S7 Turned off, never restarted again... - Samsung Galaxy S7 Questions and Answers

so a customer brought me an samsung S7 (SM-G930F) and he had factory resetted it thru recovery and then got it to FRP Lock and couldnt get it open. well we were supposed to go thu the thing via sms message. before we did that, i wanted to factory reset it to begin with. well, i turned it off (it was on set language page) and it turned off, normally showed the logo and vibrated at the end. then i was gonna boot into recovery. pressed the combination and nothing. tried to boot normally and again, nothing. tried like everything. every combination, on ac, on pc, multiple times. no led or any kind of response. then i put it in the ac for overnight (8h+) and nothing... its like completedly bricked. friend in samsung store did something, he put a cable on it and told me hes blocking the battery and display etc, took the cable away and still nothing... he couldnt figure it out... i tried smart switch but i cant go to download so doesnt work. is there anything to do ? do we really need to take it to RMA ? No root or any kind of modifications. it was bought in around relase.
small crack on the left bottom on the recents button (button works tho)
i heard he go thru recent software update but it worked after until now.
i did what i do normally, usually all devices boot in to logo or more but this... just brick. nothing.

ok well we got the receipt and went to samsung store, they said it would go in warranty repair, but because of the small crack in there, they want to replace the screen before they can take it... so i need to pay 200 for new screen so that they can take battery out and put it back in... yippee... i would do that easily exept it would lose warranty...

If your warranty is void until you replace the screen anyway, just remove the back and reconnect the battery yourself
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[Q] Samsung Galaxy Tab 2 10.1 Hacked, Touchscreen unresponsive

Samsung Galaxy Tab 2 10.1 Hacked, Touchscreen unresponsive
Hi! I need help with my tablet.
Device: Samsung Galaxy Tab 2 10.1 Tablet, model GT-P5113 TS. This model doesn't have a way to yank out the battery.
What's wrong: Touchscreen is not responding.
Current state: Attempting to drain the battery. Doesn't appear to be turned on. Factory reset apparently performed.
What happened: Sorry, this is long. It is as best as I can remember it. It may be somewhat inaccurate.
Yesterday evening, I was on my Windows laptop and logged into my Google account. I *thought* I used the Google Play Store to install Chrome to the tablet. (I had looked at the html5test website and it said Chrome had a higher HTML5 rating than the Dolphin/Jetpack browser I've been using on my tablet.)
But something went terribly wrong.
After sending Chrome to it, I unlocked the tablet and used both Chrome and Dolphin to go to html5test website. They both scored the same or nearly the same. I don't know if any of that is relevant, but I'm including it just in case.
At some point after that, I woke the tablet with the power key and used my unlock pattern on the dots lock screen.
That's when I saw what I believe was mal-ware in action. The settings menus were scrolling and sub-menus being selected, all by themselves. I couldn't say exactly what was changed because whatever program or script that was running the process was going extremely fast.
When I realized it might be trying to send out data over my Wifi network, I turned off the Wifi router in my home.
I repeatedly held down the power key to turn the system off, but doing so only rebooted back to the useless lock screen which was not responding to anything. The normal method of holding the power button for a few seconds to bring up the menu and then tapping the "Power Off" option on that menu refused to power off the system. Nothing on that menu responded to touch.
Entering my pattern on the lock screen did absolutely nothing. I didn't even see any lines traced when I ran my finger over the screen.
At some point, I pulled out the external SD card. I have no idea if whatever hacked the tablet also put a copy of itself on the SD card.
I called a friend who looked up how to restore the tablet to factory settings. I didn't understand the directions exactly, so I ended up on a screen with a Warning!! about installing a Custom OS. (Holding down the Power + Volume Up seems to get me there)
I left it on this screen, and I turned my router back on and using my laptop, contacted Live Chat at Samsung but they didn't understand my problem. They told me to reboot the device and swipe my pattern several times and then after several failed attempts I would have the chance to use my Google credentials to get into it. But the device apparently never registered that my swipe attempts were failing.
So my device was booted up with me locked out, with the WiFi router on for a little while again. I turned off the router as soon as I realized that. That disconnected the chat session, but since Samsung chat wasn't helping me anyway, I didn't bother trying to go back.
I got the device back to the "Warning!!" screen. Then turned the router back on and searched for how to do a factory reset of the device. I found a video on YouTube and followed it.
I pressed the Volume Down and Power buttons simultaneously, followed by letting go of the power button. That brought up a menu which contained several options, including an option to do a factory reset. I used the volume buttons to highlight that and pressed Power key. A second screen came up and I used the volume buttons and power button to select "Yes" to confirm the reset.
It appeared to have done a factory reset, rebooting eventually.
However, after that, when I tried to tap on the touch screen to move forward through the selections, the touch screen was still unresponsive!
So I brought back the "Warning!!" screen and ran the battery down until the screen was blank and it wouldn't start when I held the power key.
Then I charged it for about 20 minutes and rebooted it. I think when it came back it was on the Recovery menu. I think I did a second factory reset, but not 100% sure. It eventually rebooted after a lot longer than usual.
When it came up, it was saying battery was low. I tried to tap the OK button, but nothing happened. Behind the battery window was the first setting screen to set up the device for the first time after a factory reset. (I think selecting USA?)
I brought back the "Warning!!" screen and left it on overnight so that the battery would run down.
That was about 8 hours ago. When I woke up, I used clear tape to keep the power button pressed down, to ensure that the battery will continue to run down.
____________________________________________
What do I do next? How do I get the touch screen to start working again? It is not a hardware problem, unless mal-ware can break the hardware. The touchscreen had been working fine until this happened.
Should I take the tablet back to Best Buy where I bought it at least a year (maybe 2 years) ago? I don't know if it's still under warranty.
I have over 20 year of experience as a software developer, but not for Android. I am not very experienced with doing anything to hardware.
Should I try to fix it myself?
I have never rooted any Android device and I'm not sure what that means, either.
I've never re-installed the ______ ? (rom? image? Odin?)
I read on this and/or other forums that there's a way to replace something, but the instructions were beyond my level of understanding. I would need the procedures to be broken down into steps which don't assume too much about what I know.
I understand how to download a file to Windows, given a URL for it. I understand what a zip file is and how to extract it. I understand how to press hardware buttons and plug in cables, and do these steps in the order I'm told.
I don't understand what I'd use to get the downloaded whatever-they-are onto the tablet to replace whatever-the-other-thing-is so that the touchscreen works again.
As far as I know, Odin is a Norse god.
The only firmware updates I've ever done are the ones that the device does on it's own through Samsung's updates.
I'd deeply appreciate getting this device back since I have extremely limited funds and probably won't be able to buy a replacement.
Thank you,
Linda
LMurphy said:
Samsung Galaxy Tab 2 10.1 Hacked, Touchscreen unresponsive
Hi! I need help with my tablet.
Device: Samsung Galaxy Tab 2 10.1 Tablet, model GT-P5113 TS. This model doesn't have a way to yank out the battery.
What's wrong: Touchscreen is not responding.
Current state: Attempting to drain the battery. Doesn't appear to be turned on. Factory reset apparently performed.
What happened: Sorry, this is long. It is as best as I can remember it. It may be somewhat inaccurate.
Yesterday evening, I was on my Windows laptop and logged into my Google account. I *thought* I used the Google Play Store to install Chrome to the tablet. (I had looked at the html5test website and it said Chrome had a higher HTML5 rating than the Dolphin/Jetpack browser I've been using on my tablet.)
But something went terribly wrong.
After sending Chrome to it, I unlocked the tablet and used both Chrome and Dolphin to go to html5test website. They both scored the same or nearly the same. I don't know if any of that is relevant, but I'm including it just in case.
At some point after that, I woke the tablet with the power key and used my unlock pattern on the dots lock screen.
That's when I saw what I believe was mal-ware in action. The settings menus were scrolling and sub-menus being selected, all by themselves. I couldn't say exactly what was changed because whatever program or script that was running the process was going extremely fast.
When I realized it might be trying to send out data over my Wifi network, I turned off the Wifi router in my home.
I repeatedly held down the power key to turn the system off, but doing so only rebooted back to the useless lock screen which was not responding to anything. The normal method of holding the power button for a few seconds to bring up the menu and then tapping the "Power Off" option on that menu refused to power off the system. Nothing on that menu responded to touch.
Entering my pattern on the lock screen did absolutely nothing. I didn't even see any lines traced when I ran my finger over the screen.
At some point, I pulled out the external SD card. I have no idea if whatever hacked the tablet also put a copy of itself on the SD card.
I called a friend who looked up how to restore the tablet to factory settings. I didn't understand the directions exactly, so I ended up on a screen with a Warning!! about installing a Custom OS. (Holding down the Power + Volume Up seems to get me there)
I left it on this screen, and I turned my router back on and using my laptop, contacted Live Chat at Samsung but they didn't understand my problem. They told me to reboot the device and swipe my pattern several times and then after several failed attempts I would have the chance to use my Google credentials to get into it. But the device apparently never registered that my swipe attempts were failing.
So my device was booted up with me locked out, with the WiFi router on for a little while again. I turned off the router as soon as I realized that. That disconnected the chat session, but since Samsung chat wasn't helping me anyway, I didn't bother trying to go back.
I got the device back to the "Warning!!" screen. Then turned the router back on and searched for how to do a factory reset of the device. I found a video on YouTube and followed it.
I pressed the Volume Down and Power buttons simultaneously, followed by letting go of the power button. That brought up a menu which contained several options, including an option to do a factory reset. I used the volume buttons to highlight that and pressed Power key. A second screen came up and I used the volume buttons and power button to select "Yes" to confirm the reset.
It appeared to have done a factory reset, rebooting eventually.
However, after that, when I tried to tap on the touch screen to move forward through the selections, the touch screen was still unresponsive!
So I brought back the "Warning!!" screen and ran the battery down until the screen was blank and it wouldn't start when I held the power key.
Then I charged it for about 20 minutes and rebooted it. I think when it came back it was on the Recovery menu. I think I did a second factory reset, but not 100% sure. It eventually rebooted after a lot longer than usual.
When it came up, it was saying battery was low. I tried to tap the OK button, but nothing happened. Behind the battery window was the first setting screen to set up the device for the first time after a factory reset. (I think selecting USA?)
I brought back the "Warning!!" screen and left it on overnight so that the battery would run down.
That was about 8 hours ago. When I woke up, I used clear tape to keep the power button pressed down, to ensure that the battery will continue to run down.
____________________________________________
What do I do next? How do I get the touch screen to start working again? It is not a hardware problem, unless mal-ware can break the hardware. The touchscreen had been working fine until this happened.
Should I take the tablet back to Best Buy where I bought it at least a year (maybe 2 years) ago? I don't know if it's still under warranty.
I have over 20 year of experience as a software developer, but not for Android. I am not very experienced with doing anything to hardware.
Should I try to fix it myself?
I have never rooted any Android device and I'm not sure what that means, either.
I've never re-installed the ______ ? (rom? image? Odin?)
I read on this and/or other forums that there's a way to replace something, but the instructions were beyond my level of understanding. I would need the procedures to be broken down into steps which don't assume too much about what I know.
I understand how to download a file to Windows, given a URL for it. I understand what a zip file is and how to extract it. I understand how to press hardware buttons and plug in cables, and do these steps in the order I'm told.
I don't understand what I'd use to get the downloaded whatever-they-are onto the tablet to replace whatever-the-other-thing-is so that the touchscreen works again.
As far as I know, Odin is a Norse god.
The only firmware updates I've ever done are the ones that the device does on it's own through Samsung's updates.
I'd deeply appreciate getting this device back since I have extremely limited funds and probably won't be able to buy a replacement.
Thank you,
Linda
Click to expand...
Click to collapse
Definitely sounds like malware. You have two choices that I see, either root and custom rom or flash back to stock. Since you are stock you'd just be overwriting your existing install. Read this thread and decide your course of action http://forum.xda-developers.com/showthread.php?t=2203309

[Q] lg nexus 5 help needed

While on vacation my wife dropped her nexus 5 into a toilet in a drunkin stooper, All I'm trying to do is retrieve the photos for now, ill worry about trying to get the phone back to operational after I get some vacation pics off of it.. everything I try to do seems to end up not working or another roadblock.. ill just list step by step what happenned..
-phone dropped in water
-i remove the back cover to remove the battery and seen i need tools and its not easily removed so i left the phone in a bowl of rice for the night.. everything appeared dry on the inside and it wouldnt turn on.
-next day it did power on but the touchscreen was unresponsive, removed battery, reinstalled and a screen appeard that said android is starting and optimizinf app ** of**, would keep nearing the end and powering off on its own for hours.. manually powered off and left for another day in rice..
-plugged in and phone would turn on but would not load, the google sign comes on and gets stuck on those four circles just moving around forever..
-hold the volume down and power button to get in the options screen, try powering off and back on, restarting bootloader and etc to no avail. wiped cache and restarted. still same thing.
-when i try recovery it just goes to android with red exclamation mark.
since i got home.....
-when i connect the phone to computer the mtp? driver wouldnt install correctly
-came to this website...
-installed adb, fastboot, and the universal driver. adb doesnt see the device, fastboot does.
im lost, am i missing something?
phone is still under warranty, is it worth sending in to LG?

Help with LG G3 Turns off During Boot & Unable to Factory Reset (is it a lost cause?)

Help with LG G3 Turns off During Boot & Unable to Factory Reset (is it a lost cause?)
Hello everyone. This is kind of a complicated issue, and I would love any help I can get.
Back story:
I have a Verizon LG G3, purchased in December of 2014. I never rooted the phone, so it has been stock this whole time. A couple of months ago, the SD card holder randomly stopped working (no spills or drops). I tried multiple, new SD cards, formatted them and everything, but the phone just kept ejecting the SD card, and corrupting them, so I just gave up on it and stopped using an SD card in the phone. This is not the current issue at hand, but I wanted to preface that I've been having issues with the phone.
Fast forward to a month ago. I had my phone plugged into the wall charging, and was not using it. I noticed out of the corner of my eye that my phone turned off. I unplugged the phone and tried turning it back on. It showed the LG logo screen, then the verizon screen, and then just turned off. When I tried powering it again, it did nothing. I pulled the battery, put it back in, and pressed the power button. I got the same series of lg logo, verizon logo, then off. I thought maybe it was a battery issue and took it to a local phone repair shop. They put in a new battery, but got the exact same boot problem I did. I left the phone with them, and they took it apart to see if it was a hardware issue (and the infamous stuck power button issue). When I returned, they told me that they did not find any hardware issues. It also was not an issue of the stuck power button/power button not working. They decided that it must be a software issue. Their explanation was that the phone had probably tried doing a software update and something went wrong. They said they could only fix it by completely wiping the phone and installing the software back on. I was reluctant to go through with it because (1) I would lose all my data (and I did not back it up, my fault, I know) and (2) it seemed like they wanted me to pay almost 100$ for something I could do at home. So I kept the phone and left it alone for a while. Now, it has been a month since the issue began, and I'm trying to see if I can fix it. Here is what I have tried.
1. Tried to power it normally again, but now the phone won't boot past the lg logo screen (no verizon screen, just turns off)
2. Held down the power button and volume down button, and able to get into recovery.
3. Tried safe mode -> boots to lg logo and turns off
4. Tried wipe cache -> boots to lg logo and turns off, does it twice
5. Tried USB debug -> shows the android icon, looks like its working, turns off
6. Finally tried factory data reset -> goes through the "are you sure" screen; select yes; shows android icon, looks like its working, turns off
7. Tried holding down the up button and plugging it into a computer to reinstall firmware, shows logo and turns off
8. When I plug the phone into the wall, it charges normally. Simply won't turn on past that.
I'm not sure what else I can do to the phone. Is there a way to factory reset from a pc or mac without the phone being on? Will I just have to take it to the tech store so they can do whatever magic they seem to possess? I already plan on never getting another android after the issues with this phone (and many androids before this one), but I need this phone to last until December.
Sorry for rambling and thank you for any help!
Bump

Please help me with my phone.

Hey everyone who reads this.
I'd like to start my topic with apologising if I post this in the wrong section.
So, I have a LG Spirit H440N LTE for about 3 years now, maybe a little less. I've always taken good care of it, both physically and in updates / security wise aswell.
My phone has been working flawlessly until the last 2 days. 2 days ago i was charging my phone, and when it vibrated (meaning its 100%) I pulled the cable off, and pressed the power button (power button locks - unlocks the screen) the screen didn't turn on. I was like "wow that's strange" but didn't care much, i just kept pressing the button every 5-6 seconds, nothing.
At that point I pulled the battery out, let it sit for a short time and then put it back, start the phone, I felt the vibration (meaning it's starting up) but no screen, so my first idea was that I need to get a new firmware and completely reinstall my phone, as it seems like it got bricked.. for no reason, by itself ? Strange thing but I accepted it and literally been googling for 9 hours now and I find more and more issues.
After I got LG FlashTool, drivers, and even 3 different firmwares, I wanted to start the phone in download mode to start upgrading, but even though I held down "volume up for 5 seconds and then put the usb cable in" nothing happened, no screen, my PC didn't recognise the phone either.
So I got a little bit mad and pulled the cable out from the phone, I wanted to remove the battery, but out of nowhere the phone suddenly started loading in, screen working completely fine, i could do whatever i want, so my first thing was to do a hard reset. After the hard reset I set up my usual stuff (important apps etc) and I locked the screen so my battery won't go down. Little did I know, I ****ed up again, because ever since that happened, I can't get my screen to work again. I tried everything I could but my PC still doesn't recognise the phone (even after a LOT of drivers being installed), charging the phone doesn't do anything. Regardless if I remove - put back the battery no screen, no screen in download - hard reset mode either, it's just completely black.
I'd like to have some sort of help, because I am just completely out of ideas, I really feel like a firmware change could fix the phone, but if the computer doesn't recognise it, I have no idea what to do.
rawon3 said:
Hey everyone who reads this.
I'd like to start my topic with apologising if I post this in the wrong section.
So, I have a LG Spirit H440N LTE for about 3 years now, maybe a little less. I've always taken good care of it, both physically and in updates / security wise aswell.
My phone has been working flawlessly until the last 2 days. 2 days ago i was charging my phone, and when it vibrated (meaning its 100%) I pulled the cable off, and pressed the power button (power button locks - unlocks the screen) the screen didn't turn on. I was like "wow that's strange" but didn't care much, i just kept pressing the button every 5-6 seconds, nothing.
At that point I pulled the battery out, let it sit for a short time and then put it back, start the phone, I felt the vibration (meaning it's starting up) but no screen, so my first idea was that I need to get a new firmware and completely reinstall my phone, as it seems like it got bricked.. for no reason, by itself ? Strange thing but I accepted it and literally been googling for 9 hours now and I find more and more issues.
After I got LG FlashTool, drivers, and even 3 different firmwares, I wanted to start the phone in download mode to start upgrading, but even though I held down "volume up for 5 seconds and then put the usb cable in" nothing happened, no screen, my PC didn't recognise the phone either.
So I got a little bit mad and pulled the cable out from the phone, I wanted to remove the battery, but out of nowhere the phone suddenly started loading in, screen working completely fine, i could do whatever i want, so my first thing was to do a hard reset. After the hard reset I set up my usual stuff (important apps etc) and I locked the screen so my battery won't go down. Little did I know, I ****ed up again, because ever since that happened, I can't get my screen to work again. I tried everything I could but my PC still doesn't recognise the phone (even after a LOT of drivers being installed), charging the phone doesn't do anything. Regardless if I remove - put back the battery no screen, no screen in download - hard reset mode either, it's just completely black.
I'd like to have some sort of help, because I am just completely out of ideas, I really feel like a firmware change could fix the phone, but if the computer doesn't recognise it, I have no idea what to do.
Click to expand...
Click to collapse
You might be having hardware issues, such as a faulty power button. If you are the type of user that frequently presses the power button to lock/unlock the screen, this leads to excessive wear on the button components, this is why some users prefer to use the "tap to sleep" and "tap to wake" feature, to avoid wearing the power button out. On my LG, this feature is called "KnockOn", it's located in Accessibility settings.
Sent from my LGL84VL using Tapatalk

Question Z flip 3 bootloop

The problem I have is with the galaxy z flip 3, it worked just fine inthe morning but after it ran outta juice and I charged it to a certain percentage, it stopped working properly, and got into an infinite boot loop, I tried forcing it to restart by long pressing volume down+power , but it didn't work, then I tried opening the recovery by long pressing on volume up+power and yet it also didn't work (I think that maybe it's because it was trying to boot at the time), so have you guys any solutions , please do help me cuz this phone really is important and with all honestly, isn't even mine XD, I'll be waiting for an answer
Your failsafe options are contact Samsung or do a factory reset (and then potentially contact Samsung).
If you can't boot it to anything, the only real option you have is to flash firmware, which likely won't help without wiping.
Unfortunately, not booting doesn't have a whole lot of options that don't wipe data without being rooted. Even then, you'd need recovery.
I see, then I may consider giving it to samsung, as long as they won't reset it, cuz the only reason why the phone is so important is because of the data, altough, isn't there any other way to acess recovery? Cuz I had this problem with the s10 before and I fixed it somehow (a certain Bixby key combination), but this time it seems there isn't any hidden combination.
Samsung is going to reset it. It's a required first step for them to do any work on it, even if the work has nothing to do with the software. What may help find a way to recover the data is starting with how it got to this point. Did you install anything new, change any important settings, or anything else that could have been a part of the issue? If not and it is an unexplained hardware failure, the data is likely gone already.
If it's something you might have installed or changed, it's possible that putting the phone in safe mode and undoing it may solve the issue and let you boot normally.
Booting into Safe Mode:
Make sure the device is powered off (charging is ok, as long as it is not currently trying to boot)
Hold the side key to power on and continue holding until "SAMSUNG" appears and the device vibrates
Immediately release the side key and begin holding volume down until boot completes
If the device has booted into safe mode, you will see a translucent "Safe Mode" in the bottom left
twistedumbrella said:
Samsung is going to reset it. It's a required first step for them to do any work on it, even if the work has nothing to do with the software. What may help find a way to recover the data is starting with how it got to this point. Did you install anything new, change any important settings, or anything else that could have been a part of the issue? If not and it is an unexplained hardware failure, the data is likely gone already.
If it's something you might have installed or changed, it's possible that putting the phone in safe mode and undoing it may solve the issue and let you boot normally.
Booting into Safe Mode:
Make sure the device is powered off (charging is ok, as long as it is not currently trying to boot)
Hold the side key to power on and continue holding until "SAMSUNG" appears and the device vibrates
Immediately release the side key and begin holding volume down until boot completes
If the device has booted into safe mode, you will see a translucent "Safe Mode" in the bottom left
Click to expand...
Click to collapse
Well I just asked the original owner (my mother), and apparently she doesn't remember downloading anything new into it, and it just went crazy by itself, also something else I wanna note, I tried charging it and it booted into recovery all by itself, I taught it was weird but Still went and wiped the cache and then when I tried restarting it it suddenly ran out of juice once again, also, it's second display shows some weird curruption/bug or glitch-like lines. So based off of this, can you really find the origin of this problem and if there is really any hope of saving it's data XD. Thank you btw, and once again, I'll be waiting for an answer
There are hundreds of reasons it could do that, including a faulty board. Thanks to the removal of physical sdcard support, you'd need to get it to boot into something with at least adb support to pull anything off it. Stock recovery doesn't provide any ways to perform a decent backup, but it sounds like the only option that wouldn't wipe the device didn't work.
I see, alright, thanks a lot, I'll consider resetting it
It may be worth trying to flash firmware first. Go into it knowing it may reset the device or leave you needing to reset it, but it doesn't hurt to try if you run out of safer options.
Same here, same symptoms, happened in front of my wife's and eyes face. We are fairly techy and understand our way around our devices. We also noticed the device crashed then would make it all the way to the home screen launcher and before catching signal the crash would cause a restart at that point I went in and did a cash swipe rebooted right back into recovery by itself then I unplugged the cable and it was acting as if it has a dead battery but when the cable was last plugged in during a couple of crash and then restarts all the way to the home screen I know the battery was at 70 something percent. My next step is going to probably be flashed the current firmware that just released on top of it as a dirty flash and see if I can get it to boot. If not then I'm going to do a hard reset and see if that works. When plugged in it automatically starts exhibiting symptoms as if the buttons are stuck. The devices in the OtterBox and it's fairly brand new I would say mint. Not dirty or any smudges either. all I'm saying is I'm one of those type of technicians that say yeah right when people say it just happened I don't know where but this actually happened I don't know when I was able to witness it. I'll come back and let you guys know what works and what doesn't. (By the way excuse my grammar I was voice typing while driving )
ariveraiv said:
Same here, same symptoms, happened in front of my wife's and eyes face. We are fairly techy and understand our way around our devices. We also noticed the device crashed then would make it all the way to the home screen launcher and before catching signal the crash would cause a restart at that point I went in and did a cash swipe rebooted right back into recovery by itself then I unplugged the cable and it was acting as if it has a dead battery but when the cable was last plugged in during a couple of crash and then restarts all the way to the home screen I know the battery was at 70 something percent. My next step is going to probably be flashed the current firmware that just released on top of it as a dirty flash and see if I can get it to boot. If not then I'm going to do a hard reset and see if that works. When plugged in it automatically starts exhibiting symptoms as if the buttons are stuck. The devices in the OtterBox and it's fairly brand new I would say mint. Not dirty or any smudges either. all I'm saying is I'm one of those type of technicians that say yeah right when people say it just happened I don't know where but this actually happened I don't know when I was able to witness it. I'll come back and let you guys know what works and what doesn't. (By the way excuse my grammar I was voice typing while driving )
Click to expand...
Click to collapse
Hello everyone just a quick update. Once I got home I plugged the device into a Samsung fast charger and Samsung OEM USB type-c cable and realize the device booted all the way to the home screen but register the same battery level as I mentioned above. Device was working as if nothing happened to it. So I updated all the apps on the Galaxy store then updated all the apps left over from the Google Play store, I then proceeded to check for a firmware update because I know the April update just released and installed the update with no issues. Updated the apps that needed to be updated again somehow there's always something and unplug the device from the power cable. Everything was working if no issues about half hour later the device cuts off and does not want to power on. FYI I already had my wife contact T-Mobile and get a warranty replacement we only paid $5.00 so my thoughts and conclusion on what's going on something happened to the battery or it's defective. Btw we only use Samsung OEM cables and equipment at home and in the car while connected through Android auto. it's only working while being plugged in it's not charging all the way even though it's registering it's charge level while the device is on.

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