Frozen on Google screen and recovery splash - Nexus 5 Q&A, Help & Troubleshooting

Unlocked, rooted, TWRP, Cataclysm Final Lollipop (my phone never played nice with any MM ROM I tried, so I just went back to this and have been great ever since)
My phone has been rock stable for months, today I pull it out of my pocket and the screen is black. I turn it back on and it freezes on the Google screen with the unlock logo.
I can get into bootloader via power+voldown, but if I launch recovery it gets past the Google screen but then freezes on the TeamWin page.
Any suggestions, please? Searches intimate power button issues, but given I get no bootloops, I can turn the phone off reliably by holding the power button down, and it freezes at the same point consistently, it's hard for me to think that's the issue in my scenario, too. Thank you!

As an update, I used fastboot to successfully flash the newest version of TWRP, just to be sure, but it still gets stuck in the same spot, as does trying to boot normally.

Try flashing a stock ROM including userdata.img file.

audit13 said:
Try flashing a stock ROM including userdata.img file.
Click to expand...
Click to collapse
Thanks for the suggestion. Is there any way to get my personal data off before I do this?
I guess beggars can't be choosers, but I'd hate to lose anything I don't have backed up already if it ends up being another issue after all (the power button, etc.).
A corrupted ROM can prevent a clean, freshly-installed recovery from launching properly?
Thanks again.

Try flashing different version of TWRP? Maybe one of them will allow you to mount the data partition and copy off your data.

While trying to flash the (stock) new system images, I keep getting "remote: flash write failure" and/or "remote: failed to erase partition." This is via a toolkit or manually via fastboot.
The bootloader remains unlocked through all this
It's especially odd, since now I'm getting it on my recovery partition, which I was able to write to earlier today.
A cursory search of this forum suggests I'm SOL unless I replace the whole motherboard, at which point I might as well get a new phone. Do you (all) concur?
Last ditch thought: I went jogging when it went dead--outside chance a connection to the memory on the motherboard got jostled and could be reattached? Or is it fried?
Continued thanks.

The memory is soldered into place but it is possible that something happened during your jog. I also jog with my nexus 5 for 20 to 30 km per week and have done so for the past year without any issues.

Related

Having the oddest problems. Fear a brick.

I am on a Verizon Razr Maxx HD (xt926). This all started when I decided to cleanly flash the newest version of CM10.2. I had been running it before. I wanted to start from a blank slate, so I went into TWRP and did the format wipe. Installed the newest CM10.2 nightly and gapps. This went fine and I booted into the ROM and started recovering all of my stuff. I installed F-droid and AdAway, and rebooted for that. The phone never got past the Bootloader Unlocked warning screen. I turned it off and went into TWRP to try some things. I tried to fix permissions, but it failed, referencing something to do with fdroid. I wiped again and reinstalled CM, but I still couldn't get past the Bootloader Unlocked warning.
I booted into TWRP again and wiped what I could, and accidentally wiped my external SD, and I had no card readers lying around to get the ROM zips back onto it. I downloaded the Razr HD utility, used the batch file, and tried to flash the stock rom through fastboot, but it got stuck in some kind of loop and would not flash correctly. I then tried to do it manually, but got some sort of buffer error. I tried again, and it started ok but I never saw it actually finish flashing.
By this time I finagled the ROM zips onto the SD card and stopped the fastboot and booted into TWRP. I did another set of wipes, and rebooted into TWRP again. I flashed the CM and Gapps. The ROM booted fine from TWRP and I was able to start setting up my account again. I tried rebooting after the initial setup just to see if it was working correctly, and was met with the fastboot screen with fastboot reason: Flash failed. I rebooted into TWRP from there, and tried to boot normally, but it still brought me to the fastboot. I went to the boot menu and tried the normal boot selection, and now my phone is stuck on the Bootloader Warning screen and now it won't even turn off when I hold the power button.
I have no idea what is going on, or why I could get to the working ROM once but not again. Does anyone know anything that could help me?
Kopiok said:
I am on a Verizon Razr Maxx HD (xt926). This all started when I decided to cleanly flash the newest version of CM10.2. I had been running it before. I wanted to start from a blank slate, so I went into TWRP and did the format wipe. Installed the newest CM10.2 nightly and gapps. This went fine and I booted into the ROM and started recovering all of my stuff. I installed F-droid and AdAway, and rebooted for that. The phone never got past the Bootloader Unlocked warning screen. I turned it off and went into TWRP to try some things. I tried to fix permissions, but it failed, referencing something to do with fdroid. I wiped again and reinstalled CM, but I still couldn't get past the Bootloader Unlocked warning.
I booted into TWRP again and wiped what I could, and accidentally wiped my external SD, and I had no card readers lying around to get the ROM zips back onto it. I downloaded the Razr HD utility, used the batch file, and tried to flash the stock rom through fastboot, but it got stuck in some kind of loop and would not flash correctly. I then tried to do it manually, but got some sort of buffer error. I tried again, and it started ok but I never saw it actually finish flashing.
By this time I finagled the ROM zips onto the SD card and stopped the fastboot and booted into TWRP. I did another set of wipes, and rebooted into TWRP again. I flashed the CM and Gapps. The ROM booted fine from TWRP and I was able to start setting up my account again. I tried rebooting after the initial setup just to see if it was working correctly, and was met with the fastboot screen with fastboot reason: Flash failed. I rebooted into TWRP from there, and tried to boot normally, but it still brought me to the fastboot. I went to the boot menu and tried the normal boot selection, and now my phone is stuck on the Bootloader Warning screen and now it won't even turn off when I hold the power button.
I have no idea what is going on, or why I could get to the working ROM once but not again. Does anyone know anything that could help me?
Click to expand...
Click to collapse
Try the solution in the last few posts on this thread. http://forum.xda-developers.com/showthread.php?t=2465695
I hope you get more knowledgeable advice than mine but, were I in your situation, my primary goal would be to get back to STOCK. Forget CM and modding for now. Either through TWRP or through the recovery settings on the phone itself I'd get to where I could do a factory reset. If you're continuously able to boot into TWRP I don't see how your phone could be bricked. My experience is, if I can get a phone to do ANYTHING I've got a shot at figuring out how to get out of whatever mess I've created. I don't know if this could be a factor but I'd put in a different micro SD card too, in case there's something on the card you've got in there.
Just an update. So, I got it to go back to fastboot this morning and I tried using the Razr Utility to flash back stock and stock recovery, but I got a "Failed" line with the reason "Remote Failure". Not sure what that's about. When it reset it got back to the Cyanogenmod boot graphic, but it never started. I left it there for a good 12 minutes.
Right now it's sitting in TWRP. I'm going to let it charge to 100% (it was a little less when I tried all of this) and attempt it again at 100% battery. Thanks for the help so far!
So, I tried using the Razr Utility to flash the system, kernel, radio and for system it was unsuccessful (something about too many threads or strings, something to that effect), but the rest said OK. Now my phone doesn't seem to turn on. My computer still makes the device plugged in sound when it's plugged/unplugged, but I cannot get the screen to show anything or seem to turn on the phone.
Is this it? Is it... bricked!? ;-;
Edit: I ordered the Factory Adapter as a last resort sort of thing. This is lame.
Edit Edit: I've seen the boot logo since my last edit! But... it's not coming back and I still can't even bring up the bootloader. I don't know why it will sometimes turn on or sometimes not. In any case, I'm now hopeful that not ALL is lost.
Bottom line, the adapter will allow you to fix your phone and flash the stock FXZ in RSD Lite or fastboot and get back to a clean slate and start over.
That's why we went to the trouble of making them!
cellzealot said:
Bottom line, the adapter will allow you to fix your phone and flash the stock FXZ in RSD Lite or fastboot and get back to a clean slate and start over.
That's why we went to the trouble of making them!
Click to expand...
Click to collapse
That's the plan! One odd thing happening now... My phone's screen isn't showing anything, so I assumed it was off. I left it unplugged and went to see a movie..... and the phone is still warm. This leads me to believe the phone is still drawing power, for some reason... God this is weird. I'll wait for the adapter and try again. Thanks for the help!
cellzealot said:
Bottom line, the adapter will allow you to fix your phone and flash the stock FXZ in RSD Lite or fastboot and get back to a clean slate and start over.
That's why we went to the trouble of making them!
Click to expand...
Click to collapse
according to the packaging on mine from tbh a chinaman made it, just sayin
Yes, we designed them and contracted through our US supplier who produced all of our cables who, in turn, had them produced in China according to our specifications. There is no longer any injection molded plastic production done in the US that can work at this small scale for affordable rates.
Sorry...that's the way the world works these days.
cellzealot said:
Yes, we designed them and contracted through our US supplier who produced all of our cables who, in turn, had them produced in China according to our specifications. There is no longer any injection molded plastic production done in the US that can work at this small scale for affordable rates.
Sorry...that's the way the world works these days.
Click to expand...
Click to collapse
thanks for making it either way, better to have and not need.
havent had to use it so far
bweN diorD said:
thanks for making it either way, better to have and not need.
havent had to use it so far
Click to expand...
Click to collapse
You're welcome! They are definitely the best $10 investment you can make in any Motorola phone.
Next time you want to invest many thousands of dollars of your own money in a wild, hairbrained scheme to help a bunch of anonymous people on the internet fix their phones that they recently finished destroying themselves, let us know...we have just the plan!
cellzealot said:
You're welcome! They are definitely the best $10 investment you can make in any Motorola phone.
Next time you want to invest many thousands of dollars of your own money in a wild, hairbrained scheme to help a bunch of anonymous people on the internet fix their phones that they recently finished destroying themselves, let us know...we have just the plan!
Click to expand...
Click to collapse
how many thousands, and whats the plan?
I got the Factory Adapter and used RSD Lite to flash stock. And it works! Yay! It's starting up reliably and everything.
Except... it won't start up without the cable attached, and the battery icon has a big question mark on it. It also won't connect to the cell network (but does connect to WiFi). What do I do now?
Edit: So I noticed that while the battery status said "Unknown", it did go from 2% to 3% charge level when I plugged it in normally for a little. My plan at the moment is to try leaving it plugged in for a while and then try taking the OTA update to see if that fixes everything. Good plan?
Edit Edit: Never mind! I just had to let it charge for a bit. It seems to be back in working order, now! Thank you so much for all the help everyone!
That is exactly what is supposed to happen. Congrats on fixing your phone!
The factory cable/adapter does not charge the device but powers it directly, allowing it to boot no matter what state the battery is in or even without a battery at all.
You cannot charge in bootloader, which is why the cable/adapter is so valuable. Once the device can boot/charge normally then you are all set.

[Q] Help: Black Screen after bootanimation

hello xda. i need your help. im desperate. i dont know what else to do with my moto g here's what happened:
first of all, i dropped my moto g into the water.
right after i got it out, it startet bootlooping. then it turned off by itself after almost an hour had passed.
i put it in a bag full of rice for the rest of the night and almost the whole following day. then i plugged it into the wall charger, and it wouldnt charge at all. the only sign of life was the blinking led.
so i took it to Movistar-Peru for repair, and told me the obvious: water damage was not covered in the warranty, then my phone was returned to me.
so i decided to tear it down by myself.
everything was looking fine. the water indicators were red, but everything was clean except for the battery socket: there was mineral condensation around it. i wiped it out, cleaned it away and then the phone would actually charge the battery icon displayed normally.
so i let it charge for 3 hours and after it was completely charged i turned it on. just to run into a black screen after the bootnimation.
good news is it actually can boot into fastboot mode and can access recovery menu.
i did some research here, and seemed like my phone needed a full stock flash (that´s what i thought). i decided to unlock the bootloader, using motorola unique code. (i thought it may be needed for flashing, but it seems it is not necessary)
in recovery, my sdcard folders display normally, i can wipe data/factory reset it normally, BUT when i try to erase cache partition, the phone reboots.
so i started flashing my device through fastboot. i should mention that before i dropped it into the water, i had installed 4.4.2 ota update. but whenever i tried to flash a 4.4.2 rom, i got hab check failed for sysyem, for recovery and sometimes for boot.
now, i've tried several official motorola signed jelly bean roms (nextel br, movistar sp, claro ar, etc etc) including original Movistar Pe jb rom (which ive already flashed uncountable times) with no errors on flashing, but neither of them got me passed the black screen after bootanimation. (the phone is not off, cause the backlight remains on). the only way of getting out of it is rebooting into fastboot mode again (volume- and power).
i've also tried relocking the bootloader, and the process gives me no errors (the word "locked" displays by the end, though the phone then reboots into the "warning bl unlcked" screen) , but regardless of that and the relocking process turning out okay, status code 3 is displayed in menu, meaning the bl wasnt really relocked..?)
in short:
-dropped into water, started bootloop, then it turned itself off.
-next day it would display black screen after bootnimation, no matter what i did.
-if i choose wipe cache partition, the phone reboots.
-i've flashed it "sucsessfully" several times, still runs into a black screen after bootnimation.
-i've unlocked the boootloader
-if i try to reclock: process turns out okay("locked" word by the end), but status code remains being 3.
-i dont care about backups, i had nothing important in my phone (gdrive ftw)
my concearns are:
-possible hardware unrepairable damage
-bootloader got corrupted
-mineral condensation is still there deep inside the components
-maybe gpu? emmc corrupted? semi brick? idk..
my questions are:
-what can i do from now?
-i've read that a new bootloader can be flashed into the phone. risk of bricking my phone?
-if the bootloader is the problem, flashing a new one would solve it?
-in general, what am i doing wrong in all of this? has my phone any chance of functioning normally, at all?
please help me , i miss my phone, i got it for christmas, it is my first smartphone and i woudl like to bring it back to life if possible. thank you for reading.
I can help!
My girlfriend dropped her Moto G in water too, and it also started showing a black screen after the boot animation. I just managed to fix it.
Even if you have done some of this stuff, do it again anyway.
1-Power phone off
2-Press and hold volume down key for 3 seconds, then press the power key, then release both
3-You will see the boot options menu
4-Press the volume down key to scroll to RECOVERY, then press volume up to select it
5-You will see the Motorola logo, then after 10-30 seconds (maybe longer), you will see a Android logo with an exclamation symbol
6-Press and hold the Volume Up key for 10 seconds, then tap the power button
7-You will see a new menu
8-Use the Volume down key to scroll to Wipe data/factory reset, and then press the power key to select it.
9-Then use the volume down key to select yes, and use the power button to confirm
10-Let the phone format, then press the power key to reboot.
Once the phone has switched back on, wait and see what happens. If the Motorola logo comes on and then stays on for ages WAIT! It takes ages, but the phone will come back to life normally and be working in a few minutes! If you see a black screen again:
Repeat steps 1-7
When you see the new menu again, this time select the cache wipe option (it's the last option on the list)
Let the phone wipe and then it should reboot
This time you will defo see the Motorola logo on the screen for ages. Just keep waiting and press nothing. Hopefully after a minute or 2 it will then take you to the welcome screen
Hope this helped. I couldnt find any advice so had to experiment haha
Thank you for replying to my problem
i have already done your steps uncountable times.
every time i try to wipe cache, the phone reboots. it does not wipe anything at all, it just instantly reboots. then bootanimation, then black screen again, but nothing happens. not even after 2 minutes, after 5 or 10. nothing. just black screen until battery drains completely from continously powering the backlight. do you think maybe the water hardware-bricked my phone? also, im ocassionally getting blue screens out of a sudden, then the phone powers itself off.
Ah, ok, sorry my suggestion didn't help. I had exactly the same problem, so surprised this didn't help you. After being dropped in water, all I got was a black screen after the initial start animation. I don't really know much about phones tbh, I just managed to fix mine through trial and error. My girlfriends phone was initially sent to a shop for repair, and although the guy couldn't fix it, he said there was no signs of water damage. Not really sure then why the phone stopped working, but the method I suggested did work for me. I don't think there was anything else I tried. It's worth mentioning maybe that it took 6 weeks before I could fix the phone. Maybe it took that long to fully dry out? Straight after the accident though the phone was put in a bowl of rice for days so it should have been dried pretty quick. Don't really know what else to suggest, sorry I couldn't be more help. Have faith though, I reckon it'll come back to life soon
thank you for posting a reply and thank you for your advice. i appreciatte the attention given. i will further try some other methods in hope of a solution.
Your bootloader is working fine, dont touch it.
Unlock the bootloader and try to install cwm or twrp recovery, mount and format /data , /cache , /system through the recovery (if you manage it get recovery working ofc).
After that download mfastboot and flash stock rom with it.
Btw if you ever put anything into bag of rise, DON'T CLOSE the bag, you`ll probably do more damage than good this way.It should be done in open-air conditions.
liveroy said:
Your bootloader is working fine, dont touch it.
Unlock the bootloader and try to install cwm or twrp recovery, mount and format /data , /cache , /system through the recovery (if you manage it get recovery working ofc).
After that download mfastboot and flash stock rom with it.
Btw if you ever put anything into bag of rise, DON'T CLOSE the bag, you`ll probably do more damage than good this way.It should be done in open-air conditions.
Click to expand...
Click to collapse
are you sure it has nothing to do with the bootloader? now that you mention this.. can a 4.4.2 bl load a 4.3 rom successfully? and moreover, if i flash another bl, it will overwrite my original one right? is there eny problem on that? i am asking because no matter what i do, regardless of the "locked!" message, the menu keeps showing code status 3.
what happens if i flash the recovery and cant mount or flash any rom? or if the black screen persist after that?
and i wish i had known the rice trick before, cause i kept the bag closed for almost a day :s
grahameaddicott said:
My girlfriend dropped her Moto G in water too, and it also started showing a black screen after the boot animation. I just managed to fix it.
Even if you have done some of this stuff, do it again anyway.
1-Power phone off
2-Press and hold volume down key for 3 seconds, then press the power key, then release both
3-You will see the boot options menu
4-Press the volume down key to scroll to RECOVERY, then press volume up to select it
5-You will see the Motorola logo, then after 10-30 seconds (maybe longer), you will see a Android logo with an exclamation symbol
6-Press and hold the Volume Up key for 10 seconds, then tap the power button
7-You will see a new menu
8-Use the Volume down key to scroll to Wipe data/factory reset, and then press the power key to select it.
9-Then use the volume down key to select yes, and use the power button to confirm
10-Let the phone format, then press the power key to reboot.
Once the phone has switched back on, wait and see what happens. If the Motorola logo comes on and then stays on for ages WAIT! It takes ages, but the phone will come back to life normally and be working in a few minutes! If you see a black screen again:
Repeat steps 1-7
When you see the new menu again, this time select the cache wipe option (it's the last option on the list)
Let the phone wipe and then it should reboot
This time you will defo see the Motorola logo on the screen for ages. Just keep waiting and press nothing. Hopefully after a minute or 2 it will then take you to the welcome screen
Hope this helped. I couldnt find any advice so had to experiment haha
Click to expand...
Click to collapse
It worked for me, Thanks
liveroy said:
Your bootloader is working fine, dont touch it.
Unlock the bootloader and try to install cwm or twrp recovery, mount and format /data , /cache , /system through the recovery (if you manage it get recovery working ofc).
After that download mfastboot and flash stock rom with it.
Click to expand...
Click to collapse
ok i did what you said, i tried to flash cwm and fastboot presented no problems, (output is "okay"), but un the phone screen there's a message "mismatched partition size (recovery)", and when i enter recovery, it boots normal STOCK recovery!! i donw know whats happening. i renamed the cwm image to cwm.img and typed in these commands:
fastboot erase recovery
fastboot flash recovery cwm.img
then i clicked recovery option in the bootloader menu... but it booted into stock recovery!! this is so confusing
Now
mfastboot flash partition gpt.bin
mfastboot flash fsg fsg.mbn
at first since it seems you got partitions a bit messed for some reason.
Then flash everything in order, skip those 2
Also if you are really suspcious about the bl is not working fine, just flash motoboot.img from the same version of android you need.
thank you i will proceed to try what you said. though i have a question: is it possible for the bootloader to be overwritten with a previous version?
and what does it mean when the phone outputs "hab check failed for boot/recovery/system (etc)" ? i sometimes get those errors when flashing other region (official) roms
liveroy said:
Now
mfastboot flash partition gpt.bin
mfastboot flash fsg fsg.mbn
at first since it seems you got partitions a bit messed for some reason.
Then flash everything in order, skip those 2
Also if you are really suspcious about the bl is not working fine, just flash motoboot.img from the same version of android you need.
Click to expand...
Click to collapse
i tried what you said and it is all the same. i choose "recovery" after flashing a custom recovery image, but it boots into stock recovery. any ideas on what might be going on?? is it possible for water damage to cause this behaviour ?
tenjou_89 said:
i tried what you said and it is all the same. i choose "recovery" after flashing a custom recovery image, but it boots into stock recovery. any ideas on what might be going on?? is it possible for water damage to cause this behaviour ?
Click to expand...
Click to collapse
Hmm, maybe leave the recovery aside for now and try to boot a 4.3 ROM (stock one).
Also you cannot downgrade to bootloader afaik, but the newer ones work fine with 4.3 ROMs.
I don't think that the eMMC got damaged, cos nothing will work then.I really can't say if your problems are coming from the water dip or it's just the Moto G being stubborn if you do even one thing the wrong way.
PS. How do you flash the recovery?
fastboot erase recovery
fastboot flash recovery recovery.bin
fastboot reboot bootloader
This way?
what about the ram? a guy on some other forum said that maybe the ram got damaged to a point where only a part of it is now writable, and it gets flooded just before the complete boot up of the system, wichi is why the phone would then crash and display a black screen. what do you think about that theory?
i am going to try with 4.3 roms now. oficial and custom and post the results.
liveroy said:
PS. How do you flash the recovery?
fastboot erase recovery
fastboot flash recovery recovery.bin
fastboot reboot bootloader
This way?
Click to expand...
Click to collapse
yes, exactly that way.
edit: except i have images instead of bins, so:
fastboot erase recovery
fastboot flash recovery recovery.img
fastboot reboot bootloader
Typo of mine, should be .img
About that RAM theory, it really doesn't sound viable to me, but who knows.
If I have to guess, I would say it's probably some crucial component failing to initialize properly and the kernel halts the system.
hmmm do you know of a method of checking for the conditions of individual hardware componets through a pc? like probing or running a full check of everything, not just the emmc..?
These seem not to work.
But if you find the correct details, maybe there is something to test in the service menu.
I have the same problem without water damage. I guess its the 4.4 OTA bug.
Tried reflashing the firmware i already have but of no use.
Mine shows the Blue Motorola logo and then doesn't show the boot animation.
Please can anyone help me out :'(

[Q] Android won't boot...

Hey folks...I'm running into a problem I was hoping someone might be able to help with.
Earlier today I pulled my phone out of my pocket at work and saw that it was off...I thought that the battery must have died sooner than I thought. I started charging it in the car on the way home and it wouldn't boot up like normal. It would get to the google or "dots" screen and then reboot. I again thought that the battery might just be really low. After getting home and charging the phone all the way I still can't get it to boot up. As of now, one of 3 things will happen...
1-The phone will turn on, get to the google screen and bootloop (usually when plugged in).
2-The phone will turn on, get to the google screen and freeze.
3-Get to the "dots" screen and either swirl forever or eventually reboot and do one of the above again.
I've read some threads where people suggest this is a faulty power button, that doesn't seem to be the case for me though because I can get into fastboot and it won't select anything or turn off without me doing it.
I've used WugFresh NRT and wiped/reflashed android. I'm running out of ideas. Do you have any others?
I was running the stock 5.0.1, unlocked, not currently rooted.
Thanks!
kyle313 said:
Hey folks...I'm running into a problem I was hoping someone might be able to help with.
Earlier today I pulled my phone out of my pocket at work and saw that it was off...I thought that the battery must have died sooner than I thought. I started charging it in the car on the way home and it wouldn't boot up like normal. It would get to the google or "dots" screen and then reboot. I again thought that the battery might just be really low. After getting home and charging the phone all the way I still can't get it to boot up. As of now, one of 3 things will happen...
1-The phone will turn on, get to the google screen and bootloop (usually when plugged in).
2-The phone will turn on, get to the google screen and freeze.
3-Get to the "dots" screen and either swirl forever or eventually reboot and do one of the above again.
I've read some threads where people suggest this is a faulty power button, that doesn't seem to be the case for me though because I can get into fastboot and it won't select anything or turn off without me doing it.
I've used WugFresh NRT and wiped/reflashed android. I'm running out of ideas. Do you have any others?
I was running the stock 5.0.1, unlocked, not currently rooted.
Thanks!
Click to expand...
Click to collapse
Did you try flashing factory images?
ryukiri said:
Did you try flashing factory images?
Click to expand...
Click to collapse
Yeah, that was what I flashed :/
If you can get into fastboot you "should" be able to flash stock images... Obviously this will revert any root and you will need to flash TWRP/CWM recovery after.
I assume you have a Windows PC with fastboot/adb setup and all drivers etc..
- Download latest "stock" hammerhead images (I cannot post links due to XDA rules... so: "developers.google.com/android/nexus/images#hammerhead"
- Extract the .tgz archive contents on your PC into a folder
- Boot the N5 into fastboot and plug USB cable from phone into your PC
- Go to the folder with the extracted files and run the "flash-all.bat" script on Windows
**Hopefully at this point your device will start to respond.. I.e, on fastboot screen, at the bottom you will see "writing" or something, as the script runs on the command window on your PC.**
If this works, you should be able to reboot once complete and then wait to see if you can get back into your phone.. then you can fastboot again and flash custom recovery, and then whatever rom.
If however you have a hardware issue (i.e, even after the above process it fails) then I am not sure what you could do... I guess ensure it has a complete charge. If you can get into fastboot and the buttons are responsive then it should not be a faulty power button.
Hope this helps :good:
Have you tried a simple factory reset? Reason I ask is it was working fine so sounds like something needs "flushing out" clear cache etc.
kyle313 said:
Hey folks...I'm running into a problem I was hoping someone might be able to help with.
Earlier today I pulled my phone out of my pocket at work and saw that it was off...I thought that the battery must have died sooner than I thought. I started charging it in the car on the way home and it wouldn't boot up like normal. It would get to the google or "dots" screen and then reboot. I again thought that the battery might just be really low. After getting home and charging the phone all the way I still can't get it to boot up. As of now, one of 3 things will happen...
1-The phone will turn on, get to the google screen and bootloop (usually when plugged in).
2-The phone will turn on, get to the google screen and freeze.
3-Get to the "dots" screen and either swirl forever or eventually reboot and do one of the above again.
I've read some threads where people suggest this is a faulty power button, that doesn't seem to be the case for me though because I can get into fastboot and it won't select anything or turn off without me doing it.
I've used WugFresh NRT and wiped/reflashed android. I'm running out of ideas. Do you have any others?
I was running the stock 5.0.1, unlocked, not currently rooted.
Thanks!
Click to expand...
Click to collapse
Did you choose the right model and firmware before you flash in WugFresh NRT?
The above could be right, however when I've used it, it's pointed out if I made that mistake. Having used his software dozens of times I've found it will bring any Nexus 5 back to life.
howard bamber said:
The above could be right, however when I've used it, it's pointed out if I made that mistake. Having used his software dozens of times I've found it will bring any Nexus 5 back to life.
Click to expand...
Click to collapse
Hello! I am apologize for that I didn't read the OP carefully. This happened to me once in that particulary way, but it was immediately after flashing. OP says that it happened suddenly, without reason. So now I am the one, who doesn't read, right? Sorry for that.
Regards, Zagor
Thanks for the responses, but I'm still having trouble.
I have been able to successfully write the newest stock android 3 times (1 without full wipe, 2 with) and the phone still can't boot up and goes through one of the three issues above.
I've also been able to get to the system recovery from the bootloader and I've tried wiping the cache and doing a factory reset from there and the problem remains.
I'd contact google, but I bought it at launch so I don't think they'll do anything for me since it's been 1+ years.
kyle313 said:
Thanks for the responses, but I'm still having trouble.
I have been able to successfully write the newest stock android 3 times (1 without full wipe, 2 with) and the phone still can't boot up and goes through one of the three issues above.
I've also been able to get to the system recovery from the bootloader and I've tried wiping the cache and doing a factory reset from there and the problem remains.
I'd contact google, but I bought it at launch so I don't think they'll do anything for me since it's been 1+ years.
Click to expand...
Click to collapse
Sounds like you have a bad nand sector. From fastboot try:
Code:
fastboot oem lock
Then reboot into fastboot and check if it's locked or not. If the device isn't locked your emmc is corrupt and there is nothing you can do. If that is the case call Google and they will most likely help you out with a RMA.
theesotericone said:
Sounds like you have a bad nand sector. From fastboot try:
Code:
fastboot oem lock
Then reboot into fastboot and check if it's locked or not. If the device isn't locked your emmc is corrupt and there is nothing you can do. If that is the case call Google and they will most likely help you out with a RMA.
Click to expand...
Click to collapse
I was actually able to relock the phone.
Luckily I called google and they're going to send me a replacement.
If anyone else has any other ideas, I'll still take them...I'd rather not be without a phone for the next week!
You won't be without a phone - they are sending a refurbish unit to you , putting a block on your credit card and waiting for you phone to arive at them. Once that happens they will release the funds.

Issue with Samsung Note 8 SM-950F

Hi all! I have exhausted every avenue I can think of, with now hitting a roadblock attempting to repartition the device.
I took this phone to get its physical structure repaired as well as the screen. It took them 6 hours. When I got the phone back they said the "software crashed" and that they attempted firmware flashes to no avail.
The phone is in a constant Boot Loop. It will sit on the Samsung splash screen for a minute, go to a blue screen which tells me it is installing a system update, then an Android figure comes up saying Error. It does this over and over again. I hit the power and volume up key to quickly look at the commands it was throwing out and saw it was unable to access certain directories which I assume is the reason for the failure.
So I reflashed this phone with my relevant firmware using Odin. No firmware or combination of files and methods has brought this phone back.
I was hoping for some help with this project. I want to resurrect this phone, it's a great phone. I would love the satisfaction of doing it myself than at a store.
lexlex121 said:
Hi all! I have exhausted every avenue I can think of, with now hitting a roadblock attempting to repartition the device.
I took this phone to get its physical structure repaired as well as the screen. It took them 6 hours. When I got the phone back they said the "software crashed" and that they attempted firmware flashes to no avail.
The phone is in a constant Boot Loop. It will sit on the Samsung splash screen for a minute, go to a blue screen which tells me it is installing a system update, then an Android figure comes up saying Error. It does this over and over again. I hit the power and volume up key to quickly look at the commands it was throwing out and saw it was unable to access certain directories which I assume is the reason for the failure.
So I reflashed this phone with my relevant firmware using Odin. No firmware or combination of files and methods has brought this phone back.
I was hoping for some help with this project. I want to resurrect this phone, it's a great phone. I would love the satisfaction of doing it myself than at a store.
Click to expand...
Click to collapse
Sometimes after flashing via Odin, it is necessary to boot into stock recovery and factory reset then wipe cache partition then reboot. This doesn't always solve bootloop after flashing via Odin but it is a common solution.
Sent from my SM-S767VL using Tapatalk
Droidriven said:
Sometimes after flashing via Odin, it is necessary to boot into stock recovery and factory reset then wipe cache partition then reboot. This doesn't always solve bootloop after flashing via Odin but it is a common solution.
Sent from my SM-S767VL using Tapatalk
Click to expand...
Click to collapse
I don't understand how to get into recovery mode. The phone, when the charger plugs in, attempts to boot all the time.
I know the Recovery mode key combo but I have no idea to power off this phone. I've let the battery run.

I need help flashing firmware on my bootlooping s10e to recover some files

After the most recent update my phone got put into a bootloop that wouldnt stop for some reason, it would boot and then after I wanna say less than 20 seconds it would reboot itself, and just kept going on in this cycle unless I powered it off when it was booted. Anyway I've been trying everything I can to get the damn thing working again so I can at the very least get my pictures off of it without factory resetting it and nothing is working, and I sorta feel like I've made things worse. I tried flashing with Odin but after that the thing just stopped booting alltogether so that kinda limited my options a lot. Now I'm trying to sideload an update from an sd card which might work if i can find the right thing to sideload onto it but before it gets anywhere it tells me error in /sideload/package.zip (status 7) so either I just need a different thing to sideload or something's broken. Either way I don't know how to get it working cause I have no idea what I'm doing here so now I need help.
My phone is SM-G970U SPR
Sounds like you are in a bad spot. If your pictures are on internal storage then flashing anything in Odin will wipe that.
I think you need to accept that they may be lost.
not so fast, i've used home_csc in all my flashes and when I finally got one working all my stuff was still intact. Now i just need to figure out how to get it to stop bootlooping.
Hello friends, I am currently crying in the same boat!
So, similar to Oske829 my phone ( Samsung Galaxy S10e ) has entered into a bootloop after a recent update that occurred roughly on February 06, 2021.
I am also experiencing the same symptoms as well:
My phone starts to boot up, then fails and Approximately 20 seconds after, it repeats that cycle. The phone continues to bootloop until drained of its battery then repeats this cycle again once if it is charged. **this is the current situation**
After playing around with the buttons, the only progress I've made is reaching the Download Mode. Ive yet to try odin or anything else and would like to ask for some help please! I really want to be able to save the data on there (pictures, music, apps, etc..)
Any help is appreciated, Thanks!
AlphaFeedback said:
Hello friends, I am currently crying in the same boat!
So, similar to Oske829 my phone ( Samsung Galaxy S10e ) has entered into a bootloop after a recent update that occurred roughly on February 06, 2021.
I am also experiencing the same symptoms as well:
My phone starts to boot up, then fails and Approximately 20 seconds after, it repeats that cycle. The phone continues to bootloop until drained of its battery then repeats this cycle again once if it is charged. **this is the current situation**
After playing around with the buttons, the only progress I've made is reaching the Download Mode. Ive yet to try odin or anything else and would like to ask for some help please! I really want to be able to save the data on there (pictures, music, apps, etc..)
Any help is appreciated, Thanks!
Click to expand...
Click to collapse
Download the latest official firmware with Frija tool (no download caps unlike websites like Sammobile etc). Just be aware that if you download and use Android 11 you wont be able to downgrade to Android 10.
After you have downloaded it unpack the zip and run Odin. In order to preserve your data flash the HOME_CSC file not the regular CSC... file. Once you unpack the files you will see.
The phone needs to be in download mode for flashing and battery is suggested to be at 40% or more.
Btw a good way to get out of bootloop and get the phone to shut down is to connect the USB cable (could be from charger or PC) and then press Volume Down+Power buttons to force a restart. It may be nessesary to do this a few times.
At one point you will not see the boot screen but instead it will show the lightning bolt charging logo and the percentage. After that you can simply unplug the cable and the phone will turn off.
In order to enter Download mode the best way is to start with phone turned off. Hold Bixby+Volume Down buttons and connect the USB cable from PC. Once you see the confirmation screen you can release the buttons and press Volume Up to continue.
AlphaFeedback said:
Hello friends, I am currently crying in the same boat!
So, similar to Oske829 my phone ( Samsung Galaxy S10e ) has entered into a bootloop after a recent update that occurred roughly on February 06, 2021.
I am also experiencing the same symptoms as well:
My phone starts to boot up, then fails and Approximately 20 seconds after, it repeats that cycle. The phone continues to bootloop until drained of its battery then repeats this cycle again once if it is charged. **this is the current situation**
After playing around with the buttons, the only progress I've made is reaching the Download Mode. Ive yet to try odin or anything else and would like to ask for some help please! I really want to be able to save the data on there (pictures, music, apps, etc..)
Any help is appreciated, Thanks!
Click to expand...
Click to collapse
So incredibly glad to hear I'm not a lone soul dealing with this issue. I've tried a whole bunch of things to fix this issue but nothing is getting me anywhere. I tried flashing android 10 but as that other lad said you can't flash older versions of android.
At this point I think my only chance of saving the phone is to wait for a new system update to release and flash that in case it somehow magically fixes the phone for some reason. I wouldn't recommend trying to flash atm because it doesn't seem to help currently and if you donk it up you'll lose your data which is not something either of us want to do.
I'll let you know what happens if I try flashing a future update.
Well i had an even bigger problem initially. Not only was my S10e bootlooping. My EFS partition was missing files (dont know how that happened). That meant that IMEI was blank and there was not network connectivity aside from Wi-Fi.
Unfortunately even the stock firmware flash does not fix EFS. Thankfully i had a backup (multiple actually) stored away including EFS. So with some fiddiling around in custom recovery file manager (TWRP) i manged to get that restored. I did lose bunch of pictures in intrernal storage tho. Thankfully it was nothing important. Now i keep everything on SD card and SD Cards backup in PC.
Now im trying to get the phone rooted with Magisk but the damn thing is not working.
This underscores the importance of regular (i had weekly TWRP) backups. I had backups of all partitions except internal data like pictures etc. Lesson learned i guess.
Hey RaXelliX thanks for lending a hand! Unfortunately I'm using a Mac Pro and Frija is a Windows exclusive *tears*
it seems that my next best alternative is to use Samloader instead of Frija, and JOdin3 instead of Odin. After some research ive realized that I am way out of my depth , but shall continue nonetheless. I'm gonna try your method with these alternatives and hope for the best, that sounds good in theory I was just curious to the thoughts of others more experienced.
And Oske829 your definitely not alone, stay strong and best of luck
Thanks!
There was a new firmware on Sammobile that I just tried flashing, didn't fix the problem, still bootlooping. I am officially out of ideas on how to fix this. I think there's something funky at the hardware/software level that's throwing a fit about having to run android 11 that's causing this, but I have no clue what it could be or how to resolve it. Not sure if there's anything i can do at this point to save my data.
Oske829 said:
There was a new firmware on Sammobile that I just tried flashing, didn't fix the problem, still bootlooping. I am officially out of ideas on how to fix this. I think there's something funky at the hardware/software level that's throwing a fit about having to run android 11 that's causing this, but I have no clue what it could be or how to resolve it. Not sure if there's anything i can do at this point to save my data.
Click to expand...
Click to collapse
You could try flashing a custom recovery (i suggest TWRP: https://eu.dl.twrp.me/beyond0lte/ S10e Exynos version) and the once in recovery connect USB cable to move the data off. If you succeed then you could wipe the phone and get out of bootloop.
When flashing recovery via Odin use the AP field and select the twrp-3.5.0_9-4-beyond0lte.img.tar file and make sure NAND Erase and Re-Partition are OFF. Auto-Reboot could be on or off.
This would touch only the recovery partition and will not wipe data unless you do it yourself inside TWRP.
There are a few caveats with this. The phone may complain about missing VBMETA header. If that's the case i will share a modified TAR file that includes that and TWRP itself. Or the phone could fail flashing custom recovery due to Vaultkeeper that prevents flashing unofficial binaries. This usually happens a day or two after flashing firmware. After that Vaultkeeper disengages.
Obviously your bootloader should be unlocked. You can do that by pressing Bixby+Vol Down before connecting the cable (with phone off) and then long press Vol Up to enter bootloader unlock mode. Bootloader can later be relocked again.
RaXelliX said:
You could try flashing a custom recovery (i suggest TWRP: https://eu.dl.twrp.me/beyond0lte/ S10e Exynos version) and the once in recovery connect USB cable to move the data off. If you succeed then you could wipe the phone and get out of bootloop.
When flashing recovery via Odin use the AP field and select the twrp-3.5.0_9-4-beyond0lte.img.tar file and make sure NAND Erase and Re-Partition are OFF. Auto-Reboot could be on or off.
This would touch only the recovery partition and will not wipe data unless you do it yourself inside TWRP.
There are a few caveats with this. The phone may complain about missing VBMETA header. If that's the case i will share a modified TAR file that includes that and TWRP itself. Or the phone could fail flashing custom recovery due to Vaultkeeper that prevents flashing unofficial binaries. This usually happens a day or two after flashing firmware. After that Vaultkeeper disengages.
Obviously your bootloader should be unlocked. You can do that by pressing Bixby+Vol Down before connecting the cable (with phone off) and then long press Vol Up to enter bootloader unlock mode. Bootloader can later be relocked again.
Click to expand...
Click to collapse
Is this exclusively for exynos phones or can I run twrp on a qualcomm device?
nevermind i found the snapdragon version of twrp
I'm trying to unlock the bootloader the way you described but that doesn't seem to be doing anything, and any guides I'm seeing on how to unlock it all involve doing something that resets the phone which isn't what I'm going for.
Oske829 said:
I'm trying to unlock the bootloader the way you described but that doesn't seem to be doing anything, and any guides I'm seeing on how to unlock it all involve doing something that resets the phone which isn't what I'm going for.
Click to expand...
Click to collapse
You might be out of luck as Snapdragon versions do not allow bootloader unlocks. At least as far as i know. I wrongly assumed you had Exynos version. If the data is important the last resort might be to contact some data recovery company. Im sure they have tools to access the internal memory even if the phone bootloops or flat out refuses to boot.
Flash 4 file firmware
Use Home_csc
If you want keep your data
Hucin44 said:
Flash 4 file firmware
Use Home_csc
If you want keep your data
Click to expand...
Click to collapse
I believe he already tried that and the phone is still bootlooping. Im betting that whatever causes the bootloop is in the data, the data he needs to access.
A bad situation all around because if he wipes the data it will likely fix the bootloop but he will lose the data. If he keeps the data the phone will keep bootlooping and he wont be able to access it. Although i would argue that the data you cant access is effectively lost anyway and that the proper functioning of the phone is more important.
I've heard that theres tools you can use to recover deleted data after resets and stuff since data doesnt get wiped when its deleted its just marked as stuff that can be written over. So I would think there would be a way for me to reset my phone to get it working and then recover the data with one of those programs, but the problem is from what I've heard you need a rooted device to do any of that and since I can't unlock my bootloader I don't think that can happen.
The one last thing I'm going to try before I seek out help from data recovery people is to try pushing the smartswitch apk onto the phone with adb and then hoping I have enough uptime to install it before the phone reboots cause I've heard you can use smartswitch in download mode to backup data, but I haven't found any guides anywhere about how this is done so I don't know if its actually doable.
Oske829 said:
I've heard that theres tools you can use to recover deleted data after resets and stuff since data doesnt get wiped when its deleted its just marked as stuff that can be written over. So I would think there would be a way for me to reset my phone to get it working and then recover the data with one of those programs, but the problem is from what I've heard you need a rooted device to do any of that and since I can't unlock my bootloader I don't think that can happen.
The one last thing I'm going to try before I seek out help from data recovery people is to try pushing the smartswitch apk onto the phone with adb and then hoping I have enough uptime to install it before the phone reboots cause I've heard you can use smartswitch in download mode to backup data, but I haven't found any guides anywhere about how this is done so I don't know if its actually doable.
Click to expand...
Click to collapse
Well I find myself here after 48 hours of s10e hell, with an almost identical issue. After a couple attempts and a trip to our local cell phone repair place, we ended up doing a factory reset, with the same hopes -- that the files were still there but the space marked as "free" and a 3rd party data recovery program could bring them back from the dead.
But they all require your phone to be rooted first - and this being my first venture into phone rooting I'm not really sure which route to go, or if it'll even be worth the effort. Does rooting the phone mean flashing it with a new OS, or simply unlocking superuser access so the recovery software can do its bit? (bear in mind, a lot of these products try to root the phones themselves, but none of them seem to work - I've tried about 4 different products thus far).
I'm convinced that if I can root this phone, the recovery software WILL find those lost sectors and recover the lost data, even after a factory reset -- there's plenty of youtube videos out there that say you can do this, but the rooting bit is what's got me tied up in knots!
huh.. jeah, latest update bricked my s10e too.
but my case, when power on phone, nothing happens, just black.. when conect cable to pc , then i can enter recovery and download mode..
till now nothing helped..
oem locked, frp locked, cant flash custom binaries!
hope next update will fix this madnes..
or need to find same firmware as update.zip what we can flash using stock recovery option (sadly saamsung dont give any update.zip files, i gues its money thing)
so, odin dont help, chimera tools dont help, and enginering combination file give some approval error to flash factory binaries!
houdini987 said:
I'm convinced that if I can root this phone, the recovery software WILL find those lost sectors and recover the lost data, even after a factory reset -- there's plenty of youtube videos out there that say you can do this, but the rooting bit is what's got me tied up in knots!
Click to expand...
Click to collapse
well ,as far as i know, thease all recovery lost data works with HDD type disks, flash memory are out of luck..
because, i easy restored deleted data from my HDD, if it wasnt multiple times formated or writed full hdd , deleted, writed full etc.. but with SSD that software isnt working, due flash memory.. but, maybe im just to old, and there are new softs who can do that, just, i have not seen any jet!

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