Hi folks.
I've just got a new, second hand s7 from a CEX store here in the U.K.
However when it boots up it keeps saying the the logging service has failed (like every couple of mins) and I've also noticed on a reboot it will forget it's been connected to wifi.
Knox keeps saying it's detected unauthorised activity.
There is a firmware update available but it fails during install.
I've tried using smart swap to install the update but it gets stuck at 0% and then looses connection with the handset.
I'm currently downloading firmware to try and install with Odin. But I have to admit if that fails I'm kind of out of my depth.
Any ideas?
I guess I can try and return it to the store but I have no idea what the returns policy is like.
Many thanks
Jason
I would try and return it mate
Sime
Related
So I JUST received a refurbished Samsung S2 Gear from amazon and went to work trying to learn all how to use it.
well i downloaded all the apps and things necessary, but now im stuck because m the samsung gear app tells me that the phone needs a software update. It downloads fine on my phone, and then gets stuck at 0% on the copying stage. I have both the phone and watch charging, and i havent put anything new on the phone. pretty much out of the box. After it tries for a bit, a popup says that its" failed to copy the software update to the gear. Try Later"
Ive restarted the watch.. unfortunately i can not restart my phone due to the outside buttons no longer working. But still seems unnecessary.
Anyone have any ideas on what to do at this point?
I just bought one, too. I also have the same phone. Update worked fine for me...
So i've been using my phone with this problem for some months, but now it's gotten a little serious.
"My phone was working just fine when i purchased it(it was a refurbished one), then MM updates started rolling out and i put my phone on the update. But just when it was like on 95% my phone's battery died. When i turned it on, it somehow updated to MM. And from then it has the following problems...
*Shuts down when i try to uninstall an app.
*Randomly freezes, sometimes it restarts on it's own, sometime i have to turn it off by removing the battery.
*Cant apply any security pattern on it.
*Displays 'Unfortunately, the process com.android.setting has stopped.' when i try to access Security Settings.
*My pc cant have an MTP protocol with my phone. "
That's all the problems i have with my phone. there might be still hope for my phone..
usmanshah9 said:
So i've been using my phone with this problem for some months, but now it's gotten a little serious.
"My phone was working just fine when i purchased it(it was a refurbished one), then MM updates started rolling out and i put my phone on the update. But just when it was like on 95% my phone's battery died. When i turned it on, it somehow updated to MM. And from then it has the following problems...
*Shuts down when i try to uninstall an app.
*Randomly freezes, sometimes it restarts on it's own, sometime i have to turn it off by removing the battery.
*Cant apply any security pattern on it.
*Displays 'Unfortunately, the process com.android.setting has stopped.' when i try to access Security Settings.
*My pc cant have an MTP protocol with my phone. "
That's all the problems i have with my phone. there might be still hope for my phone..
Click to expand...
Click to collapse
It will have to be warrantied. No other way around it. It's very common for that model.
Sent from my iPhone using Tapatalk
I'm having the same problems, and my device is also remodeled. Could someone help us
usmanshah9 said:
So i've been using my phone with this problem for some months, but now it's gotten a little serious.
"My phone was working just fine when i purchased it(it was a refurbished one), then MM updates started rolling out and i put my phone on the update. But just when it was like on 95% my phone's battery died. When i turned it on, it somehow updated to MM. And from then it has the following problems...
*Shuts down when i try to uninstall an app.
*Randomly freezes, sometimes it restarts on it's own, sometime i have to turn it off by removing the battery.
*Cant apply any security pattern on it.
*Displays 'Unfortunately, the process com.android.setting has stopped.' when i try to access Security Settings.
*My pc cant have an MTP protocol with my phone. "
That's all the problems i have with my phone. there might be still hope for my phone..
Click to expand...
Click to collapse
I'm having the same problems, and my device is also remodeled. Could someone help us?
vidal soares said:
I'm having the same problems, and my device is also remodeled. Could someone help us?
Click to expand...
Click to collapse
Please read the post above yours. If it's boot loop only fix is board replacement
Sent from my iPhone using Tapatalk
Hi, please be kind to a newbie here.. I'm in my 70's and obviously have no idea what I'm doing with the new (to me ) technology. My Galaxy S6 (verizon) is completely stock and keeps draining battery, needed to charge twice daily! Since I couldn't find obvious problem I downloaded SmartSwitch , did the system backup and doing research on internet I read somewhere the new firmware supposedly improve battery life. So I downloaded the Nougat firmware along with Odin and proceed. All went well, was able to restore all the settings and as far as I can tell all is well. The phone battery can last 2 days easily. Now the problem. . Every day now I'm getting notifications on my phone "System Update Ready To Install". When told to install it, the phone goes thru it's routine, downloading the update, rebooting, and installing.. Just to stop on 'blue screen' @27%
everytime! When using the SmartSwitch and clicking on the phone it does say the phone is up to date. So my questions are..
a) Why I get notification on phone, and Samsung SmartSwitch says the opposite?
b) Should I ignore the notifications and just live with the nag message?
c) Should I disable notifications for this, and stop it from appearing?
d) How to go about doing that>
Any suggestions/ideas (other than replacing the phone) are appreciated.
Thank you.
Hi All,
The phone was problematic even after Reset(s) to factory condition. It used to reboot randomly launching apps, etc. I made all the Google Play updates successfully but the Samsung updates ( phone settings ) always failed.
Then I decided to use 'Samsung Smart Switch' ( Windows + Android Utility ) ( Official Downloads ). When I used the utility, it found some 2GB firmware update for the phone which was never listed from within the phone settings. I was quite hopeful but while making updates, it got hung at 'Preparing software environment for updates' for 2:30 hours. My computer's fans were running like anything so i got afraid & disconnected the phone. Probably, I halted the firmware updation in the middle & now I understand that. Since then the phone is almost unusable, rebooting every few seconds.
Undoubtedly, I am ready for the hard work & want to get my phone back to the usable state but am totally unaware as what are my options.
I also want to know the possibilities of getting it back to the usable state anyway.
Thanks for all the help & information!
A Firmware flash from Download Mode & ODIN did the trick. Thanks to the forum!
Hello. Rather new here. I have newly purchased a Red Magic 7 Pro from their Official Website. It hasn't even been 10 minutes since I got it before it started having problems like random shut down and reboots.
I've reached out to their support page now where they've told me to try updating the version of the phone. I've done both online updates and local updates, but neither method worked. I've thought about sending the phone back for a replacement if this continues, but I'd rather see if I can resolve the issue first before resorting to that
Mine is the global version and I've been told the update to download in the US and Asia update 3.14. The current version it's running is 3.12
I've considered rooting the device to see if I can do a true factory reset since their method of resetting it via the phone's settings and getting in its debug menu has done nothing. But it's still under warranty so if they give me the option to return it for a new one I will. Hopefully, if this is busted, it's only this particular phone.
When you got the the phone new did you transfer the data of your old phone?
Yea I was trying to transfer files at the time to my other android.
Pokemonaces said:
Yea I was trying to transfer files at the time to my other android.
Click to expand...
Click to collapse
There was a bug in the beginning i've you transfer files the Cellar data will never connect and turn off on with cause the phone to overheat. But you got a different bug i see. you can only try to update the phone to 3.14 or factory reset without transfer the apps first and update then. Btw ask on Reddit there are more active people.
Reddit link: https://www.reddit.com/r/RedMagic/
Update link: https://help.redmagic.gg/hc/en-us/articles/6360319907865-REDMAGIC-7-Pro\
I've tried updating first before transferring, but I get the same errors on the images above.
Depending on how often it reboots, in some cases it gets stuck on gaming mode and I have to wipe the data via holding down the volume down and power button method.
Some other causes include missing apps as it keeps resetting. The common factors is that certain games fail to download and random reboots.
The reboots happen pretty frequently when I try to update using Wifi. Even if it does go through, I get the update package error or poor signals error even though I have a solid internet connection.
And thanks I'll check out the Reddit page for more solutions there
Pokemonaces said:
I've tried updating first before transferring, but I get the same errors on the images above.
Depending on how often it reboots, in some cases it gets stuck on gaming mode and I have to wipe the data via holding down the volume down and power button method.
Some other causes include missing apps as it keeps resetting. The common factors is that certain games fail to download and random reboots.
The reboots happen pretty frequently when I try to update using Wifi. Even if it does go through, I get the update package error or poor signals error even though I have a solid internet connection.
And thanks I'll check out the Reddit page for more solutions there
Click to expand...
Click to collapse
Hmm can you check your google play system update. There is a bug that hasn't been fixed it can't update so the phone will reboot twice.
The only options is to reflash the software or send it back for a replacement.