Ringer turns to vibrate after receiving sms - ONE Q&A, Help & Troubleshooting

Hi,
I have a strange problem:
Each time the phone receives an sms the sms tone is heard then the phone goes straight to vibrate only mode for both incoming calls and sms.
I can't find, or think of a setting that would be doing this. I have changed sms app without luck and have also re flashed the OS.
Any help appreciated
The phone is unrooted and running the latest Cyan OS (13.1.2-ZNH2KAS3P0)
Cheers,

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