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I recently received my G2x back from LG for a faulty sim card reader and now it is still saying "invalid sim" with "MY" simple mobile sim. Now the crazy part is I used a simple mobile sim from a friend and it read it for a good 5 minutes allowed me to make a call and then it said invalid sim again.
When I called T-mobile they stated to me that apparently the phone was purchased on an installment plan and was never payed off and it is permanently blocked on the tmobile network. But as I mentioned before it allowed me to make a couple calls in a span of 5 minutes or so on the simple mobile network. So how can it make calls if it is blocked on the network?
So what can I do to make this work on the Simple Mobile network because it worked for a matter of 5 minutes before it went back to saying invalid sim card.
Would rooting the phone go and circumvent all that and allow me to use???
Please can someone help me figure this out cause everything on the phone works but I cannot seem to access the simple mobile network.
REM152 said:
I recently received my G2x back from LG for a faulty sim card reader and now it is still saying "invalid sim" with "MY" simple mobile sim. Now the crazy part is I used a simple mobile sim from a friend and it read it for a good 5 minutes allowed me to make a call and then it said invalid sim again.
When I called T-mobile they stated to me that apparently the phone was purchased on an installment plan and was never payed off and it is permanently blocked on the tmobile network. But as I mentioned before it allowed me to make a couple calls in a span of 5 minutes or so on the simple mobile network. So how can it make calls if it is blocked on the network?
So what can I do to make this work on the Simple Mobile network because it worked for a matter of 5 minutes before it went back to saying invalid sim card.
Would rooting the phone go and circumvent all that and allow me to use???
Please can someone help me figure this out cause everything on the phone works but I cannot seem to access the simple mobile network.
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Sure based on what you stated. Pay T-Mobile for the phone and lift the restriction.
You need an unlock code. Pm jboxer.
http://forum.xda-developers.com/member.php?u=1710971
The phone is already unlocked.....I spoke to tmobile and they are telling me the phone is "EIP" and the apparently the person who owned the phone cancelled the account and never paid the phone in full they told me that the phone would be able to work if I opened a new account I went into a tmobile store today and attempted to do that and it did not work what so ever.... This has turned into a giant mess and I basically have a paperweight as a phone because no one at the tmobile corp seems to be able to help whatsoever... I've even inquired about speaking to a manager and the reps tell me the supervisor will have to call me back and still I have yet to receive a phone call. Mind you I've been a loyal customer prior for over 5 years and never was late with payments. It truly bothers me as a consumer that something simple like this cannot be resolved and to make matters even worse that no one can give me a solid answer and just a guess and a brush off. I apologize for the rant, but this has got to stop these large cell phone companies treat customers like blind stupid sheep.
REM152 said:
The phone is already unlocked.....I spoke to tmobile and they are telling me the phone is "EIP" and the apparently the person who owned the phone cancelled the account and never paid the phone in full they told me that the phone would be able to work if I opened a new account I went into a tmobile store today and attempted to do that and it did not work what so ever.... This has turned into a giant mess and I basically have a paperweight as a phone because no one at the tmobile corp seems to be able to help whatsoever... I've even inquired about speaking to a manager and the reps tell me the supervisor will have to call me back and still I have yet to receive a phone call. Mind you I've been a loyal customer prior for over 5 years and never was late with payments. It truly bothers me as a consumer that something simple like this cannot be resolved and to make matters even worse that no one can give me a solid answer and just a guess and a brush off. I apologize for the rant, but this has got to stop these large cell phone companies treat customers like blind stupid sheep.
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This is getting confusing. This is not what you stated in your original post.
"I recently received my G2x back from LG for a faulty sim card reader". "When I called T-mobile they stated to me that apparently the phone was purchased on an installment plan and was never payed off and it is permanently blocked." Now if it is a phone received back from LG how did someone else come involved. Pay the balance due on the phone and lift the restriction. Or contact who you purchased the phone from for help.
Okay let me clarify when I first received the phone it stated on the phone "Invalid Sim Card" so everyone I got in contact with told me to send in the phone to LG for repair for having a faulty sim card reader.
I did this and received the phone back and documentation from LG stating that they fixed the sim card reader and that it was fully functioning with a tmobile sim card.
Now when I inserted my sim card from simple mobile it was still reading "invalid sim card" so I contacted Tmobile and they stated to me doing some research that the account was being blocked due to the device being purchased on an installment plan or "EIP" as they call it and never being paid off in full.
So I asked them what can I do as far as lifting the restriction off the account and removing the IMEI block so the phone will function.. And they told me I could do nothing because the phone is listed under another persons account and they have to pay it off before the block will come off...
So, my question is what can I do am actually stuck with a paperweight... Cause this was bought for me as a gift from craigslist... Can rooting the phone bypass or can I use this on another network other than tmobile/simple mobile???
REM152 said:
Okay let me clarify when I first received the phone it stated on the phone "Invalid Sim Card" so everyone I got in contact with told me to send in the phone to LG for repair for having a faulty sim card reader.
I did this and received the phone back and documentation from LG stating that they fixed the sim card reader and that it was fully functioning with a tmobile sim card.
Now when I inserted my sim card from simple mobile it was still reading "invalid sim card" so I contacted Tmobile and they stated to me doing some research that the account was being blocked due to the device being purchased on an installment plan or "EIP" as they call it and never being paid off in full.
So I asked them what can I do as far as lifting the restriction off the account and removing the IMEI block so the phone will function.. And they told me I could do nothing because the phone is listed under another persons account and they have to pay it off before the block will come off...
So, my question is what can I do am actually stuck with a paperweight... Cause this was bought for me as a gift from craigslist... Can rooting the phone bypass or can I use this on another network other than tmobile/simple mobile???
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If it is blocked using the IMEI number there is nothing that you can do to get around it, unless you can get in contact with the original owner. I have found Craglist is not the best place to purchase electronics for this very reason. Wish I had better news for you. Sorry.
Did you call LG and report the problem? It sounds like they didn't fix anything. If the phone quits reading the SIM after 5 minutes that could be a short circuit.
I do agree with others who say you won't be able to use the phone with T-mobile again. The guy on Craigslist screwed you on that. But you should be able to use it with Simple Mobile with no problem.
One thing: try and find a friend who has an AT&T phone. Put his sim card in your phone and see what happens. (You could even go to an AT&T store and tell them you want an account but only if your phone works, so you need to test a Sim card in it first. See if they'll let you test one.)
I PM'd you with a bunch of troubleshooting steps for Simple Mobile. However, you really need to talk to both LG and Simple Mobile customer service to get their opinion on what is going on.
gggirlgeek said:
Did you call LG and report the problem? It sounds like they didn't fix anything. If the phone quits reading the SIM after 5 minutes that could be a short circuit.
I do agree with others who say you won't be able to use the phone with T-mobile again. The guy on Craigslist screwed you on that. But you should be able to use it with Simple Mobile with no problem.
One thing: try and find a friend who has an AT&T phone. Put his sim card in your phone and see what happens. (You could even go to an AT&T store and tell them you want an account but only if your phone works, so you need to test a Sim card in it first. See if they'll let you test one.)
I PM'd you with a bunch of troubleshooting steps for Simple Mobile. However, you really need to talk to both LG and Simple Mobile customer service to get their opinion on what is going on.
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Doesn't Simple Mobile run off of TMobile? I'm not in the US but that was my assumption. If so, the IMEI is blocked with both carriers.
I would recomend staying away from custom kernels. Some swear by them, but it adds another variable when trouble shooting. If the phone is operating correctly (no defective hardware) and you follow the instructions many of the Rom's available should eliminate your issue. I do not recomend to batch reinstall your apps from TI. One at a time and test. Trouble shooting is a pain but you should be able to get beyond your current issue if your phone is not defective. We are seeing the second and third round of defective phones being sold to others as working phone. Same small number of phones passed off to some poor guy. Unfortunate but true.
I am by far no where near the caliber of technology that lie within this web site, however, I am simply trying to get some direction regarding my S3.
I purchased it from Verizon-2 yrs ago, contract expired 7/8/13; did not renew. I went with Consumer Cellular (more fitting for the older generation) but my S3 WON'T WORK ON THEIR NETWORK!
I have spent the last 3 weeks doing research on this phone to see if it can be 'unlocked' to work with a another carrier. The phone is like brand new and I don't want to get rid of it, I'd prefer to use it with the new carrier.
Is there anyone who can give me some direction to this issue? Can the phone infact be "unlocked' to work with Consumer, it has the Verizon SIM card in it, I was able to root it, successfully, now if I can just get it unlocked. Had to purchase another phone so that I would not be without phone service while I work on trying to get this one unlocked.
I've been told it can't because Verizon is a CDMA carrier and Consumer is a GSM..if this in fact true than I've no options but to sell the phone.
I do have "Preferred Network Mode' and it gives me the following options, Global, LTE/CDMA & GSM/UMTS.
Any help, directions or information would be greatly appreciated. With my thanks to all those who have taken the time to read this post.
Southern66 said:
I am by far no where near the caliber of technology that lie within this web site, however, I am simply trying to get some direction regarding my S3.
I purchased it from Verizon-2 yrs ago, contract expired 7/8/13; did not renew. I went with Consumer Cellular (more fitting for the older generation) but my S3 WON'T WORK ON THEIR NETWORK!
I have spent the last 3 weeks doing research on this phone to see if it can be 'unlocked' to work with a another carrier. The phone is like brand new and I don't want to get rid of it, I'd prefer to use it with the new carrier.
Is there anyone who can give me some direction to this issue? Can the phone infact be "unlocked' to work with Consumer, it has the Verizon SIM card in it, I was able to root it, successfully, now if I can just get it unlocked. Had to purchase another phone so that I would not be without phone service while I work on trying to get this one unlocked.
I've been told it can't because Verizon is a CDMA carrier and Consumer is a GSM..if this in fact true than I've no options but to sell the phone.
I do have "Preferred Network Mode' and it gives me the following options, Global, LTE/CDMA & GSM/UMTS.
Any help, directions or information would be greatly appreciated. With my thanks to all those who have taken the time to read this post.
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How did you get this phone 2 years ago? It barely came out a little more than a year ago.
Next, you can unlock it, but only if you pay for the full retail for the phone and then contact Verizon about what you want to do and then get an unlock code. After that, you're going to need a SIM card from Consumer Cellular.
There shouldn't be a problem with radio frequencies since the Verizon GS3 is a global phone. So the SIM card should work after you get it set up.
If I'm wrong in some aspect, someone feel free to correct me.
sent from my Infected Bonestock GS3
david_hume said:
How did you get this phone 2 years ago? It barely came out a little more than a year ago.
Next, you can unlock it, but only if you pay for the full retail for the phone and then contact Verizon about what you want to do and then get an unlock code. After that, you're going to need a SIM card from Consumer Cellular.
There shouldn't be a problem with radio frequencies since the Verizon GS3 is a global phone. So the SIM card should work after you get it set up.
If I'm wrong in some aspect, someone feel free to correct me.
sent from my Infected Bonestock GS3
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In regards to Unlocking the phone, the phone is unlocked out of the box, you just pop in your sim and select GSM mode! you have to set the APN for DATA yourself tho!
Galaxy s3 sCH-I535
david_hume said:
How did you get this phone 2 years ago? It barely came out a little more than a year ago.
Next, you can unlock it, but only if you pay for the full retail for the phone and then contact Verizon about what you want to do and then get an unlock code. After that, you're going to need a SIM card from Consumer Cellular.
There shouldn't be a problem with radio frequencies since the Verizon GS3 is a global phone. So the SIM card should work after you get it set up.
If I'm wrong in some aspect, someone feel free to correct me.
sent from my Infected Bonestock GS3
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Click to collapse
Hi:
I do not recall the date of purchase but know that when I purchased it I had to sign for a 2 yr contract with Verizon..that contract was up July 8,2013.
That is not important, what is important is to find out if in fact the phone can be unlocked, VERIZON swears it is unlocked so they are not going to be of any use to me to get their help. It is up to me to find someone who can unlock this phone via a cable. The code places I have contacted can't come up with a code, they have instructed me that it needs to be done with a cable.
As I stated, I am simply trying to get the phone unlocked to use on Consumer Celluar, of which I am already a memeber and have the SIM card activated on another SAMSUNG phone of which I had to buy.
I do not have to buy the phone outright, as the phone is paid for, thus the 2 yr contract. the phone is mine, but as long as it is in the state it is now, I can only use it on VERIZON.
The I535 has a sim card in it from Verizon, when I take out the Verizon SIM card and put in the Consumer SIM card I get the message, "this is a non verizon SIM card.
I am researching this everyday to find out if IT CAN BE UNLOCKED, AND #2 WHO CAN I GET TO UNLOCK IT? Verizon went so far as to tell me that all the person needs is a USB cable and PC...how true this is, I don't know.
Thank You
Southern66 said:
Hi:
I do not recall the date of purchase but know that when I purchased it I had to sign for a 2 yr contract with Verizon..that contract was up July 8,2013.
That is not important, what is important is to find out if in fact the phone can be unlocked, VERIZON swears it is unlocked so they are not going to be of any use to me to get their help. It is up to me to find someone who can unlock this phone via a cable. The code places I have contacted can't come up with a code, they have instructed me that it needs to be done with a cable.
As I stated, I am simply trying to get the phone unlocked to use on Consumer Celluar, of which I am already a memeber and have the SIM card activated on another SAMSUNG phone of which I had to buy.
I do not have to buy the phone outright, as the phone is paid for, thus the 2 yr contract. the phone is mine, but as long as it is in the state it is now, I can only use it on VERIZON.
The I535 has a sim card in it from Verizon, when I take out the Verizon SIM card and put in the Consumer SIM card I get the message, "this is a non verizon SIM card.
I am researching this everyday to find out if IT CAN BE UNLOCKED, AND #2 WHO CAN I GET TO UNLOCK IT? Verizon went so far as to tell me that all the person needs is a USB cable and PC...how true this is, I don't know.
Thank You
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Verizon is right by saying its unlocked, and thats the most anyone can help you, if you are going to try unlocking the phone by cable, you might as well throw money down the drain! and 2 you need to update to the MF1 software! as MB1 and MD3 would tell you its non verizon sim card, but even on that update if you put the phone in GSM mode in Network settings the phone should work fine for calling and texting!
having the same issue, if you find out anything will you please let me know how to do this too. i would greatly appriciate it
SIM
Did you get the free Consumer Cellular SIM yet? Your post said you have rooted and have the Verizon SIM, and you can't get on CC network without their SIM card.
The phone is already "unlocked" for global/GSM use with the JB update, so you should be able to just pop in a SIM card from CC and change settings (they should provide you with this info).
A lot of ppl are saying the Verizon GS3 is already unlocked, but when i pop in my metro pcs sim card and switch network to cdma, nothing happens. What would I have to do to make it work with this metro carrier?
No Data, No Voice, No SMS
Hi. Im also having the same issue. I have a Verizon GS3 that was originally running 4.0.4, VRALHE. I rooted, updated the baseband to MF1, and installed RLS16 of Hyperdrive, so I now am on 4.1.2. I have the option to go GSM or Global, but when I put in my MetroPCS sim, I get nothing. It prompts me for Global, but I cant make calls or send sms. I also put in the APN and no data as well. Anyone know whatbI should do next? I have an IMEI, it doesnt appear to be lost, and I have tried the phone info app, as well as trying to go through the secret menu, the network lock menu is blank.
Hey, I got the same problem, and considering how it's been a while since the last post I wonder if there is any new news on this front. Thanx!
P.s: It came preinstalled with 4.3 stock, not rooted yet. I have the option to instal 4.4.2 via Kies {PDA:NE1 / PHONE:NE1 / CSC:NE1 (VZW)}.
Update here:
I digged into some settings and found that switching it into either Global or GSM seems to make the phone capable of voice calls.
Idk about 3G, I did manually type in the APN settings, but I never use anything other than wifi because internet here is expensive unless you go with one of their plans.
So if you haven't tried it, on 4.3 go to settings, under wireless and networks select 'More Settings', Mobile Networks, Network Mode.
Worked for me, although I still get "Non-Verizon SIM" in the notifications bar and it looks like my signal is a bit weaker than before. But still works.
guys you are wrong
guys there is no way metropcs, Boost mobile or sprint networks Work cause these are CDMA carriers and verizon and the other CDMA Carriers has a different activation way on Verizon smartphones the GSM module(gsm networks as well) come unlocked for foreigner carriers even the GSM US carriers(AT&T or TMOBILE) sometimes doesnt work hope that info help
So I am looking to buy a new phone. I am looking on ebay and there are TONS of bad imei phones for at&t! I want to buy one since they are cheaper. Only issue is that I want to be sure that they will work on straight talk, since that is my current carrier. I have read lots of people's pinions about if they will work or not because of blacklists, and I don't know if there is any one steady answer. I am hoping to get someone with some real knowledge to shed some light on this because I am stumped on if I should take the risk and buy one.
I did call straight talk today and ask if I can bring a phone with a bad IMEI number over and the response I got was strange... They said that all I have to do is buy a BYOP package and give them my sim card number and it will work. I said I know that it will work because i am on a BYOP already, but I wanted to know if my sim would get kicked off for using a blacklisted phone on the at&t network even though it was through straight talk. She said, that they only need the digits from the straight talk sim and it would work. So I tried one more time and explained everything fully... I again received the same response that they needed the sim card numbers only. So I said, does that mean that the IMEI doesn't matter for your service at all and I can have a blacklisted phone on it? and again the response was, (besically) yes, you just need a straight talk sim.
So all in all I understand that to mean that AT&T has nothing to do with straight talk when it comes to blacklisting phones! That's a wonderful thing since there are so many blacklist phones out there right now, but I was hoping someone else could drop a little knowledge on me if they knew something about it, or if they knew that straight talk was lying, so I don't waste my time/money on this phone.
I haven't looked into this since last year, but the FCC was advising on a shared blacklist to be implemented in the future back then.
Also beware that the phone might be stolen, which could lead to more problems in the future.
I've never used Straight Talk, but if they use AT&T towers maybe call AT&T. Honestly, it might be hard to get a real answer from them because most of the reps (true for all companies) don't have a clue how their own blacklists even work - heck, some don't even seem to know they *exist*.
They might not be "lying", it just might not be part of their training is information base.
Sent from my SGH-T999 using Tapatalk
w4rped said:
So I am looking to buy a new phone. I am looking on ebay and there are TONS of bad imei phones for at&t! I want to buy one since they are cheaper. Only issue is that I want to be sure that they will work on straight talk, since that is my current carrier. I have read lots of people's pinions about if they will work or not because of blacklists, and I don't know if there is any one steady answer. I am hoping to get someone with some real knowledge to shed some light on this because I am stumped on if I should take the risk and buy one.
I did call straight talk today and ask if I can bring a phone with a bad IMEI number over and the response I got was strange... They said that all I have to do is buy a BYOP package and give them my sim card number and it will work. I said I know that it will work because i am on a BYOP already, but I wanted to know if my sim would get kicked off for using a blacklisted phone on the at&t network even though it was through straight talk. She said, that they only need the digits from the straight talk sim and it would work. So I tried one more time and explained everything fully... I again received the same response that they needed the sim card numbers only. So I said, does that mean that the IMEI doesn't matter for your service at all and I can have a blacklisted phone on it? and again the response was, (besically) yes, you just need a straight talk sim.
So all in all I understand that to mean that AT&T has nothing to do with straight talk when it comes to blacklisting phones! That's a wonderful thing since there are so many blacklist phones out there right now, but I was hoping someone else could drop a little knowledge on me if they knew something about it, or if they knew that straight talk was lying, so I don't waste my time/money on this phone.
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Click to collapse
StraightTalk SIM cards can either use AT&T or T-mobile (Tracfone {parent company for StraghtTalk} leases several carrier's networks). If you buy and AT&T phone with a bad ESN and put a StraghtTalk AT&T SIM into it, the likelihood of it working is low. The reason for this is the you would still be using AT&T's network, and the ESN has a high chance of being picked up by AT&T's black-list.
If I were you, I'd get a factory unlocked phone, or a newer Verizon 4G LTE phone that has a bad (or clean) ESN. The reason I say the later is that most Verizon 4G LTE phones are also world phones and work with GSM. Now, you'll have to remove the radio band block, but that's very easy, and I know XDA has several tutorials for this. I removed the block on my RAZR M and it works just fine with an AT&T SIM inserted.
Hikikomori-Otaku said:
StraightTalk SIM cards can either use AT&T or T-mobile (Tracfone {parent company for StraghtTalk} leases several carrier's networks). If you buy and AT&T phone with a bad ESN and put a StraghtTalk AT&T SIM into it, the likelihood of it working is low. The reason for this is the you would still be using AT&T's network, and the ESN has a high chance of being picked up by AT&T's black-list.
If I were you, I'd get a factory unlocked phone, or a newer Verizon 4G LTE phone that has a bad (or clean) ESN. The reason I say the later is that most Verizon 4G LTE phones are also world phones and work with GSM. Now, you'll have to remove the radio band block, but that's very easy, and I know XDA has several tutorials for this. I removed the block on my RAZR M and it works just fine with an AT&T SIM inserted.
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I think the reason i might believe them is because they dont even know my imei number for the phone i have right now! And if my number is not tied to my imei number then it would be impossible for them to find it out. Or at least i would think it is. Every other service that is tied to an esn or imei number, you have to tell them the number and let them register it. With straight talk you register the sim and can use that sim in any unlocked phone.
I am currently running a note 2 from verizon on straight talk. It is a world phone but i cant seem to get 4g on it. Is this because i have to unlock the bands? If so, how do i do that? I thought it was just because of the apn i was using. I tried a bunch but only got one to work on h+/h/3g (it flickers).
w4rped said:
I think the reason i might believe them is because they dont even know my imei number for the phone i have right now! And if my number is not tied to my imei number then it would be impossible for them to find it out. Or at least i would think it is. Every other service that is tied to an esn or imei number, you have to tell them the number and let them register it. With straight talk you register the sim and can use that sim in any unlocked phone.
I am currently running a note 2 from verizon on straight talk. It is a world phone but i cant seem to get 4g on it. Is this because i have to unlock the bands? If so, how do i do that? I thought it was just because of the apn i was using. I tried a bunch but only got one to work on h+/h/3g (it flickers).
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Click to collapse
You're half-right. You don't have to give StrraightTalk you ESN (MEID/IMEI). The problem comes when you connect to the network. When you connect, your device will be identified by it's ICCID (SIM #) and it's ESN (so it knows what type of device it is and what service it needs). Because it would be an old AT&T phone, reconnecting to AT&T, there's a high chance it will be matched on the black-list.
As for your Note II, if it's already working, the radio it has may not support the higher GSM 4G/LTE bands. You may be able to unlock them, but I wouldn't know how with a Samsung device. The APN may help, but I'd first check the radio.
Ok I have a question so I have a T-Mobile contract and iPhone 7 Plus for a little over a. Year now but I haven’t paid it off in full and my bill got out of hand so I can’t afford to pay the balance so is there anyway I can use this for any prepaid plans of any company
Hello, I just bought a verizon Samsung Galaxy s7. I am a net10 customer, so to use the phone i purchased the byop kit and inserted the verizon compatible chip and then i go to register the phone with net10, and it says it cant do it, to contact customer service. So I called them and they said that for some reason the imei wont register manually, and that i have to call verizon and see if it was locked. So i called verizon and they said according to the imei i gave them it isnt locked, and that verizon doesnt even lock 4g lte devices. but no matter what i do i cannot get the phone to register with imei. I have even tried strait talk. Another thing to note is that on the verizon website, the s7 isnt listed as compatible device for a byop plan.
So theres no one i can call to have anything unlocked, i cant get my money back from net10, after i called net10 customer service back and told them that verizon said it wasnt locked, net10 CS then stated that the phone wasnt compatible on their network.
A verizon tech said he sometimes has problems registering phone imei's. He said sometimes it goes through, and sometimes you have to keep trying. I really have no clue of what type of process is happening here...
So, i took out the verizon compatible sim, and put in the att/unlocked gsm device sim and then registered that through net10. it actually went through, I now have a phone number and i have basic data, but i cannot send or receive mms. I used the APN settings i found somewhere on the internet for ATT network as they are the only ones that work so far..
The other problem i have is that my phone says the sim isnt from verizon, which im assuming i can just flash the "u" version of the rom to take care of? But am i hoping there is a way to make my phone work in their network so that i can use the intended sim card.
So with all that said I have a couple questions.
1. Why wont my phones imei register on the carrier networks?
2. If i cant get it to register on their networks, is there any way to at least get my mms working?
I find it very strange that no one else has had this problem. I cant find any information as to why the s7's arent part of the byop yet.
Thanks in Advance!
So this is kind of weird, I recently received a sim card for my E-5, It's a second hand phone that I bought ebay "Unlocked", I used it for a few years with a provider on the Sprint Network, now T-mobile, nothing owed free and clear. My current carrier is telling me based on the fact that the APN are greyed out and same for network controllers with the sim card inserted that the phone has "network restrictions" meaning it's locked to the last network which would be Sprint, I can confirm that since I still have the old sim card and it says sprint on it and when it's inserted there is a signal just no network. I contacted the previous provider and they said I need to contact Sprint to get it unlocked, Sprint has the most stringent requirements to unlock, the tech support at my current provider said I could also do a factory reset and that should remove the network restriction, but I don't want to do a reset if it doesn't work and I have a feeling that's BS. So my question is what's the best way to make my phone work on any network, do I need to root it and than debrand it? I'm a total newb to this part of phone modding, so if someone can point me in the right direction I would appreciate it as I have been without cell service for a couple of months now since I lost my other phone. Thanks