charging port looks loose when i plug my charger - Sony Xperia XZ Questions & Answers

hi,
i have my xz for over 3 weeks now , and had no problem since then
but last night i unplugged my phone from charger and when i tried to plug it in again , it didnt go in ! like 0.5 cm of it stayed out ... all the tiem i was working with it
so i started playing with the socket and the plug untill it went in again but it took me many pressure and it was realy weird,,, before this when i pluged the charger it would give a little click , but now it just goes in and it looks like the charger is loose inside it !
so i went to a store and got another usb C cable and pluged it in , and well , nothing changed... still no click but it went in like last time
after a little playing so i can get the click again it got stuck and the wouldnt go in anymore like last night , but again after playing with it it went in and still no click feel when i pluged it in
so now im confused , is the problem from port or the usb cable?
and how can i fix this problem?

seems like hardware problem, either you bend it when cable was pluged into xz c port or just simple wear and tear and it needs replacing. since it is almost new you should send it to sony's repair shop, it ill take about 2 weeks.
I had similar problem ith my first smartphone samsung galaxy 7500 microusb port was easliy demaged by just charging and syncing with computer, had to send it twice, 3rd time they changed whole motherboard

bucho144 said:
seems like hardware problem, either you bend it when cable was pluged into xz c port or just simple wear and tear and it needs replacing. since it is almost new you should send it to sony's repair shop, it ill take about 2 weeks.
I had similar problem ith my first smartphone samsung galaxy 7500 microusb port was easliy demaged by just charging and syncing with computer, had to send it twice, 3rd time they changed whole motherboard
Click to expand...
Click to collapse
Problwm ia , there is no sony repair shop in the country that im in for now ... actually no brands store ( iran -___-)
And every non offical repair shop are really not reliable i bwlivw , my z1 went to repair but they damages it more then repairing it , same as my z3 ...
I have to givw up the waterproof so they can fix it ... Is there any any any way i can fix it my self?!

if im not mistaken there was a tutorial posted on some kind of website how to disassemble xz, but you still would have to buy usb c type port with microphone etc. as a module.
http://www.xperiablog.net/2016/11/04/xperia-xz-disassembly-guide/ here is the link

[email protected]@d!c said:
hi,
i have my xz for over 3 weeks now , and had no problem since then
but last night i unplugged my phone from charger and when i tried to plug it in again , it didnt go in ! like 0.5 cm of it stayed out ... all the tiem i was working with it
so i started playing with the socket and the plug untill it went in again but it took me many pressure and it was realy weird,,, before this when i pluged the charger it would give a little click , but now it just goes in and it looks like the charger is loose inside it !
so i went to a store and got another usb C cable and pluged it in , and well , nothing changed... still no click but it went in like last time
after a little playing so i can get the click again it got stuck and the wouldnt go in anymore like last night , but again after playing with it it went in and still no click feel when i pluged it in
so now im confused , is the problem from port or the usb cable?
and how can i fix this problem?
Click to expand...
Click to collapse
Are you using sony's charging USB cable or third party one?
I've read a similar report in Japanese forum, the user is using non-sony cable.

i've got standard sony cable, some chinese cable unknown company, tronsmart and i use a chinese dock station for syncing with computer, except for station there is always a click that you can feel( i know it was not a question for me), as to the repair you can always send it back to the shop you bought it from, it will take longer but you shold get a working one.

bucho144 said:
i've got standard sony cable, some chinese cable unknown company, tronsmart and i use a chinese dock station for syncing with computer, except for station there is always a click that you can feel( i know it was not a question for me), as to the repair you can always send it back to the shop you bought it from, it will take longer but you shold get a working one.
Click to expand...
Click to collapse
Well , thats not an option too in iran :/ not gonna take long , ita gonna take SO SO SO long ...
yyiimm said:
Are you using sony's charging USB cable or third party one?
I've read a similar report in Japanese forum, the user is using non-sony cable.
Click to expand...
Click to collapse
Original ofc
bucho144 said:
if im not mistaken there was a tutorial posted on some kind of website how to disassemble xz, but you still would have to buy usb c type port with microphone etc. as a module.
http://www.xperiablog.net/2016/11/04/xperia-xz-disassembly-guide/ here is the link
Click to expand...
Click to collapse
Well that seems something i got to avoid , it looks to hard and i dont want to damage the phone...
So can i have a last question?
Is it even needed to give the click feeel ? I mean its my veri first weeks on usb C
And the last q , is the usb c port really strong and the charger cable doesnt come out from it with a minimum push?
I mean it might have been like this for a longer time but i havent noticed...
But my peoblwm is with the part of problem that the cable insisted of not going in... The part that 0.5 cm of the cablw sisnt go inside the soxket

can you jus post a photo while cable is connected to xz?

bucho144 said:
can you jus post a photo while cable is connected to xz?
Click to expand...
Click to collapse
Yes

[email protected]@d!c said:
Yes
Click to expand...
Click to collapse
It looks like that case is getting in the way of the charging connector. Get rid of that case.

kioshi said:
It looks like that case is getting in the way of the charging connector. Get rid of that case.
Click to expand...
Click to collapse
I checked withhout the case ... Still problem ...
Well thanks for all helps ... Im gonna forget about the waterproof and get it to a hardware store...
Thanks...

Hi,
Ive got the same issue in the UK. Im using an aftermarket cable but its "loose" for want of a better word.

i'm using a bunch of third party USB-C cables, all bought on geekshopping.com for a couple bucks each, there all good quality and don't feel lose. Of course Sony cable fits more snugly but it also costs around 15$...

so its general on xz? :\
theres even another topic for it now... what is hapening with sony... sony used to have amazing qc -_-

Mine goes in ok and clicks, but there is up/down play. The whole port seems to move a little and I'm not sure how this will hold up over time...

I had exactly the same problem with my xz. But after all this technical advice the answer was actually very simple! Although I am pleased that the xz no longer features the annoying 'flappy' charging port cover as my previous xperia models did, it does mean that the port is not protected when in your pocket etc so basically gets all the lint and fluff build up in the port! I used a wooden toothpick and gently cleared out the opening, which was obviously blocking the connector and not allowing the charger to fully enter the port and connect. That simple! Hope this helps.

I was struggling w/mine charging & found this info helpful. I turned off battery care in settings. It seems to help. The cable will not stay in the port hovever so i have to charge while its laying flat.
From an online article:
" perhaps the XZ’s most unique feature is its intelligent battery charge, a software improvement that sees the smartphone learning your charging habits.
While left plugged-in, charging overnight for instance, the XZ won’t charge further than 90%, but will complete the rest of the charge towards the time it estimates you will begin using it, for example, an hour or so before you wake up, when your alarm is set.
This, Sony said, is to minimise damage to battery cells, so that it lasts longer over time.
It does this by controlling the liquid current going into cells so damage to them is decreased to “double the battery span life” over time."

Salam
Dadash moshkeket hal shod?? Male manam hamintory shode. Mishe karish kard?? Daqiq mese to. Ye dafe cabl naeaft tu jaye sharg va bad ke raft kamel shol shod
MOD EDIT by @gregbradley English translation added
What is the problem? Male Manam hamintory shode How do you know? Go to Daqiq You are the only person who has shoved you from the shadows
XDA RULES
4. Use the English language.
We understand that with all the different nationalities, not everyone speaks English well, but please try. If you're really unable to post in English, use an online translator. You're free to include your original message in your own language, below the English translation. (This rule covers your posts, profile entries and signature).
. अंग्रेजी भाषा का प्रयोग करें।
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4. angrejee bhaasha ka prayog karen.
ham samajhate hain ki sabhee vibhinn deshon ke saath, har koee angrejee achchhee tarah se nahin bolata hai, lekin krpaya koshish karen yadi aap vaastav mein angrejee mein post karane mein asamarth hain, to ek onalain anuvaadak ka upayog karen aap angrejee bhaasha ke neeche apanee mool bhaasha mein apane mool sandesh ko shaamil karane ke lie svatantr hain. (is niyam mein aapakee post, profail pravishtiyaan aur hastaakshar shaamil hain).

Had this too, even without case and different cords - charger was not locking into the socket, took it to sony and they replaced the charging socket free of charge

I have the same issue, using the Sony cable and charger. Something inside looks molten (part of the metal) and it's causing my cable to not click as you described and is always loose. I sent it to the supplier and they said they can fix it but it will lose waterproofing. It happened without any falls, or damage, I tried to charge it one day and couldn't, I had to push really hard to bend the molten metal part so it will allow the cable to go on and charge.

Related

Wizard giving shock

Hello Freinds,
I dont know whats going wrong, but whenever i connect my wizard with usb it emits electric current, i checked the usb with other phone and everything is fine.
Seems like some problem with my wizard.
Anybody know wats wrong??
Probably non Wizard Cable
I have the same issue.
I'm not using a wizard cradle but a mere Motorola V3 cable.
It seems now the MiniUSB is a standard around now.
But it seems the MiniUSB cradle that is coming with the wizard or same cables do not have this issue.
Aldo
Same here, i'm not able to have a call while i have the phone connected with USB or charging. I don't know why but it gives shocks...
Hmm...
About the calls but was active sync connected when you couldn't get a call
please give us the radio ROMnumber and OS also
Aldo
Ive had that problem also and i dunno about anyone else but i simply took out the power cord and plugged it in again but facing the other way (im guessing u have a simple 2 prong cord without that middle round prong like i do). Im think it is something to do with the positive and negative thingy (yes i know practically nothing about electronics i dont need to be flamed for it) simple but it worked for me give it a try and tell ur results
Actually thats not the problem only with usb but also charger, today i tested with charger and then also the i get the shock. I think theres some problem in the phone usb connector.
Well tommorow i will give it to service centre. Lets see...
shock
Well this is a problem that I had too- especially if I touched the damn phone barefoot.
The issue seems to be related to proper earthing (grounding) of the electricity supply.
@samy 3660- This is especially true in India since the US or European connectors do not have the earth pin for Indian sockets
The problem goes away if you put in proper earth terminal (for charger) or ground the PC case properly.
I had the same problem with my laptop at camp in Croatia, whenever I connected power supply I got shock from any metal part of my notebook. in other countries later it was ok, next year at same camp same problem so there could be problem with your electricity, sorry my english

External Battery charger for TG01??

As per the thread title, I am looking for a battery charger for the TG01. I need one that will simply charge the battery (will need also a spare battery) - and just swap out the batteries as I go. I can't work with an external charger that connects via micro-usb (as I'm having issues with the micro-usb port and can't charge the phone! Therefore need another means of charging ASAP - and will come back and look at how to tackle fixing the micro-usb port at a later stage).
Anyone know where I can get such a thing???
Struggling to do so - so far in my www search....
You mean like this? http://www.ebay.co.uk/itm/Universal...700?pt=LH_DefaultDomain_3&hash=item3a6e594a7c
"Universal mobile battery charger" is what I looked for.
You can get better one's with digital readouts, but that is EXACTLY what I bought a few days ago to try and save my TG01 from a bad wm6.5. Just waiting for it to turn up.
@Scougar: Yes - I managed to get one in the end - off ebay. Hopefully it will arrive before the week is out - as I'm currently phone less!
Not good! Mine arrived today btw... Annoyingly no instructions on what the LED colours mean on it, or which terminal is positive and which negative.
btw.. mine says 850ma on it, so not the full 1000ma, but I can live with that.
I bought this on eBay - can´t paste the link here - look for - 1500mah Micro USB Back up Battery Charger + Cable for Toshiba TG01 TG 01
I am very satisfied when need to power battery out not having power adaptor. However I have totally 3 batteries and purchased also the solar power adaptor with internal battery.
Scougar said:
Mine arrived today btw... Annoyingly no instructions on what the LED colours mean on it, or which terminal is positive and which negative
Click to expand...
Click to collapse
I had the same problem re. instructions - but have got the hang of it. However, it's not a sufficient solution for me. It seems to take an absolute age to power up a battery. I have a spare battery - and even this isn't going to be enough.
I guess it's because of the way I use the phone - with connection to usb keyboard - to write emails...even though I remove the cable the moment the email has been written, it absolutely drains battery resources - RAPID!
I will have to try and get the micro-usb port fixed somehow. I've contacted toshiba to see if - first of all there is any warranty cover on the phone (i bought it off ebay - so not sure if covered or not).
Even if not covered, I'm unsure where to send it - or who can really fix this. Does anyone have any ideas? I am based in Ireland. Do Toshiba have a list of approved service centres??
You will just need to get a higher 'ma' rated charger then (so battery will charge faster).
BTW.. sounds stupid.. but have you tried another micro usb cable (a proper charging cable, rather than just a regular data transfer micro usb one?)
Scougar said:
You will just need to get a higher 'ma' rated charger then (so battery will charge faster).
Click to expand...
Click to collapse
Ok, thanks. IF i have no option but to keep using an external charger, may look at gettting another one.
Scougar said:
BTW.. sounds stupid.. but have you tried another micro usb cable (a proper charging cable, rather than just a regular data transfer micro usb one?)
Click to expand...
Click to collapse
I have tried a number of cables - that had been working at one stage but no longer work. However, they work when it comes to connecting to my usb keyboard.....just not working to charge the phone...
MICRO-USB Repair.
I'm a bit concerned about this - as someone has suggested to me that this can't be repaired - that it's 'terminal'. Can this really be the case????
Seems an awful waste of a phone if that's true....
borderfox said:
Ok, thanks. IF i have no option but to keep using an external charger, may look at gettting another one.
I have tried a number of cables - that had been working at one stage but no longer work. However, they work when it comes to connecting to my usb keyboard.....just not working to charge the phone...
MICRO-USB Repair.
I'm a bit concerned about this - as someone has suggested to me that this can't be repaired - that it's 'terminal'. Can this really be the case????
Seems an awful waste of a phone if that's true....
Click to expand...
Click to collapse
I'm not sure what "burn's out", so I wouldn't like to speculate, but the repair of the actual 'port' surely wouldn't be that hard even for an amateur solderer? Maybe it's something in a charging chip that's burnt out? Given that you can pick tg01's up for £50+ (I really am guessing here.. I've been drinking).. it probaly isn't worth the cost of a repair unless you do it yourself.
Scougar said:
I'm not sure what "burn's out", so I wouldn't like to speculate, but the repair of the actual 'port' surely wouldn't be that hard even for an amateur solderer? Maybe it's something in a charging chip that's burnt out? Given that you can pick tg01's up for £50+ (I really am guessing here.. I've been drinking).. it probaly isn't worth the cost of a repair unless you do it yourself.
Click to expand...
Click to collapse
The ruddy thing cost me €200 back then....can't remember for sure when -I think 9 months ago. Just checked ebay and they range from €110-€180. Pretty poor form - if they can't do the job for a couple of years at the very least.
Not sure where I stand as regards warranty - still waiting to hear back from toshiba support.
I don't feel that buying another one is the way to go - if they are flawed in this way. Furthermore, it makes me wonder about investing in a good phone - if they all have a point of weakness in terms of the micro-usb slot. Had a quick look at the nokia lumia at one stage last week....but if I'm using that port heavily (which i am - constantly swapping out between cable (for keyboard) and usb power cable....will the same thing happen?
If you are worried about over working the port, then just get an extension cable or try using a powered USB hub so you won't be swapping it out so often.
The micro usb port design is probably 'weak' compared to the mini USB port design, but it's what we are pretty much every phone on the market is now using. You could also use a USB keyboard.
I would only have considered about £75 for my phone (MODS: I can't sell it , I've bricked it... or as I like to say "I'm between operating systems at the moment" ;-) ) Point is, you can probably get one cheaper than you are seeing on ebay.
I think you are either better off with another phone, or getting a bigger battery, they question is whether you want to invest in the TG01 anymore, or get something else.
Scougar said:
If you are worried about over working the port, then just get an extension cable or try using a powered USB hub so you won't be swapping it out so often.
Click to expand...
Click to collapse
How can I use the powered usb hub exactly? I can plug the usb keyboard into it -then run a usb cable between the hub and the usb to micro-usb adaptor that then connects to the phone...is that correct?
Scougar said:
The micro usb port design is probably 'weak' compared to the mini USB port design, but it's what we are pretty much every phone on the market is now using. You could also use a USB keyboard.
Click to expand...
Click to collapse
This is what is also dampening down my enthusiasm for investing in another phone. It's a situational thing - and I don't really have any other option but to use a usb keyboard (I can't connect via bluetooth).
Scougar said:
I would only have considered about £75 for my phone (MODS: I can't sell it , I've bricked it... or as I like to say "I'm between operating systems at the moment" ;-) ) Point is, you can probably get one cheaper than you are seeing on ebay.
Click to expand...
Click to collapse
That's a savage rate of depreciation!
Scougar said:
I think you are either better off with another phone, or getting a bigger battery, they question is whether you want to invest in the TG01 anymore, or get something else.
Click to expand...
Click to collapse
As regards moving on to a new unit, I don't really want to go down this road for two reasons;
1. I don't think I have got my money's worth out of the spend on the TG01 - and while the work arounds are far from ideal - I am otherwise happy with the phone in principal
2. I fear making another big investment - only for the same thing to happen again (given that I will continue to use micro-usb port heavily
A bigger battery - I don't think is a possibility?? I know there was one oversized battery on the market for that phone - but it came with a new back cover for the phone also - as it was thicker than normal. It was expensive - and it's not really the route I wish to take. What I might do - is buy another battery. Then - with 3 batteries on the go - just keep charging them up on rotation at home.
Mickey mouse approach - but I don't see any other feasible way of handling it.
IF I did get another phone, I don't think it would be the TG01. It served its purpose at the time (and It will continue to do so - although more awkward now). However, I don't think this sort of failure should happen - and support should be better. Very hard to get a hold of someone in support - NO support in ROI - and necessary to mail the phone in to their UK service centre. In addition, just discovered that it's out of warranty.
There are some internal pictures of the TG01 floating around, it might be worthwhile trying to dig those up, and see if you can get a look at the USB connection points, and see if an amateur repair is possible.
EDIT: If you go to the following thread you will find internal pictures It looks to me like the port could be repaired if you have a fine enough soldering iron, or taped it up well enough. (As long as the problem isn't a 'trace' being burnt out... and we assume that the port itself has broken/come loose or needs replacement).
Can someone recommend a good quality external charger
Only a couple of weeks - and the external charger I got off ebay seems to be flaking!
Can anyone recommend a GOOD QUALITY external charger that I could order up - that will work well with TG01 batteries??
Have to say... that one I bought isn't the best quality. connection is 'iffy' now it seems.
Product review: 4/10. d'oh.
Scougar said:
Have to say... that one I bought isn't the best quality. connection is 'iffy' now it seems.
Product review: 4/10. d'oh.
Click to expand...
Click to collapse
I;ve been trawling the net - but they all seem the ruddy same! What would you buy if you had to go again?
Right now - at this moment - the charger is working again - but I spent half the day trying to get it to work up until now! I don't have great faith in it - and if it goes, I'm sans phone once again.
If I could get a reliable charger, I would be fairly happy. I've got into the routine of charging alternate batteries - so that system works (so I can squeeze the outlay on the phone back out of it - before I go and upgrade at a later stage).
The only other type of external charger I could find was this.
So....i've ordered one up....will post back whether it actually does the job or is another piece of sh1t!
borderfox said:
The only other type of external charger I could find was this.
So....i've ordered one up....will post back whether it actually does the job or is another piece of sh1t!
Click to expand...
Click to collapse
I bought this charger a few weeks ago, works perfectly.
tcampomanes said:
I bought this charger a few weeks ago, works perfectly.
Click to expand...
Click to collapse
Delighted to hear that. Hopefully this will provide the ultimate solution for my TG01 - and I can go on and use it for the next 12 months and get my $$ back out of it!
borderfox said:
Delighted to hear that. Hopefully this will provide the ultimate solution for my TG01 - and I can go on and use it for the next 12 months and get my $$ back out of it!
Click to expand...
Click to collapse
when I bought the charger the seller sent me this message:
Dear friend:
Do you know how to use the charger?
I'm sorry I don't have technical info in English.
How to use?
1/ without power put the battery in the charger, you can 360 rotation
the charger to fit your battery (no matter your battery is big or
small.)------------------- if the battery put well in the charger, the
light will go on blue.
the charger can Automatic detection of positive "+" and negative "-", so
just connect the "two pin" with "+" "-" of the battery.
2/ with power,(connect it with power)
Charging--------the light is red
Full charge-----the light is blue
--
When you receive the charger, if have any problem about "how to use" or
other problem please contact me and I will reply within 24 hours.
Thank you.
the seller was very helpful and sent to Spain was fast, 10 to 14 days.

Loose USB charging port

I just noticed that my charging port is extremely loose and any USB cable I stick in there has a lot of wiggle room. Because of this if I move my phone while charging it sometimes looses it's connection. I don't believe it ever did that before. Does anybody else notice a loose fit or is it just my phone?
Sent from my SM-N920V using Tapatalk
My charging port is pretty solid. But just to avoid this scenario, I got the samsung wireless fast charger pad
Sent from my SM-N920V using Tapatalk
Couple of things, if you have a case, try charging without it on. Otherwise try another cable. I thought mine was loose too but it ended up just being a cable that didn't fit well.
Thanks for the feedback guys. My case doesn't come into contact with the charging port or the cable when it's inserted. I use the original cable and a cheap chinese one intermittently. The Chinese one is quite long which is why I use it, but it wiggles much more than the original. I'm pretty sure there was no wiggle at all in the beginning so it must be from using the cheap cable. Note to self (and others): "Don't do that!"
Sent from my SM-N920V using Tapatalk
Hi there, I'm having the same issue. The thing is that I don't remember if it worked well from the start.
I always use an alternative charger and keep the original in the packaging.
One day noticed that at least 1/4 part of the plug remains out of the socket. This makes the plug wiggle and remain loose. Sometimes (a Tagwood cable) disconnects by the own weight.
I don't hear the common 'click' when plugging in or out.
Tried different cables, many including the original and every does the same.
I don't know if it is a design issue or a broken thing.
What I can see, I don't find any anomalies. Neither where is bottoming. It looks very sensitive parts so I don't want to touch it.
I only noticed that socket looks shorter than other micro USB plugs.
Sorry for my English.
If there's any suggestions I want to hear it.
hellcore said:
Hi there, I'm having the same issue. The thing is that I don't remember if it worked well from the start.
I always use an alternative charger and keep the original in the packaging.
One day noticed that at least 1/4 part of the plug remains out of the socket. This makes the plug wiggle and remain loose. Sometimes (a Tagwood cable) disconnects by the own weight.
I don't hear the common 'click' when plugging in or out.
Tried different cables, many including the original and every does the same.
I don't know if it is a design issue or a broken thing.
What I can see, I don't find any anomalies. Neither where is bottoming. It looks very sensitive parts so I don't want to touch it.
I only noticed that socket looks shorter than other micro USB plugs.
Sorry for my English.
If there's any suggestions I want to hear it.
Click to expand...
Click to collapse
Samsung phones have suffered from charging port issues for years. My Note 3 drove me crazy with it. You can try contacting Samsung, but I'm not sure what they would do.
Action123 said:
Samsung phones have suffered from charging port issues for years. My Note 3 drove me crazy with it. You can try contacting Samsung, but I'm not sure what they would do.
Click to expand...
Click to collapse
I had a Norte 3 and the plug was very strong and tighten.
Also 3.0 charged twice faster than other phones.
The phone is not buyed in my country. I can't contact Samsung
Guys, my brother had the exact same issue with his.
It ended up being lint that built up inside the port. Take a pin and clean the port out. I was shocked at how much lint (just from a normal pocket) got stuck in the port. Its definitely worth checking.
Worked for me!
CISGS said:
Guys, my brother had the exact same issue with his.
It ended up being lint that built up inside the port. Take a pin and clean the port out. I was shocked at how much lint (just from a normal pocket) got stuck in the port. Its definitely worth checking.
Click to expand...
Click to collapse
-------------------------------
At first my charging cable worked fine, but over time the connection became very touchy. Based on the post above, I opened up a paperclip and fished around the port area and was surprised by the lint that came out. Now my cable is connecting more securely and charging more reliably. Thanks for the tip!

Xperia XZ Premium Charging Issues

Hi All,
I'm hoping someone here can share their opinions.
Recently I've been having charging issues with my XZ Premium. Started a few weeks ago, with the charger plugged in, it would randomly stop and start charging.
Lately it's been getting much worse. I have tried different chargers, cables, adapters etc. The original Sony USB cable plugged into a wall charger, and my laptop. My Dell laptop USB-C (thunderbolt) wall charger, as well as my Dell external battery charger, as well as MicroUSB cables with a USB-C adapter.
Without touching the cables or moving anything, sometimes it'll start or stop charging randomly.
I personally think it's the phone's USB-C connector. I've tried to clean it using a damp wooden toothpick and got some dust out, but it didn't make any difference.
The phone is rooted, and is out of warranty anyways. I also have a lot of security features installed which would make it hard for a tech to troubleshoot (needs passwords etc to be shut down or rebooted) and I store some cryptocurrencies in wallets on my phone.
Is it worth taking it to a tech (I live in Japan, and don't speak much Japanese) or should I be looking at an upgrade? If so, what is the recommended phone from Sony currently? I honestly really like the XZ Premium, so I'm tempted just to buy another one if mine can't be easily fixed.
Thanks!
Bit of an update.
I managed to get my phone to charge using the original Sony USB -> USB-C cable, with an adapter plugged into the thunderbolt port on my laptop. Charging is still incredibly slow though. Also, I noticed when it hit 30% charge, it stopped accepting charge unless the phone is unlocked. If I hit the lock button, the charge light switches off. It switches on again when I unlock it.
*Small edit* It stopped charging again at 31%, despite being unlocked.
Wiggling the cable in the phone socket doesn't seem to effect whether it charges or not, which should rule out the connector in the phone. It has also not registered as a device on my laptop, despite being connected via the USB cable, which would mean it's not specifically a battery issue either, as there's no data connection being made.
So I'm starting to think it's a hardware issue.
I've ordered a new Xperia XZ Premium, because I really do love this phone, and the new XZ2 Premium doesn't seem like much of an upgrade to me apart from the camera, and slightly faster performance. And as much as I'd love to have wireless charging, moving the finger print sensor, and no 3.5mm audio output is a massive dealbreaker for me.
mine died like this, was on charge, started to say charghing/discharghing until he turned off and never came back.. under warranty they changed MoBo/2 stickers/components (??)/ 2 screw and now is back like new
Long term bump.
I bought a new replacement 8142 and have been using that successfully, and I decided to try and fix the charging issues on my old one.
I've just installed a brand new genuine battery, charging port, and power/vol/camera button connections.
The phone booted up fine, but it's STILL not charging at all. Any ideas? Motherboard maybe?
tombow said:
Long term bump.
I bought a new replacement 8142 and have been using that successfully, and I decided to try and fix the charging issues on my old one.
I've just installed a brand new genuine battery, charging port, and power/vol/camera button connections.
The phone booted up fine, but it's STILL not charging at all. Any ideas? Motherboard maybe?
Click to expand...
Click to collapse
Maybe the flex cable isn't working
have only just started having this issue yesterday, have tried different charger and usbc cable combinations, cant even get my pc to recognise it as a plugged in turned off xzp and it wont turn on only show the battery icon with low level indicator in the red.
I have a similar issue.
When I connect my XZP to the pc using a Rampower cable USB-C to USB (sold as 5Gbps and 5V/3A power, thus an USB3.0 with fast charge of 15W) I suffer of the same issue exposed above: randomly the connection get interrupted.
While, charging the phone, yet with the above-mentioned cable and original Sony charger, I get no problem at all!
NB: I have never tried with the original USB cable...
Common fault with the xzp.
The actual connector from the logic board that the usb c module connects to burns out. Require a new logic board or connector to be replaced/soldered on and new usb c module.
kw0n2k said:
Common fault with the xzp.
The actual connector from the logic board that the usb c module connects to burns out. Require a new logic board or connector to be replaced/soldered on and new usb c module.
Click to expand...
Click to collapse
This is good news, because sourcing a mainboard is half the price of the phone, and I've already spent money on a new battery and charging port etc.
My 2nd G8142 phone has just started displaying the same symptoms, and I can't afford a complete replacement.
Can you confirm that this is the part I need? https://www.aliexpress.com/item/4000160901916.html
If so, I'll grab 2, and install into my old phone first to confirm the fix, before then installing one in my newer phone.
tombow said:
This is good news, because sourcing a mainboard is half the price of the phone, and I've already spent money on a new battery and charging port etc.
My 2nd G8142 phone has just started displaying the same symptoms, and I can't afford a complete replacement.
Can you confirm that this is the part I need? https://www.aliexpress.com/item/4000160901916.html
If so, I'll grab 2, and install into my old phone first to confirm the fix, before then installing one in my newer phone.
Click to expand...
Click to collapse
Im onto my second xzp and never had a charging issue
Beetle84 said:
Im onto my second xzp and never had a charging issue
Click to expand...
Click to collapse
Lucky you!
I'm onto my 2nd one, and have had the same charging issues with both.
Both phones have been rooted with a custom ROM, and I use my Dell smart-powerbank to charge them fairly often. So perhaps that is the cause of the early failures on both.
tombow said:
Lucky you!
I'm onto my 2nd one, and have had the same charging issues with both.
Both phones have been rooted with a custom ROM, and I use my Dell smart-powerbank to charge them fairly often. So perhaps that is the cause of the early failures on both.
Click to expand...
Click to collapse
I have unlocked both on day one :laugh:
I have never used a powerbank, could be a factor. Or just bad luck
My first xzp, i cracked the screen trying to replace the screen adhesive, so i bought a rosso red one from ebay.
tombow said:
This is good news, because sourcing a mainboard is half the price of the phone, and I've already spent money on a new battery and charging port etc.
My 2nd G8142 phone has just started displaying the same symptoms, and I can't afford a complete replacement.
Can you confirm that this is the part I need? https://www.aliexpress.com/item/4000160901916.html
If so, I'll grab 2, and install into my old phone first to confirm the fix, before then installing one in my newer phone.
Click to expand...
Click to collapse
Unfortunately I can't confirm if that is the exact part you need as I don't do repairs. All I can confirm is that my repairer has stated that he has seen XZP's with the same recurring issue with the connector burning out.
My guess is, that is the part as he had to micro solder a new connector to the logicboard.
kw0n2k said:
Unfortunately I can't confirm if that is the exact part you need as I don't do repairs. All I can confirm is that my repairer has stated that he has seen XZP's with the same recurring issue with the connector burning out.
My guess is, that is the part as he had to micro solder a new connector to the logicboard.
Click to expand...
Click to collapse
That's good enough for me! I'll grab a couple of them and see if it fixed my older phone first (because I've already tried the battery and the USB-C socket etc) Will update once I've done the repair.
Hope you can fix that problem and share some experience on this issue. Mine has a similar problem. The difference is that it can be charged to 100% but very slow and randomly stop.
sala499 said:
Hope you can fix that problem and share some experience on this issue. Mine has a similar problem. The difference is that it can be charged to 100% but very slow and randomly stop.
Click to expand...
Click to collapse
Yep, that's how my issue started too. It'll progressively get worse.
I've just bought a Google Pixel 3 XL as my 2nd XZP has ceased accepting any charge at all. I'll see if these motherboard sockets fix the issues, then keep one and sell one. Otherwise I'll just sell them both off as parts.
tombow said:
Yep, that's how my issue started too. It'll progressively get worse.
I've just bought a Google Pixel 3 XL as my 2nd XZP has ceased accepting any charge at all. I'll see if these motherboard sockets fix the issues, then keep one and sell one. Otherwise I'll just sell them both off as parts.
Click to expand...
Click to collapse
I talked to some tech on Alibaba (A Chinese shopping website) and they said it can be fixed by replacing that socket. But the replacement requires professional welding equipment and skills. Or the motherboard can be damaged. That's why I am looking for other people's experience before I take step myself. If you succeed, please update this thread. I think there are more people like me who is looking for successful experience from others. Thank you for your sharing.:good:

Charging Problem

So before my xz premium completely stopped charging my phone used to randomly stop charging and charged very slow I used quick charge 3.0 and certified usb c cable I had to put the usb type c cable in a certain position to get my phone charging but after a while it completely stopped charging I inspected the port it was fine no bent nor broken cleaned the port but it didn’t charge after sometime I started messing with the phone so I found a way to charge it when I put pressure on the bottom of the phone from front and rear of phone where usb port and flex cable is connected it starts charging but I have to put a lot of pressure to get it to charging I don’t know about hardware so I am here If someone can guide me ty.
Is the charge manager enabled?
In this case the manager try to think at which time you disconneythe the phone from charger and stopped after a while to continue in front of disconnect (or what he think at which time it is)
No the charge manager or (Battery Care) is not enabled but I opened the device myself because I thought it might be a loose connection of charging port's flex cable but it was connected to the motherboard fine but the situation was the same I pressed the flex cable where it connects to the motherboard and the phone started charging I think it's some sort of motherboard problem as it happened with some other xz premium users as well.
P.S:Replacing the charging port didn't fixed the problem.
Hello,
I had a similar problem.
At first it only carried in certain positions or pressing the region where the flat connection. After 1 months it stopped completely.
My problem was in the motherboard charge connector, I needed to buy a new connector to replace with solder. After 30 days, everything continues to function normally.
Wawawagl said:
Hello,
I had a similar problem.
At first it only carried in certain positions or pressing the region where the flat connection. After 1 months it stopped completely.
My problem was in the motherboard charge connector, I needed to buy a new connector to replace with solder. After 30 days, everything continues to function normally.
Click to expand...
Click to collapse
Thank you very much that's the answer I was looking for one more thing can you guide where to buy the connecter for the motherboard and can you tell me how did you manage to replace it.
Update I just got mine fixed the btb connecter for the charging port on the motherboard was loose it needed to be resoldered in case it is more damaged you should get a new btb connecter I'll put the link to buy from link: https://rounded.com/sony-board-connector-btb-socket-2x10pin-1306-0093.html
can u guide me how to do it?
If u know any trusted and skilled repair person just tell him what the problem is and make sure the repair person fix it the right way as described otherwise he might end up damaging ur phone.
alrighty thankss, i'll update soonnn, i already change the port but it still the same
Hello, can you update me on this, i'm facing the same issue. Let me know if this fixed your problem.
yukikunn said:
alrighty thankss, i'll update soonnn, i already change the port but it still the same
Click to expand...
Click to collapse
Changing the port won't fix the issue it can only be resolved if u change the btb connector on the motherboard.
Anyone knowing how to do it?
Hi. Stripped phone down and removed old BtB connector. How do you solder the new part to the motherboard. Is it just the four corners you solder or do all x10 pins on each side need to be soldered?
Can somebody who has changed a BtB put a step by step guide if poss?
yukikunn said:
can u guide me how to do it?
Click to expand...
Click to collapse
ok update i've been trying to repair it/solder it in a couple 3rd repair (because there's no sony xperia service center here in indonesia..) and they say they can't, then i wen't to this repair shop (this one looks not promising) then i got a message after 3 day they say they can't repair it, i was hopeless, i left my phone there.., and after 1 and a half month i think, i finally went to get my phone, and when i arrives to get my phone they charge me 15$, in my head i was thinking "why they charge me? they didn't even fix it"
then the repair man said "we fix it" i was shock they didn't even message me and said it was fixed (they have to) so i pay the 15$ and check the phone its completely normal it's charging the fast charge work, but.. they reinstalled everything (factory reset) kinda strange.. but it's find ok so that's it

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