need a general understanding of what "wipe/data factory reset" does... - Galaxy S6 Q&A, Help & Troubleshooting

My S6 (SM-G920V) phone was rooted until July of 2016. I had to send the phone into a Samsung repair center because the battery was swelling and they would replace it. When I got the phone back they had upgraded the firmware to the current version at that time, thus decimating my root. Oh well.
Since then my phone never updates with a newer version firmware. I suspect it is because when I was rooted I renamed the files that are responsible for checking for an update and performing the update.
In fact if I try to manually update the phone, I get a 'settings has stopped' type message.
My thinking (correct me if I'm wrong) is that when Samsung updated my phone those parts of the system I changed are still changed, like auto updates that I essentially killed.
I went into a Best Buy yesterday and the Samsung person there manually updated my phone to the now current firmware.
If this is true and since I can no longer go back to root, is there a way I can really wipe the phone, I mean totally wipe it and re-load the current firmware? I don't think the factory reset actually does that and I've seen varying opinions on this. Does anyone have any direct knowledge of this ?

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Carrier Billing on ICS

I updated my girlfriend's phone from stock GB to stock ICS using ODIN but she has now lost carrier billing. Any advice?
(unfortunately, i couldn't figure out how to get kies to see the device, so I used odin. almost bricked it though; it failed twice then passed the third :\)
EDIT:
I don't have root on it yet b/c I want her to be able to update ICS regularly using AT&T OTA updates and presume replacing the recovery would break that. Also, I tried wiping the play store data/cache amongst a couple other basic things like that and it didn't fix it.
Make sure your device usb drivers are right and up to date? Kies can be a pain on Windows xp or at least was for me. I have the T-mobile vers. of your phone but its almost the same.
Shanayo said:
I updated my girlfriend's phone from stock GB to stock ICS using ODIN but she has now lost carrier billing. Any advice?
(unfortunately, i couldn't figure out how to get kies to see the device, so I used odin. almost bricked it though; it failed twice then passed the third :\)
EDIT:
I don't have root on it yet b/c I want her to be able to update ICS regularly using AT&T OTA updates and presume replacing the recovery would break that. Also, I tried wiping the play store data/cache amongst a couple other basic things like that and it didn't fix it.
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I'm having the exact same problem, under very similar circumstances...

[Q] Help with returning Xperia S to stock

Hey, New to this here and in need of help with my Xperia S Lt26.
I bought it off eBay earlier this year not realising it was rooted, once I got the phone I performed a factory reset and removed apps like moxier and superSU (which I now think was a mistake).
Anyway with the new update out my android system says computer required and when I connect to Sony update on computer it says I can't do it, I have also tried to update via WiFi with no luck as my girlfriend was able to do her update this way.
How can I get my phone back to its stock factory settings and avoid this happening again?
I want my phone back to how it should be, like it was never rooted, then I can update it the correct way.
I have never rooted or flashed a phone before, so step by step would be great, thanks
just want to add I tried to reinstall superSU and do the remove root on my phone but once I opened the app it came up that no binary was found
somebody surely must have an answer

[Q] KitKat Update Issues

The OTA update showed up this morning. I chose to delay it because I was going to need my phone. Went to update it later and it just would not download. Did a factory reset and now when I go to system updates it says "checking for available update." for about a minute then says "check for update is not available at this time. Try again later." What am I missing here?
dwcosby said:
The OTA update showed up this morning. I chose to delay it because I was going to need my phone. Went to update it later and it just would not download. Did a factory reset and now when I go to system updates it says "checking for available update." for about a minute then says "check for update is not available at this time. Try again later." What am I missing here?
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there have been quite a few people with this same issue. i havent seen any direct fix.
if you are locked, i would suggest you wait it out, or wait for the sbf file to get leaked. there is a way to sideload it, but its risky being locked and no sbf to save you if a problem comes up.
if you are unlocked, there are directions in the General forum to sideload the ota. there is no risk if you are unlocked.
if you are locked, the only thing i would suggest to try is re-flashing the stock 9.30.1 with rsd and see if it will pull the update afterwards. there is no guarantee this will work, but your phone will be 100% clean stock after the flash and give you the best chance to grab the ota if available.
dwcosby said:
The OTA update showed up this morning. I chose to delay it because I was going to need my phone. Went to update it later and it just would not download. Did a factory reset and now when I go to system updates it says "checking for available update." for about a minute then says "check for update is not available at this time. Try again later." What am I missing here?
Click to expand...
Click to collapse
Did you download it and then said to apply it later? If so, are you rooted? If so, hook up your phone to your PC and adb shell into it. Type "su" and hit enter to go into superuser mode.
Navigate to the /cache directory and you should see the OTA .zip file sitting in there. Copy it to your external SD card and then you can load it manually via the recovery.
If you're not rooted, then you won't be able to navigate into the /cache directory. Or, if you didn't have it download when you got the notice (or couldn't download it), then it won't be there.
More update issues
My wife & son both have the HD. My wife checked for the update this morning, said it was ready and proceeded to download. Update did as it was supposed to and when it was done, she had KitKat and that's when things went a bit wonky.
If she has Bluetooth turned on, WiFi connection drops after a few minutes. She googled possible workarounds and none really worked. As long as she is not using BT, WiFi stays up
Has anyone else seen this behavior? She refuses to let me root it and install a custom ROM as I have done on my Samsung GS4 from VZW.
In the mean time, we've told our son not to take the update until
we know more about a possible fix.
zeb carter said:
My wife & son both have the HD. My wife checked for the update this morning, said it was ready and proceeded to download. Update did as it was supposed to and when it was done, she had KitKat and that's when things went a bit wonky.
If she has Bluetooth turned on, WiFi connection drops after a few minutes. She googled possible workarounds and none really worked. As long as she is not using BT, WiFi stays up
Has anyone else seen this behavior? She refuses to let me root it and install a custom ROM as I have done on my Samsung GS4 from VZW.
In the mean time, we've told our son not to take the update until
we know more about a possible fix.
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Click to collapse
Fix was just posted recently. do a factory reset. It sucks, but its the only option.
Factory REst doesn't solve 4.4.2 WIFI issue on Razor MAxx HD
TXKSSnapper said:
Fix was just posted recently. do a factory reset. It sucks, but its the only option.
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Click to collapse
Android V 4.1.2 worked flawlessly since Nov 1023 upgrade. Decided to upgrade to KitKat via OTH. Had WIFI connection issues right away ( inability to obtain IP or lost connection, etc.) This happened with Bluetooth ON or OFF, no difference. The Signal strength was much lower than when on the previous android version and subsequent indicated connection speed was at least 1/2 of what I was getting previously.
Worked with Verizon and Motorola tech support personnel and did multiple factory resets with no improvement.
Since I wanted a factory solution and had insurance on the phone, I ordered a replacement phone. Thankfully, the new phone had 4.1.2 and worked perfectly. WIFI issues are gone.
Conclusion, KitKat is not ready for prime time yet. WIFI bug needs to be worked out before I will upgrade again.
egutwillig said:
Android V 4.1.2 worked flawlessly since Nov 1023 upgrade. Decided to upgrade to KitKat via OTH. Had WIFI connection issues right away ( inability to obtain IP or lost connection, etc.) This happened with Bluetooth ON or OFF, no difference. The Signal strength was much lower than when on the previous android version and subsequent indicated connection speed was at least 1/2 of what I was getting previously.
Worked with Verizon and Motorola tech support personnel and did multiple factory resets with no improvement.
Since I wanted a factory solution and had insurance on the phone, I ordered a replacement phone. Thankfully, the new phone had 4.1.2 and worked perfectly. WIFI issues are gone.
Conclusion, KitKat is not ready for prime time yet. WIFI bug needs to be worked out before I will upgrade again.
Click to expand...
Click to collapse
That's a shame because for me, the FDR fixed the Wifi/Blue-tooth issue as it did for many others. Might have been a hardware issue (faulty radio, etc).

Unable to Install 5.1.1 OTA Update for Verizon SM-P905V

I was able to install the first of the two updates earlier for the 5.1.1 update on my Verizon Galaxy Note Pro 12.2. The second downloads, prompts for install, reboots and begins installing but errors out and reboots back into the OS home screen. The Verizon software update manager shows Failed software update error code 402. I have factory reset my tablet a couple of times and still same issue. I do not have my tablet rooted and no apps disabled.
I downloaded the latest available Samsung firmware md5 file, version VZW-P905VVRUANK1-20141205133604 and tried flashing using Odin 3.07 while in download mode. It starts and after a few seconds, Odin fails and on the tablet screen, I get the error, SW REV CHECK FAIL : [aboot]Fused 2 > Binary 1. I have re-downloaded the firmware along with older versions and still same issue.
I was reading somewhere that my tablet could be "soft bricked" and that is why it will not install the second part of the OTA. As for the Odin/download mode error, I had read that the firmware version I am trying to flash in Odin has an older version of bootloader than my current and Samsung does not let you downgrade the bootloader. I may be wrong on both accounts, which is why I am seeing if anyone else has had this same issue or have any advice on what I can try.
Thanks in advance!
Same here. I unforze all the apps unintstalled SU and factory reset still no dice. VZW repair assistant wont work or smart switch. RA says device firmware not supported and smart switch says im up to date. The first part of the update installed no problem.
dansto82 said:
Same here. I unforze all the apps unintstalled SU and factory reset still no dice. VZW repair assistant wont work or smart switch. RA says device firmware not supported and smart switch says im up to date. The first part of the update installed no problem.
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Click to collapse
I had the exact same issues. Here's what I did with my 4.4.2 Rooted NP. I wiped it completely from within the device, then connected it and to the VZW software and let it do a "Repair". After that, my tablet also said that it was up to date, still on 4.4.2. I let it sit overnight and tried downloading the software update the next morning from the tablet, and it took both of them. My NP is rocking 5.1.1. now, much faster. No root but that's alright for now. By running the repair assistant from VZW, it also got rid of the Unlocked Symbol, which may have prevented the upgrade in the first place.
tdetroit said:
I had the exact same issues. Here's what I did with my 4.4.2 Rooted NP. I wiped it completely from within the device, then connected it and to the VZW software and let it do a "Repair". After that, my tablet also said that it was up to date, still on 4.4.2. I let it sit overnight and tried downloading the software update the next morning from the tablet, and it took both of them. My NP is rocking 5.1.1. now, much faster. No root but that's alright for now. By running the repair assistant from VZW, it also got rid of the Unlocked Symbol, which may have prevented the upgrade in the first place.
Click to expand...
Click to collapse
I was able to get mine to update using ODIN and the firmware file from sammoble. Factory reset on the tablet, factory reset in recovery and finally ODIN worked.
I was having the same problems as the OP listed. Once I decided to live without root and I would be okay with wiping the tablet, I performed exactly what dansto82 said he did and I'm now on 5.1.1.
Now hoping someone comes up with a way to root.
Hey, I have the p905v and it is running 4.4.4, I rooted it with towelroot and it was completely fine. I then tried putting twrp recovery on it the wrong way through flashify and now I don't have a recovery mode and can't update it to 5.1.1. Other than that the tablet runs perfectly fine. Is there a way I can fix it?
Sent from my SM-P905V using XDA Free mobile app

Phone no longer updates?

Hey all, need some advice... I recently rooted my phone and found it wasn't for me (way too many apps stopped working). Because of this I tried to unroot the phone, but got stuck in a boot loop and had to recover from scratch.
Anyways, I'm running stock now and the system is back to being rooted. Problem is, I can't seem to update the phone. I'm not getting an error message either. Both Smart Switch and the phone simply say I'm up to date, but I'm on APB7 when I should be able to get APD3.
Is there anyway to fix this? Will I need to factory reset the phone? I'm not sure how to get the phone to recognize an update now.
Same here. I rooted my phone, installed TWRP but battery drain and apps not working properly made me go back to stock. Now I cant get any updates. I flashed APEQ fw yesterday dated June 8 but still dont get the June 17 updates.
I used Smart Switch to do an Emergency Reinstall of the firmware. Had to start over from scratch with my phone... It installed the lastest firmware though.
Been researching as much as I can online and it seems the consensus is simply unrooting the phone does nothing. You have to factory reboot. Tripping Knox won't stop you from getting updates but an unrooted phone that wasn't factory reset still won't get updates. Fun times. Last time I root my phone... Things aren't the same since I last rooted in Android 4.0. Now too many apps and updates etc. check for root and stop working if they detect it.
Luuthian said:
Hey all, need some advice... I recently rooted my phone and found it wasn't for me (way too many apps stopped working). Because of this I tried to unroot the phone, but got stuck in a boot loop and had to recover from scratch.
Anyways, I'm running stock now and the system is back to being rooted. Problem is, I can't seem to update the phone. I'm not getting an error message either. Both Smart Switch and the phone simply say I'm up to date, but I'm on APB7 when I should be able to get APD3.
Is there anyway to fix this? Will I need to factory reset the phone? I'm not sure how to get the phone to recognize an update now.
Click to expand...
Click to collapse
Did you use Odin to flash back to stock?
malek777 said:
Did you use Odin to flash back to stock?
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I used the Emergency Recovery function of Smart Switch which, from my understanding, is basically the same thing. I know how to use ODIN but it seemed a better idea to go with the official solution. Guess I'll find out if it worked once the June update is available in Canada.

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