Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Try pushing the system.img using fastboot. Might be best to start over and do a clean install.
Have you tried doing a factory reset in recovery instead?
Sent from my Nexus 5 using Tapatalk
Same problem
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
jizkidjnr said:
Same issue here, phone is getting nice and warm but the little robot just sits there twiddling his antennae. Forced restart either normally or into recovery mode lands me right back on the erasing screen, looks like nothings going to happen unless I intervene another way. Any ideas?
Click to expand...
Click to collapse
martinancevski said:
I have the same problem with the loop at the erasing screen. It will not go into recovery so that I can fix it. I tried flashing the Stock Rom again but no use. Please help me or at least give me some pointers what to try next.
Click to expand...
Click to collapse
I have the same problem
I'm sure you wait a long time...but if not, mine probably took 10-15 minutes to finish...
Sent from my Nexus 5 using xda app-developers app
i have the same problem
What is your recovery? Version # also? How did you root? <--- this goes to the rest of you guys too because it seems like its happening to more than one person.
Follow this: Maybe flash the stock recovery found in here http://forum.xda-developers.com/showthread.php?t=2513701
fastboot flash recovery C:/image-hammerhead-krt16m/recovery.img
^^ the command
edit: on second thought start over.
lpforte said:
Anyone else had issues performing factory resets? My Nexus 5 seems incapable of completing it. So far I have tried doing a factory reset from the settings menu 4 times. Every single time it locks up on the erasing step. I don't mean it takes a little longer. I have let it sit for almost half an hour and the little android robot sits there taunting me.
Every time I have had to manually go into the bootloader and sideload a factory image, which works fine.
Any ideas why this problem is occurring? Faulty memory maybe?
Click to expand...
Click to collapse
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
gee2012 said:
ADB sideload: place the rom you want to flash in the fastboot folder and in the phones recovery select adb sideload, then on the pc in cmd type: adb sideload namerom.zip and it will start flashing.
Click to expand...
Click to collapse
thanks
but i finally found out that the stock recovery was somehow corrupted after factory reset
then I unlocked the bootloader and flashed TWRP recovery, and voila! my device booted normally
Nexus 5 hung at reset
iori said:
hello
I have the same exact problem
I'm completely stock and I want to reset all so I do factory reset from menu setting, backup & reset
And since, my nexus stucked in "erasing...."
I have tried flashing factory image according to this guide, succeeded, but then still stucked in android logo with endless progress bar (but this time without "erasing....")
Need help how to restore it
All I want is to factory reset
How did you actually sideload factory image?
thanks
Click to expand...
Click to collapse
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
mannschaftpag said:
Exactly the same problem here. Nexus 5 running 4.4.2 kept powering off randomly roughly once a day. Attempted a factory reset and it got stuck at erasing. Having unlocked the bootloader and following the steps to unlock and reboot, I have a progress bar with the animated android icon, apparently stuck at the same stage, but without the "erasing" caption.
As far as I'm concerned, I can nothing with the phone at present short of taking it back, though they'll likely take issue with my attempts to rectify myself
Click to expand...
Click to collapse
I'll add that I've also tried the Nexus Root Toolkit v1.8.0 to flash stock. Appears to go fine, recreating the file system and loading software, then as soon as it gets to the "erasing cache" step it just sits there for hours and makes no progress.
I know I probably shouldn't promote toolkits but you can always try this. Seems to have worked for a lot of people.
http://forum.xda-developers.com/showthread.php?t=2513937
Sent from The Deathstar
Same thing happened to me yesterday. My N5 is rooted, running stock rom and recovery. I had some corrupted app date showing in Titanium that I could not remove that were causing a Play store issue for me. I backed up my phone with TB and ran a factory reset in settings. The phone was stuck on the 'erasing' screen for maybe 20 minutes, so I put the phone in fastboot and from there back into recovery. This took me back to the 'erasing' screen to my dismay. I put the phone down and started searching for a solution online, but then I noticed after about 7 minutes the erase process had finally finished on its own and the phone rebooted normally again.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Well when I did a factory reset from settings, it took nearly 20-25 minutes to finish. The next time I did a reset, it completed within 10 minutes
I guess this problem occurs randomly.
Be patient
My guess is that you just need to be patient -- my device took nearly 45 minutes to reset. It seems to me that the time required is proportional to either the amount of data or the number of files you have on the device. My device had a mix of large files (such as musics and photos) and many many small files (sensor data log files), so it's hard for me to say which of those contributed more to the long reset time.
Based on what others are saying in this thread it appears the factory reset process via settings or stock recovery can hang sometimes. If you power off, start the phone in fastboot and select recovery again, I'm guessing the factory reset process restarts and hopefully it will then work properly the next time, like it did for me.
Click to expand...
Click to collapse
This worked for me too. On the initial 'Return to factory defaults' it got stuck for about 45 minutes. I then follow the advice above:
- Put the N5 in Fastboot by pressing: Vol. Up + Vol. Down + Power
- Select: Recovery and press on Power to proceed
- Phone reboots, still into the 'Androidman' but it seems that the 'Return to factory defaults' also restarts.
- Wait about 10 minutes and the Phone powers down automatically. Upon startup you enter the 'Initial configuration menu' so the factory reset has been completed.
Still stuck on Erasing screen, running out of options
Hello,
I am a newbie with zero developer knowledge and received my Nexus 5 in the mail yesterday. I liked the phone specs and that is the only reason I got it. I left it alone while it charged up and the first thing I did once it was finished was perform a Factory Reset (it was a "like new" phone so I just wanted to be safe) and have been stuck on the Erasing screen ever since. Pressing Vol- and Power button does take me to the bootloader screen, however, any option I choose by pushing the power button, such as Recovery Mode, sends me back to the Erasing screen. Pushing Vol+, Vol-, and Power shuts the phone off completely. Holding the Power button down does nothing more than restart the phone into the Erasing screen. I have also let the phone die twice and as soon as it has enough juice to come back on, it goes straight to the Erasing screen. Everything on the phone is stock and it is completely unrooted. The bootloader screen also indicates it is unlocked. I have attempted to flash it as per instructions I have found on here but I am unable to download the stock factory images. It gets to about 90% before the install fails and I have tried to install three times already. I do have the 15 Second ADB installed, however. I assumed the install of the factory images failed because I don't have WiFi and I'm running completely off of limited 3G data (I live in the middle of no where with no high speed internet to speak of). So in lieu of all that I have attempted, is there ANYTHING at all that can be done to get the phone off of this Erasing screen? Or do I just need to try and return it because it's useless at this point? I did at first let the process run but it's now been 24 hours stuck on this Erasing screen with no improvement. I'm fairly certain it runs KitKat 4.4.0.
Unfortunately my OnePlus is no longer able to function and would like some assistance/suggestion from the community.
OnePlus has TWRP installed
- installed Paranoid Android rom = no issues
- enabled encryption
Now here is where the issue occurs.
When I start the phone I am able to see the PA bootup screen, it prompts me to enter the password. Once the password is entered "bugdroid" appears on the screen for a quick flash and then disappears. The screen continue to stay blank/black with no further progress, I have left the phone in this state for at least 20mins but it still doesn't proceed further. It should also be noted the the soft keys STAYS lit once the password has been entered for decryption.
I am still able to boot into recovery, enter my password to decrypt and use the standard TWRP functions. It should be noted that unfortunately I haven't done a backup on the phone at all {something that I totally regret right now), plus there is no rom left on the phone for me to attempt a install.
Any help is appreciated
note: the phone as able to complete its bootup process when I initially activated encryption but has failed ever since the first reboot
There are multiple threads discussing this in the very section you posted this thread in. Have a look, you'll find what you need.
Transmitted via Bacon
I have had my phone encrypted for a while now. The other day I decided to install the Google Screenwise app since I take part in the panel. During the setup process it said I had to enter my pin because it "affected" encryption. Well I entered it and went about my business.
Now for the weird part. I needed to restart my phone later on and as it booted up, where it would ask me for my pin before it would boot Android, it now flashes a grey screen really fast and continues booting to the lockscreen where I can enter my pin. When I check under settings it says that my phone is still encrypted, and yet never ask me for my pin during boot up.
Anyone know what's going on here? Am I going to have to do a factory reset to get encryption working correctly again?
I am on Cyanogen OS 12.1 build YOG4PAS3JL.
BluGuy said:
I have had my phone encrypted for a while now. The other day I decided to install the Google Screenwise app since I take part in the panel. During the setup process it said I had to enter my pin because it "affected" encryption. Well I entered it and went about my business.
Now for the weird part. I needed to restart my phone later on and as it booted up, where it would ask me for my pin before it would boot Android, it now flashes a grey screen really fast and continues booting to the lockscreen where I can enter my pin. When I check under settings it says that my phone is still encrypted, and yet never ask me for my pin during boot up.
Anyone know what's going on here? Am I going to have to do a factory reset to get encryption working correctly again?
I am on Cyanogen OS 12.1 build YOG4PAS3JL.
Click to expand...
Click to collapse
You need to re-enable the pin from lockscreen options
Sent from my A0001 using Tapatalk
cloudx720 said:
You need to re-enable the pin from lockscreen options
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
I think you misunderstood. The lockscreen still ask for a pin. When the phone has encryption turned on, when you either restart or turn the phone on you will receive a prompt on a grey screen to enter you pin. At this point Android hasn't fully booted yet. It then checks the pin and then boots Android. My phone is no longer brining me to this grey screen, it flashes grey but seems to just skip that screen. It is just fully loading android all the way.
BluGuy said:
I have had my phone encrypted for a while now. The other day I decided to install the Google Screenwise app since I take part in the panel. During the setup process it said I had to enter my pin because it "affected" encryption. Well I entered it and went about my business.
Now for the weird part. I needed to restart my phone later on and as it booted up, where it would ask me for my pin before it would boot Android, it now flashes a grey screen really fast and continues booting to the lockscreen where I can enter my pin. When I check under settings it says that my phone is still encrypted, and yet never ask me for my pin during boot up.
Anyone know what's going on here? Am I going to have to do a factory reset to get encryption working correctly again?
I am on Cyanogen OS 12.1 build YOG4PAS3JL.
Click to expand...
Click to collapse
If you set up pin code again will ask if you want pin to boot.
You have two option
One is pin to boot
Other pin after boot
I do not use screenwise for related issues
But i am familiar with encryption
Encryption will exist unless do factory reset
geowolf1000 said:
If you set up pin code again will ask if you want pin to boot.
You have two option
One is pin to boot
Other pin after boot
I do not use screenwise for related issues
But i am familiar with encryption
Encryption will exist unless do factory reset
Click to expand...
Click to collapse
I didn't even know it had the other option in it to ask for the pin during boot up. I would have thought if there was an option for that it would be in the Security menu with encryption rather than the lockscreen menu. Thanks.
Has anyone else had this happen to them? Phone stopped responding, so I tried to force a reboot; it wouldn't recognize my pattern anymore, so I booted into TWRP and deleted locksettings.db, whereupon system hung up on "Android is Starting". So, went back to TWRP to attempt to wipe data, and phone would not let me set up; just stayed on "Just a sec" progress bar.
I'm at the point where I'm about to install a factory image and start fresh. Ideas?
Mine told me that the pattern wasn't correct, so my first move was to boot to twrp. Since that took my pattern, I knew that it wasn't incorrect, so I just booted straight without altering anything. It ended up accepting my pattern that time. I've had it happen a few times that it didn't recognize my pattern, then after a reboot, it was fine.
lightningdude said:
Mine told me that the pattern wasn't correct, so my first move was to boot to twrp. Since that took my pattern, I knew that it wasn't incorrect, so I just booted straight without altering anything. It ended up accepting my pattern that time. I've had it happen a few times that it didn't recognize my pattern, then after a reboot, it was fine.
Click to expand...
Click to collapse
I unfortunately didn't get it that easy...had to do a factory reset.
Oddly, this happened right after I got locked out of my Facebook account...
Hello,
Anyone else having problems after this update? I did it now and my phone does not start anymore. Or at least it hangs in the loading screen with the red and 2 white dots.
I shut it down with power and vol + twice but with no effect. It does not react on the power cable being inserted. When it's powered off and I insert the cable it starts to the loading screen, currently showing 14 %.
How to solve this?
Thank you!
I can boot into recovery or fastboot. Not sure how helpful that is though.
try to format data if you're able to go to recovery. as long you have recovery and fastboot intact, it's basically not ****ed up yet
dewa5227 said:
try to format data if you're able to go to recovery. as long you have recovery and fastboot intact, it's basically not ****ed up yet
Click to expand...
Click to collapse
But how can I save my data? I mean when I'm in recovery I have to enter the password before, so the data gets decrypted. But with USB attached I can only see 5 files on my desktop computer.
I emptied the battery and loaded it fully, then restarted. After a long time it say "This device has entered an unstable state. Please try rebooting your device using the exit button below..." and so on.
I hope a data recovery company isn't the only solution.
Also, is there no way to repair it? Like running the update again or something?
Why is there no „apply update from adb“ option in the recovery menu of OnePlus? Apparently I could have used that to backup all my data from the phone.
I tried wiping the cache partition without success so far.
So did Android squeeze security so much that not even the owner can save his data in this status now anymore? A bit sad when they themself break the phone with an update then.
What about these recovery services that also recover data from harddrives? Do they break the phone when they do their thing?