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[Q] Dead touchscreen

Hello,
I am trying to fix my girlfriends HTC One S, she accidentally dropped it into the bathtub full of water, she picked it up fast, put it to rice so it sucks out the water and applied heat, the phone worked, but the touchscreen is totally unresponsive, is there any way how I could determine if the touchscreen is damaged, or the motherboard? I dont have anyone else around me who would give up their warranty and let me open theirs phone so I could test it. I already disassembled the phone, tried unplugging the connectors, checking if there is any visible water damage, but i got nothing, so either the panel or the motherboard must be damaged, I need some way to determine which one is it.
I will also add a conversation with Awesome, he was trying to help me at first and there are some more information.
The wet phone? I did reply. Is the phone rooted? If its not boot into the boot loader holding the volume down and power and click factory reset see if you get the touchscreen working again. If it doesn't work then you short circuit something but if it works and goes away then its your screen.
If your phone is rooted its gonna be hard to do factory reset.
Sent from my HTC One S using Tapatalk 2
Then I probably did not figure out the answer was for me
Well, the problem with that is, that there are some valuable photos inside and a factory reset would definitely remove them,
I was looking for a solution for backing them up, I got to a software, that can control the phone from PC without the need of being
installed in the phone, there was a slight problem since it required USB debugging to be turned on and it wasn't. So I was browsing
the internet to find out if it is possible to turn on USB debugging from PC, or perhaps somehow, until here on XDA in some thread
someone said it is impossible, so I gave up backing up the data and went straight for the repair, that is why I need somehow to find out
if either motherboard is damaged or digitizer, I have the phone totally disassembled. I am guessing that some touch controller on board is
damaged, since I cant see any visible damage to digitizer, but I am not sure and I do not want to buy wrong part.
Also the phone is not rooted and is using stock ROM.
Thank you
Yes without USB Debuggin its impossible to extract those files, and without u doing a factory reset I really can't think of doing or trying anything else to figure out what may be the problem. Since its water damage you really won't see if its short circuited. I'm more than sure you got a short circuit rather than needing a digitizer. Other than that feel free to open a new thread in the general section of the one s and asking there maybe other users will have other options for you.
Thank you for help.

Sapphire18 said:
Hello,
I am trying to fix my girlfriends HTC One S, she accidentally dropped it into the bathtub full of water, she picked it up fast, put it to rice so it sucks out the water and applied heat, the phone worked, but the touchscreen is totally unresponsive, is there any way how I could determine if the touchscreen is damaged, or the motherboard? I dont have anyone else around me who would give up their warranty and let me open theirs phone so I could test it. I already disassembled the phone, tried unplugging the connectors, checking if there is any visible water damage, but i got nothing, so either the panel or the motherboard must be damaged, I need some way to determine which one is it.
I will also add a conversation with Awesome, he was trying to help me at first and there are some more information.
The wet phone? I did reply. Is the phone rooted? If its not boot into the boot loader holding the volume down and power and click factory reset see if you get the touchscreen working again. If it doesn't work then you short circuit something but if it works and goes away then its your screen.
If your phone is rooted its gonna be hard to do factory reset.
Sent from my HTC One S using Tapatalk 2
Then I probably did not figure out the answer was for me
Well, the problem with that is, that there are some valuable photos inside and a factory reset would definitely remove them,
I was looking for a solution for backing them up, I got to a software, that can control the phone from PC without the need of being
installed in the phone, there was a slight problem since it required USB debugging to be turned on and it wasn't. So I was browsing
the internet to find out if it is possible to turn on USB debugging from PC, or perhaps somehow, until here on XDA in some thread
someone said it is impossible, so I gave up backing up the data and went straight for the repair, that is why I need somehow to find out
if either motherboard is damaged or digitizer, I have the phone totally disassembled. I am guessing that some touch controller on board is
damaged, since I cant see any visible damage to digitizer, but I am not sure and I do not want to buy wrong part.
Also the phone is not rooted and is using stock ROM.
Thank you
Yes without USB Debuggin its impossible to extract those files, and without u doing a factory reset I really can't think of doing or trying anything else to figure out what may be the problem. Since its water damage you really won't see if its short circuited. I'm more than sure you got a short circuit rather than needing a digitizer. Other than that feel free to open a new thread in the general section of the one s and asking there maybe other users will have other options for you.
Thank you for help.
Click to expand...
Click to collapse
Em so is the bootloader unlocked? you could try to see if adb is working in fastboot or if it is unlocked I think TWRP lets you use adb.

Well, its all in stock, so I guess the bootloader is locked, and without USB debugging turned on ADB doesn't recognize the phone.

Sapphire18 said:
Well, its all in stock, so I guess the bootloader is locked, and without USB debugging turned on ADB doesn't recognize the phone.
Click to expand...
Click to collapse
Ok but have you tried adb in fastboot?

adb in fastboot should work, regardless of the setting in the rom.
What android version is it running? If its running 4.1 you could use an OTG cable and hook up a mouse to control the device.

Goatshocker said:
adb in fastboot should work, regardless of the setting in the rom.
What android version is it running? If its running 4.1 you could use an OTG cable and hook up a mouse to control the device.
Click to expand...
Click to collapse
Omg so forgot you can use a mouse so going to do that now for no reason lol.

Darknites said:
Omg so forgot you can use a mouse so going to do that now for no reason lol.
Click to expand...
Click to collapse
Theres also an app that can share your kb/mouse to your android device, the device will see the kb/mouse as hardware plugged in.
ShareKM its called, works damn good on both my S and TF.

Goatshocker said:
Theres also an app that can share your kb/mouse to your android device, the device will see the kb/mouse as hardware plugged in.
ShareKM its called, works damn good on both my S and TF.
Click to expand...
Click to collapse
Cool think I have a play later.

Okay, here is what I got, the OTG cable is not working, that means the phone doesn't have Android 4.1.
The ShareKM application requires installation into the phone, meaning it is out of question too.
I am experimenting with this ADB in fastboot, but I am not really sure how that fastboot command works when I run ADB.exe trough command prompt and list devices, it show me only my other phone in USB debugging, when I run the fastboot.exe and type adb devices it says "waiting for the device", I do not really know how to work with this with a little guide, it shows me some commands there, i tried the one with rebooting into bootloader, but it still says only "waiting for device".
Could you give me a little guide perhaps link to guide what exactly I am supposed to do to run ADB in fastboot?
I am pretty technical type, dont need noobish explanation.
Thank you

Okay, I managed to get into fastboot, I always thought it is something with the fastboot.exe in SDK Platform-tools, well, anyway, I am inside, it says Fastboot USB, but adb still isnt showing the device in the list.
Also there is a big pink ***LOCKED***, that means that bootloader is locked I guess.
Any other ideas how I could backup the files? or any other suggestions?
Thank you

Moving slowly forward, I was being stupid and I was using the ADB command instead fastboot command, when I am in fastboot mode now, well, trough fastboot command now the PC recognizes the phone, altho what is the next step now?
Thanks again

Yeah, the ShareKM app was never really ment for you, it was more of a suggestion to dark sorry if it confused you.
I ran some quick tests, and yeah Im afraid adb is, in fact, not working in bootloader.
What happens if you boot into recovery? Maybe it works there?
What kind of things do you need to save? Is it just like pictures and stuff from the sdcard?
In that case, you could unlock the bootloader (this will wipe the device data, like applications etc) and install TWRP. Im 100% sure ADB works in TWRP without you needing to use the screen.

Just tried booting into recovery, the only thing I am receiving is big red exclamation mark, not sure what it means, I did some digging and it usually appears when someone is trying to do OTA update from custom ROM, strangely, this is original stock ROM.
One S doesn't posses SD card, it has 16Gb internal storage, but is probably divided into some system partition and data partition, if that is what you meant. Yes, it is only some photos and videos.
You said TWRP, as I did some background search, it says touch recovery, that kinda sounds it uses touch, and that is the one thing I can't use.
Or am I mistaken?

Sapphire18 said:
Just tried booting into recovery, the only thing I am receiving is big red exclamation mark, not sure what it means, I did some digging and it usually appears when someone is trying to do OTA update from custom ROM, strangely, this is original stock ROM.
One S doesn't posses SD card, it has 16Gb internal storage, but is probably divided into some system partition and data partition, if that is what you meant. Yes, it is only some photos and videos.
You said TWRP, as I did some background search, it says touch recovery, that kinda sounds it uses touch, and that is the one thing I can't use.
Or am I mistaken?
Click to expand...
Click to collapse
Right you say adb is see your phone now, download Quick ADB Pusher load it and see if you find the sd card if it does just copy over everything you want, it will need to be in pull mode for this.

Darknites said:
Right you say adb is see your phone now, download Quick ADB Pusher load it and see if you find the sd card if it does just copy over everything you want, it will need to be in pull mode for this.
Click to expand...
Click to collapse
It did not work, but I am going to describe everything I did: I started the phone, got into Bootloader, switched into fastboot and connected USB cable, then I started the Quick ADB pusher, switched into pull mode, opened ADB Explorer, but there I dont see anything, only "error: device not found".
Did I do anything wrong, or is it that the Quick ADB pusher doesn't work in fastboot?

Sapphire18 said:
It did not work, but I am going to describe everything I did: I started the phone, got into Bootloader, switched into fastboot and connected USB cable, then I started the Quick ADB pusher, switched into pull mode, opened ADB Explorer, but there I dont see anything, only "error: device not found".
Did I do anything wrong, or is it that the Quick ADB pusher doesn't work in fastboot?
Click to expand...
Click to collapse
Em did you try scan under select device?

Darknites said:
Em did you try scan under select device?
Click to expand...
Click to collapse
It shows me the phone there, under name SH27NW401121, but when I open the ADB explorer, there is only a folder named
"error: device not found" to me it looks like that Quick ADB pusher doesnt work in fastboot mode.

Sapphire18 said:
It shows me the phone there, under name SH27NW401121, but when I open the ADB explorer, there is only a folder named
"error: device not found" to me it looks like that Quick ADB pusher doesnt work in fastboot mode.
Click to expand...
Click to collapse
Then I'm out of ideas because unlocking the Bootloader will wipe the sd.

Indeed, Quick ADB is just a GUI front-end for adb commands. If adb doesnt work in a command line, Quick ADB wont work either.
Theres nothing I can do about that, its not like I can magically force your device into accepting adb commands.
Unlocking the bootloader wont wipe the SD... At least, it didnt for me (just the /Android/ folder).
Things like pictures taken and custom ringtones were still present after the unlocking.
So, ADB doesnt work when youre in recovery either? (the big red exclamation mark)

Goatshocker said:
Indeed, Quick ADB is just a GUI front-end for adb commands. If adb doesnt work in a command line, Quick ADB wont work either.
Theres nothing I can do about that, its not like I can magically force your device into accepting adb commands.
Unlocking the bootloader wont wipe the SD... At least, it didnt for me (just the /Android/ folder).
Things like pictures taken and custom ringtones were still present after the unlocking.
So, ADB doesnt work when youre in recovery either? (the big red exclamation mark)
Click to expand...
Click to collapse
And I am not throwing any blame either, I am just open to every solution
How would unlocking the bootloader help me? so I could put that TWRP inside and do some magic with it?
For the recovery part, I am not really sure how it is supposed to work, but every picture I googled shows some text
along with the exclamation mark, but the only thing I am getting is exclamation mark, and after a while the phone reboots.
I am guessing the recovery either wont load up, or something is wrong, should I try running ADB while that exclamation mark is shown?

Contacts Recovery. No Screen (smashed), No Root and no USB Debug enabled

Hi, I have a friend who has just smashed their Desire S whilst out on Sat.
Unfortunately, as the title says, they have no screen (touch doesnt appear to work either but no real way of telling!), not root, no USB debug and I have already checked and they didnt have their contacts set to sync with their google account but with the phone! :-/
Can anyone give any suggestions other than a screen replacement? They have already got an S3 on the way today so just want to be able to restore their contacts.
Cheers and thanks in advance!

I think this is definitely possible, but it may get very complicated.
Do you have adb in recovery (you'll have to boot into fastboot and blindly navigate to the recovery option)? Is the bootloader unlocked?

Aquous said:
I think this is definitely possible, but it may get very complicated.
Do you have adb in recovery (you'll have to boot into fastboot and blindly navigate to the recovery option)? Is the bootloader unlocked?
Click to expand...
Click to collapse
Thanks for replying Aquous!
I have just been given the phone today from a friend to try and help them out so im not sure on either? Do you have a desire s and would be able to tell me the button sequence to get into recovery to find out? As for the bootloader being unlocked, i very much doubt it as the phone was running a stock orange rom.
Any ideas?
Cheers,

It is unlikely indeed that you will be able to recover the data as the phone is. If you're in the UK (possible as the phone is on Orange) and fancy posting it then I can stick my LCD and touch panel on it for you so I can recover the data.

Also if u r in the uk, try a phone repair shop that has jtag, they should be able to pull any data off the phone.

radeonorama said:
Thanks for replying Aquous!
I have just been given the phone today from a friend to try and help them out so im not sure on either? Do you have a desire s and would be able to tell me the button sequence to get into recovery to find out? As for the bootloader being unlocked, i very much doubt it as the phone was running a stock orange rom.
Any ideas?
Cheers,
Click to expand...
Click to collapse
Then you probably don't have adb in recovery either.
We can try the easy way first: from the Google Play website (on your computer), download TalkBack to your phone and see if you can launch it blind. From there on, your phone will read to you what's on the screen
If you can't manage to do that, I have another option in mind but it's complicated and you may not be able to recover your contacts:
Unlock the bootloader via htcdev. This will wipe your data, but if you don't allow the rom to boot after the unlocking, this is OK.
Immediately after issuing the fastboot oem unlock command, HOLD DOWN THAT VOLUME - BUTTON. If the ROM is allowed to load, your data will be significantly harder, if not impossible, to recover.
If you held Vol - correctly after the unlock, you'll be in fastboot (if the phone vibrated, quickly pull the battery before the rom starts writing to the data partition).
From fastboot, boot a custom recovery ('fastboot boot recovery.img')
In this custom recovery, you have adb. Pull the data partition and run file recovery software to try to reconstruct the data that was on it but was wiped by the unlock process.
Purposefully not giving any clearer instructions than this, because if you don't know what you're doing the chances are very high that you're going to do it wrong and won't be able to recover the data.

Aquous said:
Then you probably don't have adb in recovery either.
We can try the easy way first: from the Google Play website (on your computer), download TalkBack to your phone and see if you can launch it blind. From there on, your phone will read to you what's on the screen
If you can't manage to do that, I have another option in mind but it's complicated and you may not be able to recover your contacts:
Unlock the bootloader via htcdev. This will wipe your data, but if you don't allow the rom to boot after the unlocking, this is OK.
Immediately after issuing the fastboot oem unlock command, HOLD DOWN THAT VOLUME - BUTTON. If the ROM is allowed to load, your data will be significantly harder, if not impossible, to recover.
If you held Vol - correctly after the unlock, you'll be in fastboot (if the phone vibrated, quickly pull the battery before the rom starts writing to the data partition).
From fastboot, boot a custom recovery ('fastboot boot recovery.img')
In this custom recovery, you have adb. Pull the data partition and run file recovery software to try to reconstruct the data that was on it but was wiped by the unlock process.
Purposefully not giving any clearer instructions than this, because if you don't know what you're doing the chances are very high that you're going to do it wrong and won't be able to recover the data.
Click to expand...
Click to collapse
Bloody legend!
Using the above coupled with Droid explorer i managed to pull everything she needed! Thanks so much for taking the time to help me out!
All the best!

radeonorama said:
Bloody legend!
Using the above coupled with Droid explorer i managed to pull everything she needed! Thanks so much for taking the time to help me out!
All the best!
Click to expand...
Click to collapse
Holy ****, you actually did this? And it WORKED? You, sir, have some serious balls! Gratz!
By the way, this has HUGE privacy implications

Aquous said:
Holy ****, you actually did this? And it WORKED? You, sir, have some serious balls! Gratz!
By the way, this has HUGE privacy implications
Click to expand...
Click to collapse
Yup, everything i needed off it worked.
I left it for a while as a last resort because of the risk of total data loss and bought a replacement screen which was DOA!
So you plan came into play and it really worked. It wasnt so hard as the steps you gave just helped me get the order right in my head rather than trying something and mucking it up even more!
Thanks again good sir! She was very pleased!

Softbricked my nexus 5? Any help?

So i'm not super competent in adb and what not, but just competent to use wuggs toolkit. I went to google's website to download lollipop 5.0 for my nexus 5. Then i set the phone back to stock, flash 5.0 and its running well. Then i go back in to settings, developer options, and to root my nexus 5 and install TWRP on it through wuggs. Now it has twrp, but will not boot up past the google name with the unlock. I only have the fastboot page and TWRP. The big kicker here is that my pc says does not recognize device and it flickers back and forth with connection every two seconds to my PC. When i go into device manager it shows android device though. So well hey i figure since i have a softbricked nexus i'll just click the button for it and reset. Well it wont do it, it pulls up fastboot.exe goes through a few commands, some saying it failed then it stops and windows tells me to close fastboot.exe
Any help from the very respected XDA?

oh, gawd.. fastbooting a factory img would have been so much faster. sorry, toolkit, i cant help you with it.

hayden55 said:
So i'm not super competent in adb
Click to expand...
Click to collapse
There's your answer right there. That's how ppl like Op brick their devices everyday

Do some research, read read and lastly Read
If you can adb the factory image you can adb a recovery. Google how to. Its literally one comand line.
Stop tossing the word bricked around, a brick is a phone that doesn't turn on and don't blame other things if you don't know how to use them.
Google is your best friend. No one is going to hold your hand.

jayRokk said:
Do some research, read read and lastly Read
If you can adb the factory image you can adb a recovery. Google how to. Its literally one comand line.
Stop tossing the word bricked around, a brick is a phone that doesn't turn on and don't blame other things if you don't know how to use them.
Google is your best friend. No one is going to hold your hand.
Click to expand...
Click to collapse
aww but i really wanted a hand hold.

hayden55 said:
aww but i really wanted a hand hold.
Click to expand...
Click to collapse
here is an extra long :highfive: for your hand holding

chapelfreak said:
here is an extra long :highfive: for your hand holding
Click to expand...
Click to collapse
Hey thanks bud! Problem was it couldnt connect to the computer for more than 5 seconds...
SOO.... i messed with mounting an OTG jump drive and it had my old TWRP back with android 4.4.4. IT Worked!
p.s. i tried just mounting system data etc... the turn on mtp connection button and it Would show up better than just plugging in but couldnt download anything big. and no adb connection

dicecuber said:
There's your answer right there. That's how ppl like Op brick their devices everyday
Click to expand...
Click to collapse
i do not need your input if you aren't going to contribute to the problem just antagonize the op

Current problem at hand: phone now will only connect to pc for 5 seconds at a time. What could do this and how do I reflash to normal?

Still using toolkits?

hayden55 said:
i do not need your input if you aren't going to contribute to the problem just antagonize the op
Click to expand...
Click to collapse
It's a suggestion

Disclaimer: I use OS X/Terminal to fix these things normally and honestly found that after the initial learning curve, it's easier than using Windows or Wugfresh. I'm not a developer, just a hobbyist user.
Make sure you're using an OEM cable to connect to the computer if you're getting dropouts. Also, attempt to uninstall and reinstall OEM drivers (I believe Wugfresh has instructions on how to do this) for Windows.
If you have confirmed that you have TWRP 2.8.1.0 installed, try to boot to TWRP --> ADB Sideload. Connect phone to computer, open Terminal/Console and type the command 'adb devices' (without the apostrophes. I haven't used Windows since I stop using Wugfresh, so the command probably differs). If the device can be seen through this, you should be able to return to the bootloader and start issuing fastboot commands to flash the image.
Let me know how I can help!

Need photos from device, screen destroyed.

My buddy sat on his Nexus 5 and the screen's shot. He has some important photos for a court case on the device.
I need some help removing them. I'd say the screen is about 85% broken, though you can roughly tell what screen it's on, e.g. lockscreen, recovery, bootloader, etc.
I've forgotten the amount of ups/downs to toggle between recovery/bootloader/reboot/power off, and that part is completely impossible to tell. Also, his screen is locked with a PIN, but he has shared it with me. Digitizer is dead.
If anyone has any ideas, I would highly appreciate it. I managed to flash the latest CWM.
Thanks in advance...
(i know, i know, backup, backup, backup) he knows this now... of course.. -_-

jphilippon said:
My buddy sat on his Nexus 5 and the screen's shot. He has some important photos for a court case on the device.
I need some help removing them. I'd say the screen is about 85% broken, though you can roughly tell what screen it's on, e.g. lockscreen, recovery, bootloader, etc.
I've forgotten the amount of ups/downs to toggle between recovery/bootloader/reboot/power off, and that part is completely impossible to tell. Also, his screen is locked with a PIN, but he has shared it with me. Digitizer is dead.
If anyone has any ideas, I would highly appreciate it. I managed to flash the latest CWM.
Thanks in advance...
(i know, i know, backup, backup, backup) he knows this now... of course.. -_-
Click to expand...
Click to collapse
Put the phone in bootloader, boot in recovery (press volume down two times and then power) and use adb (or just win explorer) to pull data.
Regards, Zagor

zagorteney said:
Put the phone in bootloader, boot in recovery (press volume down two times and then power) and use adb (or just win explorer) to pull data.
Regards, Zagor
Click to expand...
Click to collapse
I tried this. When I enter "adb devices" it shows an empty list.

jphilippon said:
I tried this. When I enter "adb devices" it shows an empty list.
Click to expand...
Click to collapse
Actually, if you succed to boot the phone into recovery (indeed I use TWRP) you don't need to use adb to copy paste from.

zagorteney said:
Actually, if you succed to boot the phone into recovery (indeed I use TWRP) you don't need to use adb to copy paste from.
Click to expand...
Click to collapse
So once it's in twrp, do I mount sdcard or what? Can you help me out with the down clicks etc? Much appreciated.

jphilippon said:
So once it's in twrp, do I mount sdcard or what? Can you help me out with the down clicks etc? Much appreciated.
Click to expand...
Click to collapse
If you are in TWRP and PC doesn't recognize the phone, you should install drivers from here: http://developer.android.com/sdk/win-usb.html

zagorteney said:
If you are in TWRP and PC doesn't recognize the phone, you should install drivers from here: http://developer.android.com/sdk/win-usb.html
Click to expand...
Click to collapse
Strangely, I'm plugging it in and it recognizes the device in regular boot mode. Then when I put it in bootloader I get <waiting for device> on the command prompt when trying to flash TWRP.
I was able to flash cwm just fine before.
EDIT: working.

Locked out of phone, no recovery, usb debugging disabled, not sure of next steps.

Long story short - I thought I had lost my phone so I used Google's ADM to lock my Mi4c, it asked for a password and I entered 8 characters incl. numbers and letters, as I normally would. Anyways found my phone and now it's asking for a 4 digit pin, which I've never set up, I have no idea what the it could be. I've tried all the usuals.
So in the past I've used the tutorials on here to flash my device (thank you very much ), but it seems which ever way I updated it last time, it has relocked the bootloader. I was just re-granted permission (I was surprised to find that the permission expires) to use the miflash unlock tool, which completed successfully (as far as I'm aware). I thought this would allow me to access the recovery but it seems to be gone, no Mi recovery or TWRP! Nothing happens when I hold down the vol up and power button. No trouble accessing the fastboot though.
My questions is, before I go messing trying to fix this device:
Can I flash TWRP without USB debugging enabled? I can't access the settings due to the pin.
What is the best approach to solving this? I was hoping to use TWRP to delete the *.key files and hope that would unlock the device, but honestly I'm not precious about my content anymore I just want my phone back.

cherbe.3 said:
Long story short - I thought I had lost my phone so I used Google's ADM to lock my Mi4c, it asked for a password and I entered 8 characters incl. numbers and letters, as I normally would. Anyways found my phone and now it's asking for a 4 digit pin, which I've never set up, I have no idea what the it could be. I've tried all the usuals.
So in the past I've used the tutorials on here to flash my device (thank you very much ), but it seems which ever way I updated it last time, it has relocked the bootloader. I was just re-granted permission (I was surprised to find that the permission expires) to use the miflash unlock tool, which completed successfully (as far as I'm aware). I thought this would allow me to access the recovery but it seems to be gone, no Mi recovery or TWRP! Nothing happens when I hold down the vol up and power button. No trouble accessing the fastboot though.
My questions is, before I go messing trying to fix this device:
Can I flash TWRP without USB debugging enabled? I can't access the settings due to the pin.
What is the best approach to solving this? I was hoping to use TWRP to delete the *.key files and hope that would unlock the device, but honestly I'm not precious about my content anymore I just want my phone back.
Click to expand...
Click to collapse
Can't you just use android device manager again?
If your phone still boots up to lockscreen and is connected to the internet (mobile or better Wi-Fi) you should be able to access it from your computer or another device...
Sent from my OnePlus 3T using XDA Labs

Sam Nakamura said:
Can't you just use android device manager again?
If your phone still boots up to lockscreen and is connected to the internet (mobile or better Wi-Fi) you should be able to access it from your computer or another device...
Sent from my OnePlus 3T using XDA Labs
Click to expand...
Click to collapse
Unfortunately not, I've tried changing the pin with ADM but it just tells me that a pin is already is place.
The phone is connected to the internet (both data and wifi), I just can't figure out how to get around it.

cherbe.3 said:
Unfortunately not, I've tried changing the pin with ADM but it just tells me that a pin is already is place.
The phone is connected to the internet (both data and wifi), I just can't figure out how to get around it.
Click to expand...
Click to collapse
If you contact Google support? Maybe they can assist a little or Google some more about the 4 vs 8 digits pin - there's something wrong, sure that the 8 digits aren't your PUK?
Maybe use ADM again, there're more options,
If you reset it via AMD?
Edit:
https://www.ifixit.com/Guide/Android+Device+Manager+-+Bypass+Screen+Lock+on+any+Android+Device/34600
Sorry, just have no time atm but I'll come back later
Sent from my OnePlus 3T using XDA Labs

Sam Nakamura said:
If you contact Google support? Maybe they can assist a little or Google some more about the 4 vs 8 digits pin - there's something wrong, sure that the 8 digits aren't your PUK?
Maybe use ADM again, there're more options,
If you reset it via AMD?
Edit:
https://www.ifixit.com/Guide/Android+Device+Manager+-+Bypass+Screen+Lock+on+any+Android+Device/34600
Sorry, just have no time atm but I'll come back later
Sent from my OnePlus 3T using XDA Labs
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Unfortunately every time I tried to replace the lock pin, Google told me that there was already a pin assign and it wouldn't be replaced.
Anyways, I'm back into my phone! Ended up having to flash the Chinese official rom using fastboot and the MiFlash tool. From there I could enable USB debugging, and flash TWRP and then install a custom global rom. Lost all my content, but a lesson learnt. No complaints, I'm back to being connected to the world!
Thanks for taking the time to help, I really appreciate it