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Attn: Gary Key/ASUS...Please address Wifi/Bluetooth issues

Gary Key/ASUS:
I was hoping that you could come on here and address the Wifi/Bluetooth issues that the Infinity has...the same issues that the TFP and 300T also suffer from. ASUS has been quick to address some issues lately, such as the I/O problem, so I was hoping there could be some dialog about the progress or outlook for this issue too.
The issue I am talking about, just in case someone might not have heard, is the issue with the BT and Wifi where the Wifi connection degrades to nearly unusable, or drops out entirely, when you are connected and streaming data to a device via BT. Some examples of this would be playing Pandora and streaming to Bluetooth headphones, or even out to your Home Theatre receiver. When I do this, my internet connection drops from 24Mbps to 2.5Mbps, and then it trails off from there as I let Pandora/IheartRadio/Streaming Radio play...there are intermittent cutouts, the speed trails down to under 1Mbps, and then at some point completely shuts down the Wifi. Personally this is my biggest issue with this tablet, and it was the only reason I returned my TFP(3x), and it is especially frustrating given how lacking the stock speaker on the Infinity is...the tablet volume doesn't get 'loud', and the speaker is facing away from me.
So given the recent firmware update addressing and fixing some of the Infinity's issues, I was hoping you could update us about the progress or prognosis for this BT/Wifi issue...is this something that will ever be fixed, or is this something that Transformer 300T/Prime/Infinity owners need to accept??
My other question, which is more important IMO is...since I think I know the answer to the above question...is there any chance that you can have ASUS add support for USB BT dongles?? This was recently discussed in another thread, with someone questioning whether or not a USB BT dongle could be plugged into the keyboard USB port, and be used for the BT so that it is used instead of the internal BT, therefore bandaiding out of the issue and being able to use BT without having the Wifi dropout. I have tried it, and presently the dongle is not recognized, and I could not find any apps anywhere to get it to work...unfortunately. If I were able to get this to work...either internally or via dongle(sucks having to settle)...I would have ZERO issues with my Infinity, but as of right now this is still a huge issue for me and I am still contemplating returning it and waiting for something that works as it should.
I know you are a busy man, and I appreciate the work you do and how you personally address customers and there issues on here, and I am just respectfully asking you if you could revisit this issue...this time for the Infinity. And especially address the dongle workaround.
Thank you.
G

From what I read it is hardware issue.
wifi and BT sharing same antenna.

lardo5150 said:
From what I read it is hardware issue.
wifi and BT sharing same antenna.
Click to expand...
Click to collapse
I have read the same, and given that the issues persist with the Prime 8 months after release, I don't expect it to be fixed...but would like to see the issue addressed a bit further.
But really the thread should have been titled something more like 'Attn: Gary K/ASUS: Please add USB BT Dongle support'...as that is the more important part of this thread, as I am fairly certain that if this could be fixed with the hardware 'as-is', it would already have been on the Prime and 300T. The thread is more of a request for dongle support...dongles are less than $5 on eBay, and I would be happy to plug one into my USB port when I want to stream via BT to headphones/stereo, if that is what I have to do to maintain my Wifi connection speed and avoid fallout.

lardo5150 said:
From what I read it is hardware issue.
wifi and BT sharing same antenna.
Click to expand...
Click to collapse
Almost all devices have BT and wifi share an antenna.

I can confirm the WiFi issue.
My wifi goes from max (full blue) signal to a grey wifi symbol. When it does, I have to disconnect wifi and reconnect and it works again for some time.
I haven't used BT yet.

iPad 3's are affected by this problem as well.
I think it has something to do with Bluetooth and Wifi transmitting off the same 2.4GHz spectrum. Try adjusting your router settings as according to what these folks did to resolve their issue.
https://discussions.apple.com/thread/3813436?start=0&tstart=0

Lets hope Gary from Asus is also looking into the OTA issues that some of the TF700's are having. This OTA thing is something most stand tablet customers are not expecting nor would they be likely to find a site like XDA there at least some user solutions are available.

the_game_master said:
iPad 3's are affected by this problem as well.
I think it has something to do with Bluetooth and Wifi transmitting off the same 2.4GHz spectrum. Try adjusting your router settings as according to what these folks did to resolve their issue.
https://discussions.apple.com/thread/3813436?start=0&tstart=0
Click to expand...
Click to collapse
My wife's iPad3 has no issues with this but my infinity does. And we sit in the same room.
Sent from my LG-P999 using xda premium

Eroc162 said:
My wife's iPad3 has no issues with this but my infinity does. And we sit in the same room.
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
Is your wife doing exactly what you're trying to do on your Infinity, that is stream video over wifi with the device while listening to the audio over paired Bluetooth?
How is your router setup at home? Are you broadcasting b/g/n?

the_game_master said:
Is your wife doing exactly what you're trying to do on your Infinity, that is stream video over wifi with the device while listening to the audio over paired Bluetooth?
How is your router setup at home? Are you broadcasting b/g/n?
Click to expand...
Click to collapse
I tried my infinity watching Netflix and listening to my jambox. Low resolution and choppy then stops. Then I took my wife's ipad3 and did the samething. Perfect. I have a Linksys E4200v2 with 9dbi antennas and I was 5 feet away from my router which since I called Comcast about my connection has improved to 32mbps. I set my wifi to 2.4ghz only, N only, 20-40mhz and wpa2 security. I sent the infinity back to B&H for a refund. Figured it was hardware problem. I will be buying another one but I do feel hesitant which isn't a good thing. I like the Infinity but I want to be able to watch and listen to music without choppy sound and resolution. For $600 that's what I want from my Infinity. I will try with the next one.
I tried channel 1,6 & 11 but I got better performance from auto
Sent from my LG-P999 using xda premium

I can't believe more people aren't concerned with this issue, esp given how inept the onboard speaker is.

I'm having the same problem and think it should be addressed too.

I found my bt dongles but I hope if they do come up with something that its a nice half moon shaped Bluetooth dongle that fits along side the dock because the one I have sticks out like a sore thumb
1/2 inch.
Sent from my LG-P999 using xda premium

Eroc162 said:
I tried my infinity watching Netflix and listening to my jambox. Low resolution and choppy then stops. Then I took my wife's ipad3 and did the samething. Perfect. I have a Linksys E4200v2 with 9dbi antennas and I was 5 feet away from my router which since I called Comcast about my connection has improved to 32mbps. I set my wifi to 2.4ghz only, N only, 20-40mhz and wpa2 security. I sent the infinity back to B&H for a refund. Figured it was hardware problem. I will be buying another one but I do feel hesitant which isn't a good thing. I like the Infinity but I want to be able to watch and listen to music without choppy sound and resolution. For $600 that's what I want from my Infinity. I will try with the next one.
I tried channel 1,6 & 11 but I got better performance from auto
Sent from my LG-P999 using xda premium
Click to expand...
Click to collapse
Dude, I hear you loud and clear! I've been taking heat for months trying to just warn people about this but everyone who is in denial just comes back and says nothing is wrong. The people in denial will just tell you their tablet is perfect and everything plays perfect. Just before, sitting outside trying to watch some old TV shows on Netflix and couldn't get 10 seconds of clear video when using a small external BT speaker. MAN that is just frustrating. And YES, my ipad does NOT have this issue. My connection speed goes from 24mb/s to 1.9mb/s. I may as well just turn the tablet off. All the Asus tablets you buy will have this same problem...so when you get your new one you can test it if you like but it will have the same issue. Don't wait to long to return it.

I own a Samsung galaxy nexus and a galaxy tab 10.1. Both of the devices playback videos without Bluetooth audio lag. My newly purchased Infinity has at least a 2 second audio delay. This issue needs to be addressed now. If Asus cannot come forward with a fix, I will have to return this tablet. I do not see a dongle as an acceptable fix when my other devices don't need one.

no problems
I just got my tab 3 days ago. I watched Netflix while using a Bluetooth stereo headset with no lag audio nice and synced and great video quality.

daddydark said:
I just got my tab 3 days ago. I watched Netflix while using a Bluetooth stereo headset with no lag audio nice and synced and great video quality.
Click to expand...
Click to collapse
Your lucky you have one without the defect. Yes, the Wifi/Bluetooth fallout issue has been around since the original released prime. My original prime had the issue, regardless of any sort of antenna mod. Another prime I bought sometime later didn't have any Wifi/Bluetooth fallout issue. I have went through two TF700's atm. First, had the issue along with some screen defects. I returned it. Second, no screen defects and no WIFI/Bluetooth fallout issue. My personal judgement is that its not and issue that can be fixed via any sort of software/firmware fix. I believe it is hardware. Something to do with the quality of chips they are using or something else (my guess). Asus has not come clean on the issue and I don't think they ever will. My advice would be to return the tablet and try another. GL

daddydark said:
I just got my tab 3 days ago. I watched Netflix while using a Bluetooth stereo headset with no lag audio nice and synced and great video quality.
Click to expand...
Click to collapse
Ditto. I am streaming Netflix right now to my LG bluetooth headphones. Zero lag and zero dropout. I was not able to do this with the Prime.
Sent from my SPH-D700 using Tapatalk 2

So, I'm guessing you guys can watch YouTube without audio lag too? Looks like mine is going back.

Interesting. I just tried it. Youtube lagged considerably. Audio and video were not in sync. Went back to Netflix - watching Jim Gaffigan stand-up comedy and audio and video were perfectly in sync.
Sent from my SPH-D700 using Tapatalk 2

Weak Bluetooth?

Anybody else experiencing a weak bluetooth connection with the S6? I'm losing the connection with my Garmin Vivosmart in places I've had no problem connecting with other devices. I'm curious about other's experiences on this as a search hasn't turned up much yet.

I have noticed this as well. I could walk pretty far away from my S4 before it would drop. With this S6, I only get a few feet away before audio gives out. Doesn't disconnect, just loses audio.
Also, random loss of audio from time to time, even when the phone is right next to my head.

Yeah I've noticed the same thing with my S6. At work I don't always keep my phone on me and with my M8 I could walk around the whole building without my G Watch disconnecting and with my S6 I can only get a few feet away before the connection drops.

Yes happening with my moto 360 it is annoying and hopefully will be fixed soon

Haven't had any disconnect issues, but for some reason connecting to my car stereo has been a nightmare. It takes like 5 tries before it actually connects.
Galaxy S6 (Verizon)

sd0070 said:
Haven't had any disconnect issues, but for some reason connecting to my car stereo has been a nightmare. It takes like 5 tries before it actually connects.
Galaxy S6 (Verizon)
Click to expand...
Click to collapse
I'm having issues with my car bluetooth too. It works fine initially, but every couple of days I have to delete my phone and re-pair it for it to connect again.

grim281 said:
I'm having issues with my car bluetooth too. It works fine initially, but every couple of days I have to delete my phone and re-pair it for it to connect again.
Click to expand...
Click to collapse
Same here, takes me 3 or 4 times to try to bluetooth sync with ford sync system. Yesterday it would sync then play for 30 seconds and pause play back. I don't know if its the phone or lollipop as alot of the problems I see are also happening on my nexus 9.

I'm getting sent a new one since I've been having these problems
Sent from my SM-G920V using XDA Free mobile app

sleightofhandus said:
Same here, takes me 3 or 4 times to try to bluetooth sync with ford sync system. Yesterday it would sync then play for 30 seconds and pause play back. I don't know if its the phone or lollipop as alot of the problems I see are also happening on my nexus 9.
Click to expand...
Click to collapse
I had Bluetooth issues on an old phone, and when I flashed different roms the issues were fixed. This leads me to believe that it's software related
Galaxy S6 (Verizon)

iowabowtech said:
Anybody else experiencing a weak bluetooth connection with the S6? I'm losing the connection with my Garmin Vivosmart in places I've had no problem connecting with other devices. I'm curious about other's experiences on this as a search hasn't turned up much yet.
Click to expand...
Click to collapse
Identical experience. With my S4 and my Nexus 9 I was able to literally get to the edge of my large yard before losing connection with my Vivosmart. Now I can't leave the room since getting my S6. I hope it's software and we can somehow change it, because it's ridiculously bad. I also have had to turn my BT off and back on three times this week because it would crash and refuse to talk to either my Vivosmart or my car. As soon as I toggle the BT on the phone it reconnects to everything. Seems to be triggered by starting my car (i.e. the BT car interface becomes available.) Never had either problem with the S4.

lilshooter said:
I'm getting sent a new one since I've been having these problems
Sent from my SM-G920V using XDA Free mobile app
Click to expand...
Click to collapse
Since so many people are having this problem, it's probably phone related and not just an isolated incident.

cybermage1 said:
Identical experience. With my S4 and my Nexus 9 I was able to literally get to the edge of my large yard before losing connection with my Vivosmart. Now I can't leave the room since getting my S6.
Click to expand...
Click to collapse
Yeah this is one of my only remaining complaints about the device. I can't use my Vivosmart for sleep tracking anymore...it disconnects/reconnects way too many times and the persistent vibes wake me up.
So honest question...let's assume it is fixable by software tweaks. What's the fix in that scenario? Reroute more power to bluetooth radio? Other?

iowabowtech said:
So honest question...let's assume it is fixable by software tweaks. What's the fix in that scenario? Reroute more power to bluetooth radio? Other?
Click to expand...
Click to collapse
Well I've seen a lot of threads online for other devices where an Android update affected bluetooth range. Obviously there's some sort of software control for this. I'm rooted, and I'm willing to try some things but I don't know where to begin. I'm not an OS / Kernel guy.

i wonder if its what it is connecting to as well as a problem with S6? i have the Motorola Buds headset and it has worked as expected giving me about 100 foot range when talking on it. i also have a 2013 Ram truck with Uconnect and have not had any issues and it connects right away and reads my text etc.. as it was doing with my Note 3 and ATIV.
i havent tried other devices but have a few like a speaker and will see as i use them if i have issues.

Haven't messed with Bluetooth that much on this phone, but I think wifi is a bit weak
Sent from my Verizon Galaxy S6 using XDA Free mobile app

I've had Bluetooth issues. Seems really short range.

Wifi is about the same as my LG G2, but BT is about half as far. I used to be able to get around 15m at work (lots of shelving) but now I'm lucky to get 5m before hearing static and starting to cut out. Sucks because BT is my main source of music at work.

Anybody had better luck after applying the new ota?

Bluetooth issues

I pretty much love this phone. It would be my ideal device if it had double-tap-to-wake. As it is, I could almost learn to live with using the fingerprint scanner (which I avoid using on all of my other phones) to unlock, but I finally encountered a deal breaker.
I have had all kinds of bluetooth issues. I have a lot of connected devices and I've been encountering the following:
Gear S3 constantly disconnects (even when it's really close to the phone)
Fitbit will not sync
Car Stereo Bluetooth profile deleted itself
AirPods break up, have static, or completely cut out
Here's the thing. I went back to my V20 and I don't have any of these issues. The Fitbit always syncs, the AirPods work flawlessly, the Gear S3 NEVER disconnects, and my car stereo has never disconnected. I have to believe it's a bluetooth stack issue. Perhaps the proprietary processor is to blame. But with all of the bluetooth devices I use on a daily basis, I can't live with this.
I really want to keep the phone, but I think I'm going to have to return it. That sucks because there's nothing else really like it on the market for me. But after all of the testing I've done, I can't draw any other conclusion. Maybe a software update might fix it in the future, but I can't take that chance.
I'm sure some of you will chime in and say "I'm not having any of these issues". That's great. I'm fairly certain you don't have the exact same devices/combination I've listed here. The fact is, my currently daily setup does not mesh with this phone. I still have my Mate 8, but I haven't tested this combination of devices with it yet.

I also have a big issue with this phone's Bluetooth. I can't pair it with a 2014 Pajero. Any other phone works perfect when paired with the car but this one cannot even pair. I always get "pairing failed".
I tried every oprtion and pairing application and still no success.
I know mate 9 has bluetooth 4.2 but it should be backward compatible.
Anyone has a solution or similar issue?

I wonder what firmware version your mate is on.
I'm running MHA-L29C432B138 and I have no problems with my Gear S3, nor with my Mazda bluetooth hookup.

Yeap, latest B138 version.
Gear S3 is fine. Only issue is the car connection

B138 here.
Won't connect to my 451 Bosch Highline car radio (they can't even see each other).
Connects fine to my laptops (Win & MacOS), BT speakers and Xiaomi Roidmi.
Sent from my MHA-L29 using XDA Labs

duraaraa said:
I wonder what firmware version your mate is on.
I'm running MHA-L29C432B138 and I have no problems with my Gear S3, nor with my Mazda bluetooth hookup.
Click to expand...
Click to collapse
I am on MHA-L29C567B138
I have the U.S. unlocked model. So, unless there's something specific about the firmware on that model, I don't know what to tell you. I have tested this repeatedly with all of my Bluetooth devices. Nothing works as it should, especially compared to my other phones. It would be interesting to see if I have the same issues on the Europe firmware, but I'm not flashing it to find out.

This bluetooth seems to be issue with this phone, does anyone know if this is something huewei is working on to fix or its an android issue ?

I hate to be the guy that says "mine works blah blah blah" but I've got multiple devices connected through Bluetooth and have yet to have an issue on any of them. 2 Ford vehicles running Android auto, 3 Bluetooth speakers and a set of Bluetooth headphones.
With that said, I wonder if your actual device is faulty. Has anyone with the issues done a factory reset? If so I'd be contacting Huawei support.
Sent from my MHA-L29 using Tapatalk

I have same issue as describe. My tought is mate 9 do not accept Bluetooth multipoint connection... 2 devices with same profil cannot be connected in same time
Envoyé de mon MHA-L29 en utilisant Tapatalk

I am wondering if the manufacturer is aware of the issue or not but to me it seems more of a Android nogut issue than anything else

I have the same issue. The Mate 9 takes about 3 minutes to pair with my car where my LGV10 automatically did it within seconds. It also does not seem capable of handling being paired with multiple Bluetooth devices at the same time. It has to be disconnected from one and wait to pair with the next one. For cars, I have tried it with both a Tesla and a Jeep GC and the I have the same problem.

greyhulk said:
I pretty much love this phone. It would be my ideal device if it had double-tap-to-wake. As it is, I could almost learn to live with using the fingerprint scanner (which I avoid using on all of my other phones) to unlock, but I finally encountered a deal breaker.
I have had all kinds of bluetooth issues. I have a lot of connected devices and I've been encountering the following:
Gear S3 constantly disconnects (even when it's really close to the phone)
Fitbit will not sync
Car Stereo Bluetooth profile deleted itself
AirPods break up, have static, or completely cut out
Here's the thing. I went back to my V20 and I don't have any of these issues. The Fitbit always syncs, the AirPods work flawlessly, the Gear S3 NEVER disconnects, and my car stereo has never disconnected. I have to believe it's a bluetooth stack issue. Perhaps the proprietary processor is to blame. But with all of the bluetooth devices I use on a daily basis, I can't live with this.
I really want to keep the phone, but I think I'm going to have to return it. That sucks because there's nothing else really like it on the market for me. But after all of the testing I've done, I can't draw any other conclusion. Maybe a software update might fix it in the future, but I can't take that chance.
I'm sure some of you will chime in and say "I'm not having any of these issues". That's great. I'm fairly certain you don't have the exact same devices/combination I've listed here. The fact is, my currently daily setup does not mesh with this phone. I still have my Mate 8, but I haven't tested this combination of devices with it yet.
Click to expand...
Click to collapse
It's interesting and frustrating how different people have different experiences.
As you'll see from my sig area, I am on US version, with 183 firmware. Interesting too, I had first tried a V20, and left it because of BT issues. As you are probably expecting to hear given my intro statement, I am not having BT issues. But, I am on different phone and firmware from most posts here.
I've only had my phone a couple weeks. When I received it it was on 138, and the GPS didn't work at all. Was about to box it back up and send back, but then checked, and had the update. After update, it's been great for me so far.
I'm not sure how different the 138 is from my US phone and yours...but a common thread for problems seems to be (based on this thread) is 138.

Looking to buy but is there a Bluetooth issue?

Hi all, I'm looking to get this device as a replacement for my Mi 8 which is starting to give me some issues. I was looking at reviews online and saw there may be some Bluetooth connectivity issue with drops outs. Has anyone experienced this? Is this an issue or was it solved? Thanks.

rambling1 said:
Hi all, I'm looking to get this device as a replacement for my Mi 8 which is starting to give me some issues. I was looking at reviews online and saw there may be some Bluetooth connectivity issue with drops outs. Has anyone experienced this? Is this an issue or was it solved? Thanks.
Click to expand...
Click to collapse
I've used Bluetooth speaker 3 or 4 times for around 2 hours each time (once since I upgraded to Android 10.)
I've not had any issue with Bluetooth personally, but I've only ever connected to the same BT speaker. Obviously I'm not a huge Bluetooth user, so my personal experience will hold less weight than heavier users.
Sent from my Mi Note 10 using Tapatalk

No issues here with headsets, speakers or cars (with/without Android Auto).

SmartWatch,tws no issues...

Left ear bud, Right ear bud, stereo buds, a few different brands of speakers, two cars, Bluetooth controllers and my computer, so far I haven't had any Bluetooth Issues, if I did it was a simple restart that fixed it, but that was a syncing issue with one of my older Bluetooth headphones.
Sent from my Mi Note 10 using Tapatalk

Question Android Auto (Wired) Black Screen

Good Day Amazing People!
I have recently switched from samsung note 8 to s22u.
My wired android auto on pioneer DMH-Z5150BT worked like charm with note 8, even my partner's s8+ and s20u.
But when I connect s22u it goes into black screen.
I have tried quality connecting cables but no luck.
Please help me fix the problem.
Thanks In Advance!

tried different versions of AA apk?

Sounds like you got a duffer like me.
Finally got my preorder ... is AA bad for everyone else?!
Holy smokes... Android Auto is driving me crazy nuts on this S22 Ultra. Tried the offical cable from my Note9, and two expensive aftermarket ones and all 3 display a laggy, mess. Trying to use Waze and Android Auto as a whole is unbearable on...
forum.xda-developers.com
If you leave it on black screen for approx 10-15mins it will get to install, but then it'll be less than 1 fps and unusable. So much so, I've been tethering to my note9 which works brilliantly even after 4 years of service.
I've tried about 6 different cables so far, but none seem to work. im getting a $40 3.1usb c-a cable over the weekend to try that as a final straw.

Your suggestions and comments are highly appreciated!
When the data cable is plugged in it won't start until updated. I followed the instructions it goes to black screen.
Both my phone and stereo system is on warranty, I am unable to identify the issue.
Please advice if anyone have a FIX!

I had to use the factory cable along with an adapter, usb-a to c, to get my phone to work with AA. There are still occasional hiccups, but they are few and far between.

I've seen so many report similar AA issues, I recall the reply from samsung was that the phone was not compatible with the Pioneer device and was suggested that they reach out to Pioneer to update or something of that sort.

try previous versions of AA from apkpure\apkmirror

Mine worked with a Highlander / JBL factory head unit, but not on my truck with a Pioneer. I don’t think it’s a cable issue since there’s enough bandwidth to play YouTube videos on the pioneer using Pioneer’s goofy web link app using whatever cable.

I had strange issues with AA with my 2019 Honda Pilot. AA with pixel 6 won't work except with the cable that came with older pixel phones. Note 10, Note 20 Ultra as well as S22 Ultra all either disconnect or don't recognize the phone with the same cable. They work fine when a cheap thin cable.

I have no issues with my S22 Ultra connecting to my Hyundai Santa Fe. It had been a while since I connected it since I have built in navigation and was surprised by the update to the interface. Need to play around with it some more, but it is much more functional than before.

S22 is known to have AA issues with several headunit including Pioneer. Blank black screen.

..good nows guys
android auto have updated today with version 7.7.121904 which has fixed the black screen issue with my pioneer head unit.
But I am not able to locate google maps or waze.
Is anyone facing the issue?
Thanks in advance!

Updated here, still 1 fps.

adzu_69 said:
..good nows guys
android auto have updated today with version 7.7.121904 which has fixed the black screen issue with my pioneer head unit.
But I am not able to locate google maps or waze.
Is anyone facing the issue?
Thanks in advance!
Click to expand...
Click to collapse
So, it looks like the AA v7.7 beta fixes the black screen issue on some Pioneer head units, but at the same time, causes the same issue on other Pioneer units where there was no problem with the non-beta. I have a Pioneer AVH-3400NEX in one car and a Pioneer DMH-W4660NEX in another car.
The 3400NEX gives me a black screen with the non-beta version(although you can still hear audio, etc). The beta fixes the issue completely.
The 4660NEX works perfectly with the non-beta (v7.5.62...), but when I install the v7.7 beta, I get black screen on the 4660NEX(but audio works) . . .
Any thoughts on this?
Edit: By the way, AA works perfectly on both head units when connected with my old S10 running non-beta AA.