Phone doesn't charge or connect to computer - Moto G 2015 Q&A, Help & Troubleshooting

This started happening since today morning. The phone doesn't charge or get detected when connecting to a computer.
I tried wiping everything and clean installing different roms and kernels, but nothing helped.
For some reason, the phone is charging when in the Bootloader screen though. What should I do?

Windows 10? Install this

Huh?
Let me clarify, it was working properly until last night, and I have Windows 10.
I'm currently forced to charge using the bootloader screen as the phone refuses to charge otherwise - not while fully switched off, and also not when switched on.
The computer and the phone don't even detect that anything is connected when I plug in the USB. (The cable is okay, I'm using the same cable to charge my phone on the bootloader screen)

Wait... It charges in the bootloader (or while off I assume) but not when booted into the OS? Is this device stock? What have you tried, wipe cache, factory reset, etc?
Sent from my MotoG3 using Tapatalk

acejavelin said:
Wait... It charges in the bootloader (or while off I assume) but not when booted into the OS? Is this device stock? What have you tried, wipe cache, factory reset, etc?
Sent from my MotoG3 using Tapatalk
Click to expand...
Click to collapse
No it's not stock.
I've tried everything. Full wipe and flashed various roms and kernels. No avail. :/

Check for lint build up in the plug on the phone and try a different cable... I know it sounds wrong but once the phone is booted it does some simple communication to the source, that may not be working.
Sent from my MotoG3 using Tapatalk

I forgot to mention something.
The battery icon in the notification bar is permanently stuck showing charging even though the phone actually isn't being charged (and the battery screen in Settings also show 'Not charging').

acejavelin said:
Check for lint build up in the plug on the phone and try a different cable... I know it sounds wrong but once the phone is booted it does some simple communication to the source, that may not be working.
Sent from my MotoG3 using Tapatalk
Click to expand...
Click to collapse
This didn't work, sorry.
So, it only seems to charge when connected the PC in bootloader mode. It doesn't charge otherwise - not with any charger, and not while being switched on. wth.

Nvm, I'll try removing the lint.

FalKoopa said:
No it's not stock.
I've tried everything. Full wipe and flashed various roms and kernels. No avail. :/
Click to expand...
Click to collapse
Did you try to install stock rom or only custom roms?

Acetyloaceton said:
Did you try to install stock rom or only custom roms?
Click to expand...
Click to collapse
Only custom roms. I'm admittedly a bit scared to try installing the stock rom as it might get bricked.
EDIT: Btw, cleaning it didn't work. I suppose I have no option but to give it for repairs.

If I were you, I would try to do this. Dont be scared. If you have the newest marshmallow partition and bootloader then flash factory images without these two. You can also skip logo if you want to keep disabled unlocked bootloader information.
fastboot oem fb_mode_set
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem fb_mode_clear
fastboot reboot
Wait 5-10 minutes and done

Acetyloaceton said:
If I were you, I would try to do this. Dont be scared. If you have the newest marshmallow partition and bootloader then flash factory images without these two. You can also skip logo if you want to keep disabled unlocked bootloader information.
fastboot oem fb_mode_set
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash system system.img_sparsechunk.7
fastboot flash system system.img_sparsechunk.8
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem fb_mode_clear
fastboot reboot
Wait 5-10 minutes and done
Click to expand...
Click to collapse
Where will I get these files?

Here you go

And if I remember correctly you have an xt1550 right? I have flashed factory image of 6.0.1 with no problems on my xt1550, just to assure.
Check in device manager & devices and printers, if something pops up when phone is connected in bootloader mode. If a device with yellow triangle shows up, you can install drivers (pointing to driver inf file) to and subsequently fastboot flash stock.
Broadcasted from Zeta Reticuli

I think if you flash partition and bootloader then it also should work. Brick issue only appears when you are trying to do downgrade from marshmallow to lollipop and you flash older partition (you should always have the newest one).

Gravemind2015 said:
And if I remember correctly you have an xt1550 right? I have flashed factory image of 6.0.1 with no problems on my xt1550, just to assure.
Check in device manager & devices and printers, if something pops up when phone is connected in bootloader mode. If a device with yellow triangle shows up, you can install drivers (pointing to driver inf file) to and subsequently fastboot flash stock.
Broadcasted from Zeta Reticuli
Click to expand...
Click to collapse
Alright. I'm going to flash it then. Downloading it will take a while...
I don't remember ever updating the bootloader though..

@Acetyloaceton
So, I tried to flash the stock recovery.img
I got this.....
target reported max download size of 268435456 bytes
sending 'stock' (16484 KB)...
OKAY [ 0.571s]
writing 'stock'...
(bootloader) Permission denied
FAILED (remote failure)
finished. total time: 0.598s

Nevermind, I managed to flash everything and all went well, but now the phone is in a bootloop between bootloader unlocked screen and the Erasing screen.

FalKoopa said:
Nevermind, I managed to flash everything and all went well, but now the phone is in a bootloop between bootloader unlocked screen and the Erasing screen.
Click to expand...
Click to collapse
Have you tried factory resetting via stock recovery? I mean power off>power+vol. Down>bootloader>recovery. If still can't boot then after factory resetting try flashing firmware again.
Broadcasted from Zeta Reticuli

Related

[Q] Nothing on my moto g (1st gen)

Hey guys!! I have Moto g xt1033.... My bootloader is unlocked...i had lollipop...factory reset it....then thought of flashing cyanogenmod.....used twrp to wipe all data...( Big blunder: Forgot to enable USB Debuging)...now left with no os....not able to flash one....I need some serious help now.....saw all the previous forums....Didnt work out....when i try flashing this code(Worked before for me)
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot reboot
everything works....but except
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
My bootloader is unlocked....I didnt enable USB Debugging(Yes this is the worst thing a person can do...) I need help from you guys....i read in the previous forums that these 2 codes wont be an issue....but the thing is my phone turn on only till the warning bootloader sign...then it doesnt turn up.....I even tried sideload using both twrp and cwm.....I can flash recoveries and it works fine.....but the os is not getting installed/ maybe installed but not showing up.
and is there any way to enable usb debugging in bootloader mode??
Please guys i need your help badly.
dhanushf14d said:
Hey guys!! I have Moto g xt1033.... My bootloader is unlocked...i had lollipop...factory reset it....then thought of flashing cyanogenmod.....used twrp to wipe all data...( Big blunder: Forgot to enable USB Debuging)...now left with no os....not able to flash one....I need some serious help now.....saw all the previous forums....Didnt work out....when i try flashing this code(Worked before for me)
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot reboot
everything works....but except
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
My bootloader is unlocked....I didnt enable USB Debugging(Yes this is the worst thing a person can do...) I need help from you guys....i read in the previous forums that these 2 codes wont be an issue....but the thing is my phone turn on only till the warning bootloader sign...then it doesnt turn up.....I even tried sideload using both twrp and cwm.....I can flash recoveries and it works fine.....but the os is not getting installed/ maybe installed but not showing up.
and is there any way to enable usb debugging in bootloader mode??
Please guys i need your help badly.
Click to expand...
Click to collapse
Try flashing cyanogenmod 12 via cwm recovery. It allows you to install via otg. Install Cm12 via Otg . :thumbup:
Sent from my XT1033 using XDA Free mobile app
Malyaj said:
Try flashing cyanogenmod 12 via cwm recovery. It allows you to install via otg. Install Cm12 via Otg . :thumbup:
Sent from my XT1033 using XDA Free mobile app
Click to expand...
Click to collapse
Thanks a ton bro...you made my day!!.....
anytime man!

[BOOTLOOP] Flashed stock rom after OEM unlocking ten bootloop

hello fellas
I just unlocked my bootloader, flashed aokp and used a little bit.
every Gapps i install stayed buggy, so I decided to install the original firmware than root it.
So I downloaded the original stuff
then:
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot reboot
Then it keep showing boot logo then android robot with deleting (something like that) on screen
and keep rebooting and doing this stuff for ever
Yes, I downloaded the right files for my phone
xt1544
I can still flash custom recovery and flash custom roms and boot them, but no stock roms
Could anyone help me?
Steps are looking correct... Is the file got currupted or what? I mean did u paused the file during downloads?
sagar27691 said:
Steps are looking correct... Is the file got currupted or what? I mean did u paused the file during downloads?
Click to expand...
Click to collapse
Nope :/
and it installs everything with no errors
OtavioMalzone said:
Nope :/
and it installs everything with no errors
Click to expand...
Click to collapse
Then u need to ask any dev. Or try steps again...
I've found my error. very stupid acctualy haha
my xt1544 has 6 system.img_sparsechunk parts, and all tutorials went only util .5
That's why it was not booting correclty!
anyway, tnx

bricked? please help

i received an OTA update on friday, i installed it and after it was completed it restarted and now just shows the bootup screen and restarts over and over. i could access recovery but nothing helped eg clearing catche etc so i downloaded Retail Europe (1GB) - XT1541_OSPREY_RETEU_6.0_MPI24.65-33.1_cid7 and followed theses steps
fastboot oem fb_mode_set
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system system.img_sparsechunk.6
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot oem fb_mode_clear
fastboot reboot
every step says it passed ok but when it restarts its still stuck on boot loop the only difference now is if i try to enter recovery it just restarts and again just keeps rebooting.
ive got an aftermarket screen dont know if that makes a difference as ive read apple are bricking phones that havnt been repaired by them selves.
please help im stuck for ideas now
also my bootlocker is locked and cant be unlocked.
just noticed that even though it all pass`s ok my software is staying the same and not updating, ive tried it at least 20 times and on different machines. also tried rsd lite and that also says completed but no change in software
the sotfware listed in the bootloader is, m8919_2020613.22.03.21.29r osprey_emea
and the one im tryig to update to is, m8916_2020629.41.03.21.51r osprey-reteu
bower123456 said:
also my bootlocker is locked and cant be unlocked.
just noticed that even though it all pass`s ok my software is staying the same and not updating, ive tried it at least 20 times and on different machines. also tried rsd lite and that also says completed but no change in software
the sotfware listed in the bootloader is, m8919_2020613.22.03.21.29r osprey_emea
and the one im tryig to update to is, m8916_2020629.41.03.21.51r osprey-reteu
Click to expand...
Click to collapse
Same problem with my Moto 2015 after OTA update, i tryed everything and nothing... =/ boot locked, stock recovery. My baseband M8919_2020613.22.03.21.29R osprey_emea
Tomorrow i will send my moto for Motorola.
wish i could but ive got a replacement screen so they wont touch it so looks like bin for mine
Nothing to do pretty much, same happened to me and there's no fix for that
I think the problem it's the Stock ROM we try flash, because the software version it's different.
I try flash with this ROM [XT1541_OSPREY_RETEU_6.0_MPI24.65-33.1_cid7_subsidy-DEFAULT_CFC__v2.xml], and i could flashing all files without errors, but still looping on motorola logo.
<software_version version="osprey_reteu-user 6.0 MPI24.65-33.1 1 release-keysM8916_2020629.41.03.21.51R"/>
M8919_2020613.22.03.21.29R osprey_emea - Original
if you manage to sort it please let me know

Motorola Moto G 4G (XT1040) Bootloop Problem

Hi, this is my first time making a post, ok here's the thing, a couple of days ago my phone run out of battery, when i come back to charge the phone, this just get stuck in the Motorola logo and don´t turn on, i never make nothing like root or flashing roms, the phone os was all stock Android 5.1; so i look in the internet for possible cause and i find that it was a bootloop, i try to get in to the fastboot flash mode to make a reset with the factory option but just get directly to the motorola logo and dont do nothing, so a try with the recovery option and gets in to the android system recovery <3e> and try the wipe data/factory reset but doesn´t work. I try even via computer using the minimal adb and fastboot to erase the cache and the userdata with the commands and doesn't work, still appearing the motorola logo. so i found that i have to install the original rom again but first ill have to unlock the bootloader for my device, so i did it, i unlock the bootloader and now appear <Device is UNLOCKED. Status Code: 3> and now appear the poster WARNING BOOTLOADER UNLOCKED instead of the motorola logo; then i search for the stock rom for my device and i find this one XT1040_PEREGRINE_RETBR_5.1_LPB23.13-8_cid12_CFC.xml.zip (i know that my device is peregrine because i remember saw it before in the settings but not remeber the hole name), so i make the installation with adb tools like the post say and make this commands:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot reboot
when its over i press fastboot reboot, but then appears again the WARNING BOOTLOADER UNLOCKED poster, i try to make it again, bus still appearing, i try more than 10 times, but still appearing.
sorry if the post is too large but i try to explain everything so you guys can help me because im desesperate with this, thanks.
HanSolo97 said:
Hi, this is my first time making a post, ok here's the thing, a couple of days ago my phone run out of battery, when i come back to charge the phone, this just get stuck in the Motorola logo and don´t turn on, i never make nothing like root or flashing roms, the phone os was all stock Android 5.1; so i look in the internet for possible cause and i find that it was a bootloop, i try to get in to the fastboot flash mode to make a reset with the factory option but just get directly to the motorola logo and dont do nothing, so a try with the recovery option and gets in to the android system recovery <3e> and try the wipe data/factory reset but doesn´t work. I try even via computer using the minimal adb and fastboot to erase the cache and the userdata with the commands and doesn't work, still appearing the motorola logo. so i found that i have to install the original rom again but first ill have to unlock the bootloader for my device, so i did it, i unlock the bootloader and now appear <Device is UNLOCKED. Status Code: 3> and now appear the poster WARNING BOOTLOADER UNLOCKED instead of the motorola logo; then i search for the stock rom for my device and i find this one XT1040_PEREGRINE_RETBR_5.1_LPB23.13-8_cid12_CFC.xml.zip (i know that my device is peregrine because i remember saw it before in the settings but not remeber the hole name), so i make the installation with adb tools like the post say and make this commands:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot reboot
when its over i press fastboot reboot, but then appears again the WARNING BOOTLOADER UNLOCKED poster, i try to make it again, bus still appearing, i try more than 10 times, but still appearing.
sorry if the post is too large but i try to explain everything so you guys can help me because im desesperate with this, thanks.
Click to expand...
Click to collapse
If your goal is to re-lock the bootloader: try the command: fastboot oem lock
However, I don't see that solving your problem and may compromise your ability to restore to stock. Instead check this link and follow the install directions EXACTLY:
http://forum.xda-developers.com/moto-g/4g-development/rom-stock-motorola-4g-lollipop-rom-t3142816
eg. for Canada choose: XT1040 (Note: for Rogers/Fido - confirmed)
Retail Canada 5.1 ROM (Untouched) (531mb) [Download]
i.e., you want the untouched version for your specific region.
Good luck. S

Flash went bad, how to flash anything working?

Hi, I've flashed my Moto G and I messed up real bad, multiple flashes and so... I can still get into fastboot, but trying to power up normally just gives me the warning about unlocked bootloader, which hangs indefinitely.
The phone is Moto G 8GB XT1032, Retail DE, originally 4.4.2.
-> What can be done about this? Is there a way to reformat the partitions and flash them all fresh and new?
Just so you know, I've been flashing with this batch below. Whatever I flash with it now, doesn't help.
Code:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
Btw, I know I probably made a lot of stupid mistakes, but in the past I've succesfully flashed dozens of phones and I never messed up like this... Feel free to mock me
Updated: I installed TWRP and found out I am unable to mount or repair system and cache. Also, both partitions show 0 MB size.
The restore to stock should work. Make sure you have mfastboot, the exact factory firmware images for your device, and that each file flashes successfully. Maybe you could post the cmd output if it doesn't flash correctly.
Swamp_cz said:
Hi, I've flashed my Moto G and I messed up real bad, multiple flashes and so... I can still get into fastboot, but trying to power up normally just gives me the warning about unlocked bootloader, which hangs indefinitely.
The phone is Moto G 8GB XT1032, Retail DE, originally 4.4.2.
-> What can be done about this? Is there a way to reformat the partitions and flash them all fresh and new?
Just so you know, I've been flashing with this batch below. Whatever I flash with it now, doesn't help.
Code:
fastboot flash partition gpt.bin
fastboot flash motoboot motoboot.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
Btw, I know I probably made a lot of stupid mistakes, but in the past I've succesfully flashed dozens of phones and I never messed up like this... Feel free to mock me
Click to expand...
Click to collapse
Use this tool: http://forum.xda-developers.com/moto-g/general/gpe-lollipop-5-1-1click-installer-t3075522
SLATE21&MOTOG said:
Use this tool: http://forum.xda-developers.com/moto-g/general/gpe-lollipop-5-1-1click-installer-t3075522
Click to expand...
Click to collapse
It initially worked, the phone booted up fine, but after I switched it off, it came back up in recovery mode. Now it only boots up in recovery.
Swamp_cz said:
It initially worked, the phone booted up fine, but after I switched it off, it came back up in recovery mode. Now it only boots up in recovery.
Click to expand...
Click to collapse
so you can't boot into system?
Finally, I solved it.
I couldn't, but then I found many people have this issue and the solution was to somehow repair the misc directory through ADB in TWRP (instructions are somewhere here at xda-dev). Now works well.

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