Hey,
So as best to my knowledge i believe we get 2 years warranty which is supported by my Sony Account in which they say the warranty expires on 29/10/2016
So i've noticed a issue which i took lightly however it's gotten worse and beginning to bother me in which there's a light spot on the screen, Usually noticeable on Black/White backgrounds, I've attached an image of the issues, i was wondering will sony replace it or not?
EDIT: The device has been dropped once or twice, however this was around a year before this issue began occuring.
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Hey,
Got this phone today and I'm loving it so far. The only thing I noticed, just recently while gazing at the screen is that there is a faint line that shows up. It's a linear line in the top right section of the screen that shows up only during solid background (i/e, when using volume rocker, this line can be seen in the grey box). It seems like the pixels are not showing the best on that line. The pixels aren't dead by any means but it looks different from the rest of the pixels so that it generates a visible line. I tried taking a picture w/ my camera to show you guys but the camera can't make out the difference.
I don't want to seem like I'm nit picking but w/ rave reviews over the screen, I thought it would be flawless. Now every time I use the phone, I can't help but to notice this problem. Do you guys notice any discrepancies in the screen?
What would be the best route to take in this situation? I know I can replace the phone within 30 days but its a matter of convincing the guy behind the counter to notice this as well (and not laugh in my face) to give me a new one. Or just stick with it?
I made a video about this, the camera has a hard time picking it up but you can make it out. I'll post the youtube link once I'm allowed to post outside links.
Is it possible to exchange the phone for any reason within 30 days of purchase?
I believe the line on the screen is a manufacturer defect? There are no scratches on the screen whatsoever.
If the phone has a defect, you should be able to exchange it for a new one free of charge. I had a Captivate with a defective camera (black pixels in field and saved images) that my local store happily replaced.
FWIW, the screen on the old and new phones were otherwise perfect.
I've noticed that my home screen light areas are beginning to burn in, visible when a solid colour is displayed in the same area.
Motion activation is on, and I have been using the same home screen layout for almost the whole time I've owned it.
Has anyone else noticed this issue?
This is an unfortunate side-effect of AMOLED screens, which I thought this watch would have not been susceptible to since it doesn't keep the display on constantly. Also, that has to be way too soon for burn-in on a device that can't be more than a month old. You should maybe contact Samsung or your vendor about a warranty replacement.
I bought the device at launch, which was barely a month ago. That was why I was surprised to see it burning in already.
Returning my Gear 1 for a defective camera involved 3 months of negotiation, 12 store visits, intervention by the office of fair trading and threats of legal action, I might wait until the device is damaged beyond any possible reasonable expectation of function before going through that nonsense again.
Basically, my white variant of the Z3 is suffering from blue/purple spots/blurs on the top right of my screen and it's really annoying, especially at high levels of brightness. This randomly appeared out of nowhere and I've also noticed that before this appeared my white balance was more blue-ish compared to my friends black variant of their Z3. Both had white balance set to default but on maximum brightness mine always appeared more blueish when theirs appeared more richer in black and whites.
Anyway, attached below are 2 pictures I took from my old SP to show you what I am suffering from, should I send my phone to Sony for repair? Also, my white variant has slight gaps in build quality like the others found in early batches. Another problem, while trying to get my week of production paper out with a pair of tweezers, I messed up real bad and pushed the whole thing inside the phone. I'm assuming I need it for them to repair my phone under warranty? I think I can resolve it by leaving them a note saying that the paper is inside the phone somewhere, just not where they would look normally lol.
Yeah send it for repair, I don't think you need a note, as I don't think its that big of a deal (the paper).
Sent it into repair 2 weeks ago, just got it back. They didn't do anything but update the devices software, wow -_-
SammyXNA said:
Sent it into repair 2 weeks ago, just got it back. They didn't do anything but update the devices software, wow -_-
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Click to collapse
Did they even know why you sent it to them? I would complain. Not acceptable.
Update on my situation: I couldn't be bothered to send my device back into repair after they did nothing the first time. But something else happened this time, I haven't exposed my phone to water since the repair, last week I showed off my phones waterproof ability and it failed quite embarrassingly... Shortly after exposure the LCD just died, the phone itself was on but the screen was just dead. So I sent it into repair once again, I honestly don't think they tested the IP rating after reassembling it from the first time. Really hope they don't mess up again otherwise I'm going to lose myself.
EDIT: They did the right thing this time and sent a me a new phone. Went from W38 to W52.
My Z3 has just started showing a spot of discolouration at the top left of the screen, right by the charge port.
A phone repair guy told me that this is caused by overheating, does anyone else have experience with this? The place I purchased the phone from told me over the phone they wouldn't replace this under warranty due to my neglect putting too much pressure on the screen at that point, are they kidding me!!!
See attached photo
I had a similar issue but my phone had that color all over the edges and they did replace it under warranty. But mind you the screen they replace it with is not the original sony display. It looks and works OK but i dont think its the original one. Also I doubt the gorilla glass quality after replacement.
Interesting I was just about to post same issue, I have this green discolouration around all the edges of my phone as the pic attached shows, thought my eyes were seeing things,but it has definitely has gotten worse over the last few weeks, it easily seen on greys or white background.
Same like mine problem...
http://forum.xda-developers.com/showthread.php?t=3182816
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then a small bit of discolouration, then there was a second spot and then eventually it became what it is now it's been gradually getting worse and worse.
Kussie said:
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then a small bit of discolouration, then there was a second spot and then eventually it became what it is now it's been gradually getting worse and worse.
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Click to collapse
Maybe you push you power button too hard, lol.
It was also interesting to note that the Z2 had the exact same issue reported and displayed
hmsq said:
Interesting I was just about to post same issue, I have this green discolouration around all the edges of my phone as the pic attached shows, thought my eyes were seeing things,but it has definitely has gotten worse over the last few weeks, it easily seen on greys or white background.
Click to expand...
Click to collapse
And wow your screen is bad
I am not sure if this is the right subreddit for this kind of legal advice but if you can help me out, I'd be really grateful.
I love my OnePlusP7 Pro (my phone) and as much as I hate to say this, I am never going to buy another OP again.
I was using CyberLink PowerDirector to edit a video for my sister's birthday. Little did I know that I was committing a blunder. While editing, the lower bottom of the screen started flickering bright green (by this time I was used to it because it had happened before) but this time was different, the flickering didn't stop and it was stuck. The lower half of my screen looks like Shrek's ass right now. The screen also has dead pixels right beside the alert slider
I panicked, but gave it a day, thinking it will be fine. It didn't. That's when I decided to send the device to the nearest OP Service Center which is about 347 miles (558 km) away. They took my device on the 6th of November.
Today is the 10th of November and I received a call from the service engineer saying that my device has SIX dents on the frame and that is why the screen repair will not be covered in the warranty. To make it clear, I do not have SIX dents on my device. There are 2-3 tops, and that too, insignificant. They say that the frame is the part of the screen and the dents on the frame void my warranty. I tried my best to explain that it is a hardware issue (which he didn't seem to know) and that I wanted to talk to the manager. He said he will reach me tomorrow.
Friends, I feel helpless, the device is less than a year old, I don't know what to do. Can he even dismiss the repair request of the screen's hardware issue due to insignificant dents on the frame? Help me out here. I don't know what I can do.
I feel that they are trying to fool me. Can I take the matter to Consumer Protection? If yes, how?
"There are 2-3 tops, and that too, insignificant" they gave you reason why they didn't do anything and you just admitted. It's not that refused they fix but they found a valid reason that should be written in warrenty. If you have dents etc it voids
I've seen insignificant pressure from dents in the frames on many devices cause screen issues. From the pressures applied to them