Fingerprint sensor working from time to time - Xperia Z5 Q&A, Help & Troubleshooting

Hello, well I have noticed recently a strange behavior in the fingerprint sensor, but this behavior its always there (its not recently)
I have a pattern and the fingerprint enabled, but the fingerprint sensor only works when ths lockscreen displays the fingerprint logo, but here is the strange thing, the sensor recognize my fingerprint (because it vibrates once and ask for the pattern, if I put another finger its not registered, vibrate twice and doesnt ask for the pattern), I have already flash the phone several times, the first time I believe the sensor just doesnt recognize me, but later I discover this behavior and it looks like maybe a software bug
Something else notice these?
Is there a fix? its sometimes annoying
Thanks!

jacker60 said:
Hello, well I have noticed recently a strange behavior in the fingerprint sensor, but this behavior its always there (its not recently)
I have a pattern and the fingerprint enabled, but the fingerprint sensor only works when ths lockscreen displays the fingerprint logo, but here is the strange thing, the sensor recognize my fingerprint (because it vibrates once and ask for the pattern, if I put another finger its not registered, vibrate twice and doesnt ask for the pattern), I have already flash the phone several times, the first time I believe the sensor just doesnt recognize me, but later I discover this behavior and it looks like maybe a software bug
Something else notice these?
Is there a fix? its sometimes annoying
Thanks!
Click to expand...
Click to collapse
maybe its a hardware issue , i think u said u flashed ur phone several times? tried different ftf files? if thats the case , then its hardware issue. i havent heared that at all. the only issue i have seen before with the fingrprnt scanner is that sometimes it says an error but u reboot and its ok ( havent seen that for months though)

arismelachrinos said:
maybe its a hardware issue , i think u said u flashed ur phone several times? tried different ftf files? if thats the case , then its hardware issue. i havent heared that at all. the only issue i have seen before with the fingrprnt scanner is that sometimes it says an error but u reboot and its ok ( havent seen that for months though)
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Click to collapse
yes I have flashed it several times with the original and other ftf files (always respecting the model number), will try with a friends phone and see if this behavior happen there too

Latest firmware of Nordic Combined hasn't given this issue for more than a month now. Do a clean update I'd say.

Related

[Q] [HELP] Xperia Z3 Auto Rotate Problem

Hi all,
I know some of you faced similar problems with other phones in the past but I just wanna know if it is a software bug or an actual hardware issue so that I can return my handset and get it fixed.
Auto Rotate kinda acts strangely. Doesn't even respond properly and the orientation remains locked. I tried using different launchers hoping it would fix the issue somehow. Nothing seems to work and the strange thing is, while facing this issue, I opened CPU Z to check if the sensors are working properly or not but to my surprise, the sensors are not reading any data. After a restart, all seems to work fine including rotation. But again after a few hours, the same issue occurs. Any fix guys??
santoshcoolhere said:
Hi all,
I know some of you faced similar problems with other phones in the past but I just wanna know if it is a software bug or an actual hardware issue so that I can return my handset and get it fixed.
Auto Rotate kinda acts strangely. Doesn't even respond properly and the orientation remains locked. I tried using different launchers hoping it would fix the issue somehow. Nothing seems to work and the strange thing is, while facing this issue, I opened CPU Z to check if the sensors are working properly or not but to my surprise, the sensors are not reading any data. After a restart, all seems to work fine including rotation. But again after a few hours, the same issue occurs. Any fix guys??
Click to expand...
Click to collapse
Is your smart rotate on? Switch it off to get normal rotation
I suppose factory reset is a last resort. If you still have issues exchange.
Same problem. Z3 autorotate stupidly (does not switch to landscape automatically and then when I want it back to portrait it remains landscape, have to disable rotation). By the way Smart Rotate feature is bugged.
@unmaskedfalesh yes....its turned on. Yet it doesnt work most of the times.
@bel57 yep dude...same problem here....
@abhinav.tella yes I will do that. thank you
santoshcoolhere said:
@unmaskedfalesh yes....its turned on. Yet it doesnt work most of the times.
@bel57 yep dude...same problem here....
@abhinav.tella yes I will do that. thank you
Click to expand...
Click to collapse
U need to hav smart rotate off for normal..rotation.. Had same issue in the beginning wen i firstly got my mobile...smart rotate works different than normal rotation.. Just switch off the smart rotate and there u go...
unmaskedfalesh said:
U need to hav smart rotate off for normal..rotation.. Had same issue in the beginning wen i firstly got my mobile...smart rotate works different than normal rotation.. Just switch off the smart rotate and there u go...
Click to expand...
Click to collapse
I'm not sure if your"..." And statement were meant to be condescending but it came off that way. This suggestion was already made and it didn't help me, don't know about the others.

Fingerprint suddenly stopped working

Hello everyone,my fingerprint was working fine till afternoon,then suddenly I tried unlocking my device and I couldn't with fingerprint. I went to settings and it told me fingerprint error,please restart your device bla bla. When I dial *#0*# under fingerprint test it shows the version butility when I click normal test it says fingerprint initializing fail.Could anyone help?
I get basically the same error!
In my case it stops working even for a couple of days and then it suddenly comes back for no reason (for few days as well). No clue why this all occurs. I assume it's some kind of a hardware issue since, as you mentioned above, the phone somehow stops recognizing the sensor and you end up getting this annoying notification on the lockscreen. I have to mention that my GS6 has never fallen down or been left in the hot (I put a case on it and take . What makes the whole thing even more weird is that sometimes a simple reboot helps - it happens quite rarely though.
Tbh, I thought of two things which would possibly solve the issue since I'm quite sure it's NOT software related (tested different ROMs, kernels, etc) - 1) open the GS6 and check whether the home button is connected properly 2) buy a new home button and replace it. I need some free time to do it though so I guess it won't happen too soon
The biggest problem is that i can't really find any logical dependences, it happens too randomly :|
I have done many reboots,only one time it worked for a while and then stopped working again.
makisss said:
I have done many reboots,only one time it worked for a while and then stopped working again.
Click to expand...
Click to collapse
Exactly. Unfortunately my warranty is voided so I can't even send it to Samsung.

Proximity sensor and others not working properly after android 10 update

My Pixel 3's proximity sensor reads 0cm after android 10 update(using Sensors Multitool), and double tap to wake and lift to wake not working.
I've search on the internet and I read the post of "FIXED - Android 10 - Sensors Bug". and also tried using proximity sensor reset or calibrate app, but all seem not working.
In my case, all other sensors works perfectly(Active Edge,Ambient Light Sensor, Auto-brightness, Accelerometer, Auto-rotation), but proximity sensor have reading of 0cm all the time. Which make the screen black when having a phone call. And double tap/lift to wake is not working(although my accelerometer is working according to sensors multitool).
I don't have screen protector, and this problem happened just after i first updated it to android 10. so i think it might be just a software problem.
I had the october update already, but it is not fixed.
And this is a phone that never oem unlocked or rooted, no trwp installed ever, so it might be a different problem rather than that FIXED one.
I live in a country that I could not send the phone back for repairing or replacement, and i have to use adb sideload to install every ota
(and most of time when I switch my camera to frontfacing camera, it will buzz and vibrate, but when i switch back to rare and back to front, it can be fixed. this is another small issue, but it happened before this update already, maybe i just need to mention it)
Any idea what might cause this and how can I fix them?
Thanks.
https://forum.xda-developers.com/showthread.php?t=3967525&p=80233629
TonikJDK said:
https://forum.xda-developers.com/showthread.php?t=3967525&p=80233629
Click to expand...
Click to collapse
i read this already and my issue is not the same one as mentioned...
in that issue, all sensors are dead, but not in my case.
my device is never unlocked or rooted, no twrp installed, so maybe nothing has right to write the persist?
and if it is the same one, it should be fixed in october patch, but mine is not FIXED at all.
zhangcx93 said:
i read this already and my issue is not the same one as mentioned...
in that issue, all sensors are dead, but not in my case.
my device is never unlocked or rooted, no twrp installed, so maybe nothing has right to write the persist?
and if it is the same one, it should be fixed in october patch, but mine is not FIXED at all.
Click to expand...
Click to collapse
I factory reset my device yesterday and it fixed a lot of errors I was getting. Have you tried factory reset?
Be sure the phone has backed up to the google drive

OnePlus 8T KB2003 Model - fingerprint issue

Hello,
I have this phone for near 1 year and I always had this problem.
The problem is not happening very often but it happens by time on time.
It was happening more often before, when the phone stays with locked screen for a longer period.
But now it happens whenever it wants and I can't understand what could be the issue.
Maybe some process is failing by my opinion.
So the problem is that sometimes when I put my finger on the fingerprint icon on the screen while the phone is locked, nothing is happening, the fingerprint icon is not active and it doesn't read my finger. So I need to enter my pincode, the fingerprint sensor is just not working at all. When I unlock the phone with pincode and then lock it, the fingerprint is now working, until sometime later.
I'll be very thankful if someone can help me with this.
Thank you!
AndroidIsTheBestt said:
Hello,
I have this phone for near 1 year and I always had this problem.
The problem is not happening very often but it happens by time on time.
It was happening more often before, when the phone stays with locked screen for a longer period.
But now it happens whenever it wants and I can't understand what could be the issue.
Maybe some process is failing by my opinion.
So the problem is that sometimes when I put my finger on the fingerprint icon on the screen while the phone is locked, nothing is happening, the fingerprint icon is not active and it doesn't read my finger. So I need to enter my pincode, the fingerprint sensor is just not working at all. When I unlock the phone with pincode and then lock it, the fingerprint is now working, until sometime later.
I'll be very thankful if someone can help me with this.
Thank you!
Click to expand...
Click to collapse
I believe that's by design. After a certain amount of time you're asked to login using you password. Once you've entered your password the timer gets reset.
I've seen this on other phones and it also happens on both of my 8Ts.
BillGoss said:
I believe that's by design. After a certain amount of time you're asked to login using you password. Once you've entered your password the timer gets reset.
I've seen this on other phones and it also happens on both of my 8Ts.
Click to expand...
Click to collapse
Thank you, Bill. This kinda answers my question, too bad there is no security option to define if you want this or no.
On my OP 8T the fingerprint stopped working well after gluing the protective glass. Without the glass it works fine.

Reboot Fingerprint Module without Restarting

Hello there,
So my Xperia 5 lately has fingerprint scanner issue that won't respond to my fingerprints (on fingerprint sensor test it says 'Sensor Not OK'). This issue can be solved by restarting the phone (it's simple tips but take a lot of time for me). Does anyone know how to fix/reboot the fingerprint service on system without restarting the phone? Thanks
Regards
I had same issue. But after couple weeks with this problem my fingerprint scanner broke permanently. I dont think there is a solution for that. Tried to ask in many places.
respublikamroja said:
I had same issue. But after couple weeks with this problem my fingerprint scanner broke permanently. I dont think there is a solution for that. Tried to ask in many places.
Click to expand...
Click to collapse
Does the Fingerprint Manager menu disappear from the setting? If not, your fingerprint scanner still has a chance to work again. Try to restart the device again after several weeks.
alvathoni said:
Does the Fingerprint Manager menu disappear from the setting? If not, your fingerprint scanner still has a chance to work again. Try to restart the device again after several weeks.
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Click to collapse
Thx for Your advice but it is not true. Sony had problem with fingerprint sensor in Xperia 5 MK1
Xperia 5 Fingerprint Manager missing from settings
Hi Recently I've encountered problems with my fingerprint manager. Since the update it has completely gone from my settings menu on my Xperia 5. I spoke to someone from the team and they suggested backing up my phone and software repairing my phone. This didn't help one bit. And also erased...
community.sony.co.uk
I tried restart phone after several weeks. I have fingerprint manager in phone but sensor it is not working.

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