to make phone calls is a torture :( - Note Edge Q&A, Help & Troubleshooting

Hey,
I hope anyone can help me,
When i make a phone call, or i get a call, some ppl can only hear me when i turn on the speaker for hands free call.
(foe example. a call with my girlfreind doesnt make any problems, and with my father i cannot talk normal)
Now i sent my note edge to samsung 2 times, the only thing they make -> wipe
my sim card is changed and it works on other phones without any problems.
the problem started with 5.1.1, now i rootet my edge and set up mikey rom -> same problem
it cannot be a hardware problem, its only on some numbers ( always the same, different carriers, different phones)
ps anyone know this problem?

Related

Gear s2 ringing with note 7

Got my note 7 yesterday (love it!) My watch is set to vibrate for everything (no sound) as this is working fine for notifications but when I get a call the phone and the watch ring. I even tried setting the phone to vibrate too and it still rings (same ringtone as the phone). Is anyone else having this issue?
I am having the same issue. Since i never have my phone set to ring (Always rely on my S2 classic for alerts) I just set my Note 7 ringtone to "Silent" no it seems to "Work" ok.
Not the ideal solution, but a "fix" for now...
Thank you.... I'm glad it's not just me. I called Samsung today about it and they were clueless...
I've sent a message to Samsung. Hopefully this gets patched. I'm pretty sure turning off bluetooth audio will stop the issue. Anyone tried it? In bluetooth settings.
Sent from my SM-N930V using Tapatalk
I will try that but, then we can't use it to answer calls. It is definitely a bt issue....i tested it by turning off bt and calling the watch's phone number and it vibrated as it's supposed to. Hopefully enough people contact samsung so that they can get working on a fix for this.
Watch ring ? Or vibrates ?
Wysłane z iPad za pomocą Tapatalk
Me too
Yes I'm having the same issue too. It's really annoying. It's just with the Note7 since it didn't happen with my S7E. Sucks since I can't wear it at work now since I have my phone on vibrate I don't need my watch ringing.
me23brown said:
Yes I'm having the same issue too. It's really annoying. It's just with the Note7 since it didn't happen with my S7E. Sucks since I can't wear it at work now since I have my phone on vibrate I don't need my watch ringing.
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As a "quick fix" change the phone ring tone to "silent" that works for me.
Thanks but when I tried that neither the watch or the phone would vibrate so I wouldn't know if I was getting a call or notification.
I called samsung about this, has anyone else? I think the the more people that report it the better chance we have of getting a fix for it quicker.
I was able to get it to work but both the ringer AND media in the phone need to be on vibrate. Basically what I did was open the sound setting on my phone and was messing with the settings while calling my phone from another phone until I found the right mixture. This is what worked for me. Now my phone and watch vibrate. I would suggest doing what I did until you find the right mixture.
If I take it off vibrate on my phone they both ring. Hope this helps.
I've got a ticket opened with Samsung. My first inquiry got redirected. Hope this one sticks.
Sent from my SM-N930V using Tapatalk
Happening with me as well, did an online chat with samsung support to report it and gave them a link to this topic.
Has anyone heard anymore about this? I've periodically checked for an update/fix but haven't seen anything.
Same issue
I've had this problem too. been having the issue Since day one with the note 7. I've called Samsung at least 3 times about it. They were clueless. The first 2 times they kept telling be to call my carrier. I know it's not a carrier issue. For god sakes you're the maker of the watch! Brought it to the Samsung kiosk... Also clueles only answers i can seem to get are factory reset it, which didn't work. Come on Samsung! I'm going to try some of the options you guys gave.
Was having the same issue after I got my new phone setup with my gear... tried mutiple things, ended up doing a factory reset on my watch, reconnected to my n7 and my previous settings were restored to my watch via gear manager...and I was back in business.. no more ringing from the watch...
I've reset watch 3 times.....but I'll try 1 more
bump
Mine is doing it also. I have factory reset wach times
4th factory reset didn't fix it

I think this call quality issue is actually a SIM issue

Hi there,
I'm one of the many that's been hit by the call quality issues of the Pixel 3. I use a Pixel 3 white with Tele2 in the Netherlands and I cannot make or receive calls when the problem hits. I also have the problem where I'll cut out every 20 seconds or so any people will tell me they can't hear me.
Restarting it fixes it temporarily and then it just goes on again. It's ridiculous. I'm on my second phone already.
I've found that when this happens, when I go to settings in the Phone app, go to calls and then call forwarding or additional settings, nothing loads. It may even say SIM read error. When I restart the phone, and I can make phone calls properly again, these settings load again. Seeing as these settings are loaded from my SIM settings, I have a feeling something with the phone reading the SIM isn't quite right.
Got T-Mobile NL and especially at home, most times, people can't hear me properly.
call quality
I'm on verizon, and when I call into work conferences from home, I get complaints that I sound like I'm underwater. I've tried disabling advanced calling and that doesn't change anything (was a recommendation in a Google forum). I haven't experienced dropped calls yet, but I don't make a ton of phone calls, so that doesn't mean much.
There are tons of threads like this talking about sound issues when calling. For me the only problem I have is when someone calls me they cant hear me on speaker phone until I turn that off and talk on the regular mic. I dont know why Google hasnt addressed it yet? Leads me to believe that it may not be a software issue that it is more like a hardware problem so they will just keep swapping them out until you are good or they are done swapping and your screwed.
Super-Veloce said:
Got T-Mobile NL and especially at home, most times, people can't hear me properly.
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Click to collapse
Same here, if a call goes through. Usually it won't even connect
Archangel said:
There are tons of threads like this talking about sound issues when calling. For me the only problem I have is when someone calls me they cant hear me on speaker phone until I turn that off and talk on the regular mic. I dont know why Google hasnt addressed it yet? Leads me to believe that it may not be a software issue that it is more like a hardware problem so they will just keep swapping them out until you are good or they are done swapping and your screwed.
Click to expand...
Click to collapse
It's so strange, it seems like a software issue. I got one replacement and it does it as well. But a restart fixes it and doing some of the cache clearing fixed it for me for 3 days. Now it's back again.
It would be nice if it were a software issue but it doesnt even seem to be on Googles radar to fix? If they just swap out enough phones for the next few months until the next phone is announced by Google, everyone will want the Pixel 4 and forget about these issues.
Legendhidde said:
It's so strange, it seems like a software issue. I got one replacement and it does it as well. But a restart fixes it and doing some of the cache clearing fixed it for me for 3 days. Now it's back again.
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Click to collapse
P3 white / SIM O2 Germany. I have No problems.
The SIM card is not the problem. When I had my Pixel 3XL and my wife had a Pixel 3, we replaced both our SIM cards. This failed to resolve the issue with both phones. Go read the official product forums. Too many people have ruled that out.
After 3 months without the ability to make phone calls, the only troubleshooting step that worked was to returned the phones and get another model (Oneplus 6t). Calls have been crystal clear using the same SIM cards in all the same environments.
This is either a software issue, or a component issue. I suspect its a component issue. I would put money that there is a bad transmitter or chip-set in the phone. As someone who works with electronics on a daily basis, the intermittent nature of the problem follows the type of symptoms I see when a circuit is slowly building stray capacitance and has no way to bleed out extra potential. Similar to static electricity. This would explain why it goes away for most people for a brief period when they power cycle their phone. It would also explain why not everyone experiences it.
Google may be able to band-aid the hardware defect with software by actually cutting out HD quality on calls and fudging it, and most people won't be able to tell the difference. They might have the ability to power cycle and fulling resent a single component after each phone call. They did the same type of thing when the bottom speaker on the 3XL was buzzing at certain frequencies. They simply programmed the software to prevent the bottom speaker from playing sounds from within those frequencies. Most people aren't going to notice that one of the two speakers is slightly muted.
The only way to remedy this is to have 4g enabled at all times. Calls should then be using volte or HD voice and the issue goes away.
I anable 4g even when wifi is on and calls on both my Pixel 3 (Sold) and Mate 20 Pro are clear and rock stable if not a tiny bit tinny or raspy at the high end due to HD voice.
This is on EE Uk , but I would imagine is similar on cariers from other countries.
On a side note, with O2 I do not have this issue at all so maybe it's something to do with the frequencies or bands the mobile operator is using.
It is definitely not related to the SIM. I have replaced my regular SIM with eSIM on T-Mobile CZ and I still have this issue. I have even transferred my number from Vodafone CZ due to my contract expiring, and its still there.
Hoping after Android Q , this issue will shine [emoji848][emoji848][emoji848]
Sent from my Pixel 3 using Tapatalk
I have this issue too, updated to the Android Q beta in hopes this would stop it from happening - but it is still happening.
I can hear everyone perfectly well but they say I am breaking up or sometimes I hear terrible interference and the call is dropped. Tried all the troubleshooting steps.
One thing is I noticed if I am using hands free (car's bluetooth or the pixel headphones) the issue never occurs (so far). I am thinking the antenna might be interfered with while it's in my hand. Can everyone try using hands free solutions while not holding the phone and see if it persists?
Thanks
Factory reset and removal of certain third party apps seems to have fixed the problem for me
Div250 said:
Factory reset and removal of certain third party apps seems to have fixed the problem for me
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Click to collapse
and now we need to know which are those "some 3d party apps"
please, thank you
Remove recently downloaded apps one by one , restart phone normally, then make a call to see if removing that particular app solved the problem. If not, continue until you do find that app. In my case, I had my suspicions on the two that I removed and that was it.
check SIM for scratches
My SIM card is scratched. Could the phone be damaging the SIM upon insertion?
I saw on another forum that their call quality issues go away when they use the headphones that come with the phone. So that would not be consistent with a SIM issue... hmm.

changing ears solves garbled voice

When i'm in a call the conversation starts okay then the other party tells me my voice has gone all garbled and that they cannot understand me. They ask what i am doing to cause this and i tell them i'm not doing anything and that i haven't moved. Then i switch my phone to my left ear and they then tell me they can hear me crystal clear now that I've switched to my other ear. I then switched to my right ear and again they said my voice went garbled. I then switched back to my left and all was well again.
does anyone know what causes this.
i'm on the Three network in the UK and i'm using a galaxy s8+ (SM-G955F) but this also used to happen on my previous phone which was a galaxy s5 (SM-G900F).
My friend is on the same network as me and she has the galaxy s9 and sometimes her voice goes garbled.
its not rom specific as this happens on various roms
I was thinking it was either a samsung phone issue or a network issue but then I thought how could the issue go away just by switching ears
p.s. this only happens every now and then

Call on Speaker Problem

Hey guys i have bought one plus 7 pro few days back , i have been using the phone and frankly speaking i am in love with this phone . i have to say that this is the best phone i have ever used.
Recently i came with a problem that while i am on a call if i put the call on speaker, my voice not go the other side. The person on the other side cant hear me.
So i tried to do it with two phones side by side thinking that it might be some network issue or something might be wrong in other user phone, but still it was like that while on speaker the person on other side cant hear me.
If anyone can help me out of this it would be appreciable.
Thanks
Yes ! Had the exact same issue with my one plus 7 pro. Would also get weird sounding feedback when on calls. No solution to the problem. Ended up turning it in under warranty and got a new phone sent to store, picked it up on Friday and haven't had any issues with new phone. Can't replicate issue with new phone either

Question Call issues.

Does anyone have call issues ?
During a standard voice call, i can hear the opposite side crystal clear, but the people i call are constantly complaining, that they can't hear me. I switched phone with some people, and when they speak from my S22Ultra (Exynos EU model) there is lot of silence gaps, and the voice sounds robotic and disrupted. Even under full GSM sognal coverage.
April update installed, disabling VOLTE make it better but still messy, WiFi call disabled, Factory reset di not helped, new sim card installed without success, Provider check pointing on Device problem...
What can i do further except throwing the phone against the wall ?
I have the same issue... Gets worst on loud speaker.
Same issue here.i read it in samsung member forum someone talked to samsung about it and they aware of the issue they also planning fix it within the next update which is due next week (he claimed)..
The same thing happens to me, I also lose coverage completely and mobile data. Samsung has disappointed me.
I attach some photos with the coverage problems. Without moving from the same place it changes a lot.
Got the same problem. Reception is worse than before and having silences awhile during the conversations. I can hear the other side but they can't hear me.
LuisCunha said:
I have the same issue... Gets worst on loud speaker.
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I've had a lot of delayed echoing when on speaker phone, makes it hard to use where voice is so delayed after I say something. Been dropping calls a bit more than usual too.

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