Problem with Screen touch - Moto G 2015 Q&A, Help & Troubleshooting

Sometimes the mobile heats up too much and there are touch issues that last for around 2-3 days. The issues are basically while zooming in and out of a pic. I am on stock android 6.01. Also i am not using any screen guard or protector.

That's a issue with the 6.x stock firmwares, you can't solve it till you unlock your bootloader and flash the old touch drivers.

hardik.meisheri said:
Sometimes the mobile heats up too much and there are touch issues that last for around 2-3 days. The issues are basically while zooming in and out of a pic. I am on stock android 6.01. Also i am not using any screen guard or protector.
Click to expand...
Click to collapse
Henriquefeira said:
That's a issue with the 6.x stock firmwares, you can't solve it till you unlock your bootloader and flash the old touch drivers.
Click to expand...
Click to collapse
@Henriquefeira I thought about this when the OP posted it, but the description of the problem didn't match up with the scroll/tap issue many MM users see since it is a specific app (and not Chrome or G+) and a specific gesture and would disappear after a time.
It wouldn't hurt to try it I guess, although since this is a stock device, I would recommend the usual troubleshooting techniques for this device... Wipe cache partition and if that fails factory default, if the problem still occurs on a purely stock device, it is likely hardware and should be repaired by Moto.

acejavelin said:
@Henriquefeira I thought about this when the OP posted it, but the description of the problem didn't match up with the scroll/tap issue many MM users see since it is a specific app (and not Chrome or G+) and a specific gesture and would disappear after a time.
It wouldn't hurt to try it I guess, although since this is a stock device, I would recommend the usual troubleshooting techniques for this device... Wipe cache partition and if that fails factory default, if the problem still occurs on a purely stock device, it is likely hardware and should be repaired by Moto.
Click to expand...
Click to collapse
@acejavelin Thanks i will try and reset to factory and see what happens. Will let you know in 1-2 days. Thanks a Lot. @Henriquefeira Do i have to unlock boot loader for that?

hardik.meisheri said:
@acejavelin Thanks i will try and reset to factory and see what happens. Will let you know in 1-2 days. Thanks a Lot. @Henriquefeira Do i have to unlock boot loader for that?
Click to expand...
Click to collapse
No. You can factory reset straight from settings. But I recommend to remove any Google accounts from settings>Accounts prior to restore, just to avoid Factory Reset Protection trigger.
Broadcasted from Zeta Reticuli

Gravemind2015 said:
No. You can factory reset straight from settings. But I recommend to remove any Google accounts from settings>Accounts prior to restore, just to avoid Factory Reset Protection trigger.
Broadcasted from Zeta Reticuli
Click to expand...
Click to collapse
Ok i will try that.

Related

[Q] Display shaking?

Hi, my display seems to shake, seeming on random. The picture will shake up and down and it makes it impossible to type or do anything until it stops. I don't have any Xposed modules installed and i am running Cataclysm rom with Elemental X kernel. It even does does on the recovery menu and when turning on. Any idea what is causing this and possible fix? Thank you.
I attached a picture of the problem.
I would do a factory reset and wipe the dalvik cache and cache.
Use helium to backup your stuff
Well, if it does it even in recovery and at boot, I would think that it's an hardware issue...
mistahseller said:
I would do a factory reset and wipe the dalvik cache and cache.
Use helium to backup your stuff
Click to expand...
Click to collapse
Tried that, no difference. Flash back to stock?
bradt94 said:
Tried that, no difference. Flash back to stock?
Click to expand...
Click to collapse
Have you tried going back to the stock kernel?
Display Shake
bradt94 said:
Hi, my display seems to shake, seeming on random. The picture will shake up and down and it makes it impossible to type or do anything until it stops. I don't have any Xposed modules installed and i am running Cataclysm rom with Elemental X kernel. It even does does on the recovery menu and when turning on. Any idea what is causing this and possible fix? Thank you.
I attached a picture of the problem.
Click to expand...
Click to collapse
I had the same problem last week. It’s a hardware issue. Kindly visit your nearest service center if possible asap.
vanessaem said:
Have you tried going back to the stock kernel?
Click to expand...
Click to collapse
Yes i have, thank you. I'm guessing that due to it happening even on stock that like others have said that it is hardware related so i will give Google a call and hopefully sort out a RMA. Thanks for the help!
joannn said:
I had the same problem last week. It’s a hardware issue. Kindly visit your nearest service center if possible asap.
Click to expand...
Click to collapse
Thanks for the reply, i will try get in touch with Google to ask about a RMA. Thanks!

OnePlus One Malfunction? Help please

G'day people I've run into something pretty weird with my OnePlus One. I installed the CM12 nightly and booted it up, ran it for a few hours then got ghost touches and the screen became unresponsive at times.
So, having my usual backup of CM11S, I wiped and restored to the latest backup I had and everything was weird. I kept getting ghost touches and reduced responsiveness, and sometimes it would just randomly malfunction and not unlock and just keep the screen off.
Rebooting clears up the problem for about 5 minutes and then it comes back at full blast.
I tried installing the last CM11S update via flashing Calkunins stock XNPH44S zip and still I have all these weird issues that wasn't there before I flashed the CM12 nightly.
Has anyone come across this problem or is it just me and my device? It's seriously a cause for concern, and I'm posting this to both XDA and the OnePlus forums in hopes of getting some sort of help and relief in this situation.
Any assistance is appreciated and I thank you in advance for taking the time to read this.
reflash cm12 nightly and try again.
perhaps use fastboot to flash the partitions .
You might need to find a copy of the first cm11s rom and try that one. I have a feeling your one of the unlucky with firmware sensitivity.
Which date is your phone from? (its on the box)
Sent from my A0001 using XDA Free mobile app
GO back to completely factory fresh, via fastboot commands.
If you still have problems, it's a hardware issue then.
kthejoker20 said:
GO back to completely factory fresh, via fastboot commands.
If you still have problems, it's a hardware issue then.
Click to expand...
Click to collapse
not entirely true, there are different screens, that could be the issue. It was reported in boeffla kernel thread. sesrch throught it and it might contain something useful to try.
also open a support question, Oneplus needs to know how annoying their poor choice of different lcds are
Sent from my A0001 using XDA Free mobile app
bachera said:
reflash cm12 nightly and try again.
perhaps use fastboot to flash the partitions .
You might need to find a copy of the first cm11s rom and try that one. I have a feeling your one of the unlucky with firmware sensitivity.
Which date is your phone from? (its on the box)
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
I'll try to flash CM11S via fastboot to see if it clears up the issue. For now, the date I got mine is 2014-07-16. Shipped to me after 12 days (International shipment via courier)
UPDATE
Flashing CM11S via fastboot resolved all issues as far as I can tell.
Will remain on the lookout for the bugs in the future but for now I'm happy to say it worked for me.
Thank you all again for the advice and guidance, it was appreciated.
GLad it worked for you.
I love when other posters try to punk you when you try to help people.
kthejoker20 said:
GLad it worked for you.
I love when other posters try to punk you when you try to help people.
Click to expand...
Click to collapse
Nobody was trying to "punk" you. There are usually several different potential causes for the same symptom, all he was doing was highlighting that and adding extra information in order to help further (in the case that flashing the stock images didn't help, which has happened many times). He was also trying top help the OP. Calm down.
Transmitted via Bacon
timmaaa said:
Nobody was trying to "punk" you. There are usually several different potential causes for the same symptom, all he was doing was highlighting that and adding extra information in order to help further (in the case that flashing the stock images didn't help, which has happened many times). He was also trying top help the OP. Calm down.
Transmitted via Bacon
Click to expand...
Click to collapse
I thought it was the partition thing too because I had almost the same problem on my HTC Amaze back in 2014, and flashing the OEM RUU helped with sorting things out.
But as for the random screen touches, flashing everything from fastboot helped for only a few hours. The symptoms came back after a while, specifically when I replaced my music and pictures. I'm thinking that I may have a corrupted file on it somewhere but I doubt it'll cause a malfunction like that.
So I tried flashing Franco Kernel, and it seems to have cleared it up..... for now.
It's so frustrating thinking that my device may be defective
UPDATE #2
Flashing Franco Kernel didn't help. Symptoms came back within a couple hours. Will try a custom ROM, specifically AOPK (because I want to )
If that doesn't fix the issue then I've just got to face the fact that I have a defective device (somehow)
Bump
Nothing worked. I contacted the manufacturer but they seem to think doing a factory reset will help. It didn't.
Flashing CM11S via fastboot doesn't help
I really think this is a hardware issue that just emerged from nowhere, probably due to lack of premium or standardized quality adhesive.
There's a really long thread over at the OnePlus forums about a guy who found it was a grounding issue and took some adhesive tape to insulate the area near the proximity sensor (I think? I'll include the link in here somewhere)
Honestly, OnePlus impressed me....at first. But I cannot use a phone that's not working properly.
https://forums.oneplus.net/threads/...-hint-it-was-never-a-software-problem.186235/
Same problem here... I had the first ghost touches after having installed CM12 Nightly.
I was using CM12 built by Daleski75 so far without any issue. The problem does not appear on a regular basis and when it does, a reboot seems to fix it, at least for a few minutes/hours.
I'll try a clean install when the stable version is out (don't really want to wipe now and once more in two/three weeks).
@rdar_93: Did you find a solution? Are you going to send the device back to OnePlus? If it is actually a hardware issue, that will be enough for me, no more OPO. Sending the device back to China after 2 months of use and having to pay for the shipping is not acceptable.
Edit: It's getting worse... I am gonna wipe soon. Here is a short video: drive.google.com/file/d/0B-EYHGTB15_wS1JXdXlmZXVsT0k/view?usp=sharing
I can't post link for now so you'll have to copy and paste it in your browser.
Edit2: After a full wipe and the installation of the latest nightly, the situation seems to be better, even though I will have to use the phone a bit more to see if it happens again. By the way, I lost dt2w and the gestures don't work well, if not at all... When I draw a V, nothing happens, when I draw a circle, the phone behaves as if I did a double tap. Weird. Again, this happens after a wipe+latest nightly installation+wipe again (to be sure ).
sylvain15250 said:
Same problem here... I had the first ghost touches after having installed CM12 Nightly.
I was using CM12 built by Daleski75 so far without any issue. The problem does not appear on a regular basis and when it does, a reboot seems to fix it, at least for a few minutes/hours.
I'll try a clean install when the stable version is out (don't really want to wipe now and once more in two/three weeks).
@rdar_93: Did you find a solution? Are you going to send the device back to OnePlus? If it is actually a hardware issue, that will be enough for me, no more OPO. Sending the device back to China after 2 months of use and having to pay for the shipping is not acceptable.
Edit: It's getting worse... I am gonna wipe soon. Here is a short video: drive.google.com/file/d/0B-EYHGTB15_wS1JXdXlmZXVsT0k/view?usp=sharing
I can't post link for now so you'll have to copy and paste it in your browser.
Edit2: After a full wipe and the installation of the latest nightly, the situation seems to be better, even though I will have to use the phone a bit more to see if it happens again. By the way, I lost dt2w and the gestures don't work well, if not at all... When I draw a V, nothing happens, when I draw a circle, the phone behaves as if I did a double tap. Weird. Again, this happens after a wipe+latest nightly installation+wipe again (to be sure ).
Click to expand...
Click to collapse
I contacted them and they sent me a program to use. It uses fastboot to flash CM11S and probably fix the partitions that are messed up (I'm making an assumption)
UNFORTUNATELY I'm stuck in a bootloop.
I'm so angry, disappointed and depressed at the same time. I paid about $2500 TTD (in my country) which is probably the equivalent to somebody's rent. I had to work a month to save up the money to buy this and it turns out that the device is faulty after a certain amount of time (or at least mine was)
This is BS.
They said to send them a snapshot of what went on with the fastboot thing, so I figure I"ll upload it here too.
rdar_93 said:
I contacted them and they sent me a program to use. It uses fastboot to flash CM11S and probably fix the partitions that are messed up (I'm making an assumption)
UNFORTUNATELY I'm stuck in a bootloop.
I'm so angry, disappointed and depressed at the same time. I paid about $2500 TTD (in my country) which is probably the equivalent to somebody's rent. I had to work a month to save up the money to buy this and it turns out that the device is faulty after a certain amount of time (or at least mine was)
This is BS.
They said to send them a snapshot of what went on with the fastboot thing, so I figure I"ll upload it here too.
Click to expand...
Click to collapse
I guess you didnt unlock bootloader first
Which when you do wipes the phone so you loose all your stuff.
possible workaround is fasboot on custom recovery and then flash the zip that sets unlock status and circumvents the whole format thing
Sent from my A0001 using XDA Free mobile app
bachera said:
I guess you didnt unlock bootloader first
Which when you do wipes the phone so you loose all your stuff.
possible workaround is fasboot on custom recovery and then flash the zip that sets unlock status and circumvents the whole format thing
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
I actually did unlock my bootloader.
PS I also got tired of seeing CM11S try to boot up so I flashed ColorOS (because it's the only rom I had on my laptop. Why not download another 4.4.x AOSP rom? Unstable wifi at school)
So yeah, wifi is not turning on. Gonna try the program again. I wonder if it would work this time?
The conditions aren't as different as before, could work, right?
Honestly I want to wait but they take so long to reply.
UPDATE
After flashing ColorOS I decided to go back and try doing the CM11S via fastboot commands. Still got a bootloop but hey I got the correct fastboot logo now in case if it made a difference.
So I did the compulsory flashing commands when I went from Color to CM11S and still bootlooped.
So I booted into fastboot again
fastboot oem unlock (supposed to unlock bootloader and reboot if it's locked, no reboot if unlocked [assumption])
then rebooted into fastboot again, ran the batch files OnePlus sent to me which essentially flashed CM11S just like you would over fastboot, but with added modems etc.
Successfully booted into CM11S without issues, WiFi works again and so far no symptoms as yet.
Will keep this post updated if anything happens.
My screenshots of the batch file commands OnePlus sent would be found in the attachments.
UPDATE 2
So I think it's fixed permanently this time.
I'm not sure though. It hasn't done anything weird. I will copy my music and photos to see if that would cause anything to happen
I would stay away from os since it messes up partition and people ran into data drop out and modem issues.
Cm11s Roms are the way to go on this hardware.
FYI, when you flash CM12 the radio is overwritten with an alpha/beta radio which causes (well, caused for me) THE EXACT issues OP was having in CM11/S. The CM12 radio (as far as I can tell) ONLY works with CM12 - making going back a PITA.
If you have the baseband in this thread (see screenshot in first post) then that means you are on the experimental radio and are going to have a bad time if you aren't on CM12.
I flashed the latest OTA radio found here and all was right with the world (at least where my OPO was concerned ).
hp13 said:
I would stay away from os since it messes up partition and people ran into data drop out and modem issues.
Cm11s Roms are the way to go on this hardware.
Click to expand...
Click to collapse
I would like to go back to CM11s to check if the situation is better. I tried to flash the lastest CM12 build and it seems to be better but still not as good as before
When I do a wipe and then flash the ROM in TWRP, there are some "folder already up to date", which I would like to avoid. What I would like to do is doing a complete clean install of either CM12 or CM11s plus rewriting the partitions,... So that I'm sure if the problem is still here it is due to an hardware issue.
Is there any chance someone can help me with this? Even with a link... I searched for "write partition" without any luck :-/
Thanks !
EDIT: Do you think the OnePlusRecovery Tool can help me with this?

i have a pixel 2 on Android P

So I have a Google Pixel 2 and I installed the android P preview via sideload but I had my bootloader locked now I can try to toggle OEM unlock and put in my pattern but after I put my password in it still says it's off idk what to do I haven't tried to flash the 8.1 factory image or unlocking yet but idk if I'll be able too there's I'm almost 100,% sure it's not a Verizon model I don't have any Verizon apps and on 8.1 I could toggle this on and it's not greyed out
I am also not able to change this in the preview, maybe you could install the 8.1 OTA (afterwards a factory reset)to go back. Flashing a factory image will not work with a locked bootloaded, OTA also works with locked BL.
EnormoDerClown said:
I am also not able to change this in the preview, maybe you could install the 8.1 OTA (afterwards a factory reset)to go back. Flashing a factory image will not work with a locked bootloaded, OTA also works with locked BL.
Click to expand...
Click to collapse
That wouldn't brick my phone?
Before you attempt anything extreme, I suggest factory reset your phone and do the minimal setup to get into the settings and try toggling
I did still no luck
To be fair: i can not guarantee that, but i can just imagine 3 scenarios:
1. Update fails, OTA install fails
2. OTA installs but a lot of FC´s with apps (factory reset afterwards shoudl get rid of that)
3. Everything installs and is functional without doing anything (i don´t think so).
i would expect, that option 2 would occure
Installation failed, called Google to see if they could do anything they only referred me to the Android beta website, guess I'm stuck till DP2 comes out
AaronGavin said:
Installation failed, called Google to see if they could do anything they only referred me to the Android beta website, guess I'm stuck till DP2 comes out
Click to expand...
Click to collapse
This is a long shot, but try disabling your lock screen security PIN if you have one, then check the setting again. If still greyed out, try setting a PIN, then check again. This typically prompts for your PIN, maybe somehow something got messed up in the sideload.
March update could just be to old, April update could work because of newer data. OTA checks whether the update is older/newer.
quakeaz said:
This is a long shot, but try disabling your lock screen security PIN if you have one, then check the setting again. If still greyed out, try setting a PIN, then check again. This typically prompts for your PIN, maybe somehow something got messed up in the sideload.
Click to expand...
Click to collapse
That actually worked xD thank you
AaronGavin said:
That actually worked xD thank you
Click to expand...
Click to collapse
Glad to hear. Did it become un-greyed without lock screen security, or after it was re-enabled? I have seen similar behavior before, so I thought it might be the same thing in P.
quakeaz said:
Glad to hear. Did it become un-greyed without lock screen security, or after it was re-enabled? I have seen similar behavior before, so I thought it might be the same thing in P.
Click to expand...
Click to collapse
It was never greyed out just after I put my password in it wouldn't turn on the slider and at first I just thought maybe it is on but bugged out but after I removed my password it just turned on properly I'm about to test it as soon as the factory image downloads again
quakeaz said:
Glad to hear. Did it become un-greyed without lock screen security, or after it was re-enabled? I have seen similar behavior before, so I thought it might be the same thing in P.
Click to expand...
Click to collapse
Back on 8.1 ?

Bad first experience

Has anyone else had any of these problems with their oneplus 6?
-files disappear after each reboot
-keyboard stops functioning on lock screen and I can't unlock the device
-apps randomly losing their data such as Snapchat/Instagram and I have to log back in
-can't use any other keyboard with a password since the device comes encrypted. My s7 used default keyboard before being decrypted.
I have factory reset at least 3-4 times since I have owned the device.
Oneplus customer support said in regards to my files being randomly deleted, "You should just backup your stuff with google drive". Is that really the solution? Just expect my files to be erased and have to recover from backup after each reboot? Most of the customer support people never understand my problems that I am trying to tell them and I can hardly understand them either. Sorry for ranting a bit. I was excited to get rid of my galaxy s7 and try something new that I was told has good rom support and little no bloat on stock ROM, but I've been very disappointed. I guess after seeing their customer support is partnered with Acer it makes sense.
Try a factory reset. I haven't heard anyone report such issues on OP6 before. If it still doesn't work after a factory reset, I would look for a warranty replacement
Pat123 said:
Try a factory reset. I haven't heard anyone report such issues on OP6 before. If it still doesn't work after a factory reset, I would look for a warranty replacement
Click to expand...
Click to collapse
I've factory reset 3-4 times and still have the same issues. Corrupted ROM perhaps? I have seen a few people on one plus forums talk about how their files are being deleted, but those threads disappear magically. I talked to two people today who have the same issue.
user9340 said:
I've factory reset 3-4 times and still have the same issues. Corrupted ROM perhaps? I have seen a few people on one plus forums talk about how their files are being deleted, but those threads disappear magically. I talked to two people today who have the same issue.
Click to expand...
Click to collapse
I've been using it for almost a week with 0 issues... It's probably a faulty unit you're having, make sure it's running the latest 5.1.8 software.
Try installing a custom rom and see if it sorts things out
ramqashou said:
I've been using it for almost a week with 0 issues... It's probably a faulty unit you're having, make sure it's running the latest 5.1.8 software.
Try installing a custom rom and see if it sorts things out
Click to expand...
Click to collapse
Yeah I always do the updates. I started having issues after I updated. Particularly the no keyboard on lock screen happened two updates ago.
Save method: send it back, claim warranty; do it yourself method: https://forums.oneplus.com/threads/oneplus-6-oxygenos-5-1-8-official-download-links.836441/
Download full zip and flash it via system update
which files is it deleting and from what directory? never had any issues, really think a fresh install is best way, start over and don't do any fancy crap at first (root, etc). Root I used to do to every phone, fight and cuss it out because I was not careful, now I never ever root and I'm much happier
jabbermacy said:
which files is it deleting and from what directory? never had any issues, really think a fresh install is best way, start over and don't do any fancy crap at first (root, etc). Root I used to do to every phone, fight and cuss it out because I was not careful, now I never ever root and I'm much happier
Click to expand...
Click to collapse
DCIM, Downloads, whatever directory downloaded Spotify music goes to, Some screenshots would disappear, but not all. I turned on logs and am going to give it another week or so.
Lightbird said:
Save method: send it back, claim warranty; do it yourself method: https://forums.oneplus.com/threads/oneplus-6-oxygenos-5-1-8-official-download-links.836441/
Download full zip and flash it via system update
Click to expand...
Click to collapse
Should I just switch to Android P?
P is still beta with lots of bugs. Some have said it's stable enough for a daily driver but ymmv.
user9340 said:
Should I just switch to Android P?
Click to expand...
Click to collapse
No, too many bugs
user9340 said:
Yeah I always do the updates. I started having issues after I updated. Particularly the no keyboard on lock screen happened two updates ago.
Click to expand...
Click to collapse
It's possible you had a bad flash or bad download. Download a fresh copy of 5.1.8, check the MD5, and install from the system updater (not twrp). If the problems persist, you may have a faulty unit. In nearly a month, I haven't had any of the problems you describe.
iElvis said:
It's possible you had a bad flash or bad download. Download a fresh copy of 5.1.8, check the MD5, and install from the system updater (not twrp). If the problems persist, you may have a faulty unit. In nearly a month, I haven't had any of the problems you describe.
Click to expand...
Click to collapse
I think I just realized I may have done reset system settings instead of factory reset.

Question Help ! No wifi and bluetooth scanning

Hi friends,
Since yesterday, my wifi and bluetooth don't work anymore. When enabling them, it scans nothing . I've made a factory reser without any psuccess !
Never seen an issue like this on any phone...
Thanks for your help guys
Have you tried restarting the phone? I had 1 time yesteday too, suddenly, the phone was idle, and when I checked Wifi found nothing. Restarted and then it works again. Not sure if related to March update or some other stuffs
creezalird said:
Have you tried restarting the phone? I had 1 time yesteday too, suddenly, the phone was idle, and when I checked Wifi found nothing. Restarted and then it works again. Not sure if related to March update or some other stuffs
Click to expand...
Click to collapse
Restarted and also factory reseted
YassGo said:
Restarted and also factory reseted
Click to expand...
Click to collapse
Wow...after a factory reset, that's pretty much it!
You can try doing the reset network settings button (you can search it in the search bar in Settings or find it in the Internet setting on top right button [wrench and reset circle]), but I can't imagine it doing better than a factory reset.
The best/last thing that can be suggested, since it states you are rooted in your sig, is to flash the latest Full Factory image (March) and/or with the "-w" intact (since you stated that you did a factory reset so I imagine your phone is wiped anyways) and see if that doesn't fix the issue. The best 3 methods to achieve this is using the online Android Flash Tool, the tool PixelFlasher that can be found here on XDA, or manually using platform-tools (you must've used one of these in the past to be rooted, so I assume you're familiar).
Hopefully you get it figured out. Worst case, the phone is still under manufacturer's warranty and you should be able to get it replaced with a refurbished if it truly isn't resolved...
simplepinoi177 said:
Wow...after a factory reset, that's pretty much it!
You can try doing the reset network settings button (you can search it in the search bar in Settings or find it in the Internet setting on top right button [wrench and reset circle]), but I can't imagine it doing better than a factory reset.
The best/last thing that can be suggested, since it states you are rooted in your sig, is to flash the latest Full Factory image (March) and/or with the "-w" intact (since you stated that you did a factory reset so I imagine your phone is wiped anyways) and see if that doesn't fix the issue. The best 3 methods to achieve this is using the online Android Flash Tool, the tool PixelFlasher that can be found here on XDA, or manually using platform-tools (you must've used one of these in the past to be rooted, so I assume you're familiar).
Hopefully you get it figured out. Worst case, the phone is still under manufacturer's warranty and you should be able to get it replaced with a refurbished if it truly isn't resolved...
Click to expand...
Click to collapse
Yesterday I dirty flashed March update bmand disabled verity stuff. It forced me to format data. Is it enough or is there a better clean flash way ?
Btw I tried the reset network thing without success
YassGo said:
Hi friends,
Since yesterday, my wifi and bluetooth don't work anymore. When enabling them, it scans nothing . I've made a factory reser without any psuccess !
Never seen an issue like this on any phone...
Thanks for your help guys
Click to expand...
Click to collapse
YassGo said:
Yesterday I dirty flashed March update bmand disabled verity stuff. It forced me to format data. Is it enough or is there a better clean flash way ?
Btw I tried the reset network thing without success
Click to expand...
Click to collapse
Mmmm...when you stated you "factory reset", it wasn't clear whether it was from the OS system setting or when flashing...
I don't think there is a "better clean" way to flash and/or reset the phone. If you're not flashing/sideloading OTA (which you aren't)...
It (reset network) was a very long shot, but worth exploring just in case it hadn't been tried yet...
I mean, I guess you can try Android Flash Tool and even go as far as to flash to both slots and relock bootloader to get a pure, stock status and see if the problem truly sticks that way. You've already wiped the phone, so I doubt this could hurt or you lose anything important at this point. But I can't imagine dirty flashing the latest March update (or even including disabling the verity stuff) wouldnt've addressed or reset things to set the issue straight...
If it's still there after relocking the bootloader and flashing to both slots, then it's warranty exchange time (if you ever want to resolve the issue)...
*most likely the flashing somehow wrecked the system board radio enough...
If/When this works, you'll need go through the trouble of unlocking the bootloader, and reflashing the Full Factory image with disabling the verity & validation stuff, before rooting again.
Ok I think it's a hardware problem. When I shake my phone, I hear something moving.
I dropped it from my bed saturday night. The wifi module must be disconnected.
Let's send it to Google....
YassGo said:
Ok I think it's a hardware problem. When I shake my phone, I hear something moving.
I dropped it from my bed saturday night. The wifi module must be disconnected.
Let's send it to Google....
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Are you sure that what you are hearing move when you shake the phone is just the OIS for the camera? All phones with OIS will make some noise when you shake them.
jaseman said:
Are you sure that what you are hearing move when you shake the phone is just the OIS for the camera? All phones with OIS will make some noise when you shake them.
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Click to collapse
I don't know my friend. Google will send me the return process tomorrow. They told me 7 to 10 days for repairing. Why did I sell my old oneplus ?
YassGo said:
I don't know my friend. Google will send me the return process tomorrow. They told me 7 to 10 days for repairing. Why did I sell my old oneplus ?
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Click to collapse
I have had several OnePlus phones and they have all been great for me! However, I am having no problems with my 7 Pro either so....YMMV

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