Galaxy S8+ "Cannot turn on Wifi Calling service" - Samsung Galaxy S8+ Questions & Answers

That's all I got. Just got a Sprint S8+ yesterday and I can't activate Wifi Calling at all. Every time I try it just says Cannot turn on Wifi Calling service. Any ideas?

Tao of Wizz said:
That's all I got. Just got a Sprint S8+ yesterday and I can't activate Wifi Calling at all. Every time I try it just says Cannot turn on Wifi Calling service. Any ideas?
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This happened to me on Verizon and it was cause I had disabled Verizon login service. So if you disabled any bloatware from sprint you can start there.

Other guy has it 100%, it's one of the sprint services. I disabled it after the whole update from package disabler pro wiped out my disabled list. Had to go back through and enable stuff one by one until it works.
I believe it was sprint hub...but might be remembering wrong.

jjayzx said:
This happened to me on Verizon and it was cause I had disabled Verizon login service. So if you disabled any bloatware from sprint you can start there.
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I am on Verizon as well, I've never used wifi calling on any of my phones. I moved to an area with crappy reception. I can not figure out how to make calls over wifi. Can ya help me out? I am 100% stock, nothing disabled.

mcampos7 said:
I am on Verizon as well, I've never used wifi calling on any of my phones. I moved to an area with crappy reception. I can not figure out how to make calls over wifi. Can ya help me out? I am 100% stock, nothing disabled.
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You turn on advanced calling features first I believe and then you can turn on wifi calling.

jjayzx said:
You turn on advanced calling features first I believe and then you can turn on wifi calling.
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It only gives me the option to use wifi for calling when the mobile network is not available.

mcampos7 said:
It only gives me the option to use wifi for calling when the mobile network is not available.
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Just noticed that's what it says here also, haven't noticed if that's the case though. I'll have to look at my wife's phone(pixel xl) later to see what it says, cause I know that was doing wifi calling whenever I was home.
Update: I just checked and your given a choice to prefer cell or wifi.

Related

Verizon apps on unlocked model

Anyone else seeing a bunch of Verizon apps when browsing their app list via settings on the unlocked model? I'm on T-Mobile and yet have Verizon Login, vzw_api, VZW_multicast_mw, vzwapn, vzw oma trigger (cannot be disabled). What gives?
My guess is that Google put these in there since the Pixel was built to work with Verizon as the "exclusive" carrier. But it still doesn't make sense since Verizon dabbles with the software on their version anyway.
km8j said:
Anyone else seeing a bunch of Verizon apps when browsing their app list via settings on the unlocked model? I'm on T-Mobile and yet have Verizon Login, vzw_api, VZW_multicast_mw, vzwapn, vzw oma trigger (cannot be disabled). What gives?
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The ones that come pre-installed are for WiFi calling, VVM, and Video Calling.
Both models will install extra apps from the Play Store if setup with a VZW sim-card.
Sent from my Pixel using XDA Labs
KrAsH86 said:
The ones that come pre-installed are for WiFi calling, VVM, and Video Calling.
Both models will install extra apps from the Play Store if setup with a VZW sim-card.
Sent from my Pixel using XDA Labs
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I'm on T-Mobile though...
km8j said:
I'm on T-Mobile though...
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I get this, Sprint also has an app or two pre-installed to handle their carrier specifics. It doesn't mean that they are "active".
Sent from my Pixel using XDA Labs
Sorry if this is considered a hijack, but if I buy an unlocked version from Google, will it work with Verizon WiFi calling? Anyone tested this?
dhoppy said:
Sorry if this is considered a hijack, but if I buy an unlocked version from Google, will it work with Verizon WiFi calling? Anyone tested this?
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I've read that the answer is yes, WiFi calling should work for both Verizon and T-Mobile on the unlocked Pixels. I don't know how to tell if it's working on mine. I have an unlocked Pixel on Verizon. If someone knows how to tell, please let me know and I'll check.
scottjb said:
I've read that the answer is yes, WiFi calling should work for both Verizon and T-Mobile on the unlocked Pixels. I don't know how to tell if it's working on mine. I have an unlocked Pixel on Verizon. If someone knows how to tell, please let me know and I'll check.
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Put it in airplane mode, then turn wifi back on and try to make a call.
On my Galaxy S7 I first had to enable wifi calling. Verizon does wifi calling differently from everyone else, it is part of advanced calling, and that is why I am dubious that it works on the unlocked version.
km8j said:
Anyone else seeing a bunch of Verizon apps when browsing their app list via settings on the unlocked model? I'm on T-Mobile and yet have Verizon Login, vzw_api, VZW_multicast_mw, vzwapn, vzw oma trigger (cannot be disabled). What gives?
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oddly i dont see them in my apps list (I'm on unlocked from google store version), but I DO see them when I scroll through my lists of apps in the battery optimization menu. I just randomly noticed this like 20 minutes ago for a totally unrelated reason. also, screw verizon.
dhoppy said:
Put it in airplane mode, then turn wifi back on and try to make a call.
On my Galaxy S7 I first had to enable wifi calling. Verizon does wifi calling differently from everyone else, it is part of advanced calling, and that is why I am dubious that it works on the unlocked version.
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I enabled WiFi calling, put it in airplane mode, turned on WiFi, and attempted to make a call. The phone told me to come out of airplane mode. I checked the settings and saw that WiFi calling was set to prefer cellular network. I saw no way to change the preference to WiFi. Seems it will only do WiFi calling if there is no cellular coverage available.
scottjb said:
I enabled WiFi calling, put it in airplane mode, turned on WiFi, and attempted to make a call. The phone told me to come out of airplane mode. I checked the settings and saw that WiFi calling was set to prefer cellular network. I saw no way to change the preference to WiFi. Seems it will only do WiFi calling if there is no cellular coverage available.
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Other carriers let you change the preference to WiFi, but not Verizon. I've had that message before and had to reboot and try again on my S7. If you are on a poor cell signal, the phone will switch to WiFi, and you will get a small WiFi icon on the call screen. If I answer a call in my house with the cell radio on, it takes about 3 seconds to switch over. During those 3 seconds the person I'm talking to is saying "hello," "hello." So, I try to leave my phone in airplane mode with WiFi on when at home.
scottjb said:
I enabled WiFi calling, put it in airplane mode, turned on WiFi, and attempted to make a call. The phone told me to come out of airplane mode. I checked the settings and saw that WiFi calling was set to prefer cellular network. I saw no way to change the preference to WiFi. Seems it will only do WiFi calling if there is no cellular coverage available.
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So far I have not found a way to "force" wifi calling on either model.
dhoppy said:
Put it in airplane mode, then turn wifi back on and try to make a call.
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This is all it takes for me. I don't know about receiving calls via WiFi yet though. I doubt that it made a difference, but I'll mention that I partially set up my Google Store purchased device over WiFi before turning it off and inserting my Verizon SIM. I didn't log into any accounts while on WiFi, only after putting in the SIM. It also updated from build NDE63L to NDE63P, and I have some VZW specific apps as mentioned, but they're not in the app drawer.

Att wifi calling

I was able to setup wifi calling on att, but is set to mobile preferred, anyway to change this? At least on phone app settings I cannot change it to wifi calling preferred.
digitalundertaker said:
I was able to setup wifi calling on att, but is set to mobile preferred, anyway to change this? At least on phone app settings I cannot change it to wifi calling preferred.
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Probably in system settings / Network and internet / Mobile Network
lollyjay said:
Probably in system settings / Network and internet / Mobile Network
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Same menu nothing there.
digitalundertaker said:
I was able to setup wifi calling on att, but is set to mobile preferred, anyway to change this? At least on phone app settings I cannot change it to wifi calling preferred.
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I just set mine up, and can't find the option either. I just googled this problem and it appears the same thing happened on the Pixel 2. One guy said that he called Pixel support and they said that it isn't possible to set wifi calling to preferred. Apparently wifi calling will kick in when needed. I tried it just now, and it seems to be working.
lyall29 said:
I just set mine up, and can't find the option either. I just googled this problem and it appears the same thing happened on the Pixel 2. One guy said that he called Pixel support and they said that it isn't possible to set wifi calling to preferred. Apparently wifi calling will kick in when needed. I tried it just now, and it seems to be working.
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Excellent to have Wifi Calling on Att finally on our pixels!:good:
I was wondering if wifi calling would work with at&t. If I remember right hd calling worked with the p2 with the right sim and getting it provisioned on your line but wifi calling didn't work. That only worked on phones from at&t. There were a couple places that I needed wifi calling and it came in handy. One was in a couple places at work with bad cell service and another was in a friend's home in the mountains of PA. wifi but no cell towers around. If wifi calling works at all I'll be glad.
digitalundertaker said:
Same menu nothing there.
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So nothing happens when you tap Wi-Fi calling then. Bummer
Edit: we'll have to wait for custom ROMs
dmb219 said:
I was wondering if wifi calling would work with at&t. If I remember right hd calling worked with the p2 with the right sim and getting it provisioned on your line but wifi calling didn't work. That only worked on phones from at&t. There were a couple places that I needed wifi calling and it came in handy. One was in a couple places at work with bad cell service and another was in a friend's home in the mountains of PA. wifi but no cell towers around. If wifi calling works at all I'll be glad.
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Yeah I'm surprised also. I always missed wifi calling on my Pixel 2 XL. I definitely works on my Pixel 3 xl on AT&T, you just can't set wifi calling to preferred.
---------- Post added at 01:59 AM ---------- Previous post was at 01:55 AM ----------
lollyjay said:
So nothing happens when you tap Wi-Fi calling then. Bummer
Edit: we'll have to wait for custom ROMs
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Wifi calling does work, I tried a test call and it worked fine. I'm glad, because I live in an area where the cell signal is very weak.
lyall29 said:
Yeah I'm surprised also. I always missed wifi calling on my Pixel 2 XL. I definitely works on my Pixel 3 xl on AT&T, you just can't set wifi calling to preferred.
---------- Post added at 01:59 AM ---------- Previous post was at 01:55 AM ----------
Wifi calling does work, I tried a test call and it worked fine. I'm glad, because I live in an area where the cell signal is very weak.
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That's great that it works. I would only need it when cell is unavailable. I sold my p2xl and had an s9+ for a while. That was a mistake. It was a good phone but I need my pixel back. Thanks for the info.
If I remember right that's how all the pixels are even on Verizon.
No option to make WiFi calling preferred.
At least it is working on Att because previous ones did not.
On my Pixel 2 XL, on TMobile, I have the option to set wifi calling to preferred. My 3 had not arrived to check yet. I do not have the setting in your screenshot for the emergency address.
Sent from my Pixel 2 XL using Tapatalk
jaben2 said:
If I remember right that's how all the pixels are even on Verizon.
No option to make WiFi calling preferred.
At least it is working on Att because previous ones did not.
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WiFi
lollyjay said:
WiFi
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What service do you have?
I know on Verizon you could never make it preferred, and Att never worked.
Unless Verizon changed after I changed carriers
jaben2 said:
What service do you have?
I know on Verizon you could never make it preferred, and Att never worked.
Unless Verizon changed after I changed carriers
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I simply tapped the Calling preference and got a selection menu
I am on factory unlocked
lollyjay said:
I simply tapped the Calling preference and got a selection menu
I am on factory unlocked
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This is what we see on AT&T...we don't have the option to select calling preference.
Guys!! This is a huge win for pixels and non at&t branded phone lovers!!! Never before in the history of at&t and Android has VoWiFi worked on non at&t branded phones.. I couldn't believe my stroke of good luck when I tested it today!! Thank you thank you Google. I had switched to TMobile because of this and carried at&t as secondary to fill in the gaps.. but i may just switch back.. so happy.. also, TMobile is the only American carrier that let's you prefer wifi calling over mobile.. so no dice there.. but hey, I'll take it.. and you can always enable airplane mode and force wifi calling.
Also, I tested tonight in a poor at&t coverage area and it seemed to switch between wifi and cellular calling just fine!!
---------- Post added at 03:04 AM ---------- Previous post was at 03:03 AM ----------
lollyjay said:
I simply tapped the Calling preference and got a selection menu
I am on factory unlocked
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Who is your carrier? Not at&t or Verizon I suspect.
crowsnestitsupport said:
Who is your carrier? Not at&t or Verizon I suspect.
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T-Mobile rules lol
lollyjay said:
T-Mobile rules lol
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If it does for you that's great...I tried it for 24 hrs. Had no signal my whole day while work in my office. So no go for me, even with it being a lot cheaper service.
I do hope they keep improving though, for competition purposes.
jaben2 said:
If it does for you that's great...I tried it for 24 hrs. Had no signal my whole day while work in my office. So no go for me, even with it being a lot cheaper service.
I do hope they keep improving though, for competition purposes.
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Yes that's why VoWiFi is so great
lollyjay said:
T-Mobile rules lol
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Yes they do! In so many ways and areas. And they have improved so much in the last year. I travel a lot and love watching coverage and I could name dozens and dozens of new towers. But they need 100s and 100s to compete.. let's hope the Sprint/tmo merger got through. It would be awesome to have reliable competition to dumb and dumber.

WiFi calling on Verizon?

Anyone know IF WiFi calling can be enabled on the Verizon network? I know it's enabled through my carrier (coming from Pixel 3 XL)
I am very interested in this as well. Have zero cell coverage at my job, but amazing wifi coverage.
That and a way to do wifi texting, but I think I may have to dig around for that one.
hollovoid said:
I am very interested in this as well. Have zero cell coverage at my job, but amazing wifi coverage.
That and a way to do wifi texting, but I think I may have to dig around for that one.
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i think WiFi texting is tied to WiFi calling they really handicapped the device on Verizon's network. All it can do is essentially make and receive calls...
I know the T-Mobile version can on T-Mobile, but it's there anything that keeps the unlocked version from doing it on T-Mobile? I may switch if that's the case.
I love this phone so much I may have to switch to T-Mobile.
Sent from my GM1917 using Tapatalk
I did figure out a way to 'make' the option appear using a newer verizon of the Oneplus Logkit apk...(dial *#800#, pick Oneplus Logkit>Function Switch> VoWifi Switch). But after enabling it, it doesn't seem to work yet, and it somehow seems to break MMS if it's on. Not sure if they are actually working on it or not, but I wish someone could see if they could get it working. I think I got the APK from here, but I can't remember from where, so whoever you are, I'm sorry for not crediting you. If someone wants to mess around with it...by all means.
https://drive.google.com/open?id=1ocJWAxd6CfcHyIso0VNGqvfetTnAdheh
hollovoid said:
I am very interested in this as well. Have zero cell coverage at my job, but amazing wifi coverage.
That and a way to do wifi texting, but I think I may have to dig around for that one.
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Install the Verizon Messages (Message+) and you should be able to do wifi texting. I tried the log kit as well and it doesn't seem like VOWifi is working but it is hard to tell. I can make Wifi calls using Google Voice and that number but only if not in Airplane mode. Seems to be a bug as it says to turn off airplane. Voice then proceeds to make a wifi call. Maybe the same effect with regular VOWifi where it would use wifi if there is no cell signal.
larsdennert said:
Install the Verizon Messages (Message+) and you should be able to do wifi texting. I tried the log kit as well and it doesn't seem like VOWifi is working but it is hard to tell. I can make Wifi calls using Google Voice and that number but only if not in Airplane mode. Seems to be a bug as it says to turn off airplane. Voice then proceeds to make a wifi call. Maybe the same effect with regular VOWifi where it would use wifi if there is no cell signal.
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I actually switched to t-mobile, and voice over wifi, wifi texting and all that showed up and work great. Message+ does not allow wifi texting on Verizon on this phone, tier 2 support said development phones (that's what the OP7 is certified under) are not eligible to use advanced features on the network, including, voice over wifi, video calling and text over wifi using Verizon messages.
I got text over WiFi to work with Verizon messages + and use Google Hangouts over WiFi for the calls. Decent enough work around.
Sent from my GM1917 using Tapatalk
Can anyone tell me if wifi calling works yet?
klubhead said:
Can anyone tell me if wifi calling works yet?
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It does not. Used my OnePlus 7 Pro for a couple of days and no WiFi calling.

Would someone confirm 7Pro works on Verizon with working HD and WiFi ?

I am considering buying a 7Pro but i need to KNOW HD and WIFI calling work on the VZW network before I plunk down $$$
Thank You for your reply!
plainbum said:
I am considering buying a 7Pro but i need to KNOW HD and WIFI calling work on the VZW network before I plunk down $$$
Thank You for your reply!
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By default HD must be on to make and receive calls.
I don't know about WiFi calling. Never had a desire to use it or a need.
I do alot of work in a deep basement that has wifi but cannot get a signal from outdoors.
No VoWifi
I can confirm no vowifi. I'm on VZW. HD voice does work tho.
Dipolikos said:
I can confirm no vowifi. I'm on VZW. HD voice does work tho.
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Well that's a bummer, not having Wifi calling is a deal killer.
I wonder why it doesnt work with this phone
plainbum said:
Well that's a bummer, not having Wifi calling is a deal killer.
I wonder why it doesnt work with this phone
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Yeah, VoLTE works but not VoWifi. Even when manually adding the option to turn VoWifi on, it doesn't work. I get crap service in my house but great service outside my house. I asked tech support about Wifi Calling and if it was provisioned on my account, but I was told if the phone can do it, the option will appear. I told them it can and it was working for another carrier. They said they don't know why it's not working. I didn't have time to stay and troubleshoot the issue though. Luckily the tech support person offered me an LTE Network Extender 2 for free. I have to wait until 10/16 for them to get more in stock though.
blakkheartt12 said:
Yeah, VoLTE works but not VoWifi. Even when manually adding the option to turn VoWifi on, it doesn't work. I get crap service in my house but great service outside my house. I asked tech support about Wifi Calling and if it was provisioned on my account, but I was told if the phone can do it, the option will appear. I told them it can and it was working for another carrier. They said they don't know why it's not working. I didn't have time to stay and troubleshoot the issue though. Luckily the tech support person offered me an LTE Network Extender 2 for free. I have to wait until 10/16 for them to get more in stock though.
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OnePlus Tech support offered this LTE Network Extender 2 for free.?
Or was it Verizon?
Thank you for your input
I really want this phone but I cannot buy it if WIFI calling (VoWIFI?) isn't working with Verizon>
Thanks again!
Verizon does not allow Wifi calling on devices it does not sell. So a Note 10 from Verizon has Wifi calling but an Unlocked Note 10 does not.

Wifi Calling in pixel 3xl

Hi,
I have pixel 3XL and i want to enable Wifi calling.
I have searched in my phone setting ( system settings>network and internet>mobile network), as well as in the phone app, and this option does not appear to me.
My carrier has this feature and i want to use this feature, but i don`t have this option.
I also looked in the secret menu(*#*#46...) of phone info and i see the VoLTE provisioned and wifi calling provisioned are on grey.
Can anyone help me how to enable this feature ?
There appears to be known issues with Pixel phones not able to use WiFi calling with AT&T out it's MVNOs.
For example red pocket AT&T service and cricket wireless both don't seem to allow WiFi calling unless you do some tricks like updating IMEI in their records.
Hope to hear from other members since I'm experiencing same issue.
bandoba said:
There appears to be known issues with Pixel phones not able to use WiFi calling with AT&T out it's MVNOs.
For example red pocket AT&T service and cricket wireless both don't seem to allow WiFi calling unless you do some tricks like updating IMEI in their records.
Hope to hear from other members since I'm experiencing same issue.
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You speak here on the carrier, my carrier allow Wifi calling
AYTS said:
You speak here on the carrier, my carrier allow Wifi calling
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Agreed, and based on your response you are probably not with AT&T or it's MVNOs. Good luck and hope you can share once you find the solution.
bandoba said:
Agreed, and based on your response you are probably not with AT&T or it's MVNOs. Good luck and hope you can share once you find the solution.
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I have spoken with the carrier.
They support only Samsung and Iphone, but he said he enabled this option for me, but he said he does not believe it will work.
Does anyone have an idea if there is an option to enable it via the phone with some kind of bypass ?

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