I updated the firmware today and have now got a black screen asking for an encrypted password, I dont recall setting this up and have tried any password I may have used. I contacted Samsung but not helpful so far. I tried find my phone, but it cant connect. would a factory reset be my only option?
Keep trying man. There's no way it automatically encrypted itself. There's a setting that allows you to set a password or pattern before allowing the phone to turn on
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So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
thefayeride said:
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/0...ne-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
Click to expand...
Click to collapse
Well, wait for 72 hours and see
thefayeride said:
So I sold my phone (Galaxy S6) on Swappa, first time ever. The buyer received the phone went to set it up and the an error reading "This device was reset. To continue, sign in with a Google Account that was previously synced on this device." He recommended doing a video call where I would give him the password so he could get in and remove my account. And I would be able to watch him so I know he isn't stealing my information. I changed my password before giving him it because it is similar to other passwords I use for other logins. When we went to do the call it keeps looping back to that same screen with an error message. I know it recognizing my email because I see my picture pop up when it asked for a password. In my research I just came across articles like this: http://www.androidpolice.com/2015/07/13/dont-change-your-google-password-before-factory-resetting-your-android-phone-you-might-trip-a-72-hour-security-lockout/
I just want to know if I am permantly locked out because I changed my password after I reset, or if we can try again in 72 hours? I can't find anything more clear about changing the password after the factory reset, everything talks about before.
Click to expand...
Click to collapse
sorry, i cant help with your question, but in the future, remove your account from the phone before factory reset and you wont have this problem.
any phone running lollipop and forward will have this new security on it, and if your phone never had software older than lollipop on it, there is no way to bypass the security check.
I am the owner of the phone. Have been using it for almost 6 month. I have my face, fingerprint and passcode set on the phone.
last week I got into a big fight with my girlfriend and just don't want her to get into my phone again. So i changed the passcode from the one we both know to a new one..... Since she know all my passcode, I changed it to one that I don't use often...Now I can't remember it...
I have all my google account on the phone and I know all my previous passcode .I also have my fingerprint and face registered.. I already talked to google. They asked me to reset my pixel. I don't want to. There is one chating app ( wechat) that has all my history with my family( parent, sister and newphew) and their photos. I don't want to lose that.....
Please someone help me find a way to bypass the passcode, or let me use the old one... please.
It has been rooted and unlocked bootloader but i have not yet install recovery on it yet
I assume you have rebooted and need to enter a password since it won't accept the fingerprint as the 1st form of authentication? Any chance you have a Titanium backup with data saved offline? You could reset the phone and reinstall apps with data. That should take care of the chatting app.
For that particular app, not yet have titannium backed up offline.... I guess I am screwed.
I think that with Google "find my device" (search it from your browser) you can remotely change the password/pin.
I never did that, but I know that there is an option, you can always give it a try
I tested the find my device thing once. It definitely does ask for your password that is currently on your account.
I tried this option. But since I already had a passcode there, it won't ask for a new code that I just set up...
"If you already have a screen lock, it will be used instead of the password you just set up."
Hi
I just sold my S7 and beforehand I used the Settings menu to reset the phone. It also asked for the Samsung password too for some reason. I checked after the boot that the phone restarted in factory setup mode and it did, so I powered it off and shipped it.
Now the buyer has said that they see this msg on start up:
"an unauthorised attempt has been made to reset your device to factory default settings, connect to Wi Fi or mobile network to verify your identity"
Why is this?
They are saying that they have been advised that "the phone is locked" and so want to return it.
Why did the FRP get triggered? Is there any way out of this?
Obvs I really don't want to give the buyer my google userid (presuming this will allow them to to set it up) as even if I changed my password afterwards they could potentially do all sorts of stuff before I can change the password again ... Besides giving your login out just a no no in anyone's book.
mr-br said:
I checked after the boot that the phone restarted in factory setup mode and it did, so I powered it off and shipped it.
Click to expand...
Click to collapse
Did you check if everything was actually properly erased by going through the setup wizard again and seeing if it complained about an unauthorized reset, or did you just see the setup screen and thought everything was good? It also seems you didn't remove any accounts prior to the reset.
You should've removed all accounts, and disabled any screen lock methods on the device before even going into the reset menu on the Settings app. If you leave your accounts on your device, especially your Google and Samsung accts, both FRP and Reactivation Lock will assume that an unauthorized reset was made and as such it will store said accounts during setup in order to verify that it's *you* who reset the phone.
It may be possible for the buyer to bypass FRP and effectively remove your Google account from the phone, but if Samsung's Reactivation Lock was enabled and you still hadn't tripped Knox, then you're pretty much out of luck on doing that in any way. Removing the Reactivation Lock is incredibly hard if not impossible on some devices, so don't count on much if the feature is active.
If nothing is possible, the only choice you have is to talk to the buyer to see if he will temporarily send the phone back so that you can unlock the thing properly, then ship it again. But I doubt anyone would like to go through more hoops and expenses to get their used phone working and would rather just return it and get a refund.
Thanks for the info.
After the reset and restart I just saw the setup screen and thought everything was fine. All I knew from memory was that doing a reset via the Recovery boot menu would trigger the protection, but I had no idea that one had to actually remove the screen lock and accounts before doing a reset via Settings! I'm pretty sure that the Settings-Reset page even says it will remove all data & accounts etc. and I know it said nothing at all about removing lockscreen & accounts beforehand!
Even the specific page at https://www.samsung.com/us/support/answer/ANS00083965/ makes no mention of that step - how are folks expected to know this stuff?
Grrr, this is why I'm so frustrated at how such a seemingly simple operation is so screwed up - no wonder folks love iphones [ducks] ....
The buyer is non-technical but I've persuaded them to give me a go at talking them through entering my google userid over the phone - and then straight afterwards I'll change the google password and remove the device from google account. Failing that it's refund time and writing off all the postage.
Well we tried. But, for some reason during my account sign-in, it was asking for a mobile phone number too which I wasn't expecting, and then after that it wouldn't accept my password. The guy was 86 though and so there might have been something else amiss that he didn't spot. So I'll have to try and fix it when it comes back... Oh and it turns out that changing your google account password nukes all your app passwords without any warning, so that's another PITA to update everywhere that uses those.
The buyer actually dropped by during a road trip, so I could login myself. It turned out that it was the S7's Samsung keyboard that was at fault since it refused to type in actual characters correctly. I had to disable the Samsung keyboard setting for Predictive Text. Also it insisted on automatically changing the case of letters until I'd long pressed the shift key to fix the case.
Only after doing these things was it possible to enter email address and password correctly. I then removed my google account, did a settings reset, and finally the phone reset correctly.
Getting desperate here. My friend wanted to do a factory reset because she was running out of space, and everything was lagging. I told her no problem, just make sure to have your correct Google credentials. I don't use Google (Custom ROM FOSS guy) so have very little experience with possible issues.
So we went into the settings and wanted to initiate the factory reset process. She was asked to enter her PIN, which he had forgotten. She always uses fingerprint to access her device. Therefore I went into recovery and did the wipe from there. Everything seemed normal. We were greeted with the welcome screen, entered the Wi-Fi key, then it checked for updates for a moment. After that it asked for a "previous password". Before doing the factory reset, we double-checked her Google credentials to make sure nothing goes wrong. I was a little irritated that it wouldn't ask for her Google Account Email address first. Alas, after several attempts, it just wouldn't accept her Google password. We entered her account on a browser, no problem there.
I did some research, and there have been several people with the same or similar problems. Some report that they need to enter a PIN after factory reset. Seems like HTC is asking for a different password, and not the one for the Google account. Unfortunately she does not remember to have ever created a password for the device.
What really bugs me is that even the official HTC support page for the U11 does not mention this obstacle:
What can I do if I forgot my screen lock password, PIN, or pattern?
www.htc.com
I successfully bypassed FRP on a Samsung Galaxy J5 several years ago, and tried the same with the following tutorial:
Everything goes well, until the YouTube app opens and asks me to update. When I tap on update, it wants me to sign in to Google Play. When I tap on sign-in, it immediately asks for this ominous 'previous password' again.
Hope you guys have a solution. Data is all backed up, but she really needs this phone.
UPDATE: She remembered the password. She said she had to set it up together with the fingerprint when she got the device.
Still, I find it extremely misleading that HTC does not follow its own guidelines. The official support page for this model linked above explicitly states that in order to remove any PIN, pattern or password, you can wipe the device.
Hi,
I setup secure folder when I first bought my s22 Ultra (256gb Snapdragon) but never used it. My phone restarted today and I'm now getting prompts to sign in to my secure folder for notification purposes.
Problem being, I've never used it and completely forgot the password! Being incredibly clever I decided that having a recovery option on a secure folder was silly, so didn't setup that option, so now I cannot even reset the password or delete the secure folder.
Is there any way I can delete the secure folder without the password and without having to factory reset the phone?
Thanks for any help!
Try
"..
If you have forgotten your Secure Folder password, you can reset it by confirming the Samsung Account you used to set it up.
Open Secure Folder on your device.
Tap FORGOT PASSWORD.
On the next screen, login with your Samsung Account. ...
In the pop up box, tap RESET.
... "
raul6 said:
Try
"..
If you have forgotten your Secure Folder password, you can reset it by confirming the Samsung Account you used to set it up.
Open Secure Folder on your device.
Tap FORGOT PASSWORD.
On the next screen, login with your Samsung Account. ...
In the pop up box, tap RESET.
... "
Click to expand...
Click to collapse
Thanks for the response.
Unfortunately I don't get a forgot password option as I didn't link it to my Samsung Account.
No option after you enter incorrect password?
No unfortunately not, just asking me to wait 2hrs before trying again. No buttons or anything.
I've used the wrong password so many times it's gone from waiting
2 mins
10 mins
30 mins
1hr
2hrs.
But none with a reset option as I didn't setup the password recovery by linking it to my Samsung Account.
Some ideas here. Pages 4 and 5
Secure Folder Not Accepting Correct Password, Password Reset Not Working
There seems to be a major Secure Folder issue with the latest phone update (see reddit posts piling up in last few days below) Secure folder is not accepting the correct password when entered, and when I click on reset password it goes to a black screen with a spinning white circle that never...
us.community.samsung.com
raul6 said:
Some ideas here. Pages 4 and 5
Secure Folder Not Accepting Correct Password, Password Reset Not Working
There seems to be a major Secure Folder issue with the latest phone update (see reddit posts piling up in last few days below) Secure folder is not accepting the correct password when entered, and when I click on reset password it goes to a black screen with a spinning white circle that never...
us.community.samsung.com
Click to expand...
Click to collapse
Thanks for that. I had found that link before posting here - as I cannot do the password reset or get the phone to accept a password, I cannot get to the delete button unfortunately I cannot get to any of the secure folder settings without the password.
I've read factory reset will not delete/remove secure folder
raul6 said:
I've read factory reset will not delete/remove secure folder
Click to expand...
Click to collapse
It would seem that unless I can somehow remember the password I set, I'm just going to be stuck with this notification for eternity.
I wish Samsung would go ahead and address these random secure folder pop up notifications since it's been going on for a while now..
dj24 said:
I wish Samsung would go ahead and address these random secure folder pop up notifications since it's been going on for a while now..
Click to expand...
Click to collapse
I spoke with Samsung support and their only answer was to do a factory reset. Not ideal!
For anyone annoyed by the notification and unable to remove it (e.g. if like me you've forgotten the password), I've found a workaround to just get rid of the notification at least until Samsung sorts out the secure folder issue.
Download: Ncleaner (https://play.google.com/store/apps/details?id=co.easy4u.ncleaner).
Use this to block the notification and then you can uninstall Ncleaner. Reboot your phone and you shouldn't have the notification come up
Bit of an update on this - if you enter the password wrong so many times that you have to wait 24hrs between password attempts, it finally gives you the option to uninstall Secure Folder. Issue solved for me.
raul6 said:
Try
"..
If you have forgotten your Secure Folder password, you can reset it by confirming the Samsung Account you used to set it up.
Open Secure Folder on your device.
Tap FORGOT PASSWORD.
On the next screen, login with your Samsung Account. ...
In the pop up box, tap RESET.
... "
Click to expand...
Click to collapse
I'm having the same problem, but I tried that, but when I press forgot password, it just has a loading screen that never ends
would go ahead and address these random secure folder pop up notifications since it's been going on for a while now..
Nox Vidmate VLC​
I found a way to reset a samsung secure folder without password and sasmung account (i haven't linked the secure folder with samsung account) but you are going to lose everything in there. I used the Alliance Shield app (Shield Rebirth actually, needs a small donation). I could provide instructions if this is ok here
_DuDe_ said:
I found a way to reset a samsung secure folder without password and sasmung account (i haven't linked the secure folder with samsung account) but you are going to lose everything in there. I used the Alliance Shield app (Shield Rebirth actually, needs a small donation). I could provide instructions if this is ok here
Click to expand...
Click to collapse
Is it possible to be done free?