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My Nexus 5 has been exhibiting this problem pretty much since I got the phone.
Randomly it will go into Emergency Calls Only mode. Turning airplane mode on/off or rebooting will fix the issue for a few hours but the phone will eventually lose signal again.
I've factory reset - same problem.
I've flashed the google factory image - same problem.
Phone bootloader is locked and not rooted.
It was happening probably once every 12 hours but today alone it's happened 3 times in 8 hours. This does not occur on any of my other 4 phones including Nexus 4 and Note 2.
I contacted Google to get a replacement and it should arrive by Friday.
My question is: has anyone else experienced this issue? I've seen sporadic similar reports peppered here and there but nothing that I can confirm is the exact same issue as mine.
You are not crazy! This has happened to me as well. Google Play bought 32GB white model.
I only noticed it after turning off LTE in a spotty service area. I would still show several bars of 3G or H as if I was connected but my carrier info (Fido, Canadian) would read emerg. calls only. Stranger still, I could receive texts but not send them. Airplane mode on and off fixed the issue, but it would randomly reoccur.
I'm back in a good H+ service area and haven't noticed the issue again.
---------- Post added at 04:06 PM ---------- Previous post was at 04:03 PM ----------
I'd like to add that I don't know if disabling LTE had anything to do with the problem but that is when I first noticed it.
Posted a reply last night but I guess it never came through
Same here tho my signal would be full bars then the next moment it's gonna have no bars and then showing emergency call on lock screen.... I'm guessing it's the phone problem... Is this a defect?
Well tell us if anything changes with the new Nexus because I don't really feel like calling them for a replacement then unrooting and all of that over again if it's the phone itself or maybe it's just Canadians
i hope this is just a bug coz i dont wanna return the phone coz i already put the screen protector. lol.
happened to me in the morning.... didnt happen again after. but who knows when it will happen again.
It's a double-edged sword. Glad to know I'm not the only one but at the same time it sounds like a somewhat common issue.
Mine also show good signal when this happens. I've never switched LTE on or off so I don't think it is related to that.
I'll keep you posted on the new device. I should receive it on Friday.
maybe this is happening to everyone... thought it mightve been my new sim but i guess im wrong ima bookmark this thread so i can find it on friday ahah
This is a common issue so it probably affects all phones. I also have a problem with not receiving voicemail notifications. Fortunately I still seem to receive calls when it's in emergency mode.
I'm getting a replacement phone on Monday due to black specks on the screen, but I suspect these issues will also show up in the new phone.
I was on WiFi over home's Fios over N router, updating apps - "Google +" as a matter of fact, when it happened, lost connection & just dropped while downloading. Hit "Retry" button & it resumed - unlikely a problem unique to LTE or HSPA (mobile data) signal from the carrier.
Now, of course, mine (rooted, odex Rom, stock kernel & adv. power menu, and no other mods) is optimized for maximum battery life with non-default settings, and Google Now listen turned off, etc. - new T-Mo micro-Sim that's on PAYG voice plan only & LTE not turned on - since I'm still playing with Talkatone app for voice calling instead of using minues.
Keeping in mind that we are pioneers "field testing" the newest 4.4 KitKat OS for Google with this hot selling device - expect an update or patch from them soon ... probably later.
Same problem on a almost perfect nexus 5 no other issues what so ever so I'm kinda worried that my replacement device may have one of those other defects that people are reporting. Fingers are crossed for a software update that fixes this issue so I can reject the replacement device and keep this one. BTW Also a Canadian phone on rogers here
Sent from my Nexus 5 using xda app-developers app
It's quite possible that it is a Rogers/Fido problem.
im truly hoping its a software bug, because i too have this issue. Im on the white 32gb model, with a new SIM also on AT&T.
crossing fingers and toes that its just to it being the new OS's bugs.
I'm on Bell and so far not a single hiccup.
I had the same issue, perfect phone otherwise, RMA replacement is much better no signal loss so far.
Sent from my Nexus 5 using XDA Premium 4 mobile app
FloppyDrive said:
It's quite possible that it is a Rogers/Fido problem.
Click to expand...
Click to collapse
I called rogers he said it shouldn't be a problem but he gave me a reset anyways told me to take my sim card out for a little while. I hope this can be fixed because if not its a deal breaker I can't afford to be missing calls and so on. I'm hoping it's a KitKat problem that is fixed with a update
Sent from my Nexus 5 using xda app-developers app
---------- Post added at 09:06 PM ---------- Previous post was at 09:05 PM ----------
LVOV said:
I had the same issue, perfect phone otherwise, RMA replacement is much better no signal loss so far.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
What carrier are you with ?and how long have you been using the replacement phone ?
Sent from my Nexus 5 using xda app-developers app
1. New SIM
2. Worked fine in the T-Mobile store - got 4.4 OTA in the store over LTE.
3. Came home - "No Service" (even if the T-Mobile network is listed, could not register)
4. Call T-Mobile support - Teir1 then Teir2 - Phone is not registering on the network.
5. Inserted the same SIM in the Samsung SGH-T989 - all four bars with H+
6. Back to the store - SIM exchange.
7. Same problem - call Google - Advance Replacement
This is the story, the new phone I've been using for two days without any issues.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Same problem here on O2 in the UK, google sending a warranty replacement out. Only fitted a spigen screen protector yesterday !
My friend and I have the same problem too.
Both 16gb White
What colour of nexus 5 you guys have?
I see some have white, maybe white causes this issue??
What I did was go into APN settings and switch from WAP selection (which it had by default) and put PHONE and I've yet to get the signal drop again. Although now I never see the small H in the signal. Its always showing LTE
Sent from my Nexus 5 using xda app-developers app
This happened to me today. I went into the Access Point Names menu and found my APN unselected (I have only one configured). After re-enabling the radio button everything was fine. Don't know how this could have happened since the phone has been up for a day.
same problem.. didn't see this topic and opened a new one btw..
so you're saying that a replacing n5 will solve the problem?
as what i read everywhere it seems a problem affecting almost all canada's roger and italy's tim users.. so something related to network/carrier/texts/calls..
it happens (to me) after every sms received and even if "emergency call" is displayed, data continue flowing like a charm.. btw if rma will solve this i'll be happy to do BUT i'm afraid it'll be just a waste of time
So a week or so ago my Nexus 5 stopped getting reception for 3g networks,leaving me with EDGE or just no signal every time, everywhere, I've moved a lot around the city and it didn't change anything, i tried my sim card in my old Galaxy s4 and it worked perfectly with 3G Hspa networks so it isnt my sim card, I flashed different radios from the XDA modems thread, nothing, I rebooted, changed the network, changed the APN, dialed *#*#4636#*#* and switched the mode there, god I even opened the back of the phone to check the MIMO antennas and they were fine, nothing seems to solve the issue, so I'm here for help, please help, what else can I do to fix this?
Sent from my Nexus 5 using Tapatalk
LRC1710 said:
So a week or so ago my Nexus 5 stopped getting reception for 3g networks,leaving me with EDGE or just no signal every time, everywhere, I've moved a lot around the city and it didn't change anything, i tried my sim card in my old Galaxy s4 and it worked perfectly with 3G Hspa networks so it isnt my sim card, I flashed different radios from the XDA modems thread, nothing, I rebooted, changed the network, changed the APN, dialed *#*#4636#*#* and switched the mode there, god I even opened the back of the phone to check the MIMO antennas and they were fine, nothing seems to solve the issue, so I'm here for help, please help, what else can I do to fix this?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
what is your current rom & radio?
shilton.charles said:
what is your current rom & radio?
Click to expand...
Click to collapse
Until yesterday everything was stock, right now I'm running Carbon ROM and one of the radios from 4.4 don't remember which one, neither of those radios changed anything
Sent from my Nexus 5 using Tapatalk
LRC1710 said:
Until yesterday everything was stock, right now I'm running Carbon ROM and one of the radios from 4.4 don't remember which one, neither of those radios changed anything
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
sad to say its quite possible u may have a hardware issue...i will continue research and report if i find anything that may assist you
What carrier and have you called your carrier to use your IMEI with the Sim you have in it.i only had HSPA when i cut down my Sim from my Samsung Galaxy S2 to fit,called my carrier At&t and switched IMEI .i have LTE at home,work,etc
Sent from my Nexus 5 using Tapatalk
Started a couple days ago, using straight talk AT&T sim on my nexus 5, Data and text messages work fine, but whenever I try and make a phone call the signal drops completely and calls won't connect. People been telling me when they try to call it goes straight to voicemail. I'm running stock rom. Any suggestions? Straight talk and Google both with no help.
Have you tried a different sim card from like a friends phone to make sure its not the phone itself? You can also try to call ATT to see if its on their end.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Swapped sims with my wife. Mine worked on her phone hers didn't on mine. Think it might be a hardware issue on my phone and I got it on Craigslist so I think I'm screwed
Sounds like it definitely is a hardware issue now or something with the Sim tray. Sorry to break it to ya. Hopefully you can work something out with the guy on Craigslist.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Thanks. I have had the phone for about 4 months with no issues. I K of its not the sim tray because I still get data and texts and I can receive calls sometimes if I have dull reception somewhere. It just started all of a sudden, pretty frustrating
I just the same issue today as you. It was a ROM issue. I was on PA. I switched to aokp for now.
Sent from my Nexus 5 using XDA Premium 4 mobile app
backside floaters said:
Started a couple days ago, using straight talk AT&T sim on my nexus 5, Data and text messages work fine, but whenever I try and make a phone call the signal drops completely and calls won't connect. People been telling me when they try to call it goes straight to voicemail. I'm running stock rom. Any suggestions? Straight talk and Google both with no help.
Click to expand...
Click to collapse
I had this issue on the stock, unrooted ROM after about 4 months as well. I think the cache partition was corrupted. You can try wiping this in recovery and see if the problem fixes itself.
I didn't think of just wiping the cache, so instead I did a factory reset by unlocking the bootloader and everything cleared up.
Now I wipe the cache partition roughly once a month and the phone runs like a champ. Also I use sdmaid to clear the device from junk that accumulates over time.
Sent from my Nexus 5 using Tapatalk
_jordan_ said:
I had this issue on the stock, unrooted ROM after about 4 months as well. I think the cache partition was corrupted. You can try wiping this in recovery and see if the problem fixes itself.
I didn't think of just wiping the cache, so instead I did a factory reset by unlocking the bootloader and everything cleared up.
Now I wipe the cache partition roughly once a month and the phone runs like a champ. Also I use sdmaid to clear the device from junk that accumulates over time.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Thanks for the help, but I already did a factory reset with no success. Data works fine on LTE but if ibtryvswitching to 3g or 2g signal drops as well. If I have full signal it will connect but anything in less it doesn't connect the calls.
Flash factory images then.
Sent from my Nexus 5 using Tapatalk
This happened to me on my non rooted N5 with 4.4.4. Disabling Wifi and/or LTE sometimes allowed a single SMS to get through, but then the problem resumed.
I fixed it by booting into recovery and wiping the cache partition. For some reason that took a long time (about 5 minutes) but eventually it finished and when I rebooted it was all good.
I'd try the wiping the cache and reflashing the radio.
I had a similar issue first week of owning the phone any time I sent a text I lost service until I rebooted.
From what I've read some N5's don't like the 4.4.4 radios. Mine likes 4.4.4 but couldn't pick up a signal if it had a 50ft antenna with 4.4.3 radio.
Sent from my Nexus 5 using XDA Free mobile app
Nexus 5 Not making or receiving calls
backside floaters said:
Started a couple days ago, using straight talk AT&T sim on my nexus 5, Data and text messages work fine, but whenever I try and make a phone call the signal drops completely and calls won't connect. People been telling me when they try to call it goes straight to voicemail. I'm running stock rom. Any suggestions? Straight talk and Google both with no help.
Click to expand...
Click to collapse
I just had this almost exact same scenario. I started having problems with signal dropping using CM12 nightlies (late April 2015) then eventually I switched over to a NET10 because T mobile was not cutting it to begin with. After the problem persisted on an ATT Sim card with NET10, I started flashing different ROMs. Signal seemed to be more stable and everything was fine for a while. After a few days I was no longer able to make or receive calls.
Eventually I did a complete factory image (still didn't work)
Flashed a 4.4 radio image (didn't work immediately, but the next morning it seems to be working as of now)
I probably could have skipped the hours of trouble shooting if I would have (found this thread first) and just tried flashing different radio images. Or maybe it was the series of other steps combined...not really sure.
Good luck and hopefully this helps the next person going through this mess. Oh and don't event waste your time calling NET10/Straighttalk customer service.
*EDIT* Above did not solve my problem, I actually had to fix the physical radio connections which came loose.
same problem
Hey guys having the exact same issue. Dropped my phone hard and then all of a sudden I cannot make or receive ant calls with my carrier dialer. I can send and receive texts, use LTE data , Wi-Fi. When I place a call, it is silent for about 10 seconds then drops the call. When people call it is silent for 15 seconds, then voicemail.
Called google, said it is out of warranty and LG would have to repair it for $150 just to see the phone.
Have done a cache wipe and factory reset. Is this most likely a hardware issue that I need to open the back for ? Little bit of a tech noob but can work my way around things. Any help is super appreciated as I love my N5 32G and don't have the money.
Same issue that I had, just remove the back and reattach/secure the radio wiring. It's on the left side and rubs parallel to the battery. It was a petty quick and easy fix.
Sent from my Nexus 5 using XDA Free mobile app
kgtgv4 said:
Same issue that I had, just remove the back and reattach/secure the radio wiring. It's on the left side and rubs parallel to the battery. It was a petty quick and easy fix.
Sent from my Nexus 5 using XDA Free mobile app
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Click to collapse
So I took the back off and looked at the cables and they were both connected. I took them off anyways and reconnected them. Didn't see anything surprising to my eyes at least. The only thing I did find out was that LTE is the only setting that I can't use data and texts on. 3G and 2G say no cellular network detected. Do I maybe need to replace the antenna cables ??
mac_attack10 said:
So I took the back off and looked at the cables and they were both connected. I took them off anyways and reconnected them. Didn't see anything surprising to my eyes at least. The only thing I did find out was that LTE is the only setting that I can't use data and texts on. 3G and 2G say no cellular network detected. Do I maybe need to replace the antenna cables ??
Click to expand...
Click to collapse
Hmmm. I don't think the cables would be bad. I would just make absolute sure that they are staying attached after you re-assemble your phone. I even put a small piece of tape over the end that I noticed was loose. If that doesn't work then I think we had different issues with the same symptoms.
I'm having this same issue. Three weeks now, unable to make or receive calls. SMS and data work fine. Wifi works. LTE works. When I switch to 3G or 2G there is no connection and T-Mobile doesn't appear in the list of networks. The SIM card works fine in another phone so it must be an issue with the device.
Tried everything on the software and settings side, flashed different ROMs, flashed different radios including stock. No change whatsoever. I completely disassembled and reassembled the phone. Nothing was loose or looked broken, all contacts seem to be making contact.
I do vaguely recall dropping the phone recently, so I guess that must have been it. The only other possible cause was that Google Play Services was auto-updated the day before I noticed the problem. Of course that is unlikely to be the cause but just mentioning it in case anyone else had this issue starting around Oct 23, 2015.
As much as I hate to do it, I guess I'll have to get a new phone. Just no other solution I can see unfortunately.
For anyone finding this posting through Google, currently there is no VoLTE (Voice over LTE) support in the Nexus 5 on T-Mobile. If that is available when you're reading this, then you might look into enabling VoLTE and seeing if you can make voice calls using that. Based on my reading it seems like VoLTE is a software update (perhaps requiring the provider to support the device as well), but the consensus seems to be that VoLTE on Nexus 5 on T-Mobile is unlikely to happen. But they support it on the Nexus 6, so maybe there is some way it can be done on the Nexus 5. Also Wifi Calling on T-Mobile is not available for the Nexus 5. The consensus there is that the stock Google/T-Mobile ROMs are unlikely to ever add Wifi Calling support for the Nexus 5, but perhaps CM 13 or Android Marshmallow do or will have Wifi Calling support built in, so there may be some possibility of getting Wifi Calling using those.
Did you try checking the cell antenna? That was my issue, I just tapped it back in place and my N5 has been fine ever since.
kgtgv4 said:
Did you try checking the cell antenna? That was my issue, I just tapped it back in place and my N5 has been fine ever since.
Click to expand...
Click to collapse
If you mean the ones with the long wires, then yes, I checked those. Actually I checked pretty much everything inside the phone. According to this excellent disassembly video: youtube dot com/watch?v=OPuCmfhzgbg , there are lots of antennas and antenna contacts. So many that he doesn't get to all of them until 20 minutes into the video. But still, I checked all of those and they looked ok. There must be some damage somewhere, just too small for me to spot. He also identifies "external test ports" for some of the antennas. I don't know how those are used or if they would be useful to debug this issue, but for anyone else experiencing this, you might try looking into those.
Help
backside floaters said:
Thanks. I have had the phone for about 4 months with no issues. I K of its not the sim tray because I still get data and texts and I can receive calls sometimes if I have dull reception somewhere. It just started all of a sudden, pretty frustrating
Click to expand...
Click to collapse
I'm having the same problem on my Nexus 6 and don't know what PA is and how to change it
I have samsung s duos 2 GT S7582.when i keep my phone static i have full reception. But if i make a c or use data the reception drops to zero bars. I cant make or recieve calls. i swaped my sim card to another phone and its working properly with full reception. This problem exist only with my gt s7582.
so far wat i did : reinstalld firmware
rooted. But still not working.
please give me some suggestions.
Sent from my GT-S7582 using XDA Free mobile app
ommon4u said:
I have samsung s duos 2 GT S7582.when i keep my phone static i have full reception. But if i make a c or use data the reception drops to zero bars. I cant make or recieve calls. i swaped my sim card to another phone and its working properly with full reception. This problem exist only with my gt s7582.
so far wat i did : reinstalld firmware
rooted. But still not working.
please give me some suggestions.
Sent from my GT-S7582 using XDA Free mobile app
Click to expand...
Click to collapse
Could be a hardware fault, for example the wires that are connecting the antenna to the mainboard could be loose, it would explain why the phone has good signal while not moving but looses it when it's moved around. You should take it to service, or if you're comfortable with that, open it up and check by yourself.
Hello from Bulgaria.Some one have had a problem with 4g network.Samsung S7 when he was lte \ 3g \ 2g after 30-40 minutes , scope disappears and receives a missed call notification.The problem gone after restart the device and after 30-40 minutes is same situation.If a phone is an 3g\2g no problems.
Sorry for my bad english.
Same here
My cousin bought an S7 Edge, but it had the same problems as listed. She then proceeded to change the phone, yet the other S7 Edge had the same problem. What could be the solution to this problem, and what caused it?
I change 3 phone 2 black and now give to me gold,for now i don't have a problem with the gold piece. Everything work fine.
Gachev said:
I change 3 phone 2 black and now give to me gold,for now i don't have a problem with the gold piece. Everything work fine.
Click to expand...
Click to collapse
We changed two gold ones, awaiting for the third. Problem seems to be persistent.
Hi!
Go to settings and find your APN-settings. Remove IPv6 and save it. Then everything should work fine.
I'm having the same problem. I'm sitting beside my friend with his ip6s+ and he's not having trouble connecting with the lte. just saying that this might not be just a network problem.
I've read about multiple people, including me having this issue, for some the APN IPv4 switch seems to work, but not for everyone. So what is this? Is it related to the phone hardware or software? Or is it a network problem? And will it be fixed? As this is starting to irritate me a bit..
Many People in my country (indonesia) is having similar problem. The signal somehow stuck in 3g. Forcing it to use LTE only using the app "4G LTE Switch) makes the signal gone, emergency only mode. Only a reboot would bring 4g back.
However it only acts up when using one specific mobile provider (telkomsel). Switching to my second sim, also by the same provider, didnt help. But if I switched to another provider, the problem doesnt happen.
Widespread issue in Germany as well. It's carrier independent. Had to exchange one unit. The new S7 Edge I got works fine so far, but has a pink hue on the display. Samsung QA! -.-
Any solutions or updates?
Solved?!
Hi,
I had the same problem in bulgaria with telenor.
Yesterday i got an update on my s7 edge to XXU1APCH and it seems to solve it.
This night it stayed connected. Normally i had the no service available in the morning.
Anybody else see the same?
heinda said:
Hi,
I had the same problem in bulgaria with telenor.
Yesterday i got an update on my s7 edge to XXU1APCH and it seems to solve it.
This night it stayed connected. Normally i had the no service available in the morning.
Anybody else see the same?
Click to expand...
Click to collapse
Havent got any updates here in my country.
Would u be so kind to upload the firmware using this method
here
and
here
heinda said:
Hi,
I had the same problem in bulgaria with telenor.
Yesterday i got an update on my s7 edge to XXU1APCH and it seems to solve it.
This night it stayed connected. Normally i had the no service available in the morning.
Anybody else see the same?
Click to expand...
Click to collapse
Downloaded bulgarian firmware,, XXU1APC8 is the only one available. Tried to check for update, nothing yet to xxu1apch...
Update:
Emailed Indonesian Samsung Support, they came up with a temporary solution:
go to phone, dial *#9900#
select debug level disable/low
change to mid
wait for phone to reboot.
2 hours past no signal lost yet
update: 3rd hour signal gone again
hi,
has anyone found a solution for the problem above?
in my case I have really slow internet (mobile data) on 2,3 or 4G, it's like it freezes when I try to open a page
when I connect to 4G it maybe works for a second and then nothing else, it's like 2G, very slow (wifi works normal)
can it be hardware problem? I already cleared cache and reset the phone, but it's still the same..
At me the phone can not change back to 2G from LTE, if 3G network is unavailable.
If I use LTE/3G/2G option and somewhere is not 3G network I can't receive or make voice calls.
Phone only works with 3G/2G option in network mode.
But in this case I only can use edge if somewhere only 2G and 4G networks are available.
If I use LTE network, the phone doesn't receive incoming calls.
I bought my samsung s7 gold one month ago in Lebanon (Middle East). I faced exactly the same problem, I couldn't receive any phone calls. Went to the store and they told me to switch from LTE/4G to 3G. Now my phone is always on 3G and working ok so far. But I can't put it on 4G !!!
get new simcard will fixed problem
Hi, is there a solution to this?
got info that there is a patching from samsung for this issue but since i am using custom rom, i cannot confirm this.
anyone has any update?
Same problem! I'm from Mexico and i just bought my pink s7 Edge on sunday, i've been going everyday to the carrier store and yesterday they finally gave me another one but im having the same issue! I can't take it anymore i don't know what should I do Maybe all the pink ones have the same problem? They have already changed my SIM Card, i have tried with another one and it still happens
This sounds very similar to the LTE problem on the Nexus 6P I wonder if it is actually the same problem.