Database Info

[Q] PANIC

If I break forum etiquette in some way please excuse the lapse - this is my first post to any forum. Honestly, it's a bit intimidating but I'm more than a little desperate right now. Near panic would be a better description of my state.
My Droid Incredible is stuck in a continuous boot loop. 24-48 hours after downloading a sleep sound generating app (if this is relevant), I was trying to use a different app and a pop-up stated "internal error" and would not load the app. I tried another and same result. I tried to kill all running apps with advanced app killer and same result. I turned off the phone thinking that it would correct when turning it back on but no luck. Now it just power cycles in a continuous boot loop. There has been no solution through tech support or a store visit. I don't care about the phone. At this point I would like to strap it to a steak and throw it in a lion cage. I do care about the data its holding - none of which is backed up in any way. There is no sd card and no back-up in my gmail account. I need to try and rescue the following data: voice memos from the HTC app, notes from the 3bannana (catch notes) app, photos, videos, apps, bookmarks from the dolphin HD browser and the Android browser, pdf downloads, text messages, call log settings, etc.
I have tried to boot the phone with a sd card installed. I have tried to view the data from a Celebrite machine at the Verizon store - it sees the drive but not the data. I tried to get into a "safe mode" menu by depressing down volume+center click+menu. Nothing has worked.
Is there any desktop software (or any other solution) that would enable me to restore (rescue) the data from the phone while it is in this state?
If there isn't, please just make something up so I can continue for a while in a delusional state of hope and get over this gradually.
Thank you for your wisdom and mercy.

Kandinsky1 said:
If I break forum etiquette in some way please excuse the lapse - this is my first post to any forum. Honestly, it's a bit intimidating but I'm more than a little desperate right now. Near panic would be a better description of my state.
My Droid Incredible is stuck in a continuous boot loop. 24-48 hours after downloading a sleep sound generating app (if this is relevant), I was trying to use a different app and a pop-up stated "internal error" and would not load the app. I tried another and same result. I tried to kill all running apps with advanced app killer and same result. I turned off the phone thinking that it would correct when turning it back on but no luck. Now it just power cycles in a continuous boot loop. There has been no solution through tech support or a store visit. I don't care about the phone. At this point I would like to strap it to a steak and throw it in a lion cage. I do care about the data its holding - none of which is backed up in any way. There is no sd card and no back-up in my gmail account. I need to try and rescue the following data: voice memos from the HTC app, notes from the 3bannana (catch notes) app, photos, videos, apps, bookmarks from the dolphin HD browser and the Android browser, pdf downloads, text messages, call log settings, etc.
I have tried to boot the phone with a sd card installed. I have tried to view the data from a Celebrite machine at the Verizon store - it sees the drive but not the data. I tried to get into a "safe mode" menu by depressing down volume+center click+menu. Nothing has worked.
Is there any desktop software (or any other solution) that would enable me to restore (rescue) the data from the phone while it is in this state?
If there isn't, please just make something up so I can continue for a while in a delusional state of hope and get over this gradually.
Thank you for your wisdom and mercy.
Click to expand...
Click to collapse
If you have a custom recovery image and the partitions aren't corrupt you should be able to recover everything with adb.
If you don't have a custom recovery then it might be impossible to recover anything.
Have you rooted the phone and installed a custom recovery?
With respect to backups - GMail for example is stored in the cloud - so the data on your phone is just a clone - you won't loose your mail - other apps I don't know, you'll have to check each.
If you can't get stable adb access you will need to research a factory reset for your phone which should fix it (but will wipe your data).

djmcnz said:
If you have a custom recovery image and the partitions aren't corrupt you should be able to recover everything with adb.
If you don't have a custom recovery then it might be impossible to recover anything.
Have you rooted the phone and installed a custom recovery?
With respect to backups - GMail for example is stored in the cloud - so the data on your phone is just a clone - you won't loose your mail - other apps I don't know, you'll have to check each.
If you can't get stable adb access you will need to research a factory reset for your phone which should fix it (but will wipe your data).
Click to expand...
Click to collapse
Unfortunately, I have not rooted my droid, have no custom recovery image and don't even know what adb is. As you can tell, I am a complete novice - but a novice in serious trouble if I can't recover the data. When you say stable adb access, what do you mean?
I was hoping to find some type of desktop recovery software that may be able to recognize the drive on the phone and then view and copy the data. Is it possible that this might exist. By the way is there a more appropriate sub-forum to place this post?
Thanks for your help,
Caleb

Kandinsky1 said:
Unfortunately, I have not rooted my droid, have no custom recovery image and don't even know what adb is. As you can tell, I am a complete novice - but a novice in serious trouble if I can't recover the data. When you say stable adb access, what do you mean?
I was hoping to find some type of desktop recovery software that may be able to recognize the drive on the phone and then view and copy the data. Is it possible that this might exist. By the way is there a more appropriate sub-forum to place this post?
Thanks for your help,
Caleb
Click to expand...
Click to collapse
lol ADB is the Android Debugging Bridge - in layman's term, it's a way to gain terminal access to your phone and do several other things with your phone. Mostly for debugging, but can be used for these purposes if you're rooted/installed a custom recovery.
That said, it would be at this point in time, virtually impossible to save your data that hasn't been backed up. Even if you had root, this might have been a bit more accomplishable (though usually a custom recovery never hurt ). If you're REALLY desperate, there might still be a way, though the chances of it working and providing good results is a mixed bag of results.
I'm assuming that if you didn't have an SD card in there in the first place that it has some built-in memory, right? Well, If not, then Catch notes would not have worked as it depends on an SD card to hold backups and (if i believe correctly) notes. Also, I'm assuming that you had some accounts set up on your phone (HTC/Google). If not, then I don't know how you've gone this long without it, but I'm almost positive you did have at least those two. In that case, the voice memos might be saved as well as the call log settings. Contacts might also be synced, so its more of the physical stuff we need to worry (texts/pdfs/bookmarks/pictures/videos)
Now, there are ways to recover using a computer. It all requires that you get your phone to work again (don't throw it to the lions yet!) So, we'll need to try and unbrick it. Follow the instructions here to try and get your phone back into factory state. It's true this will delete all your data, but as you are now, you have even less of a chance of recovering it.
From here, you're going to just skip past the setups and everything. After that, you're going to mount the phone as a disk drive. Now, this is where things can either go really good or really bad for you.
Get a recovery software for Windows, Linux, or Mac here. I honestly prefer Recuva as it has worked well for me in the past and this other program I had to pay for (can't remember the name. Search google and you might find it ;P), but Recuva should serve these purposes well.
The reason why these things work very inconsistently is that when you delete stuff in your phone/computer, they don't actually get "deleted". Rather, they are flagged as "not needed" and is left there until the phone/computer needs more space. It'll search out any flags, then overwrite them. In our case, that will work for and against us. Since we have to rewrite about 1 GB of data to reinstall the system (or was it +- 500 MBs?) we'll have to assume that about that much will be lost to us. That's why usually videos are unrecoverable. They are large and usually take up the most space, so they will be hard to recover if anything.
However, this works out for us as we can recover things like texts, contacts, your color note files, bookmarks, pictures, and whatever else you can dream of with a very high success rate. This is because they are small enough and if they don't get touched, you can probably get them in their original form. However, if parts of it is overwritten (i.e. texts, video) , you'll know cause the texts will have funky characters that dont make sense and the video wont load. Use this to your advantage and recover only small things first. Rule of thumb: if its small and seen by the software, most likely untouched. Grab these first.
I apologize for this really really long post. I just wanted to explain every part to you so you can understand the thinking behind why I'm asking you to do something as delete your precious data. However, like I stated earlier, there is almost 100% chance you won't get everything back and you could still possibly lose all your data should the software not see it. However, I feel this is much better than not having any chance at all and just staring at your phone waiting for it to grow brains and spit out the data in a conveniently-hidden SD card. So, I hope this works for you and if things go well, let me know! =]
~jojojohnson7410

In case hard reset didn't work...
You can follow the following section by clicking here:
How to revert to factory (stock, S-ON, no root):
Get S-ON by flashing THIS FILE (218.5kb) via recovery the same way you would flash a ROM. If you're not on the stock radio, you'll first need to FLASH THE STOCK RADIO. If you don't know how to do this, then you've never flashed off the stock radio, so you're good.
Revert your phone back to the stock, unrooted ROM. You have two options.
Option 1: Download HTC Sync and run the RUU. You can download the RUU HERE (180MB).
Option 2: Download THIS FILE (172.5MB) and place it on the root of your SD card. Reboot your phone into HBOOT (Bootloader, NOT RECOVERY!!!). Once the bootloader checks the image, it will ask you if you want to update. Select Yes and let the update run. After the phone reboots, you will have a stock, factory Droid Incredible running the November update.
Click to expand...
Click to collapse
It's all the way at the top. Do this only if the hard reset didn't work. If you need help using this or encounter any problems, let me know =] (oh, PM me cause sometimes I forget to check >.>)
~jojojohnson7410

Need to recover files for police (D6603)

Hi there.
I have a Sony D6603 where the screen has been broken. The phone starts up and you can feel it responding to commands, the screen backlight comes on but no text etc
My problem is this. The phone was stolen last month but a tip off allowed me to get it back. We know the culprit but he keeps demanding the phone back as he has important data on it. We said no we would give it to police. However the police say they cannot go thru the phone and that I need to get the data off to show them. This culprit is so desperate for the phone that he attempted to break in the house to steal the phone back!
Problems -
When connected to computer, it shows the phone as a drive but is blank
No way to turn USB debugging on (Is there a way of using some sort of recovery to get files off even though I cannot access the debugging screen to turn it on?
This is very important so any help will be appriciated :good:

This is hilarious
Have you tried enabling File transfer after plugging your phone in? The phone is shown bank when file transfer is not enabled.

1974darrenh said:
Hi there.
I have a Sony D6603 where the screen has been broken. The phone starts up and you can feel it responding to commands, the screen backlight comes on but no text etc
My problem is this. The phone was stolen last month but a tip off allowed me to get it back. We know the culprit but he keeps demanding the phone back as he has important data on it. We said no we would give it to police. However the police say they cannot go thru the phone and that I need to get the data off to show them. This culprit is so desperate for the phone that he attempted to break in the house to steal the phone back!
Problems -
When connected to computer, it shows the phone as a drive but is blank
No way to turn USB debugging on (Is there a way of using some sort of recovery to get files off even though I cannot access the debugging screen to turn it on?
This is very important so any help will be appriciated :good:
Click to expand...
Click to collapse
Can't you film yourself doing a factory reset then suggest they sue you for losing data on your phone whilst it was stolen.

I have actually had to do this with a Z3 with a dead screen. If it is encrypted however you will have no luck so don't even try as it will force a factory reset and you lose everything.
Use this to install TWRP recovery: http://forum.xda-developers.com/z3/general/recovery-root-mm-575-291-lb-t3435214
Follow the OP exactly and you will have recovery.
Boot to recovery (when rebooting press the down volume key at the first green light) and then use adb (TWRP now has this) to command TWRP to commence a data backup: http://www.pocketables.com/2014/10/using-twrps-new-adb-interface.html
(or if you can just extract the data with adb directly this will also work, but I don't see it as a command.)
As far as I know if you use flashtool and TWRP you won't need to use the screen and with TWRP's adb interface you should have more luck getting the data.
Good luck - careful when you get the data that you don't break any weird laws for looking at it. Might be a breach of his privacy blah blah. Anyway he's very stupid for using a stolen phone for sensitive data....

Security of ios vs android , an important doubt.

Can the data in an iphone can be erased like android mobile by going to recovery mode by pressing 2/3 buttons of mobiles . If not then what happens ?

What? If you want to know about resetting an iPhone, ask in an iPhone forum?
Sent from my SM-G955U using Tapatalk

I don't want to reset an iPhone, I''m just asking a security case. Let's imagine our android being stolen, then the thief can certainly press the power and volume key and can easily wipe data and factory reset the mobile phone by just simply going to recovery. So it'll be impossible for us to find the phone.
But I'm asking in case of an iPhone is this same case possible? Can a thief just simply wipe the data and reset the mobile by pressing some keys and without unlocking the mobile ?

Gotcha. I haven't used an iPhone in years, so don't know.
I still think it's weird to ask an iPhone reset question in an Android forum though. You would probably get your answer in a minute if you just ask in an apple forum...
Sent from my SM-G955U using Tapatalk

Isn't the whole point of factory reset protection on android that it renders the device useless to someone who does this? Sure, it won't stop them actually resetting it, so you won't be able to track it afterwards, but the idea is that the thieves will learn that it's a waste of time.
Apple have something to prevent you just wiping a phone and making it yours, but I can't remember the details (i.e. whether it prevents the reset or, like the Google version, prevents you from using it afterwards).
Sent from my Pixel 2 using XDA-Developers Legacy app

I concur with @Large Hadron
On an iPhone, someone could enter the password incorrectly several times and the device would be wiped. It would not be usable, but it would be wiped. They could also connect the iPhone to a computer / mac with itunes and flash a factory image from there. Again, the device would be useless to them, but you wouldn't be able to recover your device from the thief.
Comparing an iPhone to a Pixel 1 or 2, both device could easily have the data wiped from the device. To that effect, the data is secure on both devices, which is by far the most important part. Recovering your lost / stolen device is an entirely different conversation. The benefit of an iPhone when lost / stolen is the device is a brick without the previous user's icloud email and password. Once it boots up, it asks for this before you can setup the phone. There is no way around this (without Apple's intervention). On a Pixel 1 or 2, the device could be wiped, but I believe the thief could then use the phone as their own. There is nothing that would "brick" the phone after a full data wipe.
If you are worried about your data, either phone is good (don't unlock bootloader and don't oem unlock). If you are worried about the hardware, you are responsible for that.

dbrohrer said:
I concur with @Large Hadron
On an iPhone, someone could enter the password incorrectly several times and the device would be wiped. It would not be usable, but it would be wiped. They could also connect the iPhone to a computer / mac with itunes and flash a factory image from there. Again, the device would be useless to them, but you wouldn't be able to recover your device from the thief.
Comparing an iPhone to a Pixel 1 or 2, both device could easily have the data wiped from the device. To that effect, the data is secure on both devices, which is by far the most important part. Recovering your lost / stolen device is an entirely different conversation. The benefit of an iPhone when lost / stolen is the device is a brick without the previous user's icloud email and password. Once it boots up, it asks for this before you can setup the phone. There is no way around this (without Apple's intervention). On a Pixel 1 or 2, the device could be wiped, but I believe the thief could then use the phone as their own. There is nothing that would "brick" the phone after a full data wipe.
If you are worried about your data, either phone is good (don't unlock bootloader and don't oem unlock). If you are worried about the hardware, you are responsible for that.
Click to expand...
Click to collapse
An Android phone works exactly the same way. If you wipe it from recovery, FRP (factory reset protection) kicks in, Once that happens, you are required to log on to the last account that the phone was used on (just like Apple). If you don't know the previous account and or password, there's no way you can use the phone.
You can factory reset from settings without triggering FRP though. Doing so removes all accounts from the phone and anybody can then use it. It's assumed since you are in settings, you've already logged on when you last booted the phone. A thief wouldn't be able to get into settings to reset it as he or she wouldn't know the password to unlock the phone.

robocuff said:
An Android phone works exactly the same way. If you wipe it from recovery, FRP (factory reset protection) kicks in, Once that happens, you are required to log on to the last account that the phone was used on (just like Apple). If you don't know the previous account and or password, there's no way you can use the phone.
You can factory reset from settings without triggering FRP though. Doing so removes all accounts from the phone and anybody can then use it. It's assumed since you are in settings, you've already logged on when you last booted the phone. A thief wouldn't be able to get into settings to reset it as he or she wouldn't know the password to unlock the phone.
Click to expand...
Click to collapse
Cool. I didn't know that. Thanks for that info

dbrohrer said:
Cool. I didn't know that. Thanks for that info
Click to expand...
Click to collapse
And if you really want to perfectly protect all your encrypted files, never open the bootloader. Because there's no way to flash something in the phone if the bootloader is closed. And there's no way to Open the bootloader without wiping all your personal data in the process.
Now if you decide to open the bootloader, files are still encrypted, so it's not a big deal.
Regarding the annulment of an Android device, when it is stealed: That happens with any modern Android phone. Basically, Google bans the phone from their cloud servers. A phone without google account is like an iPhone without Apple/iCloud accounts, almost useless.
P.S.: an open bootloader in Android is like a Jailbreak in iOS, but totally OFFICIAL and supported by Google/Android. You don't lose any functionality like with Jailbreak (if that thing still exist today...).
From my point of view, Google should ask PIN before accessing Fastboot mode and Recovery mode. but this is just to prevent a bad joke from a friend or something like that. (Not when your phone is lost forever, you just want to ban that device from Google servers so can't be used again).

robocuff said:
An Android phone works exactly the same way. If you wipe it from recovery, FRP (factory reset protection) kicks in, Once that happens, you are required to log on to the last account that the phone was used on (just like Apple). If you don't know the previous account and or password, there's no way you can use the phone.
You can factory reset from settings without triggering FRP though. Doing so removes all accounts from the phone and anybody can then use it. It's assumed since you are in settings, you've already logged on when you last booted the phone. A thief wouldn't be able to get into settings to reset it as he or she wouldn't know the password to unlock the phone.
Click to expand...
Click to collapse
Are you sure about that? I believe that factory reset still triggers FRP thus the black market trade in bypassing that check on lost and stolen devices.

Regarding security & bootloader...

There are many sites selling Mix 3's some Chinese, some Global, some with locked bootloaders, and some with unlocked bootloaders, this thread is to help people "protect" the devices they have bought (or will buy).
It's through my understanding that the most "secure" way of protecting your phone & data from thief's is to have your bootloader locked, with no custom recovery, encryption on & usb debugging disabled right?
This is because with a unlocked bootloader, the thief has the ability to boot into TWRP (for example) & simply wipe your pin/password/lock off the phone completely, then just boot it up, factory reset it & sell it.
I know there is methods such as putting the phone in cold temperatures so you can retrieve the encryption keys from the RAM, but assuming the thief is just basic & what's to make some quick money off your phone...So...
What's the best way & most recommended thing to do with Xiaomi devices specifically, locked/unlocked, encrypted/not-encrypted, does it matter?, If not, why not?
Any help is appreciated! The more in-depth the better.

Even with a locked bootloader a thief can hold VolUp while booting, wipe phone and sell it. Wiping is possible in any case and thats not even the issue a stolen Phone is gone.
The issue are your data which can be stolen too when you have a unlocked bootloader. Simply boot to twrp connect usb and copy everything. But you can prevent that with encryption and enable "requires pattern to start". That way if your phone gets stolen the thief can still Install/use Twrp but he needs to enter a pattern to decrypt the storage. If he doesnt, twrp wont be able to read the partition and your data is safe. He can still wipe the Phone and sell it but you cant prevent that. I don't know if the pattern generates the encryption keys or retrieves them from somewhere but i'd assume it generates them, probably together with some device specific values, else that would be a flaw in my book. If someone could enlighten me here that'd be nice.
If your bootloader is locked he also can't access your data. Since stock recovers doesn't allow/support Usb-filetransfer. So a lockpattern is all you need there. Encryption shouldnt really matter against the normal thief.
I am going this way: Unlocked bootloader to get rid of Miui, Twrp to have a proper recovery menu, and encryption+pattern to save my data. Disable USB-Developer Options to prevent adb shenanigans.
But on the hand if you wan't to get really panariod a locked bootloader would be better since you still can read the system image from the phone from twrp, this means, and this is a easy way to do it, you could read it copy it to the pc and simply brutefroce the lockpattern. If you have the partitions you can simply try 3 patterns either it works or the phone locks itself up because you did 3 wrong. If it locks up you simply write the partitions back and try again. If you can do 3 in 30 seconds you are done in 45 days since there are only 390.000 different patterns on a 3x3 grid (which is what most people use since some Roms don't even allow for 4x4 or 5x5) but if you emulate it and can do 3 in 15 seconds you are down to 23 days. If you run it in 20 emulators you are done in 1 day. (That would be an awesome weekend project.) In emulation you could really optimize this since you can cut everything out what isn't needed for the attempt to encrypt the partition. you dont even need the screen to load, simply send the decryption module whatever the last module in the Numbers-from-touches-chain would have sent, everything that is loaded before the attempt to decrypt must be unencrypted therefore can be messed with, probably it's even universal across phones since that's a stock android thing. If it tries to write used attempts, save whatever what gets overwritten beforehand, let it write its thing, kill the process, revert changes and try again with the next set. Maybe you get it down to 3s or 4s for 3 attempts and boom you are at 6 hours to encrypt any android phone, no matter which version, with an unlocked bootloader which uses a 3x3 pattern. But your data would be really valueable to someone if they did this. You can't do that with a locked bootloader since you can't read the partitions or you could just use the 5x5 pattern, which you cant do on MIUI (i just tried and havent found where you could change it). But probably i have a giant oversight in there so this probably woudn't work
________________________________________________
On the other hand if you want to recover your phone you should make it as easy as possible to get the thief into your phone since you dont want them to run it off and wipe it. I DONT RECOMMEND THIS. But you could make a 2nd user who has no lock pattern on it. Concider your Data public at this point but while they are busy looking at your selfies you could use a app like prey to track the phone. But since Data are more important than a phone i'd never do or recommend that.

Or you could just buy a tin foil hat.

~phoeny~ said:
Even with a locked bootloader a thief can hold VolUp while booting, wipe phone and sell it. Wiping is possible in any case and thats not even the issue a stolen Phone is gone.
The issue are your data which can be stolen too when you have a unlocked bootloader. Simply boot to twrp connect usb and copy everything. But you can prevent that with encryption and enable "requires pattern to start". That way if your phone gets stolen the thief can still Install/use Twrp but he needs to enter a pattern to decrypt the storage. If he doesnt, twrp wont be able to read the partition and your data is safe. He can still wipe the Phone and sell it but you cant prevent that. I don't know if the pattern generates the encryption keys or retrieves them from somewhere but i'd assume it generates them, probably together with some device specific values, else that would be a flaw in my book. If someone could enlighten me here that'd be nice.
If your bootloader is locked he also can't access your data. Since stock recovers doesn't allow/support Usb-filetransfer. So a lockpattern is all you need there. Encryption shouldnt really matter against the normal thief.
I am going this way: Unlocked bootloader to get rid of Miui, Twrp to have a proper recovery menu, and encryption+pattern to save my data. Disable USB-Developer Options to prevent adb shenanigans.
But on the hand if you wan't to get really panariod a locked bootloader would be better since you still can read the system image from the phone from twrp, this means, and this is a easy way to do it, you could read it copy it to the pc and simply brutefroce the lockpattern. If you have the partitions you can simply try 3 patterns either it works or the phone locks itself up because you did 3 wrong. If it locks up you simply write the partitions back and try again. If you can do 3 in 30 seconds you are done in 45 days since there are only 390.000 different patterns on a 3x3 grid (which is what most people use since some Roms don't even allow for 4x4 or 5x5) but if you emulate it and can do 3 in 15 seconds you are down to 23 days. If you run it in 20 emulators you are done in 1 day. (That would be an awesome weekend project.) In emulation you could really optimize this since you can cut everything out what isn't needed for the attempt to encrypt the partition. you dont even need the screen to load, simply send the decryption module whatever the last module in the Numbers-from-touches-chain would have sent, everything that is loaded before the attempt to decrypt must be unencrypted therefore can be messed with, probably it's even universal across phones since that's a stock android thing. If it tries to write used attempts, save whatever what gets overwritten beforehand, let it write its thing, kill the process, revert changes and try again with the next set. Maybe you get it down to 3s or 4s for 3 attempts and boom you are at 6 hours to encrypt any android phone, no matter which version, with an unlocked bootloader which uses a 3x3 pattern. But your data would be really valueable to someone if they did this. You can't do that with a locked bootloader since you can't read the partitions or you could just use the 5x5 pattern, which you cant do on MIUI (i just tried and havent found where you could change it). But probably i have a giant oversight in there so this probably woudn't work
________________________________________________
On the other hand if you want to recover your phone you should make it as easy as possible to get the thief into your phone since you dont want them to run it off and wipe it. I DONT RECOMMEND THIS. But you could make a 2nd user who has no lock pattern on it. Concider your Data public at this point but while they are busy looking at your selfies you could use a app like prey to track the phone. But since Data are more important than a phone i'd never do or recommend that.
Click to expand...
Click to collapse
Really appreciate the time you took to type out this post, thankyou.

Forgot phone password

Friend got into a fight with his brother. His brother was able to break into his phone.
Friend changed the password on the device last week, and because of his school, he doesn't take the phone with him.
He opened the phone today, and can't remember the password.
It is a Moto G7 Power, running Android 9
It has GenTech installed on the phone.
I do not know any specifics beyond that, as the settings are hidden behind a lock screen.
When I logged into the Google account, it looks like the account hasn't been backing up photos, contacts, etc since the GenTech was put on. iDrive also hasn't been backing anything up.
Are there any tools that can remove the lock screen? Preferably free, but I wouldn't mind paying a small amount. And NOT wipe the device.
Before coming here, I saw Eelphone, but it looked super shady.
Searching through XDA's forums, I saw Dr.Fone as an application as well.
Are these the best options? I mean, I troubleshoot devices for clients all the time, and thankfully haven't had to recover their devices like this, and I know that it has changed a lot since the beginnings of Android, but I need something in the toolbox for sure.
Any help is appreciated, thank you!
Edit: I thought I might try Dr.Fone on my Motorola device. Uh, not the right application that I need! I want the data preserved, not wiped. If I wanted the phone wiped, I'd have done it from the bootloader.
(Or do they make a copy of the device, wipe the phone, and reload everything minus the lock screen?)
(Or is Dr.Fone a malicious program masquerading as legitimate?)

DaNissNYC said:
Friend got into a fight with his brother. His brother was able to break into his phone.
Friend changed the password on the device last week, and because of his school, he doesn't take the phone with him.
He opened the phone today, and can't remember the password.
It is a Moto G7 Power, running Android 9
It has GenTech installed on the phone.
I do not know any specifics beyond that, as the settings are hidden behind a lock screen.
When I logged into the Google account, it looks like the account hasn't been backing up photos, contacts, etc since the GenTech was put on. iDrive also hasn't been backing anything up.
Are there any tools that can remove the lock screen? Preferably free, but I wouldn't mind paying a small amount. And NOT wipe the device.
Before coming here, I saw Eelphone, but it looked super shady.
Searching through XDA's forums, I saw Dr.Fone as an application as well.
Are these the best options? I mean, I troubleshoot devices for clients all the time, and thankfully haven't had to recover their devices like this, and I know that it has changed a lot since the beginnings of Android, but I need something in the toolbox for sure.
Any help is appreciated, thank you!
Edit: I thought I might try Dr.Fone on my Motorola device. Uh, not the right application that I need! I want the data preserved, not wiped. If I wanted the phone wiped, I'd have done it from the bootloader.
(Or do they make a copy of the device, wipe the phone, and reload everything minus the lock screen?)
(Or is Dr.Fone a malicious program masquerading as legitimate?)
Click to expand...
Click to collapse
Is the device rooted?
Does the device have USB debugging enabled in system settings?
If the answers to these questions are no, then all you can do is factory reset. After resetting, it will probably be FRP locked(Factory Reset Protection), which means you still need to remember the google account username and password to get logged into the device, but, the lockscreen pin/password will be removed. You'll lose the user's data in the process. At this point, if it isn't rooted or does not have USB debugging enabled, there aren't really any options to save their user data before resetting the device.
Sent from my SM-S767VL using Tapatalk

The phone is not rooted, unless the GenTech software gained the root access. (I am too new to post a direct link, but it is a monitoring program - I don't know how common it is outside of my community)
If I recall correctly, I did get access to developer options, but that was back in July - I'm not sure if I have developer options enabled at this time.
The paid softwares can't crack it? That really is too bad.