Galaxy S7 says "custom" but is not rooted. Need help. - Samsung Galaxy S7 Questions and Answers

I have had my Galaxy S7 for about 2 months, brand new from Verizon, I updated my firmware using their Samsung official update and when it booted it up, it said custom, but when I used a root checker it said it was not rooted, and I tried to use some superuser features and they would not work, but the phone still shows custom.
The phone worked fine up until a week ago when it started to freeze, then would reboot and take hours to turn on. The phone got to the point where it wouldn't even reboot, even after a master reset, and flashing the stock ROM via Odin. I took it into Samsung to get help, after they tried to flash it and it didn't get passed boot, I was turned away because the phone appeared to be rooted and I was told to send it in to Samsung. This is a problem I have never seen before. I did not try any attempt to root my device or download anything that wasn't official. I have sent my phone into Samsung so they can "investigate the issue" and I am awaiting the response. I have some questions.
1. Is this common?
2. How could this have happened?
3. Does flashing a stock rom via Odin trip Knox?
4. if Samsung turns me away what should I do?
Thanks.
-Greg

does Samsung Pay works???

popetillox said:
does Samsung Pay works???
Click to expand...
Click to collapse
Yea it did.

SirMilkaPeach said:
1. Is this common?
2. How could this have happened?
3. Does flashing a stock rom via Odin trip Knox?
4. if Samsung turns me away what should I do?
Click to expand...
Click to collapse
1. I wouldn't think so
2. ???
3. A clear: NO
4. I guess you might need to be strict, adamant and maybe threaten them a little? Americans like to sue, right?

Related

[Q] Stuck on boot! Any Help?

Would anybody be able to provide any insight on how i could fix my s3 that appears to be stuck on boot? i received my warranty fixed device from samsung today and upon rerooting it, i forgot to unlock the bootloader i then went to the "Verizon has detected unauthorized software" screen. After which, I followed this thread http://forum.xda-developers.com/showthread.php?t=1840030 hoping to get back to stock. But after following these directions, the phone boots to a Samsung custom (Unlocked) screen and then it goes to the galaxy s3 boot screen and remains there, if anybody could provide any assistance, that would be awesome. I'd just hate to get laughed at if i bring it into a verizon store. thanks and happy holidays.
Boot into recovery and do a factory reset.
Sent from my SCH-I535 using Tapatalk 4
SlimSnoopOS said:
Boot into recovery and do a factory reset.
Sent from my SCH-I535 using Tapatalk 4
Click to expand...
Click to collapse
I've tried that a few times already. No luck thus far
ImBarone said:
Would anybody be able to provide any insight on how i could fix my s3 that appears to be stuck on boot? i received my warranty fixed device from samsung today and upon rerooting it, i forgot to unlock the bootloader i then went to the "Verizon has detected unauthorized software" screen. After which, I followed this thread http://forum.xda-developers.com/showthread.php?t=1840030 hoping to get back to stock. But after following these directions, the phone boots to a Samsung custom (Unlocked) screen and then it goes to the galaxy s3 boot screen and remains there, if anybody could provide any assistance, that would be awesome. I'd just hate to get laughed at if i bring it into a verizon store. thanks and happy holidays.
Click to expand...
Click to collapse
What baseband are you on ?
jlyle said:
What baseband are you on ?
Click to expand...
Click to collapse
i was on vrbmf1 when i got it back but ive been trying to flash back to the stock to hopefully get out of the "unauthorized software" screen. when i tried to wipe system and data and then restart from the stock recovery menu, i got an error message saying that the directory /system didnt exist, yet ive tried flashing back to stock twice and both processes finished through odin
ImBarone said:
i was on vrbmf1 when i got it back but ive been trying to flash back to the stock to hopefully get out of the "unauthorized software" screen. when i tried to wipe system and data and then restart from the stock recovery menu, i got an error message saying that the directory /system didnt exist, yet ive tried flashing back to stock twice and both processes finished through odin
Click to expand...
Click to collapse
Are you 100% sure you was on MF1 and Verizon did not ship it to you with 4.3.
If you was on MF1 Odin should flash fine and resolve any issues. If you was on 4.3 than you have issues if you ran Odin
jlyle said:
Are you 100% sure you was on MF1 and Verizon did not ship it to you with 4.3.
If you was on MF1 Odin should flash fine and resolve any issues. If you was on 4.3 than you have issues if you ran Odin
Click to expand...
Click to collapse
1000% sure that it was 4.1.2 and MF1 because it was trying to push an OTA update that i kept canceling. should i attempt reflashing through odin again? and if so could you link me to something specifically i should flash and possibly some instructions because ive been without a phone for 2 weeks and wouldnt like to wait til october for another one....
thanks
ImBarone said:
Would anybody be able to provide any insight on how i could fix my s3 that appears to be stuck on boot? i received my warranty fixed device from samsung today and upon rerooting it, i forgot to unlock the bootloader i then went to the "Verizon has detected unauthorized software" screen. After which, I followed this thread http://forum.xda-developers.com/showthread.php?t=1840030 hoping to get back to stock. But after following these directions, the phone boots to a Samsung custom (Unlocked) screen and then it goes to the galaxy s3 boot screen and remains there, if anybody could provide any assistance, that would be awesome. I'd just hate to get laughed at if i bring it into a verizon store. thanks and happy holidays.
Click to expand...
Click to collapse
If it was fixed or replaced by Samsung they usually update to newest software before returning it. If it was on 4.3 and you tried to unlock it is now bricked beyond our ability to repair at this time.Can't unlock, flash custom recovery or downgrade to 4.1.2 or lower or it will brick. If was on 4.1.2 just need to Odin stock tar.If it hangs then a Factory reset in stock recovery will usually fix it. Need more info on what build you were actually on when started.
prdog1 said:
If it was fixed or replaced by Samsung they usually update to newest software before returning it. If it was on 4.3 and you tried to unlock it is now bricked beyond our ability to repair at this time.Can't unlock, flash custom recovery or downgrade to 4.1.2 or lower or it will brick. If was on 4.1.2 just need to Odin stock tar.If it hangs then a Factory reset in stock recovery will usually fix it. Need more info on what build you were actually on when started.
Click to expand...
Click to collapse
im completely sure it was NOT 4.3 though. it flashed fine when i ran this http://forum.xda-developers.com/showthread.php?t=2046439 i just forgot to flash the bootloader unlock through recovery so then i tried reflashing stock and now im here. and where could you point me in the direction of a stock tar and some instructions because ive been using the ones on the original thread i linked with no luck
Remove .tar from zip and flash in Odin. If was on MF! it should fix with no more than a factory reset in stock recovery. Then run Beans casual to reroot and unlock.
http://www.androidfilehost.com/?fid=23134718111254196
http://forum.xda-developers.com/showthread.php?t=2332825
prdog1 said:
Remove .tar from zip and flash in Odin. If was on MF! it should fix with no more than a factory reset in stock recovery. Then run Beans casual to reroot and unlock.
http://www.androidfilehost.com/user/settings-dev-files.php?action=show-files&flid=7111#
http://forum.xda-developers.com/showthread.php?t=2332825
Click to expand...
Click to collapse
the androidfilehost link is giving me this
"Access Denied
Sorry!
It looks like you don't have permission to access that folder. Make sure the url you are trying to access is correct.
http://forum.xda-developers.com/showthread.php?p=48799846
If you feel this is in error, please contact us."
Do you get a "PASS" when you run Odin ?. Run the tar from PR and all should be good (Iv ran it many times HA)
ImBarone said:
the androidfilehost link is giving me this
"Access Denied
Sorry!
It looks like you don't have permission to access that folder. Make sure the url you are trying to access is correct.
http://forum.xda-developers.com/showthread.php?p=48799846
If you feel this is in error, please contact us."
Click to expand...
Click to collapse
Try again with this link.
http://www.androidfilehost.com/?fid=23134718111254196
jlyle said:
Do you get a "PASS" when you run Odin ?. Run the tar from PR and all should be good (Iv ran it many times HA)
Click to expand...
Click to collapse
im currently flashing the root66.tar through odin hopefully my problem will be solved afterwards
jlyle said:
Do you get a "PASS" when you run Odin ?. Run the tar from PR and all should be good (Iv ran it many times HA)
Click to expand...
Click to collapse
ok so i no luck with the root66.tar file im going to try the other one now. should i be checking the nand erase all box?
ImBarone said:
ok so i no luck with the root66.tar file im going to try the other one now. should i be checking the nand erase all box?
Click to expand...
Click to collapse
Leave everything in odin as is..dont check or uncheck anything
Make sure u put in PDA
Make sure you have a solid connection with cable .. that will cause issues too
Your in download mode right ? HA / just checking
ImBarone said:
Would anybody be able to provide any insight on how i could fix my s3 that appears to be stuck on boot? i received my warranty fixed device from samsung today and upon rerooting it, i forgot to unlock the bootloader i then went to the "Verizon has detected unauthorized software" screen. After which, I followed this thread http://forum.xda-developers.com/showthread.php?t=1840030 hoping to get back to stock. But after following these directions, the phone boots to a Samsung custom (Unlocked) screen and then it goes to the galaxy s3 boot screen and remains there, if anybody could provide any assistance, that would be awesome. I'd just hate to get laughed at if i bring it into a verizon store. thanks and happy holidays.
Click to expand...
Click to collapse
Boot into download mode and on the screen where the option to continue or restart phone, choose to restart your phone. This worked for me just this morning, for some reason it bypasses the check.
Sent from my SCH-I535 using XDA Premium 4 mobile app
jlyle said:
Leave everything in odin as is..dont check or uncheck anything
Make sure u put in PDA
Make sure you have a solid connection with cable .. that will cause issues too
Click to expand...
Click to collapse
im trying with the stock MF1 file now. left everything checked normally as it always is in odin lets see how this goes. would it be common for a boot to hang on the "Samsung Galaxy s3" screen coming off of odin?
ImBarone said:
im trying with the stock MF1 file now. left everything checked normally as it always is in odin lets see how this goes. would it be common for a boot to hang on the "Samsung Galaxy s3" screen coming off of odin?
Click to expand...
Click to collapse
Odin will reboot your phone.. are you getting Pass in Odin ??
ImBarone said:
im trying with the stock MF1 file now. left everything checked normally as it always is in odin lets see how this goes. would it be common for a boot to hang on the "Samsung Galaxy s3" screen coming off of odin?
Click to expand...
Click to collapse
Yes. It is common for it to reboot but bootloop. Pull battery and then boot into stock recovery and factory reset. Then it should boot.

[Q]

Hi all,
I have very minimal knowledge when it comes to Android development - I have never flashed a rom, but I have rooted my phone. Recently, I purchased an AT&T Note 3 from my little brother after he had tried his hand at modifying the phone. He rooted it, flashed Knoxraid, didn't like it, and wanted to revert - he removed root, kind of stupidly, before doing anything else. Now, the phone runs Knoxraid, but isn't rooted and I have been unable to get root again. What am I doing wrong, or what don't I understand?
Thank you all.
paulmguest said:
Hi all,
I have very minimal knowledge when it comes to Android development - I have never flashed a rom, but I have rooted my phone. Recently, I purchased an AT&T Note 3 from my little brother after he had tried his hand at modifying the phone. He rooted it, flashed Knoxraid, didn't like it, and wanted to revert - he removed root, kind of stupidly, before doing anything else. Now, the phone runs Knoxraid, but isn't rooted and I have been unable to get root again. What am I doing wrong, or what don't I understand?
Thank you all.
Click to expand...
Click to collapse
do you want to revert to stock all together? if so i could walk you through that and you could reroot it.
Trozzul said:
do you want to revert to stock all together? if so i could walk you through that and you could reroot it.
Click to expand...
Click to collapse
That would be great!
paulmguest said:
That would be great!
Click to expand...
Click to collapse
you said you have a AT&T Galaxy note 3? what model number is it? im sorry but i tried googling for the model number lol.
Trozzul said:
you said you have a AT&T Galaxy note 3? what model number is it? im sorry but i tried googling for the model number lol.
Click to expand...
Click to collapse
SM N900A
paulmguest said:
SM N900A
Click to expand...
Click to collapse
download this here and unzip it when its done http://www.sammobile.com/firmwares/3/?download=25106 its android 4.3 so if you want kitkat make sure that kitkat has a root guide if there is one.
download odin here also https://mega.co.nz/#!UdRRyCAT!H4FyVxYynNWvXqRNmnpMGQRCP-dG3uykgP2pT4rh8Ek unzip it as well
Take out your battery and go into download mode (press and hold Home + Power + Volume Down buttons) open odin and connect your phone (in download mode) to your computer, make sure in odin one of the id:com boxes changes color after you plug in your phone. (i dont know what color it is in odin 3.0.9 i have older samsung phones so older odin name for me lol) select AP and select wherever you put the firmware, Make sure re-partition is NOT ticked after that click start and sit back and watch, be sure to move your files onto your computer if you need any from it like pictures/music.

Unlocked T-Mobile Note 5 not getting signal

Hello everyone!
I bought a Unlocked note 5 like a week ago and it was working perfect I was using it with At&t, since I root every phone I buy I decided to root this one, after rooting; the phone started rebooting by itself ( I used Max's High on android root process ) since it was buggin me out and rebooting too many times I decided to flash another stock image ( being this 6.0 Marsmallow test http://forum.xda-developers.com/tmo...eral/note-5-t-mobile-marshmallow-tar-t3250744 ) to see if it fixed the issue, gues what? it didn't! And on top of that I got this message:
"Security Error: This phone has been flashed with unauthorized software & is locked. Call your mobile operator for additional support. Please note that repair/return for this issue may have additional cost"
So it gave me the option to restart, I did, but I had signal and my messages were coming through, after it rebooted ( by itself ) like a 3rd time I stopped getting signal, when I have my at&t sim in it stays (Searching), I've tried everything I can think of, Changing apn's, I downgraded to 5.1.1 Stock and still get the same Security Error and still have no signal.
Please anyone that can help me, I've never had this issue when rooting any other phone, does this have a fix?
iYuseffitou said:
.
Please anyone that can help me, I've never had this issue when rooting any other phone, does this have a fix?
Click to expand...
Click to collapse
Robot to recovery. Backup your stuff to an otg USB and then wrote the phone completely. Flash COD6 with Odin and see what happens
Wait, before you rooted the device, did you turn on OEM Unlock in developer menu?
Sent from my SM-N920T using Tapatalk
Jammol said:
Robot to recovery. Backup your stuff to an otg USB and then wrote the phone completely. Flash COD6 with Odin and see what happens
Wait, before you rooted the device, did you turn on OEM Unlock in developer menu?
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Yes I did my good sir, will try this now.
Edit: COD6 is for Note 4 lol or at least I can't find it.
iYuseffitou said:
Yes I did my good sir, will try this now.
Edit: COD6 is for Note 4 lol or at least I can't find it.
Click to expand...
Click to collapse
Crap my bad. Note 4 was last device I had before this. COD6 was pretty popular and most likely still is. Good thing you caught that! @TEKHD has a thread that has instructions on how to Odin the latest firmware for the Note 5. It's in the General section I believe. Do a full wipe first though before you flash with Odin.
Oh yeah, and I advise staying away from the Marshmallow Beta build for now.

bricked s8+ trying to root

ive tried to root my s8+ following the step by step guide but now its a brick
i have never rooted before and tried it for the first time, everything seemed to be going correctly until i pressed wipe and swiped to confirm, i got error message unable to mount storage, now i have a continuous loop of samsung s8 logo
i have tried connecting to odin again and no joy.
is there any hope or is it for the bin ?
gutted
What model do you have? If it's a Snapdragon, they are locked down tight and not rootable. You may have just made a drink coaster....
i have model SM-955F
Download the stock ROM and download mode should be reachable, where you can then flash it
Pedroc1999 said:
Download the stock ROM and download mode should be reachable, where you can then flash it
Click to expand...
Click to collapse
i need more information if possible ? i have no idea how to do it, its my first and probably last attempt at rooting
It's probably not binned, don't worry. Can you get into Download mode again?
- Press and hold the Bixby, Volume down and Power buttons together until you see anything on screen.
- When you see a warning screen, hit Volume Down to continue to download mode.
GibMcFragger said:
What model do you have? If it's a Snapdragon, they are locked down tight and not rootable. You may have just made a drink coaster....
Click to expand...
Click to collapse
Come on man, if you had a snapdragon version, you can't root or even get that far.
yes i can get into the screen where it says downloading do not turn off
It does look like it's the usual snapdragon variant, yeah. You need the Exynos version for its unlocked bootloader, if you want root and whatnot.
Honestly unless you have specific reasons for root, you probably don't need it.
I was pleasantly surprised at how much I don't miss it so far, but I can't speak for everyone else. I know Brava27 wouldn't dare.
Edit: Okay good. So the Stock ROM is basically the factory image always intended for your phone, from Samsung. You just have to find and download that, then flash it as usual via Odin.
PLEASE triple check around and do your research on whether this link provides you the right one, but here is a first-hit I found when searching for a stock rom for your model. https://forum.xda-developers.com/galaxy-s8/how-to/sm-g955f-stock-odin-firmware-t3585022
brilliant thank you i will give it a try
does it unroot it also if i flash it back to stock and put knox back to normal or is that history now ?
That's right, it's completely stock, so it'd be like you got the phone fresh. It'll be unrooted if you get it working.
So that said, ensure your SIM is in the phone before you set it up, or it'll reset on you again when you insert it later.
I'm not sure what Knox's status would be and if the e-fuse has triggered... you'll know when you're powering on the device, I think. It's no real matter, unless you're concerned about warranty. In which case, you were going to stop caring about that right after attempting to root anyway.
I'm still not certain on what firmware file you want. Might want to search around for something that matches your carrier.
once you root knox is triggered forever, no way to use samsung pay or samsung health in stock not rooted firmware.
galarond said:
once you root knox is triggered forever, no way to use samsung pay or samsung health in stock not rooted firmware.
Click to expand...
Click to collapse
can you use them on rooted devices with knox triggered ?
No, I was not able to use Samsung Pay on my Note 5 after I tripped knox. It does some sort of security check on start-up of the app.
The bigger question is whether it "rooted" yet or not. With some luck, the e-fuse has not triggered yet and it's a clean device still.
widget2k13 said:
can you use them on rooted devices with knox triggered ?
Click to expand...
Click to collapse
yes with custom roms can be done or with some build.prop mods too.
So the snapdragon version is not rootable? Damn, I didn't know that.
woohoo somehow and i have no idea how i managed to get it working again and its rooted
couple of things though now its rooted
i have a security notice always popping up saying there is a problem with my phone and it needs repaired, how do i stop that ?
i found a post about changing a 1 to a 0 to get s health working but when i edit it and try to save it i get error read only file unable to save.
the main reason i wanted it rooted was to stop the annoying heads up display so i installed the noheadsup app which said it installed but i cannot see it on my phone anywhere to change the settings
also the battery drain , normally overnight it uses about 5% battery, last night 32% overnight
apart from that it all seems to be working as normal thanks to the help from people on here
widget2k13 said:
woohoo somehow and i have no idea how i managed to get it working again and its rooted
couple of things though now its rooted
i have a security notice always popping up saying there is a problem with my phone and it needs repaired, how do i stop that ?
i found a post about changing a 1 to a 0 to get s health working but when i edit it and try to save it i get error read only file unable to save.
the main reason i wanted it rooted was to stop the annoying heads up display so i installed the noheadsup app which said it installed but i cannot see it on my phone anywhere to change the settings
also the battery drain , normally overnight it uses about 5% battery, last night 32% overnight
apart from that it all seems to be working as normal thanks to the help from people on here
Click to expand...
Click to collapse
For the "Security notice" try this:
root explorer go to /system/app/SecurityLogAgent delete folder
For "S-Health" to work, follow this:
https://forum.xda-developers.com/s7-edge/how-to/guide-how-to-s-health-devices-knox-t3543306
Good luck.
Totaly different sittuation but I think I have this right from what you say in this thread.
That Knox being tripped cant be reversed? and that Knox is a fuse so it cant be bypassed with otg cable backup?

Tried to Update/Root, Bricked my S8+ [SM-G955U]

I booted to download mode, an update tried to install, I cut it off in the middle of it. The phone got stuck in the "installing update" screen. I tried to flash custom recovery, as well as stock firmware. I have tried many things, for hours! I really need help, I can't afford to lose this phone. I have a Samsung Galaxy S8+ (SM-G955U).
LanGar21 said:
I booted to download mode, an update tried to install, I cut it off in the middle of it. The phone got stuck in the "installing update" screen. I tried to flash custom recovery, as well as stock firmware. I have tried many things, for hours! I really need help, I can't afford to lose this phone. I have a Samsung Galaxy S8+ (SM-G955U).
Click to expand...
Click to collapse
Download the latest firmware for you device from sammobile.com. The bootloader's are locked there is no custom recovery
TheMadScientist said:
Download the latest firmware for you device from sammobile.com. The bootloader's are locked there is no custom recovery
Click to expand...
Click to collapse
Yeah, I tried all that. Nothing seemed to work. I finally got it with a "unlocked" firmware. I have done some more research and it doesn't seem as if there are many options for rooting this device. It used to be simple.. I may have to switch devices if that's the case because I loved being able to take full control of my phone with a root. Lame, Samsung, lame.
LanGar21 said:
Yeah, I tried all that. Nothing seemed to work. I finally got it with a "unlocked" firmware. I have done some more research and it doesn't seem as if there are many options for rooting this device. It used to be simple.. I may have to switch devices if that's the case because I loved being able to take full control of my phone with a root. Lame, Samsung, lame.
Click to expand...
Click to collapse
There is a guide on safestrap with revision 5 bootloader's and possibly able to root. I'm still older bootloader so I have root. You may check into that. It's I believe in the general sections it's a pretty how topic right now came out just mere days ago

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