Hi Friends,
I went on an expedition recently and took a lot of photos & videos from my Google Pixel Build Number 7.1.1
I received (OTA) a security patch update of 97.4 MB on my return.
It seems after the update the photos from 8th Feb till 9th Feb got lost (videos are there).
I've spent 3 hours with google support without luck. It seems to me they are just hidden somwhere and not deleted as the BIN/TRASH is clean too.
Appreciate all you support as the photos are precious memories.
Cheers.
Have you have already checked online for copies? I think it asks which settings to use on setup, and the default may be to backup photos to the cloud and make space by removing items. I have the removal shut off on my phone, yet I left photo backup on, and it tends to ask if the photos haven't been backed up online. Your post doesn't say anything about shutting off the typical online photo backup, so that's where I would start.
If you don't have an online backup and the photos have been deleted, then I would figure some sort of data recovery would be another option. I've never used it, but DiskDigger Photo Recovery is one app that shows up in searches and doesn't seem to require root. Any sort of writing files to the phone, like installing an app, can potentially overwrite deleted files. Since support should know about the typical online backup of photos, I figure using some sort of data recovery software would be the next thing to try if you don't have a backup.
Yup noticed some videos missing
Related
So I've been looking for a solution for the past 2 months now it is SO frustrating. Anyway so...
I own a LG Nexus 5 (non rooted), and I've been using this photo app called VSCOcam solely as my phone camera for the last 2 years, and I've taken thousands and thousands of photos with it. The phone has been amazing for the last 2 years but it is time for an upgrade.
So I went to backup my phone and realized that VSCOcam had screwed me... The app has its own internal library so unless you "export" the photos, they are not accessible in /sdcard. Someone in XDA forums had the app and told me that the photos are stored inside "/data/data/com.vsco.cam/files/images" and unless I root I wont have access.
Now heres the cycle of stupidness which I think you all can guess. In order to root -> I need to unlock my bootloader, and to unlock my bootloader -> I need to factory reset!
I've tried just about everything to root my phone without factory resetting, so far none has succeeded.I contacted the devs for VSCOcam and they told me to highlight the photos individually and export... are you kidding me??
What should I do? Should I just bite the bullet and lose ALL MY PHOTOS?? The app is currently listed as 12gb in size thats so heartbreaking!!!
TL;DR - VSCOcam hid thousands of photos in "/data/data/com.vsco.cam/files/images" which is unreachable without root, and to root means to factory reset my phone wiping all the photos I'm trying to get in the first place...
mobscene8859 said:
So I've been looking for a solution for the past 2 months now it is SO frustrating. Anyway so...
I own a LG Nexus 5 (non rooted), and I've been using this photo app called VSCOcam solely as my phone camera for the last 2 years, and I've taken thousands and thousands of photos with it. The phone has been amazing for the last 2 years but it is time for an upgrade.
So I went to backup my phone and realized that VSCOcam had screwed me... The app has its own internal library so unless you "export" the photos, they are not accessible in /sdcard. Someone in XDA forums had the app and told me that the photos are stored inside "/data/data/com.vsco.cam/files/images" and unless I root I wont have access.
Now heres the cycle of stupidness which I think you all can guess. In order to root -> I need to unlock my bootloader, and to unlock my bootloader -> I need to factory reset!
I've tried just about everything to root my phone without factory resetting, so far none has succeeded.I contacted the devs for VSCOcam and they told me to highlight the photos individually and export... are you kidding me??
What should I do? Should I just bite the bullet and lose ALL MY PHOTOS?? The app is currently listed as 12gb in size thats so heartbreaking!!!
TL;DR - VSCOcam hid thousands of photos in "/data/data/com.vsco.cam/files/images" which is unreachable without root, and to root means to factory reset my phone wiping all the photos I'm trying to get in the first place...
Click to expand...
Click to collapse
I wonder if you can't use something like Helium to make the backup. If you're not rooted, it uses ADB to make a backup (I think). See where you get with that. If you can get them on your hard drive, they should be yours for the taking.
Aerowinder said:
I wonder if you can't use something like Helium to make the backup. If you're not rooted, it uses ADB to make a backup (I think). See where you get with that. If you can get them on your hard drive, they should be yours for the taking.
Click to expand...
Click to collapse
Thank you for the suggestion, but I've already tried that, when I connect it to my PC Helium tells me the app is not supported and contact the app devs.... It was one of 3 apps that wasn't supported.
I could only laugh at my misery. :good:
mobscene8859 said:
Thank you for the suggestion, but I've already tried that, when I connect it to my PC Helium tells me the app is not supported and contact the app devs.... It was one of 3 apps that wasn't supported.
I could only laugh at my misery. :good:
Click to expand...
Click to collapse
Have you tried running an ADB backup manually from the command line? http://forum.xda-developers.com/galaxy-nexus/general/guide-phone-backup-unlock-root-t1420351
adb backup -all ??
What's the problem with exporting them then? Am I missing something?
Yes, I think you are. I had a look for VSCO and came across a post in January from mobscene asking exactly the same question, and I can see what he's getting at. This is what VSCO tech support say:
https://vsco.zendesk.com/hc/en-us/articles/200435135-VSCO-Cam-How-do-I-save-my-images-
"You can save as many items as you want from your VSCO Cam library by simply tapping once on each image, and then selecting the share icon."
Since the images are stored in data/data, inaccessible via a file explorer on an unrooted phone, mobscene can't do a straight drag-and-drop.
And, as he says, before he can root the phone he'll have to unlock the bootloader, which will wipe the images. Catch 22, sort of defeats the point of the exercise.
But if this has been going on now for eight months, the manual export (tapping multiple images at a time and exporting - the VSCO site shows multiple select is possible) could have been done by now. An enormous effort, I get that, but if the photos are important enough then maybe worthwhile. Looks like the only option.
Hello dear xda users,
I wanted to transfer my WhatsApp to a new phone. I have created a local backup and transferred it to the new phone. Though WhatsApp doesn't want to recognize it and just prompts me for the google drive backup. The number stayed the same and in the past I never had problems with that. The same things happens on my old phone. So now I have all the data, but I cannot use it. It would be sad for me to lose all my chatlogs (6 years). So I wanted to decrypt the database with the help of https://andreas-mausch.de/whatsapp-viewer/. Though I haven't found a recent and decent manual on how to get the WhatsApp Encryption Key from the newest app version and newest Android (crypt 14). I can root my phone if necessary. So if someone knows how to do that, may you please provide a manual or point me in the right direction?
Kind regards,
sollo477
Ordinarily, you should be able to restore WhatsApp chatlog from your local backup.
I have the same problem... i can´t restore from local file, i spent all my SMS verification codes, i have to wait til tomorrow to try again... ;(
James_Watson said:
Ordinarily, you should be able to restore WhatsApp chatlog from your local backup.
Click to expand...
Click to collapse
I know, it always worked before. But now WhatsApp is just stupid. I also contacted the WhatsApp Support. They were like: "Well...tough luck. We can't help you." Maybe they should just give people an easy way to make an unencrypted export of all chats. I did everything according to the manuals and then the restore of the backup doesn't work. You don't even get any pop up, if something was wrong with the backup file or that WhatsApp cannot find any back ups on the phone. I have Threema as well, but most people I know don't use it.
I am also facing the same problems since yesterday.. And i am losing almost 3 yrs of my important chats due to this careless whatsapp bug. Anyone please help me in this..
mayur9890 said:
I am also facing the same problems since yesterday.. And i am losing almost 3 yrs of my important chats due to this careless whatsapp bug. Anyone please help me in this..
Click to expand...
Click to collapse
My backup database file is having crypt14 extension.. (usually it was crypt12) i already tried installing older Whatsapp version, rooted my phone and tried getting the key as well but whatsapp viewer saying invalid key as the file got skipped while authentication and activating whatsapp. Now i am stuck with a database file which i cant use and whatsapp is not at all concerned to help me with their system.
That really sounds like a bug. So maybe I should just keep the backups for now till they are old enough to be opened or WhatsApp fixes the problem.
I saw this fix on another thread and it works
Copy the files ("msgstore.db.crypt14", "msgstore-YYYY-MM-DD.1.db.crypt14"...) in "internal storages/WhatsApp/Databases" on your old Android smartphone
Create the path "sdcard/WhatsApp/Databases" on your new Android smartphone and paste the copied files there
Install Whatsapp via Google Play Store on your new smartphone
Open Whatsapp and verify your phone numer (you have to use the same number as on your old smartphone)
When it asked you to grant access to your files for Google drive, ignore the message and instead close the app (press □ and wipe Whatsapp away)
Activate airplane mode
Open Whatsapp again and wait until you see the message that scanning is taking longer than usual. Press "skip" (don't know the English word, I'm also using Whatsapp in german) and in the new message also press "skip"
You should now see your local backup, press "restore backup"
Disable airplane mode and activate Wifi
Ignore the message regarding Google Drive and, when your backup has been restored (look at the progress bar at the bottom in the background), close the app
Open Whatsapp again and you should see now your old and new messages alltogether!
Oddking said:
I saw this fix on another thread and it works
Copy the files ("msgstore.db.crypt14", "msgstore-YYYY-MM-DD.1.db.crypt14"...) in "internal storages/WhatsApp/Databases" on your old Android smartphone
Create the path "sdcard/WhatsApp/Databases" on your new Android smartphone and paste the copied files there
Install Whatsapp via Google Play Store on your new smartphone
Open Whatsapp and verify your phone numer (you have to use the same number as on your old smartphone)
When it asked you to grant access to your files for Google drive, ignore the message and instead close the app (press □ and wipe Whatsapp away)
Activate airplane mode
Open Whatsapp again and wait until you see the message that scanning is taking longer than usual. Press "skip" (don't know the English word, I'm also using Whatsapp in german) and in the new message also press "skip"
You should now see your local backup, press "restore backup"
Disable airplane mode and activate Wifi
Ignore the message regarding Google Drive and, when your backup has been restored (look at the progress bar at the bottom in the background), close the app
Open Whatsapp again and you should see now your old and new messages alltogether!
Click to expand...
Click to collapse
Can u give the thread link to this fix?
hansdok123 said:
Can u give the thread link to this fix?
Click to expand...
Click to collapse
WhatsApp cannot detect local backup file
I did a backup for my messages then uninstalled WhatsApp. The next day, I reinstalled it for a quick thing and it restored locally without problems then I uninstalled it again. 2 weeks later, when I
stackoverflow.com
@sollo47..Did you tried any of the methods above.. My WhatsApp is stuck for verification for next 48 hrs and i wont be getting sms codes to verify.
I just wanted to chip in to say that I am hitting exactly this issue right now. I wonder if it's a new bug in WhatsApp because just a couple of months ago I migrated really smoothly from my old Huawei P10 Lite to Pixel 4a and everything was fine.
Now I'm trying to migrate my wife from her Honor 9 (very similar to the P10) to a second Pixel 4a and WhatApp is being a nightmare! There are successful local and Google Drive backups on the old handset and all the messages are still present on that one, but when the new one restores from Google Drive, it only seems to retrieve the media files and none of the Chat history.
I've copied over the latest msgstore.db.crypt12 file but WhatsApp didn't seem to detect it and went back to Google Drive again. Now I've exhausted my verification options for a couple of hours so will have to wait (seriously! I've used 2-3 SMS codes and about 3 phone verifications trying to sort this out!!)
One thing I've noticed, which I really hope isn't going to be a big problem is that when it creates its own new database when restoring from Google Drive it's got a `crypt14` extension.
When I'm able to retry the verification I am going to try as above and put it into flight mode before attempting a restore so that it is forced to look at the local files for options.
Every other App on the damn planet includes menu options for both Backup and Restore, so what does WhatsApp only have Backup and make it damn near impossible to do a proper restore. :-(
I'll update with any progress.
Well... I'm no further forward :-(
I tried downgrading the App to 2.21.8.17 and then following these instructions: https://stackoverflow.com/a/67756993/4915304
By putting the phone into flight mode and skipping the internet checks the application _did_ then discover a local backup file however it then failed to Restore it :-(
There's a possiblity this failure was my fault... I've discovered that on my wife's phone there's an old Directory from 2020 containin backups, and then the external SD card has more recent ones... I'd accidentally copied the wrong ones, which I realised when it offered to restore the newest backup from nearly a year ago :-( So before accepting, I thought I'd try my luck and I replaced the msgstore.db.crypt12 via adb push to be the up-to-date one. I was hoping that it might not care. The reason for it failing was not displayed but now there's no option to restore unless I reset the app, which means waiting another 4+ hours before they'll give me a new verification code :-(
I also tried purchasing WonderShare MobileTrans as it claimed to be the only option to enable restoration of messages without reinstalling/resetting the installed application. Unfortunately that's of no use to me because it required the Source Phone to have WhatApp verified and active in order to capture the backup that it needs! Under the hood it's entirely reliant upon 'adb' access to the phone and I'm sceptical as to whether it will even work with the newer versions of WhatsApp.
On both the Android 8 source phone and A11 destination phone, it pops up with a warning that the application was built for an older version of Android and might not work ¯\_(ツ)_/¯
I'm sooooo annoyed about this now. If it wasn't for the fact that so many friend and family are only using WhatsApp I'd uninstall it now and use something more open instead.
I had the same problem yesterday! Spent ALL DAY trying to restore my WhatsApp local backup (I've done it before a million times and no problems).
Looks like there is a problem with the latest version (2.21.10.16) restoring local backups.
I downloaded an older version apk (WhatsApp Messenger 2.21.6.17 from apkmirror) and copied to my internal storage.
Went through the normal process of instaling and verifying my number... IT FOUND MY LOCAL BACKUP!!!!
I thought I had lost all my chats from the last 4 years or so!
Try it and good luck!
@groovy909 and all others. Many thanks for help and all the hints here. After 24 hours of using hating speak, I was able to restore least 2 years old back up.
- the downgrade of Facebook Whats-app helped and I have least something.
Many thank for awesome community and please keep the great work.
sollo477 said:
Hello dear xda users,
I wanted to transfer my WhatsApp to a new phone. I have created a local backup and transferred it to the new phone. Though WhatsApp doesn't want to recognize it and just prompts me for the google drive backup. The number stayed the same and in the past I never had problems with that. The same things happens on my old phone. So now I have all the data, but I cannot use it. It would be sad for me to lose all my chatlogs (6 years). So I wanted to decrypt the database with the help of https://andreas-mausch.de/whatsapp-viewer/. Though I haven't found a recent and decent manual on how to get the WhatsApp Encryption Key from the newest app version and newest Android (crypt 14). I can root my phone if necessary. So if someone knows how to do that, may you please provide a manual or point me in the right direction?
Kind regards,
sollo477
Click to expand...
Click to collapse
My suggestion is to root your phone...it's way much easier to get the key.
Concerning whatsapp-viewer...I suggest you another parser for crypting/decrypting/viewing whatsapp databases: https://github.com/B16f00t/whapa
It works very nicely...one you have the key of course.
L
Anybody can decrypt msgstore.db.crypt14 ???
Hey guys, I was very busy the last few month and couldn't afford to lock myself out of WhatsApp again due to the limitation on the 2FA. So I have tried it as well with an older WhatsApp version from February 2021 and it still didn't work. I will go for the solution of rooting my phone once get the key and then unroot it again. Then I can use the offered Whapa Extractor to extract the old backup. Although since I can't merge the new database with the old one I will just keep the encrypted old database one for references. It's sad and I wish there would be another solution, since I am now forced to use google drive to backup my data for the future.
Unless you know a better solution to backup Whatsapp locally and can guarantee that a restore will be possible in the future. I would even pay for that.
Certainly, titaniumbackup is the best option.
VD171 said:
Certainly, titaniumbackup is the best option.
Click to expand...
Click to collapse
Does it also work when I restore it to a different android phone?
Hi XDA members,
So I am a wiz at Apple software..... but
I have been provided with a Customers phone ( Google Pixel 3a) they have accidentally emptied the Trash Can instead of selecting the Restore option...All there photos have been deleted permanently.
I understand that the phone will need to be put into 'root' mode, but have read that rooting will wipe the phone which I do not want to happen.
My customer has got applications to do with taking regular Medication setup, and many more application that they do not want deleted with the data wiped.
Your urgent help on this matter would be kindly appreciated.....
Paul
P.s. I have installed ADB & Fastboot along with Bluestacks application but am stumped from here on in.
They are probably lost unless Google cloud gives you restore options.
Always redundantly back up critical data to at least 2 hdds that are physically and electronically isolated from each other and the PC.
It’s not my phone but a Customers well more of a friend but Customer still regardless..
I work tirelessly on Apple devices, but trying to do a big favour on this occasion with an Android.
The advanced software I use daily does not support Android devices.
In regards to Backup..I do back up everything of mine to a NAS drive…just my friends doesn’t/didn’t and their Google account doesn’t seem to show any photos of the deleted items from Trash at least..and they apparently hold precious moments that cannot be captured anymore.
My friend was trying to create a folder to put the images in, but instead deleted them then when they went to restore from the trash they ended up deleting them… no idea how they made this error with all the extra warnings that appear during the process, but that’s what they did and I’m not one to argue with a customer.
Could really do with someone being able to get my friend/customer out of this horrid situation
many thanks
Paul
At this point if the pictures are that important I would power down the phone and give it to a data recovery specialist. Any more mistakes may make recovery impossible if it is now.
Do not use online apps that claim to be able to do this!
If the jpegs that haven't been overwritten already can be recovered, it will be only the image. All file structure, exif data, time stamps, etc are lost in a sea of juxtaposed data. Only file types and file size can be searched for in the recovered data. This alone is a daunting task. The images have no time structure at all. Only memory can separate and index them back to order.
It's a rude shock... to the neat, organized data that once existed.
The magnitude of this is enormous. Even a flash card with a 120 images is a true pain to reconstruct and of limited value without the exif data. I need a stiff drink just thinking about it... always redundantly backup critical data. Never encrypt data drives.
Maybe your friend did back them up on Google at one point. Worth a shot, on a different phone/PC. Remember every second the victim phone is on is a second it can be overwriting data! Even after Backup Transport is disabled I've seen Google servers retain that data in spite of the warning to the contrary. If deleted on Google it's self... that's a question for Google.
I loathe cloud services and don't use them now.
Hi everyone,
Two days ago, accidentally I managed to delete all the photos of my camera album on my S6 Edge (SM-G925F).
I long tapped the album in gallery, just as i would have done with a photo then clicked delete.
It seemed to take too long, so I clicked cancel. But it was too late. All was gone.
I have well, most of them backed up but still missing quite a few.
So far I tried to recover using the following apps:
Dr. Fone (both on the device itself and from computer).
UltData for Android (from laptop),
Dumpster Recover (on the phone),
DiskDigger (on phone)
But all they show me is photos that are still available on the device, or are in some app cache. ( Profile pics of people on Facebook, etc...)
Note: I tried all these methods both before and after rooting the device. (I read somewhere that rooting might help, but I simply get more crap...)
The device is running Android 7.0 (the latest update from Samsung.)
Has anyone managed to recover lost photos from an S6 so far?
What apps would you recommend?
Why can I not see those pics anywhere?
Does samsung have some special way to erase your storage if u delete your photos?
I cannot seem to find many search results about it, probably not many people use this device anymore
Thanks in advance for any help,
Agoston
Probably no longer recoverable after DrFone.
Pay the fee and get what it can recover.
It encrypts its results (using up more drive space) and presumably makes the original data inaccessible to other recovery apps.
Recovered jpegs files will be disassociated from their exif files though; no timestamps, original #, shooting or location data.
The only way to reliably prevent data loss is to redundantly back it up before it happens, unfortunately.
I did pay the fee, but it cannot find them either...
In the main window it showed 1090 photos, on the side it showed it found 10 000, but at recovery it got stuck at around 5000....
dagoston93 said:
I did pay the fee, but it cannot find them either...
In the main window it showed 1090 photos, on the side it showed it found 10 000, but at recovery it got stuck at around 5000....
Click to expand...
Click to collapse
None were backed up anywhere?
It may take a long time to retrieve them and not actually be hanging... be careful!!!
Make sure it has all needed permissions.
No clue how to use that app. Try their support and Google search to try to find out what's going on.
Don't mess with that app or anything on the phone or you may lose what it found completely.
Normally I say clear app data and the system cache but NOT in this case!
blackhawk said:
None were backed up anywhere?
It may take a long time to retrieve them and not actually be hanging... be careful!!!
Make sure it has all needed permissions.
No clue how to use that app. Try their support and Google search to try to find out what's going on.
Don't mess with that app or anything on the phone or you may lose what it found completely.
Normally I say clear app data and the system cache but NOT in this case!
Click to expand...
Click to collapse
Most of them is backed up just the ones in the last few months aren't.
It turned out during a chat with their support not long ago, that my phone is not supported by their app, and i will get a refund from them.
But the question stands...Is there any app out there that supports the recovery from an SM-G925F?
I didnt seem to find any, but I hope someone knows one
First of all I know I'm really stupid for doing this, I blame sleep deprivation.
2 days ago I imported all the photos from my z flip 3 to my ipad. After completing the import I used the option at the end of the import to delete off the phone. Found out tonight that the imported photos were only at ~400x400px.
Now I can't find the photos anywhere on the phone.
I have checked the recycle bin/trash in the photos and files apps but there is nothing in there. I have also tried Tensorshare Ultdata recovery, but no luck with that either. https://www.tenorshare.com/products/android-data-recovery.html
Would it be worth rooting the device to allow for a deeper scan of the file system, the phone is completely stock currently. If not is there anything else I can try or should I take it to a data recovery company?
Thank you taking the time to read and for any assistance you can share.
ghostgundam742 said:
First of all I know I'm really stupid for doing this, I blame sleep deprivation.
2 days ago I imported all the photos from my z flip 3 to my ipad. After completing the import I used the option at the end of the import to delete off the phone. Found out tonight that the imported photos were only at ~400x400px.
Now I can't find the photos anywhere on the phone.
I have checked the recycle bin/trash in the photos and files apps but there is nothing in there. I have also tried Tensorshare Ultdata recovery, but no luck with that either. https://www.tenorshare.com/products/android-data-recovery.html
Would it be worth rooting the device to allow for a deeper scan of the file system, the phone is completely stock currently. If not is there anything else I can try or should I take it to a data recovery company?
Thank you taking the time to read and for any assistance you can share.
Click to expand...
Click to collapse
rooting it would format data, which in turn would generate new encryption key when you boot next time so you would be in even more of a mess sadly, if you didnt have online backup taking it to data recovery company might be your best choice
Thank you very much for the reply and advice, I dived a bit deeper and it turned out that the import was successful, there was a duplicate thumbnail image that was showing first.
Sounds like you solved it, but having gone through some fun data loss in the past, I wanted to leave this here for posterity.
If you need to recover data, do not root. Do not reboot. Do not delete or add anything unnecessary. The best results come from doing the least. When an image is deleted, it is similar to tearing up a physical photo and throwing it in the trash. The data still exists, but can be fragmented. The more you do, the more likely some or all of that data will be overwritten and become unrecoverable.
After searching through about 100 different recovery programs, I had the best results with https://play.google.com/store/apps/details?id=com.defianttech.diskdigger
It is the equivalent of the recovery programs for a computer, so it will show you thumbnails from that Facebook account of the ex you stalked 6 months ago in the results. It will also find almost anything that was deleted through normal means. Last time I used it personally was a couple years ago, but the reviews seem to imply it is still pretty effective.
Similar to what you described, you will also end up with a lot of thumbnails and previews. The easiest way to handle that is to run all of it through https://dupeguru.voltaicideas.net/ with the Picture option and the setting to "Match pictures of different dimensions" enabled. This will group all of the thumbnails and the originals to let you get rid of the junk.
Disclaimer: This is only personal preferences. I am a professional, but both apps listed in this post were downloaded free and used without any premium or paid features. This is not a sponsored suggestion.