Hi, I'm having an issue with my Nexus 5 which is that the front and back cameras as well as the back LED no longer seem to function. This happens in the stock Camera app where as soon as it is opened, an 'Unfortunately, Camera has stopped.' message comes up and blackness is shown. This also happens in third party apps such as Snapchat where the message 'Snapchat was unable to open the camera. You may need to restart your device ' comes up. In addition, upon attempting to use Tesla LED, the back facing LED does not turn on.
The likely cause that I can see is the recent screen replacement that took place. I ordered this[1] online which came with a new set of cameras as well as a new screen. I took the motherboard, battery and rear case from the old phone and attached them to the new set of cameras and the new screen.
After performing the replacement, everything else worked except the cameras and the LED.
Upon seeing the issue, I tried swapping out the new rear facing camera (that came with the screen replacement) for the old rear facing camera that was in the old phone (the camera still worked before the replacement). After swapping the rear camera the issue was unchanged.
I have tried the following in terms of software fixes:
-Other camera applications - they crash or are black
-Clear cache and application data for the stock camera app - no effect
-Change to ART - no effect
I would greatly appreciate any help or advice that you can offer.
I'd reinstall stock rom and gapps, if they still don't work you know it's a hardware problem for sure. Then troubleshoot from there.
Lokke9191 said:
I'd reinstall stock rom and gapps, if they still don't work you know it's a hardware problem for sure. Then troubleshoot from there.
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I factory reset the device and tried the default Google Apps, still having the same issues.
Any suggestions for hardware trouble shooting?
bhtp said:
I factory reset the device and tried the default Google Apps, still having the same issues.
Any suggestions for hardware trouble shooting?
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As for hardware trouble shooting, being that you know the original cameras worked, all you can do is check the connections . I'd unplug them and plug them back in.
I'd also try flashing the 4.4 stock camera zip and see if that works.
Lokke9191 said:
As for hardware trouble shooting, being that you know the original cameras worked, all you can do is check the connections . I'd unplug them and plug them back in.
I'd also try flashing the 4.4 stock camera zip and see if that works.
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I tried reattaching all of the physical connections and that did not seem to make a difference.
In regards to flashing the 4.4 stock camera zip, would you be able to give me a little guidance as to how that process would occur?
Thanks so much for your help so far.
You'd need to root, install a custom recovery (twrp), use titanium backup to uninstall camera. Then boot into your custom recovery and install the camera zip.
Lokke9191 said:
You'd need to root, install a custom recovery (twrp), use titanium backup to uninstall camera. Then boot into your custom recovery and install the camera zip.
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Sorry for such a long response time.
I updated the phone to 4.4.3.
Interestingly the back facing camera appears to have started working. The default camera application still fails to open, but when I use another application (Snapchat) and have it set to try the backfacing camera first, everything seems to work ok. However, when I switch to front facing the application says that it can't find the camera.
In addition, the back facing LED has begun to work again as well.
Previously, I had switched out the new rear facing camera (that came with the casing) for the old rear facing camera hoping that it might changes things. I recognize retrospectively that my method of testing was flawed as it seems as though regardless of whether one of the cameras is/was working the application would not open.
Hoping that the replacement of the rear facing had caused it to start working, I swapped out the new front facing camera for the old one. Upon testing, the issues with the front facing camera seem to persist.
At this point I'm not sure how to proceed. The lack of functionality of both front facing cameras (the old and the new) would seem to suggest an issue with the connector on the motherboard if the problem were hardware based. I'm not sure, though, if the problem could somehow be in software.
One software phenomenon that I observed is that as soon as I try to use the front facing camera, the back facing camera stops working again requiring the application to be reset. This occurrence has led me to question the causation between the update and the new functionality. It is possible that in my testing of the device before the update, I had simply been opening the front facing camera and upon seeing it fail, and trying the back facing camera and seeing it fail (because I had tried the front facing camera), that I assumed it was not working.
If you have any recommendations on how to proceed I would greatly appreciate hearing them. If not then thanks for all your help.
bhtp said:
Sorry for such a long response time.
I updated the phone to 4.4.3.
Interestingly the back facing camera appears to have started working. The default camera application still fails to open, but when I use another application (Snapchat) and have it set to try the backfacing camera first, everything seems to work ok. However, when I switch to front facing the application says that it can't find the camera.
In addition, the back facing LED has begun to work again as well.
Previously, I had switched out the new rear facing camera (that came with the casing) for the old rear facing camera hoping that it might changes things. I recognize retrospectively that my method of testing was flawed as it seems as though regardless of whether one of the cameras is/was working the application would not open.
Hoping that the replacement of the rear facing had caused it to start working, I swapped out the new front facing camera for the old one. Upon testing, the issues with the front facing camera seem to persist.
At this point I'm not sure how to proceed. The lack of functionality of both front facing cameras (the old and the new) would seem to suggest an issue with the connector on the motherboard if the problem were hardware based. I'm not sure, though, if the problem could somehow be in software.
One software phenomenon that I observed is that as soon as I try to use the front facing camera, the back facing camera stops working again requiring the application to be reset. This occurrence has led me to question the causation between the update and the new functionality. It is possible that in my testing of the device before the update, I had simply been opening the front facing camera and upon seeing it fail, and trying the back facing camera and seeing it fail (because I had tried the front facing camera), that I assumed it was not working.
If you have any recommendations on how to proceed I would greatly appreciate hearing them. If not then thanks for all your help.
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Any updates mate? Did you made it work ?
I opened my nexus to fix the gps. Everything worked fine, until suddenly gps stopped working. I opened again, remove the fix, still the same.
Then my camera stopped working as well. "Cannot connect to camera" or something like this it gave me.
I've updated from 4.4.4 kitkat to android L latest build, and gps works but the camera app crashes, as well as any other camera on market ( either black screen or crash ).
Any help for me ?
Any answer it will be appreciated.
Same exact issue with front facing camera after glass replacement. Anybody find a fix yet?
Hello,
I installed the developer preview as soon as it came out. Today I noticed my front facing camera is not working. It was working 3 days ago. In the stock camera app, the button to switch to front facing is not present. I installed a couple of other apps and there is no option for the front facing camera there too. So I tried to wipe the stock camera app's data. After that, the app does not start at all, it just crashes. 3rd party apps still work, but just for the rear camera.
I tried to reflash the system image for android m, but still, the problem persists. I happen to have a spare front facing camera from another broken nexus 5 (RIP old friend), and I still have this issue. Anyone got any ideas?
Hey there, past weeks I broke my nexus 5 screen, was broken only it, fully functionally, then I take that to a store to change it. Now I discover that front camera doesn't work more. Tried with whatsapp videocall, duo, camera app, they all crash. Could it be possible that incompatible screen?Thanks
The screen has nothing to do with the camera as the camera connects directly to the motherboard.
Do you get an error that the app can't connect to the camera or the image from the front camera is blank?
@Manexu - What happen next? Did you got it fixed?
I am also facing same issue. On my mobile front camera is not displayed.
swapnildixit3 said:
@Manexu - What happen next? Did you got it fixed?
I am also facing same issue. On my mobile front camera is not displayed.
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Had to cange camera too.
Hi everyone.
I have huawei P9 plus VIE-L29 with microsd card attached, i was video recording a concert and trying camera features randomly when my storage became full and i changed the saving directory to the sd card and it was ok. After that i noticed sometimes when i switch between the front and rear camera the camera app freezes or crashes. And sometimes it works fine. The problem developed till the rear camera is not working at all but the front camera and flashlight are working fine. Then sometimes after restarting the phone the front camera and back flashlight started not to work. Randomly also sometimes they both work and sometimes they dont. Tried to put new software and permnantly unlocked my phone for this and it didnt work. Yesterday tried to change the camera piece front and rear and the same issue ! ... Its like not a software or a hardware problem ! What kind of problem is this please ? ... Sorry for being so talkative just tried to mention everything happened
Yesterday, I could use my rear camera normally without problems. Now every app that uses the rear camera (Camera, Snapchat, etc.) crashes instatnly without giving chance to switch to front facing camera. Tried factory reset like a million times without any luck. What could be the possible reason and how can i get it back to work ?
HTC U11 Life Android One 8.1.0 (EU/PL) 32 GB
Same problem here...any fix for this?
same problem here, any solutions?
add another person. My wife's u11 just stopped working no matter the resets, forced RUU updates (stock) and everything.
Spoke to HTC they said they'd fix it but said they have no timetable on when they'd return it! They're falling apart.
4redstars said:
add another person. My wife's u11 just stopped working no matter the resets, forced RUU updates (stock) and everything.
Spoke to HTC they said they'd fix it but said they have no timetable on when they'd return it! They're falling apart.
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This is U11 life thread and not u11, and its related to a not working camera module and not the whole device. For HTC repair i can tell you it takes something between 3 and 12 months to get the device back. No joke you can read about these long repair times a lot online.
alempije said:
Same problem here...any fix for this?
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same issue here. No fix but to confirm it's a hardware issue, I use Google voice commands to say "Take a selfie" - which launches the camera app with the front facing camera selected.
If that works fine, then it is likely a hardware issue with the rear camera, you can contact HTC, though your mileage may vary.
If front-facing camera is also not working, that could indicate a software issue you could try resetting the camera settings back to default. Other possible causes might be the disk / sd card where photos are being stored when camera is launched....
Back camera stopped working completely here, no picture, just black and the camera app closes after 5 sec. Resetting camera app did not help. Other camera app (open camera) has the same problem.
Front camera works from “long tap / selfie cam”