Hi everyone,
i have just recieved my Meizu mx4 pro 16GB from Fastcardtech and the version was instaled is 4.2.8.1A version .and the model number is :M462U.
when i tried to set the fingerprint reader it does not work it tell me place your finger on home button and when i do nothing happend ,well it is supposed to take me on this screen (look image bellow ) when i palce my finger on the home button:
https://www.aivanet.com/wp-content/uploads/2014/12/meizu-mx-4-pro-unboxing-aa-12-of-16-710x399.jpg
but it always stuck on this screen :
http://blog.flosmall.com/wp-content/uploads/2015/04/4-5.jpg
no matter what i do nothing work,but here what i did :
1 - tried all my 10 fingers and my wife’s and son’s fingres . (same problem)
2 - reboot . (same problem)
3 - clear data and factory reset. (same problem)
4 - i installed those version ( 4.1.1.2A and 4.1.1.1A and 4.5.7.1.A ) and repeated all the tries above but the problem remain.
the phone came new and it does looks new to me.and the main reason that i bought this phone is that because it was a flagship and have a fingerprint reader.i still didn’t contacted the resseler ( FastCardTech) .i wan’t to confirm first if this problem is sofware or hardware side.
please anyone can help me . :frowning:
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I have received it, but it has a touch problem , if i touch the screen between 2 or 3 cm from the bottom it not work good.
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Regards
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post a screenshot of the about device screen under settings
Post the specs of the device using CPU-X