Stock email APP - not deleting - Huawei Mate 9 Questions & Answers

OK, I switched from stock APP because it wasn't showing the correct number of email on the icon.
I then got through about 6 other mail APPS to try and resolve the notification issues well covered in other threads.
I've now gone full circle, just about got notifications sorted, but now the Stock Mail APP works fine, except, the deleted folder keeps filling back up with previously deleted emails
I've even gone online and deleted them on the main Sky Account - no difference.
Any suggestions welcome.
Only had Mate 9 for a week so still learning all that's new in EMUI 5

Nobody else have this? Weird! I'll just have to try other email APPS again.

I haven't bothered with the stock app because it only updates every 15 minutes which is useless IMO.
The Outlook app seems to be OK and doesn't suffer from the notifications problem.

RR-99 said:
I haven't bothered with the stock app because it only updates every 15 minutes which is useless IMO.
The Outlook app seems to be OK and doesn't suffer from the notifications problem.
Click to expand...
Click to collapse
Thanks, RR-99, do you happen to know if it allows POP3 set-ups as well as IMAP ?

Can't say I'm afraid. I'm using it on IMAP and it works fine for that. It's just very limited in what it does, I'd still prefer to go back to MailDroid.
It's free though so worth trying.
The problem with any app on the Mate 9 is that if you speak to Huawei they have the same answer "We don't support it" which is crazy. That's what we buy the phone for.

I have the same problem with my mate 9 pro, i tried to delete cashe area but no difference, it worked in the beginning, but after a break of 2 weeks i wont delete and recover the old emails, sometimes i can delete the one by one, but its a long way when you delete 10 the 8 comes back and i have 200 mails to delete.

Related

Email sync/slowness issue

Email sync/slowness issue
I have my Captivate to automatically retieve emails every 15 mins but it does not, I have to go into email account and select refresh.
Also it is very slow when retieving/deleting email.
is anyone else having any issues?
Im definitely having the same issue. My email will also sometimes tel
l me i have email when i don't. Its a little aggravating.
Sent from my SAMSUNG-SGH-I897 using XDA App
Try a factory reset. It was taking SO long to push some emails from an account that is relatively empty so I just had about enough of that and decided to do a reset and everything is peachy. Instantly the emails started to load up into the inbox and 5 seconds later it was done.. Amazing!
heygrl said:
Try a factory reset. It was taking SO long to push some emails from an account that is relatively empty so I just had about enough of that and decided to do a reset and everything is peachy. Instantly the emails started to load up into the inbox and 5 seconds later it was done.. Amazing!
Click to expand...
Click to collapse
I have the same problem. Any other than a factory reset? because reinstalling everyting and reconfigure all my phone that's a bummer.
floppy__ said:
I have the same problem. Any other than a factory reset? because reinstalling everyting and reconfigure all my phone that's a bummer.
Click to expand...
Click to collapse
I agree. Got a weeks worth of time invested in getting this thing set up and programs installed (and paid for).
Mine too doesnt do anything until I go into the mail program. It wont even save my changes I make in the email settings. I set mine to automatic, so they arrive as soon as i get an email, but it keeps going back to the 15 and 30 minute settings. This is my only issue with the phone.
Can someone who has done a hard reset try saving their settings to automatic, go into task killer , kill the email program and go back into email and see if it saved??
Instead of using the "email" program I use the "gmail" built in program and I get instant emails. But then again, I use gmail.
Same here. I use gmail for my personal account but for work I use the regular mail app on the phone. I also set up gmail on that app as well. The actual gmail app works great but my gmail account in the regular mail app doesn't--it will tell me I have gmail mail a couple hours after I have already looked at it in the gmail app and marked as read. Same thing with the work mail, things show up much later then they should.
Haven't found a way to fix it yet.
Are you guys using a task killer? If so and the email program is not ignored, the task killer will close the email app...which at that point is running services to retrieve your email.
In the same boat. I have both GMail and the Email program. Gmail is of course instant, however the built in email is horrible (at least with Exchange). I'm not killing it with taskkiller, and I've deleted and reset it up multiple times. I installed Touchdown and gave it a try, however it really didn't seem to make a huge difference. Unfortunately I think it's something we are going to have to endure until 2.2, which supposedly has Active Synch improvements.
I don't have experience with Exchange but really, a reset will speed up a lot of the loading screen "lag". That's the only thing that will.
heygrl said:
I don't have experience with Exchange but really, a reset will speed up a lot of the loading screen "lag". That's the only thing that will.
Click to expand...
Click to collapse
And after the reset do you use a restore of titanium backup or do you have to do all resinstall manually and re-configure everything (like home screeens and apps)
The issue isn't so much loading screen lag, it's a long period of waiting to do anything (open, reply, delete) when navigation in the program. I'm assuming (more like guessing) that other phones simply make everything appear to happen instantly, and then perform the tasks in the background unlike on Android where everything is done real time.
For instance on my Blackberry and iPhone when I selected 5 emails and chose delete, all 5 would disappear and I could continue working. In Email I select the 5 messages, the program says Messages Deleted then I watch for 5 to 10 seconds as the messages are deleted one at a time, preventing any meaningful use of the program until the process completes. I've checked the Exchange logs, no errors or anything out of the ordinary. It works, just very slowly.
I had the same problem, but K9 instead. After a _lot_ of testing, gnashing of teeth, and pulling of hair, I think I've found the cause.
Email and K9 both appear to store stuff in the /data dir. This is the exact same location that others online have found to be drag-ass slow and the general cause for black screens and/or lag in general. Which pretty much describes exactly what was happening to me with Email and K9. Search here or at MoDaCo for more info on the lag issue.
The solution is to either hope Samsung can somehow fix the speed of the internal SD card or store data elsewhere. I'd be amazed if Samsung ever fixes the speed issue. And storing data elsewhere isn't an option build into either application. K9 might eventually have that feature added, but I doubt Email ever will. There's a potential fix shown at MoDaCo, but it involves rooting, updating the kernel, and partitioning an external SD card. Nothing difficult, but not for everybody.
Touchdown has an option to store data on the external SD card, so it shouldn't suffer the same problem. I haven't played with it yet to see if it does or not.
As for why Gmail seems to work ok, that's a little trickier. It stores under the same path as the others, but it appears to work in an asynchronus mode, relying more on what you have on the server and only checking the local copy if it can't hit the network. At least that's the best explanation I can come up with for why it seems to work much better than Email or K9.
I was using the Nexus One 2.2, with 2 different Exchange syncs and gmail... NO Problem at all.
Different story with the Captivate... Not rooted, with ATT bloat... hardly any other apps loaded, tried both popular loaders. The email is all most unbearable (and unacceptable), reminds me of the iPhone 3g, if not worse.
Hopefully we'll see a straight 2.2 build soon, or I'm really considering returning the phone (already sold my N1 for a chunk of change).. I have 27 days remaining for a return.
Stock 2.2 is the only way to go.
I'd love a stock 2.2 build! But... unless we get lucky with a major change in the driver for the internal (non-sd) filesystem, I don't think it's going to help with the e-mail issue (or the general lag/blackscreen issue) at all.
It's definately not the at&t bloat, I have mine rooted and all of the at&t apps removed. I definately think the data parition fx is the best route to persue.
Sent from my SAMSUNG-SGH-I897 using XDA App
You haven't tried a reset? The Email app syncs my GMail account quickly for me, however before I did a reset it was loading in my emails one at a time and was noticeably poor.

Inbox not updating? help!

hey guys
im not sure whats wrong
im using stock 4.4 with some Xposed modules, nothing else.
my Gmail app is working really bad
at first i had 5 newmails, (sync off) went on with my day and came back home, 15 mails in GMAIL and 5 in app so i swyped down, it says "updating" and keeps displaying 5...
so i restart phone, nothing.
i wiped all data from the app and when it repulled it took all the new mails. i thought to myself, AWESOME! shows all 15 new mails.
i go to my browser on the PC, delete 9 out of the 15 mails, 6 are left. in app, there are still 15.
iim not sure why but it just doesnt update properly.. what should i do?
edit:
now after like 10 tries it did work but only after a LONG time (around 2 mins)
also for some reason when i delete a mail on my phone it DELETES it on my real box.. i thought it doesnt work that way.. or used to not?
Caniv said:
edit:
now after like 10 tries it did work but only after a LONG time (around 2 mins)
also for some reason when i delete a mail on my phone it DELETES it on my real box.. i thought it doesnt work that way.. or used to not?
Click to expand...
Click to collapse
Nice to hear that your problem solved. I hope it stays like this
As far as I know it has always been like that. Using your phone to delete an e-mail from your gmail-inbox has the same effect than using your computer.. which actually makes sense to me If you're afraid to accidentially delete an e-mail: No worries, there's a recycle bin which lets you restore deleted e-mails
experience7 said:
Nice to hear that your problem solved. I hope it stays like this
As far as I know it has always been like that. Using your phone to delete an e-mail from your gmail-inbox has the same effect than using your computer.. which actually makes sense to me If you're afraid to accidentially delete an e-mail: No worries, there's a recycle bin which lets you restore deleted e-mails
Click to expand...
Click to collapse
yeha it DOES make sense lol i remmeber it bothering me once before.. maybe it was YEARS ago with Office using POP3?
idk
anyway im not sure what was wrong and waht fixed it but at least its fixed.
Ah okay I use gmail as my primary and only e-mail account.. basically everything is linked with it I want to keep it clean On my Nexus 5 I'm using the Gmail app and on PC I use my browser (Firefox) since I really like the Googlemail user interface

[Q] Generic Question regarding Missing Text Messages

This is a generic question. I'm not looking for specific help tracking down the problem cuz there seem to be way too many variables. Just wondering if anyone else has experienced/noticed it. Or has any info numerous Google searches has not revealed.
So, every once in a while, a text message sent to me seems to not show up on my phone. The only way I know I got it is because Pushbullet syncs it to my PC and Firefox extension. But when I look in my messaging app (Google Messenger) it is not there. And if I do a backup using SMS Backup and Restore Pro it is not included in the backup.
So my phone must be receiving the message if Pushbullet mirrors it. Which makes me assume it is not a cell service issue. But it is not on my phone, messaging app, or SMS backups. Rebooting, switching SMS apps (tried 8SMS and Textra too), clearing app caches, etc. doesn't reveal said missing SMS's.
Background: Nexus 5, PAC-MAN rom 4.4 RC3, Google Messenger as main SMS app, various Xposed modules (but none that affect SMS), T-Mobile service.
It's only been a couple so far. But could have been more when my PC isn't on. And the reason I am concerned is cuz said SMS's are from pretty girls. So obviously I NEED to receive them
If anyone has any advice/info/sarcastic remarks/etc., I would appreciate it. Thxs!
ghagiel said:
This is a generic question. I'm not looking for specific help tracking down the problem cuz there seem to be way too many variables. Just wondering if anyone else has experienced/noticed it. Or has any info numerous Google searches has not revealed.
So, every once in a while, a text message sent to me seems to not show up on my phone. The only way I know I got it is because Pushbullet syncs it to my PC and Firefox extension. But when I look in my messaging app (Google Messenger) it is not there. And if I do a backup using SMS Backup and Restore Pro it is not included in the backup.
So my phone must be receiving the message if Pushbullet mirrors it. Which makes me assume it is not a cell service issue. But it is not on my phone, messaging app, or SMS backups. Rebooting, switching SMS apps (tried 8SMS and Textra too), clearing app caches, etc. doesn't reveal said missing SMS's.
Background: Nexus 5, PAC-MAN rom 4.4 RC3, Google Messenger as main SMS app, various Xposed modules (but none that affect SMS), T-Mobile service.
It's only been a couple so far. But could have been more when my PC isn't on. And the reason I am concerned is cuz said SMS's are from pretty girls. So obviously I NEED to receive them
If anyone has any advice/info/sarcastic remarks/etc., I would appreciate it. Thxs!
Click to expand...
Click to collapse
I'd be looking at Pushbullet if I were you. Xposed is always a possibility.
Do the texts show up if you reboot the phone?
ghagiel said:
And the reason I am concerned is cuz said SMS's are from pretty girls. So obviously I NEED to receive them
If anyone has any advice/info/sarcastic remarks/etc., I would appreciate it. Thxs!
Click to expand...
Click to collapse
Umm, forward them to me for safekeeping?
Sorry, no helpful insight here. =\
Aerowinder said:
I'd be looking at Pushbullet if I were you. Xposed is always a possibility.
Do the texts show up if you reboot the phone?
Click to expand...
Click to collapse
Nope. Tried that the second time I noticed and no luck. Also tried clearing cache/dalvik (just cuz).
Wakamatsu said:
Umm, forward them to me for safekeeping?
Sorry, no helpful insight here. =\
Click to expand...
Click to collapse
Haha, nice try
Update: reflashed my ROM, set everything back up from scratch (hate doing that) except for Pushbullet. Bought a Sony Smartwatch 3 and using Coffee to txt from it. Got a txt this morning, and when scrolling thru it on my watch noticed a message that was not on my phone again.
I'm wondering if it's Messenger at this point. Gonna switch messaging apps and see how that goes.
Try switching to hangouts or something, also do you set the setting for default sms handler in settings?
lolcakes203 said:
Try switching to hangouts or something, also do you set the setting for default sms handler in settings?
Click to expand...
Click to collapse
I've switched to 8SMS from Messenger. I also went back to stock 4.4.4 and didn't let Google restore any app data. Messenger was the default SMS app. The only time I ever switched it was to restore a SMS backup for whatever reason and switched it right back. I didn't check at the time of missing texts if the default was changed, tho.
I just think they must've been deleted for whatever reason since they didn't show up in a backup. Been on stock with 8SMS for a few days and haven't noticed it so far. Maybe just a weird glitch with Messenger and letting the app data be restored when I reset the first time brought it back? Idk.

Gmail problem

Hi all
Hope your all enjoying your new phones
Does anyone else have the same problem with gmail as me? After maybe 30 minutes to an hour i keep on getting the message that my sign-in has failed and i need to keep on entering my password, also when i delete emails they either stay there or reappear later on!
Nope, but I do sometimes get the error that it couldn't sync my contacts on the regular email app for my work Office 365 exchange account
This is what I get and it's driving me crazy !
No problems here with gmail...yet.
ant78 said:
This is what I get and it's driving me crazy !
Click to expand...
Click to collapse
I had that, I deleted the account, added it again & it fixed it.
Jcko1 said:
I had that, I deleted the account, added it again & it fixed it.
Click to expand...
Click to collapse
thanks, will try that later
Used to be a common problem with Android. The solution was what was stated earlier, remove the account and add again. I don't think I've seen that problem since KitKat...
And with emails coming back, this used to happen to myself as well. I have my Yahoo email come through the Gmail app and it used to happen all the time. Now when I get an email I don't care to read I'll delete it from the notification bar and I haven't seen it return like it did to myself on marshmallow on my s7. But I'm able to see multiple emails and still delete them individually from the notification bar now, I couldn't do that before.

gmail not pushing mail

So, ever since the N update on my S7 and now on the S8, my email doesn't push/sync right away at all anymore. I have to go into the email for it update. I'm not sure whyy it's doing this. I haven't set it up that way, have background data allowed, and don't have any battery saviors set up to do this...
Any ideas on this why this is happening?
Nougat's overly aggressive doze is the cause here. Fix: https://androidtutorial.net/2017/05/02/fix-delayed-push-notifications-galaxy-s8s8/
The option under Special Access you want to look at is Optimise battery Usage.
I have the same issue. I have gmail set so that it is NOT Optimized for battery. I still don't get gmail updates (and therefore no notification) until I open the app (usually). Sometimes I do get the notification soon after the email is sent to me. Rather random.
After messing around for a while, I think it is a no notification thing and not a lack of synchronizing the emails. If I send myself a gmail, I get no notification, but I can look in my google account and see where gmail has synchronized. Then I go to gmail and the message is there.
^yep, could be related...but how to resolve?
Possible Solution - Worked for Me (So Far)
galaxys said:
^yep, could be related...but how to resolve?
Click to expand...
Click to collapse
So, I solved it by going to the app manager and disabling the gmail app. Since it is a system app, it doesn't uninstall it, but reverts it back to some previous version. That version has been giving me the appropriate notifications for every email I have received since.
I think I will look at disabling updates for gmail for a while.
Smithfolk4 said:
So, I solved it by going to the app manager and disabling the gmail app. Since it is a system app, it doesn't uninstall it, but reverts it back to some previous version. That version has been giving me the appropriate notifications for every email I have received since.
I think I will look at disabling updates for gmail for a while.
Click to expand...
Click to collapse
I deleted data for the app. That also fixed the problem (for now anyway)
This has been an ongoing issue for me for over a year. It was an issue on this phone, my S7 edge and Note7.
Often I will see an email on my phone, read and archive it, then go about my business. Several hours later I go into Gmail on my PC and that email is still sitting there, unread.
Actually sending out an email on the phone seems to make the sync update, but other actions like reading, moving, or deleting emails doesn't. I've had times where my emails were still unread on the Gmail website 12 hours after reading them on the phone. I have the app's battery optimization settings turned off, and I have even gone into the app several times during that period and pulled down to check for new messages. It's pretty awful that the sync has such serious issues and nobody is fixing it.
Deleting the app's updates doesn't work for me. It might fix the issue briefly, but it always comes back pretty quickly, even without any updates to the app.
The only thing that fixed the issue for me was installing an app called something like "Gmail Push Fixer". It worked wonders on my S7 edge. Unfortunately, the app requires root so it isn't an option on my Snapdragon S8+.

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