Related
I recently purchased the Honor X2 GEM-703L. I'm located in the United States and I'm using AT&T and the phone itself has been working just fine.
I currently have the EMUI 3.1, Android 5.1.1, B106 build.
I have tried using the Chinese EMUI website and I keep getting repeated errors. First it said something like my IMEI wasn't bound to a Huawei cloud account. I can't use the cloud because it's not supported in the U.S. Now I get a new error stating something about the logs not being kept long enough.
I have e-mailed [email protected] 3 times now since August 19th. I have my product id, IMEI number, and serial number. I just don't have the bootloader unlock code.
Would someone else's code work on my phone? I'm very frustrated by their lack of response. I wish there was a way to expedite the process.
Chewy58204 said:
I recently purchased the Honor X2 GEM-703L. I'm located in the United States and I'm using AT&T and the phone itself has been working just fine.
I currently have the EMUI 3.1, Android 5.1.1, B106 build.
I have tried using the Chinese EMUI website and I keep getting repeated errors. First it said something like my IMEI wasn't bound to a Huawei cloud account. I can't use the cloud because it's not supported in the U.S. Now I get a new error stating something about the logs not being kept long enough.
I have e-mailed [email protected] 3 times now since August 19th. I have my product id, IMEI number, and serial number. I just don't have the bootloader unlock code.
Would someone else's code work on my phone? I'm very frustrated by their lack of response. I wish there was a way to expedite the process.
Click to expand...
Click to collapse
You need your own unlock code. I don't know why they aren't getting back to you. Have you tried using a different email address? What exactly did you say in the email when you wrote it?
I've just purchased a Mate 9 from Hong Kong. with English menus. Its a great phone BTW.
In the future, I may want Boot Loader access to change the ROM. Understand you have to have a Huawei ID in order to request a BL code. I don't speak Chinese. IF I register for an Huawei ID on the phone itself, it appears that I'm 'forced' to register in the REGION: China.
If I register on my PC (I'm currently located in the USA but work/live a lot in Asia and Europe), the PC defaults to the USA Region for ID registration.
Considering my overall goal is to change ROMS...which region should I register in? Thinking BOTH may be the best bet...unless serial number are a criteria for registering in only ONE Region. Jeeze, did they REALLY have to follow the customer unfriendly DVD/DRM model with region coding????
Thank you for any guidance or personal experience stories that could help with this decision.
You can do USA region for your Huawei ID without issues. Many of us have already written steps for bootloader unlock in other threads. Here's some helpful info: http://forum.xda-developers.com/showpost.php?p=70076360&postcount=2
Thank you.
Thanks opasha!
I was worried if I registered in the US, that Huawei would tell me to pack sand...because I brought a HK model in from abroad. As of this time Huawei doesn't support the Mate 9 6GB/128GB model in the US.
All the best.
onepiece said:
Thanks opasha!
I was worried if I registered in the US, that Huawei would tell me to pack sand...because I brought a HK model in from abroad. As of this time Huawei doesn't support the Mate 9 6GB/128GB model in the US.
All the best.
Click to expand...
Click to collapse
You are most welcome :highfive:.
onepiece said:
I've just purchased a Mate 9 from Hong Kong. with English menus. Its a great phone BTW.
In the future, I may want Boot Loader access to change the ROM. Understand you have to have a Huawei ID in order to request a BL code. I don't speak Chinese. IF I register for an Huawei ID on the phone itself, it appears that I'm 'forced' to register in the REGION: China.
If I register on my PC (I'm currently located in the USA but work/live a lot in Asia and Europe), the PC defaults to the USA Region for ID registration.
Considering my overall goal is to change ROMS...which region should I register in? Thinking BOTH may be the best bet...unless serial number are a criteria for registering in only ONE Region. Jeeze, did they REALLY have to follow the customer unfriendly DVD/DRM model with region coding????
Thank you for any guidance or personal experience stories that could help with this decision.
Click to expand...
Click to collapse
You mentioned your phone is 6GB/128GB. In that case, it's a mainland Chinese model, not a Hong Kong model. I'm assuming it's MHA-AL00, right?
If that's the case, you want to register as Chinese of a Huawei account as you possibly can, because they will only help you with the bootloader unlock code if you write them in Chinese, send them screenshots with your phone set to Chinese, and so on.
duraaraa said:
You mentioned your phone is 6GB/128GB. In that case, it's a mainland Chinese model, not a Hong Kong model. I'm assuming it's MHA-AL00, right?
If that's the case, you want to register as Chinese of a Huawei account as you possibly can, because they will only help you with the bootloader unlock code if you write them in Chinese, send them screenshots with your phone set to Chinese, and so on.
Click to expand...
Click to collapse
Indeed...you are right! It is a MHA-AL00.
So, I guess better to register in China to get the boot loader access code?
For this version...do you think the European / International ROMs would work even tho there is a big difference in memory? (6/128 for China and 4/64 for International/EU). I'd prefer to have the international ROM over the Chinese version...but due to the differences in memory ..... a ROM for a different version might not register the expanded memory capacity.
Thoughts? & Ty.
onepiece said:
Indeed...you are right! It is a MHA-AL00.
So, I guess better to register in China to get the boot loader access code?
For this version...do you think the European / International ROMs would work even tho there is a big difference in memory? (6/128 for China and 4/64 for International/EU). I'd prefer to have the international ROM over the Chinese version...but due to the differences in memory ..... a ROM for a different version might not register the expanded memory capacity.
Thoughts? & Ty.
Click to expand...
Click to collapse
If you have the bootloader unlock code, you can turn it into a European version, and all the memory still works. I've done this myself.
Since Best Buy is killing Huawei sales I assume I need to rebrand my device to receive future updates. Is anyone else thinking the same? How would I do this? I haven't seen a guide for rebranding the US variant. Please help
You could rebrand but as the updates are linked to the IMEI numbers you should use firmware finder and see which ones would be accepted by Huawei. Even though my IMEI was, supposedly, registered in the middle east, the ROMs I can load, with rebranding are the C185 and C900. Otherwise you can download via FF what might work, when they come out.
My concern after talking to Huawei was they are going to drop support for the Mate 9 prematurely and focus only on non-USA models.
It looks like they will ban the company from the USA in the near future, as well as a few other Pan Pacific phone makers.
skeltonh said:
You could rebrand but as the updates are linked to the IMEI numbers you should use firmware finder and see which ones would be accepted by Huawei. Even though my IMEI was, supposedly, registered in the middle east, the ROMs I can load, with rebranding are the C185 and C900. Otherwise you can download via FF what might work, when they come out.
My concern after talking to Huawei was they are going to drop support for the Mate 9 prematurely and focus only on non-USA models.
It looks like they will ban the company from the USA in the near future, as well as a few other Pan Pacific phone makers.
Click to expand...
Click to collapse
So even if I rebrand I may not be able to get updates for the region I branded to on FF because my IMEI is linked to US variant? If that's the case why should I rebrand it at all?
The problem with rebranding is that your hardware might not support it fully. The world does not operate on the same telephone frequencies.
Like I said before, if you are on a USA model the C900 might be your best bet. It is the international version of the C567 ROM. Some C185 can run on USA phones too.
Run FF and check your IMEI against different versions to see what your phone will accept.
You can rebrand and run what you want but a lot of the update mechanisms are linked to your IMEI. There are many that rebrand to other versions without consequence. It is also true that some rebrand blindly and get bootloop.
RESEARCH! Read the forums and find out what works. Use the Firmware Finder tool and see what branding your device can officially support. Then decide on what amount of risk you want to take.
I have rebranded my C567 to C432 and have no problems with OTA updates. I'm currently on latest publicly available Oreo version. Others do have problems, and that's for sure. I don't really know the reason why.
I do use Firmware Finder to check for availability and approval of new firmware. Besides the first forced procedure of rebranding which involved unlocking the bootloader (which wiped my data), my phone always got OTA updates. I do however have a UK SIM in one of the slots so I'm not sure if that made any difference.
If your going to rebrand, I recommend you downgrade to Nougat first (I found it easier to rebrand using Nougat than Oreo).
And, since you have a c567 model, you can downgrade easily using the hi suite method.
lostorbit said:
I have rebranded my C567 to C432 and have no problems with OTA updates. I'm currently on latest publicly available Oreo version. Others do have problems, and that's for sure. I don't really know the reason why.
I do use Firmware Finder to check for availability and approval of new firmware. Besides the first forced procedure of rebranding which involved unlocking the bootloader (which wiped my data), my phone always got OTA updates. I do however have a UK SIM in one of the slots so I'm not sure if that made any difference.
Click to expand...
Click to collapse
UK sim card make difference indeed... For C432....
Hi,
in some tests and reviews they are talking about devices with 64GB internal storage capacity. But if i search for it, it's almost impossible to find offers. I found two offers. Both sellers present phones with EAN 8801643085445. Can somebody confirm this capacity?
Thanks in advance
*edit*
After a long search i found it. Samsung sells the Galaxy A8 with 64 GB in middle east. I have no clue why it's restricted to this region.
Here's the number: SM-A530FZKGXSG
Here's the samsungpage: (i am not allowed to post as new member)
There are some sellers which import it to europe. But i have no experiences in warranty. 4G shall work...
I ordered one piece with crossed fingers and hope it works. At least, I hope the post will help somebody, who is searching for it too
Hi there!
I was looking for the same model and have realized the same thing you've found.
About availability, I found it on eBay. Where did you find it?
About warranty, if you need local warranty, you have to buy it into your country.
If you're ok with European warranty, it has to be sold by an European entity with rights to do so.
If you don't care about warranty, well you can get it whenever you like it.
I'm seriously thinking in trying to understand in how to keep it under the 32Gb
Sent from my SM-G950F using Tapatalk
Hi Pirata, Here are my experiences:
I ordered it on ebay. There are some sellers which are specialized in grey imports Some of them offer a one year warranty. I paid 345€.
As opportunity there's a onlinestore called techinthebasket. They deliver from GB. But you have to pay a fee of 20 €, if you want send the phone back.
No import fee as long as they deliver from european country. Most of them deliver from GB as long as GB is part of EU ^^
At least, every A8 with 64GB is imported from Middle East I bet. Its working with european simcards. I readed to start the phone without simcards (also to install updates and doing resets). If the phone is resetting with simcards, the country ID (MID/MID/MID) will be changed and as a result you don't get updates anymore.
I am very happy with this phone. Its a big boost in compilation to my old Honor 5X
It's unique here... and it's mine ^^
BotoxxotoB said:
Hi Pirata, Here are my experiences:
I ordered it on ebay. There are some sellers which are specialized in grey imports Some of them offer a one year warranty. I paid 345€.
As opportunity there's a onlinestore called techinthebasket. They deliver from GB. But you have to pay a fee of 20 €, if you want send the phone back.
No import fee as long as they deliver from european country. Most of them deliver from GB as long as GB is part of EU ^^
At least, every A8 with 64GB is imported from Middle East I bet. Its working with european simcards. I readed to start the phone without simcards (also to install updates and doing resets). If the phone is resetting with simcards, the country ID (MID/MID/MID) will be changed and as a result you don't get updates anymore.
I am very happy with this phone. Its a big boost in compilation to my old Honor 5X
It's unique here... and it's mine ^^
Click to expand...
Click to collapse
Hi there and thank you for sharing your experience.
I have some questions regarding your post. Please let me know.
You say that the shop you mention imposes you to pay €20 in case you need to send back phone for any reason.
Do you know why about that?
You say that they deliver from GB. Can you tell me if the invoice is from GB or from some other EU county or worldwide country?
Where have you read about the fact of not turning on the device for the first time, or reset to default, or wipe, or update the device with the ota updates with the local European sim card inserted?
Which should be the correct procedure for using a 64Gb A8 in Europe? Simply do those four things I mentioned all without any sim inside?
Do you know why about that? What are the precise consequences of doing that with the sim inside? Only not receiving otas updates? Is there a return back possibility, or if I forget to remove the sim card and do one of those things the phone ends up in not receiving any ota updates, not even if I wipe everything away with no sim inserted and start all over again??
Thank you very much.
Sent from my SM-G950F using Tapatalk
it seems, the online store techinthebasket provides a german and an english page. The return-fee of 20€ is noticed at the german page only. I don't know the reason. At least I didn't bought it there.
The update policy of Samsung is pretty annoying. If they don't sell officially a phone in a country, they don't provide software updates. When you insert the simcard before you start the phone first, it will recognize its a different simcard and ask you to restart for configuration. This "configuration" will change the language and countrysettings. Once it's changed, theres only the opportunity to flash a stockrom.
There are several german threads because it's not selled official here.
greetz
BotoxxotoB said:
it seems, the online store techinthebasket provides a german and an english page. The return-fee of 20€ is noticed at the german page only. I don't know the reason. At least I didn't bought it there.
The update policy of Samsung is pretty annoying. If they don't sell officially a phone in a country, they don't provide software updates. When you insert the simcard before you start the phone first, it will recognize its a different simcard and ask you to restart for configuration. This "configuration" will change the language and countrysettings. Once it's changed, theres only the opportunity to flash a stockrom.
There are several german threads because it's not selled official here.
greetz
Click to expand...
Click to collapse
So wait a minute...if I start the phone for the first time without sim, once I insert it, it changes configuration and since that time on I will no longer ota updates????
Sent from my SM-G950F using Tapatalk
When you start the phone first time with inserted simcard, it will ask for a restart. You can skip and ignore it.
If you allow the restart / configuration, then you are in danger to not get Ota-updates anymore. That's why it's recommended to remove simcards when you reset or update
BotoxxotoB said:
When you start the phone first time with inserted simcard, it will ask for a restart. You can skip and ignore it.
If you allow the restart / configuration, then you are in danger to not get Ota-updates anymore. That's why it's recommended to remove simcards when you reset or update
Click to expand...
Click to collapse
So first boot, reset or update better to do without sim cards inserted, and every time I get an ota update, remove all sim before applying the update.
Is this correct?
Sent from my SM-G950F using Tapatalk
That's right
I bought in eBay the 64 gb model and I've got 2 OTA updates with the SIM inserted, one of them oreo. I live in Spain.
Enviado desde mi SM-A530F mediante Tapatalk
I have the middle east version and it's globally unlocked, has original warranty, supports LTE/4G, has 64/4 gb, and just received the latest oreo update.
If you have any questions I'll be glad to help you.
BaraaModallal said:
I have the middle east version and it's globally unlocked, has original warranty, supports LTE/4G, has 64/4 gb, and just received the latest oreo update.
If you have any questions I'll be glad to help you.
Click to expand...
Click to collapse
Somewhere over the rainbow
Literally, you can only get it in one country and i think that is china
Ehm, no. The last time I searched for this phone I found it in online stores of the middle east. Also my phone software version is tagged with MID/MID/MID
Has anybody managed to get any sense out of Huawei chat or information anywhere else about any updates for this model?
I'm still stuck on 120 and April security patch.
It's an absolute joke when you see how many updates have been released for the other version.
Nope, best sell the thing and get somethjng else.
That's what I'm planning to do.
I like the phone. But lack of updates for c782 variety is just not acceptable to me. I'll be getting rid of the phone and depending whether I can find something else or not I'll get myself c432 from Europe or completely other phone.
Get a different brand entirely.
It looks like the updates are being rolled out in waves. One user on here has a C782 and got update 152 a few weeks ago when I was stuck on 120 then last week I got 152. The problem might be down to carriers.
TonyCubed said:
It looks like the updates are being rolled out in waves. One user on here has a C782 and got update 152 a few weeks ago when I was stuck on 120 then last week I got 152. The problem might be down to carriers.
Click to expand...
Click to collapse
Mine is a SIM free phone purchased outright and not on contract so should not be down to carrier.
I bought mine unlocked too
hpsauce37 said:
Has anybody managed to get any sense out of Huawei chat or information anywhere else about any updates for this model?
I'm still stuck on 120 and April security patch.
It's an absolute joke when you see how many updates have been released for the other version.
Click to expand...
Click to collapse
Complain here
https://uk.community.huawei.com/software-17/lack-of-huawei-p20-uk-variant-updates-251/index2.html
Updates are provided by Huawei but in the UK they have to be approved by the four major networks - even if you bought it SIM free! This is due to Huawei devices having a single update for the UK that contains code to pre-install apps and carrier customisations on first boot. In the past they would offer an unbranded firmware and each network would have it's own firmware. Now Huawei just produce a single model for the UK with a UK-wide firmware that covers all networks. Huawei cannot just push the firmware out without approval from all the networks, and it only takes one network to halt the process.
Pretty much confirmed by this chap on the Huawei forum: https://uk.community.huawei.com/software-17/lack-of-huawei-p20-uk-variant-updates-251#post814
Nope
I asked three about this and said they have nothing to do with it. I have zero trust in any thing Huawei say.
How about those who use the device outside of UK without UK sim? Are we sol?
TonyCubed said:
It looks like the updates are being rolled out in waves. One user on here has a C782 and got update 152 a few weeks ago when I was stuck on 120 then last week I got 152. The problem might be down to carriers.
Click to expand...
Click to collapse
Is this EML-L09 C782 you are talking about? Which network are you on?
Yes, Vodafone UK
Was at EE store today asking seems even the staff are clueless about this update ..sure hope it gets sorted and rolled out .. it be nice if Huawei let us uk folks get boatloader codes so can flash upto date firmwares and not left behind
Updated
Whether it did any good or not but I resorted to social media and tweeted non stop on Huawei twitter etc. They got back to me twice, 1st was a direct message after contacting directly saying that there is not an update for the P20 in C782 and didn't know when there would be than a few days later via Twitter, they said that there is an update and could I provide my carrier and phone number, they would then push it to my phone within 10 days. I explained I was sim free but use an O2 sim, gave them my number and waited. on the 11th day I had nothing so went back to Twitter to start again - an hour or so later the 152 and Sept patch was pushed to my phone! this was about 2 weeks ago and until then I was on April patch.
Due to this, I will be returning to OnePlus very soon as I do NOT trust Huawei, they constantly lie and drag their heals in replying and updating.
Hope this helps. Get onto Twitter and Facebook and hit their pages, hit them where it can hurt, the more people who do this the more chance they will listen and act. Complaining direct will get no response or nowhere!
Goog luck
I have been on twitter but nothing.
I had the message via the support email to say it's coming in 10 days. They've had my number and IMEI so many times but nothing .
Well, for my EML-L09 C782... 8.1.0.152 finally arrived today... strangely it wasn't showing up until I have connected phone to PC and ran update via HiSuite... may be just coincidence though...
Just swapped an L09 locked to Vodafone to an unlocked L29 from Three. Avoided the carrier apps package etc, so thought this one would be get faster updates.
Way wrong, stuck back on v131 because it's on this stupid C782 region, unlike the Vodafone one that was on the C492 or whatever, and v150.
Am I right thinking this phone will be stuck on the very slow updates forever and nothing can be done since bootloader unlocking was taken away?
I messaged Huawei UK over Twitter yesterday, supplied them my IMEI, build number etc and surprisingly I received the 152 update later that day after they passed my details to the development team.
srw985 said:
Just swapped an L09 locked to Vodafone to an unlocked L29 from Three. Avoided the carrier apps package etc, so thought this one would be get faster updates.
Way wrong, stuck back on v131 because it's on this stupid C782 region, unlike the Vodafone one that was on the C492 or whatever, and v150.
Am I right thinking this phone will be stuck on the very slow updates forever and nothing can be done since bootloader unlocking was taken away?
Click to expand...
Click to collapse
You can now pay 30 euros to get your BL unlock code. Look through the forums, people have tried it and it works.
https://ministryofsolutions.com/huawei-bootloader-unlock-service-all-new-models-new-firmwares