Faulty Sensors - Samsung Gear S2

I got this issue which I cannot find any solution for i did reset the watch and installed all new updates
-the watch no more senses that is being worn
-The heart rate sensor works but does not show the result instead it says try again
- gesture sensor not working as well as the steps counter which always shows 0 steps
It did work fine for about 4 weeks before this suddenly happened no chocks no nothing
I could not use the warranty as I bought it from another country

Try a different face? Also try going into the apps itself if your just using face of watch to tell you the info

Sonin66 said:
Try a different face? Also try going into the apps itself if your just using face of watch to tell you the info
Click to expand...
Click to collapse
it is not about the face i have tried various things and factory resetted it twice and i think sensors work well but the single sensor that senses the watch being worn is not actually working so heart rate sensor would start the process of sensing heart rate though doest proceed to give me the information instead asks me to try again and i can see pulses changing

Sonin66 said:
Try a different face? Also try going into the apps itself if your just using face of watch to tell you the info
Click to expand...
Click to collapse
I am not actually new to technology i have used some sensors in several projects and have a good idea of embedded systems and micro-controllers and the only thing that i could do but did not intend to do was to unscrew its bolts because i have no idea if there is such a sensor that senses the watch being worn and the only thing i am trying to reach is a specified listing of the components that made up that watch

I wouldn't bother taking it apart but that's just me. I thought the watch sensed you wearing it fron the heart rate monitor. Get on the phone with Samsung would be my next suggestion or take it back..

Related

Continuous heart rate monitoring?

Does this watch support continuous heart rate monitoring during exercise or throughout the day? I have seen conflicting information regarding this feature, some saying that it works in S-Health and Nike+ and others saying you have to manually check each time you want a reading.
RE:
ECdOc said:
Does this watch support continuous heart rate monitoring during exercise or throughout the day? I have seen conflicting information regarding this feature, some saying that it works in S-Health and Nike+ and others saying you have to manually check each time you want a reading.
Click to expand...
Click to collapse
Looking for a response on this too. Went to the gym tonight and tried it out, found out I have to press the heart rate monitor to give it a test every time I wanted an update. Was hoping I could just look at the watch to know my current heart rate every time I wanted the info during cardio.
nickn0it said:
Looking for a response on this too. Went to the gym tonight and tried it out, found out I have to press the heart rate monitor to give it a test every time I wanted an update. Was hoping I could just look at the watch to know my current heart rate every time I wanted the info during cardio.
Click to expand...
Click to collapse
Were you using any of the apps (S Health, Nike +)? I saw this thread about the older "s" watch that says they can do it. http://forums.androidcentral.com/samsung-gear-s/459764-continuous-heart-rate-monitoring.html
In S Health on Gear S, start an exercise and you will have the continuous heart rate displayed on screen. It records all the history and has nice chart for it all on the watch itself. If you have a compatible phone (Samsung's 2014 models), you can use S Health app on the phone to show the results as well. Older Samsung phones don't work though without hacking through hell to port the apps that currently are only available on new phones so far.
Click to expand...
Click to collapse
I knew I couldn't be the only person with this question. You can see my question and answer to this person's review. At about 10 minutes in his YouTube video he shows some things that the watch does, that I could not get it to do. And he answers the question if it provides live continuous heart rate monitoring while you work out, and the answer is yes. I couldn't get it to do it. But I will try again later today.
https://m.youtube.com/watch?v=UGXC8Npgedo
Sent from my SM-N920P using XDA Free mobile app
Yes
Yes it has continuous heart rate monitoring. And there is an option to turn it off. I have it off during normal use. However, it always activates when I'm working out. It works pretty well I'm my opinion
Yes, go to shealth app on watch. Go to record exercise screen. Pick any icon does not matter just use hiking for you work out. Then set a time. It start recording continuous heart rate plus other stats. Then saves them to your shealth account for reference.
Confirmed.
first time try with new s2 watch and heart rate monitor performed horribly compared to polar chest band..it was as far off as 40 bpms...i am a fit 50 year old man but do have some vascular issues so i tried flipping watch on inside off wrist no luck...was using shealth app.. anyone with similar issues or ideas...thx
drewmc2007 said:
first time try with new s2 watch and heart rate monitor performed horribly compared to polar chest band..it was as far off as 40 bpms...i am a fit 50 year old man but do have some vascular issues so i tried flipping watch on inside off wrist no luck...was using shealth app.. anyone with similar issues or ideas...thx
Click to expand...
Click to collapse
Could've been the sweating or maybe you had the watch too loose.
From my experience, the Heart Rate readings are pretty accurate and fairly consistent with my other devices.
TyrantCAT said:
Could've been the sweating or maybe you had the watch too loose.
From my experience, the Heart Rate readings are pretty accurate and fairly consistent with my other devices.
Click to expand...
Click to collapse
also make sure that the watch is not sitting on your wrist bone (if there is such a thing) something you have to move the watch off of your bone.
drewmc2007 said:
first time try with new s2 watch and heart rate monitor performed horribly compared to polar chest band..it was as far off as 40 bpms...i am a fit 50 year old man but do have some vascular issues so i tried flipping watch on inside off wrist no luck...was using shealth app.. anyone with similar issues or ideas...thx
Click to expand...
Click to collapse
I had a similar experience. I was wearing the S2 and a Polar chest strap at the same time. At times they were very close and at times they were VERY far apart. I believe this issue could be the sampling rate of the S2 and that it is not picking up on changes as fast as the chest strap. Does anyone know the frequency of readings in "continuous" mode and how to make it more often?
Does anyone know if it's possible to remotely monitor someones heart rate? For example, a lot of people are dying from heroin overdose these days, So I was wondering, if the user was cool with it, I could see his heart rate somehow from his watch while sleeping? Not in the same house.

Attention Samsung, these are our TOP complaints!

Who knows, they might find this thread and act
To kick it off:
1) Heart rate sensor is more miss than hit. I see a lot of 'clean the sensor and move it backward' messages. Nonsense of course, it should just work.
2) Floor count is totally 1000% off. Today I climbed well over 20 stairs (3-4 meter stairs) and the S3 indicates a glorious total of 3. Yes THREE Samsung, 3.
3) Altitude meter tells me I live 16 meters below sea level. I live in Amsterdam which is 3 meters below (really). But it gets better. During my yesterday's run it registered an elevation of -112 meter.
4) Messages from the phone do not always arrive on the S3. Maybe aliens interfere but that's unlikely so Samsung, please fix this. nr 1 missed is GMail, then Whatsapp.
5) This is not a bug but I would really like to see an option to permanently disable this watch as a Bluetooth device to take phone calls. I have my car for that, or my phone. Not the stupid watch.
OK, over to you guys, bring it on!
For your point 5, I think you can do this in the bluetooth settings for the watch on the phone - just turn off 'call audio'. NB: I have not tried this...
veletron said:
For your point 5, I think you can do this in the bluetooth settings for the watch on the phone - just turn off 'call audio'. NB: I have not tried this...
Click to expand...
Click to collapse
If it worked... But it keeps switching back on, also after a soft and full reset.
blackspp said:
If it worked... But it keeps switching back on, also after a soft and full reset.
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Click to collapse
I was able to get it to stick permanently by repairing my car bluetooth and setting it to Phone Calls while having the watch disabled.
I'll try it again tomorrow, who knows!
Spotify
Advertising Spotify compatibility when as of right now, there is not.
Wrist gestures like in Android Wear
I always thought that you had to calibrate the altimeter at sea level???
Regarding #4: are you using AOD? If not, try using AOD and see if your notifications are more consistent.
PLS give me options for Google maps directions. I need nothing more than the direction arrows on the watch. No map needed. Anyway screen is too small for that. Just xxx meter +arrow
But I am super happy with the rest (off topic)
edit. I have found possible solution for the nav arrows Directions gears s2, which works with google maps.
Both on Phone and on gear an app is needed.
odyseus said:
I always thought that you had to calibrate the altimeter at sea level???
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Click to collapse
Tried both ways, Calibrate known height and altimeter.
Googling this there are loads of S2 complaints regarding this, I guess this is not much improved.
most people complaining about altimeter don't know how a barometer works
also the best altimeter based on atmosferic pressure must be calibrated every time is possible to give good results
when the weather change a variation in pressure can be of 3-5 Hpa in 30 minutes and on altimeter more than 50m
weather change is a storm but also a fairy wind
when s3 measure a floor it register a .3 Hpa variation that must be in 5 to 20 sec
also a slap on the watch can be seen as a floor and the immersion in 50 cm of water can be 10 floors and also a shower and a storm
after a shower o a swimming pool the barometer is out of order for hours
samsung is most of times a good tech but can't do miracles
sorry for english
hallo
g
odyseus said:
I always thought that you had to calibrate the altimeter at sea level???
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Click to collapse
It is a good thing to do. However it's based on barometric pressure so really doesn't matter that much. The key is to do it near something you know has a known elevation that way you know if it's correct. Like a sign in a national park or something that tells you, "you are at such and such El. ..."
BTW, a lot of you take things too seriously on this device. It's a watch, as long as the time is accurate all else are fun gimmicky gadgets for your wrist. If serious accuracy of data is important to you, buy the right tool for the job. It's like owning a repair business and trying to run it using a Leatherman tool.
Well, I live in Amsterdam, pressure has been 1027 hpa all day, we're at 3m below sea-level but the watch is all over the place and I've calibrated it like 209 times. Hasn't been wet, smacked, dropped. It's a watch with a barometer that's not too good.
blackspp said:
OK, over to you guys, bring it on!
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Click to collapse
1. hair, tattoo, excessive sweat, a large band can and will interfere with HR
2. floors / stairs / floors / stairs / verdieping / trap (used GT for dutch) -- or maybe you're trying to tell something else because 20 stairs are relatively close to 3 floors
3. atmospheric pressure is pretty unstable even at known sea levels and when is taken into account for altitude can be messy
4. I don't know, it never happened to me but it could be an issue I suppose
5. connections, disconnect BT
20 floors, some 60.meters.
When wanting to look at widgets from the clock face the bezel it turned clockwise - but the display animation rotates anti clockwise
The opposite is true to see notifications.
This just seems wrong to me and I often turn the bezel the wrong way.
I cant see Samsung changing the default behavior and I am starting to get used to it but an option to make it work 'correctly for my head' would be nice.
Hey guys, I did a full test of the gear s3 heart rate against my chest strap and Apple Watch 2 Nike. I did indoor running and indoor biking for three days. My findings are that it's almost perfect, with 2 or 3 bpms difference with my chest strap. This difference is not always, some most of the time gear s3 was matching my chest strap. The Apple Watch was good too.
Method: chest strap + wahoo iPhone app. Gear s3 below my wrist ( this is key, when you find the sweet spot, it's super accurate) + s-health on iPhone. Apple Watch + workouts app.
Let me know your findings!
Is the step count accurate and for everyone. For me I think it counts too many...,
Sent from my Nexus 6P
Techvir said:
Is the step count accurate and for everyone. For me I think it counts too many...,
Sent from my Nexus 6P
Click to expand...
Click to collapse
It does.
It should only count arm movements combined with forward motion but it also incidentally counts just arm movements. Plus, this morning, it showed 54 steps when I picked it up from the drawer. Obviously it should have been zero.
Than again, on a full day it's pretty good, about the same as my Pebble Time Steel (which I compared it with over the weekend).

Heart rate monitoring during activity

Hi,
I have had the Gear Sport for a few weeks and while I miss the battery life of my Pebble Time Steel and the app selection of an android wear watch, overall I am pretty happy with it apart from one thing. I bought it as a present to myself to get a bit of inspiration to be more active, mainly running and cycling. Spotify offline and GPS tracking works very well, but I wish I could say the same about heart rate monitoring. It monitors the heart rate OK when I am not active, even if it skips some of the measurements when set at 10 minute interval, but it tolerable. However, when I am running or cycling - apart for some jumps up, or down, the trend is normally just a flat line. I have tried tight strap, loose strap, re-position, inside wrist, etc, but to no avail. I have managed to track HR as it should for one run when I actively used the HR widget (while under running activity) and by that kind of forced (turning off and on a few times) the watch to track HR. Not very practical though.. I can see from the flashing IR that it is continuously trying to measure HR during activity, so apparently there is no hardware faults with my watch. For info I have also tried factory resetting the watch.
I know that wrist HR monitoring will never be accurate, but for a watch with Sport in the name I did expect better than this. Is this just one of the drawbacks with this watch, or do I have a faulty watch and should return it? Experience from other users would be highly appreciated.
Steinar
For info - I gave up this watch due to the above mentioned issues and returned it in favour of a Polar M600.
Sent from my ONEPLUS A3003 using Tapatalk
dust40 said:
For info - I gave up this watch due to the above mentioned issues and returned it in favour of a Polar M600.
Sent from my ONEPLUS A3003 using Tapatalk
Click to expand...
Click to collapse
Here the heart rate monitoring works ok during my gym time.
Same problem too.. I was wondering if it is a defective unit..
After month i have to say that i have no problem with mine at all.
I have had the same problem. I have tried everything like you have. Worn it tighter, looser, other wrist, other side, ect. It is completely unreliable as a fitness monitor. For something that is at a premium price, and supposed to work underwater, I am appalled that it cannot handle a basic workout without going blank. I was hoping for a patch or update but even today I am seeing the same issues. I cannot recommend this to anybody and will be jumping ship to a different brand as soon as I get another chunk of money saved up.
One thing that helped slightly during daily use was the continuous heat monitor setting.
the gear sport is a piece of **** !
Sharing Experience of your smart watch
When i was going to buy smart watch, i was not sure that it is good or not. But after buying it, its help me to manage many things. That was my first smartwatch. . It came with a small box with a watch, charging cable, and a user manual. The build quality and the touch response is amazing. Talking about the display, the display size is good with awesome screen quality. It's a phone in the size of the smartwatch. It can do all basics tasks like a smartphone. It has a sim card slot for calling, plus it also has a front camera for capturing pictures. All the pictures and music can be stored in the memory card. In addition to that, it can play songs on its inbuilt speaker.

Third party watch straps cause vibration/sound not to work during notification/s

Hi all users,
Can someone confirm if this is a real device issue or only my device
Purchased nato-straps which has the strap under the watch and cover the sensor and also lift up the watch a bit from the skin.
Had the nato-strap some days now and it was working fine. Notifications was vibrating and phone calls had sound.
Yesterday vibrations and sound during phone calls just didn't work anymore. Happened midday out of nowhere.
Now, if i put back a different strap, which don't cover the sensor, all works perfectly.
Can som please tell me what is happening here? I can't be the only one who has noticed this. Does the watch think its not worn because of the minor liftup caused by the strap under the watch?
Feel the wear overrides this and make it work with all straps. But I really want it to work..... Just as.... Before?!
Any ideas, suggestions why this is happening would be very very helpful.
/Best regards
DuoPad said:
Hi all users,
Can someone confirm if this is a real device issue or only my device
Purchased nato-straps which has the strap under the watch and cover the sensor and also lift up the watch a bit from the skin.
Had the nato-strap some days now and it was working fine. Notifications was vibrating and phone calls had sound.
Yesterday vibrations and sound during phone calls just didn't work anymore. Happened midday out of nowhere.
Now, if i put back a different strap, which don't cover the sensor, all works perfectly.
Can som please tell me what is happening here? I can't be the only one who has noticed this. Does the watch think its not worn because of the minor liftup caused by the strap under the watch?
Feel the wear overrides this and make it work with all straps. But I really want it to work..... Just as.... Before?!
Any ideas, suggestions why this is happening would be very very helpful.
/Best regards
Click to expand...
Click to collapse
Your watch most definitely thinks it is not being worn. The strap is not a "minor liftup". It will completely block the sensors not to mention making charging a complete PITA. Go to Settings --> Apps and Notifications and see if "Do not disturb when off wrist" is turned on. If so then turn it off.
My watch auto locks whenever it comes off my wrist since I have Pay setup and that requires locking. IMO the kind of strap that runs under the watch is a non-starter for this watch. It also renders the HRM useless too.
Thanks so much for the update. I think you made my day just so much better! It was turned on!?
Yes, i quickly realized that these are PITA =)
Will try if this helps.
Edit1
It worked to disable. Thanks again. You saved an angry phone call for Huawei support =)
DuoPad said:
Thanks so much for the update. I think you made my day just so much better! It was turned on!?
Yes, i quickly realized that these are PITA =)
Will try if this helps.
Edit1
It worked to disable. Thanks again. You saved an angry phone call for Huawei support =)
Click to expand...
Click to collapse
Why an angry call to Huwaei support? You are clearly covering all the sensors. The watch thinks it's off your wrist and what about the heart rate monitor? Why even dream of covering that?
Ok.
Humor. A joke. In the end I would have had to contact support since I didn't realize there was a sensor. Now I know.
Don't care about heart rate. I use garmin for serious running. All running apps can't match up a real Garmin with all of the features (intervall training etc). Yes i use two watches while running (4g version)

Huawei Watch 2 Sport - all sensors are dear after latest Wear OS update

Hi all
Has anyone faced the following problem: my watch updated to the latest Wear OS a week ago. And after this all the sensors died - no any single of them is working.
I've googled and tried everything I can - from multiple factory resets and linking watch to another phones to manually enabling app permissions for sensonrs and dev mode.
Nothing worked. Test in Dev mode shows "Fail" for all tests related to sensors.
Any ideas/advice on how to fix this?
koladko said:
Hi all
Has anyone faced the following problem: my watch updated to the latest Wear OS a week ago. And after this all the sensors died - no any single of them is working.
I've googled and tried everything I can - from multiple factory resets and linking watch to another phones to manually enabling app permissions for sensonrs and dev mode.
Nothing worked. Test in Dev mode shows "Fail" for all tests related to sensors.
Any ideas/advice on how to fix this?
Click to expand...
Click to collapse
My Watch 2 sport (4G) got the same issue after 1 year. Sent it to service and got a replacement for free.
Probably a HW issue not related to the SW update....
rettinn said:
My Watch 2 sport (4G) got the same issue after 1 year. Sent it to service and got a replacement for free.
Probably a HW issue not related to the SW update....
Click to expand...
Click to collapse
THanks... My watch is more than 1 year old, AFAIK warranty is over
Anyway - Thanks for advice!
Got exacly the same situation, i got my hands on a LEO-BX9 BT, when i install the older firmware 7.1.1 at the start the steps appear and the heart rate works good, but then it starts making updates and loosing the sensors data, i dont believe it's HW related as lower versions of Android Wear work without a problem. already tried almost every firmware available on XDA and the only one that worked all sensors (briefly before auto update) was sawfish-OWDD.180215.018 can anyone give me some guidelines about this? i am well informed about flashing, rooting etc. but this is new to me. flashing fastboot rom and even that way not beeing able to use the sensors.
EDIT: i know this is a old thread but this is still a beautiful watch and with capabilities to perform as a daily driver.
i came from a mi band 4 looking for more functions even if it costs charging a watch every night.
Ultimate edit: it is definitly hardware, i opened up my watch, used isopropyl alchool to clean up all contacts and it worked again, all sensors are now working except barometric sensor, it seems it had been submerged more that it can handle by the previous owner so it had water damage on it, it is near the microphone and it is unrecoverable unfortunatly. but hey, now you know. if you are having error in heart sensor, acelerometer and such. opening up and cleaning the board and contacts its a good idea. time to open up the drawer and reviving a smartwatch!
dxtremez said:
Got exacly the same situation, i got my hands on a LEO-BX9 BT, when i install the older firmware 7.1.1 at the start the steps appear and the heart rate works good, but then it starts making updates and loosing the sensors data, i dont believe it's HW related as lower versions of Android Wear work without a problem. already tried almost every firmware available on XDA and the only one that worked all sensors (briefly before auto update) was sawfish-OWDD.180215.018 can anyone give me some guidelines about this? i am well informed about flashing, rooting etc. but this is new to me. flashing fastboot rom and even that way not beeing able to use the sensors.
EDIT: i know this is a old thread but this is still a beautiful watch and with capabilities to perform as a daily driver.
i came from a mi band 4 looking for more functions even if it costs charging a watch every night.
Ultimate edit: it is definitly hardware, i opened up my watch, used isopropyl alchool to clean up all contacts and it worked again, all sensors are now working except barometric sensor, it seems it had been submerged more that it can handle by the previous owner so it had water damage on it, it is near the microphone and it is unrecoverable unfortunatly. but hey, now you know. if you are having error in heart sensor, acelerometer and such. opening up and cleaning the board and contacts its a good idea. time to open up the drawer and reviving a smartwatch!
Click to expand...
Click to collapse
Thank you for your advice . I did exactly what you have mentioned and now my smartwatch is working again .

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