Videocall with whatsapp: incompatibility between two users - Android Apps and Games

Hi all!
If I try to Videocall a specific user via whatsapp I can only use the vocal call. Both of us are Android 5.0.
If I videocall another 5 contacts all works well.
If the other user Videocall same 5 contacts all works well.
How can I solve this strange incompatibility behavior?
Thanks to all

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Skype is one suggestion.
Dunderklumpen said:
Skype is one suggestion.
Click to expand...
Click to collapse
By installing skype application will it automatically able to receive call from any caller that using video call?
currently i cant receive any video call

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