Xperia XZP frequently reboot - Sony Xperia XZ Premium Questions & Answers

Hi everyone.
Do you konw why my XZP frequently reboot? no sim card signal,。SIM card already inset or power already shut down. sound setting has been stopped. modem version: unknow. somthing like this.
battery level 51%, Is this problem of snapdragon 835?
CHINA HK version :45.0.A.1.244

I'm not experiencing any problems of that kind. Maybe it's carrier or app related or maybe a fault unit. You have to check in this direction to understand to what your problem is related

Try a factory reset. Maybe your ROM is corrupted.

I haven't rebooted my phone in 10 days, did you try the diagnostics? Try a factory reset or repair using companion

Thanks for replying. I have solved the problem.,?
This is my way: shutdown the phone normally,and charging the battery level to 90% (about half an hour.) Reboot the phone.?

I tried many ways including: flashtool forced flash all .Sin to tw rom /cn rom /Malaysia rom, factory resetting, take out SIM card , insert one/two SIM card. All are useless. I think the problem is coming from snapdragon 835 like the Samsung S8 and xiaomi 6.

Related

O3D randomly Shuts Down

Once - Twice per day
I tried everything, new battery, new simcard, a lot of roms (GB and froyo)
Problem does'nt exist when phone connected to charger/usb
any solution ?
Wipe cache and wipe dalvik cache !!!
andriu123 said:
Once - Twice per day
I tried everything, new battery, new simcard, a lot of roms (GB and froyo)
Problem does'nt exist until charging
any solution ?
Click to expand...
Click to collapse
You say your problem arises when you plug it in for charging all i can think of is maybe the usb connection port is faulty.. Because when i make roms i always plug and unplug the phone from my pc and when i am using Ubuntu my pc shuts off when i connect it.. Or if i am on windows it gives me blue screen of death.. And the fault is the LG usb bus driver i don't know that could be it but mines happen because i get excited and plug it in to fast lol..
Meemo23 said:
You say your problem arises when you plug it in for charging all i can think of is maybe the usb connection port is faulty.. Because when i make roms i always plug and unplug the phone from my pc and when i am using Ubuntu my pc shuts off when i connect it.. Or if i am on windows it gives me blue screen of death.. And the fault is the LG usb bus driver i don't know that could be it but mines happen because i get excited and plug it in to fast lol..
Click to expand...
Click to collapse
sorry for my english
I mean problem doesn't exist when phone is connected to chsrger/pc
and I wiped everything and still shuts down
I had that problem before after upgrading a custom firmware. Do a full backup of all application using Titanium Backup. Then delete all files in internal SD ".asecure" folder, do wipe cache, wipe dalvik cache, wipe batery stats, full wipe/factory reset.
Then fresh install firmware through CWM. The restore application and some important data only from Titanium Backup. Don't ever restore all system data. Just important stuff such as contact, sms, mms, calendar etc.
cyclonmaster said:
I had that problem before after upgrading a custom firmware. Do a full backup of all application using Titanium Backup. Then delete all files in internal SD ".asecure" folder, do wipe cache, wipe dalvik cache, wipe batery stats, full wipe/factory reset.
Then fresh install firmware through CWM. The restore application and some important data only from Titanium Backup. Don't ever restore all system data. Just important stuff such as contact, sms, mms, calendar etc.
Click to expand...
Click to collapse
done, waiting for poweroff
andriu123 said:
Once - Twice per day
I tried everything, new battery, new simcard, a lot of roms (GB and froyo)
Problem does'nt exist when phone connected to charger/usb
any solution ?
Click to expand...
Click to collapse
i have EXACTLY the same problem since i bought my phone, i'm close to finding the reason why this problem occurs (since i've sent my phone to lg twice, and twice they said they can't find anything wrong with the phone and return it to me exactly as it was, i'm trying to identify the problem before sending it again...maybe then they'll fix it...i'm not even gonna comment on lg service :| ). have you tried turning on your phone without simcard & memorycard inserted? does it still shutdown by itself?
EDIT: i don't think any amount of cleaning and reflashing will solve your problem...i've tried that a bunch of times before sending it to service and never had success...
ptmaniac said:
i have EXACTLY the same problem since i bought my phone, i'm close to finding the reason why this problem occurs (since i've sent my phone to lg twice, and twice they said they can't find anything wrong with the phone and return it to me exactly as it was, i'm trying to identify the problem before sending it again...maybe then they'll fix it...i'm not even gonna comment on lg service :| ). have you tried turning on your phone without simcard & memorycard inserted? does it still shutdown by itself?
EDIT: i don't think any amount of cleaning and reflashing will solve your problem...i've tried that a bunch of times before sending it to service and never had success...
Click to expand...
Click to collapse
I have that problem since my o3d returned from lg service after replacing mainboard (hw bricked) with v21a. I tried today without SDcard and after 4 hours guess.... yes power off :/
now I trying to do exactly like Cyclonmaster wrote, we'll see helps or not......
if not..... looking for GS2
without sim and memory card mine went 24h without shutting down.i think it never lasted this long before...i had already tired another sim & memory card before and it still shuted down so i know it's not my sim or my sd, i think it's either the phone sim reader or sd reader. currently testing sim on and no sd, 6h without shutdown so far...
ptmaniac said:
without sim and memory card mine went 24h without shutting down.i think it never lasted this long before...i had already tired another sim & memory card before and it still shuted down so i know it's not my sim or my sd, i think it's either the phone sim reader or sd reader. currently testing sim on and no sd, 6h without shutdown so far...
Click to expand...
Click to collapse
I've tested without sdcard, and after few hours phone shuts down
Replaced simcard too, and doesn't helped
maybe this is superuser problem
ps. lates solution failed, after ten hours phone down
new simcard and no memorycard shutdown after 16h... i don't think it's super user related, as my phone had the problem since i got it (very very stupid me not sending it back right away) and had the problem before i touched anything in the software. and i'm currently using official v21a not rooted or messed with in any way and i still got the shutdowns...i still think it's something to do with the memorycard / reader since with no memorycard inserted the shutdowns are way less frequent...
i'll continue to make a few tests before i send the phone to service the third time.
if lg can't fix it the third time i'll probably find legal help...
bingo
Ihthink I found solution
Yesterday I was replaced simcard to other (other operator) and phone works without shutdowns
My solution is:
flash kdz without simcard and sdcard
how long have you been without shutdowns? which rom did you flash with kdz flasher? i had already flashed back to stock with kdz but i didn't remove the sim and sd while flashing and shutdowns still happened after. how did you flash exactly? thanks
ptmaniac said:
how long have you been without shutdowns? which rom did you flash with kdz flasher? i had already flashed back to stock with kdz but i didn't remove the sim and sd while flashing and shutdowns still happened after. how did you flash exactly? thanks
Click to expand...
Click to collapse
1. backup internal sd to pc
2. remove external sd, insert to card reader or something, backup, format (full, not quick)
3. remove sim
4. boot, erase internal SD
5. reboot to CWM, wipe cache, data, battery stats, dalvik
5. boot, enable USB debugging
6. connect to pc via USB
7. flash KDZ (21D)
8. in case no USB connection poweroff don't close flash utility, disconnect USB, poweroff o3d, remove battery, connect USB and then pwron+vol up, after 5 seconds click restart in kdz flash tool
9. wait few minutes
10. when flashing ends close program, disconnect usb put in battery and do pwron+vol down (to enter to LG recovery)
11. wipe anything (data, NV recovery)
12. reboot
13. still without sim and ext sd
14. turn on usb debugging
15. root (megatron)
16. insert simcard
17. boot, config googe account and market
18. install rom manager from market
19. install cwm from rom manager
20. reboot to CWM
21. wipe anything
22. in CWM connect USB and mount usb storage
23. copy new rom (RushDroid 3.6)
24. umount usb storage
25. install copied rom
26. wipe anything
27. reboot
28. set up phone
29. poweroff, insert praviously formatted extsd
30. poweron and enjoy
ps. rushdroid is overclocked by default, yout o3d may be unstable (reboots too)
in that case set in setcpu cpu speed to 800 MHZ (I know, is underclock, but very very fast)
by the way, since last flashing i Have one poweroff, now uptime is almost 30 hrs
tkx for the step by step guide, i'll try it tomorrow and test for a while then post feedback
well, flashing without simcard or sdcard won't fix the problem, after ~20 hours my o3d power off :/
today he go to service warranity
same here, doesn't matter what i do always got shutdowns...not so frequent as before but still very annoying. i hope you have more luck with lg service than i did...i already sent them the phone two times and the only thing they did was "software update and factory reset", which obviously didn't solve anything... :|
yeah
I found the solution, My O3D was in service warranity two times, first he back with new software (no repair) and problem still exist
second visit in service replaced mainboard, and now everything is OK
ps. word KEY for people from service warranity:
03D randomly power off's but when he is connected to AC charger, then everything is fine
since i installed the v21e rom i haven't been having shutdowns, but reboots instead lol... only once a day or less, and at least i hear it rebooting.
i think my problem is the same you had and probably only fixable by motherboard replacement... i'll send it to support some more times when i have the patience. lg support really sucks and they have lost me as a customer because of that.

[Q] Restart loop(not bootloop) - really weird

Hey lads,
I got a really weird problem and I've tried nearly everything I can think of. I had EMUI 2.3(b121sp06) and I tried the online OTA update to b307 if I remember right(was automatically suggesting the update) and at the update screen it loaded to about 99% and then stopped. Said not to press power while on this screen but obviously it wasn't going to finish. So I reset the phone and it started the "recovery loop", so basically keep trying to apply the update. I had to flash CWM to break out and flashed the whole system by hand(recovery,system,boot,cache,cust and userdata img files) and it starts up but it keeps resetting and seemingly it's random. Android boots up, I don't touch the phone--> boom reset. Weird thing is it even does it in recovery.
If I really want to explain the problem it's like as if my finger got stuck on the power button(that naturally made me think that the button might be f*cked), but booting into fastboot and not having resets cleared my suspicion. What I also noticed is that every time it boots up it doesn't recognize the sim card and I have no signal or whatsoever.
Tried multi tool unbricking method -> doesn't work
Tried factory reset from stock recovery(had to be fast so it doesn't reset before) ->doesn't work
Tried wiping dalvik cache and factory reset from CWM ->doesn't work
Tried killing battery by letting it keep resetting -> battery drained, reset loop stopped ->put the phone on charger->reset loop started again
I have no f*cking clue how can I get out of this, will keep trying though. Any help is appreciated, thank you!
Hi
Did you try to remove the Sd Card ? Honor 6 reboot is often due to faulty SD Card.
Which model do you have ? L04 ?
B307 upgrade sure ?
Seb
Yes, that was my first idea, still does it though. I have the L02 and I'm not positive it was b307, but it started with 3, could be b303 if there is one.
I don't know for L02 but for L04 there is a Full ROM that you can flash with the three buttons method. (Vol+,Vol-, power and put the ROM in /dload folder on the SD card).
Maybe there is such thing for L02 ?
There is, but as I said the phone restarts even in recovery. It's like the phone restarts every 30 secs except for fastboot.
if it's not SD card or internal flash problem so, it seems to be hardware related to me (
Would make sense but it occurred only after I tried OTA. Would be really surprised if that killed that hardware :-/
xXPhoenixXx said:
Would make sense but it occurred only after I tried OTA. Would be really surprised if that killed that hardware :-/
Click to expand...
Click to collapse
Have u fixed the issue yet????
kamalnath93 said:
Have u fixed the issue yet????
Click to expand...
Click to collapse
Unfortunately not, I'm out of ideas, trying to negotiate with the seller to sort something out, I think the phone is beyond saving
Same thing happened with me. Don't have any solution. Have you fixed it?
xXPhoenixXx said:
Hey lads,
I got a really weird problem and I've tried nearly everything I can think of. I had EMUI 2.3(b121sp06) and I tried the online OTA update to b307 if I remember right(was automatically suggesting the update) and at the update screen it loaded to about 99% and then stopped. Said not to press power while on this screen but obviously it wasn't going to finish. So I reset the phone and it started the "recovery loop", so basically keep trying to apply the update. I had to flash CWM to break out and flashed the whole system by hand(recovery,system,boot,cache,cust and userdata img files) and it starts up but it keeps resetting and seemingly it's random. Android boots up, I don't touch the phone--> boom reset. Weird thing is it even does it in recovery.
If I really want to explain the problem it's like as if my finger got stuck on the power button(that naturally made me think that the button might be f*cked), but booting into fastboot and not having resets cleared my suspicion. What I also noticed is that every time it boots up it doesn't recognize the sim card and I have no signal or whatsoever.
Tried multi tool unbricking method -> doesn't work
Tried factory reset from stock recovery(had to be fast so it doesn't reset before) ->doesn't work
Tried wiping dalvik cache and factory reset from CWM ->doesn't work
Tried killing battery by letting it keep resetting -> battery drained, reset loop stopped ->put the phone on charger->reset loop started again
I have no f*cking clue how can I get out of this, will keep trying though. Any help is appreciated, thank you!
Click to expand...
Click to collapse
Its might be a battery problem Or power flex cable. Try to turn on the phone during charge
guys im facing the same problem now... waiting for any solutions
I have tried stop & uninstall some app
I've tried as quickly as I can when the phone (nokia x) is on, then I stop> uninstall I consider potentially cause this problem (facebook, whatsapp, uc browser) and then it managed to prevent the continuous restarts. but problems arise even though the application had me uninstall and then I restart the phone. and it is back again, I uninstalled the app that has remained with the error settings and restart repeatedly. who knows what else : '(
xXPhoenixXx said:
Hey lads,
I got a really weird problem and I've tried nearly everything I can think of. I had EMUI 2.3(b121sp06) and I tried the online OTA update to b307 if I remember right(was automatically suggesting the update) and at the update screen it loaded to about 99% and then stopped. Said not to press power while on this screen but obviously it wasn't going to finish. So I reset the phone and it started the "recovery loop", so basically keep trying to apply the update. I had to flash CWM to break out and flashed the whole system by hand(recovery,system,boot,cache,cust and userdata img files) and it starts up but it keeps resetting and seemingly it's random. Android boots up, I don't touch the phone--> boom reset. Weird thing is it even does it in recovery.
If I really want to explain the problem it's like as if my finger got stuck on the power button(that naturally made me think that the button might be f*cked), but booting into fastboot and not having resets cleared my suspicion. What I also noticed is that every time it boots up it doesn't recognize the sim card and I have no signal or whatsoever.
Tried multi tool unbricking method -> doesn't work
Tried factory reset from stock recovery(had to be fast so it doesn't reset before) ->doesn't work
Tried wiping dalvik cache and factory reset from CWM ->doesn't work
Tried killing battery by letting it keep resetting -> battery drained, reset loop stopped ->put the phone on charger->reset loop started again
I have no f*cking clue how can I get out of this, will keep trying though. Any help is appreciated, thank you!
Click to expand...
Click to collapse
Hey I tried to root my phone and its stuck in the same restart loop. I am trying to install some roms, CM or stock. U also try and let me know if it works.
Kuber.ksp said:
Hey I tried to root my phone and its stuck in the same restart loop. I am trying to install some roms, CM or stock. U also try and let me know if it works.
Click to expand...
Click to collapse
my phone is working only on charhing.. pufffff
snrtrt said:
my phone is working only on charhing.. pufffff
Click to expand...
Click to collapse
Did you follow the guide here?
Sent from my Honor 8 using XDA Labs
In the past my battery lost it's endurance pretty much. Furthermore I've read that a defective battery causes lots of weird behaviours on our Honor 6, which was the same to mine.
In my case a replacement of the battery worked well, to get my Honor 6 back to life:
https://www.youtube.com/watch?v=ceyzXavxFAw
It's not that difficult and lasts approx. 30-45 mins. Spare Batteries are available for 6 - 10 bucks on ebay or directly from the chinese internet stores.
Borg666 said:
In the past my battery lost it's endurance pretty much. Furthermore I've read that a defective battery causes lots of weird behaviours on our Honor 6, which was the same to mine.
In my case a replacement of the battery worked well, to get my Honor 6 back to life:
It's not that difficult and lasts approx. 30-45 mins. Spare Batteries are available for 6 - 10 bucks on ebay or directly from the chinese internet stores.
Click to expand...
Click to collapse
It's really important that we use original chargers for the health of our device.

S7 Keeps (randomly) rebooting

Hi Guys,
My S7 (SM-G930F, Netherlands PHN device) randomly reboots. I cannot use my phone anymore because it reboots somewhere between 5 seconds to max. 2 minutes after it reboots.
What did I do to try to fix it:
1. clear cache + full wipe via the recovery mode.
2. downgrade to stock (PHN via Sammobile and ODIN install) Android 6 rom (and after that upgraded to Nougat 7).
3. Fully charge battery and let it drain down all the way.
- My device is not rooted but original Samsung
- My device does not have a single scratch nor it ever fell down
It looks like a hardware problem to me or am I missing something?
I had the same problem with the Galaxy A5 2017. Couldn't fix it, decided to return it, and even the carrier couldn't fix it so they gave me a new one which didn't have the problem. So, if you're still under warranty, return it.
Hi @sanderh
I had the same problem with my G930F for a week. I left it off for 5 days. After that time I turned it on and it's fine now. Two months without reboots :victory:
No reboots to this day :fingers-crossed:
After one year the restarts returned. This happened while updating to Oreo. I left the phone switched off again for 5 days but the problem remained.
When I made a backup files from phone to PC, I noticed that everything works when the MicroSD card is removed. No reboots. I decided to change SD card - it worked. Formatting the memory card also helped so... I'm enjoying again with the working phone

Samsung Galaxy S6 G920F No SIM but it shows signal and sometimes reboot by itself.

Hi all,
A person i know have Samsung Galaxy S6 G920F and just in a sudden his phone got turn off and when he try to open it it freeze for a second and restart.
He gave it to a friend and that friend install Android 7 ROM on it but it still freeze and restart.
Then, i download the ROM and flashed it. It is on for 2 or 3 days and no issue happened. But i tried to check for updates and it froze and restarted and when it reopened it continued to check for update and tells me that all updates are installed.
The weird thing that it has NO SIM but it shows signal sometimes full signal.
why it do these things? are these errors known or rare problems?
Stock Samsung Rom? If not make sure you try that.
And that sounds like either bad battery or liquid damage inside phone.
Have you tried factory reset in recovery mode?
No sim and full signal? Completely normal if you have no sim card in there. Not normal if you have a sim card in there. If you can see baseband version and IMEI in settings then your sim reader is damaged (pins).

Galaxy S6 - freezing and rebooting 50+ times a day

I've got a Vodafone UK version SM-G920F that has recently started to freeze, crash and reboot constantly.
I managed to back up my data and perform a factory reset from the Setting page, but it crashed 10+ times during the install process (would freeze at various different stages, either rebooting on its own, or requiring a Vol Down+Power reset)
I'm now on a fresh install, but it's still rebooting constantly. I managed to use it like normal for an hour today, but right now it's just rebooted 3 times and won't even get past the Samsung loading screen without several Vol Down+Power resets.
What other options do I have? And is anyone aware of a known hardware issue that could cause this?
I was considering flashing a different ROM, but I'm scared it would reboot during the process and corrupt something...
robjg said:
I've got a Vodafone UK version SM-G920F that has recently started to freeze, crash and reboot constantly.
I managed to back up my data and perform a factory reset from the Setting page, but it crashed 10+ times during the install process (would freeze at various different stages, either rebooting on its own, or requiring a Vol Down+Power reset)
I'm now on a fresh install, but it's still rebooting constantly. I managed to use it like normal for an hour today, but right now it's just rebooted 3 times and won't even get past the Samsung loading screen without several Vol Down+Power resets.
What other options do I have? And is anyone aware of a known hardware issue that could cause this?
I was considering flashing a different ROM, but I'm scared it would reboot during the process and corrupt something...
Click to expand...
Click to collapse
Maybe a battery issue?
a friend just gave me his very same model phone with the very same issues.. if I find out anything I'll tell you here, or if you solve it first please write down what you did.
Thanks Vibbuz.
I've been trying to download a stock firmware to flash via Odin, but download speeds from Updato are really bad.
So I managed to flash a firmware after installing Odin on a Windows laptop (painful trying to get it to work on my Mac)
Firmware installed OK, but after boot I was getting a constant "com.sec.epdg" pop-up box that wouldn't let me use the phone at all. Not sure if that's due to the tsar3000 firmware?
Wiped the cache and did a factory reset after booting into recovery, and now it's stuck in a boot-loop again (95% of the time it hangs at the Samsung logo animation)
Just tried using SamFirm v0.3.6 to find the correct file. Downloaded a 4gb file, but several attempts to extract only gives BL, CP, CSC files but no AP (throws up an Unknown Error during process).
So still stumped!
Yet another update. Left Updato running overnight and downloaded a firmware.
Flashed it with Odin, claims to have succeeded but phone then reboots and hangs at "Erasing" stage (Android logo is spinning, then stops)
I'm starting to think it's pretty broken...
I've been having this exact same issue since June. If your phone happens to boot try activating power saving mode (to reduce cpu speed) as soon as possible.
It seems that doing that diminished the frequency in which my phone rebooted. If it also helps you it might be a faulty battery that can't provide enough voltage. (I'm not 100% sure on this part though, just thought of it because of the apple batteries drama)
Please post your results! Looks like a lot of people are affected by this and it would be great if we could find the cause of the problem.
I just read your thread actually! Sounds very similar to mine.
I've got nowhere. I don't think it's hard-bricked as I can still access Odin mode on the phone, and sometimes boots to Recovery, but it freezes and various different points and is currently unusable (either freezes at Samsung logo, "Erasing" part after installing firmware, or once it started to run though new device setup then froze).
Went ahead and bought an S8, but still want to fix the S6!
robjg said:
I've got a Vodafone UK version SM-G920F that has recently started to freeze, crash and reboot constantly.
I managed to back up my data and perform a factory reset from the Setting page, but it crashed 10+ times during the install process (would freeze at various different stages, either rebooting on its own, or requiring a Vol Down+Power reset)
I'm now on a fresh install, but it's still rebooting constantly. I managed to use it like normal for an hour today, but right now it's just rebooted 3 times and won't even get past the Samsung loading screen without several Vol Down+Power resets.
What other options do I have? And is anyone aware of a known hardware issue that could cause this?
I was considering flashing a different ROM, but I'm scared it would reboot during the process and corrupt something...
Click to expand...
Click to collapse
Does it have twrp? Try a non stock ROM and kernel
So did anyone manage to find an issue in this rebooting. I am having the same issue.
damir_nis said:
So did anyone manage to find an issue in this rebooting. I am having the same issue.
Click to expand...
Click to collapse
Hi I have same Problem I send the my s6 for repairmen that Saied me this problem related to mobile Hard drive.
I didn't believe it and try some official rom and a rom from Philippine GLB solve my problem for 3 M/o but now developed as same problem whitout any successful rom installation.
I think this problem from incompatibility google play store version to my rom. please flash a custom rom without google apps and immediately after installation turned off data and Wi-Fi internet after 2 day whit sim card whit out any change in setting can use it.
Hello,
anyone found some kind of solution? Happened to me also - freezing, restarts and then my S6 stopped working.. Sometimes I can boot to recovery menu, sometimes it boots up to android (and then freezes again), but the chances are almost non existing. Service man told me the same thing as @ghasemzm - eMMC failure. Yes, it is completely possible, but i don't wanna believe it, because they only tried to reflash the rom. I've made some "google research" and found that there were some issues in power IC on S6/S6E. Could this be related to it?
ghasemzm said:
Hi I have same Problem I send the my s6 for repairmen that Saied me this problem related to mobile Hard drive.
I didn't believe it and try some official rom and a rom from Philippine GLB solve my problem for 3 M/o but now developed as same problem whitout any successful rom installation.
I think this problem from incompatibility google play store version to my rom. please flash a custom rom without google apps and immediately after installation turned off data and Wi-Fi internet after 2 day whit sim card whit out any change in setting can use it.
Click to expand...
Click to collapse
Will test the theory and let the group know.
So i have installed philipines latest update 6.0.1 i think with PIT file provided on Sammobile.
I have tested it for a day with normal ussage like i set up every other phone and it still continued restarting.
Figured out let me test with no google account signed in and the phone is working perfectly. For a full day.
So i dont know what the problem is but i will try again with google account tomorrow for a day see what happens.
After that will install 7.0.1 uk update with PIT file for it and test with that.
I have the same problem and I am quite sure that it is the mobile hard drive.
I tried to use F2FS but didn't find a working rom for that.
Samsung refused repair because of root.... Never Samsung again!
same issues here - any solutions found? My best guess is hardware fault...

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