Click to collapse
Try the instructions at the top of the page here https://developers.google.com/android/images
It may work without unlocking the bootloader.
post-mortem said:
Try the instructions at the top of the page here https://developers.google.com/android/images
It may work without unlocking the bootloader.
Click to expand...
Click to collapse
whatever command i use it says OEM unlock is not allowed.
Just throwing out ideas that you may have already tried. If I understand right you cannot get into recovery which eliminates trying to sideload the stock image. Your bootloader is locked and it will not let you unlock so booting into TWRP is out of the question. Are you just wanting your phone operational again? Have you tried wiping/factory resetting with fastboot commands? i.e. fastboot erase userdata or fastboot format userdata.
wahur1 said:
whatever command i use it says OEM unlock is not allowed.
Click to expand...
Click to collapse
Have you tried flashing without unlocking the bootloader?
post-mortem said:
Have you tried flashing without unlocking the bootloader?
Click to expand...
Click to collapse
yes i have tried flashing by giving the fastboot command "flash-all.bat" it starts flashing and it stops in the initial stage by giving error " restarting bootloader" then I get 2nd error " bootloader locked" and process repeats again
toasterboy1 said:
Just throwing out ideas that you may have already tried. If I understand right you cannot get into recovery which eliminates trying to sideload the stock image. Your bootloader is locked and it will not let you unlock so booting into TWRP is out of the question. Are you just wanting your phone operational again? Have you tried wiping/factory resetting with fastboot commands? i.e. fastboot erase userdata or fastboot format userdata.
Click to expand...
Click to collapse
both command not working .. same bootloader locked message.
error message " Please unlock the device to activate this command"
anyone else can help ?
I would contact Google customer support. Even though my phone was out of warranty and I was not the original buyer (bought in eBay), they were willing to make a one-time exception for an RMA. I didn't use it because my phone is rooted and I was afraid of being charged for any repairs. As long as your phone is stock and unrooted, you have a chance. Just say that you think you have a hardware failure and while you understand that they are in no obligation to help, you would appreciate anything they can do.
Sent from my Pixel XL using Tapatalk