I was to turn in my phone (Sony Xperia Z1 compact) for a warranty issue (battery acting up). The guy in the store told me there would be a factory reset at the service point so I went home, used the built in Sony approved "Backup & Restore" app (with current experience - DO NOT USE IT!!!). To be safe I created 3 different restore points (just in case) and stored to my SD card. I backed up everything, contact list, messages, photos etc using the sony app. To be extra safe I did install the google + app to backup my contact list (wich of course also failed, it only backup up 6 of my ~500 contacts, don´t ask me why).
Got the phone back today. Battery replaced (nice!). Software upgraded - Didn´t ask for that but lets see. Went home. Popped in my SD card with my restore points, selected to restore and got the message: "Cannot restore - Selected backup records cannot be used du to incompatible software versions. Please select a more recent backup file". After searching the internet and spending an hour chatting with the sony support it seems I´m pretty much screwed. That (useless) app appears to ONLY be working if used on the exact same phone model with the exact same OS version.
The guy at Sony tells me that the only way to handle this is to unlock the boot loader wich will void my warranty. I asked if it was possible to just pull the contacts and messages from the backup file but no, according to him that app stores the backup up stuff in a non-typical way wich is impossible to reach unless you have the correct version on the phone.
It seems like there are a lot of smartheads in this forum, does anyone have an idea on how to either pull the vital data from the backup or any other idea? The boot loader unlock option is not very tempting since it will void my warranty, not give me automatic updates in the future and on top of that there is a risk I´ll screw up my phone for good.
As a last comment, it would have been nice if the App informed you about the fact that it would only work on the same OS-version, that would for sure have made me think twice and made at least one backup using another system but no. I found threads about this as early as december 2013, still users will continue to loose all their data. A simple popup with that information would save a lot of people a lot of headache.
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http://forum.xda-developers.com/general/xda-assist/restore-incompatible-software-versions-t3418488
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Curious question. So I just recently purchased a microsd card, and I'm about to perform a hard reset so it'll work.. My phone is student developer unlocked and all, so I'm following the legit Mango update currently.
Before the first beta update, I backed up and saved a copy of the back up on my hard drive, whereas it's 6GB. (I reinstalled my computer shortly after, if this matters)
Now, after updating to the final 7720 last night, I checked the backup folder place in Users AppData etcetc., and it's only 774MB. What just happened..?
Edit: New problem now; posted in the fourth post but in case you didn't feel like scrolling down there:
Great. Error code 80180090 after trying to restore. Did a quick Google check and other people have been having the same problem after installing a microsd; guessing that it the restores must match the same amount of space previously?
Is there a way around this?
Previous backups are overwritten. Also the way the phones are backed up now has changed. Before it would back up all your media like music but now it doesn't so the backups are much quicker and smaller.
Ren13B said:
Previous backups are overwritten. Also the way the phones are backed up now has changed. Before it would back up all your media like music but now it doesn't so the backups are much quicker and smaller.
Click to expand...
Click to collapse
that is correct
In addition, if you need to you can copy your backed up restore point (good move!) to where the most recent one is located (AppData etcetc, make a backup of that before as well). Zune should now see the backup you created (easily seen in the date of the restore point within Zune). If you restore it will restore your 6Gb of data.
Great. Error code 80180090 after trying to restore. Did a quick Google check and other people have been having the same problem after installing a microsd; guessing that it the restores must match the same amount of space previously?
Is there a way around this?
Restore points can only be used with the exact same hardware as they were created from. A microSD card or a different phone (even if it's the same model) won't work. Nobody has found a way around this yet.
Hi xda,
Though my thread title may be a little vague and might supposedly be better asked on google or android per se, just patiently read along as I try to explain my dilemma in more detail.
For ICS users, we all know the convenience of the "backup & restore" feature. Everything from wifi passwords, contacts, and installed apps will be magically restored when you install a new firmware on your phone with a full data wipe. And for us flash junkies, that indeed is really convenient.
But even though I have come to love such feature, I've noticed a few quirks as I was using it over time. The backup manifest or shall I say, the list of backed up data gets cluttered as you continue to backup data over time. This leading to a point where my backup data is now so messed up, whenever it auto restores once again, I see previously uninstalled apps back again and duplicate contact entries. So messed up, that I've decided to stop using this much loved feature and just manually backup my contacts, and re-install apps.
So, I am looking for some solution that I might be somehow able to manually edit that current backed up list (over at google or wherever it's stored), and update which will be restored if ever I flash my phone again. Or wipe that list clean and overwrite it with my current phone state.
Sorry for the long post but I've done my googling and forum searching beforehand only to no avail.
You can forgo that feature entirely and use titanium backup instead, for backing up your personal app data...
Titanium acts a little twitchy when restoring system apps and data across roms with different bases...
Your best bet would be to backup your downloaded apps with titanium, backup contacts and msgs (and call logs) from other market apps (I use go backup)...
For bluetooth and wifi access points, I haven't found anything that is truly cross compatible among roms...so better of you just write it down somewhere and refer that later...
Typed using a small touchscreen
Hello dear xda users,
I wanted to transfer my WhatsApp to a new phone. I have created a local backup and transferred it to the new phone. Though WhatsApp doesn't want to recognize it and just prompts me for the google drive backup. The number stayed the same and in the past I never had problems with that. The same things happens on my old phone. So now I have all the data, but I cannot use it. It would be sad for me to lose all my chatlogs (6 years). So I wanted to decrypt the database with the help of https://andreas-mausch.de/whatsapp-viewer/. Though I haven't found a recent and decent manual on how to get the WhatsApp Encryption Key from the newest app version and newest Android (crypt 14). I can root my phone if necessary. So if someone knows how to do that, may you please provide a manual or point me in the right direction?
Kind regards,
sollo477
Ordinarily, you should be able to restore WhatsApp chatlog from your local backup.
I have the same problem... i can´t restore from local file, i spent all my SMS verification codes, i have to wait til tomorrow to try again... ;(
James_Watson said:
Ordinarily, you should be able to restore WhatsApp chatlog from your local backup.
Click to expand...
Click to collapse
I know, it always worked before. But now WhatsApp is just stupid. I also contacted the WhatsApp Support. They were like: "Well...tough luck. We can't help you." Maybe they should just give people an easy way to make an unencrypted export of all chats. I did everything according to the manuals and then the restore of the backup doesn't work. You don't even get any pop up, if something was wrong with the backup file or that WhatsApp cannot find any back ups on the phone. I have Threema as well, but most people I know don't use it.
I am also facing the same problems since yesterday.. And i am losing almost 3 yrs of my important chats due to this careless whatsapp bug. Anyone please help me in this..
mayur9890 said:
I am also facing the same problems since yesterday.. And i am losing almost 3 yrs of my important chats due to this careless whatsapp bug. Anyone please help me in this..
Click to expand...
Click to collapse
My backup database file is having crypt14 extension.. (usually it was crypt12) i already tried installing older Whatsapp version, rooted my phone and tried getting the key as well but whatsapp viewer saying invalid key as the file got skipped while authentication and activating whatsapp. Now i am stuck with a database file which i cant use and whatsapp is not at all concerned to help me with their system.
That really sounds like a bug. So maybe I should just keep the backups for now till they are old enough to be opened or WhatsApp fixes the problem.
I saw this fix on another thread and it works
Copy the files ("msgstore.db.crypt14", "msgstore-YYYY-MM-DD.1.db.crypt14"...) in "internal storages/WhatsApp/Databases" on your old Android smartphone
Create the path "sdcard/WhatsApp/Databases" on your new Android smartphone and paste the copied files there
Install Whatsapp via Google Play Store on your new smartphone
Open Whatsapp and verify your phone numer (you have to use the same number as on your old smartphone)
When it asked you to grant access to your files for Google drive, ignore the message and instead close the app (press □ and wipe Whatsapp away)
Activate airplane mode
Open Whatsapp again and wait until you see the message that scanning is taking longer than usual. Press "skip" (don't know the English word, I'm also using Whatsapp in german) and in the new message also press "skip"
You should now see your local backup, press "restore backup"
Disable airplane mode and activate Wifi
Ignore the message regarding Google Drive and, when your backup has been restored (look at the progress bar at the bottom in the background), close the app
Open Whatsapp again and you should see now your old and new messages alltogether!
Oddking said:
I saw this fix on another thread and it works
Copy the files ("msgstore.db.crypt14", "msgstore-YYYY-MM-DD.1.db.crypt14"...) in "internal storages/WhatsApp/Databases" on your old Android smartphone
Create the path "sdcard/WhatsApp/Databases" on your new Android smartphone and paste the copied files there
Install Whatsapp via Google Play Store on your new smartphone
Open Whatsapp and verify your phone numer (you have to use the same number as on your old smartphone)
When it asked you to grant access to your files for Google drive, ignore the message and instead close the app (press □ and wipe Whatsapp away)
Activate airplane mode
Open Whatsapp again and wait until you see the message that scanning is taking longer than usual. Press "skip" (don't know the English word, I'm also using Whatsapp in german) and in the new message also press "skip"
You should now see your local backup, press "restore backup"
Disable airplane mode and activate Wifi
Ignore the message regarding Google Drive and, when your backup has been restored (look at the progress bar at the bottom in the background), close the app
Open Whatsapp again and you should see now your old and new messages alltogether!
Click to expand...
Click to collapse
Can u give the thread link to this fix?
hansdok123 said:
Can u give the thread link to this fix?
Click to expand...
Click to collapse
WhatsApp cannot detect local backup file
I did a backup for my messages then uninstalled WhatsApp. The next day, I reinstalled it for a quick thing and it restored locally without problems then I uninstalled it again. 2 weeks later, when I
stackoverflow.com
@sollo47..Did you tried any of the methods above.. My WhatsApp is stuck for verification for next 48 hrs and i wont be getting sms codes to verify.
I just wanted to chip in to say that I am hitting exactly this issue right now. I wonder if it's a new bug in WhatsApp because just a couple of months ago I migrated really smoothly from my old Huawei P10 Lite to Pixel 4a and everything was fine.
Now I'm trying to migrate my wife from her Honor 9 (very similar to the P10) to a second Pixel 4a and WhatApp is being a nightmare! There are successful local and Google Drive backups on the old handset and all the messages are still present on that one, but when the new one restores from Google Drive, it only seems to retrieve the media files and none of the Chat history.
I've copied over the latest msgstore.db.crypt12 file but WhatsApp didn't seem to detect it and went back to Google Drive again. Now I've exhausted my verification options for a couple of hours so will have to wait (seriously! I've used 2-3 SMS codes and about 3 phone verifications trying to sort this out!!)
One thing I've noticed, which I really hope isn't going to be a big problem is that when it creates its own new database when restoring from Google Drive it's got a `crypt14` extension.
When I'm able to retry the verification I am going to try as above and put it into flight mode before attempting a restore so that it is forced to look at the local files for options.
Every other App on the damn planet includes menu options for both Backup and Restore, so what does WhatsApp only have Backup and make it damn near impossible to do a proper restore. :-(
I'll update with any progress.
Well... I'm no further forward :-(
I tried downgrading the App to 2.21.8.17 and then following these instructions: https://stackoverflow.com/a/67756993/4915304
By putting the phone into flight mode and skipping the internet checks the application _did_ then discover a local backup file however it then failed to Restore it :-(
There's a possiblity this failure was my fault... I've discovered that on my wife's phone there's an old Directory from 2020 containin backups, and then the external SD card has more recent ones... I'd accidentally copied the wrong ones, which I realised when it offered to restore the newest backup from nearly a year ago :-( So before accepting, I thought I'd try my luck and I replaced the msgstore.db.crypt12 via adb push to be the up-to-date one. I was hoping that it might not care. The reason for it failing was not displayed but now there's no option to restore unless I reset the app, which means waiting another 4+ hours before they'll give me a new verification code :-(
I also tried purchasing WonderShare MobileTrans as it claimed to be the only option to enable restoration of messages without reinstalling/resetting the installed application. Unfortunately that's of no use to me because it required the Source Phone to have WhatApp verified and active in order to capture the backup that it needs! Under the hood it's entirely reliant upon 'adb' access to the phone and I'm sceptical as to whether it will even work with the newer versions of WhatsApp.
On both the Android 8 source phone and A11 destination phone, it pops up with a warning that the application was built for an older version of Android and might not work ¯\_(ツ)_/¯
I'm sooooo annoyed about this now. If it wasn't for the fact that so many friend and family are only using WhatsApp I'd uninstall it now and use something more open instead.
I had the same problem yesterday! Spent ALL DAY trying to restore my WhatsApp local backup (I've done it before a million times and no problems).
Looks like there is a problem with the latest version (2.21.10.16) restoring local backups.
I downloaded an older version apk (WhatsApp Messenger 2.21.6.17 from apkmirror) and copied to my internal storage.
Went through the normal process of instaling and verifying my number... IT FOUND MY LOCAL BACKUP!!!!
I thought I had lost all my chats from the last 4 years or so!
Try it and good luck!
@groovy909 and all others. Many thanks for help and all the hints here. After 24 hours of using hating speak, I was able to restore least 2 years old back up.
- the downgrade of Facebook Whats-app helped and I have least something.
Many thank for awesome community and please keep the great work.
sollo477 said:
Hello dear xda users,
I wanted to transfer my WhatsApp to a new phone. I have created a local backup and transferred it to the new phone. Though WhatsApp doesn't want to recognize it and just prompts me for the google drive backup. The number stayed the same and in the past I never had problems with that. The same things happens on my old phone. So now I have all the data, but I cannot use it. It would be sad for me to lose all my chatlogs (6 years). So I wanted to decrypt the database with the help of https://andreas-mausch.de/whatsapp-viewer/. Though I haven't found a recent and decent manual on how to get the WhatsApp Encryption Key from the newest app version and newest Android (crypt 14). I can root my phone if necessary. So if someone knows how to do that, may you please provide a manual or point me in the right direction?
Kind regards,
sollo477
Click to expand...
Click to collapse
My suggestion is to root your phone...it's way much easier to get the key.
Concerning whatsapp-viewer...I suggest you another parser for crypting/decrypting/viewing whatsapp databases: https://github.com/B16f00t/whapa
It works very nicely...one you have the key of course.
L
Anybody can decrypt msgstore.db.crypt14 ???
Hey guys, I was very busy the last few month and couldn't afford to lock myself out of WhatsApp again due to the limitation on the 2FA. So I have tried it as well with an older WhatsApp version from February 2021 and it still didn't work. I will go for the solution of rooting my phone once get the key and then unroot it again. Then I can use the offered Whapa Extractor to extract the old backup. Although since I can't merge the new database with the old one I will just keep the encrypted old database one for references. It's sad and I wish there would be another solution, since I am now forced to use google drive to backup my data for the future.
Unless you know a better solution to backup Whatsapp locally and can guarantee that a restore will be possible in the future. I would even pay for that.
Certainly, titaniumbackup is the best option.
VD171 said:
Certainly, titaniumbackup is the best option.
Click to expand...
Click to collapse
Does it also work when I restore it to a different android phone?
Hi everyone,
Two days ago, accidentally I managed to delete all the photos of my camera album on my S6 Edge (SM-G925F).
I long tapped the album in gallery, just as i would have done with a photo then clicked delete.
It seemed to take too long, so I clicked cancel. But it was too late. All was gone.
I have well, most of them backed up but still missing quite a few.
So far I tried to recover using the following apps:
Dr. Fone (both on the device itself and from computer).
UltData for Android (from laptop),
Dumpster Recover (on the phone),
DiskDigger (on phone)
But all they show me is photos that are still available on the device, or are in some app cache. ( Profile pics of people on Facebook, etc...)
Note: I tried all these methods both before and after rooting the device. (I read somewhere that rooting might help, but I simply get more crap...)
The device is running Android 7.0 (the latest update from Samsung.)
Has anyone managed to recover lost photos from an S6 so far?
What apps would you recommend?
Why can I not see those pics anywhere?
Does samsung have some special way to erase your storage if u delete your photos?
I cannot seem to find many search results about it, probably not many people use this device anymore
Thanks in advance for any help,
Agoston
Probably no longer recoverable after DrFone.
Pay the fee and get what it can recover.
It encrypts its results (using up more drive space) and presumably makes the original data inaccessible to other recovery apps.
Recovered jpegs files will be disassociated from their exif files though; no timestamps, original #, shooting or location data.
The only way to reliably prevent data loss is to redundantly back it up before it happens, unfortunately.
I did pay the fee, but it cannot find them either...
In the main window it showed 1090 photos, on the side it showed it found 10 000, but at recovery it got stuck at around 5000....
dagoston93 said:
I did pay the fee, but it cannot find them either...
In the main window it showed 1090 photos, on the side it showed it found 10 000, but at recovery it got stuck at around 5000....
Click to expand...
Click to collapse
None were backed up anywhere?
It may take a long time to retrieve them and not actually be hanging... be careful!!!
Make sure it has all needed permissions.
No clue how to use that app. Try their support and Google search to try to find out what's going on.
Don't mess with that app or anything on the phone or you may lose what it found completely.
Normally I say clear app data and the system cache but NOT in this case!
blackhawk said:
None were backed up anywhere?
It may take a long time to retrieve them and not actually be hanging... be careful!!!
Make sure it has all needed permissions.
No clue how to use that app. Try their support and Google search to try to find out what's going on.
Don't mess with that app or anything on the phone or you may lose what it found completely.
Normally I say clear app data and the system cache but NOT in this case!
Click to expand...
Click to collapse
Most of them is backed up just the ones in the last few months aren't.
It turned out during a chat with their support not long ago, that my phone is not supported by their app, and i will get a refund from them.
But the question stands...Is there any app out there that supports the recovery from an SM-G925F?
I didnt seem to find any, but I hope someone knows one
I had to reset my phone and I backed it up to both Samsung Cloud (Galazy A5 2017 using Android OS 8) and to Google Drive. Unfortunately the restore failed. What's worse, is that I was out at sea at the time and now both Samsung and Google only see a backup from AFTER the reset.
There is 1 possibility. I can see a backup on Google Drive, but it doesn't show up as a backup in Google Drive, so I can't choose it. The date on the zip file shows that it's from before the reset, but for some reason Google Drive doesn't recognize it as a backup. I've looked inside and it definitely has my phones files in it with "last modified" dates from before the reset.
Sad thing is, all I want are my texts! To put it more bluntly, I need my texts. :/
Samsung was no help because their backup is now after the reset. I haven't had any luck anywhere and I've been trying to find a solution or an answer for over a week now.
I copy/pasted the backup that Google doesn't see as a backup (which start with the word "takeout" followed by date and time) to my PC as an extra precaution but it's still on my Google Drive. Of course, right now that's useless to me since Google Drive doesn't see it as a backup for some reason.
So, simply put, how to get my phone to use this backup? Either from Google Drive, or from my PC. I don't care if I have to trick the phone into thinking I'm transferring the data to a new phone, and if it comes down to it, if the only way to do it is to root the damn phone then I'll do it. I'll be getting a new phone soon anyways.
Unfortunately I don't even know which file holds the text messages (cell texts, not FB messenger) so while I'm guessing the OS wouldn't let me just copy paste it over, I don't even know what I'm looking for.
Hell, I'd even take all the information saved as a text file if that was my last resort.
I'm seriously begging here. Can someone please help me!? This has been a huge stressors on me. I'll be damn sure to make a seperate, special backup of my cell texts from now on, but for now, I need a solution on how to use the info in those "takeout" zip files. There's actually 2, but I don't know if both are from 1 backup, or 2.
Thank you.
DM