Phone Restarting after Update - Note Edge Q&A, Help & Troubleshooting

Hi everyone, I never meddle with my android phone and just update it the official way, but last night after installing the 6.0.1 update, my phone has just started to restart incessantly. Its not a boot loop because it would boot to the home screen for a few seconds, vibrate and shut off to restart again. And I did a few research and troubleshooting like:
1. Went to recovery mode, wipe cache
2. Flash it with Odin 6.0.1 and then a previous 5.11 versions
3. Did a factory reset
But none of them fixed the issue. It would turn on for the same amount of time each time then it would restart.
Thanks for the time reading this. I hope someone could shed light regarding this because it is driving me nuts already.

Related

[Q] Having some major issues with my phone, help?

- A few days ago my phone freezes while I am using it, and its stuck on the google screen. at this point, it's on 5.0.1 unrooted, unlocked bootloader.
- I try going into recovery and wiping cache and doing factory reset. I keep getting errors but eventually the wipes work. Still doesn't boot though. So I do this a few times. I got it to boot twice but both times it froze within 5 mins and back to the same thing.
- I fastboot 5.0.1 factory image, goes through. but still no dice - stuck on google boot screen.
- I research and find out about the infamous power button problem. it doesn't seem like thats the issue with mine because the buttons seem to work fine. whatever, i take it to a local repair shop (phone is out of warranty) and the next day they inform me that there is no physical issue and that their software reset worked. they used the LG factory firmware way of resetting the device.
- Got the device back, used it for a while. It was fine for the time being but it was on 4.4.3 and I got the 4.4.4 update. I go and unlock bootloader, flash 5.0.1 factory image and push TWRP+root.
- Doesn't boot again, stuck on google logo
- I tried a whole bunch of stuff and nothing worked. I ended up with flashing 4.4.3 factory image in fastboot and relocking the bootloader so I could take it back to the shop the next day. At this point the phone wasn't even turning on.
- The next day (today), I tried turning it on, nothing. I put it in the charger for a while, then turned it on.... and it booted! used it for a while, it's fine.
- Did 4.4.4 system update, it's fine.
- Unlocked bootloader, it's fine.
- Tried to flash 5.0.1 factory image and again same issue - stuck on google screen.
- Been dicking around the last few hours trying to fix it ended with flashing 4.4.3 again but same issue, I then put the phone into download mode and connect to the computer but I got a green screen something about DemiGod Watchdog HW reset. I did the reset.
- Phone booted up again! Did the 4.4.4 system update and then it started freezing and rebooting withing few seconds of use. Now it's back to being stuck on google screen.
- I am obvious gonna bring it back to the shop now but any idea as to what is happening here?
nikulogical said:
- A few days ago my phone freezes while I am using it, and its stuck on the google screen. at this point, it's on 5.0.1 unrooted, unlocked bootloader.
- I try going into recovery and wiping cache and doing factory reset. I keep getting errors but eventually the wipes work. Still doesn't boot though. So I do this a few times. I got it to boot twice but both times it froze within 5 mins and back to the same thing.
- I fastboot 5.0.1 factory image, goes through. but still no dice - stuck on google boot screen.
- I research and find out about the infamous power button problem. it doesn't seem like thats the issue with mine because the buttons seem to work fine. whatever, i take it to a local repair shop (phone is out of warranty) and the next day they inform me that there is no physical issue and that their software reset worked. they used the LG factory firmware way of resetting the device.
- Got the device back, used it for a while. It was fine for the time being but it was on 4.4.3 and I got the 4.4.4 update. I go and unlock bootloader, flash 5.0.1 factory image and push TWRP+root.
- Doesn't boot again, stuck on google logo
- I tried a whole bunch of stuff and nothing worked. I ended up with flashing 4.4.3 factory image in fastboot and relocking the bootloader so I could take it back to the shop the next day. At this point the phone wasn't even turning on.
- The next day (today), I tried turning it on, nothing. I put it in the charger for a while, then turned it on.... and it booted! used it for a while, it's fine.
- Did 4.4.4 system update, it's fine.
- Unlocked bootloader, it's fine.
- Tried to flash 5.0.1 factory image and again same issue - stuck on google screen.
- Been dicking around the last few hours trying to fix it ended with flashing 4.4.3 again but same issue, I then put the phone into download mode and connect to the computer but I got a green screen something about DemiGod Watchdog HW reset. I did the reset.
- Phone booted up again! Did the 4.4.4 system update and then it started freezing and rebooting withing few seconds of use. Now it's back to being stuck on google screen.
- I am obvious gonna bring it back to the shop now but any idea as to what is happening here?
Click to expand...
Click to collapse
1.I presume the "DemiGod Watchdog HW reset" green screen came up after you gave the phone for HW servicing? If so then they could have knocked around the parts a bit to cause a hardware issue(not sure what causes it)
2.Check the MD5 of the 5.0.1 factory image.
3.Instead of factory image use the OTA zip file and flash in stock recovery.
So I used the LG tool myself to flash the firmware (4.4.3 is the only one available) and it worked fine. Updated to 4.4.4. Fine.
I then adb sideload the 4.4.4 - 5.0.1, and stuck on google logo again .................im pulling my hair out this is so weird.
gamer.11 said:
1.I presume the "DemiGod Watchdog HW reset" green screen came up after you gave the phone for HW servicing? If so then they could have knocked around the parts a bit to cause a hardware issue(not sure what causes it)
2.Check the MD5 of the 5.0.1 factory image.
3.Instead of factory image use the OTA zip file and flash in stock recovery.
Click to expand...
Click to collapse
So I used the LG tool myself to flash the firmware (4.4.3 is the only one available) and it worked fine. Updated to 4.4.4. Fine.
I then adb sideload the 4.4.4 - 5.0.1, and stuck on google logo again .................im pulling my hair out this is so weird.
1) yes this was after.
2)i tried adb sideload.. ill try that good idea.
can't flash ota.zip in recovery. only adb and that didn't work.
think i'm just gonna hang on to 4.4.4 then for now. tried everything.
Just an update. I was running 4.4.4 just fine but the phone froze and went back to the Google screen again.
bump
Might as well rma

SM-G920I Keeps shutting down and recovery is not seandroid enforcing

Hello everyone,
My Galaxy S6 G920I has started shutting down repetitively. I was on stock and not rooted. After it happened a few times I decided to hard reset it and delete cache but it would get stuck on starting apps screen etc. After many attempts the phone finally started the user's guide for logging in etc. I was getting crash errors for settings and other things. It finally went in only to start shutting down again. Seeing how the apps were crashing I thought that there might be an issue with the stock ROM so I decided to flash a new one. I was having trouble finding my specific so I went for another one found here. I couldn't flash it with ODIN because it was on a zip format so I flashed TWRP on the phone.
The error recovery is not seandroid enforcing is now showing on different versions of twrp (2.8, 3.0).
I can't flash any ROM now and the one found in the device keeps shutting it down.
I don't believe it is a hardware issue as the phone stays on without issues on download mode. Any help on what steps to follow next would be highly appreciated.
apostol96t said:
Hello everyone,
My Galaxy S6 G920I has started shutting down repetitively. I was on stock and not rooted. After it happened a few times I decided to hard reset it and delete cache but it would get stuck on starting apps screen etc. After many attempts the phone finally started the user's guide for logging in etc. I was getting crash errors for settings and other things. It finally went in only to start shutting down again. Seeing how the apps were crashing I thought that there might be an issue with the stock ROM so I decided to flash a new one. I was having trouble finding my specific so I went for another one found here. I couldn't flash it with ODIN because it was on a zip format so I flashed TWRP on the phone.
The error recovery is not seandroid enforcing is now showing on different versions of twrp (2.8, 3.0).
I can't flash any ROM now and the one found in the device keeps shutting it down.
I don't believe it is a hardware issue as the phone stays on without issues on download mode. Any help on what steps to follow next would be highly appreciated.
Click to expand...
Click to collapse
Update it via smart switch it will turn on after that for sure. Or download the latest firmware via samfirm and flash it with Odin.
Thanks!
ammarwajihi said:
Update it via smart switch it will turn on after that for sure. Or download the latest firmware via samfirm and flash it with Odin.
Click to expand...
Click to collapse
I tried flashing the stock rom with ODIN and the phone successfully boots now. So a big thanks for that as it is progress. BUT the issue I was orginally having persists: The device keeps turning off 10-20 seconds after booting. Do you have any idea why that might be?
Sometimes it will freeze first and then turn off but never stay on for longer.
I have tried Safe Mode and turning all connectivity related modules off.
apostol96t said:
I tried flashing the stock rom with ODIN and the phone successfully boots now. So a big thanks for that as it is progress. BUT the issue I was orginally having persists: The device keeps turning off 10-20 seconds after booting. Do you have any idea why that might be?
Sometimes it will freeze first and then turn off but never stay on for longer.
I have tried Safe Mode and turning all connectivity related modules off.
Click to expand...
Click to collapse
This is weird don't know what the problem might be. Still I suggest you to flash it with smart switch once and see.

Samsung Galaxy S6 randomly restarting / gets stucked

Hello guys!
I am encountering an issue with my Samsung Galaxy S6 G920I. The phone suddenly started to restart on its own every 30 seconds or so. After some restarts the phone started to get completely stuck in a randomly time matter, and the only way to take it out of there is by doing a hard reset (volume down + power buttons).
I tried everything. Did wipe cache and factory reset in recovery mode, flashed a new stock ROM with Odin several times but it is still doing that.
The stuck issue also happens on screens like "installing update" or "erasing", after doing the ROM flash with Odin.
Any thoughts?
richardcr23 said:
Hello guys!
I am encountering an issue with my Samsung Galaxy S6 G920I. The phone suddenly started to restart on its own every 30 seconds or so. After some restarts the phone started to get completely stuck in a randomly time matter, and the only way to take it out of there is by doing a hard reset (volume down + power buttons).
I tried everything. Did wipe cache and factory reset in recovery mode, flashed a new stock ROM with Odin several times but it is still doing that.
The stuck issue also happens on screens like "installing update" or "erasing", after doing the ROM flash with Odin.
Any thoughts?
Click to expand...
Click to collapse
Try device initialization using SamsungSmart Switch. it Should solve the problem. But that method wipes entire internal storage. So backup before you do anything,
Device initialization is something like resetting it to factory setting by clean install of the firmware.
Hi, could you fix it ? The exact same thing happened to me. I was using stock firmware (I never rooted it or anything) and it suddenly began to reboot by itself. It can be stuck in a bootloop for 2 straight days and then suddenly boot normally and use it for a couple hours until it starts bootlooping again. After a month of having this issues I decided to flash stock 7.0 firmware with ODIN and also with Smart Switch but after succesfully applying the update the phone reboots with the "installing system update" screen and then it gets to 32% and it says "erasing" after which it starts the bootloop once again. I'm stuck with a $500 paperweight. I'm afraid it could be something with the motherboard any help is greatly appreciated!
maxaditya said:
Try device initialization using SamsungSmart Switch. it Should solve the problem. But that method wipes entire internal storage. So backup before you do anything,
Device initialization is something like resetting it to factory setting by clean install of the firmware.
Click to expand...
Click to collapse
HI! I just tried but it keeps doing the same thing
Team vievwer
cacha21 said:
hi, could you fix it ? The exact same thing happened to me. I was using stock firmware (i never rooted it or anything) and it suddenly began to reboot by itself. It can be stuck in a bootloop for 2 straight days and then suddenly boot normally and use it for a couple hours until it starts bootlooping again. After a month of having this issues i decided to flash stock 7.0 firmware with odin and also with smart switch but after succesfully applying the update the phone reboots with the "installing system update" screen and then it gets to 32% and it says "erasing" after which it starts the bootloop once again. I'm stuck with a $500 paperweight. I'm afraid it could be something with the motherboard any help is greatly appreciated!
Click to expand...
Click to collapse
just personal message me

Samsung Galaxy S6 Edge is not booting even after a factory reset

My Samsung Galaxy S6 Edge is not booting even after a factory reset
A mobile app. for Android was installed successfully and since then I’m only having issues with my Samsung mobile:
- Since the installation of both the Hockey & Mobile Banking apps, my mobile freezes during any regular action and after a few seconds the device auto-restarts itself intermittently; this happened during the weekend while in use;
- Sunday night I uninstalled both the Hockey & Mobile Banking apps and the phone continued to freeze and restart intermittently. I was able to boot in SAFE MODE.
- This morning after the phone was turned off and turned on, the phone is not loading; the boot is looping and unable to reach the menu. I’m able to boot in SAFE MODE.
- This morning I did a Factory Reset, when done I get the “welcome” screen and right thereafter, the mobile freezes, auto-restarts and the boot keep looping.
Any help would be highly appreciated.
Hey guys, any suggestions...? I tried last night restoring the OS using Samsung Smart Switch application and the process went just fine the first time and during the setup process the phone just restarted against and for stuck in bootloop again.
I did a second attempt but after the PC is don and the phone boots it gets stuck.
Sometimes after restoring stock firmware and you get a bootloop, you have to boot to stock recovery and factory reset then wipe cache partition.
I know you said you did that once before you posted, you did that before you used SmartSwitch. Have you tried factory reset since restoring with SmartSwitch?
Yes, I did with SS last night; I did it again this morning and after completing the 100% software download, it started updating the device and at 97% it stopped and got the message "FAILED".
now as we speak, I restarted it again and now it's at 66^ downloading the files.
How can I perform a clean install using SS...? or do I need ODIN...? I want to keep the mobile as original as possible.
If you can find your stock firmware, download it and flash it with Odin, it's more reliable.
Maybe a stupid question: Where can I find my stock firmware...?
My info:
PDAIX / CSCI2 / PHONE: PHH (XFA)
I found the Firmware on SAMMOBILE: https://www.sammobile.com/firmwares/galaxy-s6-edge/SM-G925F/XFA/download/G925FXXU4DPIX/108273/
Is this a stock Firmware and reliable source...?
Sammobile is a very reliable source, if that firmware is the newest one for your model number and country/region/carrier then you're good to go.
I did install Firmware corresponding to my phone (PDAIX / CSCI2 / PHONE: PHH (XFA)) using Odin, I can use the phone for like 2 or 3 minutes and then it freezes, restarts and gets into boot loop.
Any more drastic measurements to take...? Is there an online tool to test the hardware function(s)...?
After flashing stock firmware, have you tried booting to stock recovery then do the factory reset and wipe cache then reboot.
Yes, I did...!
In ODIN, do I load only the "AP"...?
In most situations, AP is all you need if the firmware is an all in one firmware file, if you have a 4 part firmware then you need to put each part in its corresponding tab/slot in Odin.
Sometimes you have to flash more than once to be successful.
My phone is running like a horse now...! No more intermittent restarts nor boot looping.
I just did a clean install of Android 7.
The clean install of Android 7 went fine and now it's working back again, was because I changed the "Reactivation Lock" to OFF; I think this helped.

My G930F Reboots every few seconds even in recovery or charging when powered off

I recently bought Galaxy S7 with nougat updated. after few days I received an OTA and updated it. After updating I got my phone restarting every few seconds. I tried to wipe cache but it wouldn't help. Then I tried to factory reset using recovery but it restarts every time during the reset process. If I try to charge it powered off then again it does the same and startup automatically after few seconds. I tried to downgrade and tried 3 previous nougat roms from updato. Also I tried to downgrade to Marshmallow but nothing helps. Even I tried nand erase all option but all in vain.
Any help would be appreciated. Thanks
RMA. it looks like motherboard failure.
Latest fw is causing such problems, search the s7 edge thread and google

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