Alcatel pixi 4 (6) stuck on alcatel logo please help! - XDA Assist

Hi there first let me say sorry for any spelling mistakes i have dyslexia and its hard for me to spot everything when i look over it so sorry
now down to buissness i have an Alcatel 4 (6) 4g from argos in the uk i think the model on the phone shows as 9001X but also shows as 9001D when you connect wondershare or other tools
i broke the screen on the device and took it to one of thoes little shops in the mall to get it fixed when there the guy told me he could root the device for you for me at the same time i thought yeh cool save me from doing it my self
when i went back to get the phone later that day it worked good in fact perfect he had rooted the device using king root and all was working good the device was working but then it suddenly rebooted out of the blue when it was led on a table
when the device started back up king root was still installed as a system app but it showed the device as not having any root access witch i thought was weird but i just left it like that while i made a few phone calls but again half way through a phone call the device restarted it self again
this time when the phone started back up it showed the pixi 4 logo and then the alcatel logo and refused to move any further its just stuck on this screen. I looked on XDA for a fix but couldnt fine anything for my model the 9001X/D i found one page that said you can format using recovery mode
i held down the power and volume up buttons and got access to the reovery menu and done a factory install and then restarted the phone but again got stuck on the alcatel screen
i sent alcatel an email asking for a stock image to flash from recovery or something but i got no email from them i then tried to use the upgrade tool from the alcatel website witch i thought would do it the phone was found and the upgrade tool started but at 2% but then i get a red error saying failed to read some ingformation check phone status but the phone is turned off as per the instuctions and nothing is on the screen
i cant find a stock image anywhere cant get the tool to work when i goto recovery and tell the phone to reboot into bootloader mode to run fastboot its never worked even when the phone was working it would simply say waiting for devices on cmd also in recovery if i enable adb still finds nothing i have no idea what i can do to get anything working or reset the phone at all
does anyone know what i can do or have an image that would work anything at all my phone only like 2 months old and i dont know what todo as the stall is no longer in the mall to go back to

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Click to collapse
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